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2015 Set resolutions. Embrace trends. Presentation by:
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2015: Set resolutions. Embrace trends.

Jul 18, 2015

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Page 1: 2015: Set resolutions. Embrace trends.

2015Set resolutions. Embrace trends.

Presentation by:

Page 2: 2015: Set resolutions. Embrace trends.

2015 is on the horizon.

There are plans to be made and goals to be set.

Are you, personally, ready for it?

How about your business?

Page 3: 2015: Set resolutions. Embrace trends.

5 New Year’s Resolutions to Grow Your Business

• Every day for 365 days a year, ask for a referral and offer or give a referral.

• Building collaborative relationships never goes out of style. Whose business could use support? Who shares your same customer?

• Whose product or service do you currently use? Offer to write them a testimonial for their business.

• Whose product or service do you currently use? Offer to write them a testimonial for their business.

• Show gratitude to the customers you currently have. Building customer loyalty is a solid business practice.

Full article from author and marketing strategist, LoraLee Harmon, found here.

Page 4: 2015: Set resolutions. Embrace trends.

5 Business Resolutions CEOs MUST Keep In 2015

• Tie your initiatives to business outcomes.

• Make 2015 the year of design.

• Get ahead of the curve — consider voice technology.

• Learn from the “Uber explosion”

• Master the new business KPI: Speed

Full article from Bluewolf CEO, Eric Berridge, found here.

Page 5: 2015: Set resolutions. Embrace trends.

5 Leadership Resolutions for 2015

• I will work to notice when I feel anxious.

• I will carve out some “reflection” time in my week.

• I will try to be present when I speak to my staff.

• I will work to micromanage less.

• In difficult situations, I will try to ask myself “what is my role here?”

Full article from Resilient Leadership found here.

Page 6: 2015: Set resolutions. Embrace trends.

In 2015:

Remember it’s not all about you.

It’s about the customer too…

Page 7: 2015: Set resolutions. Embrace trends.

Consumer Trends 2015

• Get smart -- The world of synced devices will become mainstream.• 22% of all US consumers have purchased a wearable device.

• My wallet, my way – Consumers are setting expectations for convenience and immediacy, blurring the lines between online and brick-and-mortar retail.• Instant gratification culture is spreading.

• Fight for your rights – Consumers are demanding fairness from companies as consumers become more aware of their rights.

• Gender Agenda – Consumers are rejecting stereotypes and embracing freedom.

More from this awesomely detailed report from Mintel found here.

Page 8: 2015: Set resolutions. Embrace trends.

15 Ways To Rock Customer Experience in 2015

• Create or revise your customer experience mission statement.

• Deputize someone in each department as the customer advocate.

• Include customer tasks in YOUR to-do list every day or week.

• Develop a way to for your C-level executives to hear the most telling examples of what experience is like for your customers.

• Invite a customer into your board meetings.

For all 15 rock solid suggestions from customer experience leader @jeanniecw, click here.

Page 9: 2015: Set resolutions. Embrace trends.

Forrester’s Top Trends For Customer Service In 2015

Keep your eye on these and you may succeed…

• Customers Embrace Emerging Channels To Reduce Friction.

• Companies Will Explore Proactive Engagement.

• Insights From Connected Devices Will Trigger Preemptive Service.

• Knowledge Will Evolve From Dialog To Cognitive Engagement.

• Predictive Analytics Will Power Offers, Decisions, And Connections.

• The Customer Service Technology Ecosystem Will Consolidate.

Full trend details from customer service strategy expert Kate Leggett found here.

Page 10: 2015: Set resolutions. Embrace trends.

With all the end-of-the-year deadline mania and holiday

madness, it may feel like 2015 is still off in a distance. But, it’s just around the corner. Properly

prepare yourself and it can be the best year - for you and your

business - yet.

Page 11: 2015: Set resolutions. Embrace trends.

For more information about Language I/O and how we can help you succeed in 2015…

Page 12: 2015: Set resolutions. Embrace trends.

Language I/OSupport your global customers anywhere, in their native language.

• Oracle Gold Partner

• Salesforce AppExchange Program Partner

• Providing multilingual support capabilities for worldwide companies of any industry

• Translation automation with a simple click of a button

Creators of LinguistNow – a product suite enabling companies to automate the translation process of support emails, self help articles, and chat.

Language I/O ●www.languageio.com ● (781) 990-1282 ●@LanguageIO