2009 11 Government Performance Management 2

Government Government Performance Performance Management 2.0Management 2.0

Government Government Performance Performance Management 2.0Management 2.0

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military

intelligencemilitary

business

ethicsbusiness

British

cuisineBritish

Ottawa

night-lifeOttawa

Government

performanceGovernment

Transforming

governmentTransforming

Goal

back-office

government 2.0

e-gov

transparency

performance

CPM

semanticweb

how this will all work together

what FreeBalance is doing about it

trends

Camelot

Hogwarts

wizards

unicorns

Atlantis

Captain Hook

trolls

Does it sound like?

Maple Leafs win Stanley Cup

aliens

What happened on the road to e-government?

1. Broadcast

Citizens/Business

Government

2. Interact

Citizens/Business

Government

3. Transact

Citizens/Business

Government

Citizens/Business

Government

4. Transformation?

A Miracle Happens Now

Single Point?

Citizens/Business

Government

4. Internal Collaboration

Citizens/Business

Government

5. External Collaboration

Citizens/Business

Government

Footprint of Government 2.0

internal external

socia

lstru

ctura

l

government 2.0

“back-office” e-government

cloudcomputing

mobilecomputing

semanticweb

When all you have is a hammer?documents

collaborationtransactions

What happened on the road to government performance management?

Remember?

• MBA Harvard, 1973• President’s

Management Agenda• Program Assessment

Rating Tool (PART)

Corporate Performance Management

input

outturn

output

outcome

profit

Government Performance Management

input

outturn

output

mandate

budget

outcome

In Context

internal external

socia

lstru

ctura

l

Unintended consequences

• False positive:– Measurements

show success, but impact is negative

• False negative:– Measurements

show failure, but impact is positive

• Why?– No objective

measurement like profit

Measured Outcomes

Outcomes not

measured

Government Performance Management needs Government 2.0

internal external

socia

lstru

ctura

l

government 2.0

accountability transparency

collaboration

performanceperformance

Making it Work

internal external

socia

lstru

ctura

l logic map COA

participatory policy wiki

decision support mashup

impact reporting social networks

360o

Government Performance

KM 2.0 wiki

design SOA

Yeah - Right

The trolls & Unicorns

• Data security• Official secrets• Privacy• Trust• Government culture

• Proven ROI

• Fastest adopters of Government 2.0 technology:– US Department of

Homeland Security– US Department of

Defence• ROI for new

technology

What’s really going on here?

Pressure

globalization transparency

technologygovernance

systemic pressures

From vertical integration

to virtual integration

shared servicesoutsourcingprivatization

From hierarchy

to flattening

to matrix

project/program focusmulti-departmental

From top down

to bottom up

From position

to role

From specialization

to generalization

civil service reform

Technology Change: From ‘1.0’ to ‘2.0’

• Structural [BPM]• Controlled• Specialization• Integrated stacks

• Social• Flexible• Generalization• Component-based

technology supporting culture change

because the culture is changing anyways

Successes?

• Obama campaign• Peer-to-Patent• Public Sector

Idea Bank• DC “Apps for

Democracy”• Intellipedia

consistent with global trends

Step forward

Step forward

Step forward

Step forward

Government 2.0 & Perceptions

• David Walker – 2/3 of US stimulus not “stimulating”

• Recovery.gov + mashups track US stimulus package

• More of Canada stimulus package “stimulating”

• Government delivered thousands of pages to Parliamentary Budget Office

Exercise social muscles

internal external

socia

lstru

ctura

l

“back-office” e-government

Intellipedia

Longer term view

time

soci

al

o state of nature

o phonetic alphabet

o book

o printing presso telegraph

o telephoneo radio

o faxo television

o 1.0

o 2.0

Government as Platform

What about FreeBalance?

Web 2.0 Impact?

transactions

documents

collaboration

policydocument

budgetdiscussed

budgetplan

requisition

budgetdocument

ITPlan

discussion+approval

tender proposals evaluated+selected

purchaseorder

goodsreceived

evaluatedvendor

payment

life of a government financial transaction

policydocument

discussion+approval

budgetplan

requisition

budgetdocument

ITPlan

discussion+approval

tender proposals evaluated+selected

purchaseorder

goodsreceived

evaluatedvendor

payment

objective

outcome

anatomy of government performance

FreeBalance viewdocuments

collaborationtransactions

FreeBalance Accountability Suite

• Back-office, collaborative• Government-specific architecture• Configuration approach with progressive

activation• CLOUDABLE support of shared services• transactions + content + collaboration• Open source and commercial middleware• Component-based SOA

• 100% pure web

Ain’t

abbaplsqueeltools.nyet

What does this mean to you?

Conclusions

• Strong pressures [>technology] for culture change in government

• Technology of 1.0 World = inhibitor• 2.0 = transactions + content + collaboration

• Performance Management = 2.0• Government 2.0 technology = enabler• Consider FreeBalance• Start with internal collaboration

Top

down?Top

Bottoms-up!

Presentation + More Details:www.freebalance.com/blog

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