BPMN - Praxiser fahrungen BPMN - Praxiser fahrungen Bernd Rücker, camunda services GmbH
Nov 11, 2014
BPMN - PraxiserfahrungenBPMN - Praxiserfahrungen
Bernd Rücker, camunda services GmbH
Bernd Rü[email protected]
YourBusiness
camundaBusiness Consulting
camunda is a small BPM consulting companycamunda is a small BPM consulting company
• BPM• BPMN• Agile• BRM
YourProcess
Application
YourProcess
Application
YourProcess
Application
camundaIT Consulting
09/2009
x2
Aktuelle TrendsAktuelle Trends
Quelle: BPM-Netzwerk.de
07/2010
x1,6
Prozessmodelle für verschiedenste Zwecke und RollenProzessmodelle für verschiedenste Zwecke und Rollen
ISO-Zertifizierung
MindestanforderungenFür Risiko-Management
(MARisk) Organisationshandbuch
WorkflowManagement
ServiceorientierteArchitekturen (SOA)
Schriftlich fixierteOrdnung
Prozessanalyse und-verbesserung
Automatisierung
Anforderungs-management
Eine interessante ReferenzenEine interessante Referenzen
Siehe http://www.camunda.com/unternehmen/referenzen/
BPM(N) im großen StilBPM(N) im großen StilBranche: TelekommunikationTooling: Signavio / JBoss jBPM
Was?
Erfolge?
Lessons Learned?
• u.a. DSL-Bereitstellung• Portierung auf JBoss jBPM• Mapping BPMN 2 => jPDL 3
• Wie trage ich BPMN in die Breite?• Konventionen erforderlich• Dezentrales Engagement schwierig• Tooling notwendig• Akutes Projekt vs. Meta-Ebene
Erfolge?
• Bessere Abstimmung Business-IT• Bessere Abstimmung IT-IT• Weniger Probleme im Betrieb
„Hurra, ein Projekt ☺“„Hurra, ein Projekt ☺“Branche: TelekommunikationTool: ADONIS
Was?
Erfolge?
Lessons Learned?
• Generelle BPMN-Einführung• Modellierung Netzbetrieb• Requirements für neue Software
• Trennung Business Analyst vs. Modellierer• Konkrete Projekte erforderlich• Commitment erforderlich
Erfolge?
• Verständnis für BPMN• Abgleich mit bestehender Prozessdokumentation
ReisemanagementReisemanagementBranche: SchwerindustrieTool: SAP Netweaver CE 7.2
Was?
Erfolge?
Lessons Learned?
• Reisemanagement• Vom Antrag bis zur Abrechnung• Ausführung als Workflow
• BPMN ist anspruchsvoll• Ständiges Refactoring der Modelle• „camunda-Methodik“ hat geholfen• Angemessenes Tooling erforderlich
Erfolge?
• Besseres Verständnis für Anforderungen• Schnellere und passgenauere Umsetzung• Trennung zwischem „menschlichem“ und „technischem“ Prozess
Requirements EngineeringRequirements Engineering
Was?
Erfolge?
Lessons Learned?
• Prozessmodellierung• Klärung von Fragen• Detail-Anforderungen ableiten
• Schwieriges Handling komplexer Diagramme• Gefahr dass Dinge vergessen werden die keinen Prozessbezug haben
Branche: Online-ApothekeTool: Signavio Process Editor
Erfolge?
• Durchdringung komplexer Probleme „von grob nach fein“• Sehr schnelle Klärung von Fragen• Dokumentation im Zuge der Fragenklärung• Keiner der Beteiligten hatte BPMN-Vorkenntnisse• Gutes Tooling für Diskussionen & Rückfragen• Gute Grundlage für Agiles Arbeiten
Beispielprozessmodell Beispielprozessmodell
How to apply BPMN in your companyHow to apply BPMN in your company
Roles & SkillsSkills
„Also baym Tema Süntaks binn ich ya eher Prackmahticker!“ya eher Prackmahticker!“
BPMN-GurusBPMN-Gurus
BPMN-FollowersBPMN-Followers
Non-BPMN-UsersNon-BPMN-Users
Beispielhafte Zuordnung in größeren OrganisationenBeispielhafte Zuordnung in größeren Organisationen
Top-Management
BPM Guru
Dept. Dept. Dept. Dept.
Business vs. IT? It‘s NOT that simple!Business vs. IT? It‘s NOT that simple!
Project Lead
•Manages the project•Creates/Manages typicalproject documents
•Represents user•Knows the solution‘s
•Creates Process Models•Links Process Models with other Requirements•Knows BPMN Best (in Business)
•Creates Technical Processes etc.•Plays the main part in processsolution development•Knows BPMN best (in IT)
•Defines Guidelines
•Is expert in certain aspect (e.g. GUI)•Supports Process Engineer if needed•Creates services / components usedin process by plain development
Business IT
Domain Expert
Process Analyst
Process Engineer Developer
Architect
•Knows the solution‘spurpose best•Can answer any questionabout functionality
•Defines Guidelines•Is somehow useful :-)
How to apply BPMN in your companyHow to apply BPMN in your company
MethodsMethods
camunda-Methodik für BPMN-Projekte
Beispiel: Modeling Guidelines - AlternativenBeispiel: Modeling Guidelines - Alternativen
Beispiel: Layout StylesBeispiel: Layout Styles
Beispiel: Design PatternsBeispiel: Design Patterns
How to apply BPMN in your companyHow to apply BPMN in your company
AppropriateAppropriateToolingTooling
Appropriate Tooling…Appropriate Tooling…
BPMN-Magnete selber basteln: BPM-Guide.de!
