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Beginning Schedulingfor Part 91
PRESENTED BY:
Gerald Grady, CSX Corporation
Theresa Lushina, Motorola Solutions
Holly Pendleton, Aflac Incorporated
Schedulers & Dispatchers Conference | San Antonio, TX | January 22 – 25, 2013
Wednesday, January 23, 2013 10:15 am – 11:45 am
How and What we are going to cover
Audience participation
What is your role in the Aviation Department
Scheduling a company aircraft Scheduling a company aircraft
Pre & Post Documentation
Resources
2
In the beginning…
3
What skills did you bring to this job?
Organize
Details
4
Details
Multi-task
Company training classes
Department un-official training
Schedulers & Dispatchers Conference
I am overwhelmed!
There is so much to learn… where do I start?
Schedulers & Dispatchers Conference
Scheduling Software Users meetings
License and re-current schools
Networking
5
Know “YOUR” Aviation Department
Aircraft availability and limitations
Airports and limitations
Crew availability and limitations
6
Passengers
Risk Assessment Tool
Standard Operating Procedures (SOP)
Communication Hub & Language Interpreter
CompanyExecutives
ExecutiveAssistantsService
7
YOU
Assistants
(am/pm)
Pilots
(Zulu)
Maintenance
(24 Hr)
ServiceProviders
Domestic Trip
8
“One of the most useful aspects of the left-brain is the
linear thinking, or sequential thinking. The brain takes
details, lines them up, arranges them in logical order,
and draws conclusions. The left-brain makes lists. It
enjoys schedules and daily planning. A sense of
accomplishment is achieved when tasks are checkedaccomplishment is achieved when tasks are checked
off the list”
9
One of many from a Google search on left-brain
Trip A to Z
Receive trip request Review request – FOM & Company Policies Select aircraft Review and select airports (confirm w/crew if need) Build trip in scheduling software Crew flight Add passenger manifest (For international trips) - contact Service Provider
10
(For international trips) - contact Service Provider Review catering requests* Confirm flight times with executive assistant - Get pax itinerary Select FBO – request any services Arrange ground transportation Arrange crew logistics: hotel / day room / ground / catering Review trip with assigned crew Send executive assistant/passenger completed itinerary Aircraft departure Flight follow Post flight Debrief
REQUESTED
RECEIVED
REVIEWED
The 4 R’s
11
REVIEWED
RECONFIRMED
The Request…
12
By phone?
By email?
By online reservation request?
Receive Details
When
Who
Where
13
What time
Receive Details
Who
Where
When
What time
14
What time
Catering
Ground Transportation
Special Requests
Review Request
Checklist
Date(s) available?
Aircraft available?
Check with maintenance
Closest airport accessible?
15
Closest airport accessible?
Build trip in scheduling software
Time constraints?
Crew available?
Duty day issues?
FBO – accommodate?
Received trip approval?
International Trip Planning
Passports (Primary or Second) – VERIFY
Over-flight and Landing Permits
Visas
Handling Information
16
Over-flight and Landing Permits
Customs, Immigration, & General Declaration forms
CANPASS Checklist
Security Brief
eAPIS
Trip Confirmation –Reconfirm and Cross-Check
Confirmed with: __________________
Location Dates / Times
Purpose of Travel
Review Pax Profile – Special Requests
Catering ordered/confirmed
Pax Ground Transportation
17
Pax Ground Transportation
Pax Information Card
FBO’s Notified
ARO’s / Customs Notified
Crew Notified
Maintenance Tech Notified
Contract Fuel Arranged
Flight Plans
Crew Hotel
Crew Transportation
Checklist – VERY IMPORTANT
Trip cancelled!!!
18
Pre-Flight Briefing & Trip Package
Crew Paperwork
Passenger Manifest (to be signed)
Copy of Passenger Itinerary from Admin
19
Passenger Profile
Flight Plans
Crew Hotel Confirmations and Directions
Crew Transportation
Contract Fuel Arrangements
Catering Details & Confirmation
Flight Following
Was is it? Do You do it? Should You?
tracking system
20
automatic messages
Post Trip
Paperwork – trip packet
Debrief with crew
Reporting
21
POST FLIGHT REPORT
N ________ CAPTAIN: _________________ DATE: _____________