Insist on the Best. 2011 COMMUNITY REPORT
Mar 15, 2016
Insist on the Best.
2011 COMMUNITY REPORT
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As a community not-for-profit
hospital, University doesn’t
pay dividends to owners or
shareholders, nor are we supported by
any local tax dollars. We reinvest our rev-
enues in excess of expenses each year
to enhance our technology and level of
care and advance our charitable and
community outreach goals. In a year
in which record numbers of hospitals closed and most others were on
shaky ground, University finished the year with a positive operating mar-
gin. We continue to remain in the top five employers in Augusta-Rich-
mond County, and our annual economic impact on the CSRA is in excess
of $900 million. Many say we are Augusta’s best-kept secret because
you don’t hear about us much in the news. We worked diligently in 2011
to maintain the delicate balance of current operations with spending
and planning for the future. Plainly put, University is doing great things.
We’re expanding and introducing innovations comparable to those of
the leading health systems in the country, yet maintaining our patient
and family focus. At University, we hire the best and brightest, yet they
smile and speak to you in the hallways and escort you to your destina-
tion if you need directions. University is far more than bricks and mortar
– it is a dedicated group of health care professionals, and I am honored
to be a part of their team. In 2012, you can bet that despite these un-
certain times, we will continue the tradition of excellence our patients,
physicians, volunteers and donors expect from us. Insist on University!
James Davis, President and Chief Executive Officer
University Health Care System
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RICHMOND COUNTYHOSPITAL AUTHORITYReverend Clyde Hill Sr., ChairmanJeffrey L. Foreman, Vice ChairmanHugh L. Hamilton Jr., SecretaryJoseph S. BowlesCharles G. CayeA. Bleakley Chandler Jr., M.D.Eugene F. McManusJames C. Sherman, M.D.Thomas E. Sizemore
UNIVERSITY HEALTH, INC.Randolph R. Smith, M.D., ChairmanCharles G. CayeGregory L. Gay, M.D.J. Brewster GivenLevi W. Hill IVReverend Clyde Hill Sr.Sanford LoydEllen G. Shaver, M.D.James C. Sherman, M.D.R. Lee Smith Jr.James R. Davis (EO)
UNIVERSITY HEALTH SERVICES, INC.R. Lee Smith Jr., ChairmanBrian J. Marks, SecretaryTerry D. ElamRichard A. FaireyHugh L. HamiltonReverend Clyde Hill Sr.Jerry W. Howington, M.D.Wyck A. Knox Jr.Gerald E. MatheisEugene F. McManusThomas A. Parfenchuck, M.D.John P. RhodesNatalie D. SchweersThomas E. SizemoreSteven B. Vaughn, M.D.James R. Davis (EO)
UNIVERSITY EXTENDED CARE, INC.Gerald E. Matheis, ChairmanReverend Clyde Hill Sr., SecretaryTerry D. ElamRichard A. FaireyHugh L. HamiltonJerry W. Howington, M.D.Wyck A. Knox Jr.Brian J. MarksEugene F. McManusThomas A. Parfenchuck, M.D.John P. RhodesNatalie D. SchweersThomas E. SizemoreR. Lee Smith Jr.Steven B. Vaughn, M.D.James R. Davis (EO)
UNIVERSITY HEALTH RESOURCES, INC.Levi W. Hill, IV, ChairmanJames C. Sherman, M.D., SecretaryReverend Clyde Hill Sr.Jeffrey L. ForemanSanford LoydRandolph R. Smith, M.D.James R. Davis (EO)
HOSPICEReverend C. Gregory Deloach III, ChairmanCaroline T. Thomas, SecretaryWilliam L.M. Knox Jr., TreasurerDavid BelkoskiMarilyn BowcuttPeter F. Buckley, M.D.Carolyn ByrdReverend Sam DavisWilliam Farr, M.D.Tara Kattine, M.D.Patti MooreCecil Sharp, M.D.Ellen TereshinskiAngela O. Wright, M.D.James R. Davis (EO)
GOVERNING BOARDS
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MEDICAL STAFF EXECUTIVE COMMITTEEJames Sherman, M.D., PresidentDaniel Boone, M.D., President-electBarry Jenkins, M.D., Secretary/TreasurerBenjamin Kay, M.D., Vice PresidentMatthew Mondi, M.D., Member-at-LargeMallory Lawrence, M.D., Member-at-Large
SENIOR MANAGEMENT TEAM James R. Davis, President/Chief Executive OfficerDavid Belkoski, Executive Vice President/Chief Financial OfficerMarilyn Bowcutt, Senior Vice President/Chief Operations OfficerEdward Burr, Vice President for Legal AffairsLes Clonch, Vice President for Information Systems/Chief Information OfficerWilliam Farr Jr., M.D., Vice President of Medical Affairs/Chief Medical OfficerStephen Gooden, M.D., Vice President of Physician ServicesKyle Howell, Vice President of Support and Ancillary ServicesRichard Kisner, Vice President of Continuum Services/President of Brandon WildeSandra McVicker, Vice President of Network Development/President of University
