2010 Edition of SAP Release Strategy for Large Enterprises

SAP’S ReleASe StRAtegy foR lARge enteRPRiSeSFor all major shipments From 2005 onward– status: February 2010 –

For SAP Customers and Partners

Disclaimer

this document reflects the status of sap’s release planning as of january 2010. it contains only intended strategies, developments, and/or functionalities of sap® solutions, applications, and technologies and is not intended to be binding upon sap to any particular course of business, product strategy, and/or development; its content is subject to change without notice.

this document is not subject to your license agreement or any other service or subscription agreement with sap.

sap assumes no responsibility for errors or omissions in this document. sap does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. this document is provided without a warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

sap shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. this limitation shall not apply in cases of intent or gross negligence. the statutory liability for personal injury and defective products is not affected. sap has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party web pages nor provide any warranty whatsoever relating to third-party web pages.

all forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the publication date, and they should not be relied upon in making purchasing decisions.

Introduction 4

1. SAP Strategy and Road Map 5strategy 2010 and beyond 6sap road map 2005−2009 6

2. SAP Offerings for Large Enterprises 92.1. industry portfolios 112.2. sap services 132.3. sap ecosystem and partner solutions 14

3. SAP Applications for Large Enterprises 153.1. sap business suite 163.1.1. Core applications 173.1.2. industry applications 183.1.3. supplementary applications 183.1.4. enhancement packages for Core applications 183.1.5. enterprise services 183.1.6. duet software 193.2. sap netweaver 193.2.1. main releases of sap netweaver 203.2.2. options 203.2.3. enhancement packages for sap netweaver 213.3. sap businessobjects business intelligence solutions and sap businessobjects information management solutions 213.3.1. sap businessobjects bi solutions 213.3.2. sap businessobjects im solutions 223.4. sap businessobjects enterprise performance management solutions and sap businessobjects Governance, risk, and Compliance solutions 233.4.1. sap businessobjects epm solutions 233.4.2. sap businessobjects GrC solutions 243.5. Content shipments 253.6. sap licensing model 26

4. SAP Release and Maintenance Strategy 274.1. availability 274.2. shipment phases 274.3. maintenance 294.3.1. the sap maintenance strategy rules 294.3.2. exceptions 324.3.3. maintenance phases 324.4. upgrade 344.5. integration 344.6. product availability matrix 35

5. SAP Release Planning in Detail 365.1. sap business suite 375.1.1. Core application sap erp 375.1.2. Core application sap plm 395.1.3. Core application sap Crm 405.1.4. Core application sap srm 415.1.5. Core application sap sCm 425.1.6. industry applications 445.1.7. supplementary applications 515.1.8. duet software 545.2. sap netweaver 555.3. sap businessobjects bi solutions and sap businessobjects im solutions 575.4. sap businessobjects epm solutions and sap businessobjects GrC solutions 60

6. Application Lifecycle Management Portfolio 636.1. sap solution manager 636.2. sap test data migration server 646.3. sap test acceleration and optimization 646.4. sap netweaver adaptive Computing Controller 656.5. upgrade offerings from sap 666.6. support offerings from sap 666.6.1. sap enterprise support 666.6.2. sap standard support 676.6.3. sap safeguarding 676.6.4. sap maxattention 67

Glossary 68

Appendix 715–1–2 maintenance strategy Versus 7−2

maintenance strategy 71renaming 72

Content

For information on sap software that was released before 2005, please consult sap’s release strategy for all major shipments up to 2005 from the sap service marketplace extranet at www.service.sap.com/releasestrategy (logon requires user name and password; new users can register at www.service.sap.com).

intRoduCtion

this release strategy brochure focuses on the sap® port-folio for large enterprises. it documents the sap release and maintenance strategy for releases that have been shipped from 2005 onward. the release planning data for future releases is intended to support the planning of sap implementation and upgrade projects.

4 SAP’s Release Strategy for Large Enterprises

the enterprise software market is undergoing significant, seemingly contradictory shifts that are heralded by phenomena that suggest fundamental paradigm changes rather than transient short-term effects.

traditionally, enterprise solutions have been focused on the activities and processes within the boundaries of the enterprise; process-disrupting interfaces used to be considered acceptable and inevitable to protect the integrity of core business processes. today enterprises look way beyond the current boundaries of their immediate sphere and consider the business processes across their business network – without hesitating to continuously challenge and optimize business practices and processes.

this trend is accelerated by a new generation of business professionals who have grown up with information technology and are challenging the role of the “professionals” who claim dominion over processes and information. they rather treat data, information, and efficient processes as natural commod-ities with little concern for the intricacy and complexity of enterprise data and processes.

at the same time, consumers – the customers of our customers – take for granted comprehensive online services that reach deep into the core enterprise processes, and they expect access to customer service anytime, anywhere, and with every device.

although increasingly demanding, business partners and customers contribute to efficient and integrated end-to-end processes across business networks, shifting the needs from a transactional focus to one of gaining information about complex process networks and business relationships to transform this insight into action.

the effects of those converging trends are unmistakable. Corporate it assumes the role of a service provider for lines of business that are focused on delivering value to customers, consumers, and constituents over all channels, preferably without significant capital expense, with a focus on immediate business impact and business results. this leaves it and cor po-rate governance with the challenge of maintaining business integrity and business process efficiency.

1. SAP StRAtegy And RoAd MAP

Figure 1: Goals for 2010 and Beyond

Extend Our Customers’ Reach (On Device)

Innovate via Extensions (On Demand)

Scale Our Customers’ Core Business (On Premise)

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enterprise services repository

5SAP’s Release Strategy for Large Enterprises

strategy 2010 and beyond the overall goal for sap is to deliver instant value to orga-nizations and people everywhere by expanding its solution portfolio with innovations that reach out to the many people that need it in their daily work and daily life , while maintaining maximum consistency of data, processes, and applications. therefore, sap plans to focus on the following key areas in 2010 and beyond (see Figure 1).

Scale the Customers’ Core Business (On Premise)sap plans to continue to evolve and strengthen its core business of providing solutions for all industries and market segments. the offered solutions will scale the customers’ core business and deliver instant value to them. to ease the consumption of these solutions, they will be as preintegrated as possible and able to be implemented in a nondisruptive way, and they will be developed using “timeless software” principles such as decoupling, layering, componentization, abstraction, and design.

Via service-oriented architecture (soa), other independent solutions will be able to integrate consistently with the customers’ core business processes.

one major deliverable within this area, sap business suite 7 software, is already available, and more are planned to follow in the next years, starting in june 2010 with the sap business suite 7 innovations 2010.

Innovate via Extensions (On Demand)besides offering solutions that scale the customers’ core business, sap plans to provide rapid innovations that deliver extended functionality for a specific line of business.

these extensions will be delivered on demand. in this way, customers can consume the innova tions instantly without the need for on-site it to manage the infrastructure.

as these extensions will integrate smoothly with the customers’ core business processes, customers will benefit from end-to-end business process integration.

Extend Our Customers’ Reach (On Device)in addition, sap intends to extend the customers’ reach by: • enabling end users to consume sap data and processes

from different devices everywhere (sap applications for mobile business)

• providing end users with information from both inside and outside the enterprise so that they can make decisions based on a broad array of data according to their individual use case (analytical capabilities)

• helping end users to cooperate and optimize performance across a dynamic business network of people (tools for collaboration)

• enabling partners, customers and end-users to extend the functionality of sap and build own user experiences.

Orchestrationto ensure that all these layers fit together perfectly, an orchestration layer that works across all applications within a customer landscape is required. therefore, sap plans to continue to invest in the areas of lifecycle management, master data management, and process orchestration. the goal is to reduce the cost of ownership continuously and to help ensure data consistency and process management across multiple layers of applications.

sap road map 2005−2009over the past few years, sap has already adapted incre-mentally its release strategy to deliver on the key objectives: simplification and innovation without disruption (see Figure 2). thereby, the cornerstones and foundation for the strategy described above were already established and sap’s way forward is connected seamlessly with its past.

2005: Delivery of Business Process Platform–Based SAP ERP in 2005, sap simplified its release and maintenance strategy to ensure the availability of its software application releases on one common technology platform: sap netweaver®. sap delivered the market’s first soa-enabled erp application.

leveraging the sap netweaver technology platform, the sap erp 6.0 application release (formerly known as mysap™ erp 2005) was the first offering on the market to give customers the flexibility of a business process platform.


this platform provides industry-specific functionality and support for best practices across industries – allowing customers to selectively activate functionality and support for best practices via a switch framework. sap invested in accelerating and simplifying upgrades from sap r/3® software releases. the success of that investment has been proven by thousands of smooth customer upgrades.

2006: Continuous Innovation for SAP ERPin 2006, sap extended its release strategy around sap erp 6.0 and made this application release the go-to release for sap erp customers. with sap erp serving as the stable core, customers can benefit from the innovation sap delivers much more quickly and without disruption via enhancement packages rather than having to upgrade to new sap erp releases. the first enhancement package for this service-enabled sap erp was shipped in 2006, with continued enhancement packages outlined in a multiyear road map.

2007: Broadening the Business Process Platform – From SAP ERP to All of SAP Business Suitein 2007, sap business suite applications were soa enabled, providing companies with an even broader base for their business process platforms. these applications, which support supplier relationship management, supply chain management, customer relationship management, and product lifecycle management, are accessible through enterprise services and fuel an entire ecosystem of software solution partners. in addition to a new composition envi ron-ment that complements the sap netweaver technology platform, sap business suite introduced industry-specific services and functional enhancements that are leveraged by sap, partners, and customers to compose industry applications.

2008: Synchronizing the Release Timing and Integrating the SAP BusinessObjects™ Portfolio with SAP Business Suiteall core applications of sap business suite were synchronized on a common release-to-customer date and constitute the stable core. enhancement packages deliver continuous inno-vation for this stable core, allowing customers to selectively activate the innovation that matches their business priorities. this means businesses can save the costs involved in large upgrade projects and avoid the business disruption to their

operational systems that often results. enhancement packages deliver new functionality, industry-specific enhancements, and enterprise services.

effective november 2008, sap extended its maintenance offering to provide a total of nine years of support and introduced an industry-leading 7–2 maintenance strategy. the 7–2 maintenance strategy is valid starting with the sap erp 6.0 application and any new core applications from sap business suite introduced by sap going forward. the 7–2 maintenance offer is the longest in the industry and provides customers with more stability to realize their returns on investment in sap business suite. during the 7–2 maintenance period, the enhancement packages deliver continuous, selectively adoptable innovation for business processes and technology. in addition, the sap enterprise support services are exactly designed to help the customer leverage the full potential of sap business suite.

with the acquisition of business objects, sap is in a position to provide a comprehensive set of business intelligence, information management, enterprise performance manage-ment, and governance, risk, and compliance solutions. the sap businessobjects™ portfolio can be integrated with sap business suite, enabling large enterprises to close the gap between strategy and execution.

2009: Continuous Innovation for Business and ITin 2009, with the unrestricted shipment of sap business suite 7, all customers can obtain sap business suite 7 software and profit from the following:• process efficiency with harmonized user interfaces,

support for integrated end-to-end business processes, additional business functionality, and embedded analytics

• support end-to-end processes across all applications with sap business suite

• business flexibility with continued enterprise service enablement for rapid and cost-effective composition of new and innovative business processes

• business insight through embedded analytics and analytical extensions to enable confident decision making based on a single, reliable version of the truth that leverages the sap businessobjects portfolio of solutions

• reduced tCo through a simplified system landscape, reduced integration effort, reduced training requirements, enhanced process management support, and selective activation of new business functionality


sap also continued to innovate across the sap businessobjects portfolio to enable business users by focusing on insight and support it by focusing on efficiency and flexibility. with the launch of sap businessobjects explorer software, sap provided groundbreaking technology, enabling businesses to get analytical and visual insights into every corner of their business. sap additionally delivered new innovations in the areas of information management, enterprise performance management, and governance, risk, and compliance.

to enable an evolutionary path to soa (“soa by evolution”), sap introduced a new delivery model for technology inno-vations that balances nondisruptive continuous innovation with accelerated innovation. sap business suite was delivered with sap netweaver as the stable foundation, with enhancement packages that minimize the impact on the deployed software supporting business processes.

in 2009, sap made a strategic and operational commitment to sustainability. in addition to the existing sustainability offerings based on sap business suite software and sap businessobjects GrC solutions, sap added a new on-demand solution (sap Carbon impact) to assist customers with carbon management to understand their environmental footprint, including greenhouse gas emissions and purchased goods and services.

Figure 2: SAP Road Map

5–1–2 maintenance strategy 7–2 maintenance strategy

delivery of sap® erp on business process platform

enhancement packages implementing innovations – without disruption initiative for sap erp introduced

delivery of entire sap business suite on business process platform

adoption of a service-oriented architecture (soa) to allow new flexible reuse of functionality

Core application releases of sap business suite 7 synchronized and enhance -ment package enabled

7–2 maintenance strategy introduced

sap business suite and sap businessobjects™ portfolio integrated

Continuous innovation across the sap businessobjects portfolio

2,800 enterprise services delivered (soa)

launch of sustainability initiative

scale our customers’ core business via continuous innovation for sap business suite 7

innovate via extensions delivered on demand

extend our customers’ reach

orchestration

2005–2007 2008–2009 2010+ 2015


in a world of continuous and sometimes erratic change, successful large enterprises are able to execute on their clear strategies and leverage transformational forces in an environment of global economic uncertainty, instable financial markets, and emerging global players. a high degree of connectivity ties the global economy into a network and leads to the evolution of supply chains for collaborative business networks that share business processes, opportunities, and risks.

additional challenges – and opportunities – arise from the insight that finite global resources are driving the integration of sustainability into all corporate activities, from strategy to execution.

the global economy can be characterized as a global business network of large and small enterprises that continuously transforms under the forces of the players’ business optimization strategies and the rules and regulation stipulated by the business community.

