2015-2019 Campus Technology Plan Goals · Web viewThe Fresno City College (FCC) 2015-2019 Campus Technology Plan identifies major information systems and technology goals. This technology

APPROVED BY THE TECHNOLOGY ADVISORY COMMITTEE ON

APPROVED BY:ACADEMIC SENATE INSTRUCTIONAL TECHNOLOGY COMMITTEE –

ASSOCIATED STUDENT GOVERNMENT –CLASSIFIED SENATE –

MANAGEMENT COUNCIL –STRATEGIC PLANNING COUNCIL –

TABLE OF CONTENTSExecutive Summary.....................................................................................................................................5

2015-2019 Campus Technology Plan Goals.................................................................................................7

Goal #1: Assess technology needs for students/faculty/staff on a regular basis.....................................7

Goal #2: Ensure technology funding........................................................................................................8

Goal #3: Provide network stability.........................................................................................................10

Goal #4: Provide network access...........................................................................................................10

Goal #5: Participate in the development of the District Technology Plan.............................................11

Goal #6: Increase the efficiency and effectiveness of campus processes..............................................11

Current Status of Technology on Campus.................................................................................................12

Technical Staffing...................................................................................................................................12

Technology User Support......................................................................................................................12

Computer Equipment............................................................................................................................12

Desktops............................................................................................................................................12

Servers...............................................................................................................................................12

Laptops..............................................................................................................................................13

Printers/Copiers.................................................................................................................................13

Audio/Visual Equipment........................................................................................................................13

Network Equipment..............................................................................................................................13

Network Infrastructure..........................................................................................................................14

Hardware Purchasing............................................................................................................................15

Software Purchasing..............................................................................................................................15

Security..................................................................................................................................................16

Data Storage & Recovery.......................................................................................................................16

Wireless Access.....................................................................................................................................17

Remote Access......................................................................................................................................17

Learning Management System..............................................................................................................17

Library and Learning Resources.............................................................................................................17

Online Student Services.........................................................................................................................18

Assistive Technology..............................................................................................................................18

Video Conferencing...............................................................................................................................18

Document Imaging, Management & Workflow.....................................................................................18

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Staff Development.................................................................................................................................19

Technology Replacement......................................................................................................................19

Computer Hardware..........................................................................................................................19

Audio/Visual Equipment....................................................................................................................19

Appendix...................................................................................................................................................20

TAC Structure & Current Membership.......................................................................................................21

Campus Technology Plan Goals 2009-2011...............................................................................................28

Strategic Plan Accomplishments 2009-2011..............................................................................................29

Fresno City College 2010-2013 Strategic Plan...........................................................................................31

Technology Support Services Organizational Chart...................................................................................36

Instructional & Special Use Labs:...............................................................................................................37

Server Inventory.........................................................................................................................................42

Audio/Visual Classroom Inventory.............................................................................................................44

Basic Audio/Visual and Smart Classroom Specifications............................................................................45

Computer Hardware Standards.................................................................................................................47

Technology Request Form Process.............................................................................................................48

Wireless Access Policies and Procedures...................................................................................................49

WLAN Access for District-Owned Equipment Policy:.........................................................................49

WLAN Access for Personal Equipment Policy:...................................................................................50

ADA Workstations in Computer Labs.........................................................................................................51

Accessible Computer Workstation Equipment...........................................................................................53

Hardware...............................................................................................................................................53

Furniture................................................................................................................................................53

Software................................................................................................................................................53

Sources..................................................................................................................................................53

Replacement Cycle Document...................................................................................................................54

Acronym Glossary......................................................................................................................................55

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Planning Overview

The Fresno City College (FCC) 2015-2019 Campus Technology Plan identifies major information systems and technology goals. This technology plan will not only guide the implementation of technology at the college, but also supports the Educational Master Plan and the Fresno City College Strategic Planning Goals. The ubiquitous and changing nature of technology forces the college to continually assess our environment and plan for improvement. As projects are completed, new priorities arise, as additional funding becomes available, and as strategies change, the objectives contained in the plan will be adapted to reflect the needs of Fresno City College.

Planning for the college’s technology needs is integrated into the college’s program review, participatory governance, accreditation standards, and strategic planning processes. The Technology Advisory Committee (TAC) developed the first version of a college wide Campus Technology Plan during the fall of 2006. This document represents the efforts of both the TAC and the Technology Support Services (TSS) staff to update the existing Campus Technology Plan from the fall of 2014 by prioritizing technology goals at FCC for the next four years and identifying the current status of technology at FCC.

The policies and procedures included in this document are necessary to manage the technology on campus as well as promote technology use in the classroom and in daily operational business processes. Consideration has been given to all aspects of the college’s use of technology when outlining plans, policies, and priority goals. Once the technology needs are defined and prioritized via the planning process, the implementation of these resources is coordinated between the college wide functional areas and TSS. This inclusive method allows the college to most effectively apply its funding sources (general funds, lottery funding, construction, bond, and/or grants) to comprehensively meet technology needs.

Organization Profile and Demographics

AT 168 3469 4271 81% 217 540.94 649.79

BUS 223 5577 7574 74% 141 680.14 907.20

COUNS 51 1204 1469 82% 27 97.85 128.42

CTC 21 291 695 42% 3 54.31 184.27

DSPS 16 326 395 83% 32 48.77 58.00

FPCA 255 6474 7809 83% 397 767.44 939.77

HS 292 7904 9560 83% 131 939.30 1170.66

HUM 353 9822 10572 93% 605 1291.74 1386.60

LRC 5 113 134 84% 7 8.25 9.19Page | 4

MSE 335 10646 11727 91% 855 1662.87 1808.47

OI 4 72 122 59% 0 2.47 4.18

SOC 351 14297 16598 86% 537 1469.72 1703.31

Grand Total 2074 60195 70926 85% 2952 7563.79 8949.85

STUDENT INFORMATIONStudents 30,360

GENDER ETHNICITY/RACEFemale 51.0% African American 6.9%Male 47.9% American Indian/Alaska Native 0.6%Unknown 1.1% Asian 13.2%

AGE Filipino 1.1%Less than 20 years old 26.2% Hispanic 49.0%20 to 24 years old 34.7% Pacific Islander 0.2%25 to 39 years old 28.2% White 24.1%40 or more years old 10.9% Two or more Races 2.6%Unknown 0.0% Unknown 2.3%

OTHER INFORMATIONFull Time Equivalent Students 16,443.3Credit Sections 4,292Non-Credit Sections 70Median Credit Section Size 28Percentage of Full-Time Faculty 58.4%Percentage of First-Generation Students 37.9%*Student Counseling Ratio (FALL 2013) 672:1* Insufficient data** No data

[insert demographics]

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The Technology Advisory Committee

The Technology Advisory Committee is made up of 20 members from the administration, classified staff, faculty, and students (see appendix).

The Operating Agreement for the TAC states:

The Technology Advisory Committee (TAC) develops, writes, evaluates, and updates the Fresno City College Campus Technology Plan. The purpose of the TAC is to evaluate, review, and advise in planning for acquisition, maintenance, and use of current and future technology throughout the college. The committee submits policy recommendations that are strategic in nature to the Strategic Planning Council, operational in scope to the College President, and acts as an advisory board to the District Technology Committee. In addition, the committee recommends training activities that assist all college faculty and staff in the uses of technology.

The TAC works closely with the various planning units on campus as well as with the Strategic Planning Council (SPC) on various aspects of technology planning and implementation. This includes, but is not limited to, establishing policies and procedures for hardware and software usage, policies on access to network resources and security, recovery procedures for data and communications, data recovery and storage, establishing hardware standards, classroom technology standards, and advising on technology requests from planning units across the campus.

In the fall of 2006, the TAC identified seven Technology Principles that help guide technology implementation at Fresno City College. The Technology Principles were created with the goal of enhancing the college’s Mission and Vision statements.

Fresno City College Mission

Fresno City College, California’s first community college, provides quality, innovative educational programs and support services directed toward the enhancement of student success, lifelong learning and the economic, social, and cultural development of our students and region.

Fresno City College Vision Statement

Fresno City College will be a national leader in educational programs, support services, and community partnerships

Fresno City College Core Values

Excellence: We champion quality while encouraging individuals to share and explore new avenues toward advancing the college’s mission and vision.

Collaboration: We are dedicated to active involvement on our campus and in our community, developing partnerships and avenues of greater participation.

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Diversity: We are committed to diversity through respect and celebration of individual differences.

Professionalism: We communicate and work together in an ethical, collegial manner in a supportive environment.

Stewardship: We are accountable to our community for the responsible use of our resources.

Technology Principles

Principle #1: Technology must enhance, facilitate, and expand the interactions of the college's students, faculty, staff, and administration.

Principle #2: All employees of the college must have appropriate and equitable access to technology and training.

Principle #3: The contribution of technology to the quality of education and productivity of students, faculty, staff, and administrators must be continually assessed.

Principle #4: Accessibility by all constituent groups will be considered in all technology implementations.

Principle #5: A secure and sufficient budget is necessary for support services staffing associated with technology, software licensing, accommodation of rapid rate of change in technology, and total cost of ownership associated with technology.

Principle #6: Technology implemented on our campus will provide students, faculty, staff, and administration with an environment that will be safe from cyber threats, a high expectation of data integrity, and an ethical approach to balancing individual privacy with institutional responsibility.

Principle #7: To ensure the highest quality of education, intellectual freedom is extended to all modalities of educational technologies.

The TAC has established six goals for the 2015-2019 Campus Technology Plan, which are linked to the Strategic Planning Goals and specific objectives of those goals as shown on the following page. The progress reports for the six goals established in the 2012-2015 plan are provided in the appendix.

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2015-2019 CAMPUS TECHNOLOGY PLAN GOALS

Rank Goal

FCC Strategic Plan Goal &

Objective2013-2017

SCCCD Strategic Plan Goal 2012-2016

1Provide equitable access to all campus constituency groups as appropriate 3, 7 1.4, 3.5, 5.3

2 Ensure network access and stability 2 2

3 Ensure and implement dedicated technology funding 8 7.1

4Provide direction and recommendations to increase the efficiency and effectiveness of campus processes 1, 2, 8 7.1

5Act in an advisory capacity to assist all constituencies with campus technology initiatives 3.7, 5, 6.3 1.4, 3.5, 5.3, 7.1

6 Participate in the District Technology Committee 7 5.3, 6.2

See the appendix for Fresno City College (FCC) and State Center Community College District (SCCCD) Strategic Plans

Goal #1: Provide equitable access to all campus constituency groups as appropriate.When a school or district decides to implement education technology into the curriculum, one of its overriding goals must be to create plans and policies for all members of the learning community to have equitable access and use. (source ?)

Planning Agenda:

Develop procedures for requesting technology needs, and establishing hardware and software standards

Conduct a regular assessment/evaluation for students, faculty, staff, and administrators in terms of technology skills and interest

Work with the Program Review committee to encourage Occupational Program Advisory committee surveys of technology needs

Ensure appropriate instructional and administrative technology is provided to appropriate groups

Recommend technology-training offerings to the campus Meet ADA compliance standards for all computer labs on campus

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The TAC will begin developing tools for requesting, assessing, and standardizing technologies that meet the needs of the campus constituency’s. Processes will be developed for assisting campus groups in determining the most appropriate technology.