Hospital McDuffieLaurie Ott, Vice President of Community Services/President of University Health
Care FoundationShannon Stinson, M.D., Chief Medical Informatics Officer
MEDICAL DIRECTORSTimothy Hunter, M.D., Cardiothoracic SurgeryTara Kattine, M.D., Palliative Care and HospiceChris Carlson, M.D., Bariatric Surgery
UNIVERSITY HEALTH CARE FOUNDATION OFFICERSJed W. Howington, M.D., ChairCatherine D. Knox, Immediate Past ChairRichard A. Fairey, Chair-electNatalie Schweers, Vice Chair
VOLUNTEER BOARD OFFICERSChristy Jones, PresidentPat Hozey, President-electAlison Jeselnik, Vice PresidentPatty Sommers, SecretaryBruce Wilson, Treasurer
LEADERSHIP TEAM
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Helping ensure our patients receive the highest level of care, delivered with dignity
and compassion, is our goal with every patient and family member, every time. Our
Board challenges us to remain in the top 10 percent of hospitals in the country in
quality scores, and they meet monthly with physicians and clinical staff to analyze
the data and develop a plan to better serve our patients. It is this goal-driven mind-
set that has earned us recognition in key areas for our quality strides.
n Implemented nursing bedside re-
porting to ensure patients and fam-
ily members stay informed during
all shifts of their care and progress
toward the desired outcome and
discharge
n Kicked off Project RED with intense
education and follow-up care to
help reduce readmission rates for
congestive heart failure patients
n Renovated 5 North/South inpa-
tient rooms with updated nurse call
systems, new flooring, furnishings
and restrooms and state-of-the-art
beds
n Launched Greater Augusta Health-
care Network (GAHN) community
needs assessment in cooperation
with Georgia Health Sciences Uni-
versity to identify the major health
needs in our community and de-
velop a trackable, working plan to
address those needs
In addition, the following initiatives were launched, moving health care at Univer-
sity to new levels of quality:
n Society for Critical Care Award for
Leadership in Eliminating Ventilator
Associated Pneumonia
n Women’s Certified Top 100 Hospital
for Patient Experience
n American Cancer Society College of
Surgeons Cancer Certification with
Commendation
n Vascular Lab Intersocietal Com-
mission for the Accreditation of
Vascular Laboratories Accreditation
n Cardiac Rehab Certification
n Joint Commission Accreditation
n Joint Commission Certified Stroke
Center
n Ranked No. 1 in Augusta in ENT, GI,
Nephrology and Orthopedics by US
News & World Report
n Blue Distinction Center for Cardiac Care
n Laboratory Services accredita-
tion by the College of American
Pathologists
QUALITY & PATIENT SAFETY
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109,065 Acute patient days
21,668 Inpatient a dmissions
3,196 Births
72,807 Emergency Department visits
53,600 Home Health visits
261,821 Outpatient visits
15,217 Cardiovascular interventional
procedures
140,922 Radiology procedures
19,521 Surgical cases
PATIENT PROFILE
AWARDS & RECOGNITION
The dedication to excellence of our employees, Medical Staff and Boards of Trust-
ees culminates each year in numerous awards and recognition. In 2011, University:
n Was named the CSRA Consumers’
Choice Award winner from the Na-
tional Research Corporation for the
13th consecutive year.
n Was named the Top Hospital in all
three categories of giving by the
United Way of the CSRA.
n Received 11 ADDY® Awards from the
Augusta Advertising Federation,
including Gold ADDY®s for Dr. W.G.
Watson’s 100th birthday invitation
and Eating Well with Kim recipe
photos; four Silver ADDY®s and five
Bronze ADDY®s.
n Honored Mitch Moore, Supervisor
of Distribution Services, as Em-
ployee of the Year.
n Congratulated Lynda Jones Watts,
RN, BS, BSN, MSM, Administrative
Director Nursing Operations/Di-
rector Cardiovascular, Critical Care
& Respiratory Services, for being
named the CSRA Nurse of the Year
at the 2011 Spirit of Nursing Awards.
n Recognized Lynne Giles, R.N.,
Emergency Department, as Univer-
sity’s Georgia Hospital Association
G.R.E.A.T. Ambassador.
