2013 Five Star Home Professionals · 2013 Five Star Home Professionals ... Priya Sangtani ∙ Comey & Shepherd, Realtors Robbie Schlager ∙ Sibcy Cline, Realtors Robert Schmitt ∙
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www.fivestarprofessional.com — FS 1
Special advertiSing Section
www.fivestarprofessional.com — FS 1
2013 Five Star Hom
e Professionals
• The 2013 Five Star Real Estate Agents, Mortgage Professionals and Home/Auto Insurance Professionals do not pay a fee to be included in the research or the final list.
• Each professional is screened against state governing bodies to verify that licenses are current, and no disciplinary actions are pending.
• The inclusion of a real estate agent, mortgage professional or insurance professional on the final lists should not be construed as an endorsement by Five Star Professional or Cincinnati Magazine.
• The research process incorporates a statistically valid sample in order to identify the professionals in the local market who score highest in overall satisfaction. These professionals are not included on the list unless their score is statistically valid.
For more information on the Five Star award and the research/selection methodology, go to www.fivestarprofessional.com.
DiScloSureSresearch
2013 cincinnati Five Star Home Professionals
real estate Agents
Mortgage Professionals
Home/Auto insurance Professionals
2013
Five Star Professional partnered with Cincinnati Magazine to identify real estate, mortgage and insurance professionals in the Cincinnati area who deliver outstanding service and client satisfaction. The Five Star Professional research team contacted thousands of recent homebuyers, as well as other consumers. Clients may also submit evaluations online. Phone, mail and online respondents rated their service professional on criteria such as overall satisfaction and whether they would recommend the provider to a friend. The research methodology allows no more than 7 percent of professionals in each category to receive the award. This year’s winners are listed and profiled in the following pages (see each award winner’s listing for more details).
Professionals who satisfied each of the following objective criteria were named a 2013 Cincinnati Five Star Real Estate Agent, Five Star Mortgage Professional or Five Star Home/Auto Insurance Professional:
1. Received a qualifying client satisfaction rating.
2. Satisfied the applicable state licensing requirements.
3. Actively employed as a licensed professional for a minimum of three years.
4. Favorable regulatory and complaint history review.
5. Satisfied minimum client volume or production on a one-year and three-year basis (number and volume of transactions or number of client households served).
the research methodology is designed
to identify professionals who meet or
exceed objective evaluation criteria
associated with providing quality
services to clients.
— Alexandra Saul, Research Director, Five Star Professional
Five Star real estate AgentsFive Star Professional surveyed Cincinnati area residents who purchased a home priced at more than $150,000 within a 12-month period (October 2011 to October 2012). The final list of 2013 Cincinnati Five Star Real Estate Agents is a select group, representing less than 3% of real estate agents in the area. Evaluations were collected by mail, phone and online at www.fivestarprofessional.com/homesurvey.
Nancy’s Business Is Focused on the East Side of Cincinnati Where She Was Born and Raised
From Nancy: My objective, always, is to give my clients the information, care and time they need to make the best decisions for their unique goals, whether they are buying or selling.
“Dear Mr. Wolfer: We originally chose Nancy because she was well-versed in selling homes in our neighborhood. Now I can tell you that I would never use another Realtor. You are lucky to have her on your team, and so was I.” — J. Forbes
“Nancy Douglass made our transition to Cincinnati painless; moreover, her advice, thoroughness and attention to detail — throughout the buying process to closing — were the mark of a true professional.”
