2015 06-11 it&travel - amadeus - to shape the future of travel v1

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to SHAPE the future of travel

Travel Industry 2015

Sergiy RedchytsHead of Product and Solution Centre,

CESE

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What is Amadeus?!

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Amadeus in a few wordsGeneral Overview

Amadeus is a technology company dedicated to the

global travel industry.We are present in 195 countrieswith a worldwide team of more than 11,000 people.Our solutions help improve the

business performanceof travel agencies, corporations, airlines,airports, hotels, railways and more.

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Connecting the travel industry

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Cruiselines

Hotels

Car rental

Ground handlers

Ferry operators

Ground transportation

Airports

Travel agencies

Insurance companies

Airlines

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We have a clear purpose

Amadeus mission

Our solutions facilitate journeys and enrich the travel experience for hundreds of millions of people every year.

to shape the future of travel 

We are working together with our customers and partners

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Travel Technology Trends 2015:Personalised

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Personalised – Travellers have more information than ever

2014 Hotel Reputation Benchmark Report by Revinate © www.revinate.com

Customer Generated Content – Hotel Reviews

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Personalised – Tailor made tripDynamic Packaging

In 2013, almost 50% of all packages sold online via Traveltainment were dynamically packaged

2008 2009 2010 2011 2012 2013

17%

Online Bookings

TO classic

TO dynamic

83%

28%

72%

34%

66%

38%

62%

44%

56%

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Personalised – Big Data as the new competitive edgeThe benefits of big data for travel providers and travelers

_ Better decision support_ New products and services_ Better customer relationships_ Cheaper, faster data processing

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Travel Technology Trends 2015:Connected

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Connected – Online TravelOnline penetration

_ 1/3 of worldwide travel sales are now made online, and this percentage will climb to 37% by 2015YE

_ OTAs represent 38% of global online market and 13% of the total travel market

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Connected – Online TravelOnline penetration

_ Air online sales accounted for US$360 billion - 46% of total air travel sales

_ Travel accommodation amounted to US$164 billion, with a 23% penetration

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Connected – Online TravelOnline penetration

_ North America to record the lowest growth over 2012-2017 at 7% CAGR

_ Western Europe to catch up with North America by 2017, with US$270 billion

_ Asia Pacific online travel sales to double from US$78 billion to US$155 billion

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Connected – Mobile30M People look for travel info on Mobile each month

2014 How connected consumers by Somo ©

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Connected – MobileMobile is changing travel

2014 How connected consumers by Somo ©

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* Source: Phocuswright, eMarketer, with New Media consolidation** Source: TripAdvisor Trip Barometer Mobile & Social Survey 2013‡ Source: European Traveler Technology Survey 2014‡‡ Source: Mobile Trends 2013 for travel & tourism, Everplaces

87% of global

travellers use smartphones

while travelling

52% of travellers use

apps in-destination

‡‡

50%of trip planning

is done on mobile apps for

age bracket 18-34Explosion of

mobile travel sales. By

2015

>$100B

*

**‡

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Connected – MobileTravellers use mobiles during the entire trip cycle

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Connected – The rise of Mobile-App empowered traveller

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Connected – Social Media

http://www.statista.com/statistics/202651/worldwide-social-media-revenue-and-forecast/

_ Social media growth has been exponential (1.43Bn active users of social media in 2012) and will continue to grow, particularly as users

_ Social media touches every step of the travel process and will become increasingly important during travel (eg, choosing destinations, influencing in-destination services and improving customer services)

_ Currently travel companies are using social media as an engagement and customer support platform

_ Travelers are using social networks to make destination decisions and to identify the individual travel components

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Travel Technology Trends 2015:Engaged

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Engaged – Door-To-Door (D2D) service approach

Full cycle customer support

_ Pre-trip (inspire, search, shopping, cross-sell, upsell etc)_ Trip (cross-sell, info services, coupons etc)_ Post-trip (reviews etc)

One shop – All channels

_ All content: Air, LCC, Hotels, Insurance, Car, Entertainment, City Tours etc

_ Office, Web, Mobile App

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Engaged – Industry trends

Intermodal transportation. Air, Rail and LCC competition

Low cost carriers vs Traditional carriers –> Hybrid model

Sharing Economy

Direct Connect – IATA NDC

Consolidation

Google Flights Search, Alibaba, Yandex etc

Millennials

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You can follow us on:AmadeusITGroup

amadeus.com/blogamadeus.com

Thank you

www.facebook.com/TravelIndustryTechnology