KARMA RETAILER BASE LEVEL IN-STORE TESTING MOBILE PHONES August 30, 2014
Aug 08, 2015
KARMA RETAILERBASE LEVEL IN-STORE TESTING
MOBILE PHONES
August 30, 2014
Tools for Testing
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SIM CARD SIM CARD EJECTION TOOL
CHARGER
Identifying device brand and model
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The brand and model can be found in one of the following places:• Printed on front housing
• Printed on the sticker behind the battery
• For Apple iPhone model identification, refer to training presentation “Identifying iPhone models” in the training documents section of XchangeHub
Questions for Basic Level Testing
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1. Does your device powers on and is able to make and receive calls in India? Yes/No
2. What condition is your device in? Fair/Good/Like New
3. Is your display cracked, discolored, pixilated or non-functional? Yes/No
4. Does the device charge and hold charge correctly? Yes/No
5. Is your WiFi, Bluetooth, and camera working? Yes/No
6. When was this device purchased? Less than one year/Greater than a year
7. Do you have an original charger for this device? Yes/No
8. Does your device have any liquid damage whatsoever? Yes/No
9. What color is your device? Black/White
1. Does your device power on?
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POWER• Insert battery and check that the device fully powers on
and boots to home screen of operating system.
Insert SIM card Insert battery Press the ON/OFF button
• If the device does not turn on with battery, connect charger, wait 2-3 minutes and then turn device on.
1. Is your device able to make/receive calls?
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MAKING/RECEIVING CALLS• After device has fully booted, make a call to and from the
phone and assure that microphone and receiver are working.
Dial any valid number then press calling
key
Make a call from another
device and run the same test
Put phone to ear and see if your voice can be heard and that the line dialed can hear
your voice
2. Physical Condition Assessment
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FAIR CONDITION• Fake housing • Heavily used, significant wear and tear, heavy scratches and
scuffs on screen and housing, dust marks under screen and may have dents or chips in the housing.
CRACKS COLOR FADED
SCRATCHED SCREEN
HEAVY SCRATCHES/DENTS
GAP IN HOUSING DUST UNDER SCREEN
2. Physical Condition Assessment
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GOOD CONDITION• Signs of wear and tear from normal use - small/light
scratches, cuffs or nicks on screen and housing are acceptable
2. Physical Condition Assessment
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LIKE NEW• Looks like it has never been used. • NO scratches, dents, nicks, etc.
3. Is your display cracked, discolored, pixilated or non-functional?
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GOOD DEFECTED PIXEL DEFECT
DISCOLORATION/SPOTSCRACKED
LCD DEFECTS
4. Does the device have an original battery that charges correctly?
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Original Battery Fake/Local Battery
Connect the charger with device and
check whether device battery bar
increases or not.
• Battery should be original of the same brand as the device• Battery should not be swollen• Battery should charge when plugged in
Swollen
Normal
5. Is your WI-FI , Bluetooth and camera working?
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If Wi-Fi networks are showing and the device is able to connect to a network, the Wi-Fi is working.
WIFI• Main Menu• Settings• Wi-Fi• Turn Wi-Fi ON
5. Is your WI-FI , Bluetooth and camera working?
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Once Bluetooth is ON a symbol should appear on the top of the screenPair with another device to see if bluetooth is working – it if pairs, it works
BLUETOOTH• Main Menu• Settings• Bluetooth• Turn Bluetooth ON
5. Is your WI-FI , Bluetooth and camera working?
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• Does it turn on?• If on, check for clarity, pixilation, flash (if available)?• Take picture• Check front camera (if available) for the above
CAMERA• Go to Main Menu• Go to Camera
6. When was this device purchased?
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Less than one year/Greater than a year
Less than one year• Only acceptable if the seller is carrying an original invoice
which proves that the device was purchased less than one year from date of exchange/trade-in
• A copy of this invoice is to be kept and packed with the device
Greater than one year• No invoice = greater than one year• Invoice showing greater than one year = greater than one
year
7. Do you not have an original charger for this device?
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Original Charger Local Charger
SAMSUNG NOKIA
HTCBLACKBERRY
• Charger should be original / of the same brand as the device• Charger should have both USB cable and adapter• Charger should not be cut or damaged
8. Does your device have any liquid damage, whatsoever?
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Check whether LDI (Liquid Damage Indictor) is ACTIVE or LIQUID DAMAGED. If LDI color has turned red, it means that the device liquid damage.
LDI ACTICE
Dos and Don’ts
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• Do not accept CDMA devices
Contact
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Karma Recycling Pvt. Ltd.
Registered Office:
F/27/2 Okhla Industrial Area | Phase II | New Delhi 110020
Sales Office:
971/1 Kapashera (opposite Fun n Food Village) | New Delhi 110037
E-mail: [email protected]
Phone: +91 – 99711 - 89711
https://www.facebook.com/KarmaRecycling
http://www.youtube.com/karmarecycling
https://twitter.com/KarmaMovement
Disclaimer
This presentation has been prepared by Karma Recycling Private Limited and/or its affiliates (“Karma”) for the exclusive use of the party to whom Karma delivers this presentation (the “Company”) using information provided by the Company and other publicly available information. The content contained herein involve elements of subjective judgment and analysis. Karma does not make any representation or warranty, either express or implied, as to the accuracy, completeness or reliability of the information contained in this presentation. It should not be regarded by the recipients as a substitute for the exercise of their own judgment. Nothing contained herein is, or shall be relied upon as, a promise or representation as to the past or future. The Company should consult its own counsel, tax and financial advisors as to legal and related matters concerning any transaction described herein. This presentation does not purport to be all-inclusive or to contain all of the information that the Company may require. This presentation has been prepared on a confidential basis solely for the use and benefit of the Company. Distribution of this presentation to any person other than the Company and those persons retained to advise the Company, who agree to maintain the confidentiality of this material and be bound by the limitations outlined herein, is unauthorized. This material must not be copied, reproduced, distributed or passed to others at any time, in whole or in part, without the prior written consent of Karma. Karma specifically prohibits the redistribution of this material and accepts no liability whatsoever for the actions of third parties in this respect.