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2010 Results Presentation to shareholders BSP Annual General Meeting, May 2011
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2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Jun 12, 2020

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Page 1: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

2010 Results Presentation

to shareholders

BSP Annual General Meeting, May 2011

Page 2: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 2

Presentation overview

• Recent performance to 2010 Ian Clyne, CEO

• Vision & strategy

• 2010 performance & operations

• Economic outlook Robin Fleming, Deputy CEO

• Market share

• Credit quality

• Funding

• 2010 full year results Johnson Kalo, Deputy CEO

• Capital management & liquidity

• Profitability & key ratios Johnson Kalo, Deputy CEO

• Comparison of key Rations

• Dividends & shares

• Conclusions Ian Clyne, CEO

Page 3: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 3

Overview of BSP

High Level statistics

• Established, Port Moresby, 1957

• 38 branches in Papua New Guinea, 20 in Fiji, 8 in Solomon Islands, 1 in

Niue

• market share, end of 2010:

• Shares publicly listed in PNG since August 2003. > 85% of shareholders

are Papua New Guinean. Market Cap at end of 2010 K3.782 billion

• S&P credit rating is B+ stable

– Strong market position

– Good capitalisation and profitability

– Adequate asset quality

“the bank’s size and brand recognition will continue to

support our growth strategy”

>K10,000 mil

> K9,000 mil

Total Assets

~44%

>50%

Deposits

K288 mil~38%PNG + Fiji i+ SI

K280 mil>50%PNG

ProfitLoans

Page 4: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Recent Performance to

2010

Page 5: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 5

Recent Performance

164.52

283.57

328.80

378.14

142.23

410.80

100

200

300

400

500

2005 2006 2007 2008 2009 2010

Millions o

f Kin

a

Profit before tax

Page 6: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 6

Recent Performance

Total assets

0.0

2.0

4.0

6.0

8.0

10.0

12.0

2005 2006 2007 2008 2009 2010

Billions o

f Kin

a

Page 7: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Vision and Strategy

Page 8: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 8

Strategy Map

1

2

3

4

Page 9: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 9

Strategy and plans

1

Page 10: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 10

Customer sales and service focused

2010 EXISTING INITIATIVES

SBU Description

WB Product review

WB/RB PNG LNG

WB MasterCard (Paramount)

RB/WB Internet banking

RB BSP First

RB BSP Rural agency network

RBBranch redesign (Phase 1: planning)

RB ATM deployments

RBSME end-to-end tool (origination and collection)

RB e-channels: Moto on EFTPOS

RB Call centre solution

RBe-channels: SMS upgrade mobile top-up enhancements

RB e-channels: Telikom CDMA on SMS banking

2011 NEW INITIATIVES

SBU Description

WB Branch service delivery model

WBCustomer Relationship

Management system

WB Product development

RB Mobile money

RBDocumenting Retail bank

channel strategies

RB/WB SME migration

RB e-channels: Bank-in-a-Box

RB Open new branches

RB New deposit products

RB Visa multicurrency travelcard

RB BSP First product package

BCAP Landowner engagement

BCAP

Develop financial

instruments/products for

market needs

BCAP Branding + marketing

To shift BSP from an

“operationally”focused

organization to a “sales”focused

organization (customer /

market focused)

To be the leading bank in PNG andthe South Pacific

Operational excellence

Customer sales and service focused

High performing team

Profitable growth

Page 11: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 11

Strategy and plans

2

Page 12: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 12

Operational excellence

2010 EXISTING INITIATIVES

SBU Description

WB Treasury system

RB PhotoCard system

RB Biometrics

RB SME end-to-end tool (origination and collection)

OPS BizeDocs (including new phases, eStatements)

OPS ATM monitoring tool (Proview)

OPS National Clearing House

OPS ATM maintenance in-sourcing

OPS Kundupei system enhancements / replacement

OPS My BSP - SharePoint intranet rollout

OPS Operation centralisation building

OPS Collections system

IT AS/400 upgrade

IT Network upgrade

IT New data centres (Prod & DR)

IT Postillion upgrade

IT Active directory 2008 implementation

IT IT security & controls

IT IT governance (ITIL) - IT implementation phase 1

FIN Financial dashboards

FIN INFOR PM budget & forecasting (phase 2)

FIN Procurement review implementation

FIN SUN GL v5 implementation

FIN Reconciliation solution

HR HR system replacement

C&R Wholesale Process Modernisation

BCAP OMS (Share Trading)

