2010 Suddath Logistics Capabilities Overview

Capabilities Overview

About The Suddath Companies

• Started in 1919

• Diversified group of relocation,

transportation, and logistics companies

• Headquartered in Jacksonville, FL

• 16 locations coast-to-coast

• 1,200 employees

• Over $300 million in annual revenue

Diversified Business Units

Suddath Locations

United Van Lines Locations

Nationwide Warehouse Locations

Global Network of Strategic Commercial Partners

Suddath Logistics / Centra Worldwide Services

• Global Logistics and Supply Chain Management

• High-level Logistics Project Management

• International and Domestic Freight Forwarding

• Turn-key Warehousing and Fulfillment Programs

• Complete Inventory Control

• 24/7 Tracking and Reporting on Shipments, Inventory, and Orders

• Back Office Services such as Sales Order Processing and Invoicing

• Customer Support and Tech Support Call Center

• Channel Partner Programs

• E-Commerce Solutions

• Logistics project management specializing in Aerospace, Hospitality/Development, Facility Transfers, and Energy

• Freight Forwarding via Air, Ocean, Ground (LTL/FTL), and Rail

• Commercial and Chartered Transport

• Import/export document preparation

• Customs clearance

• Hazardous Materials Shipping

• Online Logistics Support and ShipmentTracking

Global Logistics & Project Management

• Barcode based inventory control systems

• B2B and B2C Order fulfillment

• Web-based systems for complete visibility and

control

• Regional Distribution Hubs

• Order Kitting/Packing

• Personalized service from Account Manager

• Facilitation of bulk and single product shipments

• Invoicing and transaction management

Product Distribution Services

Manufacturer

End User

Retail Store

Distributor

Reseller

Fulfillment

Traffic Control

Complete Inventory Management

After Sales Services

Order Taking

Call Center

FinancialServices

Turn-Key Product Distribution Programs

• Complete returns/RMA management

• Product inspection and testing

• Refurbishment solutions

• Product repackaging and labeling

• Recycling and liquidation

• E-Waste disposal

Reverse Logistics Services

• Web-based tracking and reporting systems

• Inventory management systems

• 24/7 secure client access

• EDI, XML data sharing

• Online ordering capabilities

• Web storefront solutions

Technology

• Billing/Invoicing and Accounts Receivable • B2B & B2C transaction processing• Credit, collections, & cash management• Invoicing and Revenue Reports • First-line tech support• Call center/customer service functions

Back Office & Call Center Services

We perform all inventory management, product fulfillment, Kitting, transportation management, and back office services for customized channel partner programs that include:

• Promotional Assistance Programs

(Marketing Material Distribution)

• Partner and Employee Purchase Programs

• Incentive and Awards Programs

• Demonstration Unit Programs

Channel Partner Program Support Services

• Enter the market rapidly • Grow market share in a more predictable, expeditious, and

scalable manner, without burdening capital resources• Have variable instead of fixed expenses • Increased visibility of operations through IT systems • Redirect your capital resources to core competencies, such

as Marketing, R&D, Manufacturing, Quality Control, Product Development, and Sales

• More effectively deal with market seasonality• Be more competitive

Benefits of the Outsourcing Model

• Nationwide Infrastructure, Global Partners

• Advanced IT Systems

• Customer Focused

• Turn-Key Solutions

• Financial Strength

• Single Point of Contact

Key Competitive Advantages

Associations and Memberships

Client References