2014 Annual Response REPORT - Henderson, Nevada · 2015-05-13 · 2014 To be a community fire department our citizens know and trust. City of Henderson Fire Department 2014 Annual

2014

To be a community fire department our citizens know and trust.

City of Henderson

Fire Department

2014 Annual Response

REPORT

FIREEst. 1953

Prepared by Tammy Umberger Senior Administrative Analyst

April 2015 Source – Fire Records Management System

Inside front cover

Message from Fire Chief Steven R. Goble

The fire department is responsible for preparedness, management and coordination of large-scale disasters through our Office of Emergency Management. The Henderson Office of Emergency Management (HOEM) provides planning, training, and resource management functions that will allow our city to prevent, protect, mitigate, respond to, and recover from natural and human-caused disasters. With a mission of building a strong and resilient community, the HOEM coordinated with the Federal Emergency Management Agency to deliver the Integrated Emergency Management Course to more municipal leaders within the city and partner agencies from the non-profit and private sector. This training and exercise opportunity has allowed us to validate our programs and improve our response to disasters. The grass-roots campaign for emergency preparedness, “Get Ready! Stay Ready!” has garnered regional and national attention as a program for individual and family readiness. These efforts all contribute to a stronger and more resilient community.

The fire department is also responsible for employee health and safety for the City of Henderson. The Office of Employee Health and Safety has enjoyed remarkable success manifested by dramatically lower incidence of employee injury. The safety culture of the City is greatly improved and the incident rate/total recordable is down nearly 18.5 percent from 2013 and more than 30 percent from 2012. This improvement is reflected in an overall reduction in total incurred costs by more than $1,000,000. The Office of Employee Health and Safety is working hard to achieve the vision of an accident free workplace supported by a safety culture that values the health and safety of our employees.

We continue to strive to meet the goal of a safer community and a safer workplace but we know more challenges are on the horizon. We continue to work through expanding service demands, the new managed care environment for medical services, community risk reduction, increased pressure on internal support services, improving emergency preparedness and increasing employee safety. These challenges present opportunities for our highly professional workforce to continue to strive for excellence and serve those that live, learn, work and play in our city.

Thank you for the privilege of serving this great community.

The Henderson Fire Department proudly serves those who live, learn, work and play in our city. The men and women of the fire department diligently stand guard to provide quality services and programs in support of community safety. Our commitment to service and quality drives our success. The fire department continues to provide industry leading performance for response to fire, rescue, and emergency medical incidents. The department responded to more than 26,000 9-1-1 calls for service in 2014. The fire service professionals that deliver these essential services are also committed to preventing harm from occurring to our community through outreach programs such as drowning prevention, community assistance, and public education programs.

Steven R. Goble Fire Chief

Sincerely,

City of Henderson Fire Department / 2014 Annual Response Report Page 1

Contents

Organizational Overview 3 Purpose, Vision and Values…..……………………………………………………………………….. 3 Organizational Overview ………………………………………………………………………………. 4

Incidents 6 Incident Count Trend……………………………………………………………………………........... 6 Incident by Major Category Type……………………………………………………………………. 6 All Incidents Including Breakdown of Fires…………………………………………………….. 7 Incident Activity by District Map……………………………………………………………………. 8 Incident Activity by District Chart…………………………………………………………………… 9 Number of Responses by Apparatus………………………………………………………………. 9

Fire 10 Fires and Fire Loss by Property Use……………………………………………………............. 10 Structure Fire Area of Origin and Source of Ignition……………………………………….. 11 Arsons………………..………………………………………………………………………………………….. 11 Civilian Fire Deaths and Injuries……………………………………………………………………… 11

Emergency Medical Services 12 Medical Priority Dispatch Call Counts…………………………………………………………….. 12 Transport Trend……………………………………………………………………………………………… 13 Transports by Rescue……………………………………………………………………………………… 13 Transports by District…………………………………………………………………………………….. 13

Customer Service and Community Outreach 14 Customer Service Satisfaction…..……………………………………………………………………. 14 Community Outreach…………………………………………………………………………………….. 14

Accomplishments 15 Service Demand…………………………..………………………………………………………………… 15 Community Response Capability….………………………………………………………………… 16 Emergency Preparedness………………………………………………………………………………. 17 Community Outreach………….…………..…………………………………………………………….. 18 Public Service Excellence………………………………………………………………………………… 19 Employee Safety, Health and Wellness…………………………………………………………… 20

Employee Promotions, New Hires and Retirements 21

Table of Contents


To be a community fire department our citizens know and trust.