Capturing business opportunities in this environment requires clear, real-time insight into the business network, efficient end-to-end processes that span departmental boundaries and connect to business partners, and the ability to rapidly adjust and change business processes and behavior. this enables continuous performance optimization through closing the loop, from strategy to execution, with clear governance of compliance, risk, and sustainability.

information technology has been enabling enterprises to drive efficiency of operations and business processes for decades. in our current environment of accelerated change, information technology is challenged to drive end-to-end business processes that support a company’s business strategy, to help lines of business excel in pursuing their local objectives, to connect the enterprise to the global business network, and to close the loop, from strategy to execution, with clear top-to-bottom insight at the speed of change.

sap helps business and it organizations with a comprehensive portfolio of applications that:• optimize business performance• provide fast business value to the lines of business while

supporting strategic end-to-end processes with modular applications that run on the sap netweaver technology platform

• provide clear transparency with sap businessobjects solutions

in times of constrained it budgets, sap software helps control the total cost of ownership by providing support for integrated end-to-end processes and harmonized user interfaces that minimize the need for user training. sap solutions can:• simplify software landscapes by reducing integration

efforts, enabling innovation with minimized disruption through enhancement packages instead of upgrades

• help improve a company’s business process management capabilities

• allow process and technology innovation to be activated selectively

For large enterprises, sap offerings include sap businessobjects enterprise performance management (epm) solutions and sap businessobjects governance, risk, and compliance (GrC) solutions that leverage trusted data from sap businessobjects information management (im) solutions and sap businessobjects business intelligence (bi) solutions, as well as sap business suite applications, which run on the sap netweaver technology platform. this portfolio supports large enterprises in closing the gap between strategy and execution with insight and control.

2. SAP offeRingS foR lARge enteRPRiSeS


Companies need to balance their organizations’ needs for speed and flexibility in software solutions while preserving the benefits inherent in a standardized and controlled it landscape. with sap software, customers have a wide range of choices to best fit their needs. sap delivers multiple options for consuming and deploying enterprise software, supported by superior professional services and support and enhanced with offerings from a global ecosystem.

Flexible Deploymenttechnology and business trends have increased the demand for support for on-demand consumption of business processes. sap is responding to these trends by enabling the flexible deployment of business processes through on-demand and on-premise applications. Flexible deployment allows customers to benefit from the advantages of both the on-premise and on-demand solutions without compromising

Figure 3: SAP Offerings – Business Value for Large Enterprises

Ecosystem

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SAP® BusinessObjects™

SAP Business Suite

Governance, Risk, and Compliance

EnterprisePerformanceManagement

Modular Support for End-to-End Business Processes

Business Intelligence

Information Management

enterprise services

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SAP NetWeaver®


the business integrity of processes that span all of these solutions. SAP on-demand solutions allow customers to quickly and easily implement best-practice business solutions without the need for on-site it to manage infrastructure. on-demand solutions also help transform capital expenditures into operational expenses and streamline cash flows. sap delivers multiple levels of on-demand solutions to empower our customers to analyze business activities and improve business processes. On-premise deployment provides strategic value to our customers by enabling end-to-end, industry-specific business processes. on-premise deployment delivers unparalleled process flexibility for the development and optimization of own practices by giving the lines of business maximal control over strategic processes and data.

sap has made a strategic and operational commitment to sustainability and recognizes that it needs to comply with relevant global standards while helping its customers. sap’s sustainability solution strategy is to develop integrated sustainability offerings that help our customers to not only achieve their sustainability goals but also improve financial performance.

Further, sap has identified where it can support customer goals for sustainability by publishing a sustainability map, allowing customers to match their objectives and priorities to available solutions and services. sap’s current sustainability offerings help customers better manage, measure, and report on their corporate sustainability performance. sap also offers solutions for governance, risk, and compliance that help customers meet reporting requirements and better manage risk.

2.1. Industry Portfolios

business networks emerge and develop because they deliver the best value to customers and the best outcomes to the participants by connecting enterprises from multiple industries. business networks require inter and intra best-practice industry processes for the participants, to ensure optimal performance and gain competitive advantages from the network.

sap supports enterprises in all industries with 24 industry portfolios that enable best-practice industry processes. these portfolios are a result of decades of trustful co-innovation with industry-leading customers – sharing their best practices to help suppliers and partners in their business networks to work together to optimize the joint network performance. sap has accumulated and distilled this knowledge into the core and industry-specific applications of sap business suite and sap businessobjects applications. today, our customers in all industries run their mission-critical processes supported by sap business suite, such as high-volume transaction banking, manufac-turing optimization for the chemical industry, and responsive supply chains connecting consumer product companies to their suppliers, logistics service providers, and retailers. aircraft companies run sap to support performance-based logistics; governments run sap for case management and tax management. the financials backbone in sap business suite supports global customers worldwide. it additionally enables legal compliance and best practices, supporting 55 country-specific versions and more than 37 languages.


http://www.sap.com/solutions/executiveview/sustainability/sustainability-map/index.epx

SAP Business Suite provides unparalleled value to enterprises seeking to diversify into new industry segments by expanding their products and services portfolio for business gains and also to differentiate themselves from their competitors. additionally, it lets them leverage their business networks to the maximum while simultaneously providing increased returns. high-tech companies deliver world-class distributed services using business processes co-innovated with service leaders to maximize profitability. industrial machinery manufacturers start monetizing their products by selling outcomes rather than units.

to provide a quick overview of the industry portfolios, sap has developed solution maps for each industry and selected industry segments. the industry solution maps describe business processes relevant and specific to the industry. the industry solution maps are oriented along the industry value chain and define end-to-end business processes (a business scenario), showing the relationship of the enterprise with its business network of suppliers, partners, customers, and channels. the solution maps are available at the sap service marketplace extranet at www.service.sap.com/bmet (logon requires user name and password; new users can register at www.service.sap.com).

large enterprises can use software that supports business processes from multiple industry portfolios where applicable.

Industry Sector Industry Portfolio

discrete industries

sap for aerospace & defensesap for automotivesap for engineering, Construction & operationssap for high techsap for industrial machinery & Components

process industries

sap for Chemicalssap for life sciencessap for mill productssap for miningsap for oil & Gas

Consumer industries

sap for Consumer productssap for retail sap for wholesale distribution

service industries

sap for mediasap for professional servicessap for telecommunicationssap for transportation & logisticssap for utilities

public services sap for defense & securitysap for healthcaresap for higher education & research sap for public sector

Financial services

sap for bankingsap for insurance

Industry Portfolio Overview


this business agility is enabled by sap business suite, which delivers industry best practices and runs on the underlying SAP NetWeaver technology platform. in addition, the SAP BusinessObjects portfolio provides tools and applications designed to help companies optimize business performance by enabling strategic alignment, predictable performance, and confident decisions.

sap businessobjects solutions provide comprehensive functionality for business intelligence, information management, enterprise performance management, and governance, risk, and compliance. these flexible, customizable applications leverage sap’s extensive industry experience. and they are designed to complement and extend your existing enterprise application landscape to streamline key capabilities, including strategy management, planning, forecasting, analysis, and risk mitigation.

sap businessobjects solutions deliver application content for individual industries to enable specific planning, risk management, and performance optimization processes.

learn more about industry solutions based on the sap businessobjects portfolio atwww.sap.com/solutions/sapbusinessobjects /large/industries.

2.2. SAP Services

whether companies face changing market situations, new regulations, or shifting customer needs, the sap services organization strives to help align it and business strategies, turn plans into action, and achieve goals quickly. From planning to implementation to running applications, sap services can serve and offer support along the entire solution lifecycle. sap can help leverage it landscapes optimally to get the maximum value from it investments while driving continuous innovation.

more than ever, companies are looking to realize the benefits of their it investments more quickly and with more predict-ability. before customers license software, they need to know technology providers will implement it quickly, at the lowest possible cost, and with minimal risk. sap’s “productized” approach enables customers to leverage best-in-class software and services to secure maximum value today and tomorrow. sap helps accomplish this by first understanding how customers typically use and deploy our technology to address business problems and then delivering with a streamlined and modular approach, including templates, content, and methodologies required to deliver, maintain, and evolve that particular solution. also, sap leverages vast cross-industry knowledge of how “best” to affordably address customer business challenges, to optimally design enterprise solutions from the ground up, contributing to lower overall cost of ownership for our clients. addressing specific customer pain points via an all-encompassing solution – comprising software and services – with rapid implementation and reduced tCo, while maximizing roi, is sap’s primary objective.1

sap services helps companies get an accurate view of their business and manage and control costs. whatever the needs are, sap services offerings support immediate or long-term business objectives and facilitate the successful transformation from strategy to execution. the sap services organization offers expert guidance, resources, tools, and methodologies at each phase of operations and along the entire solution lifecycle.

please visit www.sap.com/services to learn more.

1. For further information, please read “sap services: maximize your success.”


http://www.sap.com/solutions/sapbusinessobjects/large/industries

http://www.sap.com/solutions/sapbusinessobjects/large/industries

http://download.sap.com/download.epd?context=B91ED8B2D4B9592DEC53B1EDC9AFFBEC5178B4F03F783203E05EC4D7FD85C1B3B7472249BA61D5A11AF94B74EE2B0D3E722F29570818E030

2.3. SAP Ecosystem and Partner Solutions

The SAP Customer-Focused Ecosystemin today’s competitive marketplace, companies that not only survive but thrive embrace a strategy of collaboration and innovation involving their own customers, business partners, and individuals. by expanding the pool of knowledge and talent beyond a company’s four walls to include experts from a variety of areas, companies can become more nimble and creative and better serve their own customer needs and demands.

sap customers have access to one of the industry’s most comprehensive and consistent ecosystems − empowering them to accelerate innovation, optimize business performance, and utilize their it investment for superior value. working within sap’s ecosystem, customers can tap into the knowledge of our communities of innovation and harness the value of our partner solutions and services. to foster an ideal environment for ongoing innovation and value creation, sap has developed a customer-focused ecosystem2 around three core capabilities:• industry-focused excellence – helps sap customers

quickly find and deploy solutions appropriate for their own industry and business needs

• Community-powered results – links sap customers quickly to the right people, organizations, and resources to deliver fast results

• orchestrated co-innovation – brings together diverse relationships, resources, and communities to help develop the next generation of effective solutions in concert with sap development efforts

to participate in the sap Community network, go to www.sdn.sap.com.

Visit http://ecohub.sdn.sap.com to discover, evaluate, and buy sap ecosystem solutions.

Solution Extensions solution extensions are technology offerings developed by sap’s independent software partners to address specific business needs of industries and lines of business. sap tests, validates, approves, and supports these solutions to meet the sap standards of quality, commitment, and support. additionally, through solution extensions, sap helps customers address important it-related issues, such as the reduction of integration costs and deployment time, maintenance of multiple vendors, and myriad places to call for support.

sap works with selected independent software partners to offer solution extensions that provide additional functionality to complement the sap portfolio of solutions. examples of business impact through solution extensions include improving profit margins with the sap price and margin management application by Vendavo, collapsing customer onboarding from months to days with the sap interactive Forms software by adobe, or implementing sap loadrunner application by hp to reveal system weaknesses and detect bottlenecks to improve system performance.

to learn more about available solution extensions, visit www.sap.com/solutions/solutionextensions.

to view demos, learn what other sap customers are saying, and drill deeper on individual solution extensions, visit sap ecohub at http://ecohub.sdn.sap.com.

sap encourages customers to check these resources frequently to discover any new additions to the solution extension offerings that might help address a specific business need at your organization.

2. For more information on the sap customer-focused ecosystem, go to www.sap.com/ecosystem.


www.sap.com/solutions/solutionextensions

http://ecohub.sdn.sap.com/

www.sap.com/ecosystem

the applications for large enterprises are categorized into the following groups addressing specific business process and technology requirements: sap businessobjects bi solutions, sap businessobjects im solutions, sap businessobjects epm solutions, and sap businessobjects

3. SAP APPliCAtionS foR lARge enteRPRiSeS

GrC solutions are the foundation for best insight into strategy and execution for the enterprise. sap business suite and sap netweaver provide a business process platform foundation that enables customers to more efficiently execute on their insight and strategy.

EPM and GRC enterprise performance management (epm)• SAP®BusinessObjects™EPMsolutions•Contentshipments

Governance, risk, and Compliance (GrC)•SAPBusinessObjects

GrC solutions•Contentshipments

BI and IM business intelligence (bi)•SAPBusinessObjects

bi solutions•Contentshipments

information management (im)•SAPBusinessObjects

im solutions•Contentshipments

SAP Business Suite•Coreapplications• Industryapplications•Supplementaryapplications•Enhancementpackages•Enterpriseservices•Duet®software•Contentshipments

SAP NetWeaver®•Mainreleasesof

sap netweaver •Enhancementpackages•Options•Contentshipments

SAP BusinessObjects

SAP Business Suite

EPM GRC

Figure 4: SAP Applications for Large Enterprises

BI IM

SAP NetWeaver


3.1. SAP Business Suite

sap business suite software helps large enterprises in all industries execute and optimize their business and it strategies by providing modular applications that improve their ability to perform their end-to-end business processes across and beyond the enterprise. what’s more, the applications are designed to work with other sap and non-sap software. organizations and departments can incrementally deploy sap business suite to address specific business challenges in line with their business priorities without costly upgrades. sap business suite provides better insight and visibility across organizations, improves operational efficiency and effectiveness, and increases the flexibility to address business change.

