2005 Mission Critical Survey - …download.microsoft.com/download/1/8/a/18a10d4f-deec-4d5e-8b24-87c...presentation contains the weighted results of this survey. ... HRM DWH/BI EAI

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Survey Report

IDC Quantitative Research GroupOctober, 2005

2005 Mission Critical Survey

October, 2005

ContentsContents

About This SurveyObjectives and MethodologyKey Research Areas

– Operating Systems– Application Platform– Web Services and SOA– Application Server

Respondent ProfilesAppendix (Remaining Survey Questions)

About This Survey ReportAbout This Survey ReportMicrosoft contracted IDC’s Quantitative Research Group to conduct a survey of Information Technology (IT) organizations to assess the state of current practices towards mission critical applications. This presentation contains the weighted results of this survey.IDC disclaims all warranties, expressed or implied, of the fitness of results for a particular purpose. These data should not be deemed as an IDC endorsement of any product or service, nor should theybe taken to represent actual or implied IDC market share, forecast, industry average, or opinion. This slide deck, in its entirety, may be shared with Microsoft business partners, clients and prospects.This slide deck must be used as a whole. Individual slides, graphics or statistics cannot be quoted separately or taken out of context.This slide deck may be provided to the press as background information only. Excerpts from this report may not be republished, redistributed or otherwise made available by the press without prior written consent of IDC.

Objectives and MethodologyObjectivesObjectives and MethodologyObjectives

The primary objectives of the study was to assess:What types of mission critical applications are in use

– “Mission critical application” was left to the assessment of therespondent based on their knowledge of their company’s application portfolio, although email was excluded from possiblechoices

What software platforms are used to build mission critical applicationsWhat operating environments are used to host mission critical applicationsThe preferred provider for key components of the application platform such as application server, web services / SOA software, message queuing software, and other software categoriesOther important information relevant to mission critical applications such as role of standards and criteria for evaluating solutions

Objectives and MethodologySurvey DesignObjectives and MethodologySurvey Design

Survey questions were grouped into the following categoriesScreeningCompany/respondent profileCompany-wide platform and operating environmentCurrent primary projectStandardsVendor Satisfaction

Objectives and MethodologySampling/Screening CriteriaObjectives and MethodologySampling/Screening Criteria

Respondents were screened and interviewed via telephoneThe following sampling/screening criteria were followed:

Company size equal/greater than 1,000 employeesRespondent must be IT decision maker, developer, or architectRespondent must be engaged in more than one software development activityRespondent must play leading role in integration or new software developmentAnalyst or market research firms and IT providers were not surveyed

Objectives and MethodologySurvey Terminology and DefinitionsObjectives and MethodologySurvey Terminology and Definitions

Key Definitions used in the Mission Critical Survey (verbatim from the survey instrument)

Mission critical Applications– “Business applications, excluding email, that would bring your

company to a stop if they were not running. Mission critical applications are typically supported and managed by a central ITstaff. Examples of such applications are airline reservation systems and order processing for a retail store chain.”

Application Technology Platform– “The platform on which you build applications and application

suites. Examples include J2EE, Microsoft .NET. Mainframes, and others.”

Web Services– “…components which use SOAP, WSDL, UDDI, or other WS*

standards.”Service Oriented Architecture

– “Software topology where an application is built of programmatically accessible ‘black box’ business components, called services, and clients act as consumers of those services.”