The committee conducts faculty, staff, and student surveys of technology in the fall or spring semesters in coordination with the Institutional Research Department (see goal matrix for timeline). These surveys are conducted as both assessments of technology skill levels as well as technology interest (see the TAC Blackboard site for examples of past surveys). As part of the planning agenda for technology acquisition and training, the TAC, Director of Technology’s office, Director of Distance Education, and the Professional Development Committee review these survey results.

Surveys will focus on new employees or students but additional surveys may be conducted based upon professional development activities and evaluations. These surveys will ultimately result in ensuring that appropriate instructional and administrative technologies are provided for students, faculty, and staff.

In the 2012-2015, a survey instrument was developed by the TAC for the departments to disperse to their advisory groups in order to determine what technology skills employers are looking for. This never went anywhere. The TAC will work with the Program Review committee to encourage programs, especially occupational programs to share this survey so that… appropriate community needs assessments conducted.

TAC has been analyzing survey results and recommending technology trainings to the Director of Distance Education and Instructional Technology as well as the Professional Development Committee. This will continue and expand as surveys for both internal external constituencies are conducted and more formalized professional development procedures are implemented.. Add more…

The Director of Technology’s office and the Alternate Media Specialist for Disabled Students Programs & Services (DSP&S) have conducted an inventory of all computer labs on campus to determine their compliance with ADA requirements. At present, 30% or 17 out of 56 labs are compliant. ItMany of the rooms will require requires facilities modification forin many of the rooms in terms ofr electrical and furniture replacement. Often these roomthese rooms have a reduction in capacity to accommodate the new workstations and consultation with area deans is required.

Goal #2: Ensure network access and stabilityNetwork access encompasses more than merely allowing students and faculty access to the wireless network. It also encompasses wireless local area network (WLAN) and local area network (LAN) access in the classrooms, and remote access to the FCC community. Currently, a limited number of college personnel have remote access to the network (i.e.: Reg-to-Go counselors, select administrators, and technology support staff).

Planning Agenda:

Regularly schedule network infrastructure replacement Ensure data integrity, storage, and recovery Ensure wireless access throughout campus Provide remote access to the network

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TSS has developed a multi-year infrastructure replacement plan. Funding for the plan is still not a budgeted line item within the TSS budget. However, the replacement plan is dependent on the implementation of goal #3’s2’s planning agenda of the line item budget.

TSS completed the first phase of deployment of Aerohive wireless in the spring 2014. It has since become the district standard for wireless. At present, there are 218 access points inside and outside campus and we anticipate installing ??50 additional AP’s over the next 18 months.

Network Access Control (NAC) is a move to further secure our campus network and protect network resources (files, applications, etc.). This is in conjunction with “Zero Trust” initiatives, which will improve our ability to protect confidential data and allow people to access resources in a safe and secure manner.

The TAC will reformed the Data and Telecommunications DisasterNetwork Event Recovery Subcommittee in fall 2013 fall 2012 to develop a data-recovery plan for the campus that integrates with the District. The committee’s work was delayed in anticipation of the District’s Technology Plan, which was approved by the BOT in fall 2014. There has also been conversation to move from a disaster perspective to event recovery.

TSS completed the first phase of deployment of Aerohive wireless in the spring 2014. It has since become the district standard for wireless. At present, there are 218 access points inside and outside campus and we anticipate installing ?? additional AP’s over the next 18 months.

The Nimble storage array system hosts a total of 255255 TB of storage encompassing primary storage, backup storage, and disaster recovery storage. The backup schedule is provided in the appendix. Additionally, Fresno City College is using Microsoft Volume Shadow Copy Service (VSS) to augment the regularly scheduled backups. to back up and recover data stored in the open, private, and division drives.

Fresno City College is developing a “Zero Trust” initiative, which will improve our ability to protect confidential data and allow people to access resources in a safe and secure manner. Network Access Control (NAC) is a move to will further secure our campus network and protect network resources (files, applications, etc.). This is in conjunction with “Zero Trust” initiatives, which will improve our ability to protect confidential data and allow people to access resources in a safe and secure manner.

Plans for remote access are underway through the implementation of the Title V grant (Activity 2, virtual desktop infrastructure and application virtualization). TSS is currently researching various methods by which they will provide access to network resources from off campus for faculty and staff. Off-campus desktops are available to a limited group of staff and faculty. Additional users to be added after the initial testing phase is complete,. The TSS aanticipatesd a full campus rollout in spring 2016.

Goal #3: Ensure and implement dedicated technology fundingStaying abreast of current and emerging technologies requires commitment of both financial and human resources. The cost of not keeping up with technology is far more expensive, in the long run, than

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keeping up. The committee strongly believes that resources must be allocated to technology on a consistent basis in order to effectively plan for the rapidly changing technological landscape. Both technology replacement and the acquisition of new technologies is hindered by unstable funding sources. and a lack of accounting budget codes to accurately and easily identify technology expenditures across departments. A lack of stable, line item budgets funding sources for network equipmenttechnology, specifically identified in past technology plans as well as the last two accreditation studies, still needs to be addressed. Reliable funding sources need to be identified to replace network equipment and infrastructure on a regularly scheduled basis. The campus needs a reliable line-item budget amount each year for equipment expenditures. Short of a bond measure, equipment replacement costs for network electronics are much too expensive to try to do on a one-time allocation basis.

Further, a reliable funding source is needed to refresh older technologies with newer ones, e.g. wireless access points (AP) with new wireless standards for faster connectivity, faster Ethernet switches, faster core connectivity (1 GB to 10 GB), storage area network (SAN), virtual servers, hosts servers, etc. A Total Cost of Ownership (TCO) model has yet to be identified for network infrastructure (switches, wireless systems, uninterrupted power supplies (UPS), and network storage) and as such, network upgrades will continue to be an unfunded liability.

. The creation of object codes specific to technology will ensure thathas ensured resources are resources are being allocated appropriately, thus making it easier to identify expenditures.

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The Director of Technology’s budget allocation is presented in the table below:

20092012-20130 20102013-201411 201411-201512

General Funds & Lottery

Director of Technology

Budget

% of College Budget


Budget

% of College Budget


Budget

% of College Budget

Salaries and Benefits 1 $1,593,490 2.39% $1,610,502 2.36% $1,636,616 2.48%Supplies and Software 2* $510,734 35.22% $535,084 38.24% $605,410 42.17%

Other Operating Expenses and Services 3 $143,022 11.92% $175,800 13.30% $108,500 10.30%

Equipment 4 $40,000 9.67% $40,000 7.73% $45,000 18.41%

Total $2,287,246 3.29% $2,361,386 3.32% $2,395,526 3.48%

1. Object codes 91XXX, 92XXX, and 93XXX – Salaries and Benefits2. Object codes 94XXX – Supplies and Materials * On average, 88% of this budget comes from lottery funding3. Object codes 95XXX – Other Operating Expenses and Services4. Object codes 96XXX – Capital Outlay

(note: explain wide fluctuations in dollar amounts per year)

Planning Agenda:

Increased and stable budget for Technology Support Services Technology object codes

The TAC will make a recommendation to the Strategic Planning Council that additional funding be provided annually as a line item in the Director of Technology’s budget for technology expenditures based upon a hardware replacement plan, instructional and non-instructional software needs, and the research and development of new technologies. TSS will develop a Total Cost of Ownership model for the college. The TAC will create an action plan requesting additional object codes be added to the budget as a means of identifying technology expenditures campus-wide.

Though our physical network is in good shape and we have identified funding sources for a portion of our new wireless systems as well as a portion of our network switches, there are ancillary items needed, which have not been refreshed in years. Funding sources still need to be identified for the following network related items:

Annual maintenance and replacement of Uninterrupted Power Supplies (UPS) in all cross-connects with sufficient uptime to provide for switches that power mission-critical applications and equipment, e.g. VoIP, security equipment, etc. Costs to complete this refresh would be approximately $40,000.

Video surveillance cameras in remaining cross-connects. Costs to complete this would be approximately $25,000.

Technical training in Active Directory, Juniper Junos, EMC SAN, VMware, Microsoft, etc. Approximately $40,000 annually.

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Replacement and expansion of host servers for VMware server virtualization. Once the VDI initiative is fully implemented for the campus the replacement cost is estimated at $250,00 every four years

A disaster recovery solution for the campus network and server resources. Costs unknown. Depending on the scope and breadth required of such a project, this could be expensive.

Goal #4: Provide network accessProvide direction and recommendations to increase the efficiency and effectiveness of campus processesThe TAC formed a subcommittee in November 2009 to specifically address the need to reduce the environmental impact through the reduction of paper and waste. Its efforts were stalled however, due to the lack of standardization of electronic form submission. Some departments have created electronic forms based upon a fillable PDF format and students can pay some fees online. Admissions and Records has been using document-imaging software for several years and has significantly reduced its document processing and physical storage requirements. A future consideration to reduce faxing costs is theDuring the fall 2014 implementation of electronic faxing began. and integration of a fax server into our environment. The ability of the end-user to send and receive faxes through our Outlook email client will be a step in the direction help us realize for the goal of a a paperless system for the campus.

Planning Agenda:

Develop electronic forms processes Provide document imaging capabilities to the campus

The TAC will research and recommend a standard format for electronic form development and submission for the campus. The TAC developed and approved an action plan in spring 2012 for the Hyland Imaging Software. Implementation and rollout of the software will begin fall 2012 with the ultimate goal being that all document processing and storage will be electronic within three years.

Goal #5: Participate in the development of the District Technology PlanAct in an advisory capacity to assist all constituencies with campus technology initiatives

The TAC has been an advisory committee to the SPC for the past 7 years but has not fully realized its role as an advisory committee to the campus constituency. The TAC will actively pursue the role as an advisory group for all technology implementation in the future.

Planning Agenda:

Develop informational materials to facilitate technology implementation initiatives

TAC will develop processes that facilitate conversations between various constituency groups and the TAC for both instructional and operational technology implementations. Standardization needs assessment, and research by the TAC will help support the campus technology initiatives.

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Goal #6: Increase the efficiency and effectiveness of campus processesParticipate in the District Technology CommitteeThe TAC has been a willing participant in district-wide technology planning through its representation on the Technology Coordinating Committee (TCC). However, TCC has not consistently met for the past three years.

Planning Agenda:

Participate in technology planning through the TAC and TCC

Ensure TAC representation on TCC when the committee reforms.

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CURRENT STATUS OF TECHNOLOGY ON CAMPUS

TECHNICAL STAFFING

The technology support staff on campus currently consists of the following: one (1) Network Coordinator, one (1) Systems Technical Resource Analyst, four three (43) Micro Computer Resource Technicians (MCRT), eight (8) Micro Computer Specialists (MCS), one (1) Audio/Visual Maintenance Specialist, one (1) Library Resources Assistant III, and one (1) part-time Audio/Visual Technician (see appendix for TSS Organizational Chart). Additionally, the Teaching and Learning Center, which serves in a training capacity for the staff and faculty, has one The Distance Education/Information Technology Support Technician now reports to the Director of Distance Education. Current support staff to computers ratio is approximately 1:32050. The ratio exceeds typical educational industry standards of 1:200.