Enhancement Packages for Innovation Without Disruptionsap has a proven way to continuously deliver innovation for

sap business suite and sap netweaver without disruption.it comes in the form of enhancement packages that provide collections of new or improved business functions that companies can deploy in a modular fashion and on their own timetable. the strategy of enhancement packages – enabling companies to take advantage of ongoing innovations while keeping their core software stable – was introduced with the sap erp 6.0 application and has been proven with several enhancement packages since 2006. all core appli cations of sap business suite are now enabled for continuous innovation through enhancement packages. in the future, sap intends to continue to deliver enhance ment packages for the core applications, minimizing the need for companies to engage in potentially disruptive upgrade projects.

the components that make up sap business suite are described in the following sections.

Figure 5: SAP Business Suite

SAP® Business Suite

SAP NetWeaver® Composition

SAP NetWeaver Integration

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SAP’s Release Strategy for Large Enterprises16

3.1.1. Core applicationsthe core applications of sap business suite are a set of business applications that support all the essential business processes of an enterprise. they are summarized here.

• SAP ERP is a market-leading application for optimizing business and it by reducing it complexity, increasing adaptability, and delivering more it value at a lower cost than traditional enterprise resource planning (erp) solutions. it supports mission-critical, end-to-end business processes for finance, human capital management, asset management, sales, procurement, and other essential corporate functions. sap erp also supports industry-specific processes by providing industry-specific business functions that can be activated selectively via the switch framework, which keeps the application core stable and helps to ensure maximum performance.

• the SAP Customer Relationship Management (sap Crm) application provides a comprehensive platform for marketing, sales, and service professionals to obtain complete customer intelligence that they can leverage to effectively manage customers and customer-related processes. sap Crm enables multichannel customer interactions, including mobile “smart phones,” the internet, and social media, and also offers a dedicated communications infra-structure that helps to connect all users anytime, anywhere.

• the SAP Product Lifecycle Management (sap plm) application helps companies manage, track, and control all product-related information over the complete product and asset lifecycle as well as throughout the extended supply chain. sap plm facilitates creativity and frees the process of product innovation from organizational constraints.

• the SAP Supplier Relationship Management (sap srm) application provides a procurement platform that helps organizations in all industries improve their centralized sourcing and contract management and interact with suppliers through multiple channels. sap srm accelerates and optimizes the entire end-to-end procure-to-pay process by supporting integrated processes and enforcing contract compliance, resulting in realizable savings.

• the SAP Supply Chain Management (sap sCm) application allows companies to adapt their supply chain processes to an ever-changing competitive environment. sap sCm transforms traditional supply chains from linear, sequential processes into open, configurable, responsive supply networks in which customer-centric, demand-driven companies can sense and respond more intelligently and more quickly to demand-and-supply dynamics across a globally distributed environment.

SAP’s Release Strategy for Large Enterprises 17

3.1.2. industry applicationssap addresses the requirements of specific business processes for many industries by complementing the basic business processes common to all large enterprises. support for these industry-specific processes is delivered as part of sap erp or as a separate industry application (for example, the sap dealer business management application or the sap reinsurance management application) that integrates with the other applications of sap business suite. the architecture and business functionality of the industry applications are a result of sap’s in-depth understanding of industry-specific business requirements and the resulting business processes. sap industry portfolios are continuously enhanced by adding new applications that address the highly specialized business needs of customers in very targeted markets.

For an overview of available industry application releases, please refer to section 5.1.6. “industry applications.”

3.1.3. supplementary applicationssupplementary applications include applications that drive specialized business processes common to a large number of industries. they deliver a short time to value, appeal to specialized business users, and offer a high degree of process flexibility. supplementary applications include, for example, manufacturing applications, sap solutions for auto-id and item serialization, and applications for mobile business. in section 5, “sap release planning in detail,” the supplementary applications are grouped with the core application or industry portfolio they complement.

3.1.4. enhancement packages for Core applicationssap enhancement packages for the core applications of sap business suite are a proven approach to accelerating the delivery of innovation to sap customers. enhancement packages provide new and improved business functions to improve the efficiency and flexibility of existing business processes. enhancement packages have the same maintenance duration as the underlying core applications and give customers increased return on investment. sap recommends that customers apply the most recent support package stacks regularly, including the latest enhancement

package in the unrestricted shipment phase. the advantage is that the customer gets the most recent corrections and legal changes within one effort and is furthermore enabled to activate new functionality flexibly.

3.1.5. enterprise servicesenterprise services (soa) are used as a standards-based way of encapsulating enterprise software functionality and exposing it as a business service in the form of a reusable software component. enterprise services for sap applications are web services designed according to business-driven governance processes and expose business interfaces that can be reused in newly composed business processes. adhering to open standards and based on well-documented data types, the enterprise services from sap conform to sap’s data and process model, helping to ensure efficient operations and the integrity of core business processes. Co-innovated by sap and its partners and customers, enterprise services can be quickly combined to support new business processes that deliver the flexibility and efficiency large enterprises need to optimize their business and it across the business network. by using enterprise services, it departments respond quickly and cost-effectively to changing business requirements by reusing existing and proven business functionality.

Enhancement package x+2

Enhancement package x+1

Enhancement package x

Time

DR

DR

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mainstream maintenancedefault release date (dr)recommended update path

Figure 6: Recommended Update Path for Enhancement Packages

SAP’s Release Strategy for Large Enterprises18

3.1.6. duet® softwareduet® software is designed to provide access to sap business suite software and to data from microsoft.

• with duet version 1.5, business users can access sap software and data using the familiar microsoft office environment. this simplifies how they interact with sap business suite applications. by using microsoft office to connect employees and managers to sap applications, duet reduces the learning curve and provides wider access to enterprise information and policies, increasing efficiency and safeguarding the integrity of sensitive business processes.

• with duet enterprise software, people will be empowered to use microsoft sharepoint with sap applications. they can consume and extend sap processes and information from microsoft sharepoint. duet enterprise will enable customers to generate more value from their investments by extending the reach of sap software to more users and expanding the scope of sharepoint. duet enterprise will offer highly efficient interoperability between sap applications and sharepoint, addressing the growing need for team collaboration, business insight, and improved personal and team productivity. tools and services support the development of solutions that blend the worlds of process and collaboration and deliver ready-to-use functionality bringing immediate value to end users. sap and microsoft plan to deliver enhancements for duet enterprise. we expect our partner ecosystem to deliver solutions based on duet enterprise to address business needs as well as the needs of specific vertical and customers. additionally, customers can compose custom solutions to address their specific business needs.

3.2. SAP NetWeaver

the sap netweaver technology platform is the reliable, secure, and scalable foundation to run business applications like sap business suite and sap businessobjects applications to help ensure that large enterprises can perform mission-critical business processes. as the technical foundation for service-oriented architecture, sap netweaver delivers a comprehensive set of middleware functions in a modular software environment with the aim of reducing it complexity and increasing business flexibility across heterogeneous it landscapes. sap netweaver provides it organizations with the lowest cost of operation and best business availability for sap applications across het ero -geneous it landscapes through unified lifecycle management, identity management, secure communications, and end-to-end monitoring.

sap netweaver provides customers with a flexible way to integrate and extend business processes that run across sap, sap-certified partner, and custom-built applications by delivering prebuilt integration content and enterprise services, with rapid deployment supported by model-driven tools. with support for business process management, mission-critical business processes can be monitored for efficiency, integrity, and security. business users can also use sap netweaver to define business rules to help ensure consistent processes across the business network.

with the integration of the sap businessobjects portfolio, sap netweaver helps customers implement an enterprise information management strategy to help ensure trusted information. Customers can integrate, cleanse, manage, govern, and archive structured and unstructured data information to meet compliance mandates, promote business insight, and improve decision making.

the components that make up the sap netweaver technology platform are described in the following sections.


3.2.1. main releases of sap netweaverthe main releases of sap netweaver unify a comprehensive set of technologies into a common technology platform. with its core functionality, organizations can efficiently develop and run business applications via the sap netweaver application server component, manage a data warehouse for business intelligence via the sap netweaver business warehouse component, archive data based on retention rules via the sap netweaver information lifecycle management component, and provide access to applications and information via the sap netweaver portal component or sap netweaver mobile component. it organizations can use sap netweaver to manage the lifecycles of applications to keep the quality, performance, and integrity of business solutions high.

3.2.2. optionsparts of the sap netweaver technology platform are shipped separately from the main release to support a quicker adoption of new and innovative technologies:

• the SAP NetWeaver Composition Environment (SAP NetWeaver CE) offering is a lean, standards-based solution that allows customers to leverage the benefits of soa when creating new business logic. providing a visual environment to build and run complete composite applications, sap netweaver Ce accelerates business process innovation while leveraging existing investments in the sap netweaver technology platform. the sap netweaver business process management (sap netweaver bpm) and sap netweaver business rules management (sap netweaver brm) components are delivered with sap netweaver Ce. these state-of-the-art, standards-based tools enable customers to model and execute processes without time-consuming, error-prone coding to achieve enhanced responsiveness to changing business needs and reduce the cost of handling exceptions.

• The SAP NetWeaver Process Integration (SAP NetWeaver PI) offering provides the technical foundation for soa and delivers enterprise services repository (es repository), an enterprise service bus, and integration scenarios to support end-to-end process integration across the business network. with support for open standards, sap netweaver pi supports process-centric integration among sap and non-sap applications, both within and beyond enterprise boundaries.

• the SAP NetWeaver Master Data Management (SAP NetWeaver MDM) component enables organizations to consolidate, manage, and improve the quality of their master data, even when it originates from heterogeneous sources. this allows it organizations to provide the business with a single version of the truth for data describing their customers, products, employees, and suppliers, as well as their user-defined data.

• SAP NetWeaver Business Warehouse Accelerator (SAP NetWeaver BW Accelerator)3 software improves the response time for queries and searches, helps to reduce administration tasks, and shortens batch processes. developed as an appliance for intel processors, sap netweaver bw accelerator strives to provide fast response times, even as data volumes, number of users, and analytics increase.

• the SAP NetWeaver Enterprise Search application helps business users navigate critical business information by providing direct, secure access to sap and non-sap information and process data. the application delivers highly relevant results because it can recognize the business context of the search query and can suggest actions that reflect the user’s role in the enterprise.

• the SAP NetWeaver Identity Management (SAP NetWeaver ID Management) component helps it organizations reduce the complexity and cost associated with managing authentication and authorizations. it not only works with sap applications but also with systems in a heterogeneous environment.

3. this was formerly known as sap netweaver® business intelligence accelerator software.


3.2.3. enhancement packages for sap netweaverlike the enhancement packages for the core applications of sap business suite, enhancement packages for sap netweaver are a proven approach to delivering continuous innovation while keeping your core software stable.

progressing from an sap netweaver release to an enhancement package for sap netweaver is optional; however, adopting a business function in an enhancement package for sap business suite might require a specific sap enhancement package for sap netweaver. during the maintenance period of an sap netweaver release, enhancement packages for sap netweaver may be made available to deliver continuous innovations. the maintenance period for an enhancement package for sap netweaver follows the maintenance strategy for the sap netweaver release it enhances.

3.3. SAP BusinessObjects Business Intelligence Solutions and SAP BusinessObjects Information Management Solutions

3.3.1. sap businessobjects bi solutionssap businessobjects bi solutions include sap businessobjects enterprise software and additional business intelligence solutions. sap businessobjects enterprise is a flexible, scalable business intelligence solution with integrated platform services that provides the business intelligence foundation that organizations need today.

additional business intelligence components allow end users to interact with business information and answer ad hoc questions with accuracy without advanced knowledge of the underlying data sources and structures. they help users to gather data across all sources and formats and deliver it as useful consumable information inside and outside the organization (for example, through the enterprise reporting functionality provided by Crystal reports® software). you can use these tools to uncover trends and patterns to solve business problems, anticipate business changes, and help reach your organizational goals. with them you can perform forecasts to anticipate future business conditions, track and analyze key business metrics via dashboards, interact with sophisticated visual representations of information, and take advantage of user-friendly features that provide self-service access to critical business information.


some of the key solutions include the following:

• SAP BusinessObjects Enterprise is a business intelligence infrastructure that combines end-user insight with flexible systems management for a single bi standard that allows administrators to confidently deploy and standardize their bi implementations on a proven, scalable, and adaptive service-oriented architecture.

• Crystal Reports is a powerful reporting tool that helps developers and it professionals rapidly create flexible, feature-rich reports and tightly integrate them into web and windows applications.

• SAP BusinessObjects Xcelsius® Enterprise software provides secure, interactive visualizations with live, refreshable data from sap businessobjects enterprise, sap businessobjects edge software, excel spreadsheets, or corporate databases. these dashboards and visual models enable effective decision making while providing a live view into your business from sap businessobjects dashboard builder software, infoView, microsoft office sharepoint, adobe pdF, or the web.

• SAP BusinessObjects Explorer software offers your users an intuitive path to quickly search and explore data for instant insight into your business. they can get quick, easy answers to on-the-fly questions without training or it involvement by simply entering a few keywords to search for relevant information and then intuitively exploring large volumes of data – without prior knowledge about what data exists or where to find it. additionally, this intuitive information search and exploration functionality can be leveraged with the high performance and scalability of sap netweaver bw accelerator, so you can empower your organization and extend the reach of bi to all of your business users. with immediate insights into vast amounts of data, your users can explore business at the speed of thought – and improve their ability to make sound, timely decisions.

