2014: A Banner Year for Community

2014: A Banner Year

for Community

January 2015

Our Mission. Connect companies with customers online,

unlocking new value for both sides2

Get Satisfaction: The leading online community

platform provider

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Demo

2014: Community Goes Mainstream

Demand for mobile, social support

Subscription-based businesses

Internet of Things

Sharing Economy

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Industry’s Largest Base of Community

Customers

Business

Tech

Consumer

Tech

Media &

ServicesCPG / Retail Education

B2B B2B B2B B2B B2B

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Existing Customers Extending Community

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Extending community…

• New Products

• New Geographies

• New Divisions

• New Users

• New Use Cases

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Demo

Platform Advances to Simplify Community

EASIER than ever to…

• Set up, configure and deploy

• Allow users to discover community

• Drive engagement and deliver value

• Capture insights

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Our platform offers the fastest time to value.

New Customer Success Model

Onboarding & Strategy

Proactive Outreach

Community Health

Reviews

Education & Best Practice

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Demo

Community Management Essentials

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Community Manager

Benefits

Company

Benefits

B2B

• Manage best-in-class

community

• Marshall enthusiasm

and resources around

the customer

• Be a leader in an new

discipline

• Highlight expertise with

credentials

B2B

• Realize the potential of

a community

• Develop a strategic plan

• Continuously analyze

and improve

performance

• Demonstrate ROI

• Avoid common

mistakes

Integrations with Key Business Applications

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Support Marketing Social Other

B2B B2B B2B B2B

200+ customers deployed in connection with

Salesforce or Zendesk.

The New Community Mindset

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Do I need a community?

Which business problems should

I tackle first with community?

Thank you.

Rahul Sachdev, CEO, Get Satisfaction

[email protected]

@RahulSachdev

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Interested in learning more about what a

community can do for you?

Request a Demo Today!

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