2014 PRODUCT Annual Assessor Training January 20-22, 2015
Dec 30, 2015
Introduction
Goals and Outcomes of Assessor Training
Current Status of the ANSI PRO Accreditation Program
Feedback/Suggestions from Assessor for Agenda Items that need to be added
Agenda
Review/Approval of Agenda
Additional Agenda Items
General Topics Action Items/Status Updates from 2014 Assessor Training
Review of 2014: Results of the Achievements
New Programs
List of Current Schemes
IAF/PAC – GLOBALG.A.P.
USDA-NOP
ONC Electronic Health Records
ISO/IEC 17065 Tables by Assessors
Assessor Participation in meetings (ACC and other meeting at ANSI’s request)
Internal Audit
Results of Assessor Review Panel (ARP)
Slide 4
Slide 5
Accomplishments
72 Accredited Certification Bodies Accreditation encompassing
over 25 sector schemes
More than 50 CB proprietary certification schemes
SQF BRC GlobalG.A.P Primus GFS
IFS CanadaG.A.P ChileG.A.P. MEXICOGAP
Floriverde Certified Natural Meat Program of Uruguay
Global Aquaculture Alliance
ISA EDSA
FCC IC (Canada) iDA (Singapore) OFTA (Hong Kong)
Japan MIC BIFMA SFI PEFC
EPA WaterSense EPA ENERGY STAR
AECO ONC
Fair Trade Equitable Food Initiative
Slide 6
Accomplishments
Assessors
30 Qualified Assessors
Recognitions
IAF MLA
NIST/NVCASE
(Sole) Accreditor for ONC Permanent Certification Program for Health Information Technology
Recognitions resulting from ANSI’s IAF/PAC signatory Accreditor for EPA ENERGY STAR®
Accreditor for EPA WaterSense
23 additional scheme owners
Slide 7
Accomplishments
Despite economic climate of recent years, product certification has continued to grow Budget: over $2.6M
2014 New applicants: 12 clients in pipeline
Launch new Eco-labeling Pilot Accreditation Program Program based on accreditation to ISO/IEC 17065 in
accordance with the requirements of ISO 14024 and/or ISO 14025
Implementation of the transition from ISO/IEC Guide 65 to ISO/IEC 17065
Slide 8
Noteworthy Mention… HHS Office of National Coordinator (ONC) Health
Information Technology Electronic Health Records Permanent Certification Program ANSI submitted it’s second bid to maintain recognition as the
sole accreditor for another three (3) year
Areas of interest from ANSI ACC GFSI and Food Safety Schemes Remote Assessments EPA Formaldehyde Third Party Certification Rule The Roundtable on Sustainable Biofuels
Internal Audit
Each year ANSI contracts for an internal audit
Total of 11 citations 7 NCRs
4 OFIs
2 Citations were specific to the PRO Program procedures/processes
Assessor Participation
Throughout the year, ANSI requests assessor to attend meetings, trainings, seminars on behalf of ANSI
In 2014, Assessors attended the following events: AB Meeting for BRC, GLOBALG.A.P., and IFS
Textile Exchange
ISCC
IFS Certification Body Meeting
Slide 10
Assessor Evaluations
Each year the Assessor Review Panel convenes
Input to Assessor Evaluations: Client surveys
Staff feedback
Performance metrics
Slide 12
PRO Staff Perspective
ISO/CASCO
Scheme Owners
Assessors
Certification Bodies
NIST/NVCASE
ANAB/ACLASSSCC
ONAC
ANSI Accreditation
Committee
IAF/PAC Working Group
ANSI Staff
AccreditationServices
Accounting
ITServices
Housekeeping… Assessor Assignments
Travel Arrangements
Deliverables
Document Review Process
Assessment Scheduling
Assessment Monitoring
Invoices
Request for Standards
Consultancy
ICS Codes
NCRs
Conflict Resolution
Communications
Scheme Owner
Assessment Team
ANSI Staff
Certification Body
ACC Members
Potential CBs
Assessor Evaluations
Depository for Information
Training Needs
Assessor Resources
Assessor-developed documents
Training NeedsSlide 16
Assessor Assignments
2014 Assignments
Responsibilities Lead Assessor
Technical Assessor
ANSI Staff
Expectations Communication with CB
Arrangements
Preparations
New Assessor Training | Washington, DC Slide 17
Travel
Travel Arrangements Direct bill to ANSI
Assessor reimbursement
Responsibility for travel arrangements
Timeliness
Cancelations
Personal vehicle vs. Commercial
Visas
Economy vs Business Class
New Assessor Training | Washington, DC Slide 18
Deliverables
Assessment Deliverables in ANSICA
Timeliness
Quality
Accuracy
New Assessor Training | Washington, DC Slide 19
Document Review
PRO-NT-113 Requirements for Completing the Document Review
How to improve implementation of PRO-NT-113?
Training/education
Standardized template
Assessment Scheduling/Monitoring
Scheduling activities Initial contact to CB
Confirmation of assessment dates
Follow-up
Assessment (onsite/remote)
Witness assessment
Monitoring activities Corrective action responses
New Assessor Training | Washington, DC Slide 21
Invoices
ANSICA “question” feature Accounting
Staff
Invoice vs. assignment
Invoice & deliverables
New Assessor Training | Washington, DC Slide 22
Invoices
Content and Information contained on invoice
Billable time
Consistency
New Assessor Training | Washington, DC Slide 23
QUESTIONS ABOUT ASSESSOR ALLOTMENT AND BILLING PRACTICES SHOULD ALWAYS BE DIRECTED TO ANSI
Standards
Request for Standards
Provided for assessor use only
Not to be copied or distributed
ANSI will provide standards for use in conducting assessment activities
Communication Channels
Channels of communication Assessor/Scheme
Owner
Assessor/Assessor
Assessor/ANSI Staff
Assessor/CB
Assessor/ACC Members
Assessor/Potential CBs
New Assessor Training | Washington, DC Slide 25
Scheme Owner Meetings
ANSI expectations of Assessors: Technical Expertise
Attendance (if requested)
Review of Scheme Requirements/Changes
Provide Comments
Assessor-developed Documents
Protocol when Assessors develop documents to be used in ANSI Accreditation Process Document must be submitted to ANSI for review
PRIOR to use
Available for use only after ANSI approval
Consultancy Protocol
ANSI Assessors are permitted to provide consultancy services as self-employed persons
Protocol when providing consultant services Full disclosure of consulting activities to ANSI
Document any potential conflicts
Assessor and Client Interaction
ANSI staff shall be copied in all Client / Assessor communication
No changes to assignment (allotment time, scopes, etc…)on-site without ANSI staff approval
Nonconformities
A nonconformity is a deviation from a specification, a standard, or norm
Assessor responsibility Cite NCR against most appropriate requirement
Document evidence of finding
ETG Meetings
Expectations for ETG Meeting
Be on time
Be prepared
Respond to questions
Provide clarification if requested
DO NOT INTRODUCE NEW NCRS!
Mechanism for communication with Staff during Teleconferences
Types of Communication Medium
IM
Skype
Text
Conflict Resolution
Wherever there are people, there is potential for conflict
Tips to Resolve Conflict
Value Relationships
Learn to Communicate
Deal with issues rather than personalities
Listen Actively
Agree the issue
Agree the objective
Describe the conflict in objective terms: how does it affect performance/client service/the team?
Explore options together
CALL ANSI