The Fire Department’s purpose is to provide rapid mitigation of fire, rescue and medical emergencies with compassion, integrity, and respect towards our customers. We will maintain a safe community with quality public education and fire prevention.

■ Compassion ■ Integrity ■ Respect

VISION

PURPOSE

VALUES

PRIORITIES ■ Safety ■ Excellence ■ Customer Service ■ Professionalism

Purpose, Vision and Values


Organizational Overview

The City of Henderson Fire Department is a full-service department providing fire/rescue operations; emergency medical services, including treatment and transportation; fire investigation; and public fire safety/prevention education. Henderson is home to 286,273 residents who live in an area covering 105.5 square miles. The Fire Department operates from nine fire stations located strategically throughout the city to provide rapid response. Service is delivered utilizing nine engine companies, eight transport-capable paramedic rescue units, two ladder trucks, one heavy rescue, and one fire rescue boat. The Fire Department maintains dual accreditation through the Commission on Fire Accreditation International (CFAI) and the Commission on Accreditation of Ambulance Services (CAAS).


Organizational Overview

Fire Chief1 FTE

Executive Administrative

Assistant1 FTE

Deputy Fire Chief Operations

1 FTE

Deputy Fire Chief Support1 FTE

Public Education Specialist

1 FTE

Fire Battalion Chiefs6 FTE

Fire Captains37 FTE

Fire Engineers42 FTE

Administrative Assistants III

2 FTE

Firefighters48 FTE

Firefighter Paramedics

66 FTE

Fire Department233 FTE

Senior Administrative

Analyst1 FTE

Senior GIS Analyst1 FTE

Administrative Analyst II

1 FTE

Manager of Emergency

Management & Safety1 FTE

Emergency Management

Officer1 FTE

Safety Officer2 FTE

Emergency Management

Specialist1 FTE

Division Chief Training

1 FTE

Fire Training Captains

3 FTE

Division Chief Logistics

1 FTE

Division Chief EMS1 FTE

Medical Services Officers4 FTE

Fire Services Mgt. Analyst1 FTE

Fire Equipment Technician III

1 FTE

Fire Equipment Technician II

1 FTE

Senior Fire Investigators

2 FTE

Administrative Assistant III

1 FTE

Administrative Assistant III

1 FTE

Administrative Assistant IVACANT

SafetyManager

1 FTE

The Fire Department is currently staffed with 233 full-time professionals to include: 12 chief officers, 199 fire/rescue operations personnel, and 22 support staff. In addition, there are 9 part-time employees who provide support to the operations of the fire department.


Incidents by Major Category 2014 2013 # % # %

Fire (building/structure, cooking, trash, vegetation, rail/water/passenger vehicle) 527 2.0% 552 2.2%

Rupture/Explosion (overpressure, excessive heat, scorch burns, chemical reaction) 6 0.0% 6 0.0%

EMS/Rescue (medical, extrication, search, high angle, confined space, trench, water) 19,544 74.5% 18,932 75.7%

Hazardous Condition (leak, spill, power line, electrical) 193 0.7% 220 0.9%

Service Call (water, smoke, animal problem, public service, assist agency, weather) 3,045 11.6% 2,650 10.6%

Good Intent (cancelled en route, steam, gas, smoke/odor scare, no incident found) 2,200 8.4% 1,939 7.8%

False Call (smoke, heat, CO detector, alarm, sprinkler) 632 2.4% 645 2.6%

Mutual-Auto Aid 79 0.3% 63 0.3%

Total 26,226 100% 25,007 100%

Incidents

The City of Henderson Fire Department responded to 26,226 requests for service in 2014. This represents a 4.9 percent increase over the previous year and an 18.1 percent increase over 5 years. Emergency Medical Service (EMS) calls reached 19,544 this year and represent the highest number of requests for service at 74.5 percent of total calls. Service calls represent the second highest percentage of calls at 11.6 percent followed by Good Intent calls at 8.4 percent. Fire calls accounted for 2.0 percent of total incidents.