Through a Title V grant and Perkins funds, TSS added two positions in 2011. Unfortunately, a vacant MCS position will go unfilled due to campus budgetary constraints. The position will remain on the books and budget permitting, will be funded and filled in the 2013-2014 fiscal year.

TECHNOLOGY USER SUPPORT

Technology Support Services currently has hours of operation from 7:30 a.m. to 5:30 p.m. Monday through Thursday and 7:30 a.m. to 5:00 p.m. on Friday. The Helpdesk is staffed by Micro Computer Specialists (MCS) and Micro Computer Resource Technicians (MCRT) who answer phones, create work orders, and perform support functions according to their job duties and responsibilities. Work orders are entered into the FCC Helpdesk Portal, a Dell KACE K1000 system management appliance. Faculty, staff, and administrators may also create their own work orders by going to http://helpdesk.fresnocitycollege.edu/, and logging on with their network credentials. The system sends email update notifications to the initiator, allowing them to keep track of the work order’s progress as it moves its way through the system.

Technology Support Services is currently organized into six distinct work groups: Audio/Visual Support, Desktop/Helpdesk Support, Distance Education Support, Instructional Support, Network/Server Support, and Repair/Warranty.

COMPUTER EQUIPMENT

DesktopsThe FCC campus and Career Technology Center (CTC) have roughly 3,100 computers for faculty, staff, administrators, and instructional labs. Faculty and staff computers account for approximately 900 machines. There are 141 instructional and non-instructional labs with 2,172 computers. These labs include lecture rooms outfitted with a computer, special use computer labs for such areas as Admissions and Records, College Relations, DSP&S, Financial Aid, and two open labs on campus. A complete inventory of the instructional and special use labs can be found in the appendix.

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http://helpdesk.fresnocitycollege.edu/

ServersThe campus currently has 27 physical and 49 virtual servers, which includes servers at the Clovis Center, the College Bookstore, and the CTC. Over the past three years, the campus has moved to virtualization of the servers utilizing VMware and Dell blade technology as well as Dell PowerEdge rack servers. A complete inventory of the servers on campus can be found in the appendix.

LaptopsTechnology Support Services supports over 350 faculty and staff PC and Mac laptops. Laptops are used in various areas of the campus including, but not limited to, classroom instruction, various student services departments such as Admissions and Records, College Relations, Counseling, DSP&S, Financial Aid, and by administrative staff.

Printers/CopiersThe campus currently has over 150 laser jet, inkjet, and impact printers. The primary printer on campus is a B&W LaserJet printer from Hewlett Packard. Hewlett Packard is the established standard printer but can be deviated from for specific applications or upon request of the end-user with written justification.

As of June 2012, the District is negotiating a new 5-year copier contract for the use of its multi-function devices (MFD). Fresno City College has 40 MFD’s on campus that are used as the primary printer/copier for division and administrative offices. These devices allow for printing, copying, scanning, and faxing in most offices on campus.

AUDIO/VISUAL EQUIPMENT

The FCC campus has a variety of audio/visual equipment permanently installed in classrooms and available for checkout by faculty, staff, and in some cases the community. Currently, there are 95 Smart classrooms throughout the campus and 55 classrooms with either a projector or TV installed permanently in the room. Smart classrooms provide for expanded opportunities for instruction and learning. For a complete list of equipment and a list of the classrooms with permanently installed equipment, see the appendix.

NETWORK EQUIPMENT

Much has changed since our last campus technology plan as it relates to our campus network equipment. We have engaged a network-engineering firm, One Interface, to upgrade our existing network configuration in order to prepare it for future technologies. Those technologies include, but are not limited, to Voice over Internet Protocol (VoIP), Virtual Desktop Infrastructure (VDI), Multicast, Quality of Service (QoS), and Network Access Control (NAC). This redesign will take advantage of economies of scale, making incremental network changes at the same time large changes are made to spend configuration costs effectively and efficiently.

One Interface made the recommendation for us to move to a Juniper solution away from Cisco. After review, the campus and the District changed our network standards to reflect this move. Eventually, we will move from Cisco network Ethernet switches to Juniper, retire our Bluesocket wireless controllers and access points to a virtualized Aerohive controller solution with access points, and implement the newest Wi-Fi standards (802.11n with MIMO technologies). We are also engaging One Interface to redesign our logical network to take into consideration the implementation and integration of future

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technologies and more robust network security. This is a multi-year phased project with a projected completion time of four years, depending upon the availability of a secure funding source.

Our move to Juniper was based on numerous factors: switch cost, network software, maintenance costs, issues with Cisco 3750 switches, and network engineering recommendations from One Interface. A Juniper layer-3 switch providing 10/100/1000 PoE+ with 10 GB uplinks is roughly two-thirds the cost of a similar Cisco switch. Moving our Ethernet switches to Juniper from Cisco saves the college approximately $750,000. Further, software maintenance costs are free whereas Cisco charges SMARTnet service contracts for their switch software upgrades. Juniper’s Junos, the switch operating system on Juniper switches, is much easier to implement with other Juniper switches than Cisco is with other Cisco switches. The Cisco Internetwork Operating System (IOS) versions can be very temperamental when getting them to share functionalities or subsets of network features. Upgrading one IOS image on a switch can sometimes have a cascading effect on down level and up level switches. We ran into this with many of our Cisco 3750 switches.

The campus wireless system based on Bluesocket controllers and AP’s was implemented in 2006. At the time, the system typically saw between 50-100 faculty, staff, and student devices connected at any one time (predominantly laptops). As more and more online resources were developed for smart devices (phones, iPads, e-readers, etc.), connected devices and user numbers increased. We currently see between 800-1,000 device connections. We anticipate this number to grow and dependency on our wireless infrastructure to expand.

In the fall of 2011, TSS began to review and evaluate wireless solutions to replace our aging Bluesocket system. We reviewed Aerohive, Aruba, Cisco, Meraki, Meru, and Ruckus. Based on costs, complexity, and integration into our network, we made the decision to go with Aerohive. Aerohive is the only solution that provides physical, virtual, and cloud based controller options, which allows the district to utilize one controller rather than having one at each location. Cost and ease of use were other important factors. Using unspent funds from the OAB Phase I project and the equipment budget from OAB Phase III, we purchased the virtualized Aerohive controller and access points for this building. As funds are identified and provided, we will be removing Bluesocket AP’s and migrating to a single Aerohive solution.

NETWORK INFRASTRUCTURE

The campus physical infrastructure provided through Measure E funding in 2002 is complete. Fiber optic cables connect the buildings and cat6 copper cables connecting end devices to network access inside of the buildings have been constructed throughout the campus. This infrastructure provides for a very strong foundation from which the campus can, and has, built upon. With the adoption of our Juniper and Aerohive network equipment, the campus will be in position to adopt and implement future technologies. Some of those technologies already being implemented are as follows:

TSS has begun the implementation of classroom VoIP phones to replace emergency panic buttons in the classroom. The phone will be implemented with software (Singlewire) that will allow mass notifications to the phones as well as other functionalities, which will add to faculty, staff, and student safety. Juniper switches were purchased for this project, taking into account port densities for future VoIP phones for faculty and staff. These switches will also be used to

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provide connectivity to our wireless access points and provide the network throughput needed (1,000 MB) for the wireless traffic.

As part of the classroom VoIP project, costs were included to provide network-engineering services to implement Multicast and QoS for our network. These networking features will provide guaranteed service to network protocols for not only VoIP, but also Internet Protocol Television (IPTV), and video surveillance. This will be implemented over the summer of 2012 and will provide growth for future, yet undetermined, technologies.

As part of a Title V grant, approximately $250,000 was budgeted for the implementation of Virtual Desktop Infrastructure (VDI), which will allow the campus to push applications and desktops to students in cohorts through our transfer center. The campus has standardized on Citrix Xen products sitting on top of VMware hypervisors. This, in conjunction with our new Juniper switches providing 10 GB connectivity to each building, will allow TSS to implement provisioning services to our computer labs, extending the TCO of our computers, and allowing TSS staff to work more efficiently. As Power over Ethernet (PoE) thin clients become more prevalent and utilized on campus, energy consumption will be reduced, which will result in lower energy costs for the campus.

As part of our logical network review, it became apparent our datacenter needed its own subnet, apart from the class B network used for the Media Center. We will be working with One Interface during the summer of 2012 to accomplish this task.

HARDWARE PURCHASING

Although standards for computer hardware have been established (see appendix), the campuses have the ability to deviate from the standard when justified. Justification is made on a case-by-case basis by submitting a brief explanation to the Director of Technology’s office. Under the current format, computer purchases are made through a single vendor for each platform, Dell Computer Corporation or Apple, Inc. Other technology purchases are made through a quote process typically involving two to three vendors via a Technology Request Form (TRF).

The TRF process is used to request technology including computers, printers, multi-function devices, scanners, cameras, and other items related to both instructional and non-instructional technology. The TRF process is outlined in the appendix and shows the overall process from request through receipt and installation of the items. The TRF is not an approval/disapproval of the requested technology but rather a means of identifying support requirements for the technology, a preventative measure for making sure the request can be supported on the standard campus platforms, a means of standardizing hardware platforms for more efficient support, and identifying associated costs of the technology requested. Economies of scale have been achieved through standardization of hardware and centralization of purchasing

SOFTWARE PURCHASING

Most instructional and non-instructional software is now requested through the TRF process and managed by the Technology Support Services office. The District office, in conjunction with the campuses, has identified various enterprise wide software licenses and has been purchasing and aligning

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license renewals for more than five years now. Enterprise software purchases include the following titles: Sophos Anti-Virus, Deep-Freeze, Turnitin, Net Support, Blackboard, and the Microsoft Campus agreement. The cost of the titles is allocated in several ways, including FTES, number of users, and number of installed licenses. Campus-wide software for FCC is primarily purchased through an annual decision package request and includes additional titles to those mentioned above. Titles not falling under the TRF process (publisher provided or donated titles) are captured through the lab setup form process and ensure license compliance and that appropriate technical support can be provided.

SECURITY

All computers on campus require password authentication for access. The campus has in most cases, not allowed end-users to have local administrator access to their computers. Anti-virus software is installed on all campus computers and automatic updates are used to keep Microsoft products current on the latest system patches and critical updates. The campus uses a password format that requires a minimum length of eight characters for network logon except in labs and special restricted access machines (such as the Web Room). Our current password expiration policy is set for 180 days.

The campus is Active Directory-enabled for access to local area network (LAN) computers and wireless clients. Network access and bandwidth usage is monitored using Orion software. All switches on campus are monitored for bandwidth usage irregularities and thresholds are established to send alerts when triggered.

Physical security for campus server and network resources has been successful in limiting access to those resources. Door locks to server resources have been keyed to allow only TSS and Building Services staff access. Additionally, network cross-connect closets are monitored for entry, heat and power fluctuations, and have motion activated cameras and two-way audio.

The district has standardized on Cisco surveillance cameras and media servers. Surveillance cameras are located in the Old Administration Building (OAB), Library, Child Development Center (CDC), T-600 buildings, the Art/Home Economics building entries, on top of the Bookstore/Student Center monitoring the Free Speech area, and the main fountain area.