BCAP RIMS (Middle office)

BCAP Investier (Funds Management)

2011 NEW INITIATIVES

SBU Description

WB RM support

RB Processes in branches

IT Branch risk mitigation

IT IT management facility (NOC)

IT Project Resourcing

FIN Investor relations strategy

FINStandardised financial performance reporting

C&R Improved matters tracking record

C&RCollateral sub-system implementation

C&R Business Continuity Planning - PNG

C&R Branch audit program review

C&R IT audit program review

C&R Admin audit program review

C&R Establish compliance office

C&R Personal loan charge-off

BCAP POMSOX restructuring

To move BSP from 25 year old

processes to modern best

practice automated processes …increase operational efficiency

To be the leading bank in PNG andthe South Pacific

Operational excellence

Customer sales and service focused

High performing team

Profitable growth

Page 13: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 13

Strategy and plans

3

Page 14: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 14

High performing teams

2010 EXISTING INITIATIVES

SB

U Description

HR Deliver account opening training

HR Deliver product knowledge training

HR eTraining project

HR Performance management

HR Rewards management

HR Recruitment – BSP First

HR Recruitment – New branches

HR Recruitment – BSP Rural

2011 NEW INITIATIVES

SBU Description

IT Processes and procedures,

training

HR Annual assessment of product

and process knowledge

HR Change management training

(including sales culture)

HR BSP specialist training program

(BSP Academy)

HR Specialist IT training and

assessment

HR Secondments to overseas banks

HR Intercompany secondments

HR Succession planning

HR Employee satisfaction survey

HR University program

HR Develop talent pool

HR Internal communication

BCAP NSL Investment Manager

To address BSP’s under-

investment in its people and the

current manpower and

skills gap

To be the leading bank in PNG andthe South Pacific

Operational excellence

Customer sales and service focused

High performing team

Profitable growth

Page 15: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 15

Strategy and plans

4

Page 16: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 16

Profitable growth

2010 EXISTING INITIATIVES

SBU Description

FIN Customer profitability model – Corporate

FIN Customer profitability model – Paramount

FIN Activity Based Model (product and branch profitability)

C&R Economic Capital Model

C&R Portfolio management

To maximise the value of

BSP’s customer relationships to fuel profitable

growth

2011 NEW INITIATIVES

SBU Description

FIN Cost allocation review

FIN Capital allocation -transfer pricing

C&R Moody's upgrade

C&R Replacement credit scoring engine for Retail bank

To be the leading bank in PNG andthe South Pacific

Operational excellence

Customer sales and service focused

High performing team

Profitable growth

Page 17: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 17

Strategic initiatives

Pre-

project,

12%

High,

22%

Medium,

31%

Low,

35%

58

64

Existing

initiatives

New Initiatives

● 122 strategic initiatives : “Business as Usual” (BAU) tasks and projects.

● 64 are new.

● Progress slower than forecast: 47% of projects in pre-project phase due to size & complexity of some projects.

The number of strategic initiatives has more than doubled

Page 18: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 18

Transformation Project

• The “Transformation Process” is already happening, and BSP’s “Vision” remains the same.

“There is simply no turning back”

• An enormous amount of work has been carried out by each BSP business unit in 2010, but even more needs to be delivered in 2011, in terms of timely execution & delivery of projects, commitment & accountability.

• All Commercial Businesses need to have “FAR MORE URGENCY” in focusing on New Business Generation in 2011.

Page 19: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 19

Business strategy: Retail Banking

BSP’s Retail Business Strategy is now “Electronic TRANSACTION Focused”.

Page 20: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 20

Retail banking strategy: customer segmentation

Segmentation - Retail

Branding

‘‘SmartSmart’’ Banking/Light MassBanking/Light Mass

UpscaleUpscale

Invitation

only

BSP First Potential

Youth &Student

s

BSP Priority

BSP First

High Value

Segment

Core CustomerSegment

Cost ControlSegment

Inflow account >K 30.000Total assets >K 500.000

Inflow account >K 10.000Total assets >K 20.000

Invitationonly

BSP First Potential

UpscaleUpscale Youth &Students

‘‘SmartSmart’’ Banking/Light MassBanking/Light MassBSP Rural

BSP Kundu

Page 21: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 21

Retail strategy: Mass market / BSP Rural

RETAIL CUSTOMER

2010 2011 2012

PNG 600,000 800,000+ 1,000,000+

FIJI 150,000 200,000+ 250,000+

S.I 50,000 75,000+

•BSP’s Retail has a “transaction focused” business model

•Kundu Card is the “Key”banking access method.

