2014 Mercedes-Benz Sprinter Maintenance Manual

Publication detailsInternet

Further information on Mercedes-Benz vehi-cles can be obtained on the Internet atwww.mercedes-benz.comwww.mbusa.com (USA only)www.mercedes-benz.ca (Canada only)

Editorial office

You are welcome to forward any queries orsuggestions you may have regarding thismanual to the technical documentation teamat the address on the inside of the front cover.© Mercedes-Benz USA, LLC© Mercedes-Benz Canada, Inc.Mercedes-Benz USA, LLC and Mercedes-Benz Canada Inc. are Daimler companies.Not to be reprinted, translated or otherwisereproduced, in whole or in part, without writ-ten permission.Printed in the USA.

Thank you for choosing the new SprinterWe hope you enjoy your Sprinter. Vehiclesafety and operational reliability are two veryimportant factors. To maintain them, regularmaintenance services are necessary.We continuously strive to improve our prod-ucts and ask for your understanding that wereserve the right to make changes to the peri-odic maintenance work for our vehicles.The information in this booklet is accurate attime of printing. At the time of your scheduledmaintenance appointments with your author-ized Sprinter dealer, the most current serviceinformation will be utilized for your vehicle'sage or mileage. Please check with yourauthorized Sprinter dealer for any changes tothe periodic maintenance work required foryour vehicle.

PLEASE NOTE

WE STRONGLY RECOMMEND THAT YOUHAVE YOUR VEHICLE SERVICED BY ANAUTHORIZED SPRINTER DEALER WHO ISFULLY EQUIPPED TO PROVIDE THIS SERVICEAND THAT GENUINE MERCEDES-BENZPARTS BE USED.EMISSION CONTROL COMPONENTS ANDSYSTEMS CAN BE MAINTAINED, REPLACED,OR REPAIRED BY ANY AUTOMOBILE REPAIRWORKSHOP OR INDIVIDUAL USING CERTI-FIED PARTS.THE USE OF DEFECTIVE OR NON-EQUIVA-LENT PARTS CAN RESULT IN YOUR EMIS-SIONS PERFORMANCE WARRANTY CLAIMBEING DENIED.

Symbols

The following symbols are used in this Main-tenance Booklet:

G WARNINGWarning notices draw your attention to haz-ards that may endanger your health or life, orthe health or life of others.

! Highlights hazards thatmay result in dam-age to your vehicle.

i Helpful tips or other useful information.Y Page This symbol informs you where you

can find further information on atopic.

YY This continuation symbol indicatesthat a warning or procedure is con-tinued on the next page.

Vehicle sales/Vehicle warrantyissuer/Spare parts sales organization

Mercedes-Benz USA, LLCOne Mercedes DriveMontvale, NJ 07645-0350Customer Assistance Center:1-877-762-8267Mercedes-Benz USA, LLC is a Daimler com-pany

As at 03.06.2013

General ................................................... 2Vehicle data ............................................. 2Protection of the environment ................. 2

Maintenance Booklet ............................ 4Introduction ............................................. 4

Active Service System (ASSYST) ........ 4Tire rotation ....................................... 5Arduous operating conditions ............ 5Wear parts ......................................... 6Regular checks .................................. 6Notes on the warranty ....................... 6Service records .................................. 7Parts/service products ...................... 7

Exhaust system maintenance .................. 7Warning: exhaust gas aftertreat-ment system – diesel engines ............ 7BlueEFFICIENCY® exhaust gasaftertreatment using DEF ................... 7

Description of maintenance work forthe exhaust system .................................. 8

Changing the engine oil and filter........................................................... 8Replacing the air filter ........................ 8Replacing the fuel filter ...................... 8Checking the diesel particle filter........................................................... 8Checking and adding DEF .................. 8

Maintenance service ................................ 8Vehicle maintenance work(including exhaust system main-tenance) ............................................. 8Description of maintenance work........................................................... 9Additional work ................................ 11

Confirmation .......................................... 11Tire rotation ..................................... 11Delivery inspection .......................... 14Maintenance service ........................ 15

9065849502 É9065849502uËÍ

Contents 1

Vehicle data

X XModel Vehicle identification number (VIN)

X XDate of the first registration Paint and code

X XLicense plate License plate




Protection of the environment

Natural resources form the basis of our exis-tence on this planet. The objective is to usethe natural resources which form the basis ofour existence on this planet sparingly and ina manner which takes the requirements ofboth nature and humanity into account..Our declared policy is one of integrated envi-ronmental protection, starting at the rootcauses and encompassing in its managementdecisions all the consequences for the envi-ronment which could arise from productionprocesses or the products themselves.You too can help protect the environment byoperating your Sprinter in an environmentallyresponsible manner.