3.3.2. sap businessobjects im solutionssap businessobjects im solutions provide functionality for data integration, data quality management, and metadata management – working with sap netweaver functionality such as data warehousing, master data management, and information lifecycle management − to build a trustworthy

data foundation that can agilely support any type of business or it initiative. the solutions help enable world-class information management in both sap and non-sap software environments. users can access, profile, integrate, transform, move, or cleanse structured or unstructured data to deliver timely, unified, and high-quality information. with metadata management and text analysis solutions, customers can collect and unify data from disparate sources for end-to-end impact analysis.

some of the key solutions include the following:

• SAP BusinessObjects Data Services software is one of the industry’s first single products for enterprise-class data integration and data quality management. it provides one development, runtime, and management environment that allows you to integrate, transform, improve, and deliver data anywhere at any frequency.

• SAP BusinessObjects Data Quality Management software is one of the industry’s most advanced enterprise data quality solutions, offering centralized data quality services through service-oriented architecture. it offers powerful data parsing, cleansing, standardization, matching, and consolidation features to help ensure that users can build a data quality solution that meets any business need.

• SAP BusinessObjects Metadata Management software collects and unifies bi; extraction, transformation, and loading (etl) tools; and third-party metadata. organizations can easily view and analyze metadata through a web interface and prebuilt metadata reports. these reports provide information on data usage, end-to-end change impact analysis, and report-to-source data lineage. with sap businessobjects metadata management, organizations can deliver trusted data for compliance requirements, internal controls, and improved decision making.

• SAP BusinessObjects Text Analysis software “reads” text in more than 30 languages, extracting key information, so unstructured text data can be used as a data source for data integration or business intelligence, uncovering hidden information in Crm systems, web, e-mails, and other text sources. Functionalities include voice of the customer, root cause analysis, link analysis, shareholder value analysis, employee satisfaction analysis, and more.


3.4. SAP BusinessObjects Enterprise Performance Management Solutions and SAP BusinessObjects Governance, Risk, and Compliance Solutions

3.4.1. sap businessobjects epm solutionssap businessobjects epm solutions help your company capitalize on the value of your existing data assets. with these solutions, organizations become more agile, gaining organizational alignment, visibility, and confidence in decision making that give companies optimal control and competitive advantage. the sap businessobjects epm solutions help organizations to increase business profitability and optimize corporate systems and processes through better control performance, increased organizational agility, and greater context for decision making. better control performance is enabled by an understanding of how strategies will be impacted by risk and the ability to adjust plans and expectations accordingly. additionally, by closely monitoring and understanding company spending, companies can reduce costs and increase working capital. businesses also have the ability to increase profitability by gaining insight into customer, channel, and product. organizational agility is made possible through the ability to close books more quickly and more accurately, create what-if scenarios and plan versions to compare alternatives and make appropriate decisions, and align operational capacity and support functions with demand. last but not least, these solutions empower every stakeholder to communicate, collaborate, and execute on a defined plan of action in context and real time.

sap businessobjects epm solutions can integrate with sap business suite applications, sap businessobjects GrC solutions, sap businessobjects bi solutions, and sap businessobjects im solutions.

some of the key sap businessobjects epm solutions include the following:

• the SAP BusinessObjects Planning and Consolidation application unifies and streamlines the planning, budgeting, and forecasting process and enables a faster close. owned and maintained by finance, the application unifies planning, financial consolidation, and management reporting for the enterprise – improving budget cycle times, driving compliance with regulatory and financial standards, helping reduce external audit costs, instilling confidence, and reducing business risk.

• the SAP BusinessObjects Financial Consolidation application provides you with the speed, processing power, agility, and breadth of analysis necessary to complete strict regulatory consolidation and financial reporting cycles more quickly and with confidence. with full process control and data transparency, you can simulate unlimited scenarios to address all reporting requirements.

• the SAP BusinessObjects Intercompany application removes the biggest barrier from your financial close process by tackling intercompany reconciliation outside the critical reporting path. the application operates with any consolidations product and enables reporting units to reconcile intercompany balances earlier and directly with one another, eliminating extra work and delays at the corporate and divisional levels.

• the SAP BusinessObjects Profitability and Cost Management application enables you to gain a deep understanding of the levers affecting organizational costs and profitability throughout the enterprise. identify underlying causes of underperformance, test potential impacts of changes, and take incisive action to reduce costs and optimize profitability of products, customers, and channels.

• the SAP BusinessObjects Strategy Management application empowers business users at all levels to rapidly align resources to execute on strategies, understand risk, and drive effectiveness. Goal synchronization and custom-designed communications drive user adoption across the enterprise. live operational reviews help ensure alignment with goals while managing resources and exceptions.


• the SAP BusinessObjects Spend Performance Management application provides full visibility into direct and indirect spend and helps to proactively identify cost savings opportunities and supplier risk. as a result, companies are better positioned to reduce cost and ensure supply continuity and hence to increase spend under management.

• the SAP BusinessObjects Supply Chain Performance Management application helps companies measurably improve supply chain effectiveness, for more responsive supply chain networks and improved cost control. by focusing on the right process metrics, companies can identify and diagnose bottlenecks and uncover opportunities, to take informed action toward improved supply chain performance.

3.4.2. sap businessobjects GrC solutionssap businessobjects GrC solutions play a key role in helping organizations maximize strategic and operational effectiveness and achieve greater levels of corporate accountability through increased visibility across risk and compliance initiatives, the ability to reduce costs, and the overall management of risk across the enterprise. businesses gain increased visibility into risk and compliance initiatives by standardizing on a common language for risk and compliance, aligning controls with strategic objectives and monitoring performance against requirements. they can reduce costs by gaining the capability to design and implement automated controls to support any framework, to move to the automated testing of controls and the ability to manage the effectiveness of controls at any time, across any system. lastly, overall risk can be managed across the enterprise through the ability to unify the management of strategic, financial, operational, and compliance risks. identify and manage risks before they impact the business, and proactively monitor risk across end-to-end business processes.

sap businessobjects GrC solutions integrate with sap business suite applications, sap businessobjects epm solutions, sap businessobjects bi solutions, and sap businessobjects im solutions.

some of the key sap businessobjects GrC solutions include the following:

• the SAP BusinessObjects Access Control application enables business managers, auditors, and it security managers to collaboratively and continuously control access and authorizations to assets across the enterprise and ensure segregation of duties (sod) compliance. it helps to protect information and prevent fraud while minimizing the time and cost of compliance.

• the SAP BusinessObjects Process Control application provides continuous control monitoring across policies and regulatory requirements. the automated rules framework, with over 120 delivered rules, enables quick deployment. the application delivers cross-system visibility and a unified repository of compliance information for efficient multi-initiative management. automated workflows and notifications promote enterprise-wide accountability and confidence in decision making.

• the SAP BusinessObjects Risk Management application provides risk-adjusted management of enterprise performance to optimize efficiency, increase effectiveness, and maximize visibility across risk initiatives. business owners are provided the tools needed to make risk-intelligent decisions across their areas of responsibility, drawing from proven best-practice risk responses.

• the SAP BusinessObjects Global Trade Services application helps companies reduce the cost and risk of international trade by helping to ensure compliance with global regulations, accelerating trade activity, and minimizing duties and landed cost. Companies can streamline complex import and export processes and compliance checks, help ensure expedited customs clearance, and use automation and e-filing to optimize trade for lowest risk and minimal cost.

• the SAP BusinessObjects Sustainability Performance Management application helps organizations define and communicate their sustainability objectives, appropriately manage risks, and report on sustainability performance while reducing the time spent collecting data. this solution provides a reporting and management framework to social, environmental, and economic key performance indicators, enabling organizations to focus on driving sustainability performance rather than data collection and report compilation.


• sap businessobjects data Quality management software contains a robust set of functionality to profile, parse, cleanse, and intelligently match global data. SAP BusinessObjects Data Quality Management content provides contact information (personal names, firm names, addresses, titles, e-mail addresses, telephone numbers, and so on) for over 220 countries. it is used to discover, correct, and prevent data quality issues across the enterprise.

• sap offers starter kits for SAP BusinessObjects Planning and Consolidation, SAP BusinessObjects Financial Consolidation, and SAP BusinessObjects Process Control applications. these starter kits provide functional content, guidance on best practices, and knowledge that can help to deploy sap businessobjects epm applications more quickly, more easily, and with less risk. For example, starter kits for consolidation applications help to perform, validate, and publish a statutory consolidation in accordance with international Financial reporting standards (iFrs) or u.s. Gaap.

• Content for the SAP Solution Manager5 application management solution and sap master data for the system landscape directory provide a collection of business process models that support and accelerate planning and execution of implementation or upgrades of sap releases. they also support best practices for operation of those releases.

• SAP BusinessObjects Knowledge Accelerator software includes content shipments of robust end-user training materials. these offerings deliver prebuilt interactive training, practice, and knowledge support content in a variety of formats and are designed to support rapid deployment of web-based training.

• SAP Best Practices packages include content shipments that provide blueprint content consisting of proven methods and tools for implementing best business practices in key functional areas and for a range of industries using sap software. these offerings deliver methodology, documentation, and preconfigured settings that support rapid, reliable deployment with timely return on investment.

3.5. Content Shipments

Content shipments consist of a collection of objects, templates, or data that deliver predefined configuration settings, process models, and support for best practices for all elements of the sap product portfolio for large enterprises. Content shipments help companies integrate applications, including third-party software, and implement functionality in their it landscape. in general, the shipment schedule and maintenance durations coincide with those of the application shipment they are designed for. the following types of content shipments are defined:

• Enterprise Services Repository content4 consists mostly of standard interface object types, such as web services, message types, and data types. in addition, enterprise services repository content includes process integration scenarios and mappings, as well as modeling object types, such as process component interaction models and object definitions.

• Enterprise Portal content provides preassembled objects bundled as business packages for completing business tasks. in essence, the business packages provide access to various sap applications from different applications (for example, sap erp, sap Crm) via portal roles. business packages run on sap netweaver portal and can be easily modified to suit customers’ needs.

• SAP NetWeaver Business Warehouse content provides predefined analytical insight into business processes. it contains objects for data extraction, data persistency, and information delivery, such as dashboards, formatted reporting, and olap analysis that support sap businessobjects bi solutions.

• SAP BusinessObjects Rapid Marts packages are prepackaged, subject area−specific data marts for enterprise applications, including relational data models, etl mappings, sample reports, dashboards, and business documentation. they reduce the time to develop data marts, lowering costs and accelerating the deployment of business intelligence applications.

4. Formerly known as process integration content or Xi content.5. see section 6.1. “sap solution manager.”


3.6. SAP Licensing Model

sap aims to offer software licenses that provide comprehensive solutions for business scenarios. sap has therefore grouped applications that support core business processes into solution portfolios that serve the needs of customers in 24 industries. each application within a portfolio has a clear connection to one or more business scenarios of the respective industry solution map provided by sap. the solution maps are available at the sap service marketplace extranet at www.service.sap.com/bmet (logon requires user name and password; new users can register at www.service.sap.com).

sap licenses its software through a combination of package licenses and named user licenses. package licenses entitle a licensee to deploy and use the specified software functionality, provided that the appropriate users accessing the functionality are licensed as well. every user accessing the package license needs to have the appropriate named

user license. sap offers several user categories that depend on the role of the individual user. additionally, some sap businessobjects solutions may be licensed flexibly based on number of users and other metrics dependent on the solution.

there are three main categories in sap’s license portfolio: sap business suite (including industry portfolios, enterprise extensions, and enterprise foundation), sap businessobjects solutions, and sap netweaver. For each category, sap offers a set of package licenses that permit the use of the respective software. note that the three main categories correspond to the main sections of sap’s price list – they do not necessarily correspond to the technical solution view. For example, a package license for sap business suite may include use rights for application components that, from a technical solution perspective, are branded as sap netweaver.

if you want to get more information on how sap licenses its products, please refer to www.sap.com/solutions /licensingmodel/index.epx.

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sap application users

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User types

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package licenses and named user licenses cannot be used independently of each other.

* Enterprise resource planning

Figure 7: SAP Licensing Model


http://www.sap.com/solutions/licensingmodel/index.epx

http://www.sap.com/solutions/licensingmodel/index.epx

4. SAP ReleASe And MAintenAnCe StRAtegy

the sap release and maintenance strategy6 determines the availability of new sap software releases (including releases or enhancement packages of sap business suite, sap netweaver, and the sap businessobjects portfolio as listed in section 5), the length and conditions of their maintenance, and the dependencies between individual releases.

regarding the sap businessobjects portfolio, this document focuses on shipments from march 2008 onward and the corresponding release and maintenance strategy. if you are interested in former business objects software releases that were shipped prior to march 2008 and their release and maintenance strategy, please refer to www.service.sap.com/maintenance (logon requires user name and password; new users can register at www.service.sap.com). in general, the maintenance strategy and maintenance durations communicated there remain valid for releases shipped prior to march 2008.

4.1. Availability

the objective of the sap release strategy is to align the availability of sap releases.

usually, releases are shipped in a defined sequence:

• sap applications: a new main release of sap netweaver and new releases of the core applications are shipped first, and then releases of dependent applications follow. once a new sap netweaver main release is available, sap adapts the applications to it over time.

• sap businessobjects enterprise enhancements may be delivered in major or minor releases. major releases contain major new functionality, and architectural platform changes are possible; minor releases include new and improved business functions that can be implemented and adopted quickly. the interfaces remain stable between major and minor releases. a major sap businessobjects enterprise release and the minor releases that follow it are referred to as an sap businessobjects enterprise release family (as shown in Figure 9). after the availability of a new major sap businessobjects enterprise release, stand-alone or add-on applications that work with or are based on that release will be adapted to it over time.

sap may deliver several add-on releases (a sequence of releases as depicted in Figure 10), which might build on a specific sap release (for example, the sap businessobjects Global trade services application offers several releases for the same sap netweaver main release).

application enhancements can also be delivered as a series of enhancement packages for core applications.

a specific sap release may be supported by various content shipments from sap. the release cycle of a content shipment from sap typically follows the release cycle of the sap release it supports. some content shipments deliver a sequence of releases supporting a certain sap release.