Be part of the momentBe part of the moment
Next Slides are based on BPMN 2.0 by ExampleNext Slides are based on BPMN 2.0 by Example
BPMN 2.0 by Examplehttp://www.omg.org/cgi-bin/doc?dtc/10-06-02
Activiti Showcasehttp://www.bpm-guide.de/activiti/
This is directly executable BPMN 2.0This is directly executable BPMN 2.0
Some Details depend on your BPM platformSome Details depend on your BPM platform
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><definitions id="oryx_c6b54c98-e3e8-44aa-8745-1f092b3150b6" typeLanguage="http://www.w3.org/2001/XMLSchema" expressionLanguage="http://www.w3.org/1999/XPath" targetNamespace="http://www.omg.org/bpmn20" xmlns="http://schema.omg.org/spec/BPMN/2.0" xmlns:bpmndi="http://bpmndi.org"><process isClosed="false" processType="executable" id="oryx_45eeff22-1e3f-4543-be07-084ea7cfd0b7"><laneSet name="Process Engine" id="Process Engine"><lane name="1st level support" id="1st level support_1"><flowElementRef>Handle Problem [ID: ${issueID}]: ${issueTitle}_2</flowElementRef><flowElementRef>Is issue resolved?_2</flowElementRef><flowElementRef>issue reported_2</flowElementRef><flowElementRef>Send an email back to the Call Center Agent_2</flowElementRef><flowElementRef>ticket closed_2</flowElementRef><flowElementRef>Send a confirmation email back to the Call Center Agent_2</flowElementRef><flowElementRef>Set the issue classifciation_2</flowElementRef>
</lane><lane name="2snd level support" id="2snd level support_1"><flowElementRef>Task Finished_2</flowElementRef><flowElementRef>Edit Ticket from Level 1 [ID: ${issueID}]: ${issueTitle}_2</flowElementRef><flowElementRef>Is issue now resolved?_2</flowElementRef><flowElementRef>Insert issue into product backlog_2</flowElementRef>
</lane></laneSet><userTask implementation="webService" completionQuantity="1" startQuantity="1" isForCompensation="false" name="Handle Problem [ID: ${issueID}]: ${issueTitle}"
id="Handle Problem [ID: ${issueID}]: ${issueTitle}_2"/><exclusiveGateway gatewayDirection="Diverging" name="Is issue resolved?" id="Is issue resolved?_2"/><startEvent isInterrupting="true" name="issue reported" id="issue reported_2"><messageEventDefinition/>
</startEvent><sendTask implementation="webService" completionQuantity="1" startQuantity="1" isForCompensation="false" name="Send an email back to the Call Center Agent" id="Send an
email back to the Call Center Agent_2"/><endEvent name="ticket closed" id="ticket closed_2"/><sendTask implementation="webService" completionQuantity="1" startQuantity="1" isForCompensation="false" name="Send a confirmation email back to the Call Center Agent"
id="Send a confirmation email back to the Call Center Agent_2"/>
The corresponding BPMN 2.0 - XMLThe corresponding BPMN 2.0 - XML
id="Send a confirmation email back to the Call Center Agent_2"/><scriptTask scriptLanguage="" completionQuantity="1" startQuantity="1" isForCompensation="false" name="Set the issue classifciation" id="Set the issue classifciation_2"><script></script>
</scriptTask><message isInitiating="true" name="Task Finished" id="Task Finished_2"/><userTask implementation="webService" completionQuantity="1" startQuantity="1" isForCompensation="false" name="Edit Ticket from Level 1 [ID: ${issueID}]: ${issueTitle}"
id="Edit Ticket from Level 1 [ID: ${issueID}]: ${issueTitle}_2"/><exclusiveGateway gatewayDirection="Diverging" name="Is issue now resolved?" id="Is issue now resolved?_2"/><sendTask implementation="webService" completionQuantity="1" startQuantity="1" isForCompensation="false" name="Insert issue into product backlog" id="Insert issue into
product backlog_2"/><sequenceFlow targetRef="Is issue now resolved?_2" sourceRef="Edit Ticket from Level 1 [ID: ${issueID}]: ${issueTitle}_2" name="" id="SequenceFlow_6"/><sequenceFlow targetRef="ticket closed_2" sourceRef="Send an email back to the Call Center Agent_2" name="" id="SequenceFlow_5"/><sequenceFlow targetRef="Send a confirmation email back to the Call Center Agent_2" sourceRef="issue reported_2" name="" id="SequenceFlow_3"/><sequenceFlow targetRef="Handle Problem [ID: ${issueID}]: ${issueTitle}_2" sourceRef="Send a confirmation email back to the Call Center Agent_2" name=""