“1.5 million

Retail Customers

by Year end

2012”

Page 22: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 22

Retail strategy: Client access/electronic banking

7 Days a Week, with many service points, it is cheaper for our customers & it is cheaper for BSP

Page 23: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 23

Retail strategy: Client access/electronic banking

• BSP will continue to expand our Electronic Banking Service in 2011-2013

Electronic Banking Service 2011

ATM’s EFTPOS BSP RURAL CASH AGENT

PNG 250 6,000+ 50 300

FIJI 120 1200+ - -

S.I 12 100+ - -

Page 24: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 24

Retail & Branch strategy: Service improvement

initiatives

• Separated Retail Banking & Branch Network into separate Business Units.

• Retail is Sales & Product Development Focused, GM Retail Frans Kootte.

• Branch Network is at present a manual service delivery channel (operational).

• New GM Network Ged Allen commenced in April 2011.

• PWC lead Branch Process Redesign e.g.. “Fast Path”.

• Kundu Card Issuance Process.

• Corporate Account Opening.

• “Change Management” Training.

• Renewed Branch Computer Programs.

• Branch Re-cabling & server Management Program.

• Built New Container Branch concept.

• Motukea, Tari, Arawa, Harbour City, Lae Commercial Center.

• Developing NEW Branch Premium Service Model Initiative.

• Corporate / Paramount / BSP First - Premium Service Areas.

Page 25: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 25

Retail & Branch strategy: Branch service upgrade

Step 1:

• Aggressive Implementation of Kundu Card/Electronic Channels Client Acquisition. “We need to educate retail customers to use “Electronic” Channels. They are more convenient & cheaper”.

Step 2:

• Meaningful Establishment of BSP Rural Network, & Cash Agency Network in Rural Trade Stores, increased roll out of ATM’s, Eftpos, SMS Banking.

“Move more clients from our Branches to our electronic channels”

Branch Remodeling is a multi year strategy:

Page 26: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 26

Retail & Branch strategy: Branch service upgrade

Branch Remodeling is a multi year strategy:

Step 3:

• Simplify & Automate all major Branch Processes.

Step 4:

• Remodeling of our Branches to meet:

– “Actual” business potential of Towns in which we operate.

– Greater focus on branches servicing our Profitable Corporate, Paramount, SME, BSP First, Retail & SME Lending, New Customer acquisition “Premium Service Centers”.

Page 27: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 27

Retail strategy: client acquisition focus

• Significant Increase in Retail competition from Telco’s (E Wallet launch).

• Significant increase in Retail competition from Savings & Loan Societies, Microfinance Banks, NDB, SuperFunds & others.

• Retail Banking is not profitable based on our existing Branch Mass Market Manual Service Model. We need to move our Mass Market Retail Customers out of our Branches & into our Electronic Channels (ATM’s, EFTPOS, SMS Banking).

• BSP is making significant investment in Electronic Channels which have already helped reduce crowding in Branches. We need to increase this investment & roll out.

• BSP earns approx K70 gross per annum 90% of Mass Market customers. Mobile operators earn nearly the same amount per month, from exactly the same customer on Mobile Phone usage.

• Every 100,000 new customers = K7 Million increased gross revenue pa.

• With new ATM, EFTPOS, SMS “Payment & Top Up Services” BSP can increase this to K100+ pa (The same applies in Fiji & SI).

Page 28: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 28

Retail strategy

“Our Retail Service Modernization Strategy is a multi year investment in processes, systems, people and premises”.

Page 29: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 29

Business strategy: Corporate Banking

• Corporate Banking strategy focuses on: non interest income growth, new customer acquisition, improved product & service performance, and increased cross selling.

Page 30: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 30

Turnover > Turnover > K150mK150m

Turnover K25 to K150m

Small Business Turnover < K2m

Turnover = K2m to K25m

Top 10

Corporate banking strategy: customer

segmentation

Strategic Clients

Core CustomerSegment

Wholesale / Retail

Mix of existing and potential

Cost ControlSegment

High Value SegmentBranding

Large Corporate

Mid Corporate

Business

Segmentation - Corporate

Page 31: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 31

Business strategy: Corporate Banking

• Corporate Banking & Treasury are BSP’s biggest profit earners.

