People and communities in the 5YFV Vanguards Jeremy Taylor, CEO, National Voices Chair, People & Communities Board 22 April 2015
Jul 23, 2015
People and communitiesin the 5YFV Vanguards
Jeremy Taylor, CEO, National VoicesChair, People & Communities Board
22 April 2015
National Voices
• Coalition of 160+ charities
• Founded 2008
• Our mission: person centred care.
• “Few bodies have done more than National Voices to promote person centred care” Health Service Journal June 2014
What makes care person centred?
It focuses on what matters to me:
• Caring – compassion, dignity, respect
• Coordinated
• Personalised
• Enabling – information, support, voice, choice, control, independence
Person centred care made simple, Health Foundation, 2014
Person centred care 2020: National Voices position statement 2015
People & communities boardChair – Jeremy Taylor, National Voices
Caroline Abrahams, Age UK
Juliet Bouverie, MacMillan
Neil Cleeveley, NAVCA
Paul Farmer, MIND
Moira Fraser, Carers’ Trust
Emily Holzhausen, Carers UK
Sarah Hurcombe, Cabinet Office
Jo Lenaghan, Public Health England
David McCullough, RVS
Juliet Mountford, British Red Cross
Beverley Taylor, Regional Voices
Duncan Tree, CSV
Experts by experience – 2 being recruited
Our role1. Champion the vision of a “new relationship with
patients and communities”
2. Harness the expertise of patients, users of services, the voluntary sector etc to:
3. Support – and challenge – the Five Year Forward View programme
http://www.nationalvoices.org.uk/fyfv
What do people most
want?
What do they get?
Fast access Frequent problems with access; problems with
early diagnosis; rationing, especially social care;
Effective treatment Too much unwarranted variation; insufficient focus
on quality; access to therapies an issue for some
Involved in decisions, respect for
preference
50% inpatients not as involved as they want
Information & support for self
care
5% have care plan; info, education & support for
self care is not mainstream
Attention to physical &
environmental needs
Problems re dignity & nutrition,
Problems in home-care and care homes
Emotional support, empathy,
respect
Formal systems struggle with psychosocial aspects;
vital role for vol sector
Involvement of /support for
carers
Often insufficient
Continuity of care, smooth
transitions
Frequent fragmentation and poor transitions
Out-of-
Hours
Doctors
GP
District
Nurses
Social
Worker
Malcolm &
Barbara
ConsultantContinence
Adviser
Speech &
Language Adviser
Dietician
Community
Dentist
Occupational
Therapist
Equipment
Service
PhysiotherapistAlternating
Mattress technician
Wheelchair
Service
Oxygen
serviceDirect
Payments
Team;
Rowan
Org.
Alzheimer’s
Soc outreach
worker
Care team
2 live-in carers
(alternating weekly)
Replacement carer
[Some night nursing
– Health]
Emergency carers
& Barbara
The Web of
Care
(Last 7 yrs)
Dementia
Advisory
Nurse?
Person centred coordinated care
“I can plan my care with people who
work together to understand me and my
carer(s), give me control,
and bring together services
to achieve the outcomes important to
me.”
I have the Information
I need…
I am supported to achieve my
goals….
The professionals work as a team.
I always know who is coordinating my care
I’m involved as I want to be in
decisions…
I work with my team to agree a
care and support plan…
When I move between settings there is a plan in place….
Evidence based interventions• shared decisions about treatments, • care and support planning, using the principles and stages outlined
by National Voices and others.• information, education and support for self-management,
including peer support, for people living with long term conditions and disabilities
• coordinating care, following the narratives co-created by National Voices and partners
• access to personal records – proven to support self management, shared decisions and people’s commitment to courses of prevention and treatment
• personal budgets to give people greater control over the way they maintain their health and wellbeing
• training and development in the skills required for person centred care for large cohorts of practitioners – such as health coaching, motivational interviewing, risk communication and eliciting people’s values and preferences
www.nationalvoices.org.uk/evidence
People powered services• valuing and supporting carers and families• ‘social prescribing’, where statutory professionals have access to,
and refer people into, local community sector provision of health-supporting activities
• use of the Social Value Act 2012, which makes building social capital a key criterion in contracts and tenders, and which was intended to open up more opportunities for social enterprises
• community development approaches, such as those piloted in Croydon and Halton, which involve the community in identifying their needs and demands, and determining how these can be met
• investment in voluntary and community sector (VCS) infrastructure capacity to ensure that a full range of groups and organisations can play their part in developing and providing care and support locally
• investment in patient and lay leadership to help coproduce local strategies, plans and services and ensure a more powerful citizen voice in the governance of provider trusts, clinical commissioning groups, health and wellbeing boards and Healthwatch.
• encouraging volunteering
New models of care
Traditional New
Condition Person (in context of family &
community)
Care episode Pathway/journey
Hospitals communities
Organisations systems & networks
Clinical focus Quality of life focus
Formal workforce Formal and informal workforce
Doing to Working with
Final thoughts….“A new relationship with patients and
communities” means:
1. Person centred care, not just better communications
2. Different ways of working, not just integrated structures
3. We are here to help!
Thanks for listening!
• www.nationalvoices.org.uk– @NVTweeting
– @JeremyTaylorNV
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