2015/2016 LEARNING AND DEVELOPMENT COURSES 2015/2016 | LEARNING AND DEVELOPMENT COURSES 1 2015 - 2016
2015/2016 LEARNING AND DEVELOPMENT COURSES
2015/2016 | LEARNING AND DEVELOPMENT COURSES 1
2015 - 2016
2015/2016 LEARNING AND DEVELOPMENT COURSES
2015/2016 | LEARNING AND DEVELOPMENT COURSES 2
TABLE OF CONTENTS
Foreword…………………………………………………………………... 3
Learning & Development programmes 2015/2016……………………… 4 – 9
Appendix II – Core Competencies……………………………………….. 10
Appendix III – Course Summary and Objectives………………………. 11 - 17
Appendix IV – Online Enrollment………………………………………. 18
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FOREWORD
The UWI Learning and Development courses outlined on pages 10 – 15, are designed with
the aim of achieving the overall strategic goals of the University, as stated in the 2012/2017
Strategic Plan. The Human Resources Division’s mission is to recruit, retain and develop
a cadre of highly motivated employees, whose competencies fit the requirements of the
job and who can effectively contribute to the accomplishment of the strategic objectives
of the UWI.
UWI has identified five (5) core competencies. These are:
Client Focus
Continuous learning
Interactive Communication
Using Information Technology
Work Ethics and Values
The Human Resource Division objective is to ensure that all employees are equipped with
the aforementioned competencies to effectively perform their role. To assist us and by
extension yourself; in determining gaps in skills and knowledge we ask employees to
complete the Annual Personal Development Plan (refer to appendix 1) before
participating in workshops. This plan will assist the employees in identifying those areas
in which further development is needed.
Employees will also find the summary and objectives (refer to appendix III) for each
course being offered.
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AUGUST 2015 TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Firearm training
16th & 30th C.R.E.S. Company Security personnel
Completed
Forensic basic training 26th to 29th C.R.E.S. Company Security personnel
Completed
SEPTEMBER 2015
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Crime Scene
1st to 6th C.R.E.S. Company Security personnel
Completed
Customer Service OCTOBER 2015
29th & 30th
Dr. Deirdre Charles
Selected staff
Completed
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS Future Leaders - Creativity & Innovation
6th & 12th Mr. Derrick Lewis Future Leaders
participants Completed
Future Leaders – Introduction to Coaching 8th & 15th Ms. Cheryl Carter/Mrs.
Shian Ottley-Reid Future Leaders
participants Completed
Talent Development-Self Awareness
26th & 30th
Dr. Dianne Douglas
Talent Dev. Participants
Completed
NOVEMBER 2015 TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Spanish for business professionals
2nd, 3rd, 4th, 5th 9th, 10th,11th, 12th, 16th, 17th, 18th, 19th, 23rd, 24th,
25th, 26th,
Centre for Language Learning
Admissions – CSR Team members
Talent Development – Strategic Thinking
9th & 11th Dr. Allister Hinds Talent Dev. participants
Completed
Future Leaders – Presenting & Communicating
12th & 17th Dr. Brian Cockburn Future Leaders participants
Completed
Future Leaders – Customer Service 12th & 17th Dr. Deirdre Charles Future Leaders participants
Completed
Talent Development – Presenting & Communicating
24th, 25th, 26th, & 30th Dr. Brian Cockburn Talent Dev.
Participants Completed
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DECEMBER 2015
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Spanish for business professionals 1st, 2nd, 3rd, 7th, 8th, 9th, 10th, 14th, 15th,
16th, 17th
Centre for Language Learning
Admissions CSR teams members
For Men only 7th Dr. Kenneth Niles/Dr Neil Singh
Men only Completed
Talent Development –Presenting & Communicating
4th & 10th Dr. Brian Cockburn Talent Dev. participants
TRAINCOURSE DATE FACILITATOR(S) AUDIENCE STATUS JANUARY 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Spanish for business professionals
4th, 5th, 6th, 7th, 11th, 12th, 13th, 14th
18th, 19th, 20th, 21st, 25th, 26th,
27th & 28th
Centre for Language Learning
Admissions –CSR team members
Talent Development- Communication Skills 6th, 8th Dr. Brian Cockburn Talent Dev.
participants
Future Leaders – Communication Skills
12th Dr. Brian Cockburn Future Leader Participants
Business Writing 12th & 13th Mr. Tyron Ali All staff
Talent Development – Art of Leadership 13th & 15th Dr. Deidre Charles Talent Dev.