• Corporate Banking, Treasury & Paramount subsidize Retail Banking and make it possible for BSP to maintain & even expand our Retail Banking Network around PNG.

• In BSP Fiji we only have a 10% market share in Corporate Banking, which must be increased to a 30% market share over the next 3-5 years..

• BSP Corporate Banking is only now changing from being Lending Driven to Relationship & Cross Sell, non interest income driven model.

• Enormous New Business potential exists in PNG (LNG, Mining) & Fiji.

• Despite positive results BSP Corporate Banking can still improve its performance.

• BSP needs to modernize all aspects of our Corporate Banking service model, products, processes & people (training) across the Pacific.

• Non Interest Income is below that of our competitors.

• Our Branch Service Model for Corporate Banking clients remains belowstandard.

Page 32: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 32

Business strategy: Corporate Banking

• Co Location of CB in PNG, Treasury & Risk Management will occur in June 2011(New Harbor City Offices) anticipated 20% productivity gain.

• New General Manager Mr. Peter Beswick will commence in June.

• Recruited 6 new Relationship Managers (2 RMs have been/are being replaced). Additional RMs to focus on improved service to Corporate Customers i.e increasing our income, & New Business Development.

• KPMG have undertaken Product Review in 2010, and New Product Development is currently underway.

• Cross Selling of FX products jointly with Treasury Sales is improving.

• PNG LNG Team also making very good progress.

• New Client Acquisition needs to be a major focus in 2011.

“Greater focus on Non Interest Income”

Page 33: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 33

Business strategy: Paramount Banking

• As a key liquidity provider, Paramount’s strategic focus is on its service model to compete for government and landowner funds

Page 34: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 34

Business strategy: Paramount Banking

• Continues to be BSP PNG’s major liquidity provider.

• For that reason Paramount Banking is a Key business unit.

• 2010 deposits increased, 2010 re-investment revenues minus K92 million vs budget (thus the reason BSP needs to focus on Interest & Non Interest income in 2011, because this negative trend continues).

• Relatively small Business Unit but in 2011 needs far greater focus, team is currently being expanded.

• Increasing competition for Government Funds & Land Owner Funds.

• Increasing Legal Issues & Challenges related to Gov & Land Owner Funds.

Page 35: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 35

Operations & IT strategies

• “Always on”Technology platforms & infrastructure

Page 36: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 36

Operations & IT strategies

• The lack of Strategic thinking from the previous COO has impacted our overall operational performance in 2010.

• New Chief Operations Officer Robert Loggia has commenced in May 2011.

• New Head of IT Neil Gamble, is having a positive impact on overall technology performance.

• ATM Network availability & service quality is improving, howeverfurther improvements still required.

• Project Management Office & Transformation Team are key to the success of BSP’s Vision, need to be greater commercial business unit commitment to own & drive projects.

• PWC are assisting BSP with the establishment of a new professional Procurement Policy & Team (1100 suppliers, K20million+ in anticipated savings).

• New Communications Infrastructure Strategy has been agreed & is in implementation, significant improvements in capacity anticipated.

Page 37: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 37

Other support business strategies

• Operational Risk and Internal Audit process improvements.

• Legal expertise and resources.

• Management reporting of more relevant data for business.

• New human resource management system, processes and administration.

• Training, change management.

• Security capability improvements.

Page 38: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 38

Other support business strategies

Risk Management

• BSP continues to improve our overall Risk Management Framework.

• Operational Risk identified various system & process weaknesses, however positive progress is evident in addressing these risks.

• Internal/External Fraud remains a serious problem, however BSP’s capacity to identify individuals involved has significantly improved.

Audit/Legal

• PWC are undertaking a major audit improvement program.

• Legal Challenges against BSP is a thriving & growing business.

• BSP continues to fully support the honesty & integrity of our Senior Executives & former CEO in all aspects of the Yama matters. BSP continues to incur significant costs in the defense of these charges. BSP fully supports the recent decision to dismiss charges against John Maddison, and unlike MrYama is confident that the due processes of the legal system, will eventually find in favor of the BSP Executives, as we strongly believe that these charges have no basis under the criminal laws of PNG.

Finance

• The implementation of the New General Ledger in Feb 2011 is a major accomplishment.

• Progress is being made in Management Reporting.

Page 39: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 39

Other support business strategies

Human Resources

• New HR System is currently being implemented.

• Recruitment Processes are improving.