Objectives and MethodologySurvey Terminology and DefinitionsObjectives and MethodologySurvey Terminology and Definitions

Key Respondent Role Definitions used in the Mission Critical SurveyIT Decision Maker

– “Works in IT and has significant decision making authority related to technology purchases and operations”

Developer– “Works in the IT department with main responsibility to create

software applications”Architect

– “Main responsibility is designing, specifying, or architecting applications”

Objectives and MethodologyQuotas, Weighting, and Confidence LimitsObjectives and MethodologyQuotas, Weighting, and Confidence Limits

QuotasWorldwide quota metRegional quotas metCountry quotas met with exception of Canada (surveys in India still in process)

WeightingObservations are weighted at the country levelA country weight is its proportion of IT spending relative to the total IT spending of the 9 countries where surveys occurred

Confidence LimitsWorldwide 95% Confidence limits (n=1,750) is +/- 2.3%Regional Segment 95% confidence limits (n=500-600) is +/- 4.0%Country 95% confidence limits (n=200) is +/-7.0%

Objectives and MethodologyMinimum Quotas and CompletesObjectives and MethodologyMinimum Quotas and Completes

Geography (Quota) IT Decision Maker Developer Architect Total (Quota)

United States (100) 174 145 136 455 (350)

Canada (30) 28 9 8 45 (150)

NA Segment (130) 202 154 144 500 (500)

Germany (50) 104 55 50 209 (200)

France (50) 103 52 47 202 (200)

United Kingdom (50) 100 49 51 200 (200)

Europe Segment (150) 307 156 148 611 (600)

Japan (50) 93 53 54 200 (200)

China (50) 75 53 72 200 (200)

South Korea (50) 61 74 65 200 (200)

India (50) 91 67 49 207 (200)

Asia Segment (200) 320 247 240 807 (600)

Total (430) 829 557 532 1,918 (1,700)

Application Platform AnalysisApplication Platform AnalysisApplication Platform Environment

Q1: Company approach to technologyQ3: Mission critical application typesQ5: Mission critical application distribution across OSQ7: Current application platforms in useQ8: Current primary application platformQ9: Future primary application platformQ10: Current primary vendor for application platformQ11: Future primary vendor for application platform

Company Approach to Technology Worldwide and Regional SegmentsCompany Approach to Technology Worldwide and Regional Segments

4.6%

18.5%

11.5%

11.9%

35.9%

21.4%

39.5%

34.9%

55.5%

59.3%

48.7%

52.1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Asia Segment

Europe Segment

NA Segment

Worldwide

Percent of Respondents

Cutting Edge Aggressive Conservative

Q1: How would you characterize your company’s approach to technology development?

Source: 2005 Mission Critical Survey, weighted data, N=1,740

Mission Critical Application TypesWorldwideMission Critical Application TypesWorldwide

20.5%

20.7%

36.3%

41.9%

45.2%

47.3%

47.3%

47.7%

50.6%

54.2%

55.6%

56.3%

72.3%

75.5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

PSA

SFA

DSS

SCM

Project Mgmt & Logistics

CRM

Customer Web Application

HRM

DWH/BI

EAI

Txn Processing

ERP

E-mail

Accounting & Finance

Percent of Respondents - Worldwide

Q3: Which of the following application types does your company consider to be mission-critical? (Multiple response)


Mission Critical Application Types NA SegmentMission Critical Application Types NA Segment

22.6%

24.8%

46.9%

42.8%

60.7%

54.9%

59.5%

54.1%

58.0%

67.2%

66.3%

60.1%

77.9%

83.4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

PSA

SFA

DSS

SCM


CRM


HRM

DWH/BI

EAI

Txn Processing

ERP

E-mail


Percent of Respondents - NA Segment


Source: 2005 Mission Critical Survey, weighted data, N=500

Mission Critical Application TypesEurope SegmentMission Critical Application TypesEurope Segment

23.8%

14.1%

25.9%

41.2%

45.4%

45.0%

39.5%

51.6%

43.4%

52.1%

42.6%

49.6%

72.9%

81.2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

PSA

SFA

DSS

SCM


CRM


HRM

DWH/BI

EAI

Txn Processing

ERP

E-mail


Percent of Respondents - Europe Segment



Mission Critical Application TypesAsia SegmentMission Critical Application TypesAsia Segment

