2007 © Laat kennis werken Kennisborging Maintenance Paul van Exel USPI Frans Terhorst Elsevier Opleidingen
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2007 © Laat kennis werken
Kennisborging Maintenance
Paul van ExelUSPI
Frans TerhorstElsevier Opleidingen
2007 © Laat kennis werken
We help to improve the performance of • Plant maintenance• Plant operations
Core Competence
HOW?
Structuring according to EKM ®
(Elsevier’s Knowledge Method) Top – down and redesign the essential
content
2007 © Laat kennis werken
Overview Knowledge Management System
Oefentoets opgave
en
praktijkcasesTraining Manual
Process Description
Normal Operations
Control room Manual
Proceed / Working Instructions
Training / testing questions
and
tasks / cases
2007 © Laat kennis werken
Person-bound
knowledge
Learning material
Company-bound
knowledge
Platform manual
Platform manual
Platform manual
Platform manual
Operationmanual
Plant description
Plant description
Plant description
Plant description
Company procedures
Safety regulations
Information
Quality systems
2007 © Laat kennis werken
Knowledge partTraining documentKnowledge part
Training documentKnowledge partTraining documentKnowledge part
Training document
Knowledge partKnowledgeKnowledge part
KnowledgeKnowledge partKnowledgeKnowledge part
Knowledge
Knowledge questions bank
Accelerator
Authorisation-status
...
Knowledge specialist
Author
Administrator
DigitaleCoachMentor
Knowledge data
Registration data
Communication data
Management
Communication
Input content
Administrator module
User
Company bound
Knowledge
Secure experience
Open & closedquestions
Test
Knowledge input
Knowledge definition Structure
Knowledge retain
Secure Knowledge
Knowledge retain
Statistic
Internet& E-mail Output
FeedbackQuestionsRemarks
Knowledge Training test
Company Knowledge
Input
2007 © Laat kennis werken
• Top Down Example
• Intranet example
• Refinery
• Maintenance
Management of Knowledge
2007 © Laat kennis werken
Let Knowledge work
www.elsevierkennismanagement.nl
Frans Terhorst
Tel: 0650 244 103
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