2.0%

74.5%

11.6%

8.4%

2.4%

1.1%

Percentage may not equal 100 due to rounding.


All Incidents Including Breakdown of Fires by Property Type 2014 # of Incidents

2013 # of Incidents

% Change

1. Private Dwellings (1 or 2 family), Including Mobile Homes 72 89 -19.1%

2. Apartments (3 or more families) 43 51 -15.7%

3. Hotels and Motels 3 3 0.0%

4. All Other Residential (dormitories, boarding houses, tents, etc) 0 0 -

5. Total Residential Fires 118 143 -17.5%

6. Public Assembly (churches, restaurants, clubs, etc) 7 8 -12.5%

7. Schools and Colleges 2 0 -

8. Health Care and Penal Institutions (hospitals, nursing homes, prisons, etc) 0 1 -100%

9. Stores and Offices 7 6 16.7%

10. Industry, Utilities, Defense, Laboratories, Manufacturing 2 0 -

11. Storage in Structures (barns, vehicle storage garages, general storage, etc) 2 0 -

12. Other Structures (vacant buildings, buildings under construction, bridges, etc.) 7 4 75%

13. Total for Structure Fires 145 162 -10.5%

14a. Fires in Highway Vehicles (autos, trucks, buses, etc) 67 85 -21.2%

14b. Fires in Other Vehicles (planes, trains, ships, construction or farm vehicles, etc) 15 7 114.3%

15. Fires Outside of Structures with Value Involved (outside storage, crops, timber, etc) 43 47 -8.5%

16. Fires in Brush, Grass, Wildland (excluding crops and timber) with No Value Involved 60 53 13.2%

17. Fires in Rubbish, Including Dumpsters (outside of structures), with No Value Involved 170 178 -4.5%

18. All Other Fires 27 20 35.0%

19. Total for Fires 527 552 -4.5%

20. Rescue, Emergency Medical Responses (ambulance, EMS, rescue) 19,544 18,932 3.2% 21. False Alarm Responses (malicious or unintentional calls, system malfunctions, bomb

632 645 -2.0%

22. Mutual Aid or Assistance Responses 79 63 25.4%

23a. Hazardous Materials Responses (spills, leaks, etc.) 143 160 -10.6%

23b. Other Hazardous Responses (arcing wires, bomb removal, power line down, etc.) 50 60 -16.7%

24. All Other Responses (smoke scares, lock-outs, animal rescues, etc.) 5,251 4,595 14.3%

25. Total for All Incidents 26,226 25,007 4.9%

Incidents

The Henderson Fire Department responded to 26,226 requests for service in 2014, representing a 4.9 percent increase over 2013 (1,219 additional requests). The number of incidents per 1,000 residents was 91.6 in 2014 compared to 89.6 in 2013.

Total fires decreased by 4.5 percent in 2014 (527) compared to 2013 (552). The number of residential structure fires decreased by 17.5 percent in 2014.

Emergency crews responded to 19,544 emergency medical responses (EMS) in 2014, a 3.2 percent increase over 2013. The number of EMS calls per 1,000 residents increased from 67.8 in 2013 to 68.3 in 2014.


Incident Activity by District

Incidents

The City of Henderson is geographically divided into two fire battalions and nine fire districts in order to maintain effective resource management. Battalion 8 is generally the eastern side of the city and includes districts 81, 82, 83, and 86. Battalion 9 is the western side of the city and includes districts 94, 95, 97, 98, and 99. Fire stations are staffed and operated 24 hours a day. The number of personnel and apparatus (units) within a station varies based upon service demand. All units are staffed with at least one firefighter paramedic to provide advanced life support (ALS) first response. Units are equipped with sophisticated tools to allow the department to provide the highest level of service to the community.

