200817 Business Communication Skills 200817 Business Communication Skills 2014 1
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200817
Business Communication Skills
200817 Business Communication Skills 2014
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Welcome to Week One
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Introduction to Business Communications Skills
Introduction
Lecturer:
Luke Alexander (Tuesday evening)
Contact details:
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Introduction
Lecturer:
John Edwards (Wednesday evening)
Contact details:
au.linkedin.com/in/jcpedwards/
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Introduction
Everyone in the class
• Your name • Where you come from (town / city / country) • Your interests / hobbies – something interesting about you!
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Introduction to the course
• How we learn from each other
• Unit Outline
• Assessment items
– Writing a summary and recommendations (Week 3)
– Critical Review (Week 7)
– Group Project (Week 10)
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Introduction to the course
Unit Outline
• Is posted on Blackboard
• Topics listed by week
• Notes the assessment items
• Please read and read again
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Unit Schedule / Topics Week Lecture Topics
1. Introduction 2. Language in various business contexts Negotiation and Conflict Resolution 3. Cross-cultural issues in business communications 4. Team and Group Dynamics. Leadership. Dealing with non-contributors. 5. Critical thinking, argument, logic and persuasion
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Unit Schedule / Topics Week Lecture Topics
6. Oral presentations and public speaking
7. Writing – Part 1
• Tying a report together – useful theory and concepts on language in business contexts.
• Cohesion in language
• Theme and thematic progression
• Putting your thoughts/opinions into a report. Moduality and attitude.
8. Writing - Part 2
• Writing for the web 9. Writing - Part 3 Writing reflective journals; academic writing 10. Team Presentations and Reports due 9
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Assessment No. 1 Writing a summary and recommendations
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Overview: Writing a background document of 500 words (summary task) and making a recommendation based on it. Article: To be provided in the Week 1 class and posted on vUWS. Due: Hand in a hard copy at the start of the Session 4 class. Worth: 20% What is an summary? A summary provides a broad overview of an essay or article’s most important points and is significantly shorter than the essay or article.
Assessment No. 2 Critical review
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Overview Compare and critically review two business reports (which are provided in the Week 4 class). Details The focus of this assignment is the student’s ability to identify the communication objectives and “spin” in business type documents. Further details and materials for this assignment will be made available to the students in the Week 4 class and posted on vUWS. Number of words: 1,500 words. Due: Hand in a hard copy at the start of the Session 7 class. Worth: 40%
Assessment No. 3 Group project
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Overview Students will be put into teams, to undertake a group project. Details Briefly, the task will be twofold. • The team will spend several weeks of the session designing the first edition of
an organisations e-newsletter.
• Then, in Week 10, the team will present both the e-newsletter edition which the team have designed AND the team’s case as to why the organisation should continue with a e-newsletter along those lines. This presentation will be to the Board of Directors (or other management body) of the organisation .Each team will also be asked to present agendas and minutes of team meetings at two stages of the project during the Session.
Assessment No. 3 Group project
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Note: Further details and materials for this assignment will be made available to the students in the Week 5 class and posted on vUWS. Due: Hand in a hard copy of the presentation, minutes of the meeting, agenda, design of the e-newsletter at the start of the Session 10 class. Worth: 40%
Report / Presentation
What makes a good presentation?
What makes a good report?
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Textbook and Related Materials
Dwyer, J 2012, Communication for Business and the Professions: Strategies and skills, custom version of 5th edition. Pearson Education Australia.
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Why are communication skills so important?
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Collaborative Communication Technologies
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Collaborative Communication Technologies
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Discuss the impact of social media on organisations.
Current Impacts on Communication
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What are the characteristics of a diverse workforce?
Ethical Behaviour
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What do you feel are important elements if you are designing a ethical code for an organisation?
Next Week
• Language in various business contexts
• Negotiation and Conflict Resolution
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