Caliber Data Training www.caliberdt.com 1 2009 e-Learning Course List (revised 06/30/09) Caliber Data Training in partnership with Serebra Learning Corporation Terri Bumgardner VP of Sales & Marketing 800/938-1222 [email protected]Caliber Data Training • 5901 North Cicero Avenue – Suite 610 • Chicago, Illinois 60646 Phone: (773) 794-1222 (800) 938-1222 FAX: (773) 794-1225 www.caliberdt.com
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800/938-1222 Caliber Data Training www.caliberdt.com 1
IT Skills .................................................................................................... 18 Business Skills for the IT Professional Solution Area ................................................................................................ 18
Enterprise Database Systems................................................................................................................................... 18 IBM & LOTUS - ENTERPRISE DATABASE SYSTEMS ...................................................................................................................... 18 DB2 Universal Database ....................................................................................................................................................... 18
MICROSOFT SQL ...................................................................................................................................................................... 18 SQL for the Windows Environment ........................................................................................................................................ 18
MICROSOFT SQL SERVER 2000 ................................................................................................................................................ 18 Microsoft SQL Server 2000 Admin MCDBA MCSA MCSE 70-228 ........................................................................................ 18 Microsoft SQL Server 2000 Database Administration I .......................................................................................................... 18 Microsoft SQL Server 2000 Database Administration II ......................................................................................................... 18 Microsoft SQL Server 2000 Database Administration III ........................................................................................................ 18 Microsoft SQL Server 2000 Database Design MCSE 70-229 ................................................................................................ 19 Microsoft SQL Server 2000 Database Implementation .......................................................................................................... 19
MICROSOFT SQL SERVER 2005 ................................................................................................................................................ 19 Microsoft SQL Server 2005 Admin MCITP 70-444 ................................................................................................................ 19 Microsoft SQL Server 2005 Data Access MCITP 70-442 ....................................................................................................... 19 Microsoft SQL Server 2005 Design MCITP 70-443 ............................................................................................................... 19 Microsoft SQL Server 2005 MCTS 70-431 ............................................................................................................................ 20 Microsoft SQL Server 2005 Solutions MCITP 70-441 ............................................................................................................ 20 Microsoft SQL Server 2005 Upgrade MCITP 70-447 ............................................................................................................. 20 Microsoft SQL Server 2005: Database Maintenance ............................................................................................................. 20 Microsoft SQL Server 2005: Designing and Optimizing Data Access .................................................................................... 21 Microsoft SQL Server 2005: Designing Database Solutions .................................................................................................. 21 Microsoft SQL Server 2005: Implementation and Maintenance ............................................................................................. 21 Microsoft SQL Server 2005: Infrastructure Design ................................................................................................................. 21
SAP R/3 RELEASE 4.6 .............................................................................................................................................................. 21 Moving to SAP R/3 Release 4.6 ............................................................................................................................................ 21 Overview of SAP R/3 Release 4.6 ......................................................................................................................................... 21 SAP ABAP Programming Fundamentals ............................................................................................................................... 21 SAP Overview for Project Teams .......................................................................................................................................... 21
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Oracle9i Database Fundamentals 1Z0-031 ........................................................................................................................... 24 Oracle9i Database Fundamentals II 1Z0-032 ........................................................................................................................ 24 Oracle9i Database Fundamentals: Architecture and Management ........................................................................................ 25 Oracle9i Database Fundamentals: Backup and Recovery ..................................................................................................... 25 Oracle9i Database Fundamentals: Managing Data Storage .................................................................................................. 25 Oracle9i Database Fundamentals: Managing Database Access ........................................................................................... 25 Oracle9i Database Fundamentals: Network Administration ................................................................................................... 25 Oracle9i Database Performance Tuning 1Z0-033.................................................................................................................. 25 Oracle9i Database: Introduction to SQL ................................................................................................................................ 25 Oracle9i Database: New Features I ....................................................................................................................................... 25 Oracle9i Database: New Features II ...................................................................................................................................... 25 Oracle9i Database: Performance Tuning ............................................................................................................................... 25 Oracle9i SQL 1Z0-007 .......................................................................................................................................................... 25
ORACLE 11G ............................................................................................................................................................................ 26 Oracle Database 11g: New Features for Ad .......................................................................................................................... 26
ORACLE DATABASE SYSTEMS .................................................................................................................................................... 26 Oracle Application Server 10g: Administration I ..................................................................................................................... 26
Internet and Network Technologies .......................................................................................................................... 26 CCSP ..................................................................................................................................................................................... 26 SNRS 1.0 Securing Networks with Cisco Routers and Switches ........................................................................................... 26
CISCO CIPT SPECIALIST ........................................................................................................................................................... 33 CIPT1 4.0: Cisco IP Telephony Part 1 ................................................................................................................................... 33
COMPTIA INET+ ...................................................................................................................................................................... 33 CompTIA i-Net+: Internet and Web Technologies ................................................................................................................. 33
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IP Telephony Principles and Applications .............................................................................................................................. 34 IPv6 and Future Applications ................................................................................................................................................. 34 Lightweight Directory Access Protocol................................................................................................................................... 34 Quality of Service .................................................................................................................................................................. 34 Signaling Systems ................................................................................................................................................................. 34 SONET/SDH ......................................................................................................................................................................... 34 Telecommunications Fundamentals ...................................................................................................................................... 34 The Basics ............................................................................................................................................................................ 34
EMC ....................................................................................................................................................................................... 34 Information Storage and Management (Storage Technology Foundations) ........................................................................... 34
ISC 2 ....................................................................................................................................................................................... 34 The Information Systems Security Engineering Professional (ISSEP) Domains .................................................................... 34 The Systems Security Certified Practitioner (SSCP) Domains ............................................................................................... 34
ITIL VERSION 2 ........................................................................................................................................................................ 35 EX0-100 ................................................................................................................................................................................ 35
ITIL VERSION 3 ........................................................................................................................................................................ 35 EX0-101 ................................................................................................................................................................................ 35
NETWORK CONCEPTS ............................................................................................................................................................... 35 Client/Server ......................................................................................................................................................................... 35 Data Warehousing ................................................................................................................................................................ 35 Implementation of Data Networks.......................................................................................................................................... 35 Internetworking Devices ........................................................................................................................................................ 35 Introduction to Local Area Networks ...................................................................................................................................... 35 Introduction to Networking ..................................................................................................................................................... 35 Introduction to TCP/IP ........................................................................................................................................................... 35 Introduction to Wide Area Networks ...................................................................................................................................... 36 Network Basics ..................................................................................................................................................................... 36 Network Design ..................................................................................................................................................................... 36 Protocol Analysis................................................................................................................................................................... 36 TCP/IP: Mobile IP and IP Mobility.......................................................................................................................................... 36 TCP/IP: Network Management Protocols .............................................................................................................................. 36 TCP/IP: Protocols for Securing Web Transactions ................................................................................................................ 36
NETWORKING AND TELECOMMUNICATIONS FUNDAMENTALS ......................................................................................................... 36 Voice over IP Fundamentals ................................................................................................................................................. 36
SECURITY SOLUTIONS ............................................................................................................................................................... 36 CISSP Security Professional ................................................................................................................................................. 36 CompTIA Security+ ............................................................................................................................................................... 36 CompTIA Security+ SY0-101 ................................................................................................................................................ 36 Information System Security.................................................................................................................................................. 36 Security Concepts ................................................................................................................................................................. 36 The Certified Information Systems Security Professional (CISSP) Domains .......................................................................... 37
WIRELESS ................................................................................................................................................................................ 37 CWNA: Certification Wireless Network Administrator ............................................................................................................ 37 Understanding and Evaluating RFID Technology for your Business ...................................................................................... 37
IT Business ............................................................................................................................................................... 37 IT BUSINESS ............................................................................................................................................................................ 37 e-Commerce (Ver. II) ............................................................................................................................................................ 37 Customer Support, Professionalism ...................................................................................................................................... 37 HDI - Customer Support Specialist ........................................................................................................................................ 37 HDI - Customer Support Specialist, Process ......................................................................................................................... 37 HDI - Customer Support Specialist, Professionalism ............................................................................................................. 37 Internal Consulting for the Technical Professional ................................................................................................................. 37 Managing Technical Professionals ........................................................................................................................................ 37 Moving from Technical Professional to Management ............................................................................................................ 37 Running an Online Business ................................................................................................................................................. 38 Strategic IT Planning ............................................................................................................................................................. 38 Technical Support Agent Skills .............................................................................................................................................. 38 Web Strategies for Business ................................................................................................................................................. 38
Operating Systems and Server Technologies ........................................................................................................... 40 COMPTIA A+ ........................................................................................................................................................................... 40 CompTIA A+ 2006 Depot Technician .................................................................................................................................... 40 CompTIA A+ 2006 Essentials ............................................................................................................................................... 40 CompTIA A+ 2006 IT Technician .......................................................................................................................................... 40 CompTIA A+ 2006 Remote Support Technician .................................................................................................................... 40 CompTIA A+ Depot Technician 220-604 ............................................................................................................................... 41 CompTIA A+ Essentials 220-601 .......................................................................................................................................... 41 CompTIA A+ IT Technician 220-602 ..................................................................................................................................... 41 CompTIA A+ Remote Support Technician 220-603 ............................................................................................................... 41
COMPTIA OPERATING SYSTEMS AND SERVERS .......................................................................................................................... 42 CompTIA Server+ 2005 ........................................................................................................................................................ 42 CompTIA Server+ 2005 (SK0-002)........................................................................................................................................ 42
IBM WEBSPHERE ..................................................................................................................................................................... 42 IBM WebSphere 7.0 .............................................................................................................................................................. 42 WebSphere Studio Application Developer 5.0 & J2EE .......................................................................................................... 43
IT PROFESSIONAL ..................................................................................................................................................................... 43 Microsoft Exchange Server 2007 Admin ................................................................................................................................ 43
LINUX ...................................................................................................................................................................................... 43 Linux Configuring Services .................................................................................................................................................... 43 Linux Fundamentals .............................................................................................................................................................. 43
LINUX LPI ................................................................................................................................................................................ 43 LPIC Junior Level Linux Professional (LPIC-1) Exam 101 ..................................................................................................... 43 LPIC Junior Level Linux Professional (LPIC-1) Exam 102 ..................................................................................................... 43
LINUX LPI LEVEL 1 .................................................................................................................................................................... 44 Linux: System Administration Update II ................................................................................................................................. 44 Linux: System Administration Update IV ................................................................................................................................ 44
LINUX LPI LEVEL 2 .................................................................................................................................................................... 44 Linux Intermediate System Administration ............................................................................................................................. 44
LINUX RED HAT ........................................................................................................................................................................ 44 Linux Red Hat Technician RHCT RH202 ............................................................................................................................... 44
LOTUS DOMINO R6 ................................................................................................................................................................... 44 IBM Lotus: Collaboration using Sametime and QuickPlace ................................................................................................... 44
MICROSOFT ENTERPRISE SERVERS ........................................................................................................................................... 44 Microsoft ISA Server 2004 .................................................................................................................................................... 44 Microsoft Office Project 2007 MCTS 70-632.......................................................................................................................... 44 Microsoft Project Server 2003 ............................................................................................................................................... 44 Microsoft Project Server 2003: Planning, Deploying, and Managing an Enterprise Project Management Solution ................. 44 Microsoft SharePoint Portal Server 2003 ............................................................................................................................... 44 Microsoft SharePoint Server 2007 MCTS 70-542 .................................................................................................................. 45 Microsoft SharePoint Server 2007 MCTS 70-630 .................................................................................................................. 45 Microsoft Systems Management Server 2003: Management and Administration ................................................................... 45 Microsoft Systems Management Server 2003: Planning and Deployment ............................................................................. 45 MS Exchange Server 5.5 ...................................................................................................................................................... 45 Windows SharePoint Services 3.0 MCTS 70-541 .................................................................................................................. 46
MICROSOFT EXCHANGE 2000 .................................................................................................................................................... 46 Microsoft Exchange Server 2000 Administration ................................................................................................................... 46
MICROSOFT EXCHANGE 2003 .................................................................................................................................................... 46 Microsoft Exchange Server 2003 MCSA/MCSE 70-284 ........................................................................................................ 46 Microsoft Exchange Server 2003: Designing a Messaging Organization ............................................................................... 46 Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure .................................................. 46
MICROSOFT EXCHANGE 2007 .................................................................................................................................................... 47 Microsoft Exchange Server 2007 MCTS 70-236 .................................................................................................................... 47
MICROSOFT EXCHANGE SERVER 2000 ....................................................................................................................................... 47 Designing and Deploying Microsoft Exchange 2000 Server................................................................................................... 47 Implementing and Administering Microsoft Exchange 2000 Server ....................................................................................... 47 Introducing Microsoft Exchange 2000 Server ........................................................................................................................ 47
MICROSOFT EXCHANGE SERVER 2007 ....................................................................................................................................... 47
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Microsoft Exchange Server 2007: Configuration .................................................................................................................... 47 MICROSOFT INTERNET INFORMATION SERVICES 5.0 .................................................................................................................... 47 Administering Microsoft Internet Information Services 5.0 ..................................................................................................... 47
MICROSOFT INTERNET SECURITY AND ACCELERATION SERVER 2000 ........................................................................................... 47 Microsoft Commerce Server 2000 ......................................................................................................................................... 47
MICROSOFT SHAREPOINT SERVER 2007 .................................................................................................................................... 47 Microsoft Office Sharepoint Server 2007 Application Development ....................................................................................... 47
MICROSOFT SMALL BUSINESS SERVER 2000 .............................................................................................................................. 48 Microsoft Small Business Server 2000 Solutions ................................................................................................................... 48 Microsoft Small Business Server 2000: Advanced Features .................................................................................................. 48
MICROSOFT SUPPORT TECHNOLOGIES ....................................................................................................................................... 48 Microsoft MCDST: Supporting Users and Troubleshooting a Windows XP Operating System ............................................... 48 Microsoft MCDST: Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System ........ 48
MICROSOFT WINDOWS 2000 ..................................................................................................................................................... 48 Implementing Microsoft Cluster Service on Windows 2000 Advanced Server ........................................................................ 48 Managing Microsoft Windows 2000 in a Network Environment .............................................................................................. 48 Microsoft Windows 2000 - Installation and Administration ..................................................................................................... 48 Microsoft Windows 2000 - Migration Design .......................................................................................................................... 48 Microsoft Windows 2000 Basics ............................................................................................................................................ 49 Microsoft Windows 2000 Professional: Getting Started ......................................................................................................... 49 Microsoft Windows 2000 Professional: Installing, Configuring, Administering ........................................................................ 49 Microsoft Windows 2000 Script Host ..................................................................................................................................... 49 Microsoft Windows 2000 Server Technologies: Designing Highly available Web Solutions ................................................... 49 Microsoft Windows 2000 Server: Installing, Configuring, Administering ................................................................................. 49 Microsoft Windows 2000: Active Directory Design ................................................................................................................. 49 Microsoft Windows 2000: Core Technologies ........................................................................................................................ 50 Microsoft Windows 2000: Directory Design ........................................................................................................................... 50 Microsoft Windows 2000: Implementing a Network Infrastructure .......................................................................................... 50 Microsoft Windows 2000: Implementing an Active Directory Infrastructure ............................................................................ 50 Microsoft Windows 2000: Network Administration ................................................................................................................. 50 Microsoft Windows 2000: Network Design ............................................................................................................................ 51 Microsoft Windows 2000: Network Management ................................................................................................................... 51 Microsoft Windows 2000: Security Design ............................................................................................................................. 51
