Shared Services: We Can’t Get There from Here? FMI June 14, 2011 Edmonton
2011-06-14 FreeBalance grp shared services
Nov 18, 2014
This presentation describes how to migrate from departmental budget, financial and human resources to a centralized shared service. It discusses unique departmental needs and a roadmap to compliance, and lessons learned in shared services initiatives and proper governance structure.
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Transcript
Shared Services:We Can’t Get There from Here?
FMI June 14, 2011Edmonton
The reports of the death of IT Shared Services has been
greatly exaggerated
Or have they?
What have we learned?
Can we get there from here?
not a magic bullet
Oversold mythic benefits
Wait a second,
Surely you’re kidding
The consultant said…
1. Save Money
2. Economies of Scale
3. Transform Government
It’s common sense
value for money
incentives
Study
-25% -20% -15% -10% -5% 0%
Internal ClientSatisfactionProductivityIncreasePerformanceImprovementCost Reduction
“great idea, hard to do”
US LoB to the cloud?
Fighting shared services?
Data centre
Middle ware
Office apps
GRP
value
visibility
What Works on GRP
Similarity
standardization
23
23
“Business” Process
Current Situation
= one size?
complexity
Where Standardize?
Homogenize?
“best practice”
inefficiencies
diminishing returns
+
-
differences
Incomplete
budget financialmanagement
purchasing
humanresources
gaps
35
35
migration
your processes
standard processes
massive scale
from
40
40
to
41
peaks got higher
downtime more painful
Government Private Cloud?
Step back
20th Century Solutions to 21st Century Problem?
46
46
Achieve?
47
47
Trends?
Goal: Citizen engagement
Goal: Government as Platform
Goal: Fiscal Transparency
Goal: Performance
52
52
Trend: Cloud Computing
Trend: Web 2.0
55
55
Trend: Decentralization
56
56
Project Governance
structure
voice
v
Data centre
Middle ware
Office apps
GRP
private cloudlow hanging fruit
Data centre
Middle ware
Office apps
GRP
public cloudlow hanging fruit
Solution to GRP Shared Services?
65
65
GRP
66
66
1. Multiple Configurations
2. Compliant Configurations
3. Staged Migrationyour processes
compliant process
Version 7 section
• brief discussion
Software wasn’t designed for this
on premises
72
72
private sector
73
73
customized
74
74
Winning?
75
Solution in search
low hanging fruit
77
77
consider the cloud
78
78
except there’s this ‘act’
79
79
Tired Wired
Tired Wired
Architected for PurposeLegacy Enterprise
Vendor as AccountableVendor as Participant
FlexibleRigid
All ProcessesCommon Processes
Staged ComplianceCold Turkey Migration
Multiple Configurations1 Size Standardization
Advances the MissionSaves Money
We think we have something
www.freebalance.com
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