The map above depicts the location of fire stations and the distribution of calls for service.


Incident Activity by District

District Structure

Fires Vehicle

Fires Other Fires

Ruptures Explosion

Rescue EMS

Hazardous Condition

Service Call

Good Intent

False Call

Mutual Auto Total

% of Total

81 26 16 37 1 2,782 32 533 280 104 4 3,815 14.5%

82 22 21 54 0 2,610 29 297 325 83 3 3,444 13.1%

83 30 10 76 2 3,059 40 545 452 79 1 4,294 16.4%

86 1 1 1 0 180 0 21 13 22 1 240 0.9%

94 26 9 49 0 3,102 30 433 313 65 7 4,034 15.4%

95 16 9 22 2 2,339 18 311 238 49 5 3,009 11.5%

97 8 7 21 0 1,517 9 219 131 57 0 1,969 7.5%

98 9 7 30 1 2,380 18 326 289 99 1 3,160 12.1%

99 7 1 9 0 1,558 16 356 135 73 1 2,156 8.2%

Other 0 1 1 0 17 1 4 24 1 56 105 0.4%

Total 145 82 300 6 19,544 193 3,045 2,200 632 79 26,226 100%

Incidents

Responses by Apparatus

Responses cancelled prior to going enroute or while enroute have been excluded. R99 transitioned from a peak-load to full-time resource in June 2014.


Fires and Fire Loss by Property Use

Property

2014 2013 # of Fires

Estimated $ Loss

% of $ Loss

# of Fires

Estimated $ Loss

% of $ Loss

Residential (single/multi, mobile, apartment, hotel/motel, dormitory) 118 1,367,026 89.8% 143 1,965,483 81.7%

Non-Residential (school, church, business, restaurant, hospital, storage) 27 4,250 0.3% 19 42,250 1.8%

Vehicles (auto, truck, bus, plane, train, construction) 82 140,700 9.2% 92 395,605 16.4%

Outside (brush, grass, rubbish, outside fires with value) 273 7,202 0.5% 278 527 0.0%

Other 27 3,550 0.2% 20 1,715 0.1%

Total 527 1,522,728 100% 552 2,405,580 100%

Fire

Structure fires accounted for 27 percent of total fires (145 out of 527) in 2014 compared to 29 percent (162 out of 552) in 2013. Of the 145 structure fires in 2014, 81 percent were residential.

Vehicle fires account for 16 percent of total fires in 2014 while outside/other fires continue to represent the largest percentage of total fires at 57 percent.

In 2014, the estimated dollar loss due to fire totaled $1,522,728. This represents a decrease of $882,852 over 2013 estimates. The fire with the highest estimated property damage occurred in September, at a single family residence. Total property damage was estimated at $200,000.


Year # of

Investigations # of Arsons # Resulting

in Arrest Juvenile Firesetter

Referrals

2014 81 16 3 14

2013 92 15 9 7

Fire

Structure Fires Area of Origin and Source of Ignition The highest number of structure fires continue to occur in the functional areas of the structure (56) followed by structural areas (17) and storage areas (16).

Thirty-six of the 56 functional area structure fires originated in the kitchen/cooking area. The second highest number of functional area structure fires originated in the bedroom (9) followed by the bathroom (4), office (3), laundry (2) and other/dining area (2).

Operating equipment was the greatest source of ignition for structure fires at 34 percent with an average estimated dollar loss per fire at $13,558. An open flame or smoking material was the second greatest source of ignition at 22 percent with the average estimated dollar loss at $9,000. Cigarettes were the leading source of open flame fires.

There were 81 fires investigated by City of Henderson fire investigators in 2014. Of the fires investigated, 16 were determined to be arson compared to 15 in 2013. Three of the 16 arson fires resulted in four arrests. A total of 14 juveniles were referred to the Partnerships for Youth at Risk program in 2014 compared to seven in 2013.

Arsons

Civilian Fire Death and Injury

Over the past five years, there were a total of six civilian fire-related deaths in the City of Henderson. Two fire-related deaths occurred in 2014, 2013 and 2011.