MICROSOFT WINDOWS SERVER 2003 ........................................................................................................................................ 52 Microsoft Windows 2003 Server: Active Directory ................................................................................................................. 52 Microsoft Windows 2003 Server: Administration .................................................................................................................... 52 Microsoft Windows 2003 Server: Migrating from NT Server 4.0 to .NET Directory Services .................................................. 52 Microsoft Windows Server 2003 ............................................................................................................................................ 52 Microsoft Windows Server 2003 Infrastructure ...................................................................................................................... 52 Microsoft Windows Server 2003: Designing an Active Directory and Network Infrastructure .................................................. 53 Microsoft Windows Server 2003: Designing Security for Networks ........................................................................................ 53 Microsoft Windows Server 2003: Implementing and Administering Security for Networks ..................................................... 53 Microsoft Windows Server 2003: Implementing, Managing, and Maintaining a Network Infrastructure .................................. 53 Microsoft Windows Server 2003: Internet Information Services ............................................................................................. 53 Microsoft Windows Server 2003: Introduction ........................................................................................................................ 53 Microsoft Windows Server 2003: Managing and Maintaining the Server Environment ........................................................... 53 Microsoft Windows Server 2003: Network Management ........................................................................................................ 54 Microsoft Windows Server 2003: Network Planning .............................................................................................................. 54 Microsoft Windows Server 2003: Planning and Maintaining a Network Infrastructure ............................................................ 54 Microsoft Windows Server 2003: Planning, Implementing, and Maintaining the Active Directory Infrastructure...................... 54 Microsoft Windows Server 2003: Security ............................................................................................................................. 54 Microsoft Windows Server 2003: Security Admin MCSA/MCSE 70-299 ................................................................................ 55 Microsoft Windows Server 2003: Updating Support Skills for MCSAs on Windows 2000 ....................................................... 55 Microsoft Windows Server 2003: Upgrading Support Skills for MCSEs on Windows 2000..................................................... 55
MICROSOFT WINDOWS SERVER 2008 ........................................................................................................................................ 55 Microsoft Windows Server 2008: Configuring Active Directory .............................................................................................. 55 Microsoft Windows Server 2008: Configuring Applications Infrastructure .............................................................................. 55 Microsoft Windows Server 2008: Configuring Network Infrastructure..................................................................................... 55 Microsoft Windows Server 2008: Enterprise Administration ................................................................................................... 56 Microsoft Windows Server 2008: New Features .................................................................................................................... 56 Microsoft Windows Server 2008: Server Administration ........................................................................................................ 56 Windows Server 2008 Active Directory MCTS 70-640 ........................................................................................................... 56 Windows Server 2008 Applications MCTS 70-643 ................................................................................................................ 56 Windows Server 2008 Networking MCTS 70-642 .................................................................................................................. 56
MICROSOFT WINDOWS VISTA .................................................................................................................................................... 57 Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System Desktops ............................................. 57 Microsoft Windows Vista Client Configuration ....................................................................................................................... 57 Microsoft Windows Vista Client for Enterprise Support Technicians ...................................................................................... 57
MICROSOFT WINDOWS VISTA ................................................................................................................................................... 57 Windows Vista Configuration ................................................................................................................................................. 57 Windows Vista Desktop ......................................................................................................................................................... 57 Windows Vista Enterprise Support MCITP 70-622 ................................................................................................................ 58 Windows Vista Upgrade ........................................................................................................................................................ 58
MICROSOFT WINDOWS XP ........................................................................................................................................................ 58 Microsoft Windows XP Application Support ........................................................................................................................... 58
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Microsoft Windows XP Professional ...................................................................................................................................... 58 Microsoft Windows XP Professional: Installation and Configuration I ..................................................................................... 58 Microsoft Windows XP Professional: Installation and Configuration II .................................................................................... 58 Microsoft Windows XP Professional: Installation and Configuration III ................................................................................... 58 Microsoft Windows XP System Support ................................................................................................................................ 58
NOVELL SUSE LINUX................................................................................................................................................................ 59 SUSE Linux Fundamentals ................................................................................................................................................... 59
ORACLE OPERATING SYSTEMS AND SERVERS ............................................................................................................................ 59 Oracle Application Server 10g: Administration I ..................................................................................................................... 59 Oracle Application Server 10g: Administration II .................................................................................................................... 59
SUN SOLARIS 8 ........................................................................................................................................................................ 59 Sun Microsystems Solaris 8: System Administrator 310-011 ................................................................................................. 59
SUN SOLARIS 9 ........................................................................................................................................................................ 59 Solaris 9 System Administrator 310-014/310-015 .................................................................................................................. 59 Sun Microsystems Solaris 9: System Administration I ........................................................................................................... 60 Sun Microsystems Solaris 9: System Administration II .......................................................................................................... 60
UNIX ....................................................................................................................................................................................... 60 HP-UX................................................................................................................................................................................... 60 Sun Solaris 2.x ...................................................................................................................................................................... 60 UNIX Primer Series ............................................................................................................................................................... 60 UNIX: Operating System Fundamentals ................................................................................................................................ 60 UNIX: Shell Programming ..................................................................................................................................................... 60 UNIX: System Administration ................................................................................................................................................ 60 UNIX: The User Environment ................................................................................................................................................ 60
WINDOWS SHAREPOINT SERVICES 3.0 ....................................................................................................................................... 60 Microsoft SharePoint Services (WSS) 3.0 ............................................................................................................................. 60 Microsoft Windows SharePoint Services 3.0 - Application Development ............................................................................... 60
Project Effectiveness ................................................................................................................................................ 60 BUSINESS ANALYSIS ................................................................................................................................................................. 60 Certified Business Analysis Professional (CBAP) .................................................................................................................. 60
TEAM BUILDING ........................................................................................................................................................................ 62 High-Performance Onsite-and Virtual Teams ........................................................................................................................ 62 Making Teams Work: Capitalizing on Conflict ........................................................................................................................ 62 Participating in Teams ........................................................................................................................................................... 62
AS/400 & ISERIES .................................................................................................................................................................... 63 RPG IV Programming ........................................................................................................................................................... 63
GENERIC LANGUAGES ............................................................................................................................................................... 63 ANSI C Programming ............................................................................................................................................................ 63 C++ programming ................................................................................................................................................................. 63 Perl Programming Fundamentals .......................................................................................................................................... 63
IBM WEBSPHERE ..................................................................................................................................................................... 63 Developing with IBM Rational Application Developer for WebSphere Software V6.1 ............................................................. 63
MICROSOFT .NET ..................................................................................................................................................................... 65 Microsoft .NET Framework 3.5 and Visual Studio 2008: New Features ................................................................................. 65
MICROSOFT .NET SOFTWARE DEVELOPMENT TOOLS .................................................................................................................. 65 Microsoft .NET 2.0 App Development MCTS 70-536 ............................................................................................................. 65 Microsoft .NET 2.0 Distributed Apps MCTS 70-529 ............................................................................................................... 66 Microsoft .NET 2.0 Web Development MCTS 70-528 ............................................................................................................ 66 Microsoft .NET 2.0 Windows Development MCTS 70-526 ..................................................................................................... 66 Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316 .................................................................................................. 67 Microsoft .NET Architectures MCP/MCSD 70-300 ................................................................................................................. 67 Microsoft .NET for Developers .............................................................................................................................................. 67 Microsoft .NET for Developers: ADO.NET with C# ................................................................................................................ 67 Microsoft .NET for Developers: ADO.NET with VB.NET ........................................................................................................ 67 Microsoft .NET for Developers: Analyzing Requirements and Defining Solution Architectures ............................................... 67 Microsoft .NET for Developers: Building Server Components with C# ................................................................................... 67 Microsoft .NET for Developers: Building Server Components with VB.NET ........................................................................... 67 Microsoft .NET for Developers: Building XML Web Services ................................................................................................. 68 Microsoft .NET for Developers: Building XML Web Services with C# .................................................................................... 68 Microsoft .NET for Developers: C# for the C++ Developer..................................................................................................... 68 Microsoft .NET for Developers: C# for the VB6 Developer..................................................................................................... 68 Microsoft .NET for Developers: Configuration and Security with C# ...................................................................................... 68 Microsoft .NET for Developers: Configuration and Security with VB.NET .............................................................................. 68 Microsoft .NET for Developers: Creating User Services for Windows Applications with C# .................................................... 68 Microsoft .NET for Developers: Creating User Services for Windows Applications with VB.NET ........................................... 68 Microsoft .NET for Developers: Foundations of ASP.NET with C# ......................................................................................... 68 Microsoft .NET for Developers: Foundations of ASP.NET with VB.NET ................................................................................ 68 Microsoft .NET for Developers: Implementing Security for C# Applications ........................................................................... 68 Microsoft .NET for Developers: Implementing Security for VB.NET Applications ................................................................... 68 Microsoft .NET for Developers: Mastering ASP.NET with C# ................................................................................................ 68 Microsoft .NET for Developers: Mastering ASP.NET with VB.NET ........................................................................................ 69 Microsoft .NET for Developers: Testing, Debugging and Maintaining Windows Applications in C# ........................................ 69 Microsoft .NET for Developers: Testing, Debugging, and Maintaining Web Applications in C# .............................................. 69 Microsoft .NET for Developers: Testing, Debugging, and Maintaining Web Applications in VB.NET ...................................... 69 Microsoft .NET for Developers: Testing, Debugging, and Maintaining Windows Application in VB.NET ................................. 69 Microsoft .NET for Developers: Visual Basic .NET for the VB6 Developer ............................................................................. 69 Microsoft .NET for Developers: Web-based Application Deployment ..................................................................................... 69 Microsoft .NET for Developers: Windows-Based Application Deployment ............................................................................. 69 Microsoft .NET Framework 2.0: Application Development Foundation with C# 2005 ............................................................. 69 Microsoft .NET Framework 2.0: Application Development Foundation with Visual Basic 2005 .............................................. 69 Microsoft .NET Framework 2.0: Developing Web-based Client Applications with C# 2005 and ASP.NET 2.0 ....................... 69 Microsoft .NET Framework 2.0: Developing Web-based Client Applications with Visual Basic 2005 and ASP.NET 2.0 ......... 69 Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with C# 2005 ............................................. 69 Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with Visual Basic 2005 .............................. 70 Microsoft .NET Framework 2.0: Distributed Application Development with C# 2005 .............................................................. 70 Microsoft .NET Framework 2.0: Distributed Application Development with Visual Basic 2005 ............................................... 70 Microsoft .NET Framework 2.0: New Features for Developers Using C# 2005 ...................................................................... 70 Microsoft .NET Framework 2.0: New Features for Developers Using Visual Basic 2005 ....................................................... 70 Microsoft .NET Framework 3.5: ADO.NET Application Development with Visual Basic 2008 ................................................ 70 Microsoft .NET Framework 3.5: ASP.NET Application Development with Visual Basic 2008 ................................................. 70 Microsoft .NET Framework 3.5: Windows Communication Foundation with Visual Basic 2008 .............................................. 70 Microsoft .NET Framework 3.5: Windows Forms Applications with Visual Basic 2008 ........................................................... 70 Microsoft .NET Framework: Application Development Foundation with Visual Basic ............................................................. 70 Microsoft Visual Basic .NET for Web MCSD/MCAD 70-305 .................................................................................................. 70 Microsoft Visual Basic .NET for XML Web MCSD/MCAD 70-310 .......................................................................................... 71 Microsoft Visual Basic .NET Windows Apps MCSD/MCAD 70-306 ....................................................................................... 71
MICROSOFT VISUAL BASIC 2005 ................................................................................................................................................ 71 Microsoft Visual Basic 2005 .................................................................................................................................................. 71
MICROSOFT VISUAL BASIC 6.0 ................................................................................................................................................... 71 MS Visual Basic 6 - Active X/COM ........................................................................................................................................ 71 MS Visual Basic 6 - Database Access ................................................................................................................................... 71 MS Visual Basic 6.0 .............................................................................................................................................................. 71
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MS Visual Basic InterDev 6.0 ................................................................................................................................................ 71 MS Visual InterDev 6.0.......................................................................................................................................................... 71 Visual Basic 6 - Advanced Enterprise Client/Server Dev ....................................................................................................... 71 Visual Basic 6 - Enterprise Client/Server Dev ........................................................................................................................ 72 Visual Basic 6 - Primer Series ............................................................................................................................................... 72 Visual Basic 6 - Using the Win32 API .................................................................................................................................... 72
MICROSOFT VISUAL C# ............................................................................................................................................................. 72 Visual C# .............................................................................................................................................................................. 72 Visual C# Web Applications MCAD 70-315 ........................................................................................................................... 72 Visual C# XML MCAD 70-320 ............................................................................................................................................... 72
MICROSOFT VISUAL STUDIO .NET ............................................................................................................................................. 73 Visual Studio .NET Advanced Topics .................................................................................................................................... 73 Visual Studio .NET and ASP.NET ......................................................................................................................................... 73 Visual Studio .NET Overview ................................................................................................................................................ 73 Visual Studio .NET Programming with Visual C# ................................................................................................................... 73
MICROSOFT WEB PROGRAMMING .............................................................................................................................................. 73 ActiveX.................................................................................................................................................................................. 73 ASP Programming ................................................................................................................................................................ 73
SAS ........................................................................................................................................................................................ 73 SAS 8 Programming ............................................................................................................................................................. 73 SAS Programming ................................................................................................................................................................ 73
SOFTWARE DEVELOPMENT PRINCIPLES ...................................................................................................................................... 73 Best Practices for Software Programming ............................................................................................................................. 73 Developing a User-Centered Software Design Approach ...................................................................................................... 73 Rational Unified Process ....................................................................................................................................................... 73
MACROMEDIA ........................................................................................................................................................................... 75 Macromedia ColdFusion MX ................................................................................................................................................. 75 Macromedia Director 8.0 ....................................................................................................................................................... 75 Macromedia Dreamweaver 8: Website Development ............................................................................................................ 75 Macromedia Dreamweaver MX 2004: Website Development ................................................................................................ 75 Macromedia Dreamweaver MX: Website Development ......................................................................................................... 76 Macromedia Flash 8 .............................................................................................................................................................. 76 Macromedia Flash MX 2004: ActionScript 2.0 ....................................................................................................................... 76 Macromedia Flash MX 2004: Media Design .......................................................................................................................... 76 Macromedia Flash MX ActionScript For Developers: Experienced ........................................................................................ 76 Macromedia Flash MX: Foundation ....................................................................................................................................... 76 Macromedia Freehand 10: Foundation .................................................................................................................................. 76
MICROSOFT FRONTPAGE .......................................................................................................................................................... 76 Microsoft Office XP: Beginning FrontPage 2002 .................................................................................................................... 76
SCRIPTING AND WEB LANGUAGES .............................................................................................................................................. 76 HTML Programming .............................................................................................................................................................. 76 Advanced XML ...................................................................................................................................................................... 76 AJAX ..................................................................................................................................................................................... 77 CGI/Perl ................................................................................................................................................................................ 77 DHTML Basics ...................................................................................................................................................................... 77 Introduction to XML: Language Basics .................................................................................................................................. 77 JavaScript Client-Side Scripting ............................................................................................................................................ 77 PHP and MySQL ................................................................................................................................................................... 77 Web Publishing and Design with HTML 4.01 and XHTML ..................................................................................................... 77 XML ...................................................................................................................................................................................... 77
WEB AUTHORING TOOLS & LANGUAGES ..................................................................................................................................... 78 Web Services ........................................................................................................................................................................ 78
WEB SITE DESIGN - PRINCIPLES ................................................................................................................................................ 78 Web Site Design & Architecture ............................................................................................................................................ 78 Web Site Design & Graphics ................................................................................................................................................. 78 Web Site Design - Principles ................................................................................................................................................. 78
Best Practices for Desktop Users ............................................................................................................................. 78 INFORMATION SECURITY BEST PRACTICES FOR BUSINESS USERS ................................................................................................ 78
LOTUS NOTES 8 ....................................................................................................................................................................... 79 Lotus Notes 8: End User ....................................................................................................................................................... 79 Lotus Notes 8: New Features for End Users.......................................................................................................................... 79
MICROSOFT OFFICE 2007 ......................................................................................................................................................... 79 Microsoft Office 2007: Advanced Project ............................................................................................................................... 79 Microsoft Office 2007: Beginning Project ............................................................................................................................... 79 Microsoft Office 2007: Beginning Visio .................................................................................................................................. 79 Microsoft Office 2007: Collaborating, Communicating, and Sharing Information .................................................................... 79 Microsoft Office 2007: Outlook Web Access .......................................................................................................................... 79 Microsoft Office Live Meeting 2007 for End Users ................................................................................................................. 79 Microsoft Office Project Server 2007: Managing Projects ...................................................................................................... 79
Digital Media ............................................................................................................................................................. 79 DIGITAL MEDIA CONSUMER / HOME OFFICE ................................................................................................................................ 79
ECDL / ICDL ............................................................................................................................................................. 80 BCS CERTIFICATE .................................................................................................................................................................... 80 EDCL 4.0 ................................................................................................................................................................................ 80 EDCL 4.0 XP ........................................................................................................................................................................... 80 EDCL 4.5 ................................................................................................................................................................................ 80 IDCL 4.0 ................................................................................................................................................................................. 80 IDCL 4.0 XP ............................................................................................................................................................................ 80 IDCL 4.0 XP US ...................................................................................................................................................................... 80
Home Productivity ..................................................................................................................................................... 81 COMPUTING SKILLS .................................................................................................................................................................. 81 HOME PRODUCTIVITY CONSUMER/HOME OFFICE ........................................................................................................................ 81 INTERNET TECHNOLOGIES - PRIMER ........................................................................................................................................... 81 INTRODUCTION TO PCS ............................................................................................................................................................. 81
