Best Practices in Managing and Monitoring Mobile End User Experience November 8, 2011
2011 11-08 14.31 Best Practices in Managing and Monitoring Mobile End User Experience
Nov 29, 2014
Today’s explosion of mobile users means more of your customers will connect with your business via their iPhone, Android, or Blackberry smartphone. Existing end user experience monitoring tools, however, have challenges when working with these rapidly changing iOS, Android, or Blackberry devices, leaving you with a limited view of how your web systems are performing. In this online web seminar, we will explore the issues businesses are facing managing and monitoring the mobile end-user experience. This presentation will teach you:
- The unique technological challenges of measuring the mobile end-user experience
- Innovative approaches to managing and monitoring your website across the boundaries of your data center, cloud and mobile carriers
- Case studies of how organizations are monitoring mobile web devices
Speaker: Dan Juengst, VP of Solutions Engineering, (Correlsense)
- The unique technological challenges of measuring the mobile end-user experience
- Innovative approaches to managing and monitoring your website across the boundaries of your data center, cloud and mobile carriers
- Case studies of how organizations are monitoring mobile web devices
Speaker: Dan Juengst, VP of Solutions Engineering, (Correlsense)
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Transcript
Best Practices in Managing and Monitoring Mobile End User Experience
November 8, 2011
1. Background2. Challenges 3. Approaches/Solutions to Mobile Monitoring4. Case Studies5. Q&A
Agenda
BACKGROUND
Housekeeping
• Presentation will last 30 minutes• Submit questions via the chat window• Slides will be made available tomorrow
Featured Speakers
Dan JuengstVP, Solutions EngineeringCorrelsense
THE MOBILE WEB TODAY…
116 million Americans consume mobile media
-August 2011
Mobile devices now represent 7% of all web traffic
-
Source: comScore
Mobile retail traffic to double this holiday season
- Source: IBM
74% of users will bounce after waiting 5 seconds for a mobile site to load
Hundreds of Android devices with different revisions
Is everyone getting the same web experience?
BEST PRACTICES IN MOBILE PERFORMANCE MONITORING
1. Be Strategic
Tie your mobile
strategy to biz
goals with
measureable SLAs
2. Be Mobile-ready
• Build for the mobile web
• Fast load times
• Simple navigation
• Content should fit on screen
• Consistent experience across
devices/platforms
• Collect feedback and use analytics
3. Be Open
Keep biz stakeholders in the loop and ensure SLA data is accessible
4. Be Paranoid
Datacenter
WEB
MQ/ESB
DCOM
CORBA
SERVER
APP SVR
PROXY
LDAP
WebServices
Watch Every Transaction for Every User
Total End-User Response TimeBrowser Rendering Time
Track Key User Experience Metrics
Rend
erin
g
Mobile Real User Monitoring
Datacenter TimeNetwork Latency
Mobile
And See Every Hop of the Transaction
Proxy ServerWeb Server
App ServerData Warehouse Gateway
Mainframe
Rend
erin
g
Dynamic Transaction Path Detection
Database
Mobile
One-Click Problem Isolation
5. Be Smart - Understand what is happening across the Space-Time continuum
Look Across Time
Look Across Space
Boston Seems to Be Fine
Houston Has A Problem
6. Be LazySet SLAs and get an SMS on your couch when there is a problem
Enforce SLAs on End-User Experience
Application End-User SLAs
To Summarize
• Can’t understand mobile performance without monitoring the experience of real users– Be ready
– Be mobile
– Be open
– Be paranoid
– Be smart
– Be lazy
Case Study: Major Consumer Electronics Company
SettingAdopting Mobile Technologies for Improved Employee ProductivityDesigned and built SmartPhone applications for “Mobile Workforce”
CRMOrder Entry
Multiple Client Types Windows Mobile
Challenge Users complaining about application performanceNo visibility into Mobile Appication TransactionsHuge Headache for CIO
Solution Deployed SharePath with Mobile Open API Collector imbedded within SmartPhone AppsDefined SLAs and were alerted upon violationsUsed SharePath to track Mobile Transactions and identify bottlenecksRe-architected applications for better performance
How We Do It
WEB SVR(.Net)
MQ/ESB(Native)
SERVER
APP SVR(Java)
PROXY SVR(C++)
LDAP
WebServices
SharePathCollector
SharePathBackEndServer
SharePathMobile PageTracker
SharePathMobile App CollectorOpen API
Questions
Get your free copy SharePath RUM today!
More information:
www.correlsense.com/demo
www.real-user-monitoring.com
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