DATA STORAGE & RECOVERY

Technology Support Services (TSS) does regular backups based upon a number of software methodologies. Fresno City College currently uses four backup solutions. Veeam Backup and Replication does a full backup of all virtual servers every Sunday with incremental backups occurring Monday through Thursday. Symantec Backup provides a full backup of all physical servers every Friday with differential backups scheduled on Wednesdays. Windows Backup 2003 and 2008 both do full data-only backups on both physical and virtual servers on Sundays and differential backups on Wednesdays. The backup target for Veeam and Symantec backup software is the HP MSA 1500. The modular smart array (MSA) has six shelves attached for an estimated 30 TB of storage available to the backups. At present, TSS is looking for an Internet Small Computer System Interface (iSCSI) solution to take the place of the MSA for our backup target.

In addition, Fresno City College has also implemented the Microsoft Volume Shadow Copy Service (VSS) as another means to backup and then recover data from the servers. VSS has been enabled on the

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volumes that contain data in the open, private and division folders (the O, P, and N drives). A shadow copy is a snapshot in time of a volume that duplicates the data on the enabled volume. This allows end-users to recover data from a point back in time. How far back in time is determined by the amount of free space on the volume.

WIRELESS ACCESS

There are currently 82 access points on campus. All exterior areas of the main campus, excluding parking lots, have wireless coverage. Limited access is available in select classrooms and conference rooms. Policies have been developed and implemented to provide all students wireless accounts when they enroll. Staff and faculty are required to bring district-owned equipment to TSS for configuration. Faculty and staff’s personal equipment may be configured for use on campus but must be configured by the user (see appendix for the District’s Wireless Access Policies and Procedures). Personal equipment must use the same encryption protocol and is subject to the same policies as the students. Wireless coverage maps and instructions for connecting are available on the FCC website and Blackboard. A project is underway to replace the current system with a new system based upon Aerohive. The project is slated to begin in summer 2012 and will complete in 12-18 months.

REMOTE ACCESS

The campus currently supports a limited number of remote connections to the campus network. These connections are restricted to select TSS staff members, senior administrators, and online counselors, as well as a limited number of connections for off-site student registration activities (Reg-To-Go). The remote access server has been centralized at the District office. Current policy requires that any employee connecting to the network remotely use district-owned equipment. Vendors’ technical support personnel are given limited access to perform specific tasks and then access is revoked.

LEARNING MANAGEMENT SYSTEM

The campuses and district use Blackboard as the primary Learning Management System (LMS). The system is hosted with Blackboard’s hosting service, ASP, and supported 24/7 by Blackboard’s partner company, Presidium. The district is currently in a two-year contract with Blackboard that is set to expire in January 2013. Course and user information is automatically loaded into Blackboard every morning, Monday through Friday.

Support for instructors and students for simple issues such as passwords and course availability is handled by Presidium and then escalated to local support when necessary. Formal training on Blackboard is provided through one-on-one training with the Distance Education/Information Technology Support Technician in LI-141, flex day activities, and 24/7 online training through Atomic Learning.

LIBRARY AND LEARNING RESOURCES

Many of the library services are available online through the FCC website. Students can find books in the Library’s collection and search research databases online. Safari Online is a subscription service, which allows students access to books that are specifically technology related. The Library’s e-collection was increased by 60,000 volumes in spring 2012. Students can also ‘Ask-a-Librarian’ or request customized one-on-one appointments with a librarian during the Library’s hours of operation.

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ONLINE STUDENT SERVICES

Student and Resource Scheduling Software (SARS) is a system that manages student appointments within various service areas of the college. Originally, it began in Counseling and has recently expanded to include the Assessment Center, CalWorks, DSP&S, the Employment Resource Center (ERC), Extended Opportunity Programs and Services (EOPS), Financial Aid, Health Science Counseling, the Transfer Center, and the Tutorial Center. The software is also used to track student usage in the Athletics Lab, the Business Education open labs, the Foreign Language Lab, the IDEA Lab, LI-118 Open Computer Lab, and LI-148 (DSP&S Computer Lab). Eventually, students will be able to make appointments through the FCC website.

ASSISTIVE TECHNOLOGY

Thirty percent of the computer labs on campus currently have assistive technology workstations (see appendix for an inventory and available equipment). Assistive technology workstations are also provided in the Library. One of the goals of this plan is to outfit the remainder of the computer labs to comply with ADA standards. There is a dedicated Alternate Media Specialist to assist DSP&S students with adaptive technologies, including the conversion of instructional materials to large-print formats, braille, and electronic books.

VIDEO CONFERENCING

Fresno City College currently has six classrooms (HS-110, HS-150, HS-200, HS-210, HS-250 and LI-142) designated as distance learning classrooms with appropriate hardware and software to conduct two to four-way interactive meetings. Each classroom is equipped with the following items:

Polycom 4000 or 8000 series video conferencing hardware Elmo document cameras Ceiling mounted projectors Screens and whiteboards LCD flat panel TV’s or CRT TV’s (two in the front of the room, one in the back of the room) Computer and monitor VCR/DVD players

The campus has additional video conferencing capabilities in two conference rooms on campus (the Health Science conference room and OAB-226).

DOCUMENT IMAGING, MANAGEMENT & WORKFLOW

The use of document imaging for archive and document version management does not occur within a formal process but instead is managed by individual groups on campus using a variety of hardware and software. Admissions and Records, both on campus and at the district level, use the Hyland Imaging system to capture and manage documents for imaging, archiving, and retrieval of student applications, transcripts, and other related admissions documents. In spring 2012, the TAC approved and forwarded an action plan to SPC to implement Hyland Imaging software throughout key areas of the campus for the purpose of decreasing the use of paper-based forms, physical storage requirements for paper documents, and increased efficiency of document processing through electronic form usage. This project is currently underway and will add additional workflow capabilities.

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STAFF DEVELOPMENT

Technology support staff are trained by outside industry professionals brought to campus for specific and intensive computer and network training. Technical training that TSS staff has attended in the last five years includes: SABO ticketing systems, SQL, Cisco, Exchange 2007, Windows Vista and Server 2003, Sophos Antivirus and email appliance, KACE, Crestron A/V Control System, and Altiris imaging and deployment software. Technology support staff also receives offsite training by attending conferences and participating in intensive one-week training workshops. Recently, the Director of Technology purchased licenses for online technical training for the TSS lead positions through TrainSignal.

Classified staff technology training is offered throughout the year. This is addressed primarily by the Classified Professionals’ Steering Committee and Classified Senate. Classified Professionals’ primary training focuses on the Microsoft Office Suite, although they do address other technology areas. Classified Senate offers training a bit more specialized to the college’s processes (i.e.: Datatel).

Faculty are offered training classes on flex day at the beginning of each semester. Flex day training consists of a series of workshops that concentrate on the most critical software used by instructors, namely MicroGrade and Blackboard. Innovative technology sessions and distance learning special interest group meetings are also held on this date. Past technology-related topics have included workshops on ARTstor, Blackboard, CurricUNET, Epsilen, MicroGrade Online, and Wimba.

Adjunct Connection, a project developed by an adjunct faculty member with support from the Office of Instruction and the Director of Technology’s office, for the first time provides adjunct faculty with a comprehensive orientation and resource guide through the Fresno City College website. Additionally, in the summer of 2011, 24/7 online self-paced technology training through Atomic Learning was made available to all Fresno City College personnel.

TECHNOLOGY REPLACEMENT

Computer HardwareFor computer hardware, the current strategy is to utilize the guidelines established by the State Chancellor’s Office with some modification for various levels of computer processing demand and average daily usage. The replacement cycle will follow a three to five-year cycle with most high processing demand, high physical usage machines being replaced every three years. Those not meeting the aforementioned criteria would be on a four to five-year cycle, again depending on overall processing demand and usage (see appendix for Replacement Cycle Document).

Audio/Visual EquipmentAudio/Visual equipment is currently replaced on an as needed basis. No formal maintenance schedule or replacement schedule has been developed but is slated to be completed in summer 2012.

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APPENDIX

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TAC STRUCTURE & CURRENT MEMBERSHIP

As of January 2015:

Director of Technology, Chair Don Lopez

VP Administrative Services or designee Richard Harrison

Chair, Academic Senate Instructional Technology Committee Marc Haskell

1 DSP&S Representative Leslie Silva

1 Dean of Student Services Linda Mendez (Appointed by VP of Student Services)

1 Dean of Instruction Tim Woods (Appointed by VP of Instruction)

1 Faculty, Applied Technology Craig Polanowski

1 Faculty, Business Richard Tuttrup

1 Faculty, Fine, Performing & Communication Arts Janine Christl

1 Faculty, Health Sciences Sarah Edwards

1 Faculty, Humanities Jeannie Santos

1 Faculty, Library and Student Learning Support Services Donna Chandler

1 Faculty, Math, Science & Engineering David Balogh

1 Faculty, Social Sciences Melinda Brewer

2 Faculty, Student Services Stephanie Harris Michael Rodriguez

3 Classified Representatives Otha Lewis (Appointed by CSEA/Classified Senate) Susi Nitzel

Harry Zahlis

1 Student Representative Linda Gardner (Appointed by Associated Student Government)

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Campus Technology Plan Goals 2012-2015Action Items Matrix (*See last page of this document for definitions) Note: Table updated annually

Goal #1: Assess technology needs for students/faculty/staff on a regular basisAction Item Estimated

TimelineStatus*

Responsible Party(s)*

1.

Conduct a regular assessment/evaluation for students, faculty, staff, and administrators in terms of technology use/needs/training

A. Faculty survey of technology use/needs/training Spring 2013 IP ITC/TACB. Student survey of technology use/needs/training Fall 2013 IP ASG/ITC/TACC. Staff and administrators’ survey of technology use/needs/training Fall 2013 IP CP/PC/TACD. Faculty survey results analyzed, revised, and resubmitted as appropriate Fall 2013 IP IR/ITC/TACE. Student survey results analyzed, revised, and resubmitted as appropriate Spring 2014 IP CP/IR/PC/TACF. Staff and administrators’ survey results analyzed, revised, and resubmitted as

appropriateSpring 2014 IP ASG/IR/ITC/TAC

2.

Conduct community surveys of technology needs through advisory groups

A. Develop a template for Advisory Groups to utilize Fall 2012 IP ITC/TACB. Provide template to Advisory Groups for use Spring 2013 IP Advisory Groups/TACC. Analyze results of the survey (if given to Advisory committee members) Fall 2013 IP IR/TACD. Revise and resubmit as appropriate Spring 2014 IP IR/TAC

3.

Ensure appropriate instructional and administrative technology is provided for students, faculty, and staff

A. Develop plans for hardware/software acquisition from survey results Ongoing IP ASG/CP/ITC/PC/TACB. Provide training on hardware/software according to needs identified from survey results Ongoing IP CP/TAC/TSS

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Campus Technology Plan Goals 2012-2015Action Items Matrix (*See last page of this document for definitions)

Goal #2: Ensure technology fundingAction Item Estimated

TimelineStatus*


1.

Increased budget for Technology Support Services

A. Develop replacement cycle documents to demonstrate need 1. Network infrastructure – Goal #3 Spring 2013 IP TSS2. Computers Fall 2012 IP TSS3. Audio/visual equipment Fall 2012 IP TSS

B. Develop planning agenda proposals for technology needs1. Increased wireless coverage – Goal #4 Spring 2013 IP TAC/TSS2. Make VDI available from off campus – Goal # 3 Spring 2012 IP TSS3. Develop Disaster Recovery Plan for data and network – Goal #3 and 4 Fall 2012 IP TAC/TSS

2.