Lotus Notes ............................................................................................................................................................... 81 LOTUS NOTES 5: END USER ...................................................................................................................................................... 81 LOTUS NOTES 6.5: END USER ................................................................................................................................................... 81 LOTUS NOTES 7: END USER ...................................................................................................................................................... 82 LOTUS NOTES 8.5..................................................................................................................................................................... 82
Microsoft Internet Explorer ........................................................................................................................................ 82 MICROSOFT INTERNET EXPLORER 5.5 ........................................................................................................................................ 82 Internet Explorer 5.5: Getting Started .................................................................................................................................... 82
MICROSOFT INTERNET EXPLORER 6 ........................................................................................................................................... 82 Microsoft Internet Explorer 6 ................................................................................................................................................. 82
MICROSOFT INTERNET EXPLORER 7 ........................................................................................................................................... 82 Microsoft Internet Explorer 7: End User ................................................................................................................................. 82
Microsoft Vista for Home Office ................................................................................................................................ 82 MICROSOFT WINDOWS VISTA .................................................................................................................................................... 82
Microsoft Windows 2000 for End Users .................................................................................................................... 82 MICROSOFT WINDOWS 2000: GETTING STARTED ........................................................................................................................ 82 MICROSOFT WINDOWS 2000: ADVANCED ................................................................................................................................... 82 MICROSOFT WINDOWS 2000: INTERMEDIATE .............................................................................................................................. 82
Microsoft Windows Vista ........................................................................................................................................... 82 MICROSOFT WINDOWS VISTA: NEW FEATURES FOR END USERS .................................................................................................. 82
Microsoft Windows XP for End Users ....................................................................................................................... 82 MICROSOFT WINDOWS XP - NEW FEATURES .............................................................................................................................. 82 MICROSOFT WINDOWS XP FOR BEGINNERS ............................................................................................................................... 82 MICROSOFT WINDOWS XP: GETTING STARTED ........................................................................................................................... 82
Microsoft Works ........................................................................................................................................................ 82 MICROSOFT WORKS 2002 ......................................................................................................................................................... 82 MICROSOFT WORKS ................................................................................................................................................................. 82
PDAs ......................................................................................................................................................................... 83 PALM OS ................................................................................................................................................................................. 83
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QUICKBOOKS 2004 .................................................................................................................................................................. 83 SAP ........................................................................................................................................................................... 83
SAP END USER ........................................................................................................................................................................ 83 Microsoft Office 2007 ................................................................................................................................................ 83
MICROSOFT OFFICE 2003: WORD .............................................................................................................................................. 83 MICROSOFT WINDOWS VISTA FOR THE END USER ...................................................................................................................... 83 MICROSOFT OFFICE 2007: NEW FEATURES ................................................................................................................................ 83 MICROSOFT OFFICE 2007: WORD .............................................................................................................................................. 83 MICROSOFT OFFICE 2007: ADVANCED WORD ............................................................................................................................. 84 MICROSOFT OFFICE 2007: WORD FOR THE POWER USER ........................................................................................................... 84 MICROSOFT OFFICE 2007: EXCEL .............................................................................................................................................. 84 MICROSOFT OFFICE 2007: ADVANCED EXCEL............................................................................................................................. 84 MICROSOFT OFFICE 2007: EXCEL FOR THE POWER USER ........................................................................................................... 84 MICROSOFT OFFICE 2007: POWERPOINT ................................................................................................................................... 84 MICROSOFT OFFICE 2007: ADVANCED POWERPOINT .................................................................................................................. 84 MICROSOFT OFFICE 2007: OUTLOOK ......................................................................................................................................... 84 MICROSOFT OFFICE 2007: ADVANCED OUTLOOK ........................................................................................................................ 84 MICROSOFT OFFICE 2007: OUTLOOK FOR THE POWER USER ...................................................................................................... 85 MICROSOFT OFFICE 2007: ACCESS ........................................................................................................................................... 85 MICROSOFT OFFICE 2007: ACCESS FOR THE PO ......................................................................................................................... 85 MICROSOFT OFFICE 2007: ADVANCED ACCESS .......................................................................................................................... 85 MICROSOFT OFFICE 2007: PROJECT .......................................................................................................................................... 85 MICROSOFT OFFICE 2007: ADVANCED PROJECT ......................................................................................................................... 85 MICROSOFT OFFICE 2007: SHAREPOINT .................................................................................................................................... 85
Microsoft Office 2003 ................................................................................................................................................ 85 MICROSOFT OFFICE 2003: GETTING STARTED ............................................................................................................................ 85 MICROSOFT OFFICE 2003: NEW FEATURES ................................................................................................................................ 85 MICROSOFT OFFICE 2003: WORD .............................................................................................................................................. 85 MICROSOFT OFFICE 2003: ADVANCED WORD ............................................................................................................................. 85 MICROSOFT OFFICE 2003: EXCEL .............................................................................................................................................. 86 MICROSOFT OFFICE 2003: ADVANCED EXCEL............................................................................................................................. 86 MICROSOFT OFFICE 2003: POWERPOINT ................................................................................................................................... 86 MICROSOFT OFFICE 2003: ADVANCED POWERPOINT .................................................................................................................. 86 MICROSOFT OFFICE 2003: OUTLOOK ......................................................................................................................................... 86 MICROSOFT OFFICE 2003: ADVANCED OUTLOOK ........................................................................................................................ 86 MICROSOFT OFFICE 2003: OUTLOOK FOR THE POWER USER ...................................................................................................... 86 MICROSOFT OFFICE 2003: ACCESS ........................................................................................................................................... 87 MICROSOFT OFFICE 2003: ADVANCED ACCESS .......................................................................................................................... 87 MICROSOFT OFFICE 2003: FRONTPAGE ..................................................................................................................................... 87 MICROSOFT OFFICE 2003: ADVANCED FRONTPAGE .................................................................................................................... 87 MICROSOFT OFFICE 2003: PROJECT PROFESSIONAL .................................................................................................................. 87 MICROSOFT OFFICE 2003: ADVANCED PROJECT PROFESSIONAL ................................................................................................. 87 MICROSOFT OFFICE 2003: PUBLISHER ....................................................................................................................................... 87 MICROSOFT OFFICE 2003: VISIO FOR BEGINNERS ...................................................................................................................... 87 MICROSOFT OFFICE 2003: SHAREPOINT .................................................................................................................................... 87
Microsoft Office XP ................................................................................................................................................... 87 MICROSOFT PROJECT 2002: ADVANCED .................................................................................................................................... 87 MICROSOFT PROJECT 2002: BEGINNERS ................................................................................................................................... 88 MICROSOFT OFFICE XP: COMMON FEATURES ACROSS OFFICE APPLICATIONS ............................................................................. 88 MICROSOFT OFFICE XP: NEW FEATURES FOR END-USERS ......................................................................................................... 88 MICROSOFT OFFICE XP: NEW OFFICE-WIDE FEATURES ............................................................................................................... 88 MICROSOFT OFFICE XP: NEW FEATURES FOR ADVANCED USERS ................................................................................................ 88 MICROSOFT OFFICE XP: WORD 2002 ........................................................................................................................................ 88 MICROSOFT OFFICE XP: ADVANCED WORD 2002 ....................................................................................................................... 88 MICROSOFT OFFICE XP: EXCEL 2002 ........................................................................................................................................ 88 MICROSOFT OFFICE XP: ADVANCED EXCEL 2002 ....................................................................................................................... 88 MICROSOFT OFFICE XP: POWERPOINT 2002.............................................................................................................................. 88 MICROSOFT OFFICE XP: ADVANCED POWERPOINT 2002 ............................................................................................................ 88 MICROSOFT OFFICE XP: OUTLOOK 2002 ................................................................................................................................... 88 MICROSOFT OFFICE XP: ADVANCED OUTLOOK 2002 .................................................................................................................. 89 MICROSOFT OFFICE XP: ACCESS 2002 ...................................................................................................................................... 89 MICROSOFT OFFICE XP: ADVANCED ACCESS 2002 ..................................................................................................................... 89 MICROSOFT OFFICE XP: BEGINNING FRONTPAGE 2002 .............................................................................................................. 89 MICROSOFT OFFICE XP: ADVANCED FRONTPAGE 2002 .............................................................................................................. 89 MICROSOFT OFFICE XP: PUBLISHER 2002 ................................................................................................................................. 89 MICROSOFT OFFICE XP: VISIO 2002 .......................................................................................................................................... 89
Microsoft Office 2000 ................................................................................................................................................ 89 MICROSOFT OFFICE 2000: WORD 2000 ..................................................................................................................................... 89 MICROSOFT OFFICE 2000: ADVANCED WORD 2000 .................................................................................................................... 89 MICROSOFT OFFICE 2000: EXCEL 2000 ..................................................................................................................................... 89 MICROSOFT OFFICE 2000: ADVANCED EXCEL 2000 .................................................................................................................... 89 MICROSOFT OFFICE 2000: POWERPOINT 2000 .......................................................................................................................... 90 MICROSOFT OFFICE 2000: OUTLOOK 2000 ................................................................................................................................ 90 MICROSOFT OFFICE 2000: ACCESS 2000 ................................................................................................................................... 90
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MICROSOFT OFFICE 2000: FRONTPAGE 2000 ............................................................................................................................ 90 MICROSOFT OFFICE 2000: PROJECT 2000 ................................................................................................................................. 90 MICROSOFT OFFICE 2000: ADVANCED PROJECT 2000 ................................................................................................................ 90 MICROSOFT OFFICE 2000: PUBLISHER 2000 .............................................................................................................................. 90 MICROSOFT OFFICE 2000: INTRODUCTION TO OFFICE 2000 ........................................................................................................ 90
Microsoft Office 97 .................................................................................................................................................... 90 MICROSOFT ACCESS 97 ............................................................................................................................................................ 90 MICROSOFT EXCEL 97 .............................................................................................................................................................. 90 MICROSOFT OUTLOOK 98 .......................................................................................................................................................... 90 MICROSOFT POWERPOINT 97 .................................................................................................................................................... 90 MICROSOFT PROJECT 98 .......................................................................................................................................................... 90 MICROSOFT WORD 97 .............................................................................................................................................................. 91
Professional and Business Skills ............................................................ 91 Business Strategy and Operations ............................................................................................................................ 91
BUSINESS LAW ......................................................................................................................................................................... 91 Fundamentals of Business Law ............................................................................................................................................. 91
OPERATIONS ............................................................................................................................................................................ 91 Certified Manager of Quality/Organizational Excellence ........................................................................................................ 91 ISO 9000:2000 Overview ...................................................................................................................................................... 91 Lean Manufacturing .............................................................................................................................................................. 92 Logistics Management .......................................................................................................................................................... 92 Managing Customer-Driven Process Improvement ............................................................................................................... 92 Six Sigma Black Belt (2007 BOK): Analyze ........................................................................................................................... 92 Six Sigma Black Belt (2007 BOK): Define ............................................................................................................................. 92 Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies ....................................... 92 Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment ........................................................................................... 92 Six Sigma Black Belt (2007 BOK): Improve ........................................................................................................................... 92 Six Sigma Black Belt (2007 BOK): Measure .......................................................................................................................... 92 Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures ....................................................... 92 Six Sigma Black Belt (2007 BOK): Team Management ......................................................................................................... 92 Six Sigma Black Belt: Deployment ........................................................................................................................................ 92 Six Sigma Black Belt: Design for Six Sigma Black Belt .......................................................................................................... 92 Six Sigma Black Belt: The Analyze Phase ............................................................................................................................. 92 Six Sigma Black Belt: The Control Phase .............................................................................................................................. 93 Six Sigma Black Belt: The Define Phase ............................................................................................................................... 93 Six Sigma Black Belt: The Improve Phase ............................................................................................................................ 93 Six Sigma Black Belt: The Lean Enterprise ........................................................................................................................... 93 Six Sigma Black Belt: The Measurement Phase .................................................................................................................... 93 Six Sigma Green Belt: Analyze ............................................................................................................................................. 93 Six Sigma Green Belt: Define ................................................................................................................................................ 93 Six Sigma Green Belt: Improve and Control .......................................................................................................................... 93 Six Sigma Green Belt: Measure ............................................................................................................................................ 93 Six Sigma Green Belt: Six Sigma and the Organization ......................................................................................................... 93 Six Sigma Team Implementation ........................................................................................................................................... 93 Six Sigma Video Series ......................................................................................................................................................... 93 Six Sigma: Champion Training .............................................................................................................................................. 93 Supply Chain Management ................................................................................................................................................... 94
STRATEGIC PLANNING ............................................................................................................................................................... 94 Global Business Videos Series ............................................................................................................................................. 94 Moving From an Operational Manager to a Strategic Thinker ................................................................................................ 94 Strategic IT Planning ............................................................................................................................................................. 94 Systems Thinking in the 21st Century ................................................................................................................................... 94 The Fundamentals of Globalization ....................................................................................................................................... 94
Finance, Human Resources and Administration ....................................................................................................... 94 ADMINISTRATIVE SUPPORT ........................................................................................................................................................ 94 Advanced Skills for Administrative Support Professionals ..................................................................................................... 94 The Effective Administrative Support Professional ................................................................................................................ 94
FINANCE & ACCOUNTING ........................................................................................................................................................... 94 Accounting 101 ..................................................................................................................................................................... 94 Accounting 102 ..................................................................................................................................................................... 94 Advanced Business Finance ................................................................................................................................................. 94 Auditing: A Practical Approach .............................................................................................................................................. 95 Finance Video Series ............................................................................................................................................................ 95 Managerial Accounting .......................................................................................................................................................... 95 Practical Budgeting Skills for Business .................................................................................................................................. 95 PrimeFinance ........................................................................................................................................................................ 95
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FINANCE AND ACCOUNTING ....................................................................................................................................................... 95 Fundamental Finance for non-Finance Professionals ............................................................................................................ 95
HUMAN RESOURCES ................................................................................................................................................................. 95 Behavioral Interviewing ......................................................................................................................................................... 95 Effective Hiring and Interviewing ........................................................................................................................................... 95 HRCI Professional in Human Resources (PHR) .................................................................................................................... 95 HRCI Senior Professional in Human Resources (SPHR) ....................................................................................................... 95 HRCI/PHR Certification Program........................................................................................................................................... 95 HRCI/SPHR (Senior Professional Human Resource) ............................................................................................................ 96 Managing Diversity in the Workplace .................................................................................................................................... 96 Prime Diversity Awareness ................................................................................................................................................... 96 Prime Diversity Management ................................................................................................................................................ 96 Recruiting & Retention Strategies for the Tight Labor Market ................................................................................................ 96
KNOWLEDGE MANAGEMENT ...................................................................................................................................................... 96 Achieving Measurable Performance Impact from Training ..................................................................................................... 96 Instructional Design ............................................................................................................................................................... 96 Knowledge Management Fundamentals ............................................................................................................................... 96 The 21st Century Learning Curve.......................................................................................................................................... 96
Management and Leadership ................................................................................................................................... 96 LEADERSHIP ............................................................................................................................................................................. 96 Business Execution ............................................................................................................................................................... 96 Leadership Video Series ....................................................................................................................................................... 96 Leading from the Front Line .................................................................................................................................................. 97 Leading Teams Video Series ................................................................................................................................................ 97 Leading the Workforce Generations ...................................................................................................................................... 97 Motivation ............................................................................................................................................................................. 97 Moving from Management to Leadership .............................................................................................................................. 97 Succession Planning for Business Environment .................................................................................................................... 97
MANAGEMENT .......................................................................................................................................................................... 97 360-Degree Performance Appraisal ...................................................................................................................................... 97 Advanced Management Skills ............................................................................................................................................... 97 Appraising Performance ........................................................................................................................................................ 98 Coaching Video Series .......................................................................................................................................................... 98 Coaching with Confidence ..................................................................................................................................................... 98 Crucial Skills for Tomorrow's Managers ................................................................................................................................ 98 Effective Delegation .............................................................................................................................................................. 98 Effectively Managing Top Performers .................................................................................................................................... 98 Facilitating Successfully ........................................................................................................................................................ 98 Fundamentals of Business Management ............................................................................................................................... 98 Introduction to Management .................................................................................................................................................. 98 Management Video Series .................................................................................................................................................... 98 Managing Change ................................................................................................................................................................. 99 Managing Contractors and Temporary Employees ................................................................................................................ 99 Managing Technical Professionals ........................................................................................................................................ 99 Moving from Technical Professional to Management ............................................................................................................ 99 Moving into Management ...................................................................................................................................................... 99 Prime Manager ..................................................................................................................................................................... 99 Problem Performance Management ...................................................................................................................................... 99 The Essentials of Mentoring .................................................................................................................................................. 99 The Fundamentals of Business Crises Management ............................................................................................................. 99 Using Change Process to Support Employees ...................................................................................................................... 99
