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Effectiveness – Reach More PeopleDramatically increase the number of people you reach directly
Efficiency – Automate Complex CommunicationsStreamline communication across email, SMS, social media and other channels
Engagement – Create Mission ValueDrive users to the online and offline activities that create the most value for the public and your agency.
GovDelivery maximizes direct connections with the public through digital communications. We accomplish that in three ways:
GovDelivery Professional Services
GovDelivery Professional Services supports governmentorganizations that want to incorporate multi-channelcommunication and engagement strategies deeper into theorganization’s mission in order to:
1. Expand program awareness
2. Accelerate adoption of online services
3. Support citizen engagement
4. Improve citizen services
5. Reduce service delivery costs
6. Complement and support existing staffing
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GovDelivery Professional Services
Services Overview:
•Strategic Assessment and Planning: Establish an organizational baseline based on objectives, current technologies, and best practice benchmarks. Envision the future, establish tracking metrics, and deliver an actionable road map.
•Training: Empower teams with knowledge, confidence, best practices, policies, and skills to optimize communication and engagement efforts.
•Execution: Provide capacity to launch or accelerate key online initiatives with dedicated project management and support and deploy targeted digital communications to support offline initiatives.
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Professional Services - Strategy Packages
Packages:•Digital Communication and Engagement Assessment
•Digital Communication and Engagement Strategic Plan
•Community Engagement Assessment and Strategic Plan
Deliverables: 1.Written report with prioritized recommendations based on impact, level
2.of effort, and return on investment. Report to include benchmarks
3.against best practices of organizations with similar missions and size
4.Actionable roadmap and framework for tracking post-implementation
5.Results
6.90-day review of progress and strategic recommendations
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Professional Services -Training Packages
Training Packages:•How to Use Social Media to Jeopardize Your Job
•Effectively building audience and engagement with Email, Facebook, and Twitter
•How-To Optimize Communications to Decrease Costs & Increase Revenue
•Building and Sustaining Online Community Engagement
•Social Media Security Awareness – How to Use it Safely and Securely
•Customized trainings
Deliverables: 1.90-minute webinars
2.60-minute onsite presentation
3.On-site half-day training
4.40-hour phone support, Skype, Adobe Connect, or email support pack
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Professional Services - Execution Packages
Execution Packages:•Outreach Acceleration
•Digital Conversion
•Revenue Optimizer (for organizations with revenue opportunities)
•Community Management Execution Packages
•World Class Administration on Demand
•Custom Policy Development
•Program and Pilot Launch Execution Packages
Deliverables: 1.Short-term project production (5 hours per week)
2.Part-time staffing (20 hours per week)
3.Full-time digital producers and community managers (40 hours per week)50
Professional Services Team -Accomplishments
• Connected 40,000+ government employees to solve problems
• Organized cross-agency campaign with Center for Disease Control (CDC) sending 58 million messages at height of H1N1 flu which helped convince citizens to get immunizations
• Grew State of Indiana direct connections to over 833,000 subscribers across 78 state agencies (13% of state population) while saving nearly $250,000 in its first six Months
• Led digital communications and engagement for a presidential convention, a $6 billion national legislative campaign, and multiple major metropolitan cities.
• Developed and managed a citizen-facing social network for Boston Police Department to increase program awareness and adoption while reducing crime.
• Recognized thought-leaders delivering presentations and trainings at more than 200 conferences on topics of digital communication and improving engagement through social media including NAGC, NAGW, OECD, MIT, and GSA Web Manager University.
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What Problem Are You Trying to Solve?
SEND US YOUR PROBLEM AND WE’LL SEND YOU THREE IDEAS