Technology object codes

A. Identify object codes needed to facilitate review of technology expenditures Fall 2012 IP TSSB. Suggest implementation of the identified object codes Spring 2013 IP TSSC. Implement new object codes Fall 2013 IP AS/TSS

D. Monitor and analyze for effectiveness and adjust as appropriate Ongoing UP AS/TSS

3.

Develop Total Cost of Ownership model

A. Form a subcommittee Spring 2013 UP HR/OP/TAC/TSS

B. Publicize developed model to campus constituency Fall 2013 UP TAC

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Goal #3: Provide network stabilityAction Item Estimated

TimelineStatus*


1.

Regularly schedule network infrastructure replacement

A. Develop plan for network infrastructure replacement Spring 2013 IP TAC/TSSB. Request funding Fall 2013 IP TSSC. Implement plan 2014-2015 UP TSS

2.

Ensure data integrity, storage, and recovery

A. Secure storage device Fall 2011 C-F11 TSSB. Develop storage backup and recovery procedures Fall 2011 C-F11 TSSC. Develop data storage policies (quota) Fall 2012 IP TAC/TSSD. Implement plan Spring 2013 UP TSSE. Monitor and analyze for effectiveness and adjust as appropriate Ongoing UP TAC/TSS

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Goal #4: Provide network accessAction Item Estimated

TimelineStatus*


1.

Meet ADA compliance standards for all computer labs on campus

A. Develop standard for ADA compliant workstations Spring 2011 C-S11 DSPS/TSSB. Inventory computer labs on campus Fall 2011 C-F11 DSPS/TSSC. Develop Action Plan to meet ADA requirements for non-compliant rooms Fall 2012 C-F12 DSPS/TACD. Implement Action Plan to meet ADA requirements for non-compliant rooms Spring 2013 UP TSS

2.

Ensure wireless access throughout campus

A. Review vendor offerings Fall 2011 C-F11 TSSB. Present recommendations to TAC Spring 2012 C-S12 TAC/TSSC. Send funding request to President’s Advisory Council Spring 2012 C-S12 TSSD. Implement new WAPs and controller Fall 2012 IP TSS

3.

Provide remote access to the network

A. Review VDI vendor offerings Spring 2011 C-S11 TSSB. Secure storage device and licensing Spring 2012 C-S12 TSSC. Develop policies and procedures Fall 2012 IP ITC/TAC/TSSD. Develop informational materials and publicize Spring 2013 UP ITC/TAC/TSSE. Launch remote access to the campus groups identified Fall 2013 UP TSSF. Review process and adjust as needed Spring 2014 UP ITC/TAC/TSS

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Goal #5: Participate in the development of the District Technology Plan Action Item Estimated

TimelineStatus* Responsible

Party(s)*1.

Participate in technology planning through the TAC and TCC

A. Complete Campus Technology Plan Spring 2012 C-S12 CP/ITC/PC/TAC/TSSB. Participate in technology planning with the TCC Spring2013 UP TACC. Complete District Technology Plan Fall 2013 UP VSAD. Adjust Campus Technology Plan as appropriate Spring 2014 UP CP/ITC/PC/TAC/TSS

Goal #6: Increase the efficiency and effectiveness of campus processesAction Item Estimated

TimelineStatus* Responsible

Party(s)*1.

Develop electronic forms processes

A. Create Action Plan for paperless campus Spring 2012 C-S12 TACB. Form subcommittee to review paper based processes Fall 2012 IP AS/ASG/ITC/PC/TACC. Implement subcommittee recommendations Spring 2013 UP AS/ASG/ITC/PC/TAC

2.

Provide document imaging capabilities to the campus

A. Create Action Plan for paperless campus Spring 2012 C-S12 TACB. Request proposal for software conversion to OnBase from Hyland Spring 2012 C-S12 AR/TSSC. Submit proposal for conversion to Chancellor’s Cabinet Fall 2012 IP AR/CCD. Implement Chancellor’s Cabinet recommendations Spring 2013 UP TSS/VSAE. Monitor and adjust as appropriate Fall 2013 UP TSS/VSA

Table updated March 12, 2013

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Campus Technology Plan Goals 2012-2015

Action Items MatrixDefinitions

Status:IP = In ProgressC = Completed (e.g.: C-F11 is completed fall 2011)UP = Unknown Pending - waiting on other processes before it can be completed

Responsible Party(s):AR = Admissions and RecordsAS = Administrative ServicesASG = Associated Student GovernmentCC = Chancellor’s CabinetCP = Classified ProfessionalsDSPS = Disabled Students Program and ServicesHR = Human ResourcesIR = Institutional ResearchITC = Instructional Technology Committee – Academic SenateOP = District OperationsPC = President’s CabinetTAC = Technology Advisory CommitteeTSS = Technology Support ServicesVSA = Various Service Areas

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CAMPUS TECHNOLOGY PLAN GOALS 2009-2011

Rank Strategic Plan Goal

Strategic Plan Objective

1 Develop and implement a disaster recovery plan for instructional and administrative technology 1 1.2

2 Assure accessibility to computer labs 3 & 7 3.4 & 7.2

3 Develop a data integrity, storage, and protection plan 4 4.1

4 Increase support for teachers’ technology integration in their classes 3 3.4

5 Increase technical support for online student services 3 3.3

6 Develop a plan for phone system replacement – (VoIP) 4 4.1

7Ensure appropriate staffing and technology on campus based upon a Total Cost of Ownership Model 1 1.2

8 Develop and submit an action plan for the implementation of a Student Technology Fee 3 3.4

9 Become a paperless campus 4 4.1

10 Ensure the completion of the projects continued from the previous Campus Technology Plan

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STRATEGIC PLAN ACCOMPLISHMENTS 2009-2011Goal One: FCC will effectively provide quality services to our community.

Objective 1.1: The college will systematically assess the community’s needs for programs and services.

Campus Technology Plan Goal Progress1. Develop and implement a disaster recovery

plan for instructional and administrative technology.

Subcommittee formed in September 2009 but no real progress was made due to committee attrition. The TAC will reform the committee in fall 2012 to readdress the issue.

7. Ensure appropriate staffing and technology on campus based upon a TCO model.

No campus-specific TCO model has been developed. Computer hardware replacement cycle follows California Community College Chancellor’s Office Tech II Plan as guidelines.

Goal Three: FCC will provide broad access to programs and services.

Objective 3.3: The college will improve access to student support services.

Campus Technology Plan Goal Progress5. Increase technical support for online student

services TSS now provides laptops, remote access, and

support to various counselors for online counseling and Reg-To-Go at area high schools. Verizon air cards and Mi-Fi devices are also provided to counselors as part of Reg-To-Go.

The Directory of Technology, in collaboration with various student services areas, has expanded the use of Student and Resource Scheduling Software (SARS), which facilitates student appointment scheduling through the FCC website.

TSS assisted in identification of online collaboration software that is used by the Tutorial Center for online tutoring.

Objective 3.4: The college will minimize barriers to access for all learners (e.g., barriers to technology, transportation, and financial).

Campus Technology Plan Goal Progress2. *Assure accessibility to computer labs. Inventory completed in fall 2011. Hardware

specifications have been identified and an action plan to bring the remaining labs up to ADA compliance will be developed in summer 2012 and brought to the TAC in fall 2012.

4. Increase support for teachers’ technology integration in their classes.

24/7 online training through Atomic Learning made available to all personnel during summer 2011.

New instructor workstations (Smart Carts) installed in Language Arts and Art/Home Economics buildings in fall 2011.

Mac Mini’s were installed in several classrooms of the Math, Science & Engineering building in spring 2012.

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8. Develop and submit and action plan for the implementation of a Student Technology Fee.

No progress to date. TAC will revisit in the 2012-2013 academic year.

Goal Four: FCC will be a cohesive and supportive environment for its administrators, faculty, staff, and students.

Objective 4.1: The college will improve communication and collaboration among all constituencies in the campus community.

Campus Technology Plan Goal Progress3. Develop a data integrity, storage, and

protection plan. New EMC storage area network was installed in

spring 2011. New server infrastructure installed based upon

VMware (virtualization technology) in spring 2011.

Implementation of Northern Quota software in spring of 2012.

6. Develop a plan for phone system replacement – (VoIP)

VoIP phones installed in all Fine, Performing & Communication Arts Division classrooms as of fall 2011.

Completion of all additional classrooms will take place in summer 2012.

Funding requests have been submitted to the College President to replace the remaining phones on campus.

9. Become a paperless campus. TAC formed a subcommittee in fall 2010. No significant progress was made due to lack of standardization of platform.

TAC submitted an action plan in spring 2012 to SPC to expand the use of the Hyland/ONBASE Imaging software currently used by Admissions and Records.

*Goal 2 also aligns with Strategic Plan Goal Seven: FCC will collaborate with SCCCD to create strategic alignments. Objective 7.2: The college will collaborate with SCCCD on resource allocation.

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FRESNO CITY COLLEGE 2010-2013 STRATEGIC PLANGoal One: FCC will effectively provide quality services to our community

Objectives 1.1 The college will identify a method to systematically assess the community’s needsfor programs and services.

1.2 The college will systematically evaluate the effectiveness and quality of its programsand services.

1.3 The college will identify public and private additional external resources for key college initiatives, projects, and programs that support the college’s mission, vision, and goals.

Goal Two: FCC will assist students toward successful completion of their educational objectives.

Objectives 2.1 The college will implement the Educational Master Plan recommendation to develop and implement a student success plan for the college.

Goal Three: FCC will provide broad access to programs and services.

Objectives 3.1 The college will schedule programs and course offerings to meet learner needs.

3.2 The college will expand educational opportunities by targeting under-served populations.

3.3 The college will improve access to student support services.

3.4 The college will minimize barriers to access for all learners.

Goal Four: FCC will be a cohesive and supportive environment for its administrators, faculty, staff, and students.

Objectives 4.1 The college will complete a campus-wide communications plan designed to improve communication and collaboration among all constituencies in the campus community.

4.2 The college will promote community-building activities on the campus.

Goal Five: FCC will partner with educational, business, and other local community organizations.

Objectives 5.1 The college will improve existing partnerships with educational, business, and local community organizations.

5.2 The college will create a plan designed to build new partnerships with educational, business, and local community organizations.

Goal Six: FCC will collaborate with SCCCD to create strategic alignments.

Objectives 6.1 The college will collaborate with SCCCD on program development, implementation, and expansion.

6.2 The college will work with SCCCD to develop a resource allocation model.

6.3 The college will actively collaborate with SCCCD to create a district-wide plan designed to improve open communication and trust.

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2012 – 2016 SCCCD STRATEGIC PLAN

Core Beliefs

Mission

State Center Community College District is committed to student learning and success, while providing accessible, high quality, innovative educational programs and student support services to our diverse community by offering associate degrees, university transfer courses and career technical programs that meet the academic and workforce needs of the San Joaquin Valley and cultivate an educationally prepared citizenry.