Fuel consumption and the wear of yourengine, brakes and tires largely depend onthe operating conditions and your individualdriving style. To reduce fuel consumption andwear, note the following:Ravoid short trips.Ralways ensure that the tire pressure is cor-rect.Ravoid frequent and abrupt acceleration.Ravoid carrying unnecessary weight.Rremove ski and roof racks once you no lon-ger need them.Rdo notwarmup the enginewhile the vehicleis stationary.Rshift gears in a timely manner so that eachgear is used only up to 2/3 of its maximumengine speed.Rmonitor the fuel consumption.A regularly serviced vehicle will also help pro-tect the environment. Comply with the main-tenance intervals indicated by the ASSYSTservice interval display, as well as any other

2 Protection of the environmentGe

neral

maintenance work that is described in thisbooklet.We recommend that you have the mainte-nance service carried out by an authorizedSprinter Dealer using genuine Mercedes-Benz parts.

Protection of the environment 3

General

Introduction

Active Service System (ASSYST)

General notesYour Sprinter is equipped with the ActiveService System (ASSYST). The mainte-nance computer tracks distance driven andthe time elapsed since your last service. Theservice is shown in the multifunction displayin the instrument cluster.The multifunction display shows a messageapproximately one month before the mainte-nance service is due. It indicates when thenext service is due in miles or days.The symbols or letters on the service displayshow the type of service that is due.¯ or AA Oil service plus° or BB Maintenance service

Services are carried out in a series defined asA-B. The first oil service plus (Service A) is dueafter 15,000 miles. The first maintenanceservice (Service B) is due after 30,000 miles.

Service due date display

Vehicles with steering wheel buttonsOne of the following messages appears:^¯Service A: Due in ... daysService A: Due in ... days^¯Service A: Due in ... milesService A: Due in ... miles^¯Service A Due nowService A Due nowVehicles without steering wheel buttonsOne of the following messages appears:^¯ for service A^° for service B

The remaining distance in miles (mi) or theremaining time in days (d) is shown.

Service due date has been exceededA qualified specialist workshop, e.g. anauthorized Sprinter Dealer resets the servicedisplay during the service appointment.

Vehicles with steering wheel buttonsIf the service due date has been exceeded,one of the following messages will appear inthe display:^¯Service A: Exceeded by ...Service A: Exceeded by ...daysdays^¯Service A: Exceeded by ...Service A: Exceeded by ...milesmilesAdditionally, a warning tone sounds.

Vehicles without steering wheel buttonsIf the service due date has been exceeded,ten seconds after switching on the ignitionthe¯ or° symbol flashes for theservice. A minus sign also appears in front ofthe service due date.

Service informationYou can find a list with descriptions of themaintenance work in this booklet, startingfrom (Y page 9). Following every mainte-nance service, the authorized Sprinter dealerwill reset the service interval display by con-firming the maintenance work performed.The authorized Sprinter dealer performing themaintenance service will confirm the workhas been carried out using the confirmationpages in this Maintenance Booklet(Y page 15).We continuously strive to improve our prod-ucts and ask for your understanding that wereserve the right to make changes to the peri-odic maintenance work for our vehicles.The information in this booklet is accurate attime of printing. At the time of your scheduledmaintenance appointments with your author-ized Sprinter dealer, the most current serviceinformation will be utilized for your vehicle'sage or mileage. Please check with yourauthorized Sprinter dealer for any changes tothe periodic maintenance work for your vehi-cle.

i If the ASSYST service interval display hasbeen accidentally reset, have an authorizedSprinter dealer correct the setting. A reset

4 IntroductionMaintenance

Booklet

should only be performed once the corre-sponding maintenance service has beencarried out. Resetting the ASSYST serviceinterval display without performing the cor-responding maintenance service mayresult in engine damage and/or damage toother vehicle parts that are not covered bythe New Vehicle Limited Warranty.

Tire rotationYour vehicle's tires are a critical componentto overall vehicle performance and stability.The useful life of tires will vary and is propor-tional to tire type, speed rating, ambient con-ditions, tire loads, tire inflation pressure, roadsurfaces, and individual driving style. Wetherefore recommend regularly checking thetires for wear and correct tire pressure, and -if the tire configuration allows - that the tiresare rotated regularly.Tires can only be rotated on vehicles with thesame tire size on the front and rear axles.If your vehicle's tire configuration allows fortire rotation, tire rotation should be per-formed in accordancewith the recommendedintervals, or sooner at the first signs of irreg-ular (uneven) tread wear. Tire rotation rec-ommendations will likely necessitate a tirerotation at least at every maintenanceservice.

