Journey to Operational Excellence How Maersk Line converts Business Strategy into Execution changing Leadership Thinking & Behaviors Joerg M. Baier – General Manager Process Excellence, Maersk Line Northern Europe 2015 Global Operational Excellence Summit | London | 28-29 April 2015
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Journey to Operational Excellence How Maersk Line converts Business Strategy into Execution changing Leadership Thinking & Behaviors
Joerg M. Baier – General Manager Process Excellence, Maersk Line Northern Europe 2015 Global Operational Excellence Summit | London | 28-29 April 2015
Slide no. 2 Your Promise. Delivered
Maersk Line is all about … Delivering our Customer’s Promises
The Maersk Line Operating System: (1) What it is all about (2) Why we decided to go for it
The „soft stuff“ The „hard stuff“
How the Maersk Line Operating System helps us to convert Business Strategy into Execution
How changing leadership thinking & behaviors helps us to overcome the barriers to successful execution
Maersk Line Operating System [MLOS]
Slide no. 4 Your Promise. Delivered
The Maersk Line Operating System [MLOS] at first glance is our way of standardi-zing meetings in clusters (country organizations) globally to run the business
„hard
stuff“
„soft
stuff“
MLOS
Slide no. 5 Your Promise. Delivered
The Maersk Line Operating System as it stands consists of a series of (information) flows that are running on a daily, weekly & monthly schedule
„hard
stuff“
„soft
stuff“
MLOS
Slide no. 6 Your Promise. Delivered
But it is more than that. Here is what Robbert van Trooijen, Regional CEO Latin America, did highlight when reflecting on MLOS …
How our business is planned & executed, managed and continually improved
A set of mechanisms for people to run the business together
Vertical and horizontal alignment across our business