Professional Effectiveness ...................................................................................................................................... 100 COMMUNICATION .................................................................................................................................................................... 100 Anger Management in The Workplace ................................................................................................................................ 100 Building Better Work Relationships ..................................................................................................................................... 100 Building Improved Work Relationships ................................................................................................................................ 100 Business Grammar Essentials ............................................................................................................................................ 100 Business Interpersonal Communication Skills ..................................................................................................................... 100 Business Writing Essentials ................................................................................................................................................ 100 Communicating Assertively ................................................................................................................................................. 100 Communicating with Power ................................................................................................................................................. 100 Conflict in the Workplace ..................................................................................................................................................... 100 E-Mailing Your Way to the Top ............................................................................................................................................ 100 Effective Business Communication ..................................................................................................................................... 100 Effective Listening ............................................................................................................................................................... 101 Effective Presentations........................................................................................................................................................ 101 Effective Use of Feedback for Business .............................................................................................................................. 101 Email Essentials .................................................................................................................................................................. 101 Emotional Intelligence at Work ............................................................................................................................................ 101 Getting the Results You Want: Negotiating to Win............................................................................................................... 101 Giving Successful Presentations ......................................................................................................................................... 101 How to Write an Effective Internal Business Case ............................................................................................................... 101 International Communications ............................................................................................................................................. 101 Managing and Working with Difficult People ........................................................................................................................ 101 Negotiating .......................................................................................................................................................................... 101
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Obtaining Results without Authority ..................................................................................................................................... 101 Prime Communication ......................................................................................................................................................... 102 Prime Negotiation................................................................................................................................................................ 102 Prime Writing ...................................................................................................................................................................... 102 Professionalism and Business Etiquette .............................................................................................................................. 102 Telephone Skills For Business Professionals ...................................................................................................................... 102 The Effective Business Meeting .......................................................................................................................................... 102 Working with and Managing Difficult People ........................................................................................................................ 102
FOUNDATION SKILLS ............................................................................................................................................................... 102 Basic Business Math Skills .................................................................................................................................................. 102
PERSONAL DEVELOPMENT ...................................................................................................................................................... 102 Achieving Organizational Excellence Through Critical Thinking ........................................................................................... 102 Business Ethics ................................................................................................................................................................... 103 Creativity and Innovation in the Workplace .......................................................................................................................... 103 Decision-making and Problem-solving for Business ............................................................................................................ 103 Doing Business Professionally ............................................................................................................................................ 103 Ethics in Business ............................................................................................................................................................... 103 Fast-tracking Your Career ................................................................................................................................................... 103 Handling Organizational Change ......................................................................................................................................... 103 Innovation in the Workplace ................................................................................................................................................ 103 Living a Balanced Life ......................................................................................................................................................... 103 Prime Effectiveness ............................................................................................................................................................ 103 Prime Problem Solving ........................................................................................................................................................ 104 Problem Solving Through Productive Thinking .................................................................................................................... 104 Self-Management Video Series ........................................................................................................................................... 104 Stress Management ............................................................................................................................................................ 104 Take Control of Your Time by Working More Effectively ...................................................................................................... 104 Time Management for Maximum Productivity ...................................................................................................................... 104 Time Management Fundamentals ....................................................................................................................................... 104 Working without a Net - The Business of Risk ..................................................................................................................... 104 Workplace Environment Video Series ................................................................................................................................. 105
Project Effectiveness .............................................................................................................................................. 105 BUSINESS ANALYSIS ............................................................................................................................................................... 105 Certified Business Analysis Professional (CBAP) ................................................................................................................ 105
PROJECT MANAGEMENT .......................................................................................................................................................... 105 Managing Software Project Outsourcing ............................................................................................................................. 105 Portfolio Management (PMI® Standard-aligned) ................................................................................................................. 105 Prime Project Management Fundamentals .......................................................................................................................... 105 Prime Project Management Professional ............................................................................................................................. 105 Program Management (PMI Standard-aligned) ................................................................................................................... 105 Project Communications Management (PMBOK® Guide - Third Edition-aligned) ................................................................ 105 Project Cost Management (PMBOK Guide - Fourth Edition-aligned) ................................................................................... 105 Project Cost Management (PMBOK® Guide -Third Edition-aligned) .................................................................................... 106 Project Human Resource Management (PMBOK® Guide - Third Edition-aligned) ............................................................... 106 Project Integration Management (PMBOK Guide - Fourth Edition-aligned) .......................................................................... 106 Project Integration Management (PMBOK® Guide - Third Edition-aligned) ......................................................................... 106 Project Management Essentials - (PMBOK Guide - Fourth Edition-aligned) ........................................................................ 106 Project Management Essentials - (PMBOK® Guide - Third Edition-aligned) ........................................................................ 106 Project Management for IT Professionals ............................................................................................................................ 106 Project Management for Non-Project Managers .................................................................................................................. 106 Project Management Foundations (PRINCE2-aligned) ........................................................................................................ 106 Project Management from a People Perspective ................................................................................................................. 106 Project Management Introduction ........................................................................................................................................ 106 Project Management Professional Certification 2005 .......................................................................................................... 107 Project Management Professional Responsibility ................................................................................................................ 107 Project Procurement Management (PMBOK® Guide - Third Edition-aligned) ...................................................................... 107 Project Quality Management (PMBOK® Guide - Third Edition-aligned) ............................................................................... 107 Project Risk Management (PMBOK® Guide - Third Edition-aligned) ................................................................................... 107 Project Scope Management (PMBOK Guide - Fourth Edition-aligned) ................................................................................ 107 Project Scope Management (PMBOK® Guide - Third Edition-aligned) ................................................................................ 107 Project Time Management (PMBOK Guide - Fourth Edition-aligned) .................................................................................. 107 Project Time Management (PMBOK® Guide - Third Edition-aligned) .................................................................................. 107 Strategic Project Management for IT Projects ..................................................................................................................... 107
TEAM BUILDING ...................................................................................................................................................................... 107 High-Performance Onsite-and Virtual Teams ...................................................................................................................... 107 Making Teams Work: Capitalizing on Conflict ...................................................................................................................... 107 Participating in Teams ......................................................................................................................................................... 108 Prime Team Building ........................................................................................................................................................... 108 Prime Team Performance ................................................................................................................................................... 108 Teams that Work ................................................................................................................................................................. 108
Sales and Customer Facing Skills .......................................................................................................................... 108 CONSULTING SKILLS ............................................................................................................................................................... 108 Consulting with the External Client ...................................................................................................................................... 108 Consulting with the Internal Client ....................................................................................................................................... 108 Internal Consulting for the Technical Professional ............................................................................................................... 108
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CUSTOMER SERVICE ............................................................................................................................................................... 108 Customer Service................................................................................................................................................................ 108 Customer Service Representative, Process ........................................................................................................................ 108 Customer Service Representative, Professionalism ............................................................................................................ 108 Customer Service Representative, Skills ............................................................................................................................. 109 Customer Service Video Series ........................................................................................................................................... 109 Customer Support, Professionalism .................................................................................................................................... 109 Excelling at Customer Service ............................................................................................................................................. 109 Frontline Call Center Skills .................................................................................................................................................. 109 HDI - Customer Support Specialist ...................................................................................................................................... 109 HDI - Customer Support Specialist, Process ....................................................................................................................... 109 HDI - Customer Support Specialist, Professionalism ........................................................................................................... 109 Inbound Call Center Management ....................................................................................................................................... 109 Internal Customer Service ................................................................................................................................................... 109 Internal Customer Service Agent Skills................................................................................................................................ 109 Managing A Customer-Focused Department ....................................................................................................................... 109 Measuring Customer Satisfaction ........................................................................................................................................ 110 Prime Call Center ................................................................................................................................................................ 110 Prime Call Center ABC's ..................................................................................................................................................... 110 Technical Support Agent Skills ............................................................................................................................................ 110
INDUSTRY FOUNDATIONS ........................................................................................................................................................ 110 Industry Overviews .............................................................................................................................................................. 110
SALES.................................................................................................................................................................................... 110 Field Sales Skills ................................................................................................................................................................. 110 Inside Sales Skills ............................................................................................................................................................... 110 Prime Sales......................................................................................................................................................................... 110 Sales and Marketing Video Series ....................................................................................................................................... 110 Sales Team Management ................................................................................................................................................... 111 SalesUniversity Communication 101 ................................................................................................................................... 111 SalesUniversity Sales Manufacturing: A Success Model ..................................................................................................... 111 SalesUniversity Sales Math 101: Developing a Sales Plan for Success .............................................................................. 111 SalesUniversity Sales Orientation: Professional Selling in the Knowledge Economy ........................................................... 111 Selling at the Executive Level .............................................................................................................................................. 111 Strategic Account Sales Skills ............................................................................................................................................. 111 Territorial Account Sales Skills ............................................................................................................................................ 111
Home and Small Business .................................................................... 111 Being your own boss ............................................................................................................................................... 111
HOME BUSINESS .................................................................................................................................................................... 111 Finances ................................................................................................................................................................. 112
HARASSMENT ......................................................................................................................................................................... 112 HIPAA ................................................................................................................................................................................... 113 HR COMPLIANCE .................................................................................................................................................................... 113 MANAGING WITHIN THE LAW VIDEOS SERIES ............................................................................................................................ 113 PRIME COMPLIANCE ................................................................................................................................................................ 113
Federal Government Industry ................................................................................................................................. 113 FEDERAL COMPLIANCE ........................................................................................................................................................... 113 Federal Government Legal Compliance .............................................................................................................................. 113
CANADIAN ENVIRONMENTAL, SAFETY AND HEALTH, AND TRANSPORTATION ................................................................................ 114 Safety and Health................................................................................................................................................................ 114
ENVIRONMENTAL .................................................................................................................................................................... 114 ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION .................................................................................................... 114 Environmental ..................................................................................................................................................................... 114 Safety and Health................................................................................................................................................................ 114
FUNDAMENTALS ..................................................................................................................................................................... 114 SAFETY AND HEALTH .............................................................................................................................................................. 114 SECURITY .............................................................................................................................................................................. 115 TRANSPORTATION .................................................................................................................................................................. 115
800/938-1222 Caliber Data Training www.caliberdt.com 21
Web SKE22724 Managing Data Between Servers and Databases
Web SKE22725 Managing and Maintaining Database Security in SQL Server 2005
Web SKE22726 Managing Database Data in a SQL Server 2005 Environment
Microsoft SQL Server 2005: Designing and Optimizing Data Access
Web SKE23311 (NEW) Designing Access to SQL Server Data
Web SKE23312 (NEW) Designing Efficient Application Access
Web SKE23313 (NEW) Designing Queries in SQL 2005
Web SKE23314 (NEW) Designing a SQL Server 2005 Cursor Strategy
Web SKE23315 (NEW) Designing a SQL Server 2005 Transaction Strategy
Web SKE23316 (NEW) SQL Server 2005 Error Handling Techniques
Web SKE23317 (NEW) Optimizing Query Performance and Index Strategies
Web SKE23318 (NEW) Optimizing Storage in SQL Server 2005
Web SKE23319 (NEW) Scaling Applications and Resolving Performance Issues
Microsoft SQL Server 2005: Designing Database Solutions
Web SKE23321 (NEW) Designing an Application Solution for SQL Server 2005
Web SKE23322 (NEW) Designing Database Objects
Web SKE23323 (NEW) Programming with SQL Server 2005
Web SKE23324 (NEW) Using XML Web SKE23325 (NEW) CLR Integration Web SKE23326 (NEW) Database Testing and
Code Management Web SKE23327 (NEW) Developing Applications
that Use SQL Server Business Intelligence Services
Web SKE23328 (NEW) Developing Applications that Use SQL Server Support Services
Web SKE23329 (NEW) Database Deployment and Data Distribution
Microsoft SQL Server 2005: Implementation and Maintenance
Web SKE22691 Installing SQL Server 2005 Web SKE22692 Configuring SQL Server 2005 Web SKE22693 Creating and Implementing
Database Objects in SQL Server 2005
Web SKE22694 Retrieving Data and Running Queries in SQL Server 2005
Web SKE22695 SQL Server 2005 Messaging and Querying Tools
Web SKE22696 Managing and Maintaining SQL Server 2005 Databases
Web SKE22697 SQL Server 2005 Database Performance and Optimization
Web SKE22698 Monitoring and Diagnosing Database Problems in SQL Server 2005
Web SKE22699 SQL Server 2005 High Availability and Disaster Recovery
Web SKE22700 SQL Server 2005 Backup and Restores
Microsoft SQL Server 2005: Infrastructure Design
Web SKE22711 Designing a Database Server Infrastructure for SQL Server 2005
Web SKE22712 Designing Security for a Database Server Infrastructure for SQL Server 2005
Web SKE22713 Designing the Physical Database for SQL Server 2005
Web SKE22714 Designing a Database Server High Availability Solution for SQL Server 2005
Web SKE22715 Designing a Database Failover Solution for SQL Server 2005
Web SKE22716 Designing a Database Server Data Recovery Solution for SQL Server 2005
SAP R/3 Release 4.6
Moving to SAP R/3 Release 4.6
Web SKE22771 Navigating SAP R/3 Release 4.6 Web SKE22772 Using SAP R/3 Release 4.6
Overview of SAP R/3 Release 4.6
Web SKE22790 SAP R/3 Release 4.6 Fundamentals
SAP ABAP Programming Fundamentals
Web SKE22781 ABAP Fundamentals Web SKE22782 ABAP Programming I Web SKE22783 ABAP Programming II
SAP Overview for Project Teams
Web SKE22791 SAP Overview Web SKE22792 mySAP Finance Modules Web SKE22793 mySAP Logistics Modules Web SKE22794 mySAP ERP Architecture Web SKE22795 SAP R/3 Administration Web SKE22796 Planning and Implementing SAP
Projects Web SKE22797 SAP NetWeaver
SQL
Generic SQL
Web MLE60801 SQL: 1 Database Maintenance Web MLE60802 SQL: 2 Database Objects Web MLE60803 SQL: 3 Query Techniques Web MLE60804 SQL: 4 Joining Tables
Sybase
PowerBuilder 9
Web MLE52601 PowerBuilder 9 Advanced Development: 1 Source Code Control
Web MLE52602 PowerBuilder 9 Advanced Development: 2 Deploying Applications and Using InfoMaker
Web MLE52603 PowerBuilder 9 Advanced Development: 3 Coding Techniques
Web MLE52604 PowerBuilder 9 Advanced Development: 4 Techniques for Using DataWindows
800/938-1222 Caliber Data Training www.caliberdt.com 22
Web MLE52605 PowerBuilder 9 Advanced Development: 5 Graphic DataWindows and XML DataWindows
Sybase
Web MLE53501 Sybase: 1 Introduction to Sybase Web MLE53502 Sybase: 2 Using SQL Server Web MLE53503 Sybase: 3 System Administration Web MLE53504 Sybase: 4 User Administration Web MLE53505 Sybase: 5 Programming with T-
SQL Web MLE53506 Sybase: 6 Querying Databases
with T-SQL Web MLE53507 Sybase: 7 T-SQL Commands
Systems and Database Design
Database Design
Web SKE22601 An Overview of Database Design Web SKE22602 The Database Design
Methodology CD/Web WT2210 Relational Database Design and
Administration
Database Fundamentals
CD/Web IP0740 Data Modeling CD/Web IP0780 RDBMS Concepts Web MLE52801 RDBMS: 1 Database Principles Web SKE22611 An Introduction to Database
Systems Web SKE22612 Relational Databases Web SKE22613 Database Data Management CD/Web WT2190 Relational Database Concepts
and Facilities CD/Web WT2200 Relational Database Concepts:
Structured Query Language
Oracle 11i
Oracle 11i E-Business Suite: Essentials for Implementers
Web SKE22731 Oracle 11i E-Business Suite: Introduction
Web SKE22732 Oracle 11i E-Business Suite: Multi-Org
Web SKE22733 Oracle 11i E-Business Suite: Flexfields
Web SKE22734 Oracle 11i E-Business Suite: System Administration
Web SKE22735 Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence
Oracle 11i E-Business Suite: System Administrator Fundamentals
Web SKE22741 Oracle 11i: Function Security and Data Security
Web SKE22742 Oracle 11i: Roles, Delegated Administration, Registration, and Auditing
Web SKE22743 Oracle 11i: Concurrent Elements Web SKE22744 Oracle 11i: Profile Options, DBA
Duties, and Printer Management Web SKE22745 Oracle 11i: Personalization of
Forms and OA Framework Pages Web SKE22746 Oracle 11i: Oracle Workflow Web SKE22747 Oracle 11i: System Monitoring and
Troubleshooting in OAM
Oracle 11i: Navigate Oracle Applications
Web SKE22761 Oracle 11i: Using the Navigator, Forms, and Online Help
Web SKE22762 Oracle 11i: Concurrent Processing, Requests, Profiles, and Forms
Oracle 11i: Project Foundation Fundamentals
Web SKE22751 Oracle 11i: Project Management and Projects Integration
Web SKE22752 Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects
Web SKE22753 Oracle 11i: Resource and Role Management
Web SKE22754 Oracle 11i: Oracle Projects Security Model and Page Layouts
Web SKE22755 Oracle 11i: Oracle Projects and Task Definition I
Web SKE22756 Oracle 11i: Oracle Projects and Task Definition II
Web SKE22757 Oracle 11i: User-Defined Attributes, Implementation Options, and Utilization
Web SKE22758 Oracle 11i: Organization Forecasting and Integration
Oracle 10g
Oracle 10g Administration
Web MLE52101 Oracle 10g Administration: 1 Oracle Architectural Components
Web MLE52102 Oracle 10g Administration: 2 Oracle Server Introduction
Web MLE52103 Oracle 10g Administration: 3 Database Architecture, Creation, and Interfaces
Web MLE52104 Oracle 10g Administration: 4 Database Control and Storage Structures
Web MLE52105 Oracle 10g Administration: 5 Managing Users and Schemas
Web MLE52106 Oracle 10g Administration: 6 Data Management
Web MLE52107 Oracle 10g Administration: 7 PL/SQL
Web MLE52108 Oracle 10g Administration: 8 Database Security Management
Web MLE52109 Oracle 10g Administration: 9 Oracle Net Services
Web MLE52110 Oracle 10g Administration:10 Oracle Shared Server
Web MLE52111 Oracle 10g Administration:11 Database Performance Monitoring
Web MLE52112 Oracle 10g Administration:12 Database Maintenance
Web MLE52113 Oracle 10g Administration:13 Database Undo Management
Web MLE52114 Oracle 10g Administration:14 Database Locking Conflicts
Web MLE52115 Oracle 10g Administration:15 Database Backup and Recovery Concepts
Web MLE52116 Oracle 10g Administration:16 Database Backups
Web MLE52117 Oracle 10g Administration:17 Database Recovery
800/938-1222 Caliber Data Training www.caliberdt.com 26
Web MLE52501 Oracle9i SQL 1Z0-007: 1 Introduction to SQL
Web MLE52502 Oracle9i SQL 1Z0-007: 2 Intermediate Queries
Web MLE52503 Oracle9i SQL 1Z0-007: 3 Queries with Single-Row Functions
Web MLE52504 Oracle9i SQL 1Z0-007: 4 Combining Tables