Three civilians were injured during fire incidents in 2014. Two fire-related injuries occurred as a result of residential garage fires and one was a result of a vehicle fire. All injuries sustained were minor in nature.


Incident Counts by Initial Dispatch Category

Medical Priority Dispatch Category 2014 2013 2014 % of Total

1 – Abdominal Pain / Problems 726

721

3.2 2 – Allergies (reactions) / Envenomations (stings, bites) 193 237 0.9 3 – Animal Bites / Attacks 34 50 0.2 4 – Assault / Sexual Assault 470 455 2.1 5 – Back Pain (non-traumatic or non-recent trauma) 206 250 0.9 6 – Breathing Problems 2,111 2,135 9.3 7 – Burns (scalds) / Explosion 20 13 0.1 8 – Carbon Monoxide / Inhalation / HAZMAT 31 30 0.1 9 – Cardiac or Respiratory Arrest / Death 383 382 1.7 10 – Chest Pain (non-traumatic) 1,441 1,374 6.4 11 – Choking 110 93 0.5 12 – Convulsions / Seizures 752 739 3.3 13 – Diabetic Problems 523 516 2.3 14 – Drowning (near) / Diving / Scuba Accident 7 6 0.0 15 – Electrocution / Lightning 3 6 0.0 16 – Eye Problems / Injuries 28 30 0.1 17 – Falls 3,555 3,104 15.7 18 – Headache 126 146 0.6 19 – Heart Problems / AICD 425 412 1.9 20 – Heat / Cold Exposure 61 74 0.3 21 – Hemorrhage / Lacerations 730 676 3.2 22 – Inaccessible Incident / Other Entrapments (non-vehicle) 0 1 0.0 23 – Overdose / Poisoning (ingestion) 489 475 2.2 24 – Pregnancy / Childbirth / Miscarriage 109 115 0.5 25 – Psychiatric / Abnormal Behavior / Suicide Attempt 356 313 1.6 26 – Sick Person (specific diagnosis) 3,531 3,083 15.6 27 – Stab / Gunshot / Penetrating Trauma 48 57 0.2 28 – Stroke (CVA) 474 492 2.1 29 – Traffic / Transportation Accidents 1,419 1,427 6.3 30 – Traumatic Injuries (specific) 359 342 1.6 31 – Unconscious / Fainting (near) 1,810 1,760 8.0 32 – Unknown Problem (man down) 1,457 1,113 6.4 33 – Transfer / Interfacility / Palliative Care 639 628 2.8 34 - ACN Automatic Crash Notification or other 0 0 0.0 Total 22,626 21,255 100

Emergency Medical Services

The top five most common EMS concerns reported by citizens include: falls, sick person, breathing problems, unconscious/fainting, and unknown problem (in bold). The top five categories account for 55.1 percent of all EMS calls reported.

Falls have been the number one reason why citizens request EMS for the past six years in a row. In 2014, falls accounted for 15.7 percent of total incidents.

Counts in the above table are based on information received during the initial telephone call from the person reporting the incident and do not represent the outcome of the incident.


Emergency Medical Services

The City of Henderson Fire Department provided medical care to 19,767 patients in 2014 compared to 19,092 the previous year, representing an increase of 3.5 percent. The Fire Department transported 67 percent (13,270) of patients to area hospitals.

In 2014, there were 13,218 transport runs by fire department rescues. This represents a slight increase over the previous year and a 14 percent increase over the last five years. On average, there were 36 transport runs per day in 2014.

In June 2014, Rescue 99 transitioned from a “peak load” resource, staffed only during periods of high demand, to a full-time resource in District 99. The addition of this resource provides for faster response and improved service in District 99, and reduces the number of out of district responses by Rescue 98 and neighboring resources. For the past five years, R98 responded to the highest number of transport runs, however, in 2014, R83 handled the highest number, averaging 5.8 per day.

The highest number of transport runs occurred in District 83 followed by District 94. District 82 experienced the highest increase in the number of transport runs over the previous year at 104.

Chart is based on number of transport runs by HFD units, not number of patients transported. Some transport runs have multiple patients.

*R99 transitioned from a peak load to a full-time resource in June 2014.