4.2. Shipment Phases

shipments of sap releases (except content releases) and corresponding enhancement packages are generally introduced into the market in two shipment phases: restricted and unrestricted (see Figure 8).

6. the strategy described in this section applies only to standard releases and does not apply to “pilot releases,” “standard-related custom development project releases,” or “custom development project releases.”

Figure 8: Shipment Phases

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in some cases, a beta shipment may be offered prior to the restricted shipment phase (before the release-to-customer date). beta shipments may be used for testing purposes only. they are not available for productive use.

initially, a new release becomes available in a restricted shipment phase. this begins with the release-to-customer date. during this time, the sap ramp-up program supports productive use of the software with a limited number of customers while performing knowledge transfer to consultants and partners globally and gathering feedback from customers, especially on new features. beginning with the release-to-customer date:• Customers can use the new release in their production

operation.• sap usually provides corrections for this new release.• sap communicates the planned maintenance duration for

this release.• Customers are expected to give feedback.

the restricted shipment phase is guided by the sap ramp-up program, serving as the standard process for launching new releases into the market with involvement of field, support, and development personnel. participating in sap ramp-up provides customers a safe way to implement new sap software as soon as it becomes available. For further information, please refer to sap service market-place at www.service.sap.com/rampup (logon requires user name and password; new users can register at www.service.sap.com).

with the successful conclusion of the sap ramp-up program, the unrestricted shipment phase of an sap release begins on the default release date (see Figure 8). during the unrestricted shipment phase, the release is available to all customers.

the most recent release in the unrestricted shipment phase is declared the default release. when ordering an sap application, customers receive the default release unless a different release in mainstream maintenance is explicitly specified.

during the maintenance period, support releases may be offered that contain all previously available support packages in order to facilitate and expedite implementation and upgrade projects.


4.3. Maintenance

the maintenance strategy aligns the maintenance phases between sap releases.

4.3.1. the sap maintenance strategy rules

Type of Application SAP Maintenance Strategy Rules

Core applications (sap® erp, sap Customer relationship management, sap product lifecycle management, sap supply Chain management, and sap supplier relationship management)

maintenance phases for core application releases have the following durations:7

• seven years of mainstream maintenance• two years of extended maintenance at an additional 2% fee• Customer-specific maintenance thereafter

sap netweaver® maintenance dates for sap netweaver releases are aligned with the maintenance dates for the core application releases.

enhancement packages maintenance dates for enhancement packages follow the underlying release.

sap businessobjects™ enterprise release family

the following maintenance durations apply for every release family of sap businessobjects enterprise:• seven years of mainstream maintenance• two years of priority-one support

mainstream maintenance begins with the release-to-customer date for the major release and covers any subsequent minor releases in the release family that might be shipped (see Figure 9).

each release in a release family has a mainstream maintenance period of at least two years after the start of restricted shipment for that release.

as soon as a new release enters unrestricted shipment, the previous release is maintained for at least one more year.

at the end of the seven years of mainstream maintenance, priority-one support begins for the last shipped release within a release family. the last release closes the nine-year maintenance cycle for this release family.

major sap businessobjects enterprise release x.0

minor sap businessobjects enterprise release x.1

minor sap® businessobjects™ enterprise release x.2

sap business objects enterprise release family

end of mainstream maintenance of last release of a family

start of restricted shipment (release-to-customer date) of the first release of a family

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7. For core application releases shipped between 2004 and november 2008, the maintenance phases have the following durations: Five years of mainstream maintenance, one year of extended maintenance at an additional 2% fee, two years of extended maintenance at an additional 4% fee. thereafter, the release enters customer-specific maintenance. For details, see table in appendix.

Figure 9: Nine-Year Maintenance Cycle for an SAP BusinessObjects Enterprise Release Family



other sap applications based on core applications, sap netweaver, or sap businessobjects enterprise

maintenance dates for other sap applications based on core applications, sap netweaver, or sap businessobjects enterprise (for example, the sap dealer business management application), are aligned with the maintenance dates for the release they are based on.

For some sap applications, several subsequent releases are provided for the same underlying release. in this case, the maintenance period of the release sequence covers the entire maintenance period of the underlying release (see example in Figure 10), specifically:• maintenance dates for the last release of the sequence are aligned with the

maintenance dates for the underlying release.• all other releases within the sequence may have shorter mainstream maintenance

(at least 2 years) and do not offer extended maintenance or priority-one support.

sample release sequence of a specific add-on application based on sap netweaver

sap netweaver main release

mainstream maintenanceextended maintenanceCustomer-specific maintenance

1.1

1.2

1.3

aligned ends of mainstream maintenance

aligned ends of extended maintenance

time

≥ 2 years

≥ 1 year

Figure 10: Sample Release Sequence with Maintenance Durations for an Add-On Release



stand-alone sap businessobjects releases that only work with a specific sap businessobjects enterprise release

maintenance dates of stand-alone application releases that only work with a specific release of sap businessobjects enterprise (for example, Crystal reports®) are aligned with the maintenance dates of the latest sap businessobjects enterprise release they work with (see the example in Figure 11). they might offer also a release sequence.

stand-alone application release working with last release within an sap® businessobjects™ enterprise release family

last release within an sap businessobjects enterprise release family

aligned ends of mainstream maintenance

aligned ends of priority-one support

time

Example:

mainstream maintenancepriority-one support

other stand-alone sap businessobjects applications

a stand-alone application release that is completely independent of sap businessobjects enterprise (for example, sap businessobjects text analysis) has:• at least two years of mainstream maintenance• priority-one support after the end of mainstream maintenance is not offered

other stand-alone sap applicationsmaintenance dates for other stand-alone sap releases (for example, the sap point-of-sale application) are aligned with the maintenance dates for the core application releases. they might also offer a release sequence.

Content shipments

a specific sap release may be supported by one or more content shipments from sap. maintenance dates for those content shipments are aligned with the maintenance dates of the supported sap release.

a content shipment may deliver a sequence of releases supporting a specific sap release. when it does, the maintenance period for the release sequence covers the entire maintenance period of the release the content shipment supports and the following rules apply:• maintenance end dates for the last release in the sequence are aligned with the

maintenance end dates of the supported sap release.• all other releases within the sequence may have shorter maintenance periods,

and there is no extended maintenance or priority-one support.• all releases within a sequence have maintenance durations of at least one year.

Figure 11: Sample Maintenance for a Stand-Alone SAP BusinessObjects Application That Works with SAP BusinessObjects Enterprise


4.3.2. exceptionsin exceptional cases, specific releases can be exempted from the sap maintenance strategy. For exceptions to the maintenance strategy, mainstream maintenance is defined individually and there is no extended maintenance or priority-one support. the exceptions list is posted on sap service marketplace at www.service.sap.com/maintenance (logon requires user name and password; new users can register at www.service.sap.com) under “maintenance strategy, exceptions to maintenance strategy rules” and may be amended from time to time without notice.

please note that these exceptions never apply to core application releases and their enhancement packages or to the main releases of sap netweaver and releases of sap netweaver Composition environment.

sap cannot support third-party software after the suppliers’ support has expired. in such cases, customers may have to upgrade to more recent releases of the respective third-party software, provided those releases are supported by the release of sap software in question.

4.3.3. maintenance phasesthere are four distinct maintenance phases: mainstream maintenance, extended maintenance, customer-specific maintenance, and priority-one support:• sap businessobjects releases not based on sap

netweaver can have mainstream maintenance and priority-one support.

• all other sap releases can have mainstream, extended, and customer-specific maintenance.

Mainstream Maintenancemainstream maintenance begins with the restricted shipment phase and continues throughout the unrestricted shipment phase. sap usually provides corrections for the entire mainstream maintenance period, such as:

• SAP Notes service instructions on how to remove known errors from sap

software; includes a description of the symptoms and the cause of the error, as well as the sap release and support package level in which the error occurs.

• Support packages8 bundle of software corrections available as a support

package for all sap development environments (for example, abap™ and java programming languages). support packages may include legal changes.

• Support package stacks support package stacks describe the optimal set of

support packages and patches for the individual software components within a particular release at a given time. one support package stack should be seen as an entity in itself – that is, you need to heed the minimum requirements and dependencies of each individual software component and apply all the support packages and patches specified in the support package stack.

For releases for which sap provides enhancement packages, technology updates will be provided for the latest three enhancement packages and support packages will be provided at least for the last enhancement package that is in the unrestricted shipment phase.

sap recommends that customers apply support package stacks regularly. if enhancement packages are offered for an application, sap recommends that customers apply the most recent support package stacks regularly, including the latest enhancement package in the unrestricted shipment phase. the advantage is that the customer gets the most recent corrections and legal changes within one project and is furthermore enabled to activate new functionality flexibly.

additional information, a list of supported releases, and the current support package stacks are available in the support package stacks section of sap service market-place at www.service.sap.com/sp-stacks (logon requires user name and password; new users can register at www.service.sap.com).

8. including service packs for sap businessobjects releases


Extended Maintenancethe scope of support for the entire extended maintenance period is similar to the scope of support provided during mainstream maintenance. sap publishes information on the availability and scope of extended maintenance in advance. extended maintenance can be ordered by completing an easy-to-use form in the maintenance section of sap service marketplace at www.service.sap.com/maintenance (logon requires user name and password; new users can register at www.service.sap.com).

Customer-Specific Maintenancesoftware deployed at your site can enter into the customer-specific maintenance phase in one of three ways (see Figure 13):• the extended maintenance period ends.• the mainstream maintenance period ends, and extended

maintenance is not offered.• the mainstream maintenance period ends, and extended

maintenance is offered, but the customer does not choose to take advantage of the offer.

sap offers priority-one support for selected releases (see Figure 12). during the priority-one support period, sap usually provides corrections for priority-one errors to customers.

Priority-One Supportafter the end of mainstream maintenance for sap businessobjects releases not based on sap netweaver,

Figure 12: Maintenance Phases for SAP BusinessObjects Releases Not Based on SAP NetWeaver®

Figure 13: Maintenance Phases for All Other SAP® Releases

restricted shipment

unrestricted shipment

7 years 2 years

Customer-specific maintenance

time

Mainstream maintenance

restricted shipment

unrestricted shipment

7 years 2 years

Mainstream maintenance Priority-one support

time

Extended maintenance (+2% fee)


a release enters into customer-specific maintenance automatically. there is no need to apply for an additional contract. during this phase, customers receive support services similar to those offered in the mainstream maintenance phase, with some restrictions. For example, sap does not deliver new support packages or updates to cover legal changes, and technology updates are limited. problem resolution is customer specific, which means customers are charged for solving problems not yet known to sap.

For more information, please refer to the sap note 52505 or the maintenance section in sap service marketplace at www.service.sap.com/maintenance (logon requires user name and password; new users can register at www.service.sap.com).

4.4. Upgrade

sap provides upgrade paths for sap releases and the corresponding content releases and provides access to upgrade procedures to the current release. usually customers can upgrade directly from one release to any other subsequent sap release as long as the releases are in the mainstream maintenance phase. depending on technological constraints, an upgrade to a release that is several releases removed from a customer’s current release may have to be performed in more than one step.

to facilitate smooth upgrades, sap provides a sufficient overlap of two successive releases to make sure that the time in which customers may upgrade from one release to the next is at least one year for sap releases. For content releases, the overlap is at least six months. this helps ensure that the window customers have to upgrade from one release to the next is sufficient.

4.5. Integration

the sap release strategy supports integration between sap releases. integration is the prerequisite for stable cross-application functionality and offers maximum flexibility for continuous improvement.

the first release of an sap application can be integrated with a defined set of releases of other sap applications. a follow-up release usually supports at least the same set as its predecessor, as long as the application releases within this set are in mainstream maintenance, extended maintenance, or priority-one support.

• Functionality supporting your current business scenarios will be available after an upgrade of an sap application. details and exceptions are indicated within the master guides available from sap service marketplace, the migration guide, or the release notes.

• to take full advantage of new or enhanced functionality that extends support for your business scenarios and broadens their scope, you may be required to upgrade more than one sap application within your application landscape. typically, you need to upgrade only the sap applications that deliver the new or enhanced functionality.

in terms of compatibility, the following rules apply for content shipments from sap:• an upgrade of a back-end sap release usually requires an

upgrade of the corresponding content release.• after an upgrade of the underlying sap netweaver or

sap solution manager release, all functionality supporting your business scenarios that was available and supported by a specific content release will still be running – and previously activated objects or custom objects will continue to work as before.


4.6. Product Availability Matrix

through the product availability matrix in sap service marketplace, sap regularly publishes the following information about sap releases:• release type (standard release, pilot release,

standard-related custom development project release, or custom development project release)

• availability• maintenance durations• upgrade paths• platform availability, including database platforms and

operating systems

For further information, please refer to the product availability matrix at sap service marketplace at www.service.sap.com/pam (logon requires user name and password; new users can register at www.service.sap.com).


the following abbreviations are used in the tables in this section:• in the “based on” field, “n/a” stands for “application is

not based on an sap release.”• in the “end of extended maintenance” field, “n/a” stands

for “extended maintenance is not offered.”• in the “priority-one support” field, “n/a” stands for

“priority-one support is not offered.”• in the “date” field, “tbd” stands for “release-to-customer

or maintenance date is not yet determined.”

the following section provides the current release planning and the corresponding release-to-customer and maintenance dates of major releases for large enterprises.