Single tires at rearIf your vehicle is equipped with tires of thesame size, tires can be rotated by following afront-to-rear rotation pattern that will main-tain the intended rotation (spinning) directionof the tire (on unidirectional tires, an arrow onthe sidewall indicates the intended rotationor spinning direction of the tire).

Dual tires at the rearIf your vehicle is equipped with tires of thesame size, the tires on the front axle can berotated with the inner tires on the rear axle inpairs so that the intended rotation (spinning)

direction of the tires remains the same. If thetread pattern on the tires is not unidirectional,the outer tires on the rear axle can be rotatedfrom one side to the other.

Diagram showing tire rotation for single and dualtires

This Maintenance Booklet contains a practi-cal tire rotation confirmation page, which youcan use to record the date and mileage forevery tire rotation (Y page 5).

Arduous operating conditionsThe maintenance intervals have been deter-mined so that under normal operating condi-tions the vehicle should operate properlybetween maintenance services. Arduousoperating conditions may require that the fol-lowing parts be replaced at shorter intervals:RINTERIOR FILTERS(Examples: dust filter, recirculating air fil-ter, activated charcoal filter or combinationfilter) are to be replaced as indicated by themaintenance computer. Under severe dustconditions, or if the climate control is oper-ated frequently in air recirculation mode,the filters should be replaced more fre-quently than indicated by the maintenancecomputer.RCOOLANTThe coolant (water/anticorrosion/anti-freeze mixture) should be replaced at thespecified maintenance intervals.The coolant may need to be replaced morefrequently if it is not maintained correctly

Introduction 5

Maintenance

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and/or anticorrosion/antifreeze productsother than those approved for your vehicleare being used. You can find coolantinstructions under the "Coolant" section ofthe vehicle Operator's Manual. Contact anauthorized Sprinter Dealer for a list of anti-corrosion/antifreeze products that areapproved for your vehicle.

Wear partsThe maintenance computer recommends theinspection of certain wear parts, however, itcannot judge the condition of these wearparts. Only qualified aftersales technicianscan determine if a wear part should bereplaced.

Regular checksIn addition to the maintenance service, youshould also perform regular checks on thefollowing (e.g. weekly, when refueling, orbefore any long journey):ROil level – Depending on the vehicle equip-ment, check the oil level of the engine usingeither the oil dipstick or using the controlsystem via the multifunction steeringwheel/multifunction display. Refer to theOperator's Manual for more information onmeasuring the engine oil level.RCoolant level – The correct procedure forchecking the coolant level is described inthe Operator's Manual.RBrake fluid level – If the brake fluid has tobe refilled, visit an authorized SprinterDealer and have the cause determined, e.g.leakage or worn brake pads.RWindshield washer system – If thewasher fluid level falls below 1/3 full, thewarning lamp for the washer fluid levellights up. Add washer fluid mixed with anapproved windshield washer concentrate,test function and check wiper blades.

RLighting systemRTire condition and tire pressure – Checkat least once a month. Refer to the "TiresandWheels" section in the Operator'sMan-ual for guidelines and the correct proce-dure for checking the tire condition and tirepressure.

Notes on the warrantyAn extensive and well-equipped network ofauthorized Sprinter Dealers is available tocarry out maintenance work. Your authorizedSprinter Dealer can ensure that your vehicleis thoroughly serviced and repaired by pro-fessionals.Please see the Service and Warranty Infor-mation Booklet for detailed information onwarranty terms and coverage.Please follow the maintenance instruc-tions in this Maintenance Booklet, even ifyou allow a third party to use the vehicleand entrust themwith care of the vehicle.Only in this waywill you be able to ensurethat yourwarranty rights are not affected.Service, replacement, or repair of theemission control devices and systemscan be performed by any automotiverepair establishment or individual usingcertified parts.We strongly recommend that any mainte-nance work on your vehicle is carried outby your authorized Sprinter Dealer whichis fully equipped to perform this service.Please note that special instructions and spe-cial measuring devices are required for serv-icing the engines in order to comply with legalrequirements concerning exhaust emissions.Modifying or tampering with emissions com-ponents is not permissible. Your authorizedSprinter Dealer is familiar with the relevantregulations.

6 IntroductionMaintenance

Booklet

Service recordsYour authorized Sprinter Dealer will certify inthis booklet the maintenance services that ithas performed on your vehicle.Other than the maintenance services descri-bed, the Maintenance Booklet does notrecord or reflect any repair work that mayhave been performed on your vehicle. Pleasekeep those receipts with your vehiclerecords.You can find information about the warrantyin your Service and Warranty InformationBooklet.Your authorized Sprinter Dealer will gladlyprovide more information on the mainte-nance of your vehicle.