Customer Service and Community Outreach

Customer Service Feedback

Community Outreach

Community outreach plays a major role in the Henderson Fire Department, encompassing fire and life safety, injury prevention and risk reduction, health and wellness and career education. Our vision “to be a community fire department our citizens know and trust” is reinforced through our daily interactions with school children, residents and business groups, allowing them to see us as far more than emergency responders. Our outreach efforts are enhanced through collaborations with the Henderson Professional Firefighters Local 1883 and various local, state and federal agency partners.

This year, the Fire Department offered 85 school visits and fire station tours to the public, participated in 17 community events and eight community presentations. The Fire Department also partnered with the Police Department to host the third annual Community Safety Expo which featured exhibits and activities related to life-safety, fire prevention and healthy living.

Through the many outreach programs offered to the community, the Henderson Fire Department provided valuable public safety information to over 27,000 adults and children.

Question Agreement Rate

Your 911 call was answered promptly by a 911 operator. 97.4%

The 911 operator was courteous and caring. 96.5% Personnel arrived promptly. 99.5%

Personnel presented themselves with professional conduct. 99.3% Personnel were compassionate and caring. 99.0%

Personnel clearly explained procedures performed. 96.1% Personnel resolved your issue or concern to your satisfaction. 95.7%

Personnel reduced your pain or discomfort. 85.0% Personnel provided you with high-quality service. 97.8%

Personnel met or exceeded your overall expectation of service. 98.0% The Fire Department is active in the community and fosters trust. 94.8%

The Fire Department’s goal is to deliver the highest quality service to City of Henderson residents and visitors with compassion, integrity and respect. Customer feedback is very important in assisting the department to improve quality of service. The department sent questionnaires to 4,068 customers and received 1,469 responses (36% return

)

Additionally, the department sent questionnaires to 3,845 customers who were treated but declined medical transport to an area hospital. Of the 775 respondents, 97.3 percent rated the quality of care and overall experience as outstanding or excellent.


The City of Henderson conducted a Community Assessment Survey in the fall of 2014 to gauge citizen satisfaction with the quality of City services and to establish priorities for service delivery. The survey results showed that 98 percent of Henderson residents say they are satisfied with the quality of fire services and 98 percent are satisfied with ambulance and emergency medical services. In fact, these Henderson Fire Department services received higher approval ratings than any other services provided by the City of Henderson. The following list of 2014 accomplishments helped the Fire Department achieve those high customer satisfaction levels.

Service Demand

• In 2014, the City of Henderson saw a 50 percent increase in the number of patients who survived Sudden Cardiac Arrest (SCA) with normal to good neurological outcome (CPC 1-2). Additionally the department maintained an overall cardiac arrest survival rate that is two and a half times the national average.

• The City of Henderson was the first city in Southern Nevada to be awarded the “Heart Safe Community” designation by the Nevada Project Heart Beat foundation. In order to be awarded this designation, a City has to have significant programs in place to respond to cardiac arrest, train the public on CPR techniques, and have a comprehensive public AED program in place.

• Partnered with the Parks and Recreations department to

implement an Automatic External Defibrillator (AED) Loaner program. An AED is a simple to use medical device that applies an electrical shock to victims of sudden cardiac arrest to restart their heart. This is the first program of its kind in Southern Nevada. This program allows people to check out an AED to be used when attending or participating in events at City of Henderson parks and recreational facilities.

• Completed a recruitment process and cadet academy for 17

new fire fighters for the City of Henderson. These new fire fighters filled existing vacancies and provide additional response capability.

Accomplishments


Accomplishments

Community Response Capability

• Partnered with the City of Henderson Police Department to

provide Hostile Mass Casualty Incident training to first responders for active shooter type events. The plan that has been developed is one of the first of its kind in the nation. The plan provides for a coordinated response between fire, EMS and law enforcement to reach and rescue victims in a hostile situation more quickly while providing a high level of safety to first responders.

• Placed an eighth full-time, transport capable ALS rescue unit

into service in the Anthem area. The addition of this resource allows the Fire Department to maintain system-wide response times while increasing the number of incidents meeting response time goals in District 99 by 46 percent.

