1 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates. How confident are financial institution executives about 2014
Sep 14, 2014
1 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
How confident are financial institution
executives about 2014
2 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
We asked members of the Fiserv
Comprised of
17,000 leaders at banks, credit unions and
other financial institutions.
3 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
How do financial leaders feel about the economy?
What areas will drive growth?
Where will financial institutions innovate?
What will impact business in 2014?
4 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
How do you feel about the economy?
Overwhelmingly, 92% of respondents anticipate economic recovery to continue at least on pace with 2013.
4
46
42
8
1
Very
optimistic:
Somewhat
optimistic:
About the
same as
2013:
Somewhat
pessimistic:
Very
pessimistic:
What is your expectation for the
overall economy in 2014?
92%
5 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
Source: Word Cloud based on Survey Comment Responses
Confidence in the improving economic environment… skepticism remains over government policy, regulations and unemployment.
6 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
Virginia Heyburn
Vice President, Insights & Advocacy, Fiserv
Much of the distress has
worked its way out of the
banking system, and financial
executives can finally look
forward instead of in the
rearview mirror.
7 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
On average, lending
ranked as most important.
However, the data suggest
institutions are diversifying
across all major lines
of business.
What areas will drive growth?
Lending
8 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
Business /
Corporate
Lending
Consumer
Banking
Consumer
Lending
Small
Business
Banking
Payments Wealth /
Advisory
Rate the importance of these areas to the
growth of your institution in 2014
For smaller institutions (< $1B) consumers rated as top priorities
9 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
For larger institutions (> $1B) business customers rated highest
Business /
Corporate
Lending
Consumer
Banking
Consumer
Lending
Small
Business
Banking
Payments Wealth /
Advisory
Rate the importance of these areas to the
growth of your institution in 2014
10 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
Where will you innovate?
Overall, Lending, Compliance and Digital Channels
Lead Tech Priorities
Smaller institutions ranked Core Banking more important than large institutions, who put more emphasis on CRM and Wealth Management. Wealth Management
CRM/Sales Enablement
ATM/Branch Channels
Payments
Core Banking
Integration/Technology Infrastructure
Mobile/Tablet Channels
Online Channel
Compliance
Lending
Where do you anticipate your company will
focus technology investments in 2014?
11 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
The rapid pace of technology adoption by
consumers is also a challenge. Non-traditional
financial providers are on the radar, but behind
bank and credit union competitors.
Regulation
What will impact your business the most?
Competition from non-traditional
financial providers
Macroeconomic environment
Competition from other financial
institutions
Pace of consumer tech adoption
Regulations / Legislation
How much of an impact do you
anticipate these areas will have on
your institution in 2014?
12 © 2014 Fiserv, Inc. or its affiliates. © 2014 Fiserv, Inc. or its affiliates.
Methodology
The survey was distributed in early Jan. 2014 to the
Boardroom Series, the 17,000 member-strong thought
leadership community for Fiserv clients. Nine hundred
senior level executives, ranging from community
banks and credit unions to those at institutions with
greater than $30 billion in assets, responded to the
survey.