FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI BASIC GROUP PROCESSES CONFORMITY GROUP COHESIVENESS GROUP EFFICACY COOPERATION AND COMPETITION IN WORK GROUPS CONFLICT IN WORK GROUPS & ORGANIZATION Several basic social processes that occur in all work group help to hold the group together , regulate group behaviour, coordinate group avtivities, and stimulate action by group members
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FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI
BASIC GROUP PROCESSES
CONFORMITY
GROUP COHESIVENESS
GROUP EFFICACY
COOPERATION AND COMPETITION IN WORK GROUPS
CONFLICT IN WORK GROUPS & ORGANIZATION
Several basic social processes that occur in all work group help to hold the group together , regulate group behaviour, coordinate group avtivities, and stimulate
action by group members
FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI
CONFORMITY
Conformity : the Process of adhering to group norms
Norms : rules that group adopt governing appropriate and inappropriate behavior for members
FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI
GROUP COHESIVENESS
Cohesiveness: the degree of attraction among group members
Social glue that hold people together in group, team spirit assume More productive with Work Related & Critical for Group Success
FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI
GROUP EFFICACY
Group Efficacy : a group shared belief that they can attain organizational outcomes
Group Efficacy levels seem to be a better predictor of group performance than the Sum of individual’s member self efficacy
Stressor : an environmental event that is perceived by an individual to be threatening
FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI
COOPERATION AND COMPETITION
Cooperation is critical to the effective functioning of work groups and organization
Competition : the process whereby group members are pitted against one another to achieve individual goals.
FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI
CONFLICT IN WORK GROUP & ORGANIZATION
Conflict : behavior by person or group intended to inhibit the attaninment of goals by another person or group
The key to successful conflict resolution from the managerial perspective is to maintain a broad perspective, trying to find workable solution and considering the
protensial side effects that may result from resolution process
FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI
TASK & RELATIONSHIP CONFLICT DLM INTRAGROUP
1. Task conflict akan memiliki efek fungsi pada saat relationship conflict nya rendah jika tinggi maka akan menyebabkan disfungsi effect. Manfaat dari task conflict pada level tertentu akan menghilang dengan meningkatnya relationship conflict.
2. Employee yang tidak terkena relationship conflict akan dapat melakuka stimulus anggota team yang lain melalui diksusi, ide baru, dan integrasi opini yang berbeda untuk meningkatkan pekerjaan,
3. Memberikan kesempatan orang untuk mengekspresikan idenya meningkatkan rasa keterlibatan dengan keputusan grup dan keinginan mereka untuk tetap berada dalam grup.
4. Organisasi memerlukan petunjuk praktis untuk mengelola intragrup conflict.
1. Sebelum perencanaan untuk melakukan intervensi harus diupayakan untuk memahami konflik yang akan muncul.
2. Manager harus melakukan diskusi terbuka terkait tugas tertentu untuk meningkatkan kualitas keputusan yang dapat diterima.
3. Manager harus melakukan upaya mitigasi sesegera mungkin jika terjadi relationship conflict.
4. Perhatian khusus harus dilakukan pada level conflict tertentu karena ada efek interaktif antara conflict dan reaksi affective (emosi) untuk menjaga efektifitas organisasi.
Fransisco J. Medina, Lourdes Munduate dan Miguel A Dorado
FAKULTAS PSIKOLOGI UNIVERSITAS INDONESIA PSIKOLOGI INDUSTRI DAN ORGANISASI