• New Performance Bonus System for PNG has been implemented.

• Significant Improvement in Training quality & Quantity.

• Change Management Training is an important Focus.

Security

• BSP now has one of the most capable Security Operations in PNG.

• Better Trained, Better Managed, Better Motivated.

• Security Threats in PNG will increase in proportion to economic activity.

Page 40: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

2010 Performance &

Operations

Page 41: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 41

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

Jan-04 Jan-05 Jan-06 Jan-07 Jan-08 Jan-09 Jan-10

Closing price

(Kina)

red

0.0

2.0

4.0

6.0

8.0

10.0

Volume

traded

(millions)

green

Long term trend

short term trend

High volatility

Share Price

Page 42: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 42

Share Price

Closing Price

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

Jan-04 Jan-05 Jan-06 Jan-07 Jan-08 Jan-09 Jan-10

123.4

202.9

226.8

62.4

124.1

179.9

257.7

160.4

276.6

232.1

72.6

62.0

2008Q1 2009Q1 2010Q1

Share price

Cumulative quarter profit for

year

Page 43: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 43

Branches

Number of branches

36 3845 45

6663

0

20

40

60

80

2005 2006 2007 2008 2009 2010

PNG Fiji Solomon Islands BSP Rural

• PNG 38

• Fiji 20

• Solomon Islands 8

• 7 BSP Rural Agencies

Page 44: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 44

ATMs

Number of ATM machines

97118 120 124

205

0

50

100

150

200

250

300

2005 2006 2007 2008 2009 2010

PNG Fiji Solomon Islands

• PNG 178

• Fiji 88

• Solomon Islands 13

279

Page 45: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 45

Customer accounts

Kundu accounts in PNG -'000

570

575

580

585

590

595

600

605

610

Jan Feb MarAprilMayJuneJuly Aug Sep Oct NovDec

Page 46: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 46

Customer accounts

Deposit accounts in Fiji - '000

150

152

154

156

158

160

162

164

166

168

Jan Feb MarAprilMayJuneJuly Aug Sep Oct NovDec

Page 47: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 47

Customer accounts

Deposits in Solomons - '000

44

46

48

50

52

Jan Feb MarAprilMayJuneJuly Aug Sep Oct Nov Dec

Page 48: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 48

ATM & EFTPOS transactions

PNG ATM and EFTPOS

Transactions

0

1

1

2

2

3

3

4

Jan Feb Mar Apr May Jun Jul Aug Sep Oct NovDec

Millions

Page 49: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 49

ATM & EFTPOS transactions

Fiji ATM & EFTPOS

Transactions

500

550

600

650

700

750

800

850

Jan Feb MarAprilMayJuneJuly Aug Sep Oct NovDec

Thousands

Page 50: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 50

ATM & EFTPOS transactions

Solomon Islands ATM

Transactions

0

10

20

30

40

50

60

70

80

Jan FebMar AprMay Jun Jul AugSep Oct NovDec

Thousands

Page 51: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 51

SMS banking

PNG SMS Users and

Transaction Values

40

45

50

55

6065

70

75

80

85

Jan Mar May July Sep Nov

Thousands

(users)

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

Millions

(transaction value)

SMS users Transaction value

Page 52: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 52

SMS banking

Fiji SMS Users and

Transaction Values

-

5

10

15

20

25

30

May Jun Jul Aug Sep Oct Nov Dec

Thousands

(Users)

-

0.02

0.04

0.06

0.08

0.10

0.12

0.14

Millions

(Transactio

n Value)

SMS Users Transaction Value

Page 53: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Economic Outlook

Page 54: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 54

Global economic outlook

• growth in 2011, at

slightly slower rate than

2010

• stable, slow growth in

medium term

• Emerging economies to

perform above global

average

IMF global GDP growth

-4.0%

-2.0%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

World

Advanced economies

Emerging and developing economies

Forecast

Page 55: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 55

PNG economic outlook

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%

2007 2008 2009 2010 2011 2012 2013 2014

EIU IMF DoT ADB

• 2011 growth projections

range: 5.5% - 8.0%

• will exceed global average

• These growth projections do

not include the impacts of the

PNG LNG project

LNG’s impact on PNG economic Growth

ACIL Tasman estimates that the PNG LNG project w ill:

� Deliver real GDP growth of 96.6%(short run impact – 0 to 5 years)

� Deliver real GDP growth of 99.1%(long run impact – 5 to 10 years)

The EIU expects the pace of growth in PNG to accelerate over the next years reaching 8.9% in 2012.