For detailed information regarding components of which an sap release consist, refer to the master guides available at sap service marketplace at www.service.sap.com/instguides (logon requires user name and password; new users can register at www.service.sap.com).

releases with a release-to-customer date in 2010 are currently in planning, and the dates are subject to change.

5. SAP ReleASe PlAnning in detAil


5.1. SAP Business Suite

5.1.1. Core application sap erp

Core Application Release

Release Based On Availability (Release to Customer)

End of Mainstream Maintenance

End of Extended MaintenanceName Version

sap® erp 6.0 sap netweaver® 7.0 october 2005 december 2015 december 2017

Corresponding Enhancement Packages

Enhancement Package Based On Availability (Release to Customer)


End of Extended Maintenance

sap enhancement package 1 for sap erp 6.0

sap erp 6.0 december 2006 december 2015 december 2017


sap erp 6.0 july 2007 december 2015 december 2017


sap erp 6.0 december 2007 december 2015 december 2017


sap erp 6.0 november 2008 december 2015 december 2017


sap erp 6.0 june 2010 december 2015 december 2017

Enterprise Services




sap erp enterprise services bundle

2004 mysap™ erp 2004 april 2006 march 2010 march 2013

2005 sap erp 6.0 june 2006 december 2015 december 2017


Supplementary Applications




sap billing Consolidation 1.5 n/a december 2004 march 2010 march 2013

2.0 n/a june 2008 december 2015 december 2017

Collaboration projects (cprojects)

Collaboration Folders (cFolders)

4.5

4.5

sap netweaver 7.0 december 2007 december 2015 december 2017

sap reaCh Compliance 1.1 sap netweaver 7.0 may 2008 march 2013 n/a

2.0 sap netweaver Composition environment 7.1

december 2009 december 2015 december 2017

sap environmental Compliance 3.0 sap netweaver Composition environment 7.1

march 2009 december 2015 december 2017

Component extension for sap environment, health, and safety management (sap ehs management)

1.0 sap enhancement package 5 for sap erp 6.0

september 2010 december 2015 december 2017


5.1.2. Core application sap plm

Core Application Releases




sap® product lifecycle management (sap plm)

6.09 sap netweaver® 7.0 october 2005 december 2015 december 2017

7.010 sap erp 6.0 november 2008 december 2015 december 2017

7.0111 sap erp 6.0 june 2010 december 2015 december 2017





sap product definition 2.0 sap netweaver 7.0 november 2005 december 2012 n/a

sap resource and portfolio management

4.5 sap netweaver 7.0 december 2007 december 2015 december 2017

sap portfolio and project management12

5.0 sap netweaver 7.0 march 2010 december 2015 december 2017

sap easy document management

7.1 n/a september 2010 december 2015 december 2017

9. this version is part of and shipped with sap® erp 6.0.10. this version is part of and shipped with sap enhancement package 4 for sap erp 6.0.11. this version is part of and shipped with sap enhancement package 5 for sap erp 6.0.12. the sap resource and portfolio management and Collaboration projects (cprojects) applications are

encompassed by the sap portfolio and project management application.






sap® Customer relationship management (sap Crm)

2005 sap netweaver® 7.0 october 2005 march 2011 march 2014

2007 sap netweaver 7.0 december 2007 march 2013 march 2016

7.0 sap enhancement package 1 for sap netweaver 7.0

november 2008 december 2015 december 2017

Corresponding Enhancement Package




sap enhancement package 1 for sap Crm 7.0

sap Crm 7.0 june 2010 december 2015 december 2017





sap business Communications management

6.0 n/a june 2008 december 2011 n/a

7.0 n/a june 2010 june 2013 n/a

sap web Channel experience management


june 2010 december 2015 december 2017

5.1.3. Core application sap Crm






sap® supplier relationship management (sap srm)

2005 sap netweaver® 7.0 october 2005 march 2012 march 2015

2007 sap netweaver 7.0 december 2007 march 2013 march 2016







sap enhancement package 1 for sap srm 7.0

sap srm 7.0 june 2010 december 2015 december 2017

Enterprise Services




sap® srm enterprise services bundle

5.0 sap srm 2005 june 2006 march 2012 march 2015





sap e-sourcing 5.0 n/a september 2007 june 2011 n/a

5.1 n/a june 2008 june 2011 n/a

sap Contract lifecycle management

1.0 n/a september 2007 june 2011 n/a

2.0 n/a june 2008 june 2011 n/a

supplier relationship management procurement for public sector

6.013 sap srm 2007 may 2008 march 2013 n/a

5.1.4. Core application sap srm

13. the successor version is part of sap® supplier relationship management 7.0.


5.1.5. Core application sap sCm





sap® supply Chain management (sap sCm)

2005 sap netweaver® 7.0 december 2005 march 2011 march 2014

2007 sap netweaver 7.0 august 2007 march 2013 march 2016







sap enhancement package 1 for sap sCm 7.0

sap sCm 7.0 june 2010 december 2015 december 2017

Enterprise Services




sap sCm enterprise services bundle

5.0 sap sCm 2005 june 2006 march 2011 march 2014






sap sCm 2005 add-on transportation management

5.0 sap sCm 2005 september 2006 march 2011 march 2014

sap transportation management 6.0 sap netweaver 7.0 november 2007 november 2010 n/a



sap supply network Collaboration

2007 sap netweaver 7.0 july 2007 december 2015 december 2017



sap enhancement package 1 for sap supply network Collaboration 7.0

sap enhancement package 2 for sap netweaver 7.0


sap event management 5.1 sap netweaver 7.0 march 2008 december 2015 december 2017



sap enhancement package 1 for sap event management 7.0



sap extended warehouse management

5.1 sap erp 6.0 july 2007 december 2015 december 2017



sap enhancement package 1 for sap extended warehouse management 7.0




5.1.6. industry applications

Discrete Industries




SAP for Automotive Solutions

sap® dealer business management

5.0 sap erp Central Com ponent discrete industries and mill products 5.0

july 2005 march 2010 march 2013

6.0 sap erp 6.0 december 2006 december 2015 december 2017



Process Industries




SAP for Oil & Gas Solutions

sap oil & Gas secondary distribution

2005 sap erp 6.0 june 2006 december 2015 december 2017




Consumer Industries




SAP for Consumer Products Solutions

sap apparel and Footwear 6.0 sap erp 6.0 december 2006 december 2015 december 2017






october 2010 december 2015 december 2017

sap netweaver® master data management global data synchronization option


2.1 sap enhancement package 1 for sap netweaver Composition environment 7.1

may 2010 december 2015 december 2017

SAP for Retail Solutions

sap Customer analytics for retail 5.0 n/a august 2005 march 2011 march 2013

6.0 n/a september 2006 march 2012 march 2015

demand management offerings 6.4 n/a december 2006 june 2010 n/a

sap Forecasting and replenishment

5.0 sap sCm 2005 december 2005 march 2011 march 2014

5.1 sap sCm 2007 november 2007 march 2013 march 2016

sap sCm 7.0 november 2008 december 2015 december 2017

sap Fraud watch 3.0 n/a july 2005 march 2011 march 2013

3.5 n/a september 2006 march 2012 march 2015


Consumer Industries (continued)




Name Version

SAP for Retail Solutions

sap promotion management for retail


march 2009 december 2011 n/a



sap point-of-sale 1.0 n/a september 2006 march 2012 march 2015

2.0 n/a july 2007 march 2013 march 2016


2.2 n/a march 2009 december 2015 december 2017


sap point-of-sale base 1.0 n/a september 2006 march 2012 march 2015

2.0 n/a october 2007 march 2013 march 2016


sap enterprise point-of-sale 3.0 n/a july 2007 march 2013 march 2016

3.1 n/a november 2008 december 2015 december 2017

sap enterprise point-of-sale base


3.1 n/a november 2008 december 2015 december 2017

sap workforce management 3.0 sap netweaver 7.0 december 2006 march 2013 march 2016



Service Industries




SAP for Media Solutions

sap Classified advertising management

2.0 sap netweaver 7.0 august 2006 december 2015 n/a


4.0 sap netweaver 7.0 september 2010 december 2015 december 2017

SAP for Utilities Solutions

sap utility Customer e-services 6.0 sap netweaver 7.0 october 2005 december 2015 december 2017

sap intercompany data exchange for German metering14



SAP for Professional Services Solutions

sap multiresource scheduling15 7.0 sap enhancement package 1 for sap netweaver 7.0


SAP for Telecommunications Solutions

sap Convergent Charging 1.0 n/a june 2009 december 2013 n/a

2.0 n/a june 2010 december 2015 december 2017

14. application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see www.service.sap.com/fbs/availability.

15. application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see www.service.sap.com/fbs/availability.


Public Services




SAP for Defense & Security Solutions

sap military data exchange 3.0 sap enhancement package 3 for sap erp 6.0


sap defense milstrip purchasing

1.0 sap erp 6.0 june 2008 december 2015 december 2017

SAP for Public Sector Solutions

sap document builder 2.0 sap netweaver 7.0 February 2006 march 2013 n/a

3.016 sap netweaver 7.0 may 2008 december 2015 december 2017

extended functions for u.s. federal agencies

6.0 sap erp 6.0 november 2005 december 2015 december 2017

sap human Capital management for u.s. Federal Government organizations

1.0 sap erp 6.0 october 2006 march 2013 n/a

taxpayer online services 1.0 sap netweaver Composition environment 7.1




sap public budget Formulation17 7.1 sap enhancement package 1 for sap netweaver 7.0


16. successor version will be shipped as part of the core applications of sap® business suite 7 innovations 2010.17. application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions,

see www.service.sap.com/fbs/availability.


Financial Services




SAP for Banking Solutions

sap bank analyzer 4.2 sap netweaver 2004 october 2005 march 2010 march 2013

5.0 sap netweaver 7.0 april 2006 december 2015 december 2017

sap Capital yield tax management

4.0 sap deposits management 4.0


5.0 banking services from sap 5.0

april 2007 december 2015 n/a





sap deposits management 4.0 sap netweaver 7.0 october 2005 december 2015 december 2017

Banking services from SAPsap deposits managementsap loans managementsap Collateral management

5.05.05.05.0

sap netweaver application server 7.1, version for abap™

april 2007 december 2015 n/a

Banking services from SAPsap deposits managementsap loans managementsap Collateral managementsap bank analyzer

6.06.06.06.06.0

sap netweaver application server 7.1, version for abap


Banking services from SAPsap deposits managementsap loans managementsap Collateral managementsap bank analyzer

7.07.07.07.07.0

sap enhancement pack age 1 for sap netweaver application server 7.1, version for abap


analytical banking extension for banking services from sap 6.0


april 2008 december 2015 december 2017

sap Funding management18 1.0 sap erp 6.0 december 2005 december 2015 december 2017

2.0 sap netweaver 7.0 june 2009 december 2015 december 2017

sap price optimization for banking

2.0 sap netweaver 7.0 november 2007 december 2010 n/a



sap payment engine19 7.0 sap netweaver application server 7.1, version for abap


18. Formerly known as the sap® syndications management application.19. application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions

see www.service.sap.com/fbs/availability.


Financial Services (continued)




SAP for Insurance Solutions

sap policy management 5.0 sap enhancement package 1 for sap netweaver 7.0

december 2009 december 2011 n/a



sap reinsurance management 6.0 sap erp 6.0 march 2006 december 2015 december 2017


april 2008 december 2015 december 2017


july 2009 december 2015 december 2017




5.1.7. supplementary applications

SAP® Solutions for Auto-ID and Item Serialization




sap® auto-id infrastructure 4.0 sap netweaver® 7.0 october 2005 april 2009 n/a

2007 sap netweaver 7.0 may 2007 december 2015 december 2017





sap auto-id enterprise 2007 sap netweaver 7.0 may 2007 december 2015 december 2017






Manufacturing Applications




sap manufacturing integration and intelligence

12.0 sap netweaver 7.0 march 2007 march 2011 n/a

12.1 sap enhancement package 1 for sap netweaver Composi tion environment 7.1

december 2008 march 2013 n/a



sap manufacturing execution 5.1 sap netweaver 7.0 march 2008 december 2011 n/a


june 2009 march 2013 n/a




Applications for Mobile Business




sap mobile asset management 3.0 sap netweaver 2004 january 2006 march 2010 march 2013

sap netweaver 7.0 january 2006 december 2015 december 2017

sap mobile asset management, version for utilities

3.0 sap netweaver 2004 February 2007 march 2010 march 2013

sap netweaver 7.0 February 2007 december 2015 december 2017

sap mobile sales, handheld version

5.0 sap netweaver 2004 september 2005 march 2010 march 2013

sap netweaver 7.0 september 2005 december 2015 december 2017

sap mobile time and travel 2.0 sap netweaver 2004 december 2005 march 2010 march 2013

sap netweaver 7.0 december 2005 december 2015 december 2017

sap netweaver mobile 7.1


sap mobile direct store delivery

2.1 sap netweaver 2004 october 2006 march 2010 march 2013

sap netweaver 7.0 october 2006 december 2015 december 2017


4.0 sap enhancement package 1 for sap netweaver mobile 7.1

august 2009 december 2015 december 2017

sap mobile defense & security 1.5 sap netweaver mobile 7.1


1.6 sap enhancement package 1 for sap netweaver mobile 7.1


Gateway to sap netweaver mobile20

1.0 sap netweaver mobile 7.1

may 2009 december 2015 december 2017

1.1 sap netweaver mobile 7.1


20. Formerly known as “mobile gateway.”


5.1.8. duet software

Duet® Software




duet 1.5 sap netweaver 7.0 december 2008 december 2015 december 2017

duet enterprise 1.0 sap enhancement package 2 for sap netweaver 7.0

july 2010 september 2012 n/a


5.2. SAP NetWeaver

Main Releases

Release Availability (Release to Customer)



sap netweaver® 2004 march 2004 march 2010 march 2013

7.0 october 2005 december 2015 december 2017

7.3 Q3/Q4 2010 december 2015 december 2017


Enhancement Package Availability (Release to Customer)



sap® enhancement package 1 for sap netweaver 7.0 october 2008 december 2015 december 2017

sap enhancement package 2 for sap netweaver 7.0 march 2010 december 2015 december 2017

Options

Release Availability (Release to Customer)



sap netweaver Composition environment 7.1 may 2007 december 2015 december 2017

7.2 december 2009 december 2015 december 2017

sap netweaver business warehouse accelerator21

7.0 december 2005 december 2015 december 2017

7.2 november 2009 december 2015 december 2017

sap netweaver business warehouse 7.2 Q1 2010 december 2015 december 2017

sap netweaver process integration 7.1 december 2007 december 2015 december 2017

sap netweaver mobile 7.1 may 2007 december 2015 december 2017

sap netweaver master data management 5.5 march 2005 march 2010 march 2013

7.1 november 2008 december 2015 december 2017

7.322 october 2010 december 2015 december 2017

sap netweaver enterprise search 7.0 september 2007 march 2010 n/a

7.2 February 2010 december 2015 december 2017

sap netweaver identity management 7.0 july 2007 december 2011 n/a

7.1 december 2008 december 2011 n/a

accelerated application delivery for sap netweaver

2.1 july 2008 november 2010 n/a

2.2 march 2010 december 2012 n/a

21. Formerly known as sap netweaver® business intelligence accelerator software.22. Formerly known as sap netweaver master data management 7.2.