Parts/service productsWe recommend using only genuineMercedes-Benz parts for service and repairwork, since these conform to our specifica-tions. In addition, use only fuels, lubricantsand corrosion inhibitors/antifreeze agentsthat correspond to the factory specifications.Please see your authorized Sprinter Dealerfor more information on this subject.

Exhaust system maintenance

Warning: exhaust gas aftertreatmentsystem – diesel enginesYour Sprinter is equipped with emissioncontrol devices to comply with current dieselexhaust emission regulations in countrieswhere the vehicle is certified for sale. Followour recommended maintenance instructionsin order to ensure the proper operating stateof your vehicle.Note the following:a) Diesel engines require diesel fuel withextremely low sulfur content for road vehicles(maximum15 ppm sulfur), in compliance withASTM D975 standard. Failure to use ultra lowsulfur highway diesel fuel (ULSD) can severely

damage the vehicle's exhaust gas aftertreat-ment system.b)We approve the use of B5 (standard ULSD,which may contain up to 5% bio-diesel) for allBlueEFFICIENCY ® diesel engines.Diesel fuels that contain a higher proportionof bio-diesel, e.g. B20 or pure bio-diesel fuel,can severely damage the engine and fuel sys-tem and are not permitted.Contact your Service Center for more infor-mation. If the B5 bio-diesel blend is not clearlylabeled to indicate that it meets the ULSDstandard, it should not be used. The NewVehicle Limited Warranty does not coverdamage caused by the use fuels that do notmeet our approved fuel standards.c) The prescribed engine maintenancework must be carried out fully and at therequired intervals.d) The exhaust gas aftertreatment sys-tem operation must not be modified inany way. Alterations are not permissible bylaw. Alterations can also damage the catalyticconverter and result in increased fuel con-sumption and impaired engine running con-ditions.If the "CHECK ENGINE" indicator lamp lightsup in the instrument cluster when the engineis running, this indicates that there may be amalfunction in the engine control system orin the exhaust gas aftertreatment system.We recommend having the malfunctionchecked as soon as possible.

BlueEFFICIENCY® exhaust gas after-treatment using DEFBlueEFFICIENCY® exhaust gas aftertreat-ment requires a reducing agent (DEF) in orderto function properly. Maintaining the leveland condition of the DEF is part of the regularmaintenance service work.DEF is a non-flammable, non-toxic, colorlessand odorless, water-soluble liquid.

Exhaust system maintenance 7

Maintenance

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! Only use DEF according to ISO 22241. Donot add special additives to DEF or dilute itwith water. This can damage the BlueEFFI-CIENCY® exhaust gas aftertreatment.

Description of maintenance work forthe exhaust system

The composition of exhaust emissions isinfluenced not only by the exhaust gas after-treatment system, but also by various engineparts and their settings.Maintenance of the exhaust system musttherefore include these engine parts. Somemaintenance jobs are actually only tests.They are important, however, because theyallow early detection of discrepancies whichcan later lead to increased exhaust emis-sions. It is generally less costly to adjust devi-ations of this sort immediately than to waituntil they incur high repair costs. The main-tenance intervals have been determined sothat the vehicle, under normal operating con-ditions, should operate properly betweenmaintenance services.

Changing the engine oil and filterChange the engine oil and oil filter every15,000 miles. If oil consumption shouldincrease, determine the cause and take nec-essary corrective steps. Do not reset theservice interval display if the oil level is filledup or the oil is changed at times other thanthe recommended intervals.

Replacing the air filterIn normal dust conditions, replace the air fil-ter every 45,000miles. Clean the air filter capand housing before removing the air filter.

Replacing the fuel filterReplace the fuel filter every 30,000 miles

Checking the diesel particle filterThe saturation level of the diesel particle filtermust first be checked at 90,000 miles.If the saturation level is still below the thresh-old value at 90,000miles, the saturation levelof the diesel particle filter must be checkedagain at each subsequent oil service plus/maintenance service.If the level of the diesel particle filter is abovethe limit value, the diesel particle filter shouldbe replaced.Once the new diesel particle filter has beeninstalled, the checking cycle starts again after90,000 miles.

Checking and adding DEFCheck and add DEF every 15,000 miles.

Maintenance service

Vehicle maintenance work (includingexhaust system maintenance)i The maintenance services should be car-ried out at the specifiedmileage or after thespecified number of years (whichevercomes first).