The PNG Department

of Treasury (DoT) is

forecasting GDP

growth to decline

after 2011.

The IMF is projecting slowing GDP growth between 2010 and 2013.

Forecast

Page 56: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Market Share

Page 57: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 57

Market share

BSP market share in PNG

30%

40%

50%

60%

70%

2005 2006 2007 2008 2009 2010

BSP market share of PNG deposits

BSP market share of all Kina lending in PNG

• BSP’s market share in PNG deposits 51.6% and lending is at 50.3%

Page 58: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 58

BSP Market Share in PNG,

Fiji, Solomons

0%

10%

20%

30%

40%

50%

60%

PNG Solomon

Islands

Fiji All

Lending Deposits

Market share

11

33

22//1111

• All countries aggregate:

Deposits 44%

Lending 38%

#1 Ranking

– Total assets

– Total liabilities

– Net assets

Page 59: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Credit Quality

Page 60: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 60

Credit quality

• Disciplined reduction in loan provision % to 2008.

• Conservative approach –increase in general provisioning %.

Loan provisions to gross loans

3.3

%

2.8

%

2.6

%

2.1

%

3.1

7%

2.9

0%

0.5%

Total

3.4%

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

2005 2006 2007 2008 2009 2010

BSP PNG Colonial Fiji effect

0.5%

Total

3.7%

Page 61: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 61

Economic sector risk concentration

• Lending is diversified across sectors.

• Commerce, finance and other business includes various business types.

• Stable distribution from prior year.

Private

households

22%

Government

and Public

Authorities

3% Agriculture

8%

Transport and

communication

10%

Manufacturing

6%

Construction

10%Commerce,

finance and

other business

41%

Page 62: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Funding

Page 63: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 63

Deposit mix

•Wholesale

deposits still

represent the

majority of the

portfolio.

69%76%

79%80%

76% 72%

31%

24%

21%

20%

24% 28%

0.0

2.0

4.0

6.0

8.0

10.0

2005 2006 2007 2008 2009 2010

Billions of Kina

Wholesale Retail

Page 64: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 64

Deposits by countryPNG

89.55%

Niue

0.02%

Solomon

Islands

0.4%

Fiji

10.03%

Deposits by type & country

Deposits by type

Demand

/ current

76.9%

Term

23.1%

• Demand deposits include savings account funds.

• Term deposits range from 30 days to 2 years

– Average duration is < 12 months.

Page 65: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

2010 Full Year Results

Page 66: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 66

2010 results overview

12.4%K 4.091bNet loans and advances

Growth 2010 vs. 20092010

K 7.984b

5.9 toea

K 20.6m

K 522.8m

K 954.9m

K 283.1m

6.6%Customer deposits

5.4%Earnings per Share

37.0%Bad and doubtful debt expense

56.0%Expenses

31.6%Revenue

10.1%Profit after tax

Page 67: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 67

2010 results overview

-

1.0

2.0

3.0

4.0

5.0

6.0

7.0

2005 2006 2007 2008 2009 2010

toea

0.0

50.0

100.0

150.0

200.0

250.0

300.0

K mil

EPS (toea) DivPS (toea)

profit after tax (Km)

Central Bank Bill Rate

1%

2%

3%

4%

5%

6%

Jan Mar Jun Sep Dec

Page 68: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 68

Highlights

• BSP maintained its market share at above 50%, in deposits and lending in PNG.

• Because of Interest rate declines in PNG, - net interest income in PNG increased by only 5.5%.

• Non-lending fee income increased by 47%.

• Transformation activity intensified in 2010.

• Profit after tax grew from K257m in 2009 to K283m in 2010 – supported by corporate lending, fee revenue and foreign exchange income.

• K143.6 million equity capital transaction with IFC.

• Total assets increased from K9,397.8 million in 2009 to K10,027.3 million in 2010 - liquidity and capital growth.

