김기평, PhD, PMP, PMI-SP, MCTS 나는 PM이다 2015. 7. 7
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김기평, PhD, PMP, PMI-SP, MCTS
나는 PM이다 2015. 7. 7
Knowledge (Transfer) Management
Capturing the Value of Project Mgmt through Knowledge Transfer
Communication Management
The High Cost of Low Performance: The Essential Role of Comm.
Today Main Topics
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Insane is “Doing the same things over and over again and expecting the results to be different each time”
Knowledge Management? Why do we need it?
- Increasing complexity of the economic environment and organization
- Driver of productivity and economic growth
- Knowledge has substantial value contributing organization growth
- Improved results such as cost savings, time-on-task and error rates
Why Knowledge Management challenging?
1. ‘What to Capture?’ & ‘How to Capture?’
Knowledge encompasses many forms of knowing
Most of knowledge is tacit and uncodified (documented)
2. Cultural Issues within Organization
Knowledge-friendly Culture
Time and Resource for Knowledge Capturing and Sharing
Project Records (Lessons Learned) = Project Assets
Value of Knowledge Transfer?
Image Source: PMI, 2015
How can we manage Knowledge?
The Knowledge Transfer Life Cycle
Image Source: PMI, 2015
Two-thirds follows three steps
Few follows the two steps
- Resources
- Management
Recommendations for Knowledge Management
1. Creating Culture for Knowledge Sharing
1. Build Trust
2. Establish Common Ground (Terms and Culture)
3. Tolerate for Mistake and Reward Lessons Learned
2. Making Leadership to Engage Knowledge Management
1. Understand their Responsibilities
2. Emphasize value of Knowledge Management
3. Provide
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Project Manager should spend
80% of his work hour on communication!
Communication, Core Competency for project success
in terms of cost and time to achieve a project goal(s).
Why communication essential?
- “Do more with less” economic climate
- Expanding global priorities
- Understand a common set of strategies, goals and actions.
- Urgent need to improve project success rates
- Facing a complex and risky environment
The amount at risk for every $1 billion spent on a project
Image Source: PMI, 2015
1. A gap in understanding the business benefits
2. Language used to deliver project-related information
Understanding the importance of communication
does not always guarantee successful communication
The biggest problem areas for communication
Gaps in communication among stakeholders
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Difficulties in communication
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Value of communication
Image Source: PMI, 2015
5 times high performers+ 14 times fewer dollars at risk
Middle management level…… understand operation and understand more detail if they use PM terminology, but not deep……
……Senior management, they speak the language of money, hard number, yes or not. Not so much PM terminology……
Clarifying the deliverables for senior management…….…….after many conversations between technical people and senior management……. It would be better to be Three phases rather than one in order to meet the deliverables desired by senior management.
Recommendations for Effective Communication
1. Close the gaps around business benefits
2. Tailor communication to different stakeholder groups
3. Acknowledge the value of project management, including
project management communication
4. Use standardized project communications practices and
use them effectively.
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