You can find detailed descriptions of themaintenance services here (Y page 9).You can find a description of the scope ofmaintenance for the exhaust system here(Y page 8).

8 Maintenance serviceMaintenance

Booklet

Description of maintenance work

Oil service plus/maintenance service

Oil serviceplus

Maintenanceservice

Check by service advisor

Check vehicle for corrosion, accident and paint dam-age

^ ^

Brake test ^ Ôil service

Engine: oil and filter change ^ ^Lubrication work

Lubricating the trailer hitch ^Lubricate the hinges on the rear door ^Maintenance

Check function and condition

Indicators, indicator lamps ^Headlamps, exterior lighting ^Windshield wipers, rear windshield wiper, windshieldwasher system, headlamp cleaning system

^

Front and rear seat belts, seat belt buckles, seat beltbuckle extensions

^ ^

Integrity test and condition checkObserve line routing and chafing.If there is fluid loss, determine the cause and remedyit

All assemblies: engine, transmission, transfer case,axles, steering, power steering pump, brakes

^ ^

All lines, hoses and sensor cables ^ Âll reservoirs, shock absorbers, front axle joints, cov-ers, sleeves, dust caps

^ ^

Supplementary rubber springs ^ ^Steering mechanism: tie rod, steering lever, rubbersleeves, dust caps

^ ^

Maintenance service 9

Maintenance

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Oil serviceplus

Maintenanceservice

Check fluid level and correctIf there is fluid loss, determine the cause and remedyit (separate invoice)

Engine cooling system: corrosion inhibitor/anti-freeze

^

Hydraulic brake system ^ ^Power steering Âuxiliary battery in the engine compartment ^Windshield washer system ^DEF reservoir ^ Êngine

Replace fuel filter with water separator ^Check poly-V-belt for signs of wear and damage ^ ^Chassis and body

Replace the dust filter for the heating/ventilation orthe activate charcoal/combination filter for the air-conditioning system (after 2 years at the latest,observe the installation date)

^

Replace the dust filter for rear compartment air con-ditioning (after 2 years at the latest, observe instal-lation date)

^

Test trailer hitch: check function, play and attach-ment

^

Sliding door: check water drain bores ^Road wheels, brakes

Check and correct tire pressures, including sparewheel

^ ^

Tire sealant: check expiration date, replace (separateinvoice)

^

Check thickness of the brake pads and condition ofthe brake discs. Vehicles with twin tires and super-wide tires: rear wheels must be removed andremounted (separate invoice)

^

10 Maintenance serviceMaintenance

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Oil serviceplus

Maintenanceservice

Parking brake: check lever travel ^Service indicator

Reset the maintenance computer ^ ^

Additional work

Once as part of the first Service A

Retighten nuts and bolts

Rear axle: retighten u-bolts

Every third engine oil change

Replace air filter element (at least every 4 years, observe installation date!)

Every fourth engine oil change

Automatic transmission: oil and filter change

Replace the poly-V-belt

For the first time at 9,0000 miles

Check saturation level of the diesel particle filter (observe installation date!)

Every 2 years (J2)

Hydraulic brake system: renew brake fluid

Every sixth maintenance Service B/every 10 years (J10)

Rear axle: oil change

Every sixth maintenance Service B/every 15 years (J15)

Renew coolant (observe coolant mixture ratio)

Confirmation

Tire rotationFor information about tire rotation, see (Y page 5).

Date: Mileage:

Date: Mileage:

Date: Mileage:

Confirmation 11

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Date: Mileage:

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12 ConfirmationMaintenance

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Date: Mileage:

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Confirmation 13

Maintenance

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Delivery inspection

Delivery inspectionCarried out according to factory specifications

Mileage

Location

Date

Signature

Signature/stamp from an authorized Sprinter Dealer


Booklet

Maintenance service

DateMileageRepair order no.

Service AService B

Work in addition to the maintenanceservice

J2 J10 J15

Oil changeEngineViscositySheet No.

Automatic transmissionSheet No.

Rear axleSheet No.

Replaced:Air filter elementFuel filter with water separatorDust filter: heating/ventilationCoolantBrake fluidDEF

Diesel particle filterDiesel particulate filter checkedDiesel particulate filter replaced

Signature/stamp from an authorized Sprinter dealer

Confirmation 15

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 17

Maintenance

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 19

Maintenance

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 21

Maintenance

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 23

Maintenance

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 25

Maintenance

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 27

Maintenance

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 29

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 31

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Service AService B


J2 J10 J15



Rear axleSheet No.





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Service AService B


J2 J10 J15



Rear axleSheet No.




Confirmation 33

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2014 Mercedes-Benz Sprinter Maintenance Manual

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