9.1%

15.7%

18.3%

40.9%

27.5%

28.0%

21.9%

20.9%

40.9%

18.1%

39.9%

51.8%

54.5%

42.7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

PSA

SFA

DSS

SCM


CRM


HRM

DWH/BI

EAI

Txn Processing

ERP

E-mail


Percent of Respondents - Asia Segment



Mission Critical Application DistributionWorldwideMission Critical Application DistributionWorldwide

4.5%

4.5%

4.8%

5.4%

7.9%

8.6%

10.8%

11.1%

42.3%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

iSeries

Linux

HP-UX

OS/390 (z/Series)

Other

IBM AIX

Sun Solaris

Unix (unspecified)

Windows Server (2003/2000/NT)

Mean Percent - Worldwide

Q5. What percentage of your mission critical applications run on…?(Multiple response adding to 100%)


Mission Critical Application Distribution NA SegmentMission Critical Application Distribution NA Segment

5.1%

4.4%

3.8%

8.5%

10.3%

4.1%

6.6%

13.0%

44.2%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

iSeries

Linux

HP-UX

OS/390 (z/Series)

Other

IBM AIX

Sun Solaris

Unix (unspecified)


Mean Percent - NA Segment



Mission Critical Application Distribution Europe SegmentMission Critical Application Distribution Europe Segment

4.7%

7.0%

3.4%

0.5%

7.6%

6.4%

8.4%

13.6%

48.5%

0% 10% 20% 30% 40% 50%

iSeries

Linux

HP-UX

OS/390 (z/Series)

Other

IBM AIX

Sun Solaris

Unix (unspecified)


Mean Percent - Europe Segment



Mission Critical Application Distribution Asia SegmentMission Critical Application Distribution Asia Segment

2.5%

1.3%

10.1%

2.4%

0.8%

25.0%

27.2%

2.2%

28.5%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

iSeries

Linux

HP-UX

OS/390 (z/Series)

Other

IBM AIX

Sun Solaris

Unix (unspecified)


Mean Percent - Asia Segment



Current Application Platforms in UseWorldwideCurrent Application Platforms in UseWorldwide

9.6%

0.7%

0.8%

0.9%

0.9%

1.0%

1.3%

1.3%

1.7%

2.3%

2.9%

3.1%

3.8%

6.4%

7.1%

16.2%

16.8%

25.3%

35.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

Novell/Netware

Cold Fusion

COBOL

Custom Built

VS/Basic

C/C++

Linux

CORBA

My SQL

IBM

SAP

AS/400

Oracle

Unix, HP, Solaris, AIX

Other Microsoft

Mainframe

J2EE or other Java

Microsoft .NET


Q7: What software application platforms do your company’s mission critical applications currently run on? (Multiple response, unprompted)


Current Application Platforms in Use NA SegmentCurrent Application Platforms in Use NA Segment

7.4%0.8%

1.3%1.2%

1.4%1.4%

1.8%

0.6%2.8%

3.0%2.6%

3.1%

3.7%5.8%

6.2%11.8%

19.7%32.5%

44.0%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/RefusedNovell/Netware

Cold Fusion

COBOLCustom Built

VS/BasicC/C++

LinuxCORBA

My SQL

IBMSAP

AS/400Oracle

Unix, HP, Solaris, AIXOther Microsoft

Mainframe

J2EE or other JavaMicrosoft .NET




Current Application Platforms in Use Europe SegmentCurrent Application Platforms in Use Europe Segment

10.1%1.1%

0.0%0.0%

0.7%0.5%

1.0%

3.5%0.3%

2.0%2.7%

4.4%

4.6%6.9%

11.2%21.4%

8.9%15.9%

22.8%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/RefusedNovell/Netware

Cold Fusion

COBOLCustom Built

VS/BasicC/C++

LinuxCORBA

My SQL

IBMSAP

AS/400Oracle

Unix, HP, Solaris, AIXOther Microsoft

Mainframe

J2EE or other JavaMicrosoft .NET




Current Application Platforms in Use Asia SegmentCurrent Application Platforms in Use Asia Segment