participants
First Aid & CPR 18th Training & Logistics Selected staff
Records Management
19th Ms. Jo-Ann Georges All staff
Interview tips for Heads of Department
20th To be announced Heads, Deans
Time Management 21st To be announced All staff
Customer Service 25th Dr. Deirdre Charles All staff
Events Management 26th & 27th Ms. Sandra Basheer All staff
Safety Awareness 29th To be announced All staff
Talent Development – Career Management
26th & 28th Ms. Cheryl Carter Talent Dev. Participants
Future Leaders - Negotiating To be announced Mr. Dave Sahadeo Future Leader Participants
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FEBRUARY 2016 TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Spanish for business professionals 5th Centre for Language Learning
Admissions –CSR team members
Talent Development - Career Management
2nd, 4th, 16th, 18th, 23rd, 25th
Ms. Cheryl Carter Talent Dev. participants
Project Management Essentials 3rd, 4th To be announced All staff
Office Etiquette 15th &16th Ms. Greer Thomas All staff
How to become a more effective secretary – Module 1 Business Writing
16th Mr. Tyron Ali Selected staff
Crisis Management & Contingency Planning
17th OSHE Unit Selected staff
Talent Development – Conflict Resolution
18th & 19th Mr. Dave Sahadeo Talent Dev. participants
How to become a more effective secretary – Module 11 Records Management
22nd Ms. Jo-Ann Georges Selected staff
Negotiating & Dispute Resolutions 23rd & 24th Mr. Dave Sahadeo All staff
Creating your professional image 25th & 26th To be announced All staff
Business & Professional Ethics 29th To be announced All staff MARCH 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Tips for Effective Resume Writing 1st To be announced All staff
How to become a more Effective secretary – Module 111 Office Etiquette
2nd To be announced Selected staff
Talent Development – Career Management 3rd, 4th, 8th, 10th Ms. Cheryl Carter
Talent Dev. Participants
Minute Writing 7th Mr. Tyrone Ali All staff
Stress Management
9th To be announced All staff
Banner Finance
11th & 14th Mr. Jevon Knight Selected staff
Heads of Department/Deputy Deans training
17th, 18th, 21st, & 23rd
To be announced Selected staff
Public Speaking & Presentation 15th & 16th Dr. Brian Cockburn All staff
Supervisory Management – Module 1 Managing Strategy & Change
18th Dr. Deirdre Charles Supervisory Mgmt
participants
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MARCH 2016 cont’d
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Supervisory Management – Module 11 Introduction to Performance Management
22nd Dr. Deirdre Charles Supervisory Mgmt
participants
Supervisory Management – Module 111 Managing Self
29th To be announced Supervisory Mgmt
participants
APRIL 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Laboratory Management 4th, 5th, 11th, 12th, 14th & 15th 19th,
& 20th To be announced Selected staff
Understanding the OSH Act 6th OHSE Unit All staff
Business Writing 7th & 8th Mr. Tyrone Ali All staff
Social Media friend or foe
11th Mr. Derrick Lewis All staff
Supervisory Management – Module 1V Leadership
14th To be announced Supervisory Mgmt
participants
Supervisory Management – Module V Solution Oriented IT in the 21st Century
15th Mr. Derrick Lewis Supervisory Mgmt
participants
Minute Writing 18th & 19th Mr. Tyrone Ali All staff
Dinning Etiquette for business professionals
20th To be announced All staff
Events Management 21st 22nd Ms. Sandra Basheer
Supervisory Management- Module VI Employee Engagement 25th Mr. Stephen Sheppard
Supervisory Mgmt
participants
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MAY 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
First Aid & CPR 4th Training & Logistics Selected staff
Tips for effective Resume Writing 5th Ms. Cheryl Carter All staff
Stress Management 10th To be announced All staff
Creating your professional image 11th To be announced All staff
How to create and sustain effective teams 13th To be announced All staff
How to effectively prepare for an Interview 17th To be announced All staff
Time Management 19th To be announced All staff
Customer Service 23rd To be announced All staff
Business & Professional Ethics 24th To be announced All staff
JUNE 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Office Etiquette 2nd Ms. Greer Thomas All staff
Job Evaluation 7th Mr. Hollick Rajkumar Selected staff
Records Management 8th Ms. Jo-Ann Georges All staff
Project Management Essentials 10th & 13th To be announced All staff
Microsoft Word 2013 14th, 15th, 16th & 17th
UWI Microsoft IT Academy All staff
Microsoft Excel 2013 20th, 21st, 22nd & 23rd
UWI Microsoft IT Academy All staff
Safety Awareness 27th OHSE Unit All staff
Banner Finance 28th & 29th Mr. Jevon Knights Selected staff
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JULY 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Crisis & Contingency Management 6th OSHE Unit All staff
How to effectively prepare for an interview 7th To be announced All staff
First Aid & CPR 12th Training & Logistics Selected staff
Dining Etiquette for business professionals 14th To be announced All staff
Stress management 19th To be announced All staff
Crating your professional image 21st To be announced All staff
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APPENDIX II
THE UNIVERSITY OF THE WEST INDIES CORE COMPETENCIES
• Client Focus – Providing service excellence to internal and/or external clients.