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At University, physicians and staff advocate for services that will surpass the ex-
pectations of our patients and their family members, while achieving excellent
outcomes. As Baby Boomers age and health needs shift or intensify, we assess
our services to ensure we continue to lead the way as the region’s health re-
source. This is a delicate balance in a new era of health care reform, record un-
employment and growing rates of uninsured, but in 2011, University rose to the
challenge and:
n Finalized a proposal to purchase
the current McDuffie Regional
Medical Center with plans to build a
new hospital and submitted it to the
Georgia Attorney General, another
step toward securing modernized,
high-quality care in Thomson.
n Finalized an agreement with Geor-
gia Health Sciences University to
resume residencies at University
beginning July 2012.
n Broke ground for Brandon Wilde’s
Windsor House, Georgia’s only
“small house” concept for Alzheim-
er’s and dementia care.
n Opened our Heart Attack & Stroke
Prevention Center, a progressive pro-
gram in which specially trained medi-
cal personnel offer advanced individ-
ualized testing and move beyond the
standard of care to determine your
true risk for cardiovascular disease.
n Hit the streets with our “Heart Cart,”
the mobile version of the Heart At-
tack & Stroke Prevention Center,
taking this advanced diagnosis to
business and industry, churches and
community centers.
n Had bond ratings reaffirmed by S&P
and Moody’s with stable outlooks.
n Celebrated the first year of success
and outstanding patient care for new
service lines (Hospice, Wound & Hy-
perbaric Center and Bariatric Surgery).
n Continued improving the quality of
life for many through our anterior
approach hip replacement surgery
that has most patients walking out
of the hospital unassisted after only
a day or two of hospitalization.
n Increased employed physicians to 62.
GROWTH
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In 2011, we continued the system build and additions to system infrastructure for
the Epic enterprise-wide information system to create a safer, more efficient and
integrated health care experience for our patients and to qualify for the Federal
Government’s Meaningful Use financial incentives. Epic is a $40 million invest-
ment over five years.
INNOVATION
University is one of the best equipped hospitals in Georgia. In addition to Epic, the
Board approved the reinvestment of more than $16.2 million in equipment and
technology in 2011. Here are some of the largest and most noteworthy improve-
ments:
n 64-slice CT scanner
n Cardiac PET scanner
n Cardiac Imaging Associates
n Sterile processing equipment
n Infant/pediatric security system
n Lab hematology instrumentation
n Lab flow cytometer
n McKesson Picture Archiving Communication System (PACS) upgrade
n Digital radiography system
n Spacelab monitors
n Cath Lab information system
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In 2011, University Health Care System provided $28,813,764 in indigent and char-
ity care. These costs include:
$19,322,359 — nearly double from 2010 — for inpatient and outpatient services
for indigent patients. This includes Project Access, which University helped devel-
op in 2002 with the Richmond County Medical Society to care for Richmond and
Columbia County indigent patients. University continues to be Augusta’s largest
hospital contributor of funds and services to this program.
$1,794,505 to help support
community clinics such as
Christ Community Clinic, the
Lamar Medical Center, Belle
Terrace Health and Wellness
Center, St. Vincent dePaul
and the Harrisburg Family
Healthcare Clinic.
$7,488,260 in uncompensated physician services for indigent and charity pa-
tients.
$208,639 for disease management programs coordinated and staffed by Univer-
sity to help people with chronic diseases such as congestive heart failure, asthma
and congestive obstructive pulmonary disease (COPD) better manage their con-
ditions so they live longer, healthier lives.
Not included in the community benefit amount, but a significant contribution by
University Hospital is the loss sustained by “bad debt,” or the amount of care pro-
vided for which payment was expected but not received and “Medicare and Medic-
aid shortfalls,” or the difference between the cost of care provided to those patients
and the payment received from the state and federal government for that care.
INDIGENT & CHARITY CARE
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Staying true to our mission of helping people stay healthy, University reached more
than 200,000 people in 2011 and invested more than $2 million in free screenings,
community education classes, publications and more to educate the community
on the importance of prevention and early detection of disease. These include:
n Heart Month Health Fairs
n Skin cancer screenings
n Prostate Specific Antigen (PSA) tests
n Breast Health Center’s
4,000 patient contacts
n Mobile Mammography Unit’s
1,240 free mammograms
n Diabetes Expo Event
n Healthy U Magazine
n Monthly Healthy U Calendar
n Cancer Survivor Luncheon
n Columbia County Back-to-School
Festival
n Breast Cancer Survivor Dinner
n Health Library Online Website
n Monthly physician-led Community
Education Classes
At University we know that a skilled and educated workforce is an important part of
providing advanced health. In 2011, University invested more than three quarters of a
million dollars in three University-based programs — Harry T. Harper Jr., M.D., School
of Cardiac and Vascular Technology; Augusta Dietetic Internship; and Stephen W.