Web MLE52505 Oracle9i SQL 1Z0-007: 5 Grouping and Summarizing Data
Web MLE52506 Oracle9i SQL 1Z0-007: 6 Advanced Queries and Views
Web MLE52507 Oracle9i SQL 1Z0-007: 7 Working with Data
Web MLE52508 Oracle9i SQL 1Z0-007: 8 Creating Tables and Constraints
Web MLE52509 Oracle9i SQL 1Z0-007: 9 Database Objects and User Security
Web MLE52510 Oracle9i SQL 1Z0-007:10 SQL*Plus And iSQL*Plus Reporting and PL/SQL
Web MLE52511 Oracle9i SQL 1Z0-007:11 Practice Exam
Oracle 11g
Oracle Database 11g: New Features for Ad
Web SKE23200 (NEW) Oracle Database 11g: Installation and Upgrade Enhancements
Web SKE23201 (NEW) Oracle Database 11g: Storage Enhancements
Web SKE23202 (NEW) Oracle Database 11g: Change Management Overview and SQL Plan Management
Web SKE23203 (NEW) Oracle Database 11g: Database Replay and Automatic SQL Tuning
Web SKE23204 (NEW) Oracle Database 11g: Intelligent Infrastructure Enhancements
Web SKE23205 (NEW) Oracle Database 11g: Performance Enhancements
Web SKE23206 (NEW) Oracle Database 11g: Partitioning and Storage-Related Enhancements
Web SKE23207 (NEW) Oracle Database 11g: Using RMAN Enhancements, Flashback and LogMiner
Web SKE23208 (NEW) Oracle Database 11g: Diagnostic Enhancements and Using the Data Recovery Advisor
Web SKE23209 (NEW) Oracle Database 11g: New Security Features
Web SKE23210 (NEW) Oracle Database 11g: SecureFiles and Miscellaneous New Features
Oracle 8
Oracle 8
Web MLE52301 Oracle8: 1 Installing Oracle Web MLE52302 Oracle8: 2 Database Management Web MLE52303 Oracle8: 3 Building Databases Web MLE52304 Oracle8: 4 Files, Data, and Users Web MLE52305 Oracle8: 5 Database Schema
Objects Web MLE52306 Oracle8: 6 Processes and Security Web MLE52307 Oracle8: 7 Backup and Recovery
Oracle Database Systems
Oracle Application Server 10g: Administration I
Web SKE22571 Oracle Application Server 10g: Introduction
Web SKE22572 Oracle Application Server 10g: Infrastructure and Middle Tier Installation
Web SKE22573 Oracle Application Server 10g: Management Tools and Oracle Internet Directory
Web SKE22574 Oracle Application Server 10g: General Management and Directives for the HTTP Server
Web SKE22575 Oracle Application Server 10g: OracleAS Web Cache
Web SKE22576 Oracle Application Server 10g: OracleAS Portal
Web SKE22577 Oracle Application Server 10g: mod_plsql, CGI Scripts, and Database Providers
Web SKE22578 Oracle Application Server 10g: Application Management and Deployment
Web SKE22579 Oracle Application Server 10g: Component Administration in Oracle Internet Directory
Web SKE22580 Oracle Application Server 10g: DAS and SSO
Web SKE22581 Oracle Application Server 10g: Component Security with SSL
Web SKE22582 Oracle Application Server 10g: Oracle Certificate Authority Management
Oracle Legacy
Oracle
Web MLE52001 Oracle: 1 Introduction to PL/SQL Web MLE52002 Oracle: 1 Overview of
Developer/2000 Web MLE52003 Oracle: 2 Forms 4.5 and Reports
2.5 Web MLE52004 Oracle: 3 Graphics 2.5 and
Procedure Builder 1.5 Web MLE52005 Oracle: 4 Developer/2000
Applications Web MLE52006 Oracle: 5 Developer/2000
Integration
Internet and Network Technologies
CCSP
SNRS 1.0 Securing Networks with Cisco Routers and Switches
Web SKE22271 ACS for Windows Server Web SKE22272 Cisco IOS Security Features Web SKE22273 Further Cisco IOS Security
Features Web SKE22274 Layer 2 Security Web SKE22275 802.1x Port-based Authentication
and Best Practice Web SKE22276 VPNs Using Cisco Pre-Shared
Keys Web SKE22277 Configuring, Testing, and Verifying
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Web SKE23512 (NEW) Cisco IUWNE 1.0: WLAN Maintenance and Troubleshooting
ONT 1.0: Optimizing Converged Cisco Networks
Web SKE20187 Cisco ONT 1.0: Network Requirements and Introduction to VoIP
Web SKE20188 Cisco ONT 1.0: Supporting VoIP Web SKE20189 Cisco ONT 1.0: IP QoS and its
Implementation Web SKE20190 Cisco ONT 1.0: Classification and
Marking Web SKE20191 Cisco ONT 1.0: Queuing Web SKE20192 Cisco ONT 1.0: TCP and QoS
Traffic Management and Mechanisms
Web SKE20193 Cisco ONT 1.0: AutoQoS Web SKE20194 Cisco ONT 1.0: Wireless
Implementations
ONT 642-845
Web MLE50199 Cisco Related Series by MindLeaders ONT 642-845: 6 Practice Exam 1
Web MLE50200 Cisco Related Series by MindLeaders ONT 642-845: 7 Practice Exam 2
Web MLE50201 Cisco Related Series by MindLeaders ONT 642-845: 8 Practice Exam 3
Web MLE50202 Cisco Related Series by MindLeaders ONT 642-845: 9 Practice Exam 4
n/a MLE54223 (NEW) Cisco Related Series by MindLeaders ONT 642-845: 1 Cisco VoIP Implementations
n/a MLE54224 (NEW) Cisco Related Series by MindLeaders ONT 642-845: 2 QoS Considerations
n/a MLE54225 (NEW) Cisco Related Series by MindLeaders ONT 642-845: 3 DiffServ QoS Implementations
n/a MLE54226 (NEW) Cisco Related Series by MindLeaders ONT 642-845: 4 AutoQoS
n/a MLE54227 (NEW) Cisco Related Series by MindLeaders ONT 642-845: 5 WLAN Security and Management
QoS 2.1: Implementing Cisco Quality of Service
Web SKE20127 Introduction to QoS and QoS Implementation
Web SKE20128 IP QoS Building Blocks Web SKE20129 The Modular QoS CLI and
AutoQoS Web SKE20130 Introduction to Classification and
Marking Web SKE20131 QoS Pre-classify, QPPB, and
LAN-based Classification and Marking
Web SKE20132 Congestion Management Web SKE20133 Congestion Avoidance Web SKE20134 Traffic Policing and Shaping Web SKE20135 Link-efficiency Mechanisms Web SKE20136 QoS Best Practices
Cisco ARCH
ARCH 2.0: Designing Cisco Network Service Architectures
Web SKE23521 (NEW) Cisco ARCH 2.0: Advanced WAN Services Design
Web SKE23522 (NEW) Cisco ARCH 2.0: IPsec and SSL VPN Design
Web SKE23523 (NEW) Cisco ARCH 2.0: IP Multicast Design
Web SKE23524 (NEW) Cisco ARCH 2.0: Network Management with Cisco IOS Software
Cisco CCDA/CCDP Certification
CCDA 640-863
Web MLE50138 Cisco Related Series by MindLeaders CCDA 640-863: 9 Practice Exam 1
Web MLE50139 Cisco Related Series by MindLeaders CCDA 640-863:10 Practice Exam 2
Web MLE50140 Cisco Related Series by MindLeaders CCDA 640-863:11 Practice Exam 3
Web MLE50141 Cisco Related Series by MindLeaders CCDA 640-863:12 Practice Exam 4
n/a MLE54215 (NEW) Cisco Related Series by MindLeaders CCDA 640-863: 1 Network Design Methodology
n/a MLE54216 (NEW) Cisco Related Series by MindLeaders CCDA 640-863: 2 Network Structure and Modularity
n/a MLE54217 (NEW) Cisco Related Series by MindLeaders CCDA 640-863: 3 Basic Enterprise Campus Networks
n/a MLE54218 (NEW) Cisco Related Series by MindLeaders CCDA 640-863: 4 Enterprise Edge and Remote Network Modules
n/a MLE54219 (NEW) Cisco Related Series by MindLeaders CCDA 640-863: 5 IP Addressing and Routing Protocols
n/a MLE54220 (NEW) Cisco Related Series by MindLeaders CCDA 640-863: 6 Security Services
n/a MLE54221 (NEW) Cisco Related Series by MindLeaders CCDA 640-863: 7 Voice Networking Considerations
n/a MLE54222 (NEW) Cisco Related Series by MindLeaders CCDA 640-863: 8 Wireless Networking Considerations
DESGN 1.2 Designing for Cisco Internetwork Solutions
Web SKE22231 Cisco Design Principles Web SKE22232 Examining Cisco Customer
Requirements and Existing Network Topology Methodologies
Web SKE22233 Cisco Concepts for Structuring Networks
Web SKE22234 Basic Cisco Campus Switching Design Considerations
Web SKE22235 Basic Cisco WAN Design Considerations
Web SKE22236 Cisco IP Addressing Design Concepts
Web SKE22237 Cisco Routing Protocol Design Considerations
Web SKE22238 Introduction to Cisco Security Design Concepts
Web SKE22239 Introduction to Cisco Voice Design Concepts
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Advanced Catalyst Switch Operations and Configuration
Web MLE50192 Cisco Related Series by MindLeaders ICND2 640-816: 2 IP Access Lists
Web MLE50193 Cisco Related Series by MindLeaders ICND2 640-816: 3 Advanced Routing
Web MLE50194 Cisco Related Series by MindLeaders ICND2 640-816: 4 Advanced WANs
Web MLE50195 Cisco Related Series by MindLeaders ICND2 640-816: 5 Advanced IP Concepts
Cisco CIPT Specialist
CIPT1 4.0: Cisco IP Telephony Part 1
Web SKE21690 Configuring Cisco IP Phone Features
CompTIA iNET+
CompTIA i-Net+: Internet and Web Technologies
Web SKE21761 Networking Fundamentals Web SKE21762 Internet Fundamentals Web SKE21763 Internet Client Infrastructure and
Applications Web SKE21764 Internet Servers and Services Web SKE21765 Web Development Fundamentals Web SKE21766 Internet Site Development Web SKE21767 Networking Security
Fundamentals Web SKE21768 Securing and Troubleshooting
Networks Web SKE21769 Business Concepts and the
Internet Web WN9501 Review of Network Fundamentals Web WN9502 E-Commerce Web WN9503 Internet Connectivity Technologies Web WN9504 TCP/IP Protocols Web WN9505 TCP/IP Applications and Services Web WN9506 Internet Clients and Servers Web WN9507 Building Web Pages Web WN9508 Dynamic Site Technologies Web WN9509 Troubleshooting Web WN9510 Security
CompTIA Networking, Internetworking, and Security Technologies
CompTIA Network+
CD/Web IP1720 Fundamentals of Networking CD/Web IP1730 OSI Network Layers CD/Web IP1740 TCP/IP Protocol CD/Web IP1750 Accessing Remote Networks CD/Web IP1760 Implementing Networks Web WN8801 The Network Infrastructure Web WN8802 Computer Protocols and the OSI
Model Web WN8803 LANs Web WN8804 Network Components Web WN8805 WANs Web WN8806 LAN Software Architectures Web WN8807 Novell NetWare Client/Server
System Web WN8808 Windows NT Client/Server NOS Web WN8809 UNIX, Linux, and AppleTalk Web WN8810 TCP/IP Protocols
Web WN8811 TCP/IP Applications and Services Web WN8812 Network Configuration Web WN8813 Troubleshooting
CompTIA Network+ 2005
Web SKE21711 The Fundamentals of Networking Web SKE21712 LAN Technologies Web SKE21713 Networking Protocols Web SKE21714 IP Addressing and Subnetting Web SKE21715 Working with TCP/IP Web SKE21716 WANs and Remote Connectivity Web SKE21717 Network Operating Systems and
Clients Web SKE21718 Network Security Web SKE21719 Network Troubleshooting Web SKE21720 Fault Tolerance and Disaster
Recovery
CompTIA Network+ 2005 (N10-003)
Web MLE50601 CompTIA Network+ 2005 (N10-003): 1 Network Fundamentals and Operating Systems
Web MLE50602 CompTIA Network+ 2005 (N10-003): 2 Network Media
Web MLE50603 CompTIA Network+ 2005 (N10-003): 3 Network Devices
Web MLE50604 CompTIA Network+ 2005 (N10-003): 4 Wireless Technologies
Web MLE50605 CompTIA Network+ 2005 (N10-003): 5 The OSI Model
Web MLE50606 CompTIA Network+ 2005 (N10-003): 6 TCP/IP Fundamentals
Web MLE50607 CompTIA Network+ 2005 (N10-003): 7 TCP/IP Configuration and Utilities
Web MLE50608 CompTIA Network+ 2005 (N10-003): 8 Network and Remote Access Service
Web MLE50609 CompTIA Network+ 2005 (N10-003): 9 Network Infrastructure and Security
Web MLE50610 CompTIA Network+ 2005 (N10-003):10 Fault Management and Disaster Recovery
Web MLE50611 CompTIA Network+ 2005 (N10-003):11 Troubleshooting
CompTIA Network+ 2009
Web SKE23601 (NEW) CompTIA Network+ 2009: Network Fundamentals
Web SKE23602 (NEW) CompTIA Network+ 2009: Network Components
Web SKE23603 (NEW) CompTIA Network+ 2009: Network Devices
Web SKE23604 (NEW) CompTIA Network+ 2009: Network Protocols
Web SKE23610 (NEW) CompTIA Network+ 2009: Managing and Monitoring the Network
Web SKE23611 (NEW) CompTIA Network+ 2009: Troubleshooting the Network
CompTIA Security+ 2008
Web SKE23621 (NEW) CompTIA Security + 2008: Threat Mitigation
Web SKE23622 (NEW) CompTIA Security + 2008: Cryptography
Web SKE23623 (NEW) CompTIA Security + 2008: Authentication Methods
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Web SKE23624 (NEW) CompTIA Security + 2008: Messaging, User, and Role Security
Web SKE23625 (NEW) CompTIA Security + 2008: Public Key Infrastructure and Access Security
Web SKE23626 (NEW) CompTIA Security + 2008: Ports, Protocols, and Network Security
Web SKE23627 (NEW) CompTIA Security + 2008: Wi-Fi and Remote Access
Web SKE23628 (NEW) CompTIA Security + 2008: Risk Analysis, Vulnerability Testing, IDS, and Forensics
Web SKE23629 (NEW) CompTIA Security + 2008: Auditing, Security Policies, and Disaster Recovery
Data/Telecommunications
Convergence of Technologies
Web WN6201 LAN Protocols Web WN6202 WAN Protocols Web WN6203 TCP/IP Protocols Web WN6204 Standards for Convergence Web WN6205 Computer Telephony Integration Web WN6206 Call Center Components Web WN6207 Computer Telephony Integration
Implementation Web WN6208 Emerging Internet Technologies
Design and Implementation of Voice Networks
Web WN6001 Telecommunications Concepts and Components
Web WN6002 PBX and ACD Systems Web WN6003 Point-to-Point
Telecommunications Protocols Web WN6004 Switched Telecommunications
Protocols Web WN6005 Traffic Engineering
Frame Relay
Web SKE21781 Frame Relay Concepts Web SKE21782 Frame Relay Signaling and
Applications
Introduction to Multiprotocol Label Switching
Web SKE21801 Introduction to MPLS
Introduction to Telecommunications
Web WN1001 Overview of the Telecommunications Industry
Web WN1002 How a Local Exchange Works Web WN1003 Types of Telephone Systems Web WN1004 Overview of Telephony Services
IP Telephony Principles and Applications
Web WN9401 VoIP Services Web WN9402 Enterprise Class IP Solutions Web WN9403 VoIP Network Quality of Service
Techniques Web WN9404 VoIP Network Integration with
Legacy Services Web WN9405 VoIP Network Engineering,
Management, and Support Web WN9406 Future Technologies Supporting
Convergence
IPv6 and Future Applications
Web SKE21811 IPv6
Lightweight Directory Access Protocol
Web SKE21891 LDAP Fundamentals Web SKE21892 Designing and Maintaining LDAP
Directory Services
Quality of Service
Web SKE21821 Implementing Quality of Service
Signaling Systems
Web SKE21831 Systems and Signals
SONET/SDH
Web SKE21841 Overview of SONET and SDH
Telecommunications Fundamentals
Web SKE21851 Telecommunications Essentials
The Basics
CD/Web IP1990 Basics of Telecommunications
EMC
Information Storage and Management (Storage Technology Foundations)
Web SKE23631 (NEW) Introduction to Storage Technology
Web SKE23632 (NEW) Storage System Architecture
Web SKE23633 (NEW) Physical Disks and RAID Arrays
Web SKE23634 (NEW) Intelligent Storage Systems
Web SKE23635 (NEW) Network Storage Systems Web SKE23636 (NEW) Fibre Channel Storage
Area Networks Web SKE23637 (NEW) IP SANs and Content
Addressed Storage Web SKE23638 (NEW) Information Availability Web SKE23639 (NEW) Replication and Business
Continuity Web SKE23640 (NEW) Monitoring and Managing
the Data Center Web SKE23641 (NEW) Securing Storage Web SKE23642 (NEW) Storage Virtualization
Technologies
ISC 2
The Information Systems Security Engineering Professional (ISSEP) Domains
Web SKE22301 Systems Security Engineering Web SKE22302 Certification and Accreditation Web SKE22303 Technical Management Web SKE22304 US Government Information
Assurance Regulations
The Systems Security Certified Practitioner (SSCP) Domains
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Web SKE22292 Administration Web SKE22293 Auditing and Monitoring Web SKE22294 Risk, Response, and Recovery Web SKE22295 Cryptography Web SKE22296 Data Communications Web SKE22297 Malicious Code
ITIL Version 2
EX0-100
Web MLE51101 ITIL Version 2 Foundation Certificate EX0-100: 1 Practice Exam 1
Web MLE51102 ITIL Version 2 Foundation Certificate EX0-100: 2 Practice Exam 2
Web MLE51103 ITIL Version 2 Foundation Certificate EX0-100: 3 Practice Exam 3
ITIL Version 3
EX0-101
n/a MLE54301 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 1 Service Management
n/a MLE54302 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 2 Service Lifecycle
n/a MLE54303 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 3 Generic Concepts
n/a MLE54304 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 4 Key Principles and Models
n/a MLE54305 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 5 Selected Processes
n/a MLE54306 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 6 Selected Functions
n/a MLE54307 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 7 Selected Roles
n/a MLE54308 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 8 Technology and Architecture
n/a MLE54309 (NEW) ITIL Version 3 Foundation Certificate EX0-101: 9 ITIL Qualification Scheme
n/a MLE54310 (NEW) ITIL Version 3 Foundation Certificate EX0-101:10 Practice Exam 1
n/a MLE54311 (NEW) ITIL Version 3 Foundation Certificate EX0-101:12 Practice Exam 3
n/a MLE54312 (NEW) ITIL Version 3 Foundation Certificate EX0-101:11 Practice Exam 2
n/a MLE54313 (NEW) ITIL Version 3 Foundation Certificate EX0-101:13 Practice Exam 4
Network Concepts
Client/Server
CD/Web IP0810 Client/Server Concepts Web MLE50401 Client/Server Technology for
Managers: 1 Client/Server Technology for Managers
Data Warehousing
CD/Web IP1680 Fundamentals of Data Warehousing
CD/Web IP1690 Building a Data Warehouse Web MLE50801 Data Warehousing: 1 Concepts Web MLE50802 Data Warehousing: 2
Management
Implementation of Data Networks
Web WN5901 Overview of the Implementation Process
Web WN5902 Physical Layer Implementation Web WN5903 LAN Implementation Web WN5904 LAN Software Implementation Web WN5905 Implementing a Small Network Web WN5906 Large Network Implementation
Case Studies
Internetworking Devices
Web WN6101 Overview of Layers and Layer 1 Devices
Web WN6102 Layer 2 Devices Web WN6104 Routing Table Protocols Web WN6105 Virtual Local Area Networks Web WN6106 Network Management Web WN6107 Using Internetworking Devices to
Design Networks
Introduction to Local Area Networks
Web WN0201 How Ethernet Works Web WN0202 How Token Ring and FDDI Work Web WN0203 How ATM LANs Work Web WN0204 LAN Software Web WN0205 The Basics of Novell NetWare Web WN0206 The Basics of Windows NT Web WN0207 Review of LAN Web WN0208 Connecting Computers Web WN5507 Analysis of LANs
Introduction to Networking
Web WN0101 The OSI Model Web WN0102 Network Signals, Cables &
Topologies Web WN0103 Computers and Software in
Networks Web WN0104 How Computer Protocols Work Web WN0105 How Local Area Networks Work Web WN0106 Components Used to Build
Networks Web WN0107 How Wide Area Networks Work Web WN0108 How to Build a Computer Network
Introduction to TCP/IP
Web MLE72001 TCP/IP: 1 Introduction to TCP/IP Concepts
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Web MLE72008 TCP/IP: 8 Utilities for Monitoring TCP/IP
Web MLE72009 TCP/IP: 9 Performance Monitor and RAS
Web MLE72010 TCP/IP:10 PPTP and Troubleshooting
Web WN5401 TCP/IP Addressing and Subnetting
Web WN5402 TCP/IP Applications Web WN5403 TCP/IP Protocols 7.0 Web WN5404 TCP/IP Structuring and
Addressing Web WN5405 TCP/IP Services Web WN5406 Routing TCP/IP Web WN5407 How TCP/IP Applications Work Web WN5408 Troubleshooting a TCP/IP
Network
Introduction to Wide Area Networks
Web WN0301 Foundations of Wide Area Networks
Web WN0302 WAN Components Web WN0303 WAN Physical Layer Protocols Web WN0304 WAN Data Link Layer Protocols Web WN5601 Higher-Layer WAN Protocols Web WN5602 WAN Solutions Web WN5603 Convergence of Communications
Web WN1021 Gathering Requirements Web WN1022 Analyzing the Network Web WN1023 Logical Network Design Web WN1024 Physical Network Design Web WN1025 Designing a Small Network Web WN1026 Large Network Case Studies
Protocol Analysis
Web WN5201 Network Protocols Web WN5202 LAN and WAN Protocols Web WN5203 Network Layer Protocols Web WN5204 Transport Layer Protocols Web WN5205 Upper Layer Protocols Web WN5206 Client/Server Information Transfer
TCP/IP: Mobile IP and IP Mobility
Web SKE21731 Mobile IP Web SKE21732 IP Mobility
TCP/IP: Network Management Protocols
Web SKE21751 SNMP, MIBs and RMON
TCP/IP: Protocols for Securing Web Transactions
Web SKE21741 Digital Payments
Networking and Telecommunications Fundamentals
Voice over IP Fundamentals
Web SKE23651 (NEW) PSTN and VoIP Fundamentals
Web SKE23652 (NEW) VoIP Technologies Web SKE23653 (NEW) VoIP Quality and Security
Security Solutions
CISSP Security Professional
Web MLE50301 CISSP Security Professional: 1 Access Control Systems and Methodology
Web MLE50302 CISSP Security Professional: 2 Telecommunications and Network Security
Web MLE50303 CISSP Security Professional: 3 Security Management and Practices
Web MLE50304 CISSP Security Professional: 4 Applications and Systems Development Security
Web MLE50305 CISSP Security Professional: 5 Cryptography, Security Architecture, and Security Models
Web MLE50306 CISSP Security Professional: 6 Operations Security
Web MLE50307 CISSP Security Professional: 7 Business Continuity and Disaster Recovery Planning
Web MLE50308 CISSP Security Professional: 8 Law, Investigation, Ethics, and Physical Security
Web MLE50309 CISSP Security Professional: 9 Practice Exams
CompTIA Security+
Web SKE21991 General Security Concepts Web SKE21992 Communications Security Web SKE21993 Infrastructure Security Web SKE21995 Operational and Organizational
Security
CompTIA Security+ SY0-101
Web MLE53101 Security+: 1 Exam Basics Web MLE53102 Security+: 2 General Security
Concepts Web MLE53103 Security+: 3 Remote Access and
Wireless LANs Web MLE53104 Security+: 4 E-Mail, Internet, and
File Security Web MLE53105 Security+: 5 Infrastructure Security Web MLE53106 Security+: 6 Security Baselines Web MLE53107 Security+: 7 Cryptography Web MLE53108 Security+: 8 Operational Security Web MLE53109 Security+: 9 Organizational
The Certified Information Systems Security Professional (CISSP) Domains
Web SKE22001 Information Security and Risk Management
Web SKE22002 Security Architecture and Design Web SKE22003 Access Control Web SKE22004 Application Security Web SKE22005 Operations Security Web SKE22006 Cryptography Web SKE22007 Physical (Environmental) Security Web SKE22008 Telecommunications and Network
Security Web SKE22009 Business Continuity and Disaster
Recovery Planning Web SKE22010 Legal, Regulations, Compliance
and Investigations
Security Technologies
Check Point Certified Security Administrator (CCSA) NGX
Web SKE22051 Check Point NGX: Architecture, Operation and Installation
Web SKE22052 Check Point NGX: Security Policies
Web SKE22053 Check Point NGX: Network Address Translation and Traffic Monitoring
Web SKE22054 Check Point NGX: SmartDefense and Content Security
Web SKE22055 Check Point NGX: Authentication and LDAP User Management
Web SKE22056 Check Point NGX: VPN Configuration and Disaster Recovery
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Web SKE20206 Communication Skills for Successful Management
Web SKE20207 Process Management Skills Web SKE20208 Leadership Development for
Technical Professionals Web SKE20209 Strategies for Transitioning into
Management Web SKE20210 Transitioning From Technical
Professional to Management Web SKE20211 From Technical Professional to
Leadership Simulation
Running an Online Business
Web MLE84001 Running an Online Business: 1 Your E-Business
Web MLE84002 Running an Online Business: 2 Getting Started
Web MLE84003 Running an Online Business: 3 Influences on E-Commerce
Web MLE84004 Running an Online Business: 4 Killer Apps
Web MLE84005 Running an Online Business: 5 Developing Your E-Business
Web MLE84006 Running an Online Business: 6 Real-Time and Data Mining
Web MLE84007 Running an Online Business: 7 Lowering Your Business Costs
Web MLE84008 Running an Online Business: 8 Customer Service and Payment
Web MLE84009 Running an Online Business: 9 Marketing Your E-Business
Web MLE84010 Running an Online Business:10 Advertising on the Internet
Web MLE84011 Running an Online Business:11 Building Marketing Strategy
Web MLE84012 Running an Online Business:12 Resource Planning
Web MLE84013 Running an Online Business:13 Managing Your E-Business
Strategic IT Planning
Web SKE20201 Setting the Stage for IT Success Web SKE20202 Strategic Decision Making Web SKE20203 IT Challenges: Present and Future Web SKE20204 Strategic IT Planning Simulation
Technical Support Agent Skills
Web SKE20216 The Contact Center and Technical Support Agent
Web SKE20217 Technical Support Essentials Web SKE20218 Assessing Customer Behavior Web SKE20219 Technical Support Agent Survival
Skills Web SKE20220 Technical Support Agent Skills
Simulation
Web Strategies for Business
Web WN1031 Web Strategies for Business Web WN1032 E-Commerce 7.0 Web WN1033 Web Development Process Web WN1034 Web Design, Authoring and
Graphics Web WN1035 Web Technologies Web WN1036 Legal, Ethical, Social, Global and
Taxation Issues Web WN1037 Web Security
Mainframe
Generic Languages
COBOL
Web MLE60201 COBOL: 1 Basics Web MLE60202 COBOL: 2 Program Structure Web MLE60203 COBOL: 3 Data Structure Web MLE60204 COBOL: 4 Coding the Procedure
Division Web MLE60205 COBOL: 5 Completing the
Procedure Division Web MLE60206 COBOL: 6 Numerics Web MLE60207 COBOL: 7 Coding Arithmetic
Statements Web MLE60210 COBOL (New): 1 CICS and the
New COBOL Web MLE60211 COBOL (New): 2 Migration to the
New COBOL Web MLE60212 COBOL (New): 3 Functions in the
New COBOL Web MLE60213 COBOL (New): 4 Compiling and
Debugging Web MLE60220 COBOL (OS/VS): 1 Fundamentals Web MLE60221 COBOL (OS/VS): 2 Program
Structure Web MLE60222 COBOL (OS/VS): 3 Data Division Web MLE60223 COBOL (OS/VS): 4 Procedure
Division Web MLE60224 COBOL (OS/VS): 5 Completing
Your Program Web MLE60225 COBOL (OS/VS): 6 Numerics Web MLE60226 COBOL (OS/VS): 7 Arithmetic
Services CD/Web WT2060 OS/390 Introduction to ISPF
Java
CD/Web WT1830 OS/390 and Java
JCL Coding
Web MLE60401 JCL: 1 Fundamentals of Jobstreams
Web MLE60402 JCL: 2 Data Sets, Procedures, and Output
Web MLE60403 JCL: 3 Specifying Job Information Web MLE60404 JCL: 4 Controlling the Job Process Web MLE60405 JCL: 5 Types of Data Sets Web MLE60406 JCL: 6 Working with Data Sets Web MLE60407 JCL: 7 Instream and Catalogued
Procedures Web MLE60408 JCL: 8 Coding and Executing
Procedures Web MLE60409 JCL: 9 Modifying Procedures
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JES2
CD/Web WT1600 JES2 Job Controls ll CD/Web WT2240 JES2 Job and Device Control I CD/Web WT2250 JES2 Job and Device Control II CD/Web WT2260 JES2 System Control I CD/Web WT2270 JES2 System Control II CD/Web WT2280 JES2 Advanced Operations I CD/Web WT2290 JES2 Advanced Operations II CD/Web WT2300 JES2 Job Controls
MQ Series
CD/Web WT2040 OS/390 MQ Series
MVS
Web MLE60601 MVS: 1 Fundamentals of MVS and JES
Web MLE60602 MVS: 2 Enhancing Performance Web MLE60603 MVS: 3 Utilities Web MLE60604 MVS: 4 Basic Operations Web MLE60605 MVS: 5 Advanced Operations CD/Web WT1700 OS/390 MVS Concepts and
of VSAM Part I CD/Web WT1770 OS/390 MVS/ESA Fundamentals
of VSAM Part II
OS/390
CD/Web WT1690 OS/390 Introduction CD/Web WT1780 OS/390 and the Internet CD/Web WT1790 OS/390 Security CD/Web WT1800 OS/390 WebSphere Application
Server CD/Web WT1810 OS/390 Introduction to e-business CD/Web WT1820 OS/390 eNetwork Server CD/Web WT2000 OS/390 and Networking
Parallel Sysplex
CD/Web WT2030 OS/390 Intro to Parallel Sysplex
QMF
Web MLE60701 QMF: 1 Fundamentals of QMF Web MLE60702 QMF: 2 Prompted Query and QBE Web MLE60703 QMF: 3 Reports Web MLE60704 QMF: 4 Additional Formatting
Techniques
REXX Programming
Web MLE60710 REXX Programming: 1 Introducing REXX
Web MLE60711 REXX Programming: 2 Advanced Program Features
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Troubleshooting and Preventive Maintenance
Web MLE50553 CompTIA A+ Remote Support Technician 220-603: 3 Advanced PC Troubleshooting
Web MLE50554 CompTIA A+ Remote Support Technician 220-603: 4 Major Windows Structures
Web MLE50555 CompTIA A+ Remote Support Technician 220-603: 5 Optimizing Operating Systems
Web MLE50556 CompTIA A+ Remote Support Technician 220-603: 6 Operating System Utilities
Web MLE50557 CompTIA A+ Remote Support Technician 220-603: 7 Basic OS Troubleshooting and Maintenance
Web MLE50558 CompTIA A+ Remote Support Technician 220-603: 8 Printers and Scanners
Web MLE50559 CompTIA A+ Remote Support Technician 220-603: 9 Troubleshooting Printer Problems
Web MLE50560 CompTIA A+ Remote Support Technician 220-603:10 Installing Local Area Networks
Web MLE50561 CompTIA A+ Remote Support Technician 220-603:11 Wide Area Networking
Web MLE50562 CompTIA A+ Remote Support Technician 220-603:12 Network Troubleshooting
Web MLE50563 CompTIA A+ Remote Support Technician 220-603:13 Security
Web MLE50564 CompTIA A+ Remote Support Technician 220-603:14 Professionalism and Communication
Web MLE50565 CompTIA A+ Remote Support Technician 220-603:15 Practice Exam 1
Web MLE50566 CompTIA A+ Remote Support Technician 220-603:16 Practice Exam 2
Web MLE50567 CompTIA A+ Remote Support Technician 220-603:17 Practice Exam 3
Web MLE50568 CompTIA A+ Remote Support Technician 220-603:18 Practice Exam 4
Web MLE50569 CompTIA A+ Remote Support Technician 220-603:19 Practice Exam 5
Web MLE50570 CompTIA A+ Remote Support Technician 220-603:20 Practice Exam 6
CompTIA Operating Systems and Servers
CompTIA Server+ 2005
Web SKE20981 Servers and their Components Web SKE20982 IDE, SCSI, and Server Storage Web SKE20983 Installation and Configuration Web SKE20984 Upgrading Web SKE20985 Disaster Recovery and Server
Backups Web SKE20986 Maintenance and Environment Web SKE20987 Troubleshooting Servers
CompTIA Server+ 2005 (SK0-002)
Web MLE50701 CompTIA Server+ 2005 (SK0-002): 1 Server Basics
Web MLE50702 CompTIA Server+ 2005 (SK0-002): 2 Server Availability
Web MLE50703 CompTIA Server+ 2005 (SK0-002): 3 Multiprocessing and Server Memory
Web MLE50704 CompTIA Server+ 2005 (SK0-002): 4 Server Bus Architecture
Web MLE50705 CompTIA Server+ 2005 (SK0-002): 5 SCSI Systems
Web MLE50706 CompTIA Server+ 2005 (SK0-002): 6 IDE/ATA and RAID Systems
Web MLE50707 CompTIA Server+ 2005 (SK0-002): 7 Advanced Storage Arrays
Web MLE50708 CompTIA Server+ 2005 (SK0-002): 8 Installing Hardware
Web MLE50709 CompTIA Server+ 2005 (SK0-002): 9 Server Management and Configuration
Web MLE50710 CompTIA Server+ 2005 (SK0-002):10 Preparing the Server for Service
Web MLE50711 CompTIA Server+ 2005 (SK0-002):11 Upgrading the Basic System
Web MLE50712 CompTIA Server+ 2005 (SK0-002):12 Adapters, Peripherals, Monitoring Agents and Service Tools
Web MLE50713 CompTIA Server+ 2005 (SK0-002):13 Maintenance and Environmental Issues
Web MLE50714 CompTIA Server+ 2005 (SK0-002):14 Server Problem Determination
Web MLE50715 CompTIA Server+ 2005 (SK0-002):15 Troubleshooting
Web MLE50716 CompTIA Server+ 2005 (SK0-002):16 Disaster Recovery
Web MLE50717 CompTIA Server+ 2005 (SK0-002):17 Practice Exam
IBM Websphere
IBM WebSphere 7.0
Web MLE83001 WebSphere 7.0 with Rational Application Developer: 1 Introduction to Rational Application Developer
Web MLE83002 WebSphere 7.0 with Rational Application Developer: 2 Programming Technologies Overview
Web MLE83003 WebSphere 7.0 with Rational Application Developer: 3 Environment Setup and Preferences
Web MLE83004 WebSphere 7.0 with Rational Application Developer: 4 Projects
Web MLE83005 WebSphere 7.0 with Rational Application Developer: 5 Rational Unified Process (RUP) and Unified Modeling Language (UML)
Web MLE83006 WebSphere 7.0 with Rational Application Developer: 6 Developing Java Applications
Web MLE83007 WebSphere 7.0 with Rational Application Developer: 7 Developing Database Applications
Web MLE83008 WebSphere 7.0 with Rational Application Developer: 8 Developing Graphical User Interface (GUI) Applications
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Web MLE83009 WebSphere 7.0 with Rational Application Developer: 9 Developing XML Applications
Web MLE83010 WebSphere 7.0 with Rational Application Developer:10 Developing JSP/Servlet-based Web Applications
Web MLE83011 WebSphere 7.0 with Rational Application Developer:11 Developing Struts-Based Web Applications
Web MLE83012 WebSphere 7.0 with Rational Application Developer:12 Developing Java Server Faces (JSF)-based Web Applications
Web MLE83013 WebSphere 7.0 with Rational Application Developer:13 Enterprise Generation Language (EGL)-based Web Applications
Web MLE83014 WebSphere 7.0 with Rational Application Developer:14 Developing Enterprise Java Beans (EJB)-Based Web Applications
Web MLE83015 WebSphere 7.0 with Rational Application Developer:15 Developing Java 2, Enterprise Edition (J2EE)-Based Web Applications
Web MLE83016 WebSphere 7.0 with Rational Application Developer:16 Developing Web Services Applications
Web MLE83017 WebSphere 7.0 with Rational Application Developer:17 Servers and Server Configuration
Web MLE83018 WebSphere 7.0 with Rational Application Developer:18 Debug Local and Remote Applications
Web MLE83019 WebSphere 7.0 with Rational Application Developer:19 Enterprise Application Deployment
Web MLE83020 WebSphere 7.0 with Rational Application Developer:20 Review and Summary
WebSphere Studio Application Developer 5.0 & J2EE
Web MLE83101 WebSphere Studio Application Developer 5.0 & J2EE: 1 Overview
Web MLE83102 WebSphere Studio Application Developer 5.0 & J2EE: 2 User Interface and Servlet Design
Web MLE83103 WebSphere Studio Application Developer 5.0 & J2EE: 3 Servlet Development
Web MLE83104 WebSphere Studio Application Developer 5.0 & J2EE: 4 JavaServer Pages Concepts and Development
Web MLE83105 WebSphere Studio Application Developer 5.0 & J2EE: 5 Struts and XML/XSL Web Interfaces
Web MLE83106 WebSphere Studio Application Developer 5.0 & J2EE: 6 Controller, Domain, and Data Mapping Design
Web MLE83107 WebSphere Studio Application Developer 5.0 & J2EE: 7 Unit and Functional Testing
IT Professional
Microsoft Exchange Server 2007 Admin
Web SKE23681 (NEW) Preparing the Exchange Server 2007 Infrastructure
Web SKE23682 (NEW) Installing and Transitioning to Exchange Server 2007
Linux
Linux Configuring Services
CD/Web IP1210 Configuring Communication Services - Linux
CD/Web IP1220 Configuring Network Services - Linux
CD/Web IP1230 Administering Linux Systems
Linux Fundamentals
CD/Web IP0860 Installing and Configuring Linux CD/Web IP0870 Using X Windows with GNOME CD/Web IP0880 Linux Commands and Shell
Scripting Web MLE51201 Linux: 1 Partitions and the Boot
Process Web MLE51202 Linux: 2 File Management Web MLE51203 Linux: 3 GNU and Linux
Commands Web MLE51204 Linux: 4 File System Maintenance Web MLE51205 Linux: 5 Users and Groups Web MLE51206 Linux: 6 Text Streams Web MLE51207 Linux: 7 Permissions Web MLE51208 Linux: 8 Administration and
Documentation Web MLE51209 Linux: 9 Backup and Restore CD/Web WT2570 The Linux Operating System
Linux LPI
LPIC Junior Level Linux Professional (LPIC-1) Exam 101
Web SKE23701 (NEW) Using the Linux Shell Web SKE23702 (NEW) Redirection Approaches
and Process Control Web SKE23703 (NEW) Managing and Processing
Text Web SKE23704 (NEW) Managing Files in Linux Web SKE23705 (NEW) Mounting and Managing
File Systems Web SKE23706 (NEW) Partitions, File Systems,
and Disk Quotas Web SKE23707 (NEW) Hardware Requirements Web SKE23708 (NEW) Installing Linux Web SKE23709 (NEW) Managing Debian and Red
Hat Packages Web SKE23710 (NEW) Administering the X
Window System
LPIC Junior Level Linux Professional (LPIC-1) Exam 102
Web SKE23711 (NEW) The Linux Kernel Web SKE23712 (NEW) Printing in Linux Web SKE23713 (NEW) Writing Shell Scripts in
Linux Web SKE23714 (NEW) Administrative and
Documentation Tasks in Linux Web SKE23715 (NEW) Managing Linux User and
Group Accounts Web SKE23716 (NEW) Administering Linux
System Tasks and Backup Strategies
Web SKE23717 (NEW) Networking Fundamentals in Linux
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Web SKE23735 (NEW) Searching Data Using MOSS 2007
Web SKE23736 (NEW) Targeting and Customizing with MOSS 2007
Microsoft Small Business Server 2000
Microsoft Small Business Server 2000 Solutions
Web SKE21331 Small Business Server 2000
Microsoft Small Business Server 2000: Advanced Features
Web SKE21341 Microsoft Small Business Server 2000 Administration
Web SKE21342 Microsoft Small Business Server 2000 Features
Microsoft Support Technologies
Microsoft MCDST: Supporting Users and Troubleshooting a Windows XP Operating System
Web SKE20991 Managing and Troubleshooting Desktop Storage and Settings
Web SKE20992 Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon
Web SKE20993 Installing Windows XP Web SKE20994 Managing and Troubleshooting
Network Protocols and Operating System Performance
Web SKE20995 Managing and Troubleshooting Resources
Microsoft MCDST: Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System
Web SKE21001 Resolving Issues with the Operating System and Office Applications