16.1%

0.0%

0.6%

1.1%

0.0%

0.4%

0.0%

0.7%

0.2%

0.2%4.1%

1.7%

3.3%

7.8%

4.9%

20.6%

19.7%

17.5%

29.1%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

Novell/Netware

Cold Fusion

COBOL

Custom Built

VS/Basic

C/C++

Linux

CORBA

My SQL

IBM

SAP

AS/400

Oracle


Other Microsoft

Mainframe

J2EE or other Java

Microsoft .NET




Current/Future Primary Application PlatformWorldwideCurrent/Future Primary Application PlatformWorldwide

12.0%

0.6%

0.6%

0.7%

0.7%

1.7%

2.2%

2.7%

3.5%

3.7%

11.2%

12.6%

12.7%

21.4%

13.3%

0.4%

0.8%

1.3%

0.5%

1.4%

2.4%

1.5%

3.5%

4.7%

10.5%

6.1%

15.7%

28.6%

0% 5% 10% 15% 20% 25% 30% 35%

Don't Know/Refused

Custom Built

My SQL

Linux

C/C++

IBM

SAP

AS/400

Oracle


Other Microsoft

Mainframe

J2EE or other Java

Microsoft .NET


Future PlatformCurrent Platform

Q8: Which software application platform does your company currently use for the greatest number of its mission critical applications? (Single response)Q9: Which software application platform do you expect to use the most for developing mission critical applications at your company in the next 2 years? (Single response)


Current/Future Primary Application Platform NA SegmentCurrent/Future Primary Application Platform NA Segment

11.2%

1.0%

0.6%

0.3%

1.2%

1.4%

2.5%

2.4%

3.4%

3.1%

8.9%

14.1%

15.8%

23.6%

7.9%

0.6%

0.6%

0.9%

0.8%

1.0%

2.4%

1.5%

2.9%

5.1%

9.5%

2.9%

19.6%

33.3%

0% 5% 10% 15% 20% 25% 30% 35%

Don't Know/Refused

Custom Built

My SQL

Linux

C/C++

IBM

SAP

AS/400

Oracle


Other Microsoft

Mainframe

J2EE or other Java

Microsoft .NET





Current/Future Primary Application Platform Europe SegmentCurrent/Future Primary Application Platform Europe Segment

10.8%

0.3%

1.0%

1.7%

0.4%

1.3%

2.5%

3.6%

2.8%

5.7%

15.4%

7.3%

9.2%

17.4%

14.9%

0.0%

1.5%

3.2%

0.2%

1.2%

3.9%

2.7%

4.9%

5.2%

12.4%

4.9%

11.8%

23.5%

0% 5% 10% 15% 20% 25% 30% 35%

Don't Know/Refused

Custom Built

My SQL

Linux

C/C++

IBM

SAP

AS/400

Oracle


Other Microsoft

Mainframe

J2EE or other Java

Microsoft .NET





Current/Future Primary Application Platform Asia SegmentCurrent/Future Primary Application Platform Asia Segment

16.5%

0.0%

0.1%

0.5%

0.0%

3.3%

1.2%

2.6%

5.0%

2.2%

13.4%

16.1%

8.4%

21.0%

26.5%

0.1%

0.4%

0.2%

0.1%

3.0%

0.6%

2.1%

2.8%

2.7%

8.9%

3.8%

10.1%

22.6%

0% 5% 10% 15% 20% 25% 30% 35%

Don't Know/Refused

Custom Built

My SQL

Linux

C/C++

IBM

SAP

AS/400

Oracle


Other Microsoft

Mainframe

J2EE or other Java

Microsoft .NET





Current Primary Application Platform VendorWorldwideCurrent Primary Application Platform VendorWorldwide