Vision

State Center Community college District will demonstrate exemplary educational leadership to foster and cultivate a skilled workforce and an educated citizenry who are well prepared professionally and personally to contribute to our community.

Values

Excellence: So that every student will have the opportunity to benefit from an educational experience of the highest quality, we are committed to excellent teaching, learning, quality instruction, support services, and co-curricular activities.

Diversity: We are committed to cultivating a welcoming environment for all and we will promote and celebrate diversity in our student body, faculty, staff and administration.

Integrity: We will be accountable, honest, transparent and adhere to the highest professional standards to ensure that every student has the opportunity to receive an excellent education. We are committed to removing barriers to student success.

Continual Improvement: We will continually evaluate our policies and practices to sustain and improve the quality of our programs and services. We will utilize effective planning procedures and commit to making decisions based upon the systematic use of relevant data.

Stewardship: We are committed to the enhancement, preservation, conservation, and effective utilization of our resources.

Community: We value the community we serve and strive to work as a good neighbor, and partner with the people, businesses and organizations of the San Joaquin Valley.

Communication: We are committed to open communication among all members of the District, and with the external community of which we are an integral part. We will ensure freedom of speech, collaboration and mutual respect.

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Strategic Directions

Goal 1: Student Success

SCCCD is committed to supporting and assisting students in achieving their educational goals by offering premier academic, career technical training, and student support programs that enhance students’ abilities to succeed in an increasingly complex and interconnected world.

1.1 Develop strategies to address unique needs of matriculating recent high school graduates and older students to ensure their academic success;

1.2 Improve student success rates by increasing persistence and completion rates for all students;

1.3 Create a comprehensive Student Services Delivery Plan for all campuses and centers;

1.4 Analyze current student assessment processes and outcomes and ensure cohesion across all District locations;

1.5 Increase students’ campus and community engagement.

Goal 2: Student Access

SCCCD recognizes that it must be responsive to the population growth of the San Joaquin Valley and is committed to reducing enrollment barriers.

2.1 Evaluate student access for all communities and develop a districtwide Enrollment Management Plan to optimize the District presence in all areas of the District;

2.2 Maintain and improve student admission, registration, counseling and orientation processes to maximize student educational planning; 2.3 Enhance student support program coordination and development in areas such as outreach, recruitment, co-curricular and career awareness activities throughout the District.

Goal 3: Teaching and Learning Effectiveness

SCCCD is committed to providing the highest quality instructional programs using current and emerging instructional methods and technologies.

3.1 Create a comprehensive Basic Skills Delivery Plan;

3.2 Coordinate curriculum and Signature Programs, and develop new Signature Programs as appropriate throughout the District;

3.3 Develop a comprehensive Distance Learning Delivery Plan and increase the number of courses and enrollments delivered at a distance;

3.4 Ensure continuous integration and implementation of the colleges’ cycles of Program Review and Student Learning Outcomes assessment to improve institutional effectiveness;

3.5 Provide faculty development opportunities to support excellent teaching and learning in areas such as distance learning, innovative teaching methods, the use of technology for learning, and learning communities.

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Goal 4: Economic and Workforce Development

SCCCD is committed to being a partner in developing the economic vitality of the region through collaboration with its community partners and by offering and assuring access to quality career technical programs.

4.1 Assess, maintain and develop effective and relevant career technical programs and curriculum in collaboration with external partners;

4.2 Regularly assess workforce program and skill needs based upon up to date, relevant employment and other business data;

4.3 Increase persistence and completion rates for students in career technical programs;

4.4 Increase the number of quality work experience, apprenticeship, job shadowing, service learning and internship experiences.

Goal 5: Communication

SCCCD is committed to open and clear communication among its constituent groups and with its external communities.

5.1 Develop and implement a District Governance Model;

5.2 Increase regular reporting of District and Board activities and actions to the colleges’ communities through various means such as newsletters, meetings and discussion sessions;

5.3 Expand and improve communication throughout the district;

5.4 Maintain and improve relationships with the District’s community, economic and workforce partners.

Goal 6: Organizational Effectiveness

SCCCD is committed to continually improve its organizational process to ensure its institutional effectiveness and accountability.

6.1 Develop and implement a District Resource Allocation Plan;

6.2 Review and update the District Technology Plan;

6.3 Finalize and implement a District Facilities Master Plan;

6.4 Develop and implement a Human Resources Staffing Plan that recognizes the staff diversity needs, expected retirements in the near future and the organizational and curricular changes of the District, and the need for staff training;

6.5 Develop a plan for growth of the District’s campuses and centers, including planned phases for enrollment, staffing, resource allocation, organizational structures and facilities needs;

6.6 Develop an effective planning and research infrastructure at the district level to enhance institutional research across the District with coordination mechanisms, an annual district research agenda, common research projects and additional research needed for assisting in planned growth for SCCCD;

6.7 Implement an integrated Strategic Planning Model that includes regular assessment of progress toward goals.

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Goal 7: Community and Resource Development

SCCCD is committed to optimizing its resources while maintaining its fiscal integrity.

7.1 Maintain prudent financial practices to ensure and support the fiscal health and wellbeing of the District;

7.2 Create a Resource Development Plan to enhance revenue generation and external giving;

7.3 Develop a systematic process to maximize mission driven grants acquisition.

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TECHNOLOGY SUPPORT SERVICES ORGANIZATIONAL CHART

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INSTRUCTIONAL & SPECIAL USE LABS: As of April 2012

Total Computers in Labs: 2172Total Number of Labs: 141

Admissions & Records Computer ModelWeb Room 10 Dell GX270AR Total 10 Applied Technologies Computer ModelAT101A 1 Dell GX280AT102 31 Dell GX745AT103 31 Dell GX620AT104 17 Dell 740AT110 33 Dell GX620AT110C 31 Dell GX780AT110D 1 Dell 620AT203N 23 Dell GX620AT203S 32 Dell GX620AT206 9 Dell GX280AT206 Laptops 16 Dell D620AT207 17 Mixed Dell 620 & GX270AT207 Laptops 16 Dell E6400AT300 31 Dell Precision T1500AT301 Laptops 4 Dell M60AT301N 8 Dell Precision T1500AT302 35 Dell Precision T3500AT302 Laptops 16 Dell Latitude D810AT303 Laptops 30 Dell Latitude D810AT303 Laptops 30 Dell Latitude D810AT303A 29 Dell GX620AT304 27 Dell GX780AT400 CART computers (5 rooms) 5 Apple iMac & Dell GX280AT400A 26 Dell XPS 700AT400B 25 Apple iMacAT400D 24 Apple Mac G5AT401R 11 IMACAT501 31 Dell GX745AT502 12 HP DC7600AT503 1 Dell GX270Police Academy Laptops 28 Dell Latitude 2110Sound Room 1 Apple Mac G5AT Total 632 Business Ed Computer ModelBE Laptops 60 Inspiron 5150

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BE120 1 Dell Optiplex 760BE121 1 Dell Optiplex 760BE123 27 Dell Optiplex 980BE127 34 Apple iMacBE129 28 Dell Optiplex 980BE131 33 Dell Optiplex 755BE133 42 Dell Optiplex 790BE134 1 Dell Optiplex 760BE135 3 Dell Optiplex 760BE136 1 Dell Optiplex 760BE137 1 Dell Optiplex 760BE204 25 Dell Optiplex 760BE209 31 Dell Optiplex 755BE214 24 Dell Optiplex 790BE215 33 Dell Optiplex 745BE217 37 Dell Optiplex 755BE218 27 Dell Optiplex 760BE219 29 Dell Optiplex 760BE221 35 Dell Optiplex 760BE222 1 Dell Optiplex 760BE Total 474 Career Technology Center Computer ModelA9 8 Dell GX270Building "G" 25 Dell GX270L 28 Dell GX745Lecture Rooms 8 Dell GX520N 28 Dell GX780CTC Total 97 Counseling Computer ModelCareer Center Lab 3 Dell GX620LI146 25 Dell GX790ST202 1 Dell GX520Transfer Center Lab 2 Dell GX620Counseling Total 31

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Fine, Performing & Communication Arts Computer ModelAH102 1 Dell GX780AH105 1 Dell GX755AH201 1 Dell GX780AH202 1 Dell GX780AH207 1 Dell GX780MS102 12 Apple Pro & iMacMS220 1 GX760MS221 1 GX760MS222 1 GX760MS223 13 Apple Pro & iMacSC211 - Rampage Lab 11 Dell Optiplex 745SC211 - Rampage Office 5 Apple iMacFPCA Total 49 Health Science Computer ModelG98 11 Dell GX520HS100 1 Dell GX620HS130 30 Custom H415HS132 4 Dell GX520HS133 1 Custom H415HS135 1 Custom H415HS137 1 Custom H415HS139 1 Custom H415HS150 1 Apple Mac MiniHS200 1 Dell GX520HS210 1 Dell GX270HS220 31 Dell GX780HS230 2 Dell GX620HS240 9 Dell GX620HS250 1 Dell Optiplex 755HS270 56 Dell GX790RC118 1 Dell GX755HS Total 153 Language Arts Computer ModelLA Laptops 15 Dell E5400LA121 31 Dell GX260LA122 31 Dell GX270LA123 26 Dell GX280LA207 37 Dell GX280LA Total 140

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Library Computer ModelEOPS 17 GX620LI103 1 Dell GX780LI108 37 Dell GX620LI118 94 Dell Optiplex 745LI123 16 Dell GX780LI134 Downstairs 4 Dell Optiplex 520LI134 Laptops 28 Dell 610 & D830 and HP6320 & Inspiron 2200LI141 20 Dell GX620LI142 31 Dell GX280LI147 7 Dell GX745LI148 33 Dell Optiplex 745LI200 7 Dell GX760LI204 1 Dell GX780OPACS 23 HP thinWriting Center 6 Dell GX620LRC Total 325 Math, Science & Engineering Computer ModelGreenhouse 1 Dell GX760Laptops 46 HP 6120Laptops Biology 36 Dell D520Lecture Rooms 5 Apple Mac MiniS20 45 Dell Dimension T1500S235 5 Dell Optiplex 755S260 10 Apple iMacMS&E Total 148 Old Administration Building Computer ModelOAB118 1 Dell GX780OAB119 1 Dell GX780OAB125 1 Dell GX780OAB127 1 Dell GX780OAB130 1 Dell GX780OAB131 1 Dell GX780OAB216 1 Dell GX780OAB217 1 Dell GX780OAB225 1 Dell GX780OAB231 1 Dell GX780OAB Total 10

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Social Science Computer ModelCDC 2 Dell GX270FH101 1 Dell GX620FH103 1 Dell GX620SO104 1 Dell GX620SO123 5 Dell D520SO212 25 Dell GX755Social Science Total 35 Others Computer ModelCareer Center 4 Dell 620College Activities Reg. 6 Dell 620DSPS laptops in Cage 26 Dell E5400Extreme Reg Laptops 19 Dell D630ST103A 1 Dell GX745TSS Loaner Laptops 12 Misc. ModelsOthers Total 68

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SERVER INVENTORYAs of May 2012