Web SKE21002 Resolving Issues with Outlook and Outlook Express
Web SKE21003 Resolving Issues with Hardware and Network Connectivity
Web SKE21004 Resolving Issues with Internet Explorer, Application Security, and Security Incidents
Microsoft Windows 2000
Implementing Microsoft Cluster Service on Windows 2000 Advanced Server
Web SKE21271 Introduction to Clustering in a Microsoft Windows 2000 Environment
Web SKE21272 Cluster Administration and Resource Management in Microsoft Windows 2000
Web SKE21273 Cluster Maintenance and Troubleshooting in Microsoft Windows 2000
Managing Microsoft Windows 2000 in a Network Environment
Web SKE21181 Managing Resources, File Systems, Disks, and Web Services in Windows 2000
Web SKE21182 Managing and Monitoring Network Security, Routing, and TCP/IP in Windows 2000
Web SKE21183 Managing DHCP, DNS, and Name Resolution on a Microsoft Windows 2000 Network
Web SKE21184 Managing Windows 2000 Servers and Client Computers
Web SKE21185 Managing Groups and Replication through the Active Directory in Windows 2000
Web SKE21186 Managing Group Policy in Windows 2000
Web SKE21187 Managing Remote Access Solutions in Windows 2000
Web SKE21188 Configuring and Troubleshooting IIS 5.0 in Windows 2000
Microsoft Windows 2000 - Installation and Administration
Web SKE21151 Windows 2000 - New Features and Architecture
Web SKE21152 Windows 2000 - Installation Web SKE21153 Windows 2000 - Administration Web SKE21154 Windows 2000 - Users Web SKE21155 Windows 2000 - Groups and
Terminal Services Web SKE21156 Windows 2000 - Files and Folders Web SKE21157 Windows 2000 - Advanced File
and Folder Management Web SKE21158 Windows 2000 - Hardware
Configuration and Optimization Web SKE21159 Windows 2000 - Events Web SKE21160 Windows 2000 - Backup and
Recovery Web SKE21161 Windows 2000 - Group Policy Web SKE21162 Windows 2000 - Network
Protocols and Remote Access Web SKE21163 Windows 2000 - Storage and
Printing CD/Web WT0120 Win2000 Server: Installing and
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Developing the Active Directory Infrastructure Design
Web MLE73742 Windows Server 2003 Infrastructure MCSE 70-297: 3 Developing the Network Services Design
Web MLE73743 Windows Server 2003 Infrastructure MCSE 70-297: 4 Designing Logical Components
Web MLE73744 Windows Server 2003 Infrastructure MCSE 70-297: 5 Name Resolution
Web MLE73745 Windows Server 2003 Infrastructure MCSE 70-297: 6 Remote Access and Address Management
Web MLE73746 Windows Server 2003 Infrastructure MCSE 70-297: 7 Service Placement and Sizing
Web MLE73747 Windows Server 2003 Infrastructure MCSE 70-297: 8 The Physical Design
Web MLE73748 Windows Server 2003 Infrastructure MCSE 70-297: 9 Practice Exam
Microsoft Windows Server 2003: Designing an Active Directory and Network Infrastructure
Web SKE21081 Microsoft Windows Server 2003: Designing the Infrastructure
Web SKE21082 Microsoft Windows Server 2003: Creating the Design
Web SKE21083 Microsoft Windows Server 2003: The Network Services Infrastructure Conceptual and Logical Design
Web SKE21084 Microsoft Windows Server 2003: Designing RAS Services for the Network Infrastructure
Web SKE21085 Microsoft Windows Server 2003: Network Infrastructure and Active Directory Physical Design
Web SKE21086 Microsoft Windows Server 2003: Network Infrastructure Physical Design II - Internet Connectivity
Microsoft Windows Server 2003: Designing Security for Networks
Web SKE21091 Windows Server 2003: Security Basics
Web SKE21092 Windows Server 2003: Logical Network Security
Web SKE21093 Windows Server 2003: Securing Clients
Web SKE21094 Windows Server 2003: Physical Network Security
Web SKE21095 Windows Server 2003: Securing Data and Server Roles
Web SKE21096 Windows Server 2003: IIS Security and Firewalls
Microsoft Windows Server 2003: Implementing and Administering Security for Networks
Web SKE21561 Managing System Security in Windows Server 2003
Web SKE21562 Securing Access to Resources in Windows Server 2003
Web SKE21563 Securing Wireless and Remote Communications in Windows Server 2003
Web SKE21564 Managing IPSec in Windows Server 2003
Web SKE21565 Managing Certificates in Windows Server 2003
Microsoft Windows Server 2003: Implementing, Managing, and Maintaining a Network Infrastructure
Web SKE21051 Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP
Web SKE21052 Windows Server 2003: Implementing, Managing, and Maintaining DHCP
Web SKE21053 Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution
Web SKE21054 Windows Server 2003: Implementing, Managing, and Maintaining Network Security
Web SKE21055 Windows Server 2003: Implementing, Managing, and Maintaining Remote Access
Web SKE21056 Windows Server 2003: Implementing, Managing, and Maintaining Routing
Web SKE21057 Windows Server 2003: Maintaining a Network Infrastructure
Microsoft Windows Server 2003: Internet Information Services
Web MLE70101 IIS 6: 1 Architecture and Features Web MLE70102 IIS 6: 2 Installation Web MLE70103 IIS 6: 3 Administration Web MLE70104 IIS 6: 4 Remote Administration Web MLE70105 IIS 6: 5 Creating and Configuring
Web Sites Web MLE70106 IIS 6: 6 Creating and Configuring
Applications and FTP Sites Web MLE70107 IIS 6: 7 Security Web MLE70108 IIS 6: 8 Working from the
Command Line Web MLE70109 IIS 6: 9 Performance Tuning and
Monitoring Web MLE70110 IIS 6:10 Maintenance and
Troubleshooting Web MLE70111 IIS 6:11 Working with the
Metabase Web MLE70112 IIS 6:12 SMTP and NNTP Web MLE70113 IIS 6:13 Publishing Web SKE21571 IIS 6.0 Fundamentals Web SKE21572 Administering IIS 6.0 sites and
services Web SKE21573 IIS 6.0 Security Web SKE21574 Optimizing, Monitoring and
Troubleshooting IIS 6.0
Microsoft Windows Server 2003: Introduction
Web SKE21011 Installing Windows Server 2003 Web SKE21012 Windows Server 2003
Administration and Services Support
Microsoft Windows Server 2003: Managing and Maintaining the Server Environment
Web SKE21041 Windows Server 2003: Basic Concepts
Web SKE21042 Windows Server 2003: Managing Users, Groups, and Computers
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Web SKE60227 Core Concepts in Business Analysis
Web SKE60228 Enterprise Analysis and Making a Business Case
Web SKE60229 Introduction to Requirements Planning
Web SKE60230 Requirements Planning and Management
Web SKE60231 Eliciting Requirements Web SKE60232 Analyzing Requirements Web SKE60233 Validating Requirements Web SKE60234 Communicating and Implementing
Requirements
Project Management
Managing Software Project Outsourcing
Web SKE60193 Making the Right Outsourcing Decision
Web SKE60194 Planning the Outsourcing Deal Web SKE60195 The Outsourcing Project Web SKE60196 Determining Project Quality
Standards and Milestones Web SKE60197 Measuring Project Outsourcing
Success
Portfolio Management (PMI® Standard-aligned)
Web SKE60222 Introduction to Portfolio Management
Web SKE60223 Portfolio Management Processes and the Organization
Web SKE60224 Portfolio Management Processes
Program Management (PMI Standard-aligned)
Web SKE60216 Introduction to Program Management
Web SKE60217 Program Lifecycle and Organization
Web SKE60218 Program Management Processes and the Initiating Process Group
Web SKE60219 Program Planning Web SKE60220 The Execution Process Group Web SKE60221 Monitoring, Controlling, and
Closing Programs
Project Communications Management (PMBOK® Guide - Third Edition-aligned)
Web SKE60187 Communications Planning and Information Distribution
Web SKE60188 Performance Reporting and Stakeholder Management
Web SKE60189 Project Communications Management Simulation
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AS/400 & iSeries
RPG IV Programming
Web MLE52901 RPG IV Programming: 1 Introduction to RPG
Web MLE52902 RPG IV Programming: 2 Getting Started with RPG
Web MLE52903 RPG IV Programming: 3 Defining Data
Web MLE52904 RPG IV Programming: 4 Arithmetic Operations
Web MLE52905 RPG IV Programming: 5 Flow of Control
Web MLE52906 RPG IV Programming: 6 Externally Described Files
Web MLE52907 RPG IV Programming: 7 File Access and Record Manipulation
Web MLE52908 RPG IV Programming: 8 Interactive Applications
Web MLE52909 RPG IV Programming: 9 Tables and Arrays
Web MLE52910 RPG IV Programming:10 Modular Programming
Web MLE52911 RPG IV Programming:11 Advanced Data Definition
Web MLE52912 RPG IV Programming:12 Advanced Techniques
Web MLE52913 RPG IV Programming:13 Maintaining the Past
Generic Languages
ANSI C Programming
Web MLE50001 C: 1 Week 1 Web MLE50002 C: 2 Week 2 Web MLE50003 C: 3 Week 3 Web SKE20831 ANSI C Programming: Introducing
C Web SKE20832 ANSI C Programming: Data
Representation Web SKE20833 ANSI C Programming: Functions Web SKE20834 ANSI C Programming:
Expressions Web SKE20835 ANSI C Programming: Flow
Control Web SKE20836 ANSI C Programming: Text
Processing Web SKE20837 ANSI C Programming: Processing
Records Web SKE20838 ANSI C Programming: Pointers Web SKE20839 ANSI C Programming: The
Standard Library and Preprocessor Web SKE20840 Final Exam: ANSI C Programming CD/Web WT2150 Introduction to C Programming CD/Web WT2160 Basic C Programming CD/Web WT2170 Intermediate C Programming CD/Web WT2180 Advanced C Programming
C++ programming
CD/Web IP0350 Fundamentals of C++ Programming
CD/Web IP0360 Programming Constructs of C++ CD/Web IP0370 Object-Oriented Programming
using C++ CD/Web IP0380 Data Manipulation in C++ Web MLE51801 OOP Using C++: 1 Week 1 Web MLE51802 OOP Using C++: 2 Week 2 Web MLE51803 OOP Using C++: 3 Week 3 Web SKE20821 C++ Programming: Structured
Programming
Web SKE20822 C++ Programming: Classes and Data Abstraction
Web SKE20823 C++ Programming: Manipulating Objects
Web SKE20824 C++ Programming: Overloading Web SKE20825 C++ Programming: Files and
Streams Web SKE20826 C++ Programming: Programming
Techniques Web SKE20827 Final Exam: C++ programming
Perl Programming Fundamentals
CD/Web IP1150 Programming in PERL 5 CD/Web IP1160 Implementing CGI using PERL 5 Web SKE20851 Perl Language Fundamentals Web SKE20852 Starting to Program with Perl
IBM Websphere
Developing with IBM Rational Application Developer for WebSphere Software V6.1
Web SKE20301 Rational Application Developer Workbench
Web SKE20302 Java Development with Rational Application Developer
Web SKE20303 Web Development with Rational Application Developer
Web SKE20304 Running Applications in Rational Application Developer
Web SKE20305 Testing and Debugging in Rational Application Developer
Web SKE20306 Packaging and Deployment in Rational Application Developer
Java 2 Programming
Java 1.2 Developer
Web MLE81001 Java 1.2: 1 Writing Java Programs Web MLE81002 Java 1.2: 2 Java Programming
Basics Web MLE81003 Java 1.2: 3 Using Objects and
Arrays Web MLE81004 Java 1.2: 4 Creating Java Applets Web MLE81005 Java 1.2: 5 Graphics and User
Events Web MLE81006 Java 1.2: 6 Putting Your Skills to
Work
Java 2 5.0 Programmer Certification 310-055
Web MLE81101 Java 2 5.0 Programmer Certification 310-055: 1 Overview
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Web SKE20315 Operators and Flow Control in Java
Web SKE20316 Working with Classes in Java Web SKE20317 Reference Types and Threading Web SKE20318 Basic GUI Development with Java Web SKE20319 Java Applets
Java Programming with J2SE 5.0
Web SKE20331 Getting started with Java Web SKE20332 Operators and Flow Control in
Java Web SKE20333 Creating Classes in Java Web SKE20334 Working with Classes in Java Web SKE20335 Generics and Annotations Web SKE20336 Reference Types and Threading Web SKE20337 Exception Handling and
Assertions Web SKE20338 Java Programming with J2SE 5:
Java Utilities Web SKE20339 Java Programming with J2SE 5:
Java I/O Web SKE20340 Basic GUI Development in Java Web SKE20341 Java Applets
Java Programming with J2SE: Update from 1.4 to 5.0
Web SKE20321 J2SE 5.0 Language Features Web SKE20322 Library and Class Changes in
J2SE 5.0 Web SKE20323 Using Metadata in J2SE 5.0
Java Programming with Java SE 6.0
Web SKE23187 (NEW) Java Programming with Java SE 6.0: Getting Started with Java
Web SKE23188 (NEW) Java Programming with Java SE 6.0: Operators and Flow Control in Java
Web SKE23189 (NEW) Java Programming with Java SE 6.0: Creating Classes in Java
Web SKE23190 (NEW) Java Programming with Java SE 6.0: Working with Classes in Java
Web SKE23191 (NEW) Java Programming with Java SE 6.0: Generics and Annotations
Web SKE23192 (NEW) Java Programming with Java SE 6.0: Reference Types and Threading
Web SKE23193 (NEW) Java Programming with Java SE 6.0: Exception Handling and Assertions
Web SKE23194 (NEW) Java Programming with Java SE 6.0: Java Utilities
Web SKE23195 (NEW) Java Programming with Java SE 6.0: Java I/O
Web SKE23196 (NEW) Java Programming with Java SE 6.0: Basic GUI Development in Java
Web SKE23197 (NEW) Java Programming with Java SE 6.0: Java Applets
Java Swing
CD/Web IP1970 GUI Programming with Swing CD/Web IP1980 Using Swing Components
Java Web Services
Web MLE81501 Java Web Services: 1 The Web Services Architecture
Web MLE81502 Java Web Services: 2 Creating and Hosting Web Services
Web MLE81503 Java Web Services: 3 Java and Web Services
Web MLE81504 Java Web Services: 4 The Simple Object Access Protocol (SOAP)
Web MLE81505 Java Web Services: 5 The Java APIs for SOAP Messaging (SAAJ)
Web MLE81506 Java Web Services: 6 Java API for XML Messaging (JAXM)
Web MLE81507 Java Web Services: 7 Web Services Description Language (WSDL)
Web MLE81508 Java Web Services: 8 The Java API for XML-Based RPC (JAX-RPC)
Web MLE81509 Java Web Services: 9 Generating Web Services from Java Code
Web MLE81510 Java Web Services:10 Generating Java Web Services from WSDL
Web MLE81511 Java Web Services:11 Best Practices and Techniques
Web MLE81512 Java Web Services:12 EJB, JSP, and Web Services
Web MLE81513 Java Web Services:13 Service Lifecycle and Message Handlers
Web MLE81514 Java Web Services:14 SOAP Attachments
Web MLE81515 Java Web Services:15 Securing Web Services
Lotus Notes 5
Notes 5 Programming
Web MLE51401 Notes 5 Programming: 1 Designing in Domino
Web MLE51402 Notes 5 Programming: 2 Pages and Forms
Web MLE51403 Notes 5 Programming: 3 Organizing Info
Web MLE51404 Notes 5 Programming: 4 Scripting Web MLE51405 Notes 5 Programming: 5
LotusScript Web MLE51406 Notes 5 Programming: 6 Java
Microsoft .NET
Microsoft .NET Framework 3.5 and Visual Studio 2008: New Features
Web SKE24461 (NEW) Introducing .NET 3.5 and Visual Studio 2008
Web SKE24462 (NEW) Building .NET 3.5 Applications with Visual Studio 2008
Microsoft .NET Software Development Tools
Microsoft .NET 2.0 App Development MCTS 70-536
Web MLE70201 Microsoft .NET 2.0 App Development MCTS 70-536: 8 Visual Basic Practice Exam 1
Web MLE70202 Microsoft .NET 2.0 App Development MCTS 70-536: 9 Visual Basic Practice Exam 2
Web MLE70203 Microsoft .NET 2.0 App Development MCTS 70-536:10 Visual Basic Practice Exam 3
Web MLE70204 Microsoft .NET 2.0 App Development MCTS 70-536:11 C# Practice Exam 1
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Microsoft .NET for Developers: Building XML Web Services
Web SKE20521 XML Web Services and Microsoft.NET
Web SKE20522 Building Web Services and Web-Service Clients with Microsoft .NET
Microsoft .NET for Developers: Building XML Web Services with C#
Web SKE20711 XML Web Services and Microsoft.NET
Web SKE20712 Building and Using Web Services Web SKE20713 Building Web Services and Web
Service Clients with Microsoft .NET
Microsoft .NET for Developers: C# for the C++ Developer
Web SKE20491 Inside C# Web SKE20492 Programming C# for the C++
Developer
Microsoft .NET for Developers: C# for the VB6 Developer
Web SKE20481 Beginning C# Web SKE20482 Programming C# for the VB6
Developer
Microsoft .NET for Developers: Configuration and Security with C#
Web SKE20621 Assemblies and Configuration with C# in .NET
Web SKE20622 Security with C#
Microsoft .NET for Developers: Configuration and Security with VB.NET
Web SKE20611 Assemblies and Configuration in .NET
Web SKE20612 Security with VB.NET
Microsoft .NET for Developers: Creating User Services for Windows Applications with C#
Web SKE20661 Windows Forms and Controls in C#
Web SKE20662 Customizing Controls and Events in C#
Web SKE20663 Input Validation and Error Handling in C#
Web SKE20664 Adding Services and Components in C#
Web SKE20665 Printing, Help, Accessibility, Localization, and Globalization in C#
Microsoft .NET for Developers: Creating User Services for Windows Applications with VB.NET
Web SKE20581 Windows Forms and Controls in VB.NET
Web SKE20582 Customizing Controls and Events in VB.NET
Web SKE20583 Input Validation and Error Handling in VB.NET
Web SKE20584 Adding Services and Components in VB.NET
Web SKE20585 Printing, Reporting, Help, Accessibility, Localization, and Globalization in VB.NET
Microsoft .NET for Developers: Foundations of ASP.NET with C#
Web SKE20691 Working with ASP.NET Web SKE20692 Responding to Clients and Errors
in ASP.NET Web SKE20693 Controls in ASP.NET Web Forms Web SKE20694 Styling Web Applications Web SKE20695 Data Access with ASP.NET Web SKE20696 Supporting User Assistance and
Accessibility
Microsoft .NET for Developers: Foundations of ASP.NET with VB.NET
Web SKE20501 Introduction to ASP.NET Web SKE20502 Building ASP.NET Applications Web SKE20503 Optional ASP.NET Features and
Finalizing ASP.NET Applications
Microsoft .NET for Developers: Implementing Security for C# Applications
Web SKE20441 Introducing Security Best Practices in C# .NET Applications
Web SKE20442 Implementing Security Best Practices in C# .NET Applications
Web SKE20443 Implementing Security for SQL in C# .NET Applications
Web SKE20444 Code Access Security for C# .NET Web SKE20445 Implementing Platform Security in
C# .NET Applications Web SKE20446 Implementing Authentication
Security in C# .NET Applications Web SKE20447 Role-based Security in C# .NET Web SKE20448 Implementing .NET Remoting and
WSE in C# .NET Applications Web SKE20449 Implementing Cryptography in C#
.NET Applications Web SKE20450 Application Stability and
Deployment in C# .NET Applications
Microsoft .NET for Developers: Implementing Security for VB.NET Applications
Web SKE20461 Introducing Security Best Practices in VB.NET Applications
Web SKE20462 Implementing Security Best Practices in VB.NET Applications
Web SKE20463 Implementing Security for SQL in VB.NET Applications
Web SKE20464 Code Access Security for VB.NET Web SKE20465 Implementing Platform Security in
VB.NET Applications Web SKE20466 Implementing Authentication
Security in VB.NET Applications Web SKE20467 Role-based Security in VB.NET Web SKE20468 Implementing .NET Remoting and
WSE in VB.NET Applications Web SKE20469 Implementing Cryptography in
VB.NET Applications Web SKE20470 Application Stability and
Deployment in VB.NET Applications
Microsoft .NET for Developers: Mastering ASP.NET with C#
Web SKE20701 Creating and Using Components with ASP.NET
Web SKE20702 Tracking Users in ASP.NET Web SKE20703 Globalizing ASP.NET Applications Web SKE20704 Installation and Performance
CD/Web IP0640 Using ASP Components CD/Web IP0650 Integrating Databases with ASP
3.0
SAS
SAS 8 Programming
Web MLE53010 SAS 8: 1 Introduction Web MLE53011 SAS 8: 2 Using SAS Web MLE53012 SAS 8: 3 Data Manipulation Web MLE53013 SAS 8: 4 DATA Step
Programming Web MLE53014 SAS 8: 5 Results Web MLE53015 SAS 8: 6 Display Manager System Web MLE53016 SAS 8: 7 Data Libraries Web MLE53017 SAS 8: 8 Inputting Data and
PROC SQL Web MLE53018 SAS 8: 9 Combining and Updating
Data Sets
SAS Programming
Web MLE53001 SAS: 1 Introduction Web MLE53002 SAS: 2 Using SAS Web MLE53003 SAS: 3 Data Manipulation Web MLE53004 SAS: 4 DATA Step Programming Web MLE53005 SAS: 5 Results Web MLE53006 SAS: 6 Display Manager System Web MLE53007 SAS: 7 Data Libraries Web MLE53008 SAS: 8 Inputting Data and PROC
SQL Web MLE53009 SAS: 9 Combining and Updating
Data Sets
Software Development Principles
Best Practices for Software Programming
CD/Web IP3000 Software Engineering Concepts Web SKE20891 General Coding Best Practices Web SKE20892 Maintaining Quality Code Web SKE20893 Object-oriented Coding Best
Practices Web SKE20894 Programming Techniques and
Strategies
Developing a User-Centered Software Design Approach
Web SKE20901 Introducing User-Centered Design Web SKE20902 Developing an Application Using
User-Centered Design Web SKE20903 The Iterative Process in User-
Centered Design Web SKE20904 Practical Examples of User-
Centered Design
Rational Unified Process
Web MLE52701 Rational Unified Process: 1 Understanding the RUP
Web MLE52702 Rational Unified Process: 2 Inception and Elaboration Phases
Web MLE52703 Rational Unified Process: 3 Construction and Transition Phases
Web MLE52704 Rational Unified Process: 4 Adopting the RUP
Web MLE52705 Rational Unified Process: 5 Planning an Iterative Project
Web MLE52706 Rational Unified Process: 6 RUP for Project Managers, Analysts, and Architects
Web MLE52707 Rational Unified Process: 7 RUP for Developers and Testers
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Web MLE40207 Dreamweaver MX 2004: 7 Uploading Projects and Working with Templates
Macromedia Dreamweaver MX: Website Development
Web MLE40101 Dreamweaver MX: 1 Introduction Web MLE40102 Dreamweaver MX: 2 Setting Up a
Web Site Web MLE40103 Dreamweaver MX: 3 Designing
the Site Web MLE40104 Dreamweaver MX: 4 Adding
Graphics Web MLE40105 Dreamweaver MX: 5 Tables Web MLE40106 Dreamweaver MX: 6 Frames Web MLE40107 Dreamweaver MX: 7 Styles and
CSS Web MLE40108 Dreamweaver MX: 8 Dynamic
HTML Web MLE40109 Dreamweaver MX: 9 Advanced
DHTML Web MLE40110 Dreamweaver MX:10 Multimedia
Integration Web MLE40111 Dreamweaver MX:11 Dynamic
Web Sites Web MLE40112 Dreamweaver MX:12 Forms and
Interactivity
Macromedia Flash 8
Web MLE41001 Flash 8: 1 What's New to Basic Web MLE41002 Flash 8: 2 What's New to
Professional Web SKE22971 Introduction to the features of
Flash 8 Web SKE22972 Using Text and Components in
Flash 8 Web SKE22973 Animation in Flash 8 Web SKE22974 ActionScript, Sound, and Video in
Flash 8 Web SKE22975 Workflow, Navigation, and
Publishing in Flash 8
Macromedia Flash MX 2004: ActionScript 2.0
Web MLE41301 Flash MX 2004 ActionScript 2.0: 1 Object-Oriented Programming
Web MLE41302 Flash MX 2004 ActionScript 2.0: 2 Properties and Methods
Web MLE41303 Flash MX 2004 ActionScript 2.0: 3 Implementing Inheritance and Interfaces
Web MLE41304 Flash MX 2004 ActionScript 2.0: 4 Inter-Object Communications
Web MLE41305 Flash MX 2004 ActionScript 2.0: 5 Building User Interface Components
Macromedia Flash MX 2004: Media Design
Web MLE41201 Flash MX 2004: 1 Using the Interface and Importing Graphics
Web MLE41202 Flash MX 2004: 2 Drawing, Painting, and Using the Library
Web MLE41203 Flash MX 2004: 3 Creating Animations
Web MLE41204 Flash MX 2004: 4 Using Shape Tween and Timeline Effects
Web MLE41205 Flash MX 2004: 5 Using Sound and Layers
Web MLE41206 Flash MX 2004: 6 Adding Symbols and Buttons
Web MLE41207 Flash MX 2004: 7 ActionScript, Behaviors, and Publishing
Web SKE22852 Using Text in Flash MX 2004 Web SKE22853 Animation, Sound, and Video in
Flash MX 2004 Movies Web SKE22854 Introduction to ActionScript in
Flash MX 2004 Web SKE22855 Navigation and Movie Publishing
Flash MX 2004
Macromedia Flash MX ActionScript For Developers: Experienced
Web MLE41401 Flash MX ActionScript: 1 Getting Started
Web MLE41402 Flash MX ActionScript: 2 Directing and Managing Movies
Web MLE41403 Flash MX ActionScript: 3 Using Variables, Properties, and Functions
Web MLE41404 Flash MX ActionScript: 4 Creating Objects and Interactive Elements
Web MLE41405 Flash MX ActionScript: 5 Working with Text, Buttons, and Menus
Web MLE41406 Flash MX ActionScript: 6 Statements, Expressions, and Testing
Web MLE41407 Flash MX ActionScript: 7 Adding Advanced Features
Web MLE41408 Flash MX ActionScript: 8 Finishing Touches
Macromedia Flash MX: Foundation
Web MLE41101 Flash MX: 1 Flash Overview Web MLE41102 Flash MX: 2 Animation Web MLE41103 Flash MX: 3 Text and Forms Web MLE41104 Flash MX: 4 Coordinated
Animations Web MLE41105 Flash MX: 5 Sound and Music
Macromedia Freehand 10: Foundation
Web SKE22931 Basic Concepts of FreeHand 10 Web SKE22932 Documents in FreeHand 10 Web SKE22933 Objects in FreeHand 10
Microsoft FrontPage
Microsoft Office XP: Beginning FrontPage 2002
Web SKE00281 FrontPage 2002 Basics Web SKE00282 Enhancing and Managing Web
Sites with FrontPage 2002
Scripting and Web Languages
HTML Programming
CD/Web IP0010 Fundamentals of HTML Programming
CD/Web IP0020 Advanced HTML Programming CD/Web IP0820 Dynamic HTML CD/Web IP1700 HTML 4 and Cascading Style
Sheets
Advanced XML
CD/Web IP4040 XML: Implementation in Enterprise Web SKE23121 Structuring XML Web SKE23122 Advanced Schemas Web SKE23123 Transforming and Formatting XML Web SKE23124 Querying, Navigating, and Linking
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Web SKE23126 Extending XML
AJAX
Web MLE80001 AJAX: 1 History and Revival of AJAX
Web MLE80002 AJAX: 2 Introducing JavaScript Web MLE80003 AJAX: 3 The XMLHttpRequest
Object Web MLE80004 AJAX: 4 N-Tier and AJAX Web MLE80005 AJAX: 5 Rich Internet Applications Web MLE80006 AJAX: 6 CSS and the DOM Web MLE80007 AJAX: 7 AJAX Frameworks Web MLE80008 AJAX: 8 Understanding an AJAX
Library Web MLE80009 AJAX: 9 AJAX and Web Services Web MLE80010 AJAX:10 Tagging with AJAX Web MLE80011 AJAX:11 Cloning Google Suggest Web MLE80012 AJAX:12 User Controls and
AJAX.NET Web MLE80013 AJAX:13 AJAX and Mapping Web MLE80014 AJAX:14 AJAX and Web Parts Web MLE80015 AJAX:15 AJAX and ASP.NET
Security Web MLE80016 AJAX:16 Performance Web MLE80017 AJAX:17 Debugging Your
Application Web MLE80018 AJAX:18 AJAX and Site Testing Web MLE80019 AJAX:19 AJAX Usability Web MLE80020 AJAX:20 Atlas
CGI/Perl
Web MLE80101 CGI/Perl: 1 Getting Familiar with Forms
Web MLE80102 CGI/Perl: 2 Building Programs Web MLE80103 CGI/Perl: 3 Web Applications Web MLE80104 CGI/Perl: 4 Interacting with
Databases
DHTML Basics
Web MLE80501 Dynamic HTML: 1 DHTML and Style Sheets
Web MLE80502 Dynamic HTML: 2 Using Javascript
Web MLE80503 Dynamic HTML: 3 Objects and Events
Web MLE80504 Dynamic HTML: 4 Styles and Content
Web MLE80505 Dynamic HTML: 5 Data From Other Sources
Web SKE23111 DHTML and Cascading Style Sheets
Web SKE23112 Making Content Dynamic with DHTML
Introduction to XML: Language Basics
CD/Web IP4030 XML: Basic Concepts and Techniques
Web SKE23081 XML Language Basics Web SKE23082 Style Sheets and Links
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Web Authoring Tools & Languages
Web Services
Web SKE22801 Emerging Web Service Standards Web SKE22802 Web Services and Service-
oriented Architecture Web SKE22803 Using SOAP Web SKE22804 Using WSDL Web SKE22805 Using UDDI Web SKE22806 Web Services Security
Web Site Design - Principles
Web Site Design & Architecture
Web MLE80601 GUI Design: 1 Planning an Interface
Web MLE80602 GUI Design: 2 Developing an Interface
Web MLE80603 GUI Design: 3 Designing Screen Elements
Web WN9301 Graphic Design Primer Web WN9302 Web Graphics Concepts Web WN9303 Advanced Site Architecture Web WN9304 GUI Design Web WN9305 Usability Engineering
Web Site Design & Graphics
Web MLE82201 Web Design & Graphics: 1 Introduction to Design
Web MLE82202 Web Design & Graphics: 2 Making Your Site Fast and Viewable
Web MLE82203 Web Design & Graphics: 3 Building Your Site with Images
Web MLE82204 Web Design & Graphics: 4 Building Your Site with Formatting
Web MLE82205 Web Design & Graphics: 5 Using Other Tools
Web Site Design - Principles
CD/Web IP0750 Web Server Concepts CD/Web IP1290 Web Design Basics CD/Web IP1650 Web Writing Concepts Web SKE22807 Design Concepts for Web Sites Web SKE22808 Advanced HTML Design Elements Web SKE22809 Advanced Technology Concepts
for Web Designers
Desktop Computer Skills
Adobe
Adobe Illustrator 9
CD/Web IP1480 Working with Adobe Illustrator 9 CD/Web IP1490 Advanced Features of Illustrator 9
Adobe Photoshop 5.5
CD/Web IP1020 Fundamentals of PhotoShop 5.5 CD/Web IP1030 Advanced Features of PhotoShop
5.5
Adobe Photoshop 6.0
CD/Web IP3020 Fundamentals of Photoshop 6.0
CD/Web IP3030 Advanced Features of Adobe Photoshop 6.0
CD/Web IP3040 Photoshop 6.0 for the Web Web MLE43001 Photoshop: 1 Managing Graphics
Files Web MLE43002 Photoshop: 2 Colors, Brushes,
and Printing Web MLE43003 Photoshop: 3 Selecting and
Retouching Web MLE43004 Photoshop: 4 Text, Fills, and
Actions Web MLE43005 Photoshop: 5 Using Layers and
Plug-Ins Web MLE43006 Photoshop: 6 Manipulating Images
Adobe Photoshop 7.0
Web MLE43101 Photoshop 7: 1 The Application and Its Elements
Web MLE43102 Photoshop 7: 2 Opening and Navigating Images
Web MLE43103 Photoshop 7: 3 Pixels, Image Sizes, and Color
Web MLE43104 Photoshop 7: 4 Saving and Printing
Web MLE43105 Photoshop 7: 5 The Paint Tools Web MLE43106 Photoshop 7: 6 Modifying Images Web MLE43107 Photoshop 7: 7 Cleaning Images
and Undoing Web MLE43108 Photoshop 7: 8 Making Selections Web MLE43109 Photoshop 7: 9 Modifying
Selections and Color Filling Web MLE43110 Photoshop 7:10 Layers Web MLE43111 Photoshop 7:11 Adding Type Web MLE43112 Photoshop 7:12 Filters & Color
Correction Web MLE43113 Photoshop 7:13 Creating Graphics
for the Web
Adobe Photoshop CS
Web MLE43201 Photoshop CS: 1 Getting Started Web MLE43202 Photoshop CS: 2 Navigation and
Layers Web MLE43203 Photoshop CS: 3 Selection and
Color Web MLE43204 Photoshop CS: 4 Paint, Drawing
and Text Web MLE43205 Photoshop CS: 5 Layer Styles and
Filters Web MLE43206 Photoshop CS: 6 Adjustment
Layers, Tools and Layer Masks Web MLE43207 Photoshop CS: 7 Image Output
and Web Design
Adobe Reader 6.0
Web SKE00201 Using Adobe Reader 6.0
Best Practices for Desktop Users
Information Security Best Practices for Business Users
Web SKE00221 Introduction to information security Web SKE00222 Operational information security Web SKE00223 Malicious code and information
security Web SKE00224 Information security and the
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GroupWise
GroupWise 5.5
Web MLE21501 GroupWise 5.5: 1 Getting Started with GroupWise
Web MLE21502 GroupWise 5.5: 2 Creating and Sending Messages
Web MLE21503 GroupWise 5.5: 3 Organizing Your Mailbox
Web MLE21504 GroupWise 5.5: 4 Calendar, Task, and Phone Features
Web MLE21505 GroupWise 5.5: 5 Managing Documents and Folders
Web MLE21506 GroupWise 5.5: 6 Advanced GroupWise Features
GroupWise 6.5
Web MLE21601 GroupWise 6.5: 1 Getting Started Web MLE21602 GroupWise 6.5: 2 Messages and
the Address Book Web MLE21603 GroupWise 6.5: 3 Managing
Messages Web MLE21604 GroupWise 6.5: 4 Calendars and
Tasks Web MLE21605 GroupWise 6.5: 5 Advanced
GroupWise Features Web MLE21606 GroupWise 6.5: 6 Managing
Documents Web MLE21607 GroupWise 6.5: 7 Remote Access
and Customizing GroupWise Web MLE21608 GroupWise 6.5: 8 Mobile
GroupWise Access
Home Productivity
Computing Skills
Web MLE20501 Computer Basics: 1 Using Your PC
Web MLE20502 Computing Concepts: 1 Types of Security
Web MLE20503 Computing Concepts: 2 Security Risks
Web MLE20504 Computing Concepts: 3 Database Basics
Web MLE20505 Computing Concepts: 4 Selecting Databases
Web MLE20506 Computing Concepts: 5 Data Processing
Web MLE20507 Computing Concepts: 6 Managing Data
Web MLE20508 Computing Concepts: 7 Teleprocessing
Web MLE20509 Computing Concepts: 8 Transmitting Data
Web MLE20510 Computing Concepts: 9 Messages
Home Productivity Consumer/Home Office
CD/Web CC0100 Welcome to Your PC CD/Web IP0720 Internet Basics CD/Web IP0730 e-Mail and Browsing CD/Web IP1140 Searching the Internet Web SKE00801 Home Networking with Microsoft
Windows XP
Internet Technologies - Primer
Web WN5801 Overview of Internet Technologies Web WN5802 Using the Internet
Web WN5803 Web Servers Web WN5804 Building Web Pages Web WN5805 Internet Features
Introduction to PCs
Web MLE21801 Introduction to PCs: 1 Introducing the PC
Web MLE21802 Introduction to PCs: 2 Using Your PC
Web MLE21803 Introduction to PCs: 3 Working with Folders and Files
Web MLE21804 Introduction to PCs: 4 Inside Your PC
Web MLE21805 Introduction to PCs: 5 Basic Peripherals
Web MLE21806 Introduction to PCs: 6 Other Peripherals
Web MLE21807 Introduction to PCs: 7 Understanding Software
Web MLE21808 Introduction to PCs: 8 Introducing the Internet
Web MLE21809 Introduction to PCs: 9 Internet and E-mail Tips
Web MLE21810 Introduction to PCs:10 Troubleshooting and Tips
Lotus Notes
Lotus Notes 5: End User
Web MLE22001 Lotus Notes R5: 1 Getting Around in Notes
Web MLE22002 Lotus Notes R5: 2 Reading and Sending Mail
Web MLE22003 Lotus Notes R5: 3 Managing Mail Web MLE22004 Lotus Notes R5: 4 Using the
Calendar Web MLE22005 Lotus Notes R5: 5 Meetings and
Address Books Web MLE22006 Lotus Notes R5: 6 Browsing the
Web Web MLE22007 Lotus Notes R5: 7 Editing
Documents Web MLE22008 Lotus Notes R5: 8 Using
Document Tables Web MLE22009 Lotus Notes R5: 9 File
Attachments and Links Web MLE22010 Lotus Notes R5:10 Finding and
Viewing Data Web MLE22011 Lotus Notes R5:11 Replication Web MLE22012 Lotus Notes R5:12 Using Notes
Remotely CD/Web WT2440 Migrating to Lotus Notes R5 CD/Web WT2450 Lotus Notes R5 for End-Users
Basic CD/Web WT2460 Lotus Notes R5 for End-Users
Advanced
Lotus Notes 6.5: End User
Web MLE21901 Lotus Notes 6.5: 1 Mail Web MLE21902 Lotus Notes 6.5: 2 Calendar, To
Do Lists, and Address Books Web MLE21903 Lotus Notes 6.5: 3 Databases Web MLE21904 Lotus Notes 6.5: 4 Managing and
Enhancing Documents Web MLE21905 Lotus Notes 6.5: 5 Advanced
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Microsoft Office 2007: Outlook for the Power User
Web SKE00139 Data Security, Archiving, and Working Offline in Outlook 2007
Web SKE00140 Instant, Text, and Unified Messaging in Outlook 2007
Web SKE00141 Business Contact Manager with Outlook 2007
Web SKE00143 SharePoint 2007 Essentials Web SKE00144 Creating and Managing Personal
Sites and Searches in SharePoint 2007
Microsoft Office 2007: Access
CD/Web IP8500 Getting Started with Microsoft Office Access 2007
CD/Web IP8510 Working with Microsoft Office Access 2007
Web MLE20301 Access 2007: 1 Introduction to Access
Web MLE20302 Access 2007: 2 Creating Tables Web MLE20303 Access 2007: 3 Working with
Tables Web MLE20304 Access 2007: 4 Creating Forms Web MLE20305 Access 2007: 5 Creating Reports Web MLE20306 Access 2007: 6 Creating Queries
and Filters Web SKE00920 Getting Started with Access 2007 Web SKE00921 Basic Access 2007 Tables Web SKE00922 Basic Access 2007 Forms Web SKE00923 Queries and Reports in Access
2007
Microsoft Office 2007: Access for the Po
Web SKE00926 Programmability and Administration in Access 2007
Web SKE00927 Database Administration in Access 2007
Microsoft Office 2007: Advanced Access
CD/Web IP8520 Advanced Features of Microsoft Office Access 2007
Web MLE20401 Access 2007 Advanced: 1 Expressions and Queries
Web MLE20402 Access 2007 Advanced: 2 PivotTables, PivotCharts, and Graphs
Web MLE20403 Access 2007 Advanced: 3 Macros and Data Imports/Exports
Web SKE00924 Importing and Exporting Data and Data Presentation in Access 2007
Web SKE00925 Advanced Data Management in Access 2007
Microsoft Office 2007: Project
CD/Web IP8530 Fundamentals of Microsoft Office Project 2007
CD/Web IP8540 Working with Microsoft Office Project 2007
Web SKE00142 Creating and Designing a Project
Microsoft Office 2007: Advanced Project
CD/Web IP8550 Advanced Features of Microsoft Office Project 2007
Microsoft Office 2007: SharePoint
Web MLE23701 SharePoint 2007: 1 Getting Organized
Web MLE23702 SharePoint 2007: 2 Managing Documents
Web MLE23703 SharePoint 2007: 3 Using Libraries and Lists
Web MLE23704 SharePoint 2007: 4 Creating Pages, Workspaces, and Sites
Web MLE23705 SharePoint 2007: 5 Integrating with Microsoft Office
Web MLE23706 SharePoint 2007: 6 Managing Records and Web Content
Web MLE23707 SharePoint 2007: 7 Using Advanced Features
Microsoft Office 2003
Microsoft Office 2003: Getting Started
Web SKE00441 Introduction to Microsoft Office 2003
Web SKE00442 Formatting and printing files in Office 2003
Microsoft Office 2003: New Features
Web MLE22201 Office 2003 - What's New: 1 New Features
Web MLE22202 Office 2003 - What's New: 2 Changes in Applications
Web SKE00156 Microsoft Office 2003: New Features for End Users
Web SKE00157 Microsoft Office 2003: New Features for Outlook Users
Web SKE00158 Microsoft Office 2003: New Applications