id="SequenceFlow_7"/><sequenceFlow targetRef="Set the issue classifciation_2" sourceRef="Handle Problem [ID: ${issueID}]: ${issueTitle}_2" name="" id="SequenceFlow_9"/><sequenceFlow targetRef="Is issue resolved?_2" sourceRef="Set the issue classifciation_2" name="" id="SequenceFlow"/><sequenceFlow targetRef="Send an email back to the Call Center Agent_2" sourceRef="Insert issue into product backlog_2" name="" id="SequenceFlow_4"/><sequenceFlow targetRef="Send an email back to the Call Center Agent_2" sourceRef="Is issue resolved?_2" name="" id="SequenceFlow_10"><conditionExpression xsi:type="tFormalExpression" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">${issueResolved}</conditionExpression>
</sequenceFlow><sequenceFlow targetRef="Edit Ticket from Level 1 [ID: ${issueID}]: ${issueTitle}_2" sourceRef="Is issue resolved?_2" name="" id="SequenceFlow_8"><conditionExpression xsi:type="tFormalExpression" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">${!issueResolved}</conditionExpression>
</sequenceFlow><sequenceFlow targetRef="Insert issue into product backlog_2" sourceRef="Is issue now resolved?_2" name="" id="SequenceFlow_1"><conditionExpression xsi:type="tFormalExpression" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">${!issueResolved}</conditionExpression>
</sequenceFlow><sequenceFlow targetRef="Send an email back to the Call Center Agent_2" sourceRef="Is issue now resolved?_2" name="" id="SequenceFlow_2"><conditionExpression xsi:type="tFormalExpression" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">${issueResolved}</conditionExpression>
</sequenceFlow></process>
</definitions>
Business-IT-Alignment with executable models?Business-IT-Alignment with executable models?
And what are those
But there are parts of the process (that
concern me) missing!
Yes but those parts won‘t be executed by the engine. I cannot
Here‘s your to-be-process, ready to deploy. Could you please approve?
Huh, looks complicated! Where is the part that‘s
my business?
Ehm, it‘s here. And there. And over there. Well
somehow, half of that is somone else‘s todo. And
some steps and decisions are completely
automated.
Ah, F***Y**!
Inconti-what!? This is just your coding again, and not my process!
I won‘t approve this.
Yes but we need those steps. Otherwise we will get data inconsistencies in the process context.
And what are those steps for then? Nobody
specified them!
the engine. I cannot model them, they‘d
break the technical flow. Call CenterAgent
IT
This what the Call Center Agent is really interested inThis what the Call Center Agent is really interested in
• What do I have to do? • Who is the one I must interact with?• How do I work with the system?• What are my concerns?
The User and the Solution collaborateThe User and the Solution collaborate
It‘s all about collaboration!It‘s all about collaboration!
ProcessEngine
Processparticipants
Domain Expert
Process EngineerEngine
Process Analyst
Domain Expert
Domain Expert
Domain Expert
Kerngedanke #2: Verschiedene Sichten auf Ebene 2
Process Participant Process Analyst Process EngineerBetrachter
„Wie muss ich
arbeiten?“
„Wie wird
gearbeitet?“
„Was macht die
Engine?“Zentrale Frage
Eigene
Orchestrierung
Gesamte
Kollaboration
Orchestrierung der
Process EngineSicht
Ebene 2: Operatives
Prozessmodell
Nochmal ReisemanagementNochmal Reisemanagement
Kundenbeispiel: StromzählerwartungKundenbeispiel: StromzählerwartungBranche: EnergieversorgerTool: inubit BPM-Suite
Tool-Unterstützung am Beispiel SignavioTool-Unterstützung am Beispiel Signavio
Tool-Unterstützung am Beispiel SignavioTool-Unterstützung am Beispiel Signavio
Tool-Unterstützung am Beispiel SignavioTool-Unterstützung am Beispiel Signavio
How to apply BPMN in your companyHow to apply BPMN in your company
Goals
Roles & Skills
GoalsMethods Tooling
Meta-Processes
Wir machen uns Gedanken – Sie auch?Wir machen uns Gedanken – Sie auch?
I wish… I like…
I want…I hate… I think… I need…I ask…I mean…
I …I suck…
BPM-Netzwerk.de
Test.BPMN.info
BPMB.de
camunda.com
Let‘s skip the peak and trough ☺Let‘s skip the peak and trough ☺
As-Is
To-Be
Vielen Dank für Ihre Aufmerksamkeit!Vielen Dank für Ihre Aufmerksamkeit!
Vielen Dank!Vielen Dank!camunda services GmbHZossener Str. 55-5810961 Berlin
Telefon: +49 30 664 0409-00Telefax: +49 30 664 0409-29
Email: [email protected]
www.bpm-guide.de
Der Praxis-Blog zu BPM:
@camunda.com
Geschäftsführer
Bernd Rücker
bernd.ruecker
SOA & BPM Days
Düsseldorf, 23.02.2011