Directory Name Function Manufacturer Warranty StatusSFCALTIRIS02 Virtual Altiris Server Virtual N/A OnlineSFCAS01 Virtual Application Server 01 Virtual N/A OnlineSFCAS02 Virtual Application Server 02 Virtual N/A OnlineSFCAS03 Virtual Application Server 03 Virtual N/A OnlineSFCAS04 Virtual Application Server 04 Virtual N/A OnlineSFCAS05 Virtual Application Server 05 Virtual N/A OnlineSFCAS06 Virtual Application Server 06 Virtual N/A OnlineSFCAS07 Virtual Application Server 07 Virtual N/A OnlineSFCAS08 Virtual Application Server 08 Virtual N/A OfflineSFCAS09 Virtual Application Server 09 Virtual N/A OnlineSFCAS10 Virtual Application Server 10 Virtual N/A OnlineSFCDC01-RO Virtual RO DC Server Virtual N/A OnlineSFCDC1-08E Virtualized Domain Controller Virtual N/A OnlineSFCDC2-08E Virtualized Domain Controller Virtual N/A OnlineSFCDCORG02 Virtual SCCCD.ORG domain Virtual N/A OnlineSFCFS01 Virtual File Server 01 Virtual N/A OnlineSFCFS02 Virtual File Server 02 Virtual N/A OnlineSFCFS03 Virtual File Server 03 Virtual N/A OnlineSFCIIS01 Virtual IIS Server 01 Virtual N/A OnlineSFCIIS02 Virtual IIS Server 02 Virtual N/A OnlineSFCIIS03 Virtual IIS Server 03 Virtual N/A OnlineSFCLRC001 Virtual Server Virtual N/A OnlineSFCNTWK01 Virtual Network Server 1 Virtual N/A OnlineSFCNTWK02 Virtual Network Server 2 Virtual N/A OnlineSFCNTWK03 Virtual Network Server 3 Virtual N/A OnlineSFCNTWK04 Virtual Network Server 4 Virtual N/A OnlineSFCPS01-08R2 Virtual Print Server 1 Virtual N/A OnlineSFCPS02-08R2 Virtual Print Server 2 Virtual N/A OnlineSFCPS03 Virtual Print Server 3 Virtual N/A OnlineSFCPS04 Virtual Print Server 4 Virtual N/A OnlineSFCPS05 Virtual Print Server 5 Virtual N/A OnlineSFCPS06 Virtual Print Server 6 Virtual N/A OnlineSFCPVS-01 Virtual PVS Server Virtual N/A OnlineSFCSOPHOS01-08R2 Virtual Anti-virus server Virtual N/A OnlineSFCSOPHOS-02 Virtual Anti-virus server Virtual N/A OnlineSFCSQL01 Virtual SQL Server 1 Virtual N/A OnlineSFCSQL01_A Virtual SQL Server 2 Virtual N/A OnlineSFCSQL02 Virtual SQL Server 3 Virtual N/A OnlineSFCSS002 Virtual Student Services Server Virtual N/A OnlineSFCSVCS1-08E Virtualized Services Server Virtual N/A OnlineSFCSVCS2-08E Virtualized Services Server Virtual N/A OnlineSFCSVCS3-08E Virtualized Services Server Virtual N/A OfflineSFCTT01 Virtual Tutor Track Virtual N/A OfflineSFCXENAPP-01 Virtual Xenapp Server Virtual N/A OnlineWS-BROKER Virtual VDI-Broker Server Virtual N/A Online

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Directory Name Function Manufacturer Warranty StatusSCTCHYPERV-01 CTC - Hyper-V Server Dell T610 Yes OnlineSCTCDC01-08E Virtual Domain Controller Virtual N/A OnlineSCTCFS01 Virtual File Server 1 Virtual N/A OnlineSCTCPS01 Virtual Print Server Virtual N/A OnlineSFCHYPERV02 FCC - Hyper-V Server Dell R610 Yes OnlineSFCTSSXD5-02 Virtual XenDesktop Server Virtual N/A OnlineSFCVSPHERE01 FCC - VMware vCenter Dell R610 Yes OnlineSFCESXI01 VMware ESX 4.1 U2 server 01 Dell R910 Yes OnlineSFCESXI02 VMware ESX 4.1 U2 server 02 Dell R910 Yes OnlineSFCESXI03 VMware ESX 4.1 U2 server 03 Dell R910 Yes OnlineSFCESX01 VMware ESX 3.5 server 01 Proliant BL25p No OnlineSFCESX02 VMware ESX 3.5 server 02 Proliant BL25p No OnlineSFCESX03 VMware ESX 3.5 server 03 Proliant BL25p No OnlineSFCESX04 VMware ESX 3.5 server 04 Proliant BL25p No OnlineSFCESX05 VMware ESX 5.0 server 05 Proliant BL25p No OnlineSFCESX06 VMware ESX 5.0 server 06 Proliant BL25p No OnlineSFCMAC01 FCC - Mac OS 10.5 Server Mac Server No OnlineSFCMAC02 FCC - Mac OS 10.5 Server Mac Server Yes OnlineSFCLI001 FCC - Library - Millennium IBM Yes OnlineSFCMNGT01 FCC - MSA Mngt. Server. HP No OnlineSFCALTIRIS01 FCC - Altiris Server Dell No OnlineSFCAS001 FCC - Counseling Server Dell No OnlineSFCILM01 FCC - ILM Server Dell No OnlineSFCLIC01 FCC - License Server Dell No OnlineSFCMS001 FCC - MSE Dell No OnlineSFCSARS01 SARSCALL Server Dell No OnlineSFCSS001 FCC - Student Services Server Dell No OnlineSMERCMS001B Clovis Center - Member Server Dell No OnlineSFCPVS01 FCC - Citrix Provisioning Server 1 Dell Yes OfflineSFCPVS02 FCC - Citrix Provisioning Server 2 Dell Yes OfflineSFCPVS03 FCC - Citrix Provisioning Server 3 Dell Yes OfflineSFCISA01 FCC - ISA Dell No OnlineSFCKBOX1100 FCC - Dell KBOX Appliance Dell Yes Online

Function WarrantyServer Status

Physical Servers Yes OnlineVirtual Servers No Offline

N/A - virtualized

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AUDIO/VISUAL CLASSROOM INVENTORYAs of January 2012

Building NameCount Of Rooms

# of Basic A/V Rooms

# of Smart rooms Remaining

Applied Tech 100 8 0 8 0Applied Tech 200 4 0 4 0Applied Tech 300 7 0 7 0Applied Tech 400 7 0 7 0Applied Tech 500 2 0 2 0Applied Tech 600 1 0 1 0Art/Home Economics 10 0 10 0Business Education 19 19 0 0Forum Hall 2 2 0 0Gym 2 0 0 2Health Sciences 14 1 12 1Language Arts 17 0 17 0Library 8 5 3 0Music/Speech 8 5 1 2OAB 11 0 10 1PE Field House 1 0 0 1Police Academy 3 0 3 0Science 26 21 3 2Social Science 7 0 7 0Student Services 1 1 0 0Theater Arts 3 1 0 2 161 55 95 11 Total Rooms With AV – 150 93% of campus with AV in rooms

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BASIC AUDIO/VISUAL AND SMART CLASSROOM SPECIFICATIONS

Standard Classroom without Smart Panel Control Box (Basic A/V):Definition: A standard classroom is typically defined as a room with a capacity of less than 60 seats.

Projection screen One (1) 8’ x 8’ screen, either manual or electric deployment Data projector installed One (1) projector, 3,000 lumens minimum Two (2) speakers only in the classroom – use the video projector or audio source for audio

amplification Source inputs (projector handles switching) External VGA input External audio input (laptop audio out) LAN connection Auxiliary video input (RCA)

Additional Items: Input devices need to be brought in to the room (i.e.: VCR, DVD player, laptop, audio player).

Standard Classroom with Smart Panel Control Box:Definition: A standard classroom is typically defined as a room with a capacity of less than 60 seats.

Projection screen One (1) 8’ x 8’ screen, either manual or electric deployment Data projector installed One (1) projector, 3,000 lumens minimum DVD/VCR combination unit installed in the panel Document camera or document station (e.g.: ELMO) Two (2) speakers and audio amplifier Smart Panel input controller External VGA input External audio input (laptop audio out) LAN connection Auxiliary video input (RCA)

Additional Items: Input devices need to be brought in to the room (i.e.: laptop, audio player).

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Large Group Instruction (LGI) Classrooms:Definition: An LGI classroom is typically defined as a room with a capacity of greater than 60 seats.

Projection screen Two (2) 10’ x 10’ screens or two (2) 8’ x 8’ screens depending upon layout of the room -

electric deployment Data projector installed Two (2) projectors, 3,000 lumens minimum (# of projectors also determined by room layout) DVD/VCR combination unit Document camera or document station (e.g.: ELMO) Minimum five (5) speakers, (two (2) front and two (2) rear plus one (1) subwoofer) Smart Panel input controller External VGA input External audio input (laptop audio out) LAN connection Auxiliary video Input (RCA) Screen Control Lighting Controls

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COMPUTER HARDWARE STANDARDSAs of April 2012

Standard Lab, Faculty, or Staff Desktop Computer

High-end Lab, Faculty, or Staff Desktop Computer

Machine Type Dell Optiplex, choice of form factor Dell Optiplex, choice of form factorMemory 4 GB 6-8 GBProcessor Intel i5 Intel i7Storage 250 GB hard drive, DVD & CD-R/W drives 300 GB hard drive, DVD & CD-R/W drivesVideo Card Onboard 512 MBNetwork Card NIC NICMonitor 20” flat panel monitor 20” flat panel monitorSound Sound bar Sound barMouse 2-button optical scroll mouse 2-button optical scroll mouseKeyboard Enhanced multimedia keyboard Enhanced multimedia keyboardWarranty 3-year standard Dell warranty 3-year standard Dell warranty

Lab Laptop Computer Non-Lab Laptop Computer for Faculty or Staff, Standalone and Docked

Machine Type Dell Latitude E5400 Series with 14” monitor Dell Latitude E6400 Series with 14” monitorMemory 4 GB 4 GBProcessor Intel i5 Intel i5Storage 200 GB hard drive, DVD & CD-R/W combo

drive200 GB hard drive, DVD & CD-R/W combo drive

Video Card Onboard OnboardNetwork Card NIC NICMonitor N/A If docked, single or dual monitor, 19” - 20”Wireless B/G onboard B/G onboardSound N/A N/AMouse N/A N/AKeyboard N/A N/AWarranty 3-year standard Dell warranty 3-year standard Dell warrantyCart Laptop cart required for each laptop lab Carrying case. Docking station if needed.