• Completed the replacement of obsolete Thermal Imaging

Cameras (TIC) with state of the art TICs for all emergency response apparatus. This hand-held technology projects images to video screen based on temperature. The TIC helps firefighters to locate hidden fires, allows firefighters to rapidly locate and rescue fire victims, and increases firefighter safety by providing visibility in dark or smoke filled conditions faster.

• Engaged stakeholders in the design and specifications

process for a replacement fire engine. The City purchased one Rosenbauer Commander Fire Engine to replace Engine 81 with a delivery date of January 2015.

• Implemented a plan to enhance the Fire Department’s

hazardous materials response capability to more effectively respond to and mitigate hazardous materials incidents. Received grant funding to train 33 existing personnel to the hazardous materials technician level. To date, 80 percent of the equipment has been purchased and an agreement is in place to utilize a decommissioned Hazmat vehicle from the North Las Vegas Fire Department.


• The Office of Emergency Management initiated the homegrown “Get READY! Stay READY!” campaign for community emergency preparedness. This campaign focuses on family readiness and emergency preparedness throughout the year. More than 90,000 contacts were generated through live presentations, printed media, and a series of 12 topical videos. The campaign was awarded the USA Regional Citation by the International Association of Emergency Managers. In addition, the campaign will be used as a model best practice for all emergency management organizations.

• Celebrated the inaugural City of Henderson Emergency

Preparedness Week. Staff presented community disaster preparedness information to more than 2,100 people during this first-ever event.

• Participated in 12 large-scale disaster exercises, involving

local and state level stakeholders, to increase the City’s readiness for disaster and enhance inter-agency operational effectiveness.

• City management, staff and partner organizations

attended the Federal Emergency Management Agency (FEMA) Integrated Emergency Management Course in September. Representatives from multiple City departments, partnering agencies and local businesses attended this course, developed specifically for the City, and participated in training and exercises designed to improve the City’s emergency management response to disasters.

• The Office of Emergency Management was designated by

the National Weather Service as a Weather-Ready Nation Ambassador city.

Accomplishments

Emergency Preparedness


• Completed third annual “Safe Pools Rule” drowning prevention campaign providing drowning prevention education and awareness to over 10,000 Henderson families. The Safe Pools Rule! campaign is provided through a continuing partnership with city and community organizations.

• Continued partnership with the Police Department to host a

combined Community Safety Expo and National Night Out. Increased the number of community partners and local businesses participating to 100 compared to 55 the previous year. Approximately 4,500 people received information and participated in activities promoting life-safety, health and wellness, and fire and crime prevention.

• Launched the “Check Your Seats in the Heat-Because Heat

Kills” campaign to stop heat-related deaths and injuries that can happen to children and pets when they are left unattended in vehicles. Distributed 3,000 reminder ribbons throughout the city.

• More than 700 residents visited their local fire station

during the Fire Department’s Open House event. During this one-day event, the public was invited to tour their local fire station, meet their first responders, and receive a first-hand look at the department’s emergency response capabilities.

Community Outreach

Accomplishments


Public Service Excellence

Goal: Sustainable Practices and Development

Accomplishments

• Achieved a higher Public Protection Classification from the Insurance Services Office, as a result of a comprehensive evaluation of the Fire Department’s fire suppression delivery system. The department’s Public Protection Classification improved from a 3/9 to a 2/2x.

• Ninety-eight percent of customers agree that fire

department personnel provided them with high-quality care and met or exceeded their expectation of service.

• Continue to be one of three fire departments nationwide

that maintain dual accreditation with the Commission on Fire Accreditation International (CFAI) and the Commission on Accreditation of Ambulance Services (CAAS).

• Conducted live fire multi-company training drills in an

acquired residential structure. This type of training provides realistic fire conditions, giving firefighters an opportunity to enhance structural firefighting skills and increase operational safety, efficiency, and effectiveness.

• Completed a full revision of the Officer Development

School curriculum: The Book of Tactics and Strategies, seventh edition and Eight Functions of Command, fourth edition.