Page 69: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 69

164.52

283.57

328.80

378.14

142.23

410.80

100

200

300

400

500

2005 2006 2007 2008 2009 2010

Millions o

f Kin

a

Profit before tax

Profit before tax

Page 70: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 70

2009-2010 profit movement

• Group profit

–Up K26.0 million or 10% after tax

–Up K32.7 million or 9% before tax

• K25.7 million or 7% increase in profit before tax from 2009, for PNG bank

Profit change from prior year

2.725.9

69.0 66.5

402.5

376.8

300.0

320.0

340.0

360.0

380.0

400.0

420.0

440.0

460.0

480.0

2009 Net

Interest

Income

Non

Interest

Income

Operating

expenses

Bad &

doubtful

debts

2010

K m

illion

Page 71: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 71

Growth in total assets

0.0

2.0

4.0

6.0

8.0

10.0

12.0

2005 2006 2007 2008 2009 2010

Billions of Kina

Billions o

f Kin

a

Total assets

28% compound annual growth since 2005

Page 72: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 72

Asset change from prior year

9.398

0.0170.453

0.036

0.156

0.073 10.027

8.9

9.1

9.3

9.5

9.7

9.9

10.1

Billions o

f Kin

a

2009-2010 asset movement

• K629.5 million kina increase in assets dominated by loans

cash

Investments

Loans

Fixed

assets

other

2009 2010

Page 73: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 73

Growth in deposits and loans

0.01.02.03.04.05.06.07.08.09.0

2005 2006 2007 2008 2009 2010

Billions o

f Kin

a

Net Loans Total deposits

Loans & deposits

compound annual growth since 2005:

– loans 36%

– deposits 26%

Page 74: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Capital Management

and Liquidity

Page 75: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 75

Capital Adequacy

•Base capital target for 2010 achieved during the year

Base Capital

-

0.2

0.4

0.6

0.8

1.0

1.2

1.4

Dec-

08

Mar-

09

Jun-

09

Sep-

09

Dec-

09

Mar-

10

Jun-

10

Sep-

10

Dec-

10

Base C

apital -

K b

illion

0%

5%

10%

15%

20%

25%

30%

Capital Adequacy r

atio

Page 76: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 76

Prudential management

Tier 1 Capital and Total Capital

Adequacy

0.0%

10.0%

20.0%

30.0%

40.0%

2006 2007 2008 2009 2010

Tier 1 capital adequacy Tier 2 capital adequacy

BPNG min requirement

• Strong capital adequacy position

– Tier 1 19.7%

– Tier 2 3.9%

– Total 23.6%

•Within the range of Basel II and III requirements

Page 77: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 77

Capital planning

• Benchmark capital adequacy 18%

• Currently 22%

• Need for capital is moderate for the most likely base scenario – can be addressed in medium term.

• A short term response would be required under more aggressive growth scenarios or dramatically changed regulations.

scenarios

1. Base: current growth trends

2. Margins < current trend

3. Significant loan losses

4. Exceptional Asset growth

5. Capital adequacy ratio > than 18%

Page 78: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 78

Key prudential ratios

• BPNG prudential definitions met or exceeded.

• Minimum liquid asset ratio removed, Oct 2010 (25% up to October 2010).

42.96%

23.6%

10.5%

4.0%

0% 4% 8% 12% 16% 20% 24% 28% 32% 36% 40% 44% 48%

Liquid asset ratio

Capital adequacy

ratio

Leverage ratio

Cash Reserve

RequirementBank of PNG minimum requirement

Page 79: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Profitability and Key

Ratios

Page 80: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 80

Earnings per share and return on equity

Earnings Per Share and

Return On Equity

2.3 2.5 4.2 5.0 5.6 5.9

32.2% 31.7%

39.5% 27.4%30.6%

34.7%

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

2005 2006 2007 2008 2009 2010

0%5%10%15%20%25%30%35%40%

Earnings per share (toea per share, LHS)

Return on equity % (RHS)

• 156% increase in

earnings per

share since

2005.

• 33% Average

ROE over the 6

year period.

Page 81: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 81

Cost to income ratio

0%

10%

20%

30%

40%

50%

60%

2005 2006 2007 2008 2009 2010

Cost to income ratio

• 55% Cost to

income ratio is at

2005 levels.

• 47% Average

over the 6 year

period.

• 3% of 2010 ratio

is for

transformation

costs.

average

Page 82: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 82

Non interest income

• 43% of total

income - up from

35% in 2009.

• 75% of net

interest income –

up from 53% in

2009.

• Long term target

is to equalise

revenue streams.

Non interest income

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

2005 2006 2007 2008 2009 2010

% of total income % of net interest income

Page 83: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 83

Net interest margin

6.5%

6.7%

6.9%

7.1%

7.3%

7.5%

2005 2006 2007 2008 2009 2010

Net interest margin

• Overall net increase over last 5 years.