• Continuous Learning – Identifying and addressing learning and developmental
needs to enhance own performance.
• Interactive Communication – Listening to others and communicating articulately,
fostering open communication (Persons with hearing impairments may lip read or
use sign language).
• Using Information Technology – Using software and information technology to
accomplish one’s work.
• Work Ethics and Values – Demonstrating and supporting the Organization’s ethics
and values.
Competency – the behavioural characteristics of an individual which is casually related
to effective/superior job performance. (Boyatzis 1982).
Competence – the ability to perform activities within an occupation to a prescribed
standard. (Fletcher 1991).
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APPENDIX III
COURSE SUMMARY AND OBJECTIVES
First Aid and CPR
This course provides comprehensive First Aid and CPR techniques for those who desire
knowledge of responding to emergencies in the home or workplace. A variety of topics are
covered from the basic First Aid such as cardiovascular and breathing emergencies and
prevention of diseases transmission, to more severe/sudden medical conditions and injuries to the
head and spine.
The main objective of this First Aid and CPR Training is to provide a safe working
environment and having competent employees. It is the UWI initiative to provide a system that is
both proactive and reactive for managing OSHE issues. By partaking in this training, trained
employees will be kept on a list, so that they can be called upon to assist in emergency situations.
Certificate in Management and Higher Education – Deans, Deputy Deans and Heads of
Department Training.
This course will offer four (4) modules covering the following topics:
Management and Strategic Leadership (Management Consultant and Office of Planning
and Development.
Academic Leadership (Centre for Excellence in Teaching and Learning).
University policies, procedures and communication (Office of the Campus Registrar).
Managing employees and student performance (Human Resources, Centre for Excellence
in Teaching and Learning, the Bursary and the Student Advisory Services).
Participants should be able to:
Create a facilitating work environment for staff of a department/unit.
Develop and implement a strategic plan for a department/unit.
Roll out the operational plan of department, consistent with the institution’s
strategic plan.
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Identify and assess KPI’s for the success of the department/unit.
Identify the resources and services necessary for effective management of a department.
Ensure that the best available Human Resources is attracted and retained within the
respective department/unit.
Devise biennial projections and budgets consistent with the departmental operational
plan.
Guide and mentor staff and students within the department.
Ensure more strategic use of Study and Travel Grant.
Customer Service
The objective of this workshop is to assist participants in providing service excellence to internal
and external customers. The focus will include:
Responding to client’s need in a timely, professional, helpful and courteous manner,
regardless of the client’s attitude.
Enabling participants to become more aware of the need to provide superior service
consistently.
Examining the concept of service through the eyes of the customer.
Events Management
Events Management is predominantly about creating an experience. Bearing in mind that first
impressions last, it is important when embarking on any event - regardless of its scale - to take
the correct approach and use the right techniques to ensure that the event is successful. This
programme will look at the power of events to build your organization and promote its aims.
Participants will explore the planning process, going step by step through the different elements,
creating an effective timeline along the way. They will look at how to get people to attend the
event and how to manage the delegate process. Additionally, participants will also learn how to
evaluate their event, so that each time they would be able to build on their success.
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Stress Management
This workshop is designed to assist employees in maintaining effectiveness in the face of stress.
Participants will learn the effects and the characteristics of stress and better understand why
stress is considered the invisible disease. Participants will be able to increase their awareness of
the mind’s role in the stress cycle, how perception, paradigms and self talk contribute to stress
and how habitual thinking can be re-directed. They would also learn how to keep issues and
situation in perspective and react appropriately.
At the end of this workshop participants will be able to:
• Identify the different types of Stress
• Stress Warning Signs
• Coping Strategies and Relaxation Techniques
Business Writing
In today’s business world, most people write emails or letters on a daily basis; as well as
occasional reports, summaries, minutes or other business correspondence. This programme will
enable participants to create documents that say what you mean and achieve the results that you
want. It covers all the basics of how to improve your writing skills, but also how to achieve the
right results from your written correspondence.
