2015 Frontier Group Outplacement E-Book - 5-09-15

6

Emerging

Outplacement

Best Practices

Table Contents

• Overview

• Review of Best Practices 1. Customization

2. Virtualization

3. InPlacement/Redeployment

4. Team Coaching

5. Expanded Use of Assessments

6. Analytics

Overview

Outplacement/Career Transition services have been around for decades.

To the casual observer it would appear that not much has changed over the decades. In the past, Outplacement delivery consisted of a range of expected services:

– Coaching

– Webinars

– Online and Hard Copy Library Access

While these services still provide the foundation of outplacement service delivery there are a number of new innovations that have been introduced to make the candidate experience more successful and the organization’s investment more productive.

This e-book will cover the innovations that are now being seen in the outplacement space.

Customization

One of the better innovations now taking place in outplacement is the customizable program development.

Now candidates can build a program that will address their specific needs rather than have to accept the same package of services that every other candidate receives.

A menu-based list of delivery options is the best tool available to help candidates build their ideal program. An example of this menu based approach is on the next page.

Customization: Example of An Outplacement Menu

Core Services (Recommended) Menu Service Units Required

Confidential one on one coaching and advisory

sessions.

Topics may include:

Training and coaching on career

management

Coaching on job search tactics

Organizational “fit” analysis

Resume review

Coaching on career change

Interview preparation

Job search consultation

Negotiation techniques

Maintaining momentum

3 service units per coaching hour

Frontier Group Career Transition Manual 1 service units

Career Workspace™ access:

Full access to online career management content

library that includes resume/cover letter

templates, training videos, and job search advice

tools

1 service units (unlimited access)

LinkedIn profile development 3 service units

Group workshop – career marketing 6 service units per session

Business/entrepreneurial coaching TBD based on individual needs

Video mock interview training 6 service units

Resume development and printing 3 service units

Onboarding assimilation coaching (first 30 days of

new position)

4 service units per hour

Custom needs TBD based on individual needs

Virtualization

In the past outplacement firms occupied large office spaces that allowed their candidates a place to work, access to job search reference materials via hard copy libraries and computers for internet access and an office setting for them to work. Today candidates want to operate primarily from their remote home office and have the option to personally connect with their career consultant on the frequency that works best for them. They can now get the best of both world’s – personal attention, no commute, and, great resources on demand. The best practice programs take all of this into consideration when they develop program options for their candidates.

InPlacement /Redeployment

InPlacement is a program where organizations provide career coaching services to the designated employees in advance of their termination notice so that they are able to move into a new opportunity quicker. InPlacement can be used to help coach candidates for either internal or external roles. The program helps the impacted candidates thru their transition period quicker resulting in: • Lower unemployment insurance cost due to shorter

transition periods. • Lower outplacement costs due to employees being better

prepared to interview for internal job opportunities . • Shorter transition periods for candidates.

Team Coaching

A new approach seen today with best practice outplacement firms is team coaching. Rather than have one coach handle all of the candidates needs you now see a team of experts that handle all of the key deliverables:

• Resume/interview training

• LinkedIn profile development and strategy

• Marketing

Smart outplacement firms see the benefit of specialization and have talented teams in place that can best help the candidate achieve their desired outcomes

Expanded Use of Assessment Tools

In the past the standard assessment that was provided to outplacement candidates was the MBTI (Myers Briggs) which provided insights into personality profiles and working style. It was helpful back then and it is still helpful today. Smart outplacement firms though have greatly expanded their toolbox to offer their candidates a broader array of assessments to help better address their specific needs. Some of the more popular assessments used are: DISC Birkman Strong Interest Inventory Strength Finders

Analytics

You cannot manage what you cannot measure. Best practice outplacement firms have all embraced robust back end systems that track, measure and report al of the key candidate analytics to the organizational sponsor.

Firms can now accurately measure:

• Time from transition to landing

• Candidate activity/level of engagement

• Effectiveness of program options.

Summary

There are a number of innovations taking place in the world of outplacement. These changes are providing:

• Organizations with a greater return on their investment via shorter transition times for their impacted employees and more affordable delivery options.

• Candidates with a deeper and richer experience that provides them with the most current tools needed to successfully launch and land in today’s job market.

About The Author

Patrick Lynch is the President of The Frontier Group, a human resource consulting firm that specializes in: • Outplacement • Executive Coaching • Talent Development • Assessments The Frontier Group has offices in Atlanta and Charlotte and can also provide national service thru its strategic alliance with Lincolnshire International.

Interested In Learning More?

The Frontier Group as been providing outplacement solutions to leading companies across the Southeast for 29 years. Please let us know if there is a challenge that you are facing regarding workforce reductions.

Contact Information

(770) 455 -1244

[email protected]