• Developed and implemented a new target hazard – preplan

program, adding dozens of new preplan documents to the mapping program. This provides more critical information to responding officers in order to make better tactical decisions.

• Provided confined space vapor suits to the technical rescue

team. This personal protective equipment provides the team with the capability to enter confined spaces that contain dangerous contaminants in order to perform rescue or recovery.

• Doubled Incident Command capabilities by equipping two on-call Deputy Chief’s vehicles with an incident command communication package.

1999-2017


Employee Retirements, Promotions and New Hires

Accomplishments

• Upgraded four multi-gas detection monitors. This equipment enables first responders to identify the presence and danger levels of certain flammable and poisonous gases.

• Developed and implemented Ebola Virus Disease response

procedures and training to enhance the safety of first responders, mitigate the potential spread of the disease and provide an effective response within the community.

• Developed and fostered a citywide campaign focused on

employee health and safety. Included safety as a core value of the City and created a culture committed to protecting the health and safety of all City of Henderson employees and eliminating avoidable workplace accidents and injuries.

• Reduced the number of citywide workers compensation

claims by 19 percent and total direct costs by 25 percent. • Conducted citywide evacuation drills which included a total

evacuation of the City Hall complex. • Completed a review and revision of the Citywide Safety and

Health Procedures Manual. • Awarded grant funding through Homeland Security for

personal protective equipment for fire and EMS first-responders to active shooter incidents. The equipment consisted of ballistic armor for protection of personnel in hostile environments.

Employee Safety, Health and Wellness

S a f e t y i s a c o r e v a l u e o f t h e C i t y .


Retirements & Resignations

Buster Ballance Engineer 06-30-2014 27 years, 9 months Yahya Alwakza Firefighter Paramedic 01-04-2014 7 years, 5 months Max Frank FD Services Asst. 11-06-2014 2 years, 10 months Mario Rueda FD Services Asst. 01-02-2014 2 years, 1 month Eddie Dossey Firefighter 01-09-2014 2 years, 0 months Thank you for your service!

Employee Promotions, New Hires and Retirements

Promotions

Shawn White 03-03-2014 Deputy Fire Chief Tim Veit 03-03-2014 Battalion Chief Terry Wilferd 05-26-2014 Division Chief - Training Mike Charlton 06-09-2014 Captain Matthew Behrens 07-07-2014 Engineer

New Hires

Scott Dysinger 01-08-2014 FD Services Asst. Emilie Jones 01-27-2014 FD Services Asst. Joshua Anselmo* 02-03-2014 Firefighter Paramedic Jason Beauchamp 02-03-2014 Firefighter Brandon Bowyer 02-03-2014 Firefighter John DiLuigi 02-03-2014 Firefighter Samuel Gilek 02-03-2014 Firefighter Mark McGovern* 02-03-2014 Firefighter Paramedic Timothy McKeever 02-03-2014 Firefighter Colin McTaggart* 02-03-2014 Firefighter Paramedic Ryan Nardi 02-03-2014 Firefighter Scott Nestor 02-03-2014 Firefighter Victor Nowak 02-03-2014 Firefighter Brett Parry 02-03-2014 Firefighter Joshua Ross 02-03-2014 Firefighter Robert Sarokas* 02-03-2014 Firefighter Paramedic Anthony Todorut* 02-03-2014 Firefighter Paramedic Dakota Yamka 02-03-2014 Firefighter Michael Atherall 09-15-2014 FD Services Asst. *Received certificate upgrade to Firefighter Paramedic December 2014


FIREEst. 1953

Henderson Fire Department240 Water St.

Henderson, NV 89015702-267-2222 | cityofhenderson.com

City CouncilAndy Hafen, Mayor

Sam Bateman, Councilman

Debra March, Councilwoman

John F. Marz, Councilman

Gerri Schroder, Councilwoman

Bristol S. Ellington, AICP, ICMA-CM, Interim City Manager

Steven R. Goble, Fire Chief

2014 Annual Response REPORT - Henderson, Nevada · 2015-05-13 · 2014 To be a community fire department our citizens know and trust. City of Henderson Fire Department 2014 Annual

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