Upon completion, participants should know how to:
• Structure business documents effectively
• Avoid common grammatical errors
• Get your message across convincingly
Time Management
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This workshop offers attendees an array of practical tools which would assist in the execution of
tasks in today’s chaotic and constantly changing environment. The workshop is geared towards
ensuring that participants return to their daily routines with the ability to perform their duties
with efficiency and effectiveness.
Business & Professional Ethics
The purpose of this programme is to enhance your capacity to “think, act and lead” ethically.
Having an ethical perspective means that you have the capacity to maintain ethical attitude and
behaviour in your personal and professional life. It introduces participants to the relevance and
importance of ethics and social responsibility in business. Important learning objectives are to
increase participants’ awareness and understanding of ethical issues in business and to provide
students with useful conceptual tools, to guide analysis and decisions.
Business & Professional Ethics cont’d
Participants will be guided in:
Ethics versus the Law
Moral Theory, Reasoning and Development
Ethical Decision-Making
Project Management essentials
This programme is aimed at raising awareness and provides skills relating to project
management. It provides the basics by introducing essential project management concepts and
methods. Participants will learn how to identify project components, organize them effectively
and control the project from the earliest steps, developing their project charter through the final
steps of a project – documenting the lessons learned.
At the session’s conclusion, participants should be able to:
Clearly define project objectives
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Develop a manageable project schedule
Use tools and techniques to manage a project during execution
Minute Writing
This course is for individuals with responsibility for recording minutes/acting as Secretary or for
those who will be taking on these responsibilities. It will enable participants to understand their
role as a minute taker and the best techniques for producing minutes that include all the essential
information.
Minute Writing cont’d
At the session’s conclusion, participants should be able to:
Develop key minute-taking skills, including listening skills, critical thinking and
organization
Write minutes that are suitable for formal meetings, semi-formal meetings and action
minutes
Prepare a minute book
Career Management
This programme is designed to assess participants’ career direction, redefine professional and
personal goals and plan steps to enhance their career. Participants will be able to reflect on their
ambitions, interest, qualifications and abilities. It will enable them to develop their career
management skills, to have an appreciation of the labour market and the education system and
relate this to what they know about themselves.
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Supervisory Management
This programme aims to provide a practical framework for learning and applying vital skills and
techniques in supervision. This course will be highly interactive and engage participants in a
series of learning experiences through the use of case studies, workshops, video presentations
and small/large group discussions.
Expected Outcomes at the end of the seven (7) days:
Participants will:
Understand the changing roles of supervisors in the work place
Develop a range of competencies required to achieve organizational goals and targets,
against a backdrop of their corporate mission.
Banner Finance
Banner Finance is the Expenditure System of the University. It is used by all departments to
track, maintain and process all financial data. It is commonly used in the preparation and
payment of Purchase Orders. Those who are interested in participating in this training must be
recommended by their Head of Department.
Creating and sustaining effective teams
The workshop is designed to encourage participants to work collaboratively with others, to
achieve departmental objectives and by extension the University’s mission. This programme will
increase self-awareness by identifying and understanding personality styles, increase group
awareness by exploring how these personality styles impact the work environment, encourage
personal growth and development and build group morale and create group synergy.
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Microsoft Office 2013
Whether you are an established professional or new to the field, Microsoft Office 2013 training
will equip participants with the expertise that they need to build their skills from beginning to
advanced topics. This interactive programme is organized with practical exercises that build
skills quickly and effectively.
It will include:
Microsoft Word 2013
Microsoft Excel 2013
Social Media Friend or foe
Social media has often been viewed as a “double- edge sword” as it offers both risk and reward.
The purpose of this course is to apprise participants of the importance and varied uses of this
communication medium, within the context of the global business environment. At the end of
this session participants will have a better understanding of its uses and limitations.
Public Speaking & Presentation
Effective communication is key to the survival in a competitive business environment. This
course is geared to expose participants to the various elements of Public speaking and the
techniques used to effectively deliver and present one’s message.
At the end of this workshop participants would be able to:
Develop critical thinking skills.
Fine-tune verbal and nonverbal skills.
Overcome the fear of public speaking.
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APPENDIX IV
ONLINE ENROLLMENT
Please note that Online Enrollment is now available by clicking the following PeopleSoft
Training Enrollment and following the navigation:
From the PeopleSoft Main Menu:
Self Service >> Learning and Development >> Request Training Enrollment