2013-06-21 MAT All Staff Presentation: Innovation

Two Quick Updates from MAT

1.1. TMS Upgrade = Success!TMS Upgrade = Success!

Two Quick Updates from MAT

1.1. TMS Upgrade = Success!TMS Upgrade = Success!

2.2. Intranet = Kaboom!Intranet = Kaboom!- We are working to build a new portal, We are working to build a new portal,

stay tunedstay tuned

- In the meantime, expect some all-staff In the meantime, expect some all-staff emails and voicemailsemails and voicemails

Shots on GoalShots on Goal

Innovation at the MIAInnovation at the MIA

“You miss 100% of the shots you don’t take” – Wayne Gretzky

DNA

DNA

Culture of ChangeCulture of Change

NEW definitions for: • Risk• Failure

Risk & FailureAhead!

Before

Risk – FailureRisk – Failure

Striving - LearningStriving - Learning

After



After

• Smart, thoughtfulSmart, thoughtful• Calculated risksCalculated risks• New ideasNew ideas• Pilot projectsPilot projects



After

• Smart, thoughtfulSmart, thoughtful• Calculated risksCalculated risks• New ideasNew ideas• Pilot projectsPilot projects

• ExperimentsExperiments• Honest analysisHonest analysis• Feedback loopsFeedback loops• AgilityAgility

WHY?

Advantages of Risk (Striving):Advantages of Risk (Striving):• Path out of a rutPath out of a rut

WHY?


• Leads to growth (personal, professional)Leads to growth (personal, professional)

WHY?



• Spurs creativitySpurs creativity

WHY?




• Self-direction & satisfaction (sense of Self-direction & satisfaction (sense of agency and autonomy)agency and autonomy)

WHY?





• A life less-boringA life less-boring

WHY?





• A life less-boringA life less-boring

• Playing it safe is a form of giving upPlaying it safe is a form of giving up

Experimentation

Example

Calculated Risk: No one shows up, except Kaywin … and we end up with

a lot of extra coffee

CourageCourage

DeterminationDetermination

CollaborationCollaboration

Resistance is …

Resistance is … Natural

• Humans *instinctively* respond to change Humans *instinctively* respond to change with anxiety and suspicion, leading to with anxiety and suspicion, leading to resistanceresistance


• Humans respond to change with Humans respond to change with anxiety and suspicion, leading to anxiety and suspicion, leading to resistanceresistance

• Don’t expect your initial Don’t expect your initial reaction to be much different reaction to be much different … you are human after all… you are human after all


• Humans respond to change with anxiety and Humans respond to change with anxiety and suspicion, leading to resistancesuspicion, leading to resistance

• Don’t expect your initial reaction to be much Don’t expect your initial reaction to be much different … you are human after alldifferent … you are human after all

• By looking By looking closelyclosely at those responses, we at those responses, we can overcome themcan overcome them

Ten Types of Resistance1.1. Loss of controlLoss of control

- Overcome: Join in the planning process- Overcome: Join in the planning process

Ten Reasons People Resist Change, by R M Kanter http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html

http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html


2.2. Excess uncertaintyExcess uncertainty- Overcome: Get informed- Overcome: Get informed


2.2. Excess uncertaintyExcess uncertainty

3.3. Surprise, surprise!Surprise, surprise!- Overcome: Open communication- Overcome: Open communication



3.3. Surprise, surprise!Surprise, surprise!

4.4. Everything seems differentEverything seems different- Overcome: Pacing, with clear reasons- Overcome: Pacing, with clear reasons




4.4. Everything seems differentEverything seems different

5.5. Loss of faceLoss of face- Overcome: You haven’t been “wrong”, it’s just time to - Overcome: You haven’t been “wrong”, it’s just time to make changes and move forward (like buying a new car)make changes and move forward (like buying a new car)





5.5. Loss of faceLoss of face

6.6. Concerns about competenceConcerns about competence- Overcome: Transition, with training & support- Overcome: Transition, with training & support






6.6. Concerns about competenceConcerns about competence

7.7. More workMore work- Overcome: Recognize and reward it, set priorities, - Overcome: Recognize and reward it, set priorities, decide what to *stop* doingdecide what to *stop* doing







7.7. More workMore work

8.8. Ripple effectsRipple effects- Overcome: Input from all areas- Overcome: Input from all areas








8.8. Ripple effectsRipple effects

9.9. Past resentmentsPast resentments- Overcome: Let go of the past, forgive & forget- Overcome: Let go of the past, forgive & forget








8.8. Ripple effectsRipple effects

9.9. Past resentmentsPast resentments

10.10. Perceived threatPerceived threat- Overcome: Honesty, transparency, fairness- Overcome: Honesty, transparency, fairness

Ten Reasons People Resist Change, by R M Kanter http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html




Overcoming Resistance

• Personal Personal responsibilityresponsibility

• Mutual supportMutual support

• Sense of humorSense of humor

• Avoid blameAvoid blame

You WILLWILL Fail

“I've missed more than 9000

shots in my career. I've lost almost 300 games. Twenty-six times I've been trusted to take the game winning shot and missed.

I've failed over and over and over

again in my life. And that is why I succeed.”

- Michael Jordan

Multiple Shots on Goal

Falling Uphill

• Multiple shots on goal, because most will missMultiple shots on goal, because most will miss

Falling Uphill

• Multiple shots on goal because most will missMultiple shots on goal because most will miss

• Striving in order to find the right pathStriving in order to find the right path– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat

Falling Uphill

• Multiple shots on goal because most will missMultiple shots on goal because most will miss• Striving in order to find the right pathStriving in order to find the right path

– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat

• Doggedness and determination,Doggedness and determination,– not for your own idea, but for the bigger goalnot for your own idea, but for the bigger goal

Falling Uphill

• Multiple shots on goal because most will missMultiple shots on goal because most will miss• Striving in order to find the right pathStriving in order to find the right path

– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat

• Doggedness and determination,Doggedness and determination,– not for your own idea, but instead for the bigger goalnot for your own idea, but instead for the bigger goal

• This takes practice!This takes practice!

Real Failures

Let’s not pretend that we CAN’T FAILLet’s not pretend that we CAN’T FAIL

Real Failures

Tactics without strategy Tactics without strategy

- mistaking a single step for the ultimate goal- mistaking a single step for the ultimate goal- details > concept- details > concept

- deliverables > purpose- deliverables > purpose

Real Failures

Assuming that effort = success Assuming that effort = success - you can work very hard and still not succeed- you can work very hard and still not succeed

Real Failures

Giving up too soon Giving up too soon - sometimes things are just hard- sometimes things are just hard

Real Failures

The only possible goal is perfectionThe only possible goal is perfection

Real Failures

Leading with technologyLeading with technology

Real Failures

Lots of customization Lots of customization - we’re special- we’re special

Real Failures

Placement Placement

- non-integration and/or ignoring context - non-integration and/or ignoring context

- like chocolate chips on pizza- like chocolate chips on pizza

Momentum

Add “Multiple Shots” to All Staff MeetingsAdd “Multiple Shots” to All Staff Meetings

Share stories, learn togetherShare stories, learn together

Momentum

Add “Multiple Shots” to All Staff MeetingsAdd “Multiple Shots” to All Staff Meetings

Share stories, learn togetherShare stories, learn together

So, without further ado … So, without further ado …

2013-06-21 MAT All Staff Presentation: Innovation

Economy & Finance