Brown School of Radiography — to train excellent allied health professionals.
HEALTH PROFESSIONALSEDUCATION
COMMUNITY OUTREACH
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University certainly could not shine at the level we do without the support in
hours and dollars of our Foundation and Volunteer Board. They work every day
to extend the mission of the hospital by helping the residents of our community,
including the uninsured and underinsured, achieve and maintain optimal health.
In 2011, University Health Care Foundation
n Reinvested more than $1.1 million back
into support for University Hospital
and patient care in our community.
n Provided 2,662 instances of direct
patient assistance, of which 1,240
were free mammograms for women
without insurance.
n Provided 30 scholarships to ensure
we maintain the highest quality em-
ployees and best trained nurses in
the region.
n Provided 145 employees with con-
tinuing education opportunities.
n Sent 36 children to Camp Juliet to
help them learn to better manage
their diabetes.
n Hosted Lady Antebellum at our
Young Philanthropists’ Event to
fund the mission of the Dr. John
Kelley Cardiovascular Endowment,
increasing the event revenue from
$52,000 to $265,000.
n Increased Miracle Mile Walk walk-
ers and revenue from $170,000 to
$314,000 including $65,000 of on-
line giving from as far away as Af-
ghanistan to fund mammograms
and other breast health services for
our uninsured and under-insured
patients. No woman is ever turned
away because of this event.
n Kicked off a $3 million Brandon
Wilde capital campaign to help fund
the construction of the Windsor
House for dementia and Alzheimer’s
care at Brandon Wilde, along with
a new and improved wellness facil-
ity. Brandon Wilde resident Stella
Windsor Grandin donated $1 million
to the Foundation in her parents’
name to help kick start the project.
n Held the 19th Annual Art Patchin
Jr. Celebration event, attended by
more than 250 people and raising
$40,000 for the special needs of
patients.
n Featured the 26th Jernigan Golf
Tournament with 324 golfers raising
more than $147,000 to benefit the
Harry W. Jernigan Jr. Endowment
for cancer patients.
n Hosted the Heartfelt Luncheon
featuring author and physician Dr.
Jana Klauer, and an evening Heart-
felt Affair to benefit the Elaine Clark
Smith Endowment and to further
her work in the area of education
on cardiovascular disease.
GIVING BACK
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n Completed 38,043 hours of service in 37 departments throughout the hospital
n Donated $183,000 back to the hospital and patient care services
n Donated $45,735 to University Health Care Foundation to launch our Heart Cart
n Completed the most successful $5 jewelry sale in the hospital’s history
n Held a grand opening for Cat’s Pajamas boutique in the Breast Health Center
n Increased revenues in all retail businesses including the Sunshine Gift Shop,
Hair Salon, Uniform Shop and Bella Baby Photography
n Presented four Helen C. Field Memorial Junior Volunteer Board Scholarships.
Mrs. Field, who passed away in March 2011, actively served the Volunteer Board
for more than 54 years, two terms as president and in literally every leadership
role. She was passionate about service and about University Hospital.
VOLUNTEER SERVICES
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OTHER VOLUNTEER SERVICES PROJECTS AND DONATIONS INCLUDE:
Pastoral Care Intern .......................................................................................................$ 25,000
Heart attack and stroke education video .........................................................$ 15,000
Hospice .................................................................................................................................$ 10,180
Miracle Mile Walk .............................................................................................................$ 10,000
Camisoles for Breast Health Center patients .......................................................$ 10,000
Ultrasound equipment for Breast Health Center ..............................................$ 9,500
Diabetes Services testing equipment .......................................................................$ 8,500
Patient Care management fund .............................................................................$ 7,500
Tree of Love ........................................................................................................................$ 7,500
Born to Read program for newborns .......................................................................$ 6,234
Heart & Vascular education booklets .......................................................................$ 4,673
Shaken Baby Syndrome project ............................................................................$ 3,770
Shumsky pillows for heart patients ......................................................................$ 2,119
1350 Walton Way • Augusta, Ga. 30901(706) 722-9011 • www.universityhealth.org