“Thank you so much for helping us fi nd our fi rst home. We absolutely love it here! We are getting settled in, and it really feels like home! You were so great with everything, and we will absolutely recommend you to all of our friends and family!” — Aaron and Maegan
“Nancy went way above her duties and should be an example for her profession. I appreciated the extra care and interest she took in my personal situation, which was the reason for selling my home. Nancy turned this into a positive experience!” — C. Caudill
7870 East Kemper Road, Suite 100 • Cincinnati, OH 45249Cell: (513) 265-2236 • Office: (513) 489-2100www.comey.com • [email protected]
Left to right: Three-year winner Regina Chilcoat, Jessica Chilcoat
• Mother/daughter team • East side or west side, team Chilcoat’s on your side • Comey & Shepherd's top Harrison team • Dedicated, enthusiastic, knowledgeable, customized service • Business built on repeat and referral clients
• Our business is built on integrity • More than 30 years of combined experience • Hardworking and dedicated • Committed to client satisfaction • Unsurpassed customer service
7127 Liberty Centre Dr.West Chester, OH 45069Phone: (513) 777-2333Cell: (513) [email protected]
Your Real Estate Ambassador
• City of Cincinnati real estate ambassador • 25-plus years licensed in Ohio and Kentucky • Certifi ed Residential Specialist — CRS • Graduate, Realtor Institute — GRI • Residential Financial Counselor — RFC®
No one has a crystal ball, but having an educated, interested and forward-thinking friend as a real estate professional will go a long way in giving you the edge to buy, sell or invest in your real estate future. With more than 25 years of experience, David was recently appointed a real estate ambassador by the mayor of Cincinnati. David represents Realtors and consumer interest on the board of directors for the Cincinnati Area Board of Realtors as well as on the board of directors for the Ohio Association of Realtors. This allows David to stay current on local and state issues that aff ect your real estate interest. David has your back — his purpose is to sell a lifestyle, making your real estate dreams a reality.
Two-
Year
Winn
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“Treat everyone fairly and with respect. Keep up with market conditions, so you are always knowledgeable.”— Five Star award winner
Tony Auciello RE/MAX Preferred Group (513) 646-2177 [email protected] TonyAuciello.com
Rick Ayers RE/MAX Preferred Group (513) 207-6600 [email protected] rickayershomes.com Excellence in Real Estate
Jim BasquetteHuff Realty(513) [email protected] Service … Extraordinary Results
Aggie S. craycraft erA real Solutions realty (513) 594-4183 [email protected] www.aggiecraycraft.com Your Trusted Real Estate AdvisorTw
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Dennis Egan Comey & Shepherd, Realtors (513) 207-2899 [email protected] www.DennisEgan.com Licensed in Ohio and Kentucky
Mike Faulkner Comey & Shepherd, Realtors (513) 313-8613 [email protected] www.isoldit.com Personalized and Professional ServiceTw
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Don’t try to be all things to all people. Stick to
what you know best.
— Five Star award winner
I want to take this opportunity to let my clients know how grateful I am for their continued support and loyalty for the past 23 years. I believe my team offers buyers and sellers unparalleled service. I look forward to assisting you with all of your present and future real estate needs. Thank you!
Whether Natalie is working with first-time homebuyers or clients planning to retire, loyalty and confidentiality are key to her positive customer relationships. The trust she instills with her clients sets her apart from most agents. Buyers and sellers get results with Natalie Schoeny.
Jan Bryan Sharpre/MAX Preferred(513) [email protected] to My Clients’ Best Interest!
Greg J. Stanley Stanley realty/Team Stanley (513) 226-4426 [email protected] www.stanrealty.com Expect More!
Bryan Smith Keller Williams Advisors realty (513) 509-3259 [email protected] www.BryanSmithSells.comBryan Smith Team Advantage
L. Travis Ard ∙ Fifth Third Bank
Kevin Ary ∙ Franklin Financial Group
Jeff Aubrey ∙ Guardian Savings Bank
Johnathan Barber ∙ Equity Resources Incorporated
Robert Barry ∙ Concord Mortgage Group
Joseph Bianco, Jr. ∙ Eagle Savings Bank Page 11
James Bischoff ∙ Family Home Finance
Steve Bostater ∙ Fifth Third Bank
Lori Boswell ∙ Sibcy Cline Mortgage Services
Robert Bryan ∙ Heritage Financial Group
Michael Burroughs ∙ Mortgage House of America
Todd Burroughs ∙ Mortgage House of America
Greg Capannari ∙ Guardian Savings Bank
Amy Case ∙ Cheviot Savings Bank
James Cergol ∙ Queen City Mortgage Page 12
Mike Cosgrove ∙ Fifth Third Bank
Tim Craft ∙ Fifth Third Bank
Tyler Dingle ∙ U.S. Bank
Joe Erdman ∙ Warsaw Federal Savings & Loan Association Page 12
Ron Erdmann, Jr. ∙ First Place Bank
Ann Fehring ∙ Fifth Third Bank
Tony Fiorino ∙ U.S. Bank
Kenneth Garbe ∙ Fifth Third Bank
Ron Glass ∙ Chase
Melanie Gould ∙ Cincinnati Federal Savings & Loan Page 12
Corey Grace ∙ Fifth Third Bank
Teri Hartung ∙ Harrison Building & Loan
Samantha Helton ∙ First Place Bank
Dave Hixon ∙ First Federal Lending
Shawn Huss ∙ First Place Bank
all award winners are listed alphabetically by last name.
Five Star Mortgage ProfessionalsFive Star Professional surveyed more than 9,300 Cincinnati homeowners. The final list of 2013 Cincinnati Five Star Mortgage Professionals is a select group, representing less than 2% of mortgage professionals in the area. Evaluations were collected by mail, phone and online at www.fivestarprofessional.com/homesurvey.
2013 Five Star Mortg
age Profession
als
Kelly Weir coldwell Banker West Shell (513) 543-9347 [email protected] www.cbws.com/kelly.weir Making Home Dreams Come True!
Keep up with market conditions, so you are always knowledgeable.
all award winners are listed alphabetically by last name.
Dan Hutzelman ∙ River City Mortgage
Mandy Knerr ∙ Fifth Third Bank
Joseph Koester ∙ Eagle Savings Bank Page 11
Kathy Lamb ∙ Union National Mortgage
Bill Lavelle ∙ First Federal Lending
Wes Loucks ∙ Cincinnati Federal Savings & Loan Page 12
Scott Lyle ∙ Fifth Third Bank
William Markley ∙ ENG Lending Page 12
Gary McNeal ∙ Mortgage Resource Group Page 12
Tony Mentzel ∙ Warsaw Federal Savings & Loan Association
William Meyer ∙ General Electric Credit Union
Ric Mierenfeld ∙ U.S. Bank
Frank Oberle ∙ Option Financial
Kevin O’Connell ∙ Union Savings Bank
Steve Ostmann ∙ Guardian Savings Bank
Gayle Penix ∙ American Eagle Mortgage Company
Michael Peters ∙ Guardian Savings Bank
Richard Pilger ∙ Union National Mortgage
Marc Poteet ∙ First Financial Bank
Dino Re ∙ Fifth Third Bank
T.J. Reed ∙ Union Savings Bank
Sue Reichard ∙ The State Bank and Trust
Joan Roberts ∙ Fairway Independent Mortgage Corporation
Rajvalla Robinson ∙ Fifth Third Bank
Nancy Rueve ∙ Cheviot Savings Bank
Shannon Scott ∙ Coldwell Banker Home Loans/PHH Mortgage Corporation
Dave Scully ∙ Evolve Bank & Trust
Ronda Segelke ∙ Fifth Third Bank
Jennifer Sorette ∙ Fifth Third Bank
Jeffrey Stegeman ∙ Sibcy Cline Mortgage Services
Donna Thorman ∙ Peoples First Savings Bank
Greg Updegrove ∙ Mortgage House of America
Michael Veeneman ∙ Warsaw Federal Savings & Loan Association
Gary Weber ∙ Fifth Third Bank
Dale Winters ∙ Fifth Third Bank
Michael Zipfel ∙ Zipfel Mortgage Group
Left to right: three-year winner Joe Bianco, 2013 winner Joe Koester
6415 Bridgetown RoadCincinnati, OH 45248
Joe Bianco: (513) 233-7166 Joe Koester: (513) 233-7182
www.eaglesavings.com
Joe Bianco • Joe Koester
Mortgage Lending Experts
• Low mortgage rates with $250 closing costs
• Flexible income, debt and credit requirements
• Conventional, FHA, jumbo and construction loans
• No PMI loans off ered for qualifi ed customers
• Down payment as little as 5% for conventional and 3.5% for FHA
For more than 100 years, Eagle Savings Bank has been helping individuals and families like yours realize their dream of owning a home. We will guide you to the best options that fi ts your individual circumstances, while answering all your
questions.
Qualifying is easy for fi rst-time homebuyers through a variety of programs. Our in-house underwriters require minimal paperwork, as well as quick answers and swift closings. For all your lending needs, call Joe Bianco (513) 233-7166 or Joe Koester (513) 233-7182.
Joseph A. Bianco, Jr., NMLS 709354 Joseph V. Koester, NMLS 709407
Professionals interested in learning more aboutFive Star Professional, please call (888) 438-5782
Go to www.fivestarprofessional.com
Explain things thoroughly, but simply, so the client understands and
feels comfortable.— Five Star award winner
I have a strong belief that everyone has an invisible sign on their forehead that reads: "I am somebody! Make me feel important!" Every client I serve is special, and I go the extra mile to make them feel that way. Years of experience has given me the tools required to provide the right loan for you.
NMLS 38072, NMLS 845246, MB.803870.005-BR.
Polaris Home Funding Corp./Mortgage Resource Group 812 E National Rd. Vandalia, OH 45377 Direct: (937) 890-8725, Ext. 114 [email protected]
Stephen Keller ∙ John J. & Thomas R. Schiff & Company
Kyle Kilburn ∙ Moon & Adrion Insurance
Vivian Krueger ∙ Nationwide
Kimberly Lambert ∙ Nationwide
John Landen ∙ Landen & Associates
Kim Limes ∙ Limes & Riffle Independent Insurance Agents
Virgil Lovitt ∙ State Farm Page 14
Jean Mabry ∙ Clark Theders Insurance
Joe Maher ∙ State Farm
Douglas Massa ∙ CAI Insurance Agency
Michael S. McGraw ∙ R.G. McGraw Insurance
Greg Meinberg ∙ State Farm
Brad Moeller ∙ State Farm
Craig Moon ∙ Moon & Adrion Insurance
Michael Murphy ∙ Murphy Insurance
Robert Murphy ∙ Gallagher SKS
Ryan Murphy ∙ Murphy Insurance
Dave Paris ∙ Allstate Insurance Page 14
Joe Patrick ∙ McCord Insurance
Allan Peace ∙ Allan Peace & Associates Page 14
Kathy Phalen ∙ Wilks Insurance
Robbin Quallen ∙ Robbin Quallen Insurance Agency
Andrea Queale ∙ Farmers Insurance
Steve Raszka ∙ Insurance Associates
Eppa Rixey ∙ Berry Insurance Group
Sue Ruehrwein ∙ Kramer Myers & Werring Dickerson Insurance
C. Dennis Sasser ∙ State Farm Page 14
Steve Saunders ∙ State Farm
Kevin Schlotman ∙ CAI Insurance Agency
John Schnitzler ∙ State Farm
Gary Schork ∙ State Farm
Marvin Schubert ∙ CAI Insurance Agency
Cameron Shandersky ∙ John J. & Thomas R. Schiff & Company
Donald Shrout ∙ Nationwide
Douglas Smithson ∙ Smithson Insurance Page 14
David Thaman ∙ CMS Insurance Agency
Jonathan Theders ∙ Clark Theders Insurance
Richard Theders ∙ Clark Theders Insurance
Steven Ulmer ∙ State Farm
Rick Verst ∙ State Farm
Robert Walker ∙ Liberty Mutual Insurance
Bob Will ∙ Lauber & Will Insurance Page 14
Greg Wilson ∙ Kresser Insurance Agency
Bradley Wittenbaum ∙ SP Agency
Brad Wolfenden ∙ State Farm
Wally Wong ∙ State Farm
Melissa Zepf ∙ CMS Insurance Agency
Five Star Home/Auto insurance ProfessionalsFive Star Professional surveyed more than 9,300 Cincinnati homeowners. The final list of 2013 Cincinnati Five Star Home/Auto Insurance Professionals is a select group, representing less than 1% of insurance professionals in the area. Evaluations were collected by mail, phone and online at www.fivestarprofessional.com/homesurvey.
Jeff BurkhartBurkhart Insurance Agency(513) [email protected] Agent You Can Depend On
Dave Paris Allstate Insurance (513) 874-3048 [email protected] www.allstate.com/daveparis
C. Dennis SasserState Farm Insurance(513) [email protected], Good-Neighbor Service
Douglas Smithson Smithson Insurance LLC (513) 831-6400 [email protected] dougsmithson.com Thanks to My Clients for Your Continued Support Tw
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Bob Will Lauber & Will Insurance (513) 661-8300, Ext. 4 [email protected] lauberandwill.com Thank You to All of Our Clients
Allan PeaceAllan Peace & Associates, Inc.(513) 353-4567
Independent Agents Two-
Year
Winn
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“Make sure you’re dealing with someone who is knowledgeable
and ethical.”
— Five Star award winner
“Always be honest. It can take a lifetime to build a reputation, but it can only take a second to destroy it.”
— Five Star award winner
We provide insurance and financial services. Our focus is on tailoring each policy and account to your individual needs, and we have done so for 33 years. We live "like a good neighbor," and yes, we sell life insurance, too!