2010 Revolutionary Not Evolutionary

…Expanding minds. Empowering individuals. Enriching our community.

Library Reorganization Project 2010 Style

Charles Brown – Library Director

The Public Library of Charlotte & Mecklenburg County


Charlotte, NC to Anaheim, CA: ALA 2008

LibraryReorganization Project 2010 Style


About Us…

850,000 residents

24 locations, 1.6 million volumes


Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Project 2010

Overview


2010…To be America’s Best Public Library


…More customer focused

…Greater community involvement

…More responsive to employees

2010…A clear purpose and strategic direction


Build a highly literate and educated

community

1Be a preferred

employer in our community and

nationally among libraries

Contribute to the economic health,

cultural and social capital of our community

3

To be highly accessed and cherished by our

community

4

Be a good steward of the community’s

trust and resources

5

2010…PLCMC Strategic Outcomes

2


2010…Laying the foundation for Transformation

1. Compelling Reasons

2. An Empowering Vision

3. A Supportive Leadership & Culture

4. Managing the Transformation

5. Measuring the Process

6. Communicating the Vision

7. Celebrating Milestones & Accomplishments


2010…Communicating the Vision

“Conversations with Staff”



Project 2010

Organizational Transformation


Jan ‘07

Feb - Apr ‘07

May - June ‘07

July - Sep ‘07 Jan ’08 - 2010

Dec ‘07

Project 2010 kickoff –

Design conference

Create Conceptual Design

New Organizational Structure

Assess Current Processes & Opportunities

PLCMC Detail Design Teams

2010 Implementation

2010… Timeline & Methodology



Project 2010

Design Team Focus Areas



Library Experiences


Library Experiences: This is where we live.

Key findings…

Accountability issuesPerceived inequitiesNeed for access to budget information

Need for new service delivery model


Unified Services:This is how we will serve our community.

A seamless customer service experience.Formation of a Unified Services Team.

Unified Services roll-out: 12 to 18 months



Community Engagement


Community Engagement: The Community’s Trust

Key Findings…

Partnership Process

Volunteer Utilization

Budget

Friends of the

Library

Infrastructure

Visibility


Recommendations…

Development & Public Policy

Organizational GivingVolunteers

Events & Exhibits

Community RelationsPartnerships for Education

Advocacy

Community Engagement: The Community’s Trust



Organizational Resources


Organizational Resources: The Infrastructure

Human Resources Benefits Administration

Maintenance & SecurityTransportation & Delivery

IT Coordination & Planning

Key Findings…


Recommendations…

Human Resources Staff expand by 200%

Security and Maintenance equitable distribution throughout system

Transportation and Delivery increase number of trucks; lidded book bins

Organizational Resources: The Infrastructure



Research, Innovation & Strategy


Need to “Breathe”Current Reality Assessment

Research, Innovation & Strategy: The future

Key Findings…


SPA for Strategic PlanningAlign Communications and IT

Research, Innovation &

Recommendations…

Benchmarking / Continuous Improvement Link all functions of library to strategic plan


Imagine 2010

A New Organization


2010… New Organizational Model: C.O.R.E

Aligns four core areas to capitalize on the Library’s strengths


2010… New C.O.R.E Leadership



Project 2010

Lessons Learned


Culture…understand and

respect the organizational

culture!

The process/planningfor change takes time – perhaps

even longer than you think!

The ability to trust in ourselves, our colleagues and our individual &

collective judgment

The power of collaboration

drives innovation

2010… Lessons Learned


2010… Lessons Learned from the Director

“If you want to make enemies, try to change something.”

-Woodrow Wilson



Project 2010to

Imagine 2010


2010… Implementation


“Project 2010: A Case for a New Organizational Model”

Q & A

More information @ http://www.plcmc.org/About_Us/reports.asp


Charles Brown, Library Director, [email protected]

Karen Beach, Director of Community Engagement, [email protected]

Julia Lanham, 2010 Project Manager, [email protected]

Michael Lambert, Library Manager, [email protected]

Claudia Williams, Library Supervisor, [email protected]

Cast

2010 Revolutionary Not Evolutionary

Documents

empowering individuals

oureducated community

empowering vision3

education community

strategic planexpanding

library experiences

functions of library

unified services team