2011 Reviews Health Services for People with Learning Disabilities West Midlands Quality Review Service.

2011 Reviews

Health Services for People with Learning Disabilities

Aim: Aim:

To support NHS organisations in the West Midlands in improving the

quality of health services by undertaking reviews of the quality

of clinical services

We all did it!!!We all did it!!!

Lots of good practice !!!Lots of good practice !!!

MORE INFORMATION CAN BE FOUND IN THE MORE INFORMATION CAN BE FOUND IN THE OVERVIEW REPORT OVERVIEW REPORT

Many thanks to all involvedMany thanks to all involved

Reviewers TrainedReviewers Trained

Area Trained All

Groups 2011

NHS & LA Reviewers

Service Users/ Self Advocates

Carers Support Workers

Executive Lead 11 13

ALL 10 18

Dementia 24 24

Learning dis. 73 52 10 2 9Mental heal th 123 94 14 15

VAAH 53 60 1

Total 294 261 24 18 9

What did we review ? What did we review ? • Primary Care General Practice • Specialist Learning Disabilities Services

which included:- • Short break and day services • In-patient units • Community learning disabilities services

• People who buy the services (Commissioners)

Reports:Reports:

• On WMQRS website

• Overview report This presentation covers the main areas in this report

What did we find? What did we find?

Reviews:Reviews:

• New to everyone • Difficult linking with some people • Making sure the reports said the same –

we could have been better• May be not be harsh enough

With your help we found With your help we found some good examples of:some good examples of:

• User involvement • Advocacy

• Easy read care plans

Other good things to shout Other good things to shout about from the report :about from the report :

• Committed people• Inspirational leaders

Communication Specialist LD Support

But…..But…..

Other good things to shout Other good things to shout about from the report :about from the report :

Things reviewers said should Things reviewers said should improve: improve: • More involvement from people with LD• Easy read care plans • Advocacy • Moving on (long term placements)• Health Action Plans • GP Registers

• IT Systems and care records• Links with general hospitals• People who pay for the services being more involved• Better working between services for young people and

adult services

Things reviewers said should Things reviewers said should improve: improve:

Reviewers also felt some things Reviewers also felt some things should be more clearshould be more clear

Who services are for?What they should be doing? How all the services jointogether in the best way for you?

What went well ?

What could have been better?

We looked at your role as a Health We looked at your role as a Health Checker:Checker:

You can see all the comments in the main report

What you really liked, highlights, good happy moments?

• Taking part• Training was good• Easy read questions • Valued• Part of a team

As a Health Checker:As a Health Checker:

As a Health Checker:As a Health Checker:What you did not like, concerns, unhappy

moments?

• Not always prepared – bit anxious• Looking at too much paperwork• Tired• Days were long

As a Health Checker:As a Health Checker:What could we have done differently to help

future health checkers feel good?

• Less evidence - more time to walk around• Attend the training nearer to the visits• Make sure the right people are there

for us to meet.

As a Health Checker:As a Health Checker:

Could being a trained health checker help your future plans?

• Yes • Use on CV• Has given us confidence

As a Health Checker:As a Health Checker:How did being a health checker make you feel?

• Proud• Has given us confidence

Tel: 0121 507 2891

Web: www.wmqi.westmidlands.nhs.uk/wmqrs

Email: [email protected]

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