Enhancement Package Availability (Release to Customer)



sap enhancement package 1 for sap netweaver process integration 7.1


sap enhancement package 1 for sap netweaver Composition environment 7.1


sap enhancement package 1 for sap netweaver mobile 7.1



5.3. SAP BusinessObjects BI Solutions and SAP BusinessObjects IM Solutions

SAP® BusinessObjects™ Business Intelligence Solutions



End of Priority-One SupportName Version

Information Infrastructure

sap businessobjects enterprise Xi 3.023 n/a march 2008 march 2013 march 2016

Xi 3.124 n/a september 2008 december 2015 december 2017

Xi 4.025 n/a september 2010 december 2012 n/a

sap businessobjects mobile Xi 3.0 businessobjects enterprise Xi 3.0

may 2008 june 2010 n/a

Xi 3.1 sap businessobjects enterprise Xi 3.1


sap businessobjects event insight

1.0 n/a september 2010 december 2012 n/a

Reporting

Crystal reports® 2008 V0 n/a march 2008 march 2013 march 2016

2008 V1 n/a october 2008 december 2015 december 2017

2010 n/a september 2010 december 2012 n/a

Dashboards and Visualization

sap businessobjects Xcelsius® enterprise

2008 n/a march 2008 december 2015 december 2017


Xcelsius present 2008 n/a march 2008 december 2015 december 2017


Data Exploration

sap businessobjects intelligent search

Xi 3.0 n/a october 2008 october 2010 n/a

sap businessobjects explorer26 Xi 3.1 sap businessobjects enterprise Xi 3.1

january 2009 may 2011 n/a


november 2009 november 2011 n/a


september 2010 december 2012 n/a

sap businessobjects explorer (blade)

1.0 n/a june 2009 may 2011 n/a

2.0 n/a november 2009 november 2011 n/a

sap businessobjects accelerator 1.0 n/a november 2009 november 2011 n/a

23. technically contains platform services and applications like sap® businessobjects™ Voyager software, sap businessobjects web intelligence® software, sap businessobjects dashboard builder software, and sap businessobjects desktop intelligence™ software.

24. technically contains platform services and applications like sap businessobjects Voyager, sap businessobjects web intelligence, sap businessobjects dashboard builder, and sap businessobjects desktop intelligence.

25. technically contains platform services and applications like sap businessobjects web intelligence, sap businessobjects mobile, code name “pioneer” software, Crystal reports, sap businessobjects Xcelsius enterprise, sap businessobjects live office, and sap businessobjects explorer.

26. Formerly known as sap businessobjects polestar software.


SAP BusinessObjects Information Management Solutions




sap businessobjects data services

Xi 3.0 n/a april 2008 july 2010 n/a

Xi 3.1 n/a september 2008 march 2011 n/a

Xi 3.2 n/a june 2009 december 2012 n/a

Xi 4.0 n/a november 2010 december 2012 n/a

sap businessobjects data Federator

Xi 3.027 n/a april 2008 december 2015 december 2017

sap businessobjects text analysis

Xi 3.0 n/a december 2008 december 2011 n/a

sap businessobjects data Quality management, version for sap solutions

Xi 3.0 n/a june 2008 july 2010 n/a

Xi 3.1 sap businessobjects data services Xi 3.1

February 2009 december 2012 n/a

sap businessobjects data Quality management, version for sap netweaver® master data management


november 2008 december 2012 n/a

sap businessobjects data Quality management, version for oracle’s siebel Customer relationship management 8.0 release



27. successor version will be shipped as part of sap businessobjects enterprise Xi 4.0.


SAP BusinessObjects Information Management Solutions (continued)




sap businessobjects data Quality management, version for oracle’s siebel universal Customer master 8.0 release



sap businessobjects data Quality management, version for informatica powerCenter



project “iCC” Xi 4.0 sap businessobjects enterprise Xi 4.0

november 2010 december 2012 n/a

sap businessobjects data insight Xi 3.0 n/a september 2008 december 2011 n/a

sap businessobjects watchlist security™



sap businessobjects metadata management

Xi 3.0 businessobjects enterprise Xi 3.0

september 2008 september 2010 n/a


august 2009 december 2011 n/a


5.4. SAP BusinessObjects EPM Solutions and SAP BusinessObjects GRC Solutions

SAP® BusinessObjects™ Enterprise Performance Management Solutions




Planning and Consolidation

sap businessobjects Financial Consolidation

7.0 n/a july 2008 june 2012 n/a


sap businessobjects intercompany

7.5 n/a march 2009 march 2013 n/a

sap businessobjects Financial information management

7.0 sap businessobjects data services Xi 3.0

october 2008 june 2012 n/a

7.5 sap businessobjects data services Xi 3.1

march 2009 june 2012 n/a

Profitability and Cost Management

sap businessobjects profitability and Cost management

7.0 n/a july 2008 june 2012 n/a

7.5 n/a march 2009 march 2013 n/a


SAP BusinessObjects Enterprise Performance Management Solutions




Planning and Consolidation

sap businessobjects planning and Consolidation, version for sap netweaver®


september 2008 march 2013 n/a



sap businessobjects planning and Consolidation, version for the microsoft platform

5.1 n/a august 2007 march 2010 n/a

7.0 n/a august 2008 march 2013 march 2016

7.5 n/a december 2009 march 2013 march 2016

Strategy Management

sap businessobjects strategy management


march 2008 september 2010 n/a


april 2009 march 2013 n/a

Enterprise Performance Management for Operations

sap businessobjects spend performance management28


2.1 sap netweaver 7.0 july 2009 december 2015 december 2017

sap supply Chain performance management

1.0 sap netweaver 7.0 march 2009 september 2011 n/a

28. Formerly known as the sap spend analytics application.


SAP BusinessObjects Governance, Risk, and Compliance Solutions




Access Control

sap businessobjects access Control

5.2 sap netweaver 2004 december 2006 march 2010 march 2013

sap netweaver 7.0 december 2006 march 2010 n/a

5.3 sap netweaver 7.0 march 2008 december 2015 n/a

Process Control

sap businessobjects process Control

2.5 sap netweaver 7.0 march 2008 september 2010 n/a


may 2009 october 2011 n/a

Risk Management

sap businessobjects risk management

2.0 sap netweaver 7.0 july 2007 july 2010 n/a


may 2009 october 2011 n/a

Global Trade Services

sap businessobjects Global trade services


7.1 sap netweaver 7.0 october 2006 march 2013 n/a

7.2 sap netweaver 7.0 december 2007 march 2013 n/a

8.0 sap netweaver 7.0 march 2009 march 2013 n/a

sap electronic invoicing for brazil29

1.0 sap netweaver 7.0 april 2008 december 2011 n/a

Sustainability Performance Management

sap businessobjects sustainability performance management



29. this application is known in brazil as sap nota Fiscal eletrônica.


this section covers tools and services, including itil-compliant processes and an organizational model that enable end-to-end application lifecycle management to manage sap and non-sap solutions throughout their entire lifecycle, to provide accelerated innovation, help ensure business continuity, and reduce risk and total cost of ownership.

releases with a release-to-customer date in 2010 are currently in planning, and the dates are subject to change.

6.1. SAP Solution Manager

the sap solution manager application management solution enables customers to manage their sap applications efficiently throughout the complete solution lifecycle. to accelerate

implementation and upgrade projects, sap solution manager content – containing mainly configuration data – is provided for sap applications and sap netweaver. sap strongly recommends that your organization move to the latest release of sap solution manager.

sap solution manager add-ons provide extensions you can deploy flexibly to activate functionality specific to focus groups and integration packages to leverage third-party functionality.

For more information on sap solution manager, please see the sap corporate web site at www.sap.com/solutions/netweaver/components /solutionmanager.

6. APPliCAtion lifeCyCle MAnAgeMent PoRtfolio




sap® solution manager 7.0 sap netweaver® 7.0 december 2005 december 2013 n/a

7.1 sap enhancement package 1 for sap Crm 7.0


sap enhancement package 1 for sap solution manager 7.0



sap solution manager adapter for sap Quality Center by hp

1.0 sap solution manager 7.0

july 2007 december 2013 n/a

process scheduling adapter for sap solution manager



sap solution manager, enterprise edition




www.sap.com/solutions/netweaver/components/solutionmanager

www.sap.com/solutions/netweaver/components/solutionmanager

6.2. SAP Test Data Migration Server

sap test data migration server software enables customers to easily create nonproduction environments – for example, for testing development work or upgrades – with relevant extracts of productive business data. For more information on sap test data migration server, please refer to the sap corporate web site at www.sap.com/services/customdev.

6.3. SAP Test Acceleration and Optimization

the sap test acceleration and optimization application accelerates and optimizes automated testing of sap applications such as sap erp. it focuses on testing functionality supporting end-to-end business processes, for example, the functionality supporting order-to-cash management.




sap® test data migration server 3.0 sap netweaver® 2004 october 2006 march 2012 n/a




sap® test acceleration and optimization

1.0 n/a june 2007 march 2010 n/a

2.0 sap enhancement package 1 for sap solution manager 7.0



6.4. SAP NetWeaver Adaptive Computing Controller

the sap netweaver adaptive Computing Controller tool provides a single point of control that allows software system administrators to visualize, monitor, and manage data center tasks for deployed sap solutions. masking the underlying complexity of the it infrastructure, this tool




sap netweaver adaptive Computing Controller





enables customers to manage virtualized database and application instances and freely move them between physical and virtual servers as needed – all without logging in to the software each time an application is moved. best of all, by also supporting nonvirtualized sap applications in the land-scape of the customer, the tool lets customers move toward virtualization at a pace that makes sense for their business.


6.5. Upgrade Offerings from SAP

sap helps customers align their it strategies with the sap release and maintenance strategy and identify the best transition option for their existing sap applications. sap offers tailored services, tools, and information resources to help customers understand the value proposition and requirements of an upgrade project and facilitate and safeguard project execution.

sap service marketplace at www.service.sap.com/upgrade (logon requires user name and password; new users can register at www.service.sap.com) is the central point of access for sap upgrade information for all applications of the sap business suite. it provides details on sap upgrade offerings, application-specific upgrade information, and upgrade news.

6.6. Support Offerings from SAP

sap provides a complete portfolio of support offerings: sap enterprise support services, the sap standard support option, sap safeguarding services, and the sap maxattention™ support option.

For more information on these offerings, please refer to the sap corporate web site at www.sap.com/support.

6.6.1. sap enterprise supportCompeting in today’s global marketplace increasingly requires organizations to operate it landscapes that are shaped by global business networks and innovative business processes. because of this, organizations need the proactive expert support that can help them manage the complexity of integrating solutions across an it ecosystem and optimizing each application’s lifecycle.

the sap services organization can provide the expert support that can help you optimize your sap and non-sap solutions, minimize risks, accelerate innovation, manage the lifecycles of your applications – and gain these advantages:

• Continuous improvement and innovation – offers access to the latest sap software, enhancement packages, support and legal change packages, tools, and procedures for implementing and upgrading sap software, providing up to five days of access to an sap solution architect who can analyze your enhancement package strategy

• Mission-critical support – provides a service-level agreement outlining our initial reaction times and corrective action commitment along with 24x7 access to the sap support advisory center, 24x7 root cause analysis for both sap software and custom code, and continuous quality checks to identify technical risks and optimization potential

• Global support backbone – helps organizations

collaborate across an entire sap ecosystem, providing remote support diagnostics – powered by sap solution manager – that connects customers with sap experts located around the world

• Tools, methodologies, content, and community participation – offers the proven methodologies, support for best practices, and standards that help organizations efficiently implement their sap software and manage their end-to-end solution operations

in working with us, you can gain support across an application’s entire lifecycle, from implementation and testing, to mainte-nance and operations, to monitoring, optimizing, and upgrading. in addition, you can acquire the state-of-the-art tools, tech-niques, content, and support for best practices that can help you protect and support your it landscape. with such cutting-edge knowledge, you can be positioned to achieve these business goals:• Maintain business continuity – increase the availability of

business processes and reduce unplanned downtime. • Protect investments and accelerate innovation – enable

innovation without upgrading current systems. • Optimize business processes – manage business

processes more effectively. • Reduce total cost of operations – lower costs by

standardizing, integrating, and managing business and it processes.


in addition, sap enterprise support includes extended maintenance for customers still on sap r/3 4.6c software, sap r/3 4.7 enterprise, and 2004 releases. sap is convinced that the value of sap enterprise support will help customers receive the most out of their it investment, enabling their it staff to provide transparency and additional focus on business process improvement.

6.6.2. sap standard supportthe sap standard support option delivers support services to enable continuous and effective business operations. this level of support provides you with the services and tools that enable you to minimize the cost and risk associated with keeping your systems up and running.

sap standard support delivers the following to your organization:

• Sustained system integrity – provides a range of tools and services designed to maintain the technical robustness of your application, including remote services, such as the sap earlywatch® alert and sap Goinglive™ Check services, and the sap os/db migration Check service, to technically assess your systems

• Response to technical disruptions – provides support for mission-critical business processes, with around-the-clock issue resolution and escalation, including 24x7 access to the sap notes service for break-fix resolution

From implementation through operations, sap standard support helps you run your sap solutions at peak efficiency – and enables the technical execution of your business objectives. with sap standard support, you gain the following business benefits:• reliable response to technical disruptions• Customer-enabled business process optimization • sustained system integrity

6.6.3. sap safeguardingsap safeguarding offers a combination of three expert service components that aim to reduce the technical risk and cost in implementation and upgrade projects and during the customer’s operation phase. the services are delivered either remotely or on-site by technical sap experts. the sap safeguarding engagement is always managed by an sap technical quality manager who is on-site at the customer facilities in order to make sure that the appropriate services are delivered as needed, to ensure that know-how transfer takes place, and also to act as back-office liaison.

sap safeguarding delivers high-quality support with the following scope:

• the sap safeguarding for integration Validation portfolio of services improves the integration testing procedure by using the advanced root cause analysis functionality provided by sap solution manager. this helps to identify issues and their root causes much earlier, therefore minimizing the time needed to complete tests.

• the sap safeguarding for upgrades portfolio of services is a complete service offering that can be tailored to your specific project needs. the goal is to identify the potential challenges in your upgrade project to help you efficiently plan project work.

• the sap safeguarding for operations portfolio of services offers a series of services to keep sap solutions running optimally in support of your mission-critical operations. based on the run sap methodology, the services contribute to an improved return on investment and reduced cost of operations.

6.6.4. sap maxattentionwith the sap maxattention support option, sap offers a set of expert services covering all stages of your sap solution lifecycle – from planning and implementation to operations and optimization. the support option’s wide range of services includes support for safeguarding complex solutions, implementing continuous improvement practices for productive solution operations, and planning new releases and upgrades. when you choose sap maxattention, you are securing the highest level of commitment sap makes to its customers.


AAdd-on release – sap application release that is technically dependent on and can be installed only on top of another sap application

Application – software unit supporting a specific collection of business processes required to address defined business needs

BBack-end application – sap application for which content shipments are provided

Beta shipment – new release that may be offered prior to the release-to-customer date. beta shipment should be used for testing purposes only and is not available for productive use.

Business process – set of logically related tasks performed to achieve a defined business outcome

Business process platform – the prerequisite for the controlled and cost-effective deployment of service-oriented architecture (soa). it provides an extensible repository of enterprise-services definitions, application logic that implements those services in a robust and reusable fashion, and a technology platform to integrate, compose, and deploy enterprise services to enable flexible business processes. a business process platform allows organizations to respond rapidly to change and drive business process innovation

Business scenario – a series of different individual business processes that are linked sequentially and logically

CContent shipment – Complementing software for sap applications that supports the customers’ integration, implementation, and configuration activities

Core applications – set of sap applications that include sap erp, sap Customer relationship management, sap product lifecycle management, sap supply Chain management, and sap supplier relationship management

Customer-specific maintenance – maintenance phase after mainstream and extended maintenance have expired, with slightly reduced scope of support

DDefault release – most recent release of an sap application once it enters the unrestricted shipment phase, which begins on the default release date

EEnhancement package – an optional package that allows customers to take advantage of ongoing business innovation while keeping their core systems stable

Enterprise service – a web service that has been co-defined by sap and sap partners. by using enterprise services, organizations can compose or integrate applications to enable new business processes and business scenarios.

Enterprise services bundle – Collection of enterprise services delivered as a discrete bundle that can be used to extend the functionality of sap erp or other core applications

Extended maintenance – optional maintenance phase offered for selected releases of sap software after mainstream maintenance has expired, with similar scope of support as mainstream maintenance

gloSSARy


IIndustry application – software unit supporting a specific collection of business processes required to address the needs of a specific industry

Industry solution map – Graphical representation of the end-to-end business processes of a typical enterprise within a specific industry from the customer’s perspective

Integration – interoperability of a defined set of sap releases within a customer’s system landscape

LLegal change – Correction to sap software to adapt an sap release to changed legal and regulatory requirements

MMainstream maintenance – First maintenance phase, which includes full scope of support. it is followed by an extended maintenance, customer-specific maintenance, or priority-one support phase.

Maintenance – software support, comprising – depending on the maintenance phase – support for legal changes and corrections delivered through the sap notes tool, support packages, problem support, and access to information and online service channels

Maintenance strategy – set of rules that determines the length and conditions of maintenance for sap software releases. detailed rules can differ depending on the type of application.

Major SAP BusinessObjects Enterprise release – sap businessobjects enterprise release that usually contains architectural platform changes and major new functionality. it may require a universal migration when upgrading from a previous release.

Master guide – document containing information on how to install sap software to support business scenarios and which includes links to all other documents required to complete the task

Minor SAP BusinessObjects Enterprise release – sap businessobjects enterprise release that includes new and improved business functions whose implementation is straightforward

PPriority-one support – an additional optional maintenance phase offered after the mainstream maintenance phase expires for specific releases of sap businessobjects enterprise and sap businessobjects solutions

RRelease – sap software that has a version number, is shipped at a particular time, and has defined maintenance phases

Release road map – long-term schedule on how and when new releases for sap software will be delivered

Release-to-customer date – date that marks the initial availability of a release to customers and the beginning of the restricted shipment phase

Restricted shipment phase – First phase of a release delivery, which is rolled out within the framework of the sap ramp-up program. the program determines how many customers receive the release and increases distribution in a controlled way. this phase is followed by the unrestricted shipment phase.


SSAP BusinessObjects Enterprise release family – a sequence of a major sap businessobjects enterprise release and its subsequent minor releases

SAP Business Suite – an sap netweaver–based family of integrated core applications, industry applications, and supplementary applications

SAP Notes tool – a tool that provides instructions on how to remove known errors from sap software, including a description of the symptoms and cause of the error as well as the sap release and support package level in which the error occurs

SAP Ramp-Up program – the program sap uses to introduce new application releases on the market to selected customers during the restricted shipment phase

Service pack – adopted from the businessobjects support policy, a service pack is a bundle of software corrections intended for wide distribution that contains fixes for issues of priority one, two, and three. service packs also contain platform updates and are released on a predefined schedule.

Service-oriented architecture (SOA) – business-driven software architecture that increases the adaptability, flexibility, openness, and cost-efficiency of it operations. with soa, organizations can compose applications, enable support for business processes rapidly using enterprise services, and increase software reuse to become more agile in responding to change.

Stand-alone release – sap application release that can be deployed independently of other application releases

Support package – bundle of software corrections available as a support package for the abap™ programming language or a java support package

Support package stack – software corrections consisting of the best combination of aligned support packages and patches for a certain release at a specific point in time

Support release – release offered after the beginning of the unrestricted shipment phase if required and which contains a collection of all previously available support packages

Switch framework – sap technology to activate industry business function sets and generic business functions within sap erp

TTechnology update – update to sap software to support new or changed technologies, for example, to enable compatibility with new database versions, operating system versions, or browser versions or to integrate the release in new releases of other applications to support new scenarios

UUnrestricted shipment phase – second phase of release delivery, during which all customers can obtain the release. the phase follows the restricted shipment phase.

Upgrade – replacement of an existing application component with a newer component of that same application


5–1–2 Maintenance Strategy Versus 7−2 Maintenance Strategy

the 5–1–2 maintenance strategy was introduced in 2004. it supported aligned maintenance phases between sap releases. in continuing to provide a strong, reliable support structure for some of the industry’s leading solutions,

sap extended its 5–1–2 strategy to seven years, with an additional option for two years of extended maintenance.

the following table provides an overview for which releases the 5−1−2 maintenance strategy still applies and for which releases the 7−2 maintenance strategy applies.

APPendix

5−1−2 Maintenance Strategy 7−2 Maintenance Strategy

• introduced in 2004

• applies to core applications based on sap netweaver® 2004 and higher, as well as add-on releases– sap netweaver 2004 and add-on releases– sap® erp 2004 and add-on releases– sap Crm 2005, sap Crm 2007, and add-on releases– sap sCm 2004, sap sCm 2005, sap sCm 2007, and

add-on releases

• offers longest mainstream maintenance window, extending until march 2013

• introduced in 2008

• applies to new releases of core applications of sap business suite as of november 2008, as well as add-on releases and enhancement packages – sap netweaver 7.0 and add-on releases– sap erp 6.0 and add-on releases– sap Crm 7.0 and add-on releases– sap sCm 7.0 and add-on releases– sap srm 7.0 and add-on releases

• offers longest mainstream maintenance window, extending until december 2015

Overview of 5-1-2 and 7–2 Maintenance Strategies


Renaming

Former Name of Release New Name of Release

Application Shipments

mysap™ erp 2005 sap® erp 6.0

mysap product lifecycle management 2005 sap product lifecycle management 6.0

mysap Customer relationship management 2005 sap Customer relationship management 2005

mysap supply Chain management 2005 sap supply Chain management 2005

mysap supplier relationship management 2005 sap supplier relationship management 2005

mysap Customer relationship management 2007 sap Customer relationship management 2007

sap supply Chain management 5.1 sap supply Chain management 2007

sap supplier relationship management 6.0 sap supplier relationship management 2007

mysap erp enterprise services bundle 2004 sap erp enterprise services bundle 2004

mysap erp enterprise services bundle 2005 sap erp enterprise services bundle 2005

mysap supply Chain management enterprise services bundle 5.0 sap supply Chain management enterprise services bundle 5.0

mysap supplier relationship management enterprise services bundle 5.0

sap supplier relationship management enterprise services bundle 5.0

sap enhancement package 1 for mysap erp 2005 sap enhancement package 1 for sap erp 6.0



sap supply Chain management 5.0 add-on: transportation management

sap supply Chain management 2005 add-on: transportation management

sap supply network Collaboration 5.1 sap supply network Collaboration 2007

sap auto-id infrastructure 5.1 for sap netweaver® 2004s sap auto-id infrastructure 2007

sap xapp™ manufacturing integration and intelligence 12.0 sap manufacturing integration and intelligence 12.0

sap xapp manufacturing integration and intelligence 12.1 sap manufacturing integration and intelligence 12.1

sap xapp product definition 2.0 sap product definition 2.0

sap xapp resource and portfolio management 4.5 sap resource and portfolio management 4.5


Former Name of Release New Name of Release

Application Shipments

sap xapp mobile asset management 3.0 sap mobile asset management 3.0

sap xapp mobile asset management 3.0, version for utilities sap mobile asset management 3.0, version for utilities

sap xapp mobile sales 5.0 for handheld devices (with sap Customer relationship management)

sap mobile sales 5.0, handheld version

sap xapp mobile time and travel 2.0 sap mobile time and travel 2.0

sap xapp mobile direct store delivery 2.1 sap mobile direct store delivery 2.1

sap xapp mobile direct store delivery 3.0 sap mobile direct store delivery 3.0

sap xapp mobile for defense & security 1.5 sap mobile defense & security 1.5

sap xapp spend analytics 2.0 sap spend analytics 2.0

sap solution manager 4.0 sap solution manager 7.0

sap test data migration server 2006 sap test data migration server 3.0

sap syndications management 2.0 sap Funding management 2.0

mobile gateway 1.0 Gateway to sap netweaver mobile 1.0

sap spend analytics 2.0 sap businessobjects™ spend performance management 2.0

sap spend analytics 2.1 sap businessobjects spend performance management 2.1

sap businessobjects polestar Xi 3.1 sap businessobjects explorer Xi 3.1

SAP NetWeaver Shipments

sap netweaver 2004s sap netweaver 7.0

sap netweaver Composition environment 1.0 sap netweaver Composition environment 7.1

sap netweaver master data management 6.0 sap netweaver master data management 7.1

sap netweaver business intelligence accelerator 2004s sap netweaver business warehouse accelerator 7.0

sap netweaver enterprise search 1.0 sap netweaver enterprise search 7.0

sap netweaver master data management 7.2 sap netweaver master data management 7.3


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business objects and the business objects logo, businessobjects, Crystal reports, Crystal decisions, web intelligence, Xcelsius, and other business objects products and services mentioned herein as well as their respective logos are trademarks or registered trade-marks of sap France in the united states and in other countries.

all other product and service names mentioned are the trademarks of their respective companies. data contained in this document serves informational purposes only. national product specifications may vary.

these materials are subject to change without notice. these materials are provided by sap aG and its affiliated companies (“sap Group”) for informational purposes only, without represen tation or warranty of any kind, and sap Group shall not be liable for errors or omissions with respect to the materials. the only warranties for sap Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. nothing herein should be construed as constituting an additional warranty.

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