Web SKE00159 Microsoft Office 2003: New Features for Advanced Users
Microsoft Office 2003: Word
CD/Web IP7040 Getting Started w/ Word 2003 Web MLE24501 Word 2003: 1 Introduction to Word Web MLE24502 Word 2003: 2 Navigating, Editing,
and Working with Text Blocks Web MLE24503 Word 2003: 3 Spell Checking,
Print Preparation, and Other Tips Web MLE24505 Word 2003: 5 Formatting Tabs,
Pages, and Documents Web MLE24506 Word 2003: 6 Styles, Templates,
and Formatting Tips Web MLE24507 Word 2003: 7 Borders, Tables,
and Columns Web MLE24508 Word 2003: 8 Lists, Images, and
Art Web SKE00160 Getting Started with Word 2003 Web SKE00161 Working with text and paragraphs
in Word 2003 Web SKE00162 Structuring, editing, saving, and
opening documents in Word 2003 Web SKE00163 Printing, Help, and Automated
Formatting in Word 2003 Web SKE00164 Working with Documents in Word
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Microsoft Office 2003: Access
CD/Web IP8030 Getting Started with Access 2003 Web MLE20201 Access 2003: 1 Introduction to
Access Web MLE20202 Access 2003: 2 Designing and
Building Tables Web MLE20203 Access 2003: 3 Enhanced Tables
and Datasheets Web MLE20204 Access 2003: 4 Searches and
Queries Web MLE20205 Access 2003: 5 Advanced Queries
and Calculations Web MLE20206 Access 2003: 6 Access Report
System Web MLE20207 Access 2003: 7 The Internet,
Forms, and the Analyzer Web SKE00187 Getting Started with Access 2003 Web SKE00188 Basic Access 2003 Tables Web SKE00189 Basic Access 2003 Forms Web SKE00190 Using Queries and Reports in
Access 2003 Web SKE00191 Personalizing and Maintaining
Access 2003
Microsoft Office 2003: Advanced Access
Web SKE00192 Enhancing Tables, Forms, and Reports in Access 2003
Web SKE00193 Advanced Querying in Access 2003
Web SKE00194 Working with Data and Presentation in Access 2003
Web SKE00195 Access 2003 and the Web Web SKE00196 Access 2003 Programmability Web SKE00197 Database Administration in
Access 2003
Microsoft Office 2003: FrontPage
Web SKE00481 Getting Started with FrontPage 2003
Web SKE00482 Working with graphics, hyperlinks and tables in FrontPage 2003
Web SKE00483 Working with Web Sites in FrontPage 2003
Web SKE00484 Organizing Content Using Templates and Frames in FrontPage 2003
Web SKE00485 Structuring and Publishing Web Sites in FrontPage 2003
Microsoft Office 2003: Advanced FrontPage
Web SKE00491 Working with Code in FrontPage 2003
Web SKE00492 Importing and Working with Data in FrontPage 2003
Web SKE00493 Enhancing Web Sites with Advanced FrontPage 2003 Features
Web SKE00494 Administering Web Sites in FrontPage 2003
Web SKE00495 Using Windows SharePoint Services and FrontPage 2003
Microsoft Office 2003: Project Professional
Web MLE23401 Project 2003: 1 Learning the Basics
Web MLE23402 Project 2003: 2 Setting Up a Project
Web MLE23403 Project 2003: 3 Managing Project Files
Web MLE23404 Project 2003: 4 Creating a Task List
Web MLE23405 Project 2003: 5 Scheduling Tasks Web MLE23406 Project 2003: 6 Viewing a
Schedule Web MLE23407 Project 2003: 7 Defining
Resources and Costs Web MLE23408 Project 2003: 8 Assigning
Resources and Costs Web MLE23409 Project 2003: 9 Tracking a Project Web MLE23410 Project 2003:10 Analyzing
Progress and Revising the Schedule
Web SKE00451 Creating and Defining a Project Web SKE00452 Specifying and Assigning
Resources Web SKE00453 Tracking and Reporting Progress
Microsoft Office 2003: Advanced Project Professional
Web SKE00471 Advanced Customization Web SKE00472 Sharing Project Data and Working
with Macros Web SKE00473 Organizing and Managing Project
Information Web SKE00474 Working Collaboratively Web SKE00475 Enterprise Project Management Web SKE00476 Advanced Analysis of your Project
Microsoft Office 2003: Publisher
CD/Web IP7120 Microsoft Publisher 2003 Web SKE00501 Getting Started with Publisher
2003 Web SKE00502 Working with Text Boxes, Text,
and Tables in Publisher 2003 Web SKE00503 Printing and Working with
Graphics and Objects in Publisher 2003
Web SKE00504 Working with E-mail and Web Sites in Publisher 2003
Web SKE00505 Working with Mail and Catalog Merges in Publisher 2003
Web SKE00506 Advanced Design Techniques and Printing with Publisher 2003
Microsoft Office 2003: Visio for Beginners
Web SKE00461 Creating Diagrams with Visio 2003 Web SKE00462 Developing Diagrams with Visio
2003 Web SKE00463 Visio 2003 and Other Programs
Microsoft Office 2003: SharePoint
Web MLE23601 SharePoint 2003: 1 SharePoint Basics
Web MLE23602 SharePoint 2003: 2 Standard Libraries and Lists
Web MLE23603 SharePoint 2003: 3 Advanced SharePoint Features
Web MLE23604 SharePoint 2003: 4 Site Administration Basics
Web MLE23605 SharePoint 2003: 5 Advanced Administration Functions
Microsoft Office XP
Microsoft Project 2002: Advanced
Web SKE00531 Data Sources, Templates, and Customization in Project 2002
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Web SKE00532 Workgroup, Collaboration, and Advanced Reporting Options in Project 2002
Microsoft Project 2002: Beginners
Web SKE00521 Getting Started with Project 2002 Web SKE00522 Up and Running with Project 2002 Web SKE00523 Tracking and Reporting with
Project 2002
Microsoft Office XP: Common Features Across Office Applications
Web SKE00321 Common Features in Microsoft Office XP
Microsoft Office XP: New Features for End-Users
Web MLE22401 Office XP Upgrade: 1 Getting Around in the New Interface
Web MLE22402 Office XP Upgrade: 2 New Options and Tools
Web MLE22403 Office XP Upgrade: 3 Application Changes
Web SKE00361 New and Enhanced Features for End-Users in Office XP
Microsoft Office XP: New Office-wide Features
Web SKE00351 New Features Review of Microsoft Office XP
Microsoft Office XP: New Features for Advanced Users
Web SKE00331 Office XP for the Advanced User
Microsoft Office XP: Word 2002
CD/Web CC2240 Microsoft Word 2002 Training CD/Web IP6030 Getting Started with Word 2002 Web MLE24401 Word 2002: 1 Managing
Documents Web MLE24402 Word 2002: 2 Working with Text Web MLE24403 Word 2002: 3 Formatting
Paragraphs Web MLE24404 Word 2002: 4 Page Format and
Printing Web MLE24405 Word 2002: 5 Tables and Other
Objects Web SKE00311 Creating Documents in Word 2002 Web SKE00312 Working with Documents in Word
2002
Microsoft Office XP: Advanced Word 2002
CD/Web IP6040 Advanced Features of Word 2002 CD/Web IP6050 Designing Documents and
Presenting Data CD/Web IP6060 Managing Large and Collaborative
Documents Web SKE00271 Advanced Formatting and
Navigation in Word 2002 Web SKE00272 Advanced Document Features in
Word 2002 Web SKE00273 Collaborative Features in Word
2002
Microsoft Office XP: Excel 2002
CD/Web CC2260 Microsoft Excel 2002 Training CD/Web IP5030 Getting Started with Excel 2002 Web MLE21001 Excel 2002: 1 Working with Cells Web MLE21002 Excel 2002: 2 Working with Files Web MLE21003 Excel 2002: 3 Formatting
Worksheets Web MLE21004 Excel 2002: 4 Page Setup and
Printing Web MLE21005 Excel 2002: 5 Worksheets and
Workbooks Web MLE21006 Excel 2002: 6 Formulas and
Functions Web MLE21007 Excel 2002: 7 Charts and Objects Web SKE00152 Basic Features of Excel 2002 Web SKE00153 Optimizing Excel 2002
Microsoft Office XP: Advanced Excel 2002
CD/Web IP5040 Data Management and Analysis with Excel 2002
CD/Web IP5050 Using Advanced Data Management Techniques
CD/Web IP5060 Enhancing and Securing Data Web SKE00154 Advanced Data Management in
Excel 2002 Web SKE00155 Advanced Data Manipulation and
Analysis in Excel 2002
Microsoft Office XP: PowerPoint 2002
CD/Web CC2290 Microsoft PowerPoint 2002 Training
CD/Web IP6000 Getting Started with PowerPoint 2002
Web MLE23001 PowerPoint 2002: 1 Presentations Web MLE23002 PowerPoint 2002: 2 Layout and
Text Web MLE23003 PowerPoint 2002: 3 Graphics and
Tables Web MLE23004 PowerPoint 2002: 4 Custom
Slides Web MLE23005 PowerPoint 2002: 5 Showing
Slides Web SKE00301 Creating Presentations using
PowerPoint 2002
Microsoft Office XP: Advanced PowerPoint 2002
CD/Web IP6010 Advanced Features of PowerPoint 2002
Web SKE00261 Customizing, Running, and Broadcasting PowerPoint 2002 Presentations
Web SKE00262 PowerPoint 2002 Customization and Office XP Integration
Microsoft Office XP: Outlook 2002
CD/Web CC2280 Microsoft Outlook 2002 Training CD/Web IP5070 Getting Started with Outlook 2002 Web MLE22501 Outlook 2002: 1 Navigating in
Outlook Web MLE22502 Outlook 2002: 2 Reading and
Sending Messages Web MLE22503 Outlook 2002: 3 Customizing and
Organizing Messages Web MLE22504 Outlook 2002: 4 Using the
Calendar Web MLE22505 Outlook 2002: 5 Using Tasks and
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Microsoft Office XP: Advanced Outlook 2002
CD/Web IP5080 Advanced Features of Outlook 2002
Web SKE00251 Managing Outlook 2002
Microsoft Office XP: Access 2002
CD/Web IP5000 Getting Started with Access 2002 Web MLE20101 Access 2002: 1 Creating
Databases Web MLE20102 Access 2002: 2 Building Tables Web MLE20103 Access 2002: 3 Modifying Tables Web MLE20104 Access 2002: 4 Sorting and
Filtering Web MLE20105 Access 2002: 5 Relationships and
Queries Web MLE20106 Access 2002: 6 Building Forms Web MLE20107 Access 2002: 7 Producing Reports Web MLE20108 Access 2002: 8 Advanced Tasks Web SKE00371 Introduction to Access 2002 Web SKE00372 Intermediate Access 2002
Microsoft Office XP: Advanced Access 2002
CD/Web IP5010 Creating Queries & Forms with Access 2002
CD/Web IP5020 Creating Reports, Charts, & Macros with Access 2002
Web SKE00231 Advanced Database Design in Access 2002
Web SKE00232 Advanced Database Features in Access 2002
Microsoft Office XP: Beginning FrontPage 2002
CD/Web IP6070 Getting Started with FrontPage 2002
CD/Web IP6080 Formatting & Adding Interactivity to Web Sites
Web SKE00281 FrontPage 2002 Basics Web SKE00282 Enhancing and Managing Web
Sites with FrontPage 2002
Microsoft Office XP: Advanced FrontPage 2002
CD/Web IP6090 Advanced Features of FrontPage 2002
Web SKE00241 Building and Modifying Web Sites in FrontPage 2002
Web SKE00242 Enhancing and Publishing Web Sites in FrontPage 2002
Microsoft Office XP: Publisher 2002
CD/Web IP6020 Using Publisher 2002
Microsoft Office XP: Visio 2002
CD/Web IP7000 Diagramming with Microsoft Visio 2002
Web MLE23801 Visio 2002: 1 Using Tools, Commands, Custom Toolbars, and Menus
Web MLE23802 Visio 2002: 2 Working with Objects and Hyperlinks
Web MLE23803 Visio 2002: 3 Using the Shape Menu
Web MLE23804 Visio 2002: 4 Working with Shapes
Web MLE23805 Visio 2002: 5 Defining and Using Styles, Custom Properties and Templates
Web MLE23806 Visio 2002: 6 Working with Pages, Layers, and Stencils
Web MLE23807 Visio 2002: 7 Working with Data Web MLE23808 Visio 2002: 8 Understanding
ShapeSheets Web MLE23809 Visio 2002: 9 Working with
Flowcharts Web MLE23810 Visio 2002:10 Creating Database
Models Web SKE00341 Creating Diagrams in Visio 2002 Web SKE00342 Working with Diagrams in Visio
2002
Microsoft Office 2000
Microsoft Office 2000: Word 2000
Web MLE24201 Word 2000 MOS: 1 Managing Documents
Web MLE24202 Word 2000 MOS: 2 Working with Text
Web MLE24203 Word 2000 MOS: 3 Formatting Paragraphs
Web MLE24204 Word 2000 MOS: 4 Page Format and Printing
Web MLE24205 Word 2000 MOS: 5 Tables and Other Objects
CD/Web WT1210 Microsoft Word 2000 Basic CD/Web WT1220 Microsoft Word 2000 Intermediate
Microsoft Office 2000: Advanced Word 2000
Web MLE24301 Word 2000 MOS Expert: 1 Page Formatting
Web MLE24302 Word 2000 MOS Expert: 2 Managing Documents
Web MLE24303 Word 2000 MOS Expert: 3 Inserting Objects
Web MLE24304 Word 2000 MOS Expert: 4 Advanced Features
Web MLE24305 Word 2000 MOS Expert: 5 Workgroups
CD/Web WT1230 Microsoft Word 2000 Advanced
Microsoft Office 2000: Excel 2000
Web MLE20801 Excel 2000 MOS: 1 Working with Cells
Web MLE20802 Excel 2000 MOS: 2 Working with Files
Web MLE20803 Excel 2000 MOS: 3 Formatting Worksheets
Web MLE20804 Excel 2000 MOS: 4 Page Setup and Printing
Web MLE20805 Excel 2000 MOS: 5 Worksheets and Workbooks
Web MLE20806 Excel 2000 MOS: 6 Formulas and Functions
Web MLE20807 Excel 2000 MOS: 7 Charts and Objects
CD/Web WT1240 Microsoft Excel 2000 Basic CD/Web WT1250 Microsoft Excel 2000 Intermediate
Microsoft Office 2000: Advanced Excel 2000
Web MLE20901 Excel 2000 MOS Expert: 1 Importing and Exporting Data
Web MLE20902 Excel 2000 MOS Expert: 2 Working with Templates, Links, and Report Manager
Web MLE20903 Excel 2000 MOS Expert: 3 Formatting, Sorting, and Filtering Data
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Web SKE60240 Customer Satisfaction Through Resource Management
Web SKE60241 Processes for Quality Products and Services
Web SKE60242 Continual Quality Improvement Web SKE60243 Steps for Successful ISO
Registration Web SKE60244 Transitioning from ISO 9000:1994
to ISO 9001:2000
Lean Manufacturing
Web SKE60311 Lean Logic Web SKE60312 Lean Value Web SKE60313 Lean Techniques Web SKE60314 Lean Strategies Web SKE60315 Final Exam: Lean Manufacturing
Logistics Management
Web SKE60411 Overview of Logistics Management
Web SKE60412 Inventory Management Web SKE60413 Supply Chain Management
Managing Customer-Driven Process Improvement
Web SKE60291 Why Customer Driven? Web SKE60292 Identifying What the Customer
Wants Web SKE60293 Translating Requirements into
Process Goals Web SKE60294 Understanding Processes Web SKE60295 Implementing Improvements Web SKE60296 Managing Process Improvements Web SKE60297 Managing Customer-Driven
Process Improvement Simulation
Six Sigma Black Belt (2007 BOK): Analyze
Web SKE62001 (NEW) Correlation and Regression Analysis in Six Sigma
Web SKE62002 (NEW) Multivariate Analysis and Attribute Data Analysis in Six Sigma
Web SKE62003 (NEW) Hypothesis Testing Concepts and Tests for Means in Six Sigma
Web SKE62011 (NEW) Tests for Variances and Proportions, ANOVA, and Chi-square Tests in Six Sigma
Web SKE62012 (NEW) Nonparametric Tests in Six Sigma Analysis
Six Sigma Black Belt (2007 BOK): Define
Web SKE62021 (NEW) Using Voice of the Customer in Six Sigma
Web SKE62022 (NEW) Developing Project Charters and Tracking Six Sigma Projects
Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies
Web SKE62031 (NEW) Common Design for Six Sigma Methodologies, Design for X, and Robust Design
Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment
Web SKE62041 (NEW) Lean and Six Sigma
Web SKE62042 (NEW) Six Sigma Projects and the Black Belt Role
Web SKE62043 (NEW) Six Sigma Leadership and Change Management
Six Sigma Black Belt (2007 BOK): Improve
Web SKE62051 (NEW) Improvement Methods and Implementation Issues in Six Sigma
Six Sigma Black Belt (2007 BOK): Measure
Web SKE62061 (NEW) Process Characteristics for Six Sigma
Web SKE62062 (NEW) Data Collection and Measurement in Six Sigma
Web SKE62063 (NEW) Six Sigma Measurement Systems
Web SKE62064 (NEW) Basic Statistics and Graphical Methods for Six Sigma
Web SKE62065 (NEW) Probability for Six Sigma Web SKE62066 (NEW) Process Capability for Six
Sigma
Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures
Web SKE62071 (NEW) Critical Requirements and Benchmarking for Six Sigma
Web SKE62072 (NEW) Business Performance and Financial Measures in Six Sigma
Six Sigma Black Belt (2007 BOK): Team Management
Web SKE62081 (NEW) Forming Project Teams for Six Sigma
Web SKE62082 (NEW) Motivation and Communication in Six Sigma Teams
Web SKE62083 (NEW) Managing Six Sigma Team Performance
Six Sigma Black Belt: Deployment
Web SKE60321 Six Sigma and the Corporate Enterprise
Web SKE60322 Leadership in Six Sigma Web SKE60323 Organizational Goals and
Objectives Web SKE60324 History of Organizational
Improvement and the Foundations of Six Sigma
Web SKE60325 Overview of Business Process Management
Web SKE60326 The Importance of Metrics to Six Sigma
Six Sigma Black Belt: Design for Six Sigma Black Belt
Web SKE60395 Quality Function Deployment (QFD)
Web SKE60396 Robust Design and Process Web SKE60397 Failure Mode and Effect Analysis Web SKE60398 Design for X (DFX) Web SKE60399 Special Design Tools
Six Sigma Black Belt: The Analyze Phase
Web SKE60381 Exploratory Data Analysis Web SKE60382 Hypothesis Testing Web SKE60383 Common Tests Web SKE60384 Variance, Contingency Tables,
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Six Sigma Black Belt: The Control Phase
Web SKE60371 Six Sigma--Statistical Process Control
Web SKE60372 Control Charts and the Pre-control Process
Web SKE60373 Six Sigma--Lean Tools for Control Web SKE60374 Six Sigma--Measurement System
Re-analysis
Six Sigma Black Belt: The Define Phase
Web SKE60331 Define the Six Sigma Opportunity Web SKE60332 The Six Sigma Project Charter
and Plan Web SKE60333 Six Sigma Team Leadership Web SKE60334 Six Sigma Team Dynamics and
Performance Web SKE60335 The Six Sigma Change Agent Web SKE60336 Six Sigma Management and
Planning Tools Web SKE60337 Six Sigma and the Voice of the
Customer Web SKE60338 Six Sigma and Critical Customer
Requirements Web SKE60339 Defining and Mapping the Six
Sigma Process Web SKE60340 Scoping the Six Sigma Project
Six Sigma Black Belt: The Improve Phase
Web SKE60361 Design of Experiments (DOE) Web SKE60362 Design and Analysis Web SKE60363 Taguchi and Quality Improvement Web SKE60364 Experimenting for Process
Improvement
Six Sigma Black Belt: The Lean Enterprise
Web SKE60391 Lean Concepts Web SKE60392 Non-value added Steps and Tasks Web SKE60393 Lean Tools Web SKE60394 Total Productive Maintenance
(TPM)
Six Sigma Black Belt: The Measurement Phase
Web SKE60351 Process Analysis and Documentation
Web SKE60352 Probability and Statistics Web SKE60353 Collecting and Summarizing Data Web SKE60354 Properties and Applications of
Probability Distributions Web SKE60355 Measurement Systems Web SKE60356 Analyzing Process Capability Web SKE60357 Calculating Process Capability
Six Sigma Green Belt: Analyze
Web SKE62101 (NEW) Exploratory Data Analysis in Six Sigma
Web SKE62102 (NEW) Introduction to Hypothesis Testing and Testing for Means in Six Sigma
Web SKE62103 (NEW) Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma
Six Sigma Green Belt: Define
Web SKE62111 (NEW) Processes and Customer Analysis in Six Sigma Projects
Web SKE62112 (NEW) Basics of Six Sigma Projects and Teams
Web SKE62113 (NEW) Tools for Planning and Managing Six Sigma Project Opportunities
Web SKE62114 (NEW) Using Six Sigma Analysis Tools and Metrics for Project Decisions
Six Sigma Green Belt: Improve and Control
Web SKE62121 (NEW) Design of Experiments and Validation of Solutions in Six Sigma
Web SKE62122 (NEW) Statistical Process Control and Control Plans in Six Sigma
Web SKE62123 (NEW) Using Basic Control Charts in Six Sigma
Six Sigma Green Belt: Measure
Web SKE62131 (NEW) Modeling and Analyzing Processes in Six Sigma
Web SKE62132 (NEW) Statistics and Probability in Six Sigma
Web SKE62133 (NEW) Data Classification and Collection in Six Sigma
Web SKE62134 (NEW) Summarizing and Presenting Data in Six Sigma
Web SKE62135 (NEW) Probability Distributions and Measurement Systems Analysis in Six Sigma
Web SKE62136 (NEW) Measuring Process Capability and Performance in Six Sigma
Six Sigma Green Belt: Six Sigma and the Organization
Web SKE62141 (NEW) Six Sigma and Lean in the Organization
Web SKE62142 (NEW) Design for Six Sigma in the Organization
Six Sigma Team Implementation
Web SKE60301 Six Sigma: Reducing Variation to Improve Quality
Web SKE60302 Six Sigma: Listening to the Voice of the Customer
Web SKE60303 Six Sigma DMAIC: Defining the Problem
Web SKE60304 Six Sigma DMAIC: Measuring the Process
Web SKE60305 Six Sigma DMAIC: Analyzing the Data
Web SKE60306 Six Sigma DMAIC: Analyzing the Process
Web SKE60307 Six Sigma DMAIC: Improving the Process
Web SKE60308 Six Sigma DMAIC: Controlling the Improved Process
Web SKE60309 Final Exam: Six Sigma Team Implementation
Six Sigma Video Series
Web MLE11001 Six Sigma (Videos): 1 Six Sigma Fundamentals
Web MLE11002 Six Sigma (Videos): 2 Six Sigma Deployment Roadmap
Web MLE11003 Six Sigma (Videos): 3 Lasting Six Sigma
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Web SKE60401 Six Sigma Process Improvement Web SKE60402 Six Sigma Projects and Project
Teams Web SKE60403 Managing and Deploying Six
Sigma
Supply Chain Management
Web SKE60431 The Fundamentals of Supply Chain Management
Web SKE60432 Supply Chain Management Strategies
Web SKE60433 Supply Chain Planning and Inventory Management
Web SKE60434 Supply Chain Management and e-Business
Web SKE60435 Supply Chain Transportation and Facility Design
Strategic Planning
Global Business Videos Series
Web MLE10201 Global Business (Videos): 1 Communicating Across Cultures
Web MLE10202 Global Business (Videos): 2 Global Work
Web MLE10203 Global Business (Videos): 3 Global Work in China (Interview)
Web MLE10204 Global Business (Videos): 4 Presenting Globally
Web MLE10205 Global Business (Videos): 5 The Influence Edge in Cross-Cultural Situations
Moving From an Operational Manager to a Strategic Thinker
Web SKE60511 Thinking Strategically Web SKE60512 Sustaining Competitive Advantage Web SKE60513 The Imperatives of Innovation and
Leadership in Strategy Web SKE60514 Planning and Implementing a
Business Strategy Web SKE62201 (NEW) Moving from an
Operational Manager to a Strategic Thinker Simulation
Strategic IT Planning
Web SKE20201 Setting the Stage for IT Success Web SKE20202 Strategic Decision Making Web SKE20203 IT Challenges: Present and Future Web SKE20204 Strategic IT Planning Simulation
Systems Thinking in the 21st Century
Web SKE60501 What is Systems Thinking? Web SKE60502 Building a Healthy System Web SKE60503 Systems-thinking Models and
Thinking Skills Web SKE60504 System Archetypes Web SKE60505 Redesigning Your Organization:
Part 1 Web SKE60506 Redesigning Your Organization:
Part II Web SKE60507 Taking Systems Thinking into
Your Personal Life
The Fundamentals of Globalization
Web SKE60491 Globalization and Our Changing World
Web SKE60492 Globalization and Your Company Web SKE60493 The Process of Globalizing a
Product or Service Web SKE60494 Managing from a Global Viewpoint Web SKE62211 (NEW) The Fundamentals of
Globalization Simulation
Finance, Human Resources and Administration
Administrative Support
Advanced Skills for Administrative Support Professionals
Web SKE60661 Behavior: Putting Your Best Foot Forward
Web SKE60662 Managing Yourself and Those Around You
Web SKE60663 Partnering with Your Boss Web SKE60664 Communicating with Power and
Confidence Web SKE60665 Advanced Administrative Support
Simulation
The Effective Administrative Support Professional
Web SKE60651 Getting Started--The Administrative Support Professional
Web SKE60652 Overview to Effective Business Communication
Web SKE60653 Using Effective Business Communication
Web SKE60654 Administrative Functions Web SKE60655 Advancing Your Administrative
Career Web SKE60656 Effective Administrative Support
Professional Simulation
Finance & Accounting
Accounting 101
Web SKE60571 Accounting Fundamentals Web SKE60572 Accrual Accounting Procedures Web SKE60573 Accounting Systems and Closing
Activities Web SKE60574 Accounting for Cash Control Web SKE60575 Accounting for Merchandising
Businesses Web SKE60576 Final Exam: Accounting 101
Accounting 102
Web SKE60611 Accounting for Partnerships Web SKE60612 Accounting for Corporations Web SKE60613 Analyzing Cash Flow Statements Web SKE60614 Master Budgets Web SKE60615 Final Exam: Accounting 102
Advanced Business Finance
Web SKE60601 Introduction to Advanced Finance Web SKE60602 Investment Project Analysis and
Selection Web SKE60603 Raising Capital and Financing
Decisions Web SKE60604 Managing Working Capital Web SKE60605 Corporate Restructuring Web SKE60606 Financial Risk Management Web SKE60607 International Finance
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Web SKE60608 Final Exam: Advanced Business Finance
Auditing: A Practical Approach
Web SKE60621 Introduction to Auditing Web SKE60622 Introduction to Internal Auditing Web SKE60623 Principles of Internal Auditing Web SKE60624 Introduction to External Auditing Web SKE60625 Principles of External Auditing
Finance Video Series
Web MLE10101 Finance (Videos): 1 Building Budgets That Affect Reality (Interview)
Web MLE10102 Finance (Videos): 2 Capitalize Your Capital (Interview)
Web MLE10103 Finance (Videos): 3 Cash Flow Analysis
Web MLE10104 Finance (Videos): 4 Key Financial Ratios
Web MLE10105 Finance (Videos): 5 Linking Financial Management with Organizational Goals
Web MLE10106 Finance (Videos): 6 Understanding Financial Statements
Web MLE10107 Finance (Videos): 7 Working Wounded: The Budget Blues
Managerial Accounting
Web SKE60631 Overview of Managerial Accounting
Web SKE60632 Managerial Decisions and Capital Budgeting
Web SKE60633 Managing for Asset Control Web SKE60634 Cost Accounting Decisions
Practical Budgeting Skills for Business
Web SKE60254 Creating and Analyzing an Operating Budget
Web SKE60255 The Ins and Outs of Capital Budgeting
Web SKE60256 Effective Budget Management
PrimeFinance
Web PL1167 PrimeFinance: The Ground Rules Web PL1168 PrimeFinance: The Financial
Statements Web PL1169 PrimeFinance: Evaluating
Performance Web PL1170 PrimeFinance: Budgeting Matters Web PL1171 PrimeFinance: How to Budget Web PL1172 PrimeFinance: Making Investment
Decisions
Finance and Accounting
Fundamental Finance for non-Finance Professionals
Web SKE62221 (NEW) The Principles of Financial Management
Web SKE62222 (NEW) The Basics of Budgeting Web SKE62223 (NEW) Management of Cash
Flows Web SKE62224 (NEW) Financial Statements
Human Resources
Behavioral Interviewing
Web SKE60258 Building a Firm Foundation Web SKE60259 Screening Applicants Web SKE60260 Preparing for the Behavioral
Interview Web SKE60261 Conducting the Behavioral-based
Interview Web SKE60262 Preparing as the Interviewee Web SKE60263 Experiencing the Behavioral-
based Interview Web SKE60264 Behavioral Interviewing Simulation
Effective Hiring and Interviewing
Web SKE62231 (NEW) What to Consider When Hiring
Web SKE62232 (NEW) Interviewing Effectively Web SKE62233 (NEW) Choosing the Best
Applicant Web SKE62234 (NEW) Effective Hiring and
Interviewing Simulation
HRCI Professional in Human Resources (PHR)
Web SKE62241 (NEW) Human Resources Fundamentals (HRCI/PHR - 2007-aligned)
Web SKE62242 (NEW) Strategic Management (HRCI/PHR - 2007-aligned)
Web SKE62243 (NEW) Risk Assessment and Prevention (HRCI/PHR - 2007-aligned)
HRCI Senior Professional in Human Resources (SPHR)
Web SKE60781 Management of the HR Process (HRCI/SPHR)
Web SKE60782 Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR)
Web SKE60783 Strategic Approaches to Labor Relations (HRCI/SPHR)
Web SKE60784 Strategic Approaches to Risk Management (HRCI/SPHR)
Web SKE62251 (NEW) HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned)
Web SKE62252 (NEW) Strategic Approaches to Human Resource Development (HRCI/SPHR - 2007-aligned)
Web SKE62253 (NEW) Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned)
HRCI/PHR Certification Program
Web SKE60744 Affirmative Action and the EEO (HRCI/PHR)
Web SKE60745 Employment Management (HRCI/PHR)
Web SKE60746 Recruiting and Selecting Candidates (HRCI/PHR)
Web SKE60747 Offers, Contracts, and Exit from the Organization (HRCI/PHR)
Web SKE60748 Developing Employees (HRCI/PHR)
Web SKE60749 Developing Human Resources (HRCI/PHR)
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Web SKE60751 Programs to Benefit Employees (HRCI/PHR)
Web SKE60752 Employment Relations (HRCI/PHR)
Web SKE60753 Sexual Harassment at Work (HRCI/PHR)
Web SKE60754 Non-Unionized Workplaces (HRCI/PHR)
Web SKE60755 Unionized Workplaces (HRCI/PHR)
Web SKE60756 Health and Safety in the Workplace (HRCI/PHR)
HRCI/SPHR (Senior Professional Human Resource)
Web SKE60772 Workforce Planning and Employment Strategies
Web SKE60773 Strategic Human Resource Development
Web SKE60775 Employee and Labor Relations Strategies
Managing Diversity in the Workplace
Web SKE62261 (NEW) The Reasons Why Diversity Matters
Web SKE62262 (NEW) Changing Corporate Culture
Web SKE62263 (NEW) Planning a Diversity Initiative
Web SKE62264 (NEW) Diversity: the Future Web SKE62265 (NEW) Managing Diversity in the
Workplace Simulation
Prime Diversity Awareness
Web PL1107 PrimeDiversity Awareness: The Evolving Labor Force
Web PL1108 PrimeDiversity Awareness: Diversity Defined
Web PL1109 PrimeDiversity Awareness: Begin Your Diversity Journey
Prime Diversity Management
Web PL1110 PrimeDiversity Management: Corporate Diversity Drivers
Web PL1111 PrimeDiversity Management: Be a Diversity Ambassador
Recruiting & Retention Strategies for the Tight Labor Market
Web SKE60271 Recruiting for the 21st Century: The Market
Web SKE60272 Recruiting for the 21st Century: Strategies
Web SKE60273 Recruiting Successfully Web SKE60274 Online Recruiting Web SKE60275 Facilitating Effective Hiring Web SKE60276 Retention
Knowledge Management
Achieving Measurable Performance Impact from Training
Web SKE60687 Training for Business Results
Instructional Design
Web MLE13001 Instructional Design: 1 Process, Needs, and Roles
Web MLE13002 Instructional Design: 2 Analysis and Objectives
Web MLE13003 Instructional Design: 3 Design Concepts
Web MLE13004 Instructional Design: 4 Planning and Implementation
Web MLE13005 Instructional Design: 5 Evaluation
Knowledge Management Fundamentals
Web SKE60671 The Art of Knowledge Management
Web SKE60672 Knowledge as Capital Web SKE60673 Putting Knowledge to Work Web SKE60674 Managing Knowledge Workers Web SKE60675 Being a Knowledge Activist Web SKE60676 Final Exam: Knowledge
Management Fundamentals
The 21st Century Learning Curve
Web SKE60145 Knowledge as Strategy: Performance Improvement
Web SKE60146 The Power of the Learning Organization
Web SKE60147 The Potential of Self-directed Learning
Web SKE60148 Benchmarking for Best Practices Web SKE60149 Implementing and Evaluating Self-
directed Learning Web SKE60150 Performance Support
Management and Leadership
Leadership
Business Execution
Web SKE60981 Foundations for Business Execution
Web SKE60982 Creating a Business Execution Culture
Web SKE60983 Business Execution in Action Web SKE60984 Business Execution Simulation
Leadership Video Series
Web MLE10601 Leadership (Videos): 1 Creating and Communicating Vision
Web MLE10602 Leadership (Videos): 2 Creating Organizations with Many Leaders (Interview)
Web MLE10603 Leadership (Videos): 3 Digital Markets (Interview)
Web MLE10604 Leadership (Videos): 4 E-Business Strategies (Interview)
Web MLE10605 Leadership (Videos): 5 Leadership in Freaked Out Times (Interview)
Web MLE10606 Leadership (Videos): 6 Leading into the Future (Interview)
Web MLE10607 Leadership (Videos): 7 Leading Organizational Transition
Web MLE10608 Leadership (Videos): 8 Show, Don't Tell
Web MLE10609 Leadership (Videos): 9 Strategic Planning: Strategic Alignment
Web MLE10610 Leadership (Videos):10 Strategic Planning: Implement Initiatives
Web MLE10611 Leadership (Videos):11 Strategic Planning: Establish Processes
Web MLE10612 Leadership (Videos):12 Supporting Innovation (Interview)
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Web MLE10613 Leadership (Videos):13 Surfer Rules (Interview)
Web MLE10614 Leadership (Videos):14 The E-Marketplace (Interview)
Web MLE10615 Leadership (Videos):15 The Power of B-Webs (Interview)
Web MLE10616 Leadership (Videos):16 The Leadership Challenge: Challenge the Process
Web MLE10617 Leadership (Videos):17 The Leadership Challenge: Enable Others to Act
Web MLE10618 Leadership (Videos):18 The Leadership Challenge: Encourage the Heart
Web MLE10619 Leadership (Videos):19 The Leadership Challenge: Inspire a Shared Vision
Web MLE10620 Leadership (Videos):20 The Leadership Challenge: Model the Way
Web MLE10621 Leadership (Videos):21 Tilt The Field: Attitude
Web MLE10622 Leadership (Videos):22 Tilt The Field: Leadership
Web MLE10623 Leadership (Videos):23 Tilt The Field: Perspective
Web MLE10624 Leadership (Videos):24 Transform, Don't Conform (Interview)
Web MLE10625 Leadership (Videos):25 Value Matters (Interview)
Leading from the Front Line
Web SKE60961 Challenges of the 21st Century Web SKE60962 Organizational Culture and
Leadership Web SKE60963 Energizing and Empowering
Employees Web SKE60964 Leadership and the Knowledge
Worker Web SKE60965 Leading Change from the Front
Line Web SKE60966 Dynamics of Leadership Web SKE60967 Leading from the Front Line
Simulation
Leading Teams Video Series
Web MLE10701 Leading Teams (Videos): 1 Creating Successful Teams (Interview)
Web MLE10702 Leading Teams (Videos): 2 Developing Successful Teams
Web MLE10703 Leading Teams (Videos): 3 Successful Geo-Dispersed Teams (Interview)
Web MLE10704 Leading Teams (Videos): 4 Team Learning (Interview)
Web MLE10705 Leading Teams (Videos): 5 The Influence Edge and Your Team
Web MLE10706 Leading Teams (Videos): 6 Virtual Teams
Web MLE10707 Leading Teams (Videos): 7 Working Wounded: Teams at Work
Leading the Workforce Generations
Web SKE60991 Introduction to Work Force Generations
Web SKE60992 Attracting, Developing, and Retaining Generations
Web SKE60993 Leading Silent Generation and Baby Boom Workers
Web SKE60994 Leading Generations X and Next Web SKE60995 Making Cross-generational Teams
Work Web SKE60996 Cross-generational Workers in the
21st Century Web SKE60997 Leading the Workforce
Generations Simulation
Motivation
Web MLE13301 Motivation: 1 Leading with a Vision Web MLE13302 Motivation: 2 Communicating Web MLE13303 Motivation: 3 Rewarding and
Correcting Web MLE13304 Motivation: 4 Performance and
Training Web MLE13305 Motivation: 5 Building Trust Web MLE13306 Motivation Methods and
Strategies: 2 Leading for Commitment
Moving from Management to Leadership
Web SKE62271 (NEW) Recognizing a Leader Web SKE62272 (NEW) The Communication of a
Shared Vision Web SKE62273 (NEW) Leading by Enabling Web SKE62274 (NEW) Communication and
Leadership Web SKE62275 (NEW) Coaching Performance Web SKE62276 (NEW) Leadership and Change Web SKE62277 (NEW) The Model Leader Web SKE62278 (NEW) Moving from Management
to Leadership Simulation Web SKE62279 (NEW) Growing from Management
into Leadership Simulation
Succession Planning for Business Environment
Web SKE61601 Succession Planning Overview Web SKE61602 Succession Planning Strategies Web SKE61603 Succession Planning and Human
Resources Web SKE61604 Succession Planning Management Web SKE61605 Initiating a Succession Plan
Simulation Web SKE61606 Implementing a Succession Plan
Simulation
Management
360-Degree Performance Appraisal
Web SKE60831 About 360-Degree Performance Feedback
Web SKE60832 Elements of a 360-degree Performance Review
Web SKE60833 Delivering 360-Degree Performance Feedback
Web SKE60834 360-Degree Performance Appraisal Simulation
Advanced Management Skills
Web SKE60951 Managing in a Global Business Environment
Web SKE60952 Managing Cross-Functions Web SKE60953 Managing For High Performance Web SKE60954 Managing Managers Web SKE60955 Managing Upward Relationships
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Web MLE10821 Management (Videos):21 Working Wounded: The More You Give, The More You'll Get
Managing Change
Web MLE13201 Managing Change: 1 Refocusing Yourself
Web MLE13202 Managing Change: 2 Leading the Team
Web MLE13203 Managing Change: 3 Working with Individuals
Managing Contractors and Temporary Employees
Web SKE60941 Doing Business with Independent Contractors
Web SKE60942 Hiring Temporary (Contingent) Employees
Web SKE60943 Managing Contingent Employees Web SKE60944 Legal Pitfalls Regarding
Independent Contractors Web SKE60945 Working with Temporary Agencies Web SKE60946 Hiring and Managing Contractors
Simulation Web SKE60947 Final Exam: Managing Contractors
and Temporary Employees
Managing Technical Professionals
Web SKE20212 Understanding Technical Professionals
Web SKE20213 Attracting, Motivating, and Retaining Technical Professionals
Web SKE20214 Models for Managing Technical Professionals
Web SKE20215 Developing Career Plans for Your Technical Professionals
Web SKE62351 (NEW) Managing Technical Professionals Simulation
Moving from Technical Professional to Management
Web SKE20205 Management Development for Technical Professionals
Web SKE20206 Communication Skills for Successful Management
Web SKE20207 Process Management Skills Web SKE20208 Leadership Development for
Technical Professionals Web SKE20209 Strategies for Transitioning into
Management Web SKE20210 Transitioning From Technical
Professional to Management Web SKE20211 From Technical Professional to
Leadership Simulation
Moving into Management
Web SKE62361 (NEW) Taking on a Management Role
Web SKE62362 (NEW) Becoming a Manager: Responsibilities and Fears
Web SKE62363 (NEW) Becoming a Manager: Leading and Communicating
Web SKE62364 (NEW) A New Manager and the Company's Future
Web SKE62365 (NEW) Moving into a Management Role Simulation
Web SKE62366 (NEW) Leadership and Management Simulation
Prime Manager
Web PL1056 Developing as a Manager: The Many Roles of a Manager
Web PL1057 Communicating Successfully: Speak Without Talking
Web PL1058 Communicating Successfully: Manage Better by Listening
Web PL1059 Communicating Successfully: Assert to Achieve
Web PL1060 Creating Successful Solutions: Identify the Core Issues
Web PL1061 Creating Successful Solutions: Solve Problems Creatively
Web PL1062 Creating Successful Solutions: Implement Solutions Decisively
Web PL1063 Empowering your Workgroup: Delegate for Results
Web PL1064 Empowering your Workgroup: Coach for Achievement
Web PL1065 Empowering your Workgroup: Evaluate Staff Performance
Web PL1066 Cultivating Great Teams: Create an Invincible Team
Web PL1067 Cultivating Great Teams: Inspire Team Success
Web PL1068 Cultivating Great Teams: Team Briefings for Success
Web PL1069 Cultivating Great Teams: Resolve Conflicts Positively
Problem Performance Management
Web SKE62371 (NEW) Problem Performance Prevention
Web SKE62372 (NEW) Problem Performance Identification
Web SKE62373 (NEW) Problem Performance Improvement
Web SKE62374 (NEW) Addressing Problem Performance
Web SKE62375 (NEW) Avoiding Problem Performance Simulation
Web SKE62376 (NEW) Dealing with Problem Performance Simulation
The Essentials of Mentoring
Web SKE62381 (NEW) Mentoring Effectively Web SKE62382 (NEW) Mentoring as a Manager Web SKE62383 (NEW) Implementing a Mentoring
Program for the Organization Web SKE62384 (NEW) Mentoring Strategies for
the 21st Century Web SKE62385 (NEW) Achieving Success: the
Help of a Mentor Web SKE62386 (NEW) Mentoring On-line Web SKE62387 (NEW) The Essentials of
Mentoring Simulation
The Fundamentals of Business Crises Management
Web SKE60851 Preparing for Business Crises Web SKE60852 Responding to Business Crises Web SKE60853 Recovering from Business Crises Web SKE60854 The Fundamentals of Business
Crises Management Simulation
Using Change Process to Support Employees
Web SKE62391 (NEW) Starting the Change Process
Web SKE62392 (NEW) Managing the Change Process
Web SKE62393 (NEW) Integrating Change in Your Organization
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Web SKE62394 (NEW) Using Change Process to Support Employees Simulation
Web SKE62395 (NEW) Using Change Process to Support Teams Simulation
Professional Effectiveness
Communication
Anger Management in The Workplace
Web SKE61781 Experiencing Anger Web SKE61782 Managing Your Anger Web SKE61783 Managing Anger in the Workplace
Simulation
Building Better Work Relationships
Web MLE12101 Building Relationships: 1 Socializing at Work
Web MLE12102 Building Relationships: 2 Understanding Behavioral Intentions
Web MLE12103 Building Relationships: 3 Choosing Your Approach
Building Improved Work Relationships
Web SKE62401 (NEW) Effective Interfunctional Relationships
Web SKE62402 (NEW) Effective Intercultural Relationships
Web SKE62403 (NEW) Effective Intergender Relationships
Web SKE62404 (NEW) Effective Relationships with Customers
Web SKE62405 (NEW) Effective Relationships with Business Partners
Web SKE62406 (NEW) Building Improved Work Relationships Simulation
Business Grammar Essentials
Web MLE12901 Grammar: 1 Fundamental Sentence Structures
Web MLE12902 Grammar: 2 Punctuation Web MLE12903 Grammar: 3 Complex Sentence
Structures Web MLE12904 Grammar: 4 Advanced Grammar Web SKE60236 Foundations of Grammar Web SKE61692 Sentence Construction Web SKE61693 Understanding Writing Mechanics Web SKE61694 Punctuating with Skill
Business Interpersonal Communication Skills
Web SKE62411 (NEW) Interpersonal Communications: The Process
Web SKE62412 (NEW) The Mechanics of Communicating Effectively
Web SKE62413 (NEW) Workplace Communication Skills
Web SKE62414 (NEW) Communicating for Results Web SKE62415 (NEW) Leadership
Communication Skills Web SKE62416 (NEW) Resolving Conflict with
Communication Skills Web SKE62417 (NEW) Communicating for
Contacts Web SKE62418 (NEW) Business Interpersonal
Communication Skills Simulation Web SKE62419 (NEW) Team Interpersonal
Communication Skills Simulation
Business Writing Essentials
Web SKE61621 Writing with Intention Web SKE61622 Avoiding Errors in Usage and
Punctuation Web SKE61623 Avoiding Grammatical Errors in
Business Writing Web SKE61624 Crisp Composition Web SKE61625 Writing to Reach the Audience Web SKE61626 Getting the Most from Business
Documents Web SKE61627 The Writing Process Web SKE61628 Final Exam: Business Writing
Essentials
Communicating Assertively
Web SKE62421 (NEW) Asserting Yourself Professionally
Web SKE62422 (NEW) Assertiveness from Inside to Outside
Web SKE62423 (NEW) Communicating Assertively Simulation
Communicating with Power
Web MLE12301 Communicating with Power: 1 Elements of Powerful Communication
Web MLE12302 Communicating with Power: 2 Persuasive Appeals
Web MLE12303 Communicating with Power: 3 Modes of Persuasion
Web MLE12304 Communicating with Power: 4 Active Listening
Web MLE12305 Communicating with Power: 5 Resolving Conflict
Web MLE12306 Communicating with Power: 6 Negotiation
Conflict in the Workplace
Web SKE62431 (NEW) Perspectives on Conflict in the Workplace
Web SKE62432 (NEW) Handling Conflict Web SKE62433 (NEW) Managing Organization
Conflict Web SKE62434 (NEW) Conflict in the Workplace
Simulation Web SKE62435 (NEW) Managing Workplace
Conflict Simulation
E-Mailing Your Way to the Top
n/a MLE14301 (NEW) E-Mailing Your Way to the Top: 1 Managing Your Inbox
n/a MLE14302 (NEW) E-Mailing Your Way to the Top: 2 Writing Effective E-Mails
n/a MLE14303 (NEW) E-Mailing Your Way to the Top: 3 The Legal Face of E-Mail
n/a MLE14304 (NEW) E-Mailing Your Way to the Top: 4 Becoming an Organizational Leader
Effective Business Communication
Web MLE12601 Effective Business Communication: 2 The Planning Worksheet
Web MLE12602 Effective Business Communication: 3 Writing Skills
Web MLE12603 Effective Business Communication: 4 Patterns of Development
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Web MLE12604 Effective Business Communication: 5 Letters
Web MLE12605 Effective Business Communication: 6 Memos, E-Mail and Other Communications
Web MLE12606 Effective Business Communication: 7 Reports
Web MLE12607 Effective Business Communication: 8 Documentation
Effective Listening
Web SKE62441 (NEW) Listening Basics Web SKE62442 (NEW) Listening to Comprehend Web SKE62443 (NEW) Higher Purpose Listening Web SKE62444 (NEW) Enhancing Listening Skills Web SKE62445 (NEW) Effective Listening
Simulation
Effective Presentations
Web MLE12701 Effective Presentations: 1 Preparing for a Presentation
Web MLE12702 Effective Presentations: 2 Developing an Effective Message
Web MLE12703 Effective Presentations: 3 Improving Delivery Skills
Web MLE12704 Effective Presentations: 4 Using PowerPoint and Other Visuals
Effective Use of Feedback for Business
Web SKE61771 An Essential Guide to Giving Feedback
Web SKE61772 Coping with Criticism and Feedback
Web SKE61773 Giving Feedback to Colleagues Web SKE61774 Team Feedback: A guide Web SKE61775 Giving Feedback: A Manager's
Guide Web SKE61776 Effective Feedback for Employees
and Colleagues Simulation Web SKE61777 Effective Use of Feedback for
Teams Simulation
Email Essentials
Web SKE61701 Essentials of Electronic Communication
Web SKE61702 Optimizing Email at Work Web SKE61703 E-mail and Organizational
Communication Web SKE61704 E-mail as a Marketing Tool
Emotional Intelligence at Work
Web SKE62451 (NEW) Defining Emotional Intelligence
Web SKE62452 (NEW) Emotional Intelligence in the Workplace
Web SKE62453 (NEW) Emotional Intelligence and Teamwork
Web SKE62454 (NEW) Increasing Emotional Intelligence
Web SKE62455 (NEW) Emotionally Intelligent Leadership
Web SKE62456 (NEW) Emotional Intelligence at Work Simulation
Getting the Results You Want: Negotiating to Win
Web SKE62551 (NEW) Crafting Deals Web SKE62552 (NEW) Connecting and
Communicating
Web SKE62553 (NEW) The Process of Negotiation Web SKE62554 (NEW) The Dynamics of
Interacting Web SKE62555 (NEW) Negotiating Inclusively Web SKE62556 (NEW) What to Do When the
Going Gets Tough Web SKE62557 (NEW) Mastering Negotiation Web SKE62558 (NEW) Winning Negotiation
Simulation
Giving Successful Presentations
Web SKE62561 (NEW) Presenting Successfully Web SKE62562 (NEW) Delivering the Message Web SKE62563 (NEW) Available Presentation
Resources Web SKE62564 (NEW) Giving Successful
Presentations Simulation
How to Write an Effective Internal Business Case
Web SKE61785 Preparing a Business Case Web SKE61786 Writing a Business Case Web SKE61787 Presenting Your Case Web SKE61791 Preparing an Effective Internal
Business Case Simulation
International Communications
Web SKE61631 The Impact of Culture on Communication
Web SKE61632 The Art of Global Communication Web SKE61633 Improving Your Cross-cultural
Communications Web SKE61634 International Communications
Simulation Web SKE61635 Cross-cultural Communications
Simulation
Managing and Working with Difficult People
Web MLE12501 Dealing with Difficult People: 1 Managing Against the Odds
Web MLE12502 Dealing with Difficult People: 2 Consideration
Web MLE12503 Dealing with Difficult People: 3 Attitude
Web MLE12504 Dealing with Difficult People: 4 Trust
Web MLE12505 Dealing with Difficult People: 5 Power
Web MLE12506 Dealing with Difficult People: 6 Communication
Web MLE12507 Dealing with Difficult People: 7 Responsibility
Negotiating
Web MLE13401 Negotiating: 1 Negotiating Techniques
Web MLE13402 Negotiating: 2 Gaining Control Web MLE13403 Negotiating: 3 Closing the Deal Web MLE13404 Negotiating: 4 Everyday
Negotiations
Obtaining Results without Authority
Web SKE62571 (NEW) Getting Results by Building Relationships
Web SKE62572 (NEW) Results and Teamwork without Authority
Web SKE62573 (NEW) Leading without Authority Web SKE62574 (NEW) Creating Change, Gaining
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Business Ethics
Web SKE62611 (NEW) Making Decisions Ethically Web SKE62612 (NEW) Business Ethics for
Managers Web SKE62613 (NEW) Understanding
Organizational Ethics Web SKE62614 (NEW) Social Responsibility in
Corporations Web SKE62615 (NEW) Business Ethics Simulation
Creativity and Innovation in the Workplace
Web SKE61811 The Foundations of Creativity and Innovation
Web SKE61812 Generating Creative and Innovative Ideas
Web SKE61813 Evaluating Creative and Innovative Ideas
Web SKE61814 Implementing Creative and Innovative Ideas
Web SKE61815 Creativity and Innovation in the Workplace Simulation
Decision-making and Problem-solving for Business
Web SKE62621 (NEW) The Fundamentals of Effective Thinking
Web SKE62622 (NEW) Problem Framing Web SKE62623 (NEW) Problem Solving:
Generating Alternatives Web SKE62624 (NEW) Making Decisions
Dynamically Web SKE62625 (NEW) Decision Making:
Implementation and Evaluation Web SKE62626 (NEW) Group Problem Solving
and Decision Making Web SKE62627 (NEW) Effective Thinking and
Creative Problem Solving Simulation
Web SKE62628 (NEW) Rational Decision-making and Problem Solving Simulation
Doing Business Professionally
Web SKE62631 (NEW) Working for Your Inner Boss: Personal Accountability
Web SKE62632 (NEW) Managing from Within: Self-empowerment
Web SKE62633 (NEW) Goals and Setting Goals Web SKE62634 (NEW) Creating a Positive Attitude Web SKE62635 (NEW) Pursuing Successful
Lifelong Learning Web SKE62636 (NEW) Doing Business
Professionally Simulation
Ethics in Business
Web MLE12201 Business Ethics: 1 What You Don't Know Can Hurt You
Web MLE12202 Business Ethics: 2 Everyday Ethical Dilemmas
Web MLE12203 Business Ethics: 3 Ethical Dilemmas and the Law
Web MLE12204 Business Ethics: 4 Individual Values; Organizational Values
Web SKE61841 Ethical Decision Making
Fast-tracking Your Career
Web SKE61821 Get Your Career on the Fast Track Web SKE61822 Basic Business Skills to Get You
on the Fast Track
Web SKE61823 Communication Skills to Fast-track Your Career
Web SKE61824 Interpersonal Skills on the Fast Track
Web SKE61825 The Boss Factor Web SKE61826 Improving Your Image Web SKE61827 Fast-Tracking Your Career
Simulation
Handling Organizational Change
Web SKE62641 (NEW) Views on Organizational Change
Web SKE62642 (NEW) Preparing for Change Web SKE62643 (NEW) Communication during
Organizational Change Web SKE62644 (NEW) Handling Organizational
Change Simulation
Innovation in the Workplace
n/a MLE14305 (NEW) Innovation in the Workplace: 1 Defining Innovation and Determining Your Point of View
n/a MLE14306 (NEW) Innovation in the Workplace: 2 Identifying the Enemies of Ideas and Innovation
n/a MLE14307 (NEW) Innovation in the Workplace: 3 Asking Questions
n/a MLE14308 (NEW) Innovation in the Workplace: 4 Harnessing Energy
n/a MLE14309 (NEW) Innovation in the Workplace: 5 Creating Ideas
n/a MLE14310 (NEW) Innovation in the Workplace: 6 Measuring Success
Living a Balanced Life
Web SKE61851 Finding Your Life Balance Web SKE61852 Success Over Stress Web SKE61853 Strategies for Better Balance Web SKE61854 Living a Balanced Life Simulation
Prime Effectiveness
Web PL1081 Balancing Stress: Measuring Stress
Web PL1082 Balancing Stress: Simple Solutions for Stress
Web PL1083 Balancing Stress: Stress Relieving Habits
Web PL1084 Balancing Stress: Devise a Stress Control Plan
Web PL1085 Expanding Time: Develop SMART Goals
Web PL1086 Expanding Time: Remove Your Barriers
Web PL1087 Expanding Time: Focus on What is Important
Web PL1088 Working Collaboratively: Assert Your Influence
Web PL1089 Working Collaboratively: Build Rapport, Gain Trust
Web PL1090 Working Collaboratively: Communicate Your Goals
Web PL1091 Working Collaboratively: Extend Your Influence
Web PL1092 Working with Difficult People: Recognize Work Styles
Web PL1093 Working with Difficult People: Respond to Challenges
Web PL1094 Working with Difficult People: Cope With Continued Conflict
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Web SKE61214 Conquering Conflict through Communication
Web SKE61215 The Path to Peace and Harmony Web SKE61216 Manager's Performance Guide -
Team Conflict Skills Web SKE61217 Making Teams Work Simulation
Participating in Teams
Web SKE61201 Effective Team-building Strategies Web SKE61202 Effectively Communicating in
Teams Web SKE61203 The Individual's Role in a Team Web SKE61204 Participating in Teams Simulation
Prime Team Building
Web PL1071 Building Dynamic Teams: Build Dynamic Teams
Web PL1072 Building Dynamic Teams: Drive to a Mission
Web PL1073 Building Dynamic Teams: Strive for Effectiveness
Web PL1074 Building Dynamic Teams: Thrive on Teamwork
Web PL1076 Succeeding Through Teamwork: Tune Into Team Communication
Web PL1077 Succeeding Through Teamwork: Resolve Team Conflict
Web PL1078 Succeeding Through Teamwork: Differences Make Great Teams
Web PL1079 Succeeding Through Teamwork: Motivate Teams to Excel
Web PL1090 Working Collaboratively: Communicate Your Goals
Prime Team Performance
Web PL1112 Making Team Decisions: Brainstorm as a Team
Web PL1113 Making Team Decisions: Decide Through Silent Voting
Web PL1114 Making Team Decisions: Merge Team Opinions
Web PL1115 Making Team Decisions: Organize Team Consensus
Web PL1116 Making Team Decisions: Choose Between Alternatives
Web PL1117 Making Team Decisions: Rank Choices by Criteria
Web PL1118 Measuring Team Performance: Measure for Success
Web PL1119 Measuring Team Performance: Select the Right Metrics
Web PL1120 Measuring Team Performance: Survey for Accurate Data
Web PL1121 Measuring Team Performance: Focus on Perceptions
Web PL1122 Measuring Team Performance: Learn from Results
Teams that Work
Web MLE14101 Teams That Work: 1 Building Effective Teams
Web MLE14102 Teams That Work: 2 Leading Effective Teams
Sales and Customer Facing Skills
Consulting Skills
Consulting with the External Client
Web SKE61461 Essentials of External Consulting Web SKE61462 The Client-Consultant
Relationship Web SKE61463 Diagnosing and Planning Web SKE61464 Managing Delivery Web SKE61465 Evaluation and Review Web SKE61466 Consulting with the External Client
Simulation
Consulting with the Internal Client
Web SKE61471 Essentials of Internal Consulting Web SKE61472 Internal Consulting Skills Web SKE61473 Establishing a Relationship with
Internal Clients Web SKE61474 A Workable Solution for Internal
Clients Web SKE61475 Evaluating Internal Assignments Web SKE61476 Consulting with the Internal Client
Simulation
Internal Consulting for the Technical Professional
Web SKE61481 The Technical Professional as Internal Consultant
Web SKE61482 Creating Effective Contracts Web SKE61483 Using Data as a Technical
Professional Consultant Web SKE61484 Resistance and Technical
Professional Consultants
Customer Service
Customer Service
Web MLE12401 Customer Service: 1 Defining Service
Web MLE12402 Customer Service: 2 Communicating
Web MLE12403 Customer Service: 3 Fixing Problems
Web MLE12404 Customer Service: 4 Building a Department
Web MLE12405 Customer Service: 5 Tools of the Trade
Customer Service Representative, Process
Web SKE62771 (NEW) Customer Service Processes and Procedures
Web SKE62772 (NEW) Quality in a Support Center Web SKE62773 (NEW) Support Center Tools,
Technologies and Metrics Web SKE62774 (NEW) Dealing with Irrational
Customers and Escalating Complaints
Customer Service Representative, Professionalism
Web SKE62781 (NEW) The Customer Service Representative (CSR)
Web SKE62782 (NEW) Support Center Services and Work Environment
Web SKE62783 (NEW) Team and Customer Relationships
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Customer Service Representative, Skills
Web SKE62791 (NEW) Customer Interactions Web SKE62792 (NEW) Communication Skills Web SKE62793 (NEW) Conflict, Stress, and Time
Management
Customer Service Video Series
Web MLE10001 Customer Service (Videos): 1 Building Customer Loyalty
Web MLE10002 Customer Service (Videos): 2 Delighting Your Customers
Web MLE10003 Customer Service (Videos): 3 Building Web Relationships (Interview)
Web MLE10004 Customer Service (Videos): 4 Creating Customer Value
Web MLE10005 Customer Service (Videos): 5 Crown Your Customers (Interview)
Web MLE10006 Customer Service (Videos): 6 Customer Convenience is Key to E-Commerce (Interview)
Web MLE10007 Customer Service (Videos): 7 Customer Service Strategy
Web MLE10008 Customer Service (Videos): 8 Dealing with Customer Complaints
Web MLE10009 Customer Service (Videos): 9 Exceeding Customer Expectations
Web MLE10010 Customer Service (Videos):10 Getting to Know Your Customers
Web MLE10011 Customer Service (Videos):11 Getting Your Customer Experience Right (Interview)
Web MLE10012 Customer Service (Videos):12 Implementing Effective Service Standards
Web MLE10013 Customer Service (Videos):13 Keeping Loyal Customers
Web MLE10014 Customer Service (Videos):16 Measuring Customer Service
Web MLE10015 Customer Service (Videos):17 Profits, Not Promises (Interview)
Web MLE10016 Customer Service (Videos):18 Understanding Customer Service
Web MLE10017 Customer Service (Videos):19 Working Wounded: Building Relationships with Your Customers
Web MLE10018 Customer Service (Videos):20 Working Wounded: Good News About Customer Complaints
Customer Support, Professionalism
Web SKE62801 (NEW) Customer Support Specialist Professionalism Simulation
Excelling at Customer Service
Web SKE62811 (NEW) Corporate Culture: Building the Service Foundation
Web SKE62812 (NEW) The Fundamentals of Exceptional Customer Service
Web SKE62813 (NEW) The Customer's Voice Web SKE62814 (NEW) Advancing Service
Expertise Web SKE62815 (NEW) Customers, Confrontation
and Conflict Web SKE62816 (NEW) Overcoming Difficult
Service Situations Web SKE62817 (NEW) The EXCEL Acronym:
Instilling Service Excellence Web SKE62818 (NEW) Service Teams and
Service Stars
Web SKE62819 (NEW) Excel at Customer Service Simulation
Web SKE62820 (NEW) Providing Customer Service Simulation
Frontline Call Center Skills
Web SKE60115 The Call Center Industry Web SKE60116 Call Center Communication Skills Web SKE60117 Call Center Customer Service Web SKE60118 Call Center Telephone Sales Web SKE60119 Frontline Call Center Skills
Simulation
HDI - Customer Support Specialist
Web SKE20233 Interacting with the Customer Web SKE20234 Effective Communication Skills Web SKE20235 Managing Conflict, Stress, and
Time Web SKE20236 Customer Support Specialist
Simulation
HDI - Customer Support Specialist, Process
Web SKE20230 Customer Service Procedures Web SKE20231 Managing the Quality of the
Customer Support Service Center Web SKE20232 Management Tools and Metrics
HDI - Customer Support Specialist, Professionalism
Web SKE20227 The Customer Support Specialist (CSS)
Web SKE20228 The Support Center Service Web SKE20229 Establishing Team and Customer
Relationships
Inbound Call Center Management
Web SKE61451 The Inbound Call Center Web SKE61452 Inbound Call Center Management:
Leadership Web SKE61453 Inbound Call Centers: People
Management Web SKE61454 Inbound Call Center Technology Web SKE61455 Performance Metrics for an
Inbound Call Center
Internal Customer Service
Web SKE61401 Excellence in Internal Customer Service
Web SKE61402 Working With Internal Customers Web SKE61403 Overcoming Internal Customer
Service Problems Web SKE61404 Internal Customer Service:
Conflict and Complaints Simulation
Internal Customer Service Agent Skills
Web SKE61411 The Customer Service Agent in Action
Web SKE61412 Professional Skills for Customer Service Agents
Web SKE61413 Managing Challenges in Customer Service
Web SKE61414 Cross-selling in a Customer Service Call
Web SKE61415 Customer Service Agent Skills Simulation
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Web SKE61431 Identifying Your Customer's Expectations
Web SKE61432 Using Surveys to Measure Customer Satisfaction
Web SKE61433 Bridge The Expectations Gap Web SKE61434 Leading A Customer-Focused
Team Web SKE61435 Managing a Customer-focused
Department Simulation
Measuring Customer Satisfaction
Web SKE61391 Discovering What Your Customers Want
Web SKE61392 Developing Customer Satisfaction Surveys
Web SKE61393 Customer Satisfaction: Analysis and Implementation
Web SKE61394 Measuring Customer Satisfaction Simulation
Prime Call Center
Web PL1158 Introducing Contact Centers: Contact Center Essentials
Web PL1159 Introducing Contact Centers: CSR Success Criteria
Web PL1160 Introducing Contact Centers: Customer Response Etiquette
Web PL1161 Communicating Effectively: Build Customer Rapport 1
Web PL1162 Communicating Effectively: Build Customer Rapport 2
Web PL1163 Handling Contacts Professionally: Maximize Call Performance 1
Web PL1164 Handling Contacts Professionally: Maximize Call Performance 2
Web PL1165 Preparing for Mutual Success: Satisfy Customer Needs
Web PL1166 Preparing for Mutual Success: Reduce CSR Stress
Prime Call Center ABC's
Web PL1138 Call Center Structures : The Call Center Profession
Web PL1139 Call Center Operations : Performance Measurement
Web PL1140 Call Center Operations : Workforce Management
Web PL1141 Call Center Operations: Call Center Technologies
Web PL1142 Call Center Structures : Customer Relationships
Technical Support Agent Skills
Web SKE20216 The Contact Center and Technical Support Agent
Web SKE20217 Technical Support Essentials Web SKE20218 Assessing Customer Behavior Web SKE20219 Technical Support Agent Survival
Skills Web SKE20220 Technical Support Agent Skills
Simulation
Industry Foundations
Industry Overviews
Web SKE61501 The Automotive Industry Overview: Version 2
Web SKE61502 The Oil and Gas Industry Overview: Version 2
Web SKE61503 The Pharmaceutical Industry Overview: Version 2
Web SKE61504 The Food and Beverage Industry Overview: Version 2
Web SKE61505 The Health Care Industry Overview: Version 2
Web SKE61506 The Banking Industry Overview: Version 2
Web SKE61507 The Manufacturing Industry Overview: Version 2
Web SKE61508 The Retail Industry Overview: Version 2
Web SKE61509 The Telecommunications Industry Overview: Version 2
Web SKE61510 The Insurance Industry Overview: Version 2
Web SKE62831 (NEW) Industry Overview: Information Technology
Web SKE62832 (NEW) Industry Overview: Federal Government
Sales
Field Sales Skills
Web SKE60120 Field Sales Foundations Web SKE60121 Planning Your Field Sales
Approach Web SKE60122 Applying Your Field Sales
Approach Web SKE60123 Completing Your Field Sales
Approach Web SKE60124 Field Sales Skills Simulation
Inside Sales Skills
Web SKE61251 Preparing for Outbound Sales Calls
Web SKE61252 Initiating Outbound Sales Calls Web SKE61253 Completing Outbound Sales Calls Web SKE61254 Preparing for Inbound Sales Calls Web SKE61255 Completing Inbound Sales Calls Web SKE61256 Inside Sales Skills Simulation
Prime Sales
Web PL1001 Sales: Seller Behaviors Web PL1002 Sales: Buyer Behaviors Web PL1003 Sales: Buyer-Focused Selling Web PL1004 Sales: The Selling Cycle Web PL1005 Sales: Telephone
Communications Web PL1006 Sales: Communication Skills Web PL1007 Sales: Written Communications Web PL1008 Sales: Managing a Territory Web PL1009 Sales: Gathering Information Web PL1010 Sales: Planning a Sales Call Web PL1011 Sales: The Sales Call Web PL1012 Sales: Probing and Questioning Web PL1013 Sales: Presenting Solutions Web PL1014 Sales: Closing the Sale Web PL1015 Sales: Buyer Reactions Web PL1016 Sales: Concluding a Call
Sales and Marketing Video Series
Web MLE10301 Sales and Marketing (Videos): 1 E-Mail Marketing (Interview)
Web MLE10302 Sales and Marketing (Videos): 2 Guerrilla Marketing
Web MLE10303 Sales and Marketing (Videos): 3 Guerrilla Trade Show Selling
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Web SKE80191 Dealing with Sexual Harassment Simulation
Web SKE80192 Managing Sexual Harassment Problems Simulation
Web SKE80193 Managing Workplace Harassment Complaints
Web SKE80194 Interviewing and Hiring Practices Web SKE80201 Supervisor and Manager Sexual
Harassment Awareness – Multi-State Edition
HIPAA
Web SKE80104 HIPAA Privacy Rules Web SKE80221 HIPAA: Electronic Health Data
Transactions Web SKE80222 HIPAA: Evaluating the Impact of
the Privacy Rule Web SKE80223 HIPAA: Implementing Privacy
Rules Web SKE80224 HIPAA: Securing Protected Health
Information
HR Compliance
Web MLE13801 Sarbanes-Oxley Act: 1 Overview, Disclosures, and Reporting
Web MLE13802 Sarbanes-Oxley Act: 2 Standards, Regulations, and Penalties
Web SKE80100 Americans with Disabilities Act (ADA)
Web SKE80101 Fair Labor Standards Act (FLSA) Web SKE80105 Interviewing and Hiring Practices Web SKE80111 Antitrust--Overview Web SKE80112 Antitrust--Talking with the
Competition Web SKE80113 Antitrust-Trade Associations Web SKE80115 E-mail and Internet Use Web SKE80116 Foreign Corrupt Practices Act Web SKE80117 Intellectual Property Overview Web SKE80118 Trade Secrets Web SKE80120 Attorney-Client Privilege Web SKE80121 Doing Business on the Internet Web SKE80122 Doing Business with the
Government Web SKE80124 Insider Trading Web SKE80126 Record Retention Web SKE80127 Independent Contractors and
Temporary Employees Web SKE80128 The Sarbanes-Oxley Act of 2002 Web SKE80129 Union Awareness Web SKE80144 Documenting Discipline Web SKE80145 Drug-free Workplace Web SKE80146 Sarbanes Oxley: Whistleblower
Protection Web SKE80151 Code of Conduct Awareness Web SKE80152 Workplace Ethics Web SKE80153 Workplace Diversity Awareness Web SKE80154 Anti Money Laundering Web SKE80161 Ethical Decision Making Web SKE80162 Conflict of Interest Web SKE80163 Illegal Insider Trading Simulation Web SKE80171 Workplace Diversity Awareness
Managing Within The Law Videos Series
Web MLE10901 Managing Within The Law (Videos): 1 At Will Employment
Web MLE10902 Managing Within The Law (Videos): 2 Complying with ADA Requirements
Web MLE10903 Managing Within The Law (Videos): 3 Discrimination
Web MLE10904 Managing Within The Law (Videos): 4 Discrimination (Presentation Style)
Web MLE10905 Managing Within The Law (Videos): 5 Drug and Alcohol Abuse in the Workplace
Web MLE10906 Managing Within The Law (Videos): 6 Family and Medical Leave Act
Web MLE10907 Managing Within The Law (Videos): 7 FLSA & State Wage-Hour Law
Web MLE10908 Managing Within The Law (Videos): 8 Freedom of Religion in the Workplace
Web MLE10909 Managing Within The Law (Videos): 9 Freedom of Speech in the Workplace
Web MLE10910 Managing Within The Law (Videos):10 Legal Guidelines for Interviewing
Web MLE10911 Managing Within The Law (Videos):11 Preventing Sexual Harassment - Manager Version
Web MLE10912 Managing Within The Law (Videos):12 Respecting Employees' Individual Rights
Web MLE10913 Managing Within The Law (Videos):13 Top Ten Ways for a Manager to Stay Out of Jail
Web MLE10914 Managing Within The Law (Videos):14 Working Wounded: Preventing Lawsuits
Web MLE10915 Managing Within The Law (Videos):15 Wrongful Termination
Web MLE10916 Managing Within The Law (Videos):16 Wrongful Termination (Presentation Style)
Prime Compliance
Web PL1173 Code of Conduct - The Work Place
Web PL1174 Code of Conduct - Doing Business Web PL1175 Business Ethics - How We Do
Business Web PL1176 Business Ethics: Foreign Trade Web PL1177 Workplace (E) - Workplace
Attitudes Web PL1178 Workplace (E) - Political Activities Web PL1179 Workplace (E) - Quality
Communication Web PL1180 Workplace (Manager): Workplace
Attitudes Web PL1181 Workplace (Manager): Political
Activities Web PL1182 Workplace (Manager): Quality
Communication Web PL1183 Safety: Health & Safety Web PL1184 Safety: Handling Hazardous
Waste Web PL1185 Data Security: Company
Information Web PL1186 Data Security: Record Keeping
Federal Government Industry
Federal Compliance
Federal Government Legal Compliance
Web SKE80301 (NEW) The No FEAR Act Web SKE80302 (NEW) IT Security Awareness
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Web SKE80303 (NEW) The US Constitution Web SKE80304 (NEW) Sexual Harassment
Prevention for Federal Employees Web SKE80305 (NEW) Accessibility and Section
508 Awareness Web SKE80306 (NEW) Workplace Safety Web SKE80307 (NEW) Federal Enterprise
Architecture Web SKE80308 (NEW) Federal Budgeting Process Web SKE80309 (NEW) Government Ethics Web SKE80310 (NEW) Proper Use of Government
Charge Cards Web SKE80311 (NEW) Human Resources
Flexibilities Web SKE80312 (NEW) Information Security
Awareness Web SKE80313 (NEW) Privacy Awareness
Industrial Solutions
Environmental, Safety & Health, and Transportation
Canadian Environmental, Safety and Health, and Transportation
Safety and Health
Web SKE90211 (NEW) Confined Space Entry - Canada
Web SKE90212 (NEW) Lockout/Tagout Awareness - Canada
Web SKE90213 (NEW) Hearing Conservation - Canada
Web SKE90214 (NEW) Fall Prevention Awareness - Canada
Web SKE90215 (NEW) Respiratory Protection - Canada
Web SKE90216 (NEW) Ladder and Scaffolding Safety - Canada
Environmental
Web SKE90101 Environmental Regulations Overview
Web SKE90102 Hazardous Waste Generator (Awareness)
Web SKE90103 Spill Prevention and Control Web SKE90104 Spill Prevention Control and
Countermeasure Plan Web SKE90105 Storm Water Pollution Prevention Web SKE90106 Universal Waste Rule Training Web SKE90107 Used Oil Management
Environmental, Safety & Health, and Transportation
Environmental
Web SKE90261 (NEW) Environmental Management Systems (EMS)
Safety and Health
Web SKE90270 (NEW) Pandemic Flu (Bird Flu) Awareness
Web SKE90271 (NEW) Sprains and Strains
Web SKE90272 (NEW) Defensive Driving: Truck Safety
Web SKE90274 (NEW) Benzene Awareness Web SKE90275 (NEW) Introduction to Industrial
Hygiene
Fundamentals
Web SKE90232 DC Circuit Theory Web SKE90233 Positive Displacement Pumps Web SKE90234 Centrifugal Pumps--Types and
Components Training
Safety and Health
Web SKE90121 Access to Medical and Exposure Records
Web SKE90122 Accident Investigation and Reporting
Web SKE90123 Accident Investigation and Reporting Simulation
Web SKE90124 Asbestos Awareness Web SKE90125 Back Safety Web SKE90126 Behavior-based Safety for
Supervisors Web SKE90127 Bloodborne Pathogens Web SKE90128 Carcinogen Safety Web SKE90129 Chemical Process Safety Web SKE90130 Chlorine Safety Web SKE90131 Cold Stress Web SKE90132 Compressed Gas Safety Program Web SKE90133 Computer Ergonomics Web SKE90134 Confined Space Entry Web SKE90135 Construction Safety Orientation Web SKE90136 Cryogenic Safety Web SKE90137 Decontamination (HAZWOPER) Web SKE90138 Defensive Driving Web SKE90139 Defensive Driving Techniques Web SKE90140 Electrical Safety Awareness Web SKE90141 Electrostatic Discharge Safety
Training Web SKE90142 Emergency Disaster
Preparedness Web SKE90143 Emergency Response Web SKE90144 Emergency Response and Spill
Control (HAZWOPER) Web SKE90145 Ergonomics Awareness Web SKE90146 Fall Protection Awareness Web SKE90147 Fire and Explosion Hazards (H) Web SKE90148 Fire Prevention and Safety Web SKE90149 First Aid--Automated External
Defibrillator Web SKE90150 First Aid--Basic Web SKE90151 First Aid--CPR Web SKE90152 First Aid--Medical Emergencies Web SKE90153 Food Safety and Handling Web SKE90154 Forklift Safety Web SKE90155 Hand and Power Tool Safety Web SKE90156 Hearing Conservation Web SKE90157 Hazardous Material Management Web SKE90158 Hazard Communication Web SKE90159 Hazard Communication
(HAZWOPER) Web SKE90160 Heat and Cold Exposure
Management (HAZWOPER) Web SKE90161 Heat Stress Web SKE90162 Hot Work Permits Web SKE90163 Hydrogen Sulfide Web SKE90164 Indoor Hoisting and Rigging Web SKE90165 Industrial Ergonomics Web SKE90166 Job Hazard Analysis Web SKE90167 Laboratory Safety Web SKE90168 Ladder and Scaffolding Safety Web SKE90169 Ladder Safety
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Web SKE90170 Laser Safety Training Web SKE90171 Lead and Cadmium Web SKE90172 Lead Awareness Web SKE90173 Lockout/Tagout Web SKE90174 Lockout/Tagout for Authorized
Persons Web SKE90175 Liquefied Petroleum Gas (LPG)
Safety Web SKE90176 Machine Guarding Safety Web SKE90177 Material Handling and Storage Web SKE90178 Material Safety Data Sheets Web SKE90179 Mold Awareness Web SKE90180 NFPA 70E Electrical Safety in the
Workplace Web SKE90181 Non-Ionizing Radiation Safety Web SKE90182 Office Ergonomics Web SKE90183 Office Safety Web SKE90184 OSHA 300 Recordkeeping Web SKE90185 Personal Protective Equipment Web SKE90186 Portable Fire Extinguishers Web SKE90187 Powered Industrial Truck Safety Web SKE90188 PPE/Respiratory Protection
(HAZWOPER) Web SKE90189 PPE: Hand Protection Web SKE90190 Personal Protective Equipment:
Body Protection Web SKE90191 Personal Protective Equipment:
Head Protection Web SKE90192 PPE: Foot and Leg Protection Web SKE90193 PPE: Eye and Face Protection Web SKE90194 Radiation Safety Web SKE90195 Regulatory Information Web SKE90196 Regulatory Overview
(HAZWOPER) Web SKE90197 Respiratory Protection Web SKE90198 Safe Work Practices Web SKE90199 Signs and Tags Web SKE90200 Site Control (HAZWOPER) Web SKE90201 Site Safety and Health Plan
Procedures (HAZWOPER) Web SKE90202 Slips, Trips, and Falls Web SKE90203 Toxicology (HAZWOPER) Web SKE90204 Trenching and Excavation Safety Web SKE90205 Tuberculosis: Prevention and
Control Web SKE90206 Welding, Cutting, and Brazing Web SKE90207 Workplace Safety Orientation Web SKE90208 Workplace Security Awareness Web SKE90209 Workplace Hazardous Materials
Information System
Security
Web SKE90241 NFPA 1600 Disaster/Emergency Management
Web SKE90242 NFPA 1600 Business Continuity Programs
Transportation
Web SKE90221 DOT Drug and Alcohol Awareness Web SKE90222 DOT Security for Shipment of
Hazardous Materials Web SKE90223 DOT 1: Hazardous Materials
Table Web SKE90224 DOT 2: Packaging and Labeling Web SKE90225 DOT 3: Shipping Papers Web SKE90226 DOT 4: Loading and Storage Web SKE90227 IATA 1: Hazard Class
Identification/Classification Web SKE90228 IATA 2: Marking and Labeling Web SKE90229 IATA 3: Packaging Web SKE90230 IATA 4: Documentation
Web SKE90231 IATA 5: Limitations and Shipment Review