10.3%

0.8%

0.8%

0.9%

0.9%

0.9%

1.0%

1.1%

4.2%

4.4%

5.2%

7.5%

21.0%

29.1%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

BEA

Hitachi

Fujitsu

NEC

Siemens

In House/Custom

Dell

Sun

HP

SAP

Oracle

IBM

Microsoft


Q10: What vendor is the primary supplier of the application technology platform company’s largest number of mission critical applications? (Single response, unprompted)


Current Primary Application Platform Vendor NA SegmentCurrent Primary Application Platform Vendor NA Segment

9.2%

0.8%

0.0%

0.0%

0.0%

1.2%

1.4%

1.1%

5.3%

4.0%

4.9%

6.9%

24.0%

29.2%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

BEA

Hitachi

Fujitsu

NEC

Siemens

In House/Custom

Dell

Sun

HP

SAP

Oracle

IBM

Microsoft




Current Primary Application Platform Vendor Europe SegmentCurrent Primary Application Platform Vendor Europe Segment

6.2%

0.8%

0.0%

0.0%

0.3%

1.0%

0.9%

1.5%

2.8%

7.7%

8.3%

7.1%

17.3%

30.1%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

BEA

Hitachi

Fujitsu

NEC

Siemens

In House/Custom

Dell

Sun

HP

SAP

Oracle

IBM

Microsoft




Current Primary Application Platform Vendor Asia SegmentCurrent Primary Application Platform Vendor Asia Segment

19.8%

0.6%

4.6%

4.9%

4.6%

0.0%

0.0%

0.3%

2.8%

1.4%

2.0%

8.9%

18.4%

25.9%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

BEA

Hitachi

Fujitsu

NEC

Siemens

In House/Custom

Dell

Sun

HP

SAP

Oracle

IBM

Microsoft




Future Primary Application Platform Vendor WorldwideFuture Primary Application Platform Vendor Worldwide

14.0%

0.7%

0.7%

0.9%

1.0%

1.9%

3.5%

3.7%

5.5%

7.4%

17.1%

31.3%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

In House/Custom

BEA

Siemens

Fujitsu

Dell

Sun

HP

SAP

Oracle

IBM

Microsoft


Q11:Which vendor do you expect to use in the next two years as the primary supplier of you application technology platform? (Single response, unprompted)


Future Primary Application Platform Vendor NA SegmentFuture Primary Application Platform Vendor NA Segment

10.6%

0.0%

0.8%

1.0%

0.0%

2.3%

4.1%

3.8%

5.1%

6.7%

18.5%

34.3%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

In House/Custom

BEA

Siemens

Fujitsu

Dell

Sun

HP

SAP

Oracle

IBM

Microsoft




Future Primary Application Platform Vendor Europe SegmentFuture Primary Application Platform Vendor Europe Segment

27.00%

3.50%

0.30%

0.00%

4.90%

0.00%

2.40%

1.60%

2.30%

9.70%

17.90%

22.70%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

In House/Custom

BEA

Siemens

Fujitsu

Dell

Sun

HP

SAP

Oracle

IBM

Microsoft




Future Primary Application Platform Vendor Asia SegmentFuture Primary Application Platform Vendor Asia SegmentQ11:Which vendor do you expect to use in the next two years as the primary supplier of you application technology platform? (Single response, unprompted)


27.00%

3.50%

0.30%

0.00%

4.90%

0.00%

2.40%

1.60%

2.30%

9.70%

17.90%

22.70%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

In House/Custom

BEA

Siemens

Fujitsu

Dell

Sun

HP

SAP

Oracle

IBM

Microsoft


Primary Application AnalysisPrimary Application AnalysisPrimary Application Description

Q16: Number of peak concurrent usersQ22: Offshoring of primary projectQ23: Percent of primary project offshoredQ28: Does primary project use an application serverQ29: Main application server usedQ36: Are you working with Web servicesQ37 Vendors used for Web servicesQ38: Are you working with SOAQ39: Vendors used for SOAQ43: Does primary project use messaging or queuingQ44: