2015-16 ANNUAL REPORT ANNUAL REPORT. ... between Mario Capecchi and Wasatch Drive. McCarthey Family Track and Field ... Julian Gomez Manager, Marketing, ...

2015-16 ANNUAL REPORT

Campus Recreation Services is committed to the development of the complete individual through active engagement, educational enrichment and the discovery of lifelong happiness.

Quality Service. Campus Recreation Services is committed to providing quality programs, facilities, and services.

Student Focused. Campus Recreation Services is dedicated to meeting the needs of students.

Staff + Administrative Excellence. Provide exceptional delivery of services and resources that result in a remarkable experience for our guests.

Safe environment. Provide a safe, accommodating, and secure environment for the University community.

Increased visibility. Be creative in meeting the needs of participants, building a positive image, and increase university community awareness.

Diversity. Meet the needs of the University’s diverse campus community.

George S. Eccles Student Life CenterThis facility is nearly 185,000 square feet and offers a large and varied collection of spaces for recreational pursuits , including sport courts, pools, climbing, lifting, cardiovascular, combatives, ancillary services, Outdoor Adventures, and all CRS program and services.

Disc Golf CourseNine-hole course located on remaining land of the former golf course, between Mario Capecchi and Wasatch Drive.

McCarthey Family Track and FieldA 400 meter track with synthetic turf infield located on the Northeast side of campus. Shared use with Athletics.

University Federal Credit Union PlayfieldA new field that opened in August, 2015. A synthetic turf field located on the roof of the new Business Loop parking structure.

Outdoor AdventuresProvides equipment rental for outdoor activities, Cooperative Adventure Trips, resource center, and special events and programs.

Crimson CrewHire, train, evaluate and recognize student staff in a program designed with the intentional intent of professional development.

Intramural SportsProvides students, staff, and faculty the opportunity to compete on teams or as individuals.

Fitness ProgramNon-credit classes, fitness and instructional based. Personal Training provides individual exercise direction with a certified personal trainer.

Sport ClubsProvides students the opportunity to compete on teams against other university sport clubs.

Team TotsIn cooperation with Child Care, free child service was offered two evenings per week for students.

FACILITIES AND PROGRAMS

FULL TIME STAFFEvelina Day Business ManagerGlenn Despain Maintenance SpecialistCairistiona Flatley Manager, Fitness ProgramJulian Gomez Manager, Marketing, Special Events, ITTodd Lindsey Maintenance AssistantJeanne Huelskamp Manager, Gear Central and The CoreCheri Jenkins Associate Director, OperationsRob Jones Co-Manager Outdoor AdventuresTBA Manager, Scheduling and ServicesMatt McCarthy Manager, Intramural Sports and Sport ClubsSusan Miller Manager, Membership ServicesCase Turner Co-Manager, Outdoor AdventuresMark Weiss Manager, AquaticsBrian Wilkinson Associate Director, Services Mary Bohlig Director

MISSION STATEMENT AND GOALS

PROGRAM HIGHLIGHTS/KEY ACTIVITIES/GOALS

PROGRAM/ACTION KPI ASSOCIATED GOALS

CRIMSON CREW• This Crimson Crew (CC) organizes student staff

into a structured model, which acknowledges our financial investment, recognizes their contributions, and provides a high impact learning experience.

• Systematic hiring process which includes: 1) Attend recruitment session; 2) Submit a resume and cover letter; 3) Interview with the Crimson Council; 4) Interview with FT manager; 5) Attend a CC training workshop.

• The Crimson Counsel includes student staff reps from all program areas, who review and interview during the hiring process, plan CC events, and provide feedback on operations, successes, and challenges.

• 244 students attended 56 recruitment sessions and 263 attended 19 training sessions

• 429 students attended 13 events and workshops . Activities ranged from Money Management to a pumpkin carving contest

• Over 237 students were employed with CRS throughout the year.

• Hosted the 2nd annual Crimson Crew Spring Celebration , a formal catered event to recognize student staff achievements and announce scholarship recipients.

The following KPI’s apply to all listed below• Crimson Crew and Administrative

Operations

• The new level of visibility for OA resulted inrecords set for both rentals (33% increase)and income (22% increase). Student rentalincrease was 55%.

• Participation in The Summit was over 13,000,with 16 classes/clinics and four competitionshosted.

• We continue to draw the largest audiences inthe world for the Banff Film Festival andRadical Reels.

• 720 students participated in 44 CooperativeAdventure Trips and training, traveling 30,000miles and spending over 2200 hours in thefield.

• Implemented a bar code system for inventorymanagement.

OUTDOOR ADVENTURES andTHE SUMMIT

INTRAMURAL SPORTS• Intramural Sports, Marketing,

Administrative Operations

• Intramural Sports, Marketing

• Intramural Sports, Marketing

• A total of 39 team and individual sports were offered, 975 games were played with 619 teams competing throughout the year.

• New sports offered include Hot Shot, Kan Jam and Free Throw Contest.

• 3331 unique participants, a 15% increase.

• Outdoor Adventures, Marketing, Administrative Operations

• Outdoor Adventures, Marketing, Administrative Operations

• Outdoor Adventures, Marketing

• Outdoor Adventures, Administrative Operations

• Outdoor Adventures, Administrative Operations

• Quality Service, Knowledgeable Staff




• Student Focused, Knowledgeable Staff



• Quality Service, Visibility, Student Focused


• Quality Service, Visibility, Diversity, Student Focused

• Student Focused, Safe Environment, Knowledgeable Staff, Diversity

• Quality Service

• Quality Service, Diversity, Student Focused, Safe Environment, Knowledgeable Staff

• Quality Service, Diversity, Student Focused

• Student Focused, Visibility, Diversity, Quality Service

• ESLC Management, Outdoor Space mgmt., Administrative Operations

• ESLC Management, Administrative Operations

• ESLC Management, Administrative Operations

• Outdoor Space Management., Administrative Operations



• Campus Recreation is responsible for themanagement and operations of over 664,000square feet of recreation space for theUniversity. These facilities include the EcclesStudent Life Center (ESLC), McCarthey FamilyTrack and Field (MFTF), University FederalCredit Union Playfield (UFCUP), and the DiscGolf Course (DGC).

• The ESLC is a 185,00 square foot facility thatincludes a track, 3 pools, 2 gymnasiums,fitness center, group fitness studios, climbingand bouldering, personal training + massagestudios, combative room, racquetball courts,locker rooms, social spaces, University FederalCredit Union, Freshens, Athletic Training andthe Center for Student Wellness.

• Aside from daily administrative andmaintenance responsibilities, examples ofoperational actions in the ESLC this yearinclude: installation of additional securitycameras, teaching panel in The Summit, andadditional thermostats on the 4th floor tobetter regulate temperatures; test LED lightingin the pool; window treatments; multiplerepairs to broken window and VAV valves;floor refinishing in High Courts and pool;reorganization of The Core equipment layout.,expanded number of day use lockers.

• The MFTF is a shared use facility with Athleticsand has a 200 meter track and synthetic turfinfield. The track is available to the campusand general public during non-Athletic times.It is also home for Intramural Sports, SportClubs, and Special Events.

• The UFCUP is a new synthetic turf field thatwas completed in August, 2015. It is locatedon the top level of the Business Loop parkingstructure and is used for both Intramural andSport Clubs.

• The DGC is a 9 hole course is open for bothcampus and the general community.

FACILITY ADMINISTRATION

• Quality Service, Visibility, Safe Environment, Student Focused, Knowledgeable Staff






• Aquatics, ESLC Management, Administrative Operations

• Aquatics, Administrative Operations

• Aquatics, Administrative Operations, Marketing

• Aquatics, Administrative Operations, Crimson Crew

• The natatorium, Crimson Lagoon, provides thecampus community with pools exclusively forself-directed recreation. The result is adramatic increase in use, with nearly 81,000participations last year.

• Mark Weiss, Aquatics Manager, is a CertifiedPool Operator Instructor (CPOI) certification,which allows CRS to manage all operationsincluding chemicals, health code compliance,plumbing, etc. This not only creates aseamless experience for our guests, but savesvaluable financial resources.

• Hosted the first annual Dive-In Movie and BBQ,with 850 students in attendance.

• A graduate assistant has been hired for nextyear, which will allow us to expand ourprograms and special events.

AQUATICS

• Quality Service, Safe Environment, Knowledgeable Staff

• Quality Service, Safe Environment, Knowledgeable Staff

• Student Focused, Diversity, Visibility

• Student Focused, Quality Service, Student Focused

SPORT CLUBS• Twenty-five teams were active this year,

with a total of 573 students participating, a 47% increase from previous year.

• New clubs added this year include Bowling, Climbing, Kendo, and Tennis.

• Students spent 3970 hours practicing and participations increased 20%.

• Nine teams, 156 athletes, participated in their respective national championships.

• Nineteen athletes were named to their respective All American teams.

• Sport Club athletes generated $9,007,720 in tuition dollars.

• Hosted the first annual Sport Club Banquet this spring, with 130 athletes in attendance. Awards were given for Team of the Year, Female and Male Athlete of the Year, Academic Athlete of the Year, and Rookie of the Year.

• 110 individual SC Athletes used the Athletic Training room , totaling 718 visits

MEN’S HOCKEY• Pac-8 Conference champions.• Wasatch Cup champions.• Team placed 10th in the nation.• Six players were named to the all-

conference team.• Nine players were named to the

Academic All-America teamWOMEN’S LACROSSE• Finished 2nd in the nation at the

Women’s College Lacrosse National Championship Tournament.

• Conference Champions. • Sasha McKee was named Division II Goalie

of the Year.• Seven players were selected to the All-

American team.MARKSMANSHIP• Three members competed in the Air

Pistol National Championship.WOMEN’S WATERPOLO• Hosted and won the Rocky Mountain

Conference Championship.• Placed 12th at the national tournament.POWERLIFTING• Anthony Campo set two national records

and two world records in his age and weight class.

SWIM TEAM• Twelve athletes competed in the national

championships.WOMEN’S WATERPOLO• Hosted and won the Rocky Mountain

Conference Championship.• Placed 9th in the national championships.CLIMBING• In first year, club won the Regional

Championship and placed 3rd in the nation.

• Will be sending 3-4 athletes to the World Championship in China.

MEN’S RUGBY• 7s placed third in the Pac 12 and 10th in

National Sevens Tournament.• 15s were the D1A West Champions and

finished 11th in the National Tournament.• Three players were named to the All-

American team.

For following KPI’s are the same for all area highlights listed below:• Sport Clubs and Administrative

Operations

The following goals are the same for all are highlights listed below:• Student Focused, Diversity, Safe

Environment, Increased Visibility

• The ELSC won three separate awards this pastyear. These include:

NIRSAOutstanding Sports Facility Award

Associated General Contractors of UtahBuilding/Industrial Division Project of the Year

Utah Construction and DesignMost Outstanding Higher Education (large)

• Mediation completed for the MFTF turf fieldfailure. The entire infield will be replaced duringthe summer of 2016.

• Continued our role with Well U Program.Participation with CRS is rewarded withdiscounted insurance costs.

• Due to our low student staff salaries, retentionwas an on-going issue. As a result, we made twoadjustments:• Creation of Rapid Assessment, conducted

twice daily by FT staff. The goal is provideimmediate feedback on outstandingperformance and challenges

• Increase in the pay scale so that we can bothcompete and retain quality staff

• CRS employed 237 students, who worked over63,000 hours and earned $658,675 in CrimsonCrew salaries , an increase of 15%.

• Secured a $10,000 donation from Precor for ourCC Scholarship program.

• Distributed $29,500 in scholarships to our CC stafffor the 2016-17 academic year.

• Completed the one-year interior and exteriorwarranty inspections.

• The University Federal Credit Union Playfield(UFCUP) was completed this fall. Unfortunately, itwas both late and substantially over budget.

• We achieved remarkable success in self-generated income, which is crucial for thefinancially solvency of the department.• Total income (not including fees) was

$1,862,300 (24% increase). F/S membershipsgenerated $636,250 (37.4% increase), allmemberships produced $895,300 (37.2%increase), and non-membership income(programs, facility + equipment rentals, etc.)generated $967.060 (13.9% increase)

• Sponsored four graduate assistants, includingcollaboration with the University Wellness toemploy a graduate student who implemented anutrition counseling program for our department,offering both workshops and individual sessions.

• Reintroduction of Alumni and Research ParkMembership sales.

• The ESLC was featured in both the November andApril additions of Athletic Business magazine.

• Hosted the National Intramural Recreation SportsState Meeting on October 23.

• Redesign and reimplementation of the CCLearning Outcomes survey.

• Hosted regional tournaments for both Women’sand Men’s Lacrosse.

• Launched on-line purchase for extension passes.• Agreed to host the 2017 Pac 12 Directors Meeting.• Agreed to host the 2017 NIRSA Regional

Conference.• Proposed the construction of sport courts in the

north side of the new Lassonde Studios. These would be available for both programs and self-directed recreation and are part of the long range plan.

ADMINISTRATION

• Administrative Operations, ESLC management

• Administrative Operations, Outdoor space mgmt.

• Administrative Operations

• Administrative Operations, Crimson Crew




• ESLC management, Administrative Operations

• Outdoor Space Management, Administrative Operations

• Administrative Operations, all KPIs are affected/benefit

• Administrative Operations, all KPIs are affected/benefit

• Fitness Program, Marketing, Administrative Operations


• Administrative Operations, ESLC Management


• Crimson Crew, Administrative Operations

• Sport Clubs, Administrative Operations

• Administrative Operations, ESLC mgmt.• Administrative Operations• Administrative Operations

• Administrative Operations, Outdoor Space Management, Intramural Sports

• Quality Service, Student Focused, Visibility

• Safe Environment, Quality Service

• Visibility, Diversity

• Knowledgeable Staff, StudentFocused

• Student Focused, Quality Service, Knowledgeable Staff


• Student Focused, Quality Service, Knowledgeable Staff

• Quality Service, Safe Environment


• All goals benefit

• All goals benefit

• Student Focused, Quality Service, Knowledgeable Staff, Diversity

• Visibility, Diversity

• Visibility, Quality Service

• Visibility, Knowledgeable Staff

• Knowledgeable Staff

• Visibility, Student Focused, Safe Environment

• Quality Service, Student Focused• Visibility, Knowledgeable Staff• Visibility, Knowledgeable Staff

• Quality Service, Student Focused, Diversity,

• Marketing, ESLC Management, Administrative Operations

• Marketing, Administrative Operations

• Marketing

• Marketing, Administrative Operations

• Marketing,

• Marketing, Crimson Crew

• Hosted and collaborated in numerous special events, including Dive-In movies, Swoop Camps, Wellness Fair, Geek Week, Red, White and U Day. Collaborative partners include ASUU, HRE, Center for Student Wellness and Orientation.

• Mailed 4833 CRS welcome packets to new UU employees.

• Placed 4th in the week long Pac 12 Fitness Challenge with 107,255 minutes.

• Provided 155 hours of free child care for our student participants.

• Electronic media:• 646,455 web site page views, an

increase of 9%; 120,117 individual users, an increase of 12%

• 397 Twitter Followers• 1776 Facebook Likes from 45

different countries. • 11,515 views of our YouTube and

Vimeo videos• Sponsored five academic internships

MARKETING AND OUTREACH

• Quality Service, Visibility, Student Focused, Diversity

• Quality Service, Diversity, Visibility

• Visibility, Student Focused

• Student Focused, Quality Service, Diversity

• Visibility, Student Focused, Quality Service

• Student Focused, Quality Service

• Fitness Program, Marketing• Fitness Program, Marketing• Fitness Program, Marketing• Fitness Program, Marketing• Fitness Program, Marketing• Fitness Program, Crimson Crew

• Fitness Program, Crimson Crew, Marketing

FITNESS PROGRAM

• 122 classes offered, a 22% increase• Participation increased by 39%• 2437 hours of scheduled classes• 1742 Personal Training sessions, a 7% increase.• Massage participation increased by 81%• Two Fitness Instructor Training class were

offered this year.• Provided financial support and supervision of a

Nutrition graduate student, who delivered bothcounseling sessions and workshops, with 164attendees.

The following goals apply to all below:• Student Focused, Quality Service, Safe

Environment, Visibility, Knowledgeable Staff

Eccles Student Life CenterParticipations 645,674Tours 4000

Crimson Crew recruitment/trainingParticipations 1402

AquaticsParticipations 80,894

Intramural SportsParticipations 14,857

Outdoor AdventuresTrips + Training 1172Presentations 6965Equipment rental 16,763

Sport ClubsParticipations 44,798

Disc Golf CourseParticipations 10,424

Credit Union PlayfieldParticipations 4200

McCarthey Family Track and FieldParticipations 14740

Fitness ProgramParticipations 20,463

Special EventsParticipations 17,275

CRS TOTAL PARTICIPATION 883,327

We have not accessed demographic information from our ESLC users at this time. Overall participation listed below:

SPORT CLUB PARTICIPATIONWomen 46Men 230Resident 175Non-resident 101OUTDOOR ADVENTURES TRAININGWomen 52Men 91OUTDOOR ADVENTURES TRIPSWomen 212Men 221FITNESS PROGRAMFemale 84%Male 12%Student 72%Faculty/staff 28%INTRAMURAL SPORTS PARTICIPATIONFreshman: 831 (660 Male / 171 Female)Sophomore: 520 (412 Male / 108 Female)Junior: 560 (484 Male / 76 Female)Senior: 696 (598 Male / 98 Female)Grad: 677 (521 Male / 156 Female)Faculty/Staff 69 (59 Male / 10 Female)Spouse: 16 (14 Male / 2 Female)Other: 216 (169 Male / 47 Female)

Please note the following program specific demographic information:

UTILIZATION DATA

STAFF DEVELOPMENTCheri Jenkins National Intramural Recreational Sports Association (NIRSA) National Conference, April 3-6, Orlando, FL

NIRSA State Meeting, SLC, UT October 23Student Affairs Professional Development CommitteeAttended, and passed, the Building Operator Certification class

Susan Miller Athletic Business National Conference, New Orleans, Nov. 18-21NIRSA State Meeting, SLC UT October 23

Rob Jones Association of Outdoor Recreation and Education (AORE) National Conference, November 17-21, Atlanta, GANIRSA State Meeting, SLC, UT October 23Lead one sessions at Intermountain Student Outdoor Leadership Seminar (ISOLS), Ogden, Utah April 9-11

Mark Weiss NIRSA National Conference, April 3-6, Orlando, FLNIRSA State Meeting, SLC, UT October 23Attended, and passed, the Building Operator Certification class

Case Turner Led two sessions at ISOLS, Ogden, Utah April 9-11Association of Outdoor Recreation and Education (AORE) National Conference, November 17-21, Atlanta, GAAmerican Mountain Guides Association (AMGA)

Mary Bohlig Athletic Business National Conference, New Orleans, Nov. 18-21NIRSA National Conference, April 3-6, Orlando, FLNIRSA State Meeting, SLC UT October 23Office of Equal Opportunity Review Committee

Cairistiona Flately NIRSA State Meeting, SLC UT October 23Certified: Yoga for AthletesCertified: TRX Group TrainingYoga Journal Conference, June 24-27, San Diego, CA

Susan Miller Athletic Business National Conference, New Orleans, Nov. 18-21NIRSA State Meeting, SLC UT October 23

Jared Lindorfer NIRSA National Conference, April 3-6, Orlando, FLNIRSA State Meeting, SLC, UT October 23Resigned for a better compensated profession.

Matt McCarthy NIRSA National Conference, April 3-6, Orlando, FLNIRSA State Meeting, SLC, UT October 23NIRSA State PresidentStudent Affairs Diversity CouncilNIRSA Region V Conference, Fort Collins, CONIRSA AssemblyNIRSA Region VI Officials Committee

Brian Wilkinson NIRSA State Meeting, SLC, UT October 23Athletic Business National Conference, New Orleans, Nov. 18-21

Glenn Despain Attended, and passed, the Building Operator Certification classStudent Affairs SANE Committee

Ryan Holbrook (GA) NIRSA Student State RepresentativeKwinton Hale Attended, and passed, the Building Operator Certification class

Resigned for a better compensated position

Crimson Crew Scholarship RecipientsPrecor Crimson Honor Award Victor Navarez and Jazzy HardmanService Distinction Angela Lee, Kimberly Rodriguez, and Megan ShawEmerging Leader Ryann Lim, Amy Brown, and Addison Eckhoff

Conferences/Training/Certifications CPR & AED 90Lifeguard Certification 5In-Service Lifeguard Training 127Crimson Crew Recruitments 244Fall Training 110CC Events and Workshops 429Fitness Instructor Training Course 9Crimson Crew Training 263ISOLS Conference 6AMGA 4Advanced Mountaineering Cert 1Wilderness First Responder Cert 5NIRSA National Conference 1

OA trip leader trainingTrip Leader Operations Training 29 Know Before You Go Avalanche 54Ice Climbing 12 Backcountry Skiing 3Winter Equipment 21 Policy Procedures/General Training 42Winter Backpacking 6 Climbing 10

STAFF DEVELOPMENT

CRIMSON CREW LEADERSHIP + DEVELOPMENT

SPORT CLUB SURVEY (N = 48)Findings:• The highest rate of participation, 35%, were first year students; highest rate of students who work for pay, 11-20 hours/week, was

30%; highest rate of students , 25%, ranked Sport Clubs as “Extremely” important when deciding to attend the University of Utah• Students who Highly or Moderately agreed to the following: Sport Clubs contribute to my experience at the U = 91%; Participation • has provided me skills that I will use after college = 82%; I would recommend SC to others = 93%.Results• We continue t o both add new clubs and better train Clubs regarding policies, guidelines, OEO training, etc.

OUTDOOR ADVENTURES/Equipment + Services (N = 161)Findings• On a 1-5 scale, percent rating of a 4 or higher include: guest service = 4.82; knowledge of staff = 4.7; affordability of equipment = 4.77;

availability of equipment = 4.74; quality of equipment = 4.45Results• Discount for students and CRS members increased from 20% to 25%; addition of river tubes to inventory; upgraded alpine touring skis

FITNESS PROGRAM PARTICIPANT SURVEY (N = 212)Findings • 93% would recommend to a friend, 62% were repeat participants, and 91% found their instructors enthusiastic, personable and

motivating.Results • Classes offered at different times• Kept weekend classes over holidays• Provided instructors positive feedback and addressed other direct feedback regarding timeliness, preparedness, and energy.• Better refined marketing strategies

ASSESSMENT DATA

INTRAMURAL SPORTS USER SATISFACTION (N = 98)Findings• On a scale of 1-5, percentage rating a 4 or higher include: Contributed to overall happiness = 70%; Would register again = 74%;

Recommend to a friend = 65%; Fairly officiated = 48%Results• Due to the nature of IM Sports, officiating will continually have a low rating, however, we implemented the following:: a) Each

official takes a “True Colors” test in order for training to be individualized for a better learning outcome and b) Video analysis of basketball officials to correct deficiencies.

OUTDOOR ADVENTURES/Trip Satisfaction (N = 208)Findings• On a 1-5 scale, participants rated trips a 4.8• 99% said they would participate again; 99% would recommend to a friend; 58% were first time participants; 86% were students and

12% were staff/faculty.Results• Based on feedback, developing a series of trips that visit the National Parks in and around Utah.

CRIMSON CREW LEARNING OUTCOMES (N = 100)Findings • 90% agreed that being a part of the CC taught them transferable skills that will be used in future careers

92% developed meaningful relationships within Campus Recreation Services96% feel that a great level of respect is encouraged by Managers93% agree that the ESLC is an inclusive and diverse environment99% feel comfortable approaching their supervisors

Results • Some staff were uncomfortable talking about areas they do not work in

Five additional trainings with presentations from all program areas. 75 students attended over the summer.General CC Trainings have been updated to include more department wide training and ancillary services within the facility

• Four students indicated that they were not comfortable approaching their supervisorsWe could identify these two program areas and met with respective program managers to review results

• Diversity training was requested by 4-6 students in the comments sectionIncluded this topic for the all-staff fall training

CRS MEMBERSHIP CANCELLATION SURVEYFindings• On a scale of 1-5, departing members rated the following: Facility = 4.5; Staff = 4.6; Programs = 4; Service = 4.1; Hours = 3.7Results• The lowest score, hours, is a rather complicated. Our numbers indicate that a large number of guests wouldn’t be here earlier or

later. Additionally, it costs us an additional $115/hour to staff when all areas are open; and annual cost of $41,000.

FITNESS PROGRAM INTEREST SURVEY (N = 146)Findings • Assessment measured level of interest in varying classes and formatsResults • Have added the following: Bootcamp offered morning, noon, and evening; additional core focused classes; additional yoga and

intro to yoga and Zumba; HIIT classes both morning and evening.

MARKETING SYSTEMS Findings • Each program assessment includes information on how participants learned of activity. Web site = 26%; Word of mouth = 22%;

Previous participation = 16%; ESLC monitors = 14%; Banners = 14%; Flyer/poster = 12%Results • Responses confirmed the migration of information distribution to electronic media, which is an area of continued expansion for us.

However, the combined percentage of Word of Mouth and Previous Participation (38%) substantiates our dedication to continually provide quality programs and services that both attract and retain participants.

The George S. Eccles Student Life Center was awarded the following honors:National Intramural-Recreational Sports Association Outstanding Sports Facility AwardAssociated General Contractor of Utah Building Division Project of the YearUtah Construction and Design Most Outstanding Higher Education/large

There were 883,327 participants, an increase of 19%

CRS manages 664,000 square feet of indoor and outdoor recreation facilities

CRS employed 237students and paid $658,675 in salaries

Our indoor facilities were open 4765 hours last year

Outdoor Adventures traveled 30,000 miles and spent 2200 hours exploring Utah and surrounding states

Nine Sport Club teams and 156 athletes competed in their respective national championships

CRS generated $1,862,300 in non-fee income via memberships, programs, and equipment rentals

Surveyed 973 guests/users over the past year in a variety of programs and services

The University Federal Credit Union Playfield was completed and opened for use in October

Provided $29,500 in scholarships for Crimson Crew members

Gear Central provided over 16,000 sport equipment rentals

The largest opportunity and challenge is both the successful management of the ESLC and operation and management of our growingrecreation facility inventory, including the University Federal Credit Union Playfield and the proposed Lassonde Sport Courts. Continualreview and adaptation to our operations and management are necessary to ensure that all guests and participants have a positive andenriching experience. Additionally, it is our responsibility to respond to both user needs and trends so that participation rates willprogressively increase.

The other opportunity of note is that we greatly surpassed our self-generated income estimates this past year, which has given us a securefinancial foundation.

We face two challenges that will require dedication and active engagement to manage and resolve. One is the financial responsibilityassociated with the ESLC, MFTF, and University Federal Credit Union (UFCU) Playfield. All of these facilities require substantial funding tonot only operate and sustain, but we must also be prepared for the larger expenses associated with ongoing maintenance, rising utilitycosts, and repairs. Our other challenge is the ability to both recruit and retain quality staff due to our non-competitive salaries.

Finally, these new facilities have positioned our department to make a lasting impact on the University by way of recruitment, retention,quality of life, community connections, health and well-being, and the intentional design of learning that occurs outside the classroom.

FUTURE CHALLENGES AND OPPORTUNITIES

NOTABLE SUMMARIES

2015-16 ANNUAL REPORT ANNUAL REPORT. ... between Mario Capecchi and Wasatch Drive. McCarthey Family Track and Field ... Julian Gomez Manager, Marketing, ...

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