• PNG Bank bill rate in decline from 2009.

Central Bank Bill

Rate

1%

2%

3%

4%

5%

6%

7%

8%

Jan Jun Dec May Nov

Page 84: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Comparison of Key

Ratios

Page 85: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 85

Performance comparisons

Net interest margin

0

1

2

3

4

5

6

7

8

9

10

2005 2006 2007 2008 2009 2010

Year

%

Return on equity

0

5

10

15

20

25

30

35

40

2005 2006 2007 2008 2009 2010

Year

%

Cost to income ratio

30

35

40

45

50

55

2005 2006 2007 2008 2009 2010

Year

%

Capital adequacy ratio

0

5

10

15

20

25

30

2005 2006 2007 2008 2009 2010

Year

%

BSP’s

performance is

strong, when

compared to

the Australian

banks.BSP

Aust major banks (average)Aust regional banks (average)

Page 86: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Dividend and Shares

Page 87: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 87

Dividends

•the Directors have declared a final dividend for 2010 of

3.13 toea per share

(Payable in June 2011 – final date to be

announced).

•Interim paid in Nov 2010:

1.37 toea per share

• full dividend for the year ending 31st Dec 2010

4.50 toea per share

•Yield at current price: 6.6%

Page 88: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 88

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

Dec-07 Dec-08 Dec-09 Dec-10

123.4

202.9

226.8

62.4

124.1

179.9

257.7

160.4

62.0

72.6

232.1

276.6

Share Price

Share price (K)

Cumulative quarter profit for year (Km)

A fundamental problem

– BSP performance has been increasing quarter on quarter

– Share price has been on a downward trend since about Q3-2008.

• Sep-08: 135 toea

• Dec-08: 98 toea

• Dec-09: 80 toea

• Sep-10: 63 toea

• April-11: 68 toea

Page 89: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 89

Share Price

• Also list on another exchange in South Pacific?

• Convert some equity capital to debt capital?

Solutions:

•Share

Consolidation

• Share buyback

Page 90: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

Conclusion

Page 91: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 91

Conclusion

• There were many “positives” in 2010:

- 10% YOY Growth in Profitability.

- Balance Sheet now exceeds K10 Billion.

- Continued Loan & Deposit Growth.

- Very strong Capital & Liquidity position.

- Significant expansion of our Electronic Banking Platform (ATM’, Eftpos, SMS Banking, Internet). Largest

Networks in PNG & Fiji.

- All of BSP’s key performance indicators remain sound.

- Introduced semi annual dividend payments to shareholders.

- Paid BSP’s highest ever dividend payments to shareholders.

• IFC acquired an approx. 10% equity participation in BSP investing US$110 mln.

- Enhanced the international reputation of BSP.

- in excess of US$2.5 mln in technical support.

Page 92: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 92

Conclusion

• Organizational split between BSP Fiji & BSP Life businesses, and initiated a strategic review of both businesses (Under implementation).

• First ever Fiji Dollar Convertible Note Issue was successfully concluded.

• Launched BSP Rural a rural agency banking network using Electronic Banking Solutions – currently 7 agencies opened.

• Implemented a New Customer Segmentation Methodology which allows BSP to have a more efficient & appropriate service model aimed at significantly improving the way BSP services our customers, improving profitability & reducing costs.

• A number of major Transformation Projects were initiated & positive progress achieved.

• Developed “Container Branch” solution that will allow BSP to open new banking branches quickly as a 1st step to a permanent solution. e.g. Arawa.

Page 93: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 93

Conclusion

• 183 Projects are currently ongoing.

• BSP’s “Social & Community” Projects have achieved major milestones:

- “Go Green" Environmental Initiative (international recognition).

- BSP School Kriket won “ 2010 ICC Global School Cricket Award” (85 countries. 52,000 children).

- 70 local community projects carried out in PNG, SI & Fiji.

The Transformation Process is already happening & BSP’s “Vision” remains the same.

“There is simply no turning back”

An enormous amount of work has been carried out by each BSP business unit in 2010.However this is a multi year Project.

Page 94: 2010 Results Presentation to shareholders · Retail & Branch strategy: Service improvement initiatives • Separated Retail Banking & Branch Network into separate Business Units.

The Leading Bank in the South Pacific 94

Conclusion

“BSP’s Vision to be the Leading Bank in the South Pacific is very much achievable!”

Thank You