Tablet Computer, Mac Platform Tablet Computer, PC PlatformMachine Type Apple iPad Dell Latitude STMemory N/A 2 GBProcessor A5X, dual-core Intel Atom (Z670)Storage 16GB 128 GB hard driveDimensions 9.5"H x 7.31"W x 0.37"D 10.63"H x 7.32"W x 0.59"DDisplay 9.7” LED 10.1” WXGAWeight 1.44 lbs 1.8 lbsConnectivity Wi-Fi (802.11 a/b/g/n) and Bluetooth 4.0 Dell Wireless 1535C (802.11 a/b/g/n 1x1) and

Bluetooth 4.0 LE combo cardVideo HD (1080p), up to 30 frames per second with

audioIntegrated HD (720p) front facing video webcam

Camera 5-megapixel 5-megapixelBattery Life Up to 10 hours Up to 6 hoursWarranty AppleCare+ 3-year standard Dell warrantyCase iPad Smart Cover Carrying case

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TECHNOLOGY REQUEST FORM PROCESS

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WIRELESS ACCESS POLICIES AND PROCEDURES

WLAN Access for District-Owned Equipment

Policy:It shall be the policy of Fresno City College, Reedley College, and District Centers to provide a secure wireless local area network (WLAN) for faculty and staff. WLAN configuration settings will be provided to faculty and staff to enable wireless connectivity for computing devices, especially those transmitting and receiving confidential student data. Campus technicians will assist in the setup and configurations of district-owned devices. (For personal equipment see: WLAN Access for Personal Equipment)

Purpose: The purpose of this policy is to provide a secure wireless network connection for faculty and staff to our WLAN. The goal is to provide ubiquitous wireless network coverage on campus; to provide faculty and staff secure options to connect to the district network resources; to provide a system that protects the campus network and those connected through security policies; and to provide alternative connectivity to support and enhance the faculty and staff’s ability to provide support and services to campus constituents at Fresno City College, Reedley College, and District centers.

Procedure: Faculty or staff will bring computing devices to the Director of Technology’s office (or other designated locations) where they can obtain wireless configurations settings and instructions on connecting to the secure WLAN. The campus technology department will provide technical support in the configuration of district-owned equipment.

To insure network security, faculty and staff receiving and transmitting confidential data will be required to maintain security settings provided by the Director of Technology’s office. These access settings will be different from those established for personally owned devices.

Faculty and staff will be required to use a network logon ID and password provided by the Director of Technology’s office. This account will be enabled and the faculty and staff members will be given their logon ID and password. If the faculty or staff member forgets their logon ID or password, they would contact the Helpdesk to have the password reset.

The campus will set minimum standards for computing devices connecting to the campus WLAN. A determination will be made by the Director of Technology as to the level of system patches and anti-virus definition dates required for WLAN access. Those devices not meeting the standards will be directed through a web browser where they can obtain the necessary patches and virus definitions. In addition, our web portal will make cursory scans to make sure malicious software is not present on computers attaching to the network.

Once the account is activated, proper network authentication is achieved, and patch and anti-virus standards are met, the faculty or staff member will be allowed access to the wireless network.

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WLAN Access for Personal Equipment

Policy:It shall be the policy of Fresno City College, Reedley College, and District Centers to provide wireless network configuration settings and instruction to students, faculty, and staff to enable them to connect personal computing devices to the campus wireless area network. Campus technicians will not be permitted to configure (actually do the work) on non-institution owned equipment due to the liability associated with working on personal equipment and issues related to using public funds on non-district-owned equipment. (For district-owned equipment see: WLAN Access for District-Owned Equipment)

Purpose: The purpose of this policy is to provide a method for permitting students, faculty, and staff connectivity to our wireless local area network (WLAN). The goal is to provide ubiquitous wireless network coverage on campus; to provide students, faculty and staff additional opportunities to connect to the Internet; to provide a system that protects the campus network and those connected through security policies; and to provide alternative learning opportunities, which will enhance the college experience at Fresno City College, Reedley College, and District Centers.

Procedure: Students, faculty, or staff members come to the Director of Technology’s office (or other designated locations) where they can obtain wireless configurations settings and instructions on connecting to the WLAN.

The campus technology department will provide limited technical support in the configuration of non-institutional owned equipment. Support staff will act in an advisory manner.

To insure network security, faculty, staff, or students’ personally owned devices will be required to configure their wireless devices to settings provided by the Director of Technology’s office. These access settings will be different from those established for district-owned devices.

Faculty, staff, and students will be required to use a network logon ID and password provided by the Director of Technology’s office. This account will be enabled and the student, faculty, or staff member will be given their logon ID and password. If the student, faculty, or staff member forgets his or her logon ID or password, they would contact the Helpdesk.

The campus will set minimum standards for computing devices connecting to the campus WLAN. A determination will be made by the Director of Technology as to the level of system patches and anti-virus definition dates required for WLAN access. Those devices not meeting the standards will be directed through a web browser as to where they can obtain the necessary patches and virus definitions. In addition, our web portal will make cursory scans to make sure malicious software is not present on computers attaching to the network.

Once the account is activated, proper network authentication is achieved, and patch and anti-virus standards are met, the student, faculty, or staff member will be allowed access to the wireless network.

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ADA WORKSTATIONS IN COMPUTER LABSAs of April 2012

Division Room Qty Model Accessible DeskAdmissions and Records Web Room 10 Dell GX270 NoApplied Technology AT102 31 Dell 745 NoApplied Technology AT103 31 Dell GX620 NoApplied Technology AT110C 33 Dell GX620 NoApplied Technology AT110D 31 Dell 780 NoApplied Technology AT203N 23 Dell GX620 NoApplied Technology AT203S 32 Dell GX620 NoApplied Technology AT300 31 Dell Precision T1500 NoApplied Technology AT302 31 Dell Precision T3500 NoApplied Technology AT303A 29 Dell GX620 NoApplied Technology AT304 27 Dell 780 NoApplied Technology AT400A 25 Dell XPS YesApplied Technology AT400B 25 Apple iMac YesApplied Technology AT400D 21 PowerMac G5 YesApplied Technology AT401R 11 Apple iMac NoApplied Technology AT501 31 Dell 745 NoApplied Technology AT502 12 HP DC7600 NoBusiness Education BE123 27 Dell Optiplex 980 YesBusiness Education BE127 33 Apple iMac YesBusiness Education BE129 28 Dell Optiplex 980 NoBusiness Education BE131 33 Dell Optiplex 755 YesBusiness Education BE209 33 Dell Optiplex 755 YesBusiness Education BE214 25 Dell Optiplex 790 NoBusiness Education BE215 33 Dell Optiplex 745 NoBusiness Education BE217 37 Dell Optiplex 755 YesBusiness Education BE218 27 Dell Optiplex 760 NoBusiness Education BE219 29 Dell Optiplex 760 YesCareer Technology Center G 25 Dell GX270 NoCareer Technology Center L 27 Dell Optiplex 745 NoCareer Technology Center N 29 Dell Optiplex 780 NoCollege Activities C-A 6 Dell GX620 NoHealth Science G98 11 Dell GX520 YesHealth Science HS130 30 H415 (Proprietary) NoHealth Science HS132 4 Dell Optiplex 755 NoHealth Science HS220 31 Dell Optiplex 780 NoHealth Science HS240 8 Dell GX620 NoLanguage Arts LA121 31 Dell Optiplex 755 YesLanguage Arts LA122 31 Dell Optiplex 755 YesLanguage Arts LA123 26 Dell Optiplex 755 NoLanguage Arts LA207 37 Dell Optiplex 755 Yes

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Division Room Qty Model Accessible DeskLearning Resource Center LI108 37 Dell GX620 NoLearning Resource Center LI118 94 Dell Optiplex 745 Yes (6 desks)Learning Resource Center LI123 16 Dell Optiplex 780 NoLearning Resource Center LI134 EOPS 17 Dell GX620 NoLearning Resource Center LI134B 6 Dell GX620 YesLearning Resource Center LI141 17 Dell GX620 NoLearning Resource Center LI142 31 Dell GX280 YesLearning Resource Center LI146 37 Dell GX280 NoLearning Resource Center LI147 7 Dell Optiplex 745 NoLearning Resource Center LI148 33 Dell Optiplex 780 YesLearning Resource Center LI200 7 Dell Optiplex 760 NoMath Science and Engineering S20 43 Dell Precision T1500 NoMusic Speech MS102 12 Apple Mac Pro & iMac NoMusic Speech MS223 11 Apple iMac NoSocial Science SO212 25 Dell Optiplex 755 NoStudent Center SC211 (Rampage) 11 Dell Optiplex 745 No Total 1439

Accessible Desks Yes 17 No 39 56 30% Completed

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ACCESSIBLE COMPUTER WORKSTATION EQUIPMENT

HARDWARE

2.0 GHZ dual core 2 GB RAM 40 GB hard drive 19” LCD display Trackball Large print keyboard Headset microphone Stereo speakers

FURNITURE

Adjustable desk 24” – 32” in height Articulating monitor arm

SOFTWARE

SuperNova Access Suite (screen reader and magnifier) Dragon Naturally Speaking (speech control)

SOURCES

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REPLACEMENT CYCLE DOCUMENT

During the spring of 2005, a plan was proposed and accepted that would systematically replace computers on the campus that did not meet the agreed upon minimum configuration or exceeded more than four years in age. The recommendation was made to follow as closely as possible the TCO recommendations of the State Chancellors Office (three-year replacement cycle). Although the State Chancellors recommendations are for a three-year replacement cycle, Fresno City College considers various factors including, but not limited to, student access needs, curriculum needs, budget, software application demands, level of user usage, and overall computer usage per hour when determining replacement.

Funding for the plan is carried out primarily through decision packages (funded through lottery monies) and agreed upon by the Vice President of Instruction, the Vice President of Student Services, the Vice President Administrative Services, and the College President. The decision package process involves consultation with each of the division deans of instruction, Student Services, and the Director of Technology. The Technology Request Form is submitted to the Director of Technology for review with standards and for quote development prior to decision package submission.

Prioritization for replacement typically follows the guidelines below but can deviate with consent of the supervising manager:

1. Instructional computer labs that do not meet the minimum standard 2. Non-instructional computer labs3. Faculty, staff, or administrator computers

Prioritization within each category is done in consultation with the division dean and the Director of Technology.

The replacement cycle has been suspended temporarily due to budget constraints. The spreadsheet containing the replacement cycle inventory is not included in this report but is available upon request from the Technology Support Services office.

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ACRONYM GLOSSARY

AP Access PointCDC Child Development CenterCTC Career Technology CenterDSP&S Disabled Student Programs & ServicesEOPS Extended Opportunity Programs and ServicesERC Employment Resource CenterFCC Fresno City CollegeFTES Full Time Equivalent StudentIDEA Interdisciplinary Electronic ArtsIOS Internetwork Operating SystemIPTV Internet Protocol TelevisioniSCSI Internet Small Computer System InterfaceLAN Local Area NetworkLMS Learning Management SystemMCRT Micro Computer Resource TechnicianMCS Micro Computer SpecialistMFD Multi-Function DeviceMIMO Multiple Input, Multiple OutputMSA Modular Smart ArrayNAC Network Access ControlOAB Old Administration BuildingPoE Power over EthernetQoS Quality of ServiceSAN Storage Area NetworkSARS Student and Resource Scheduling SoftwareSCCCD State Center Community College DistrictSPC Strategic Planning CouncilTAC Technology Advisory CommitteeTCC Technology Coordination CommitteeTCO Total Cost of OwnershipTRF Technology Request FormTSS Technology Support ServicesUPS Uninterrupted Power SupplyVDI Virtual Desktop InfrastructureVoIP Voice over Internet ProtocolVSS Volume Shadow Copy ServiceWLAN Wireless Local Area Network

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2015-2019 Campus Technology Plan Goals · Web viewThe Fresno City College (FCC) 2015-2019 Campus Technology Plan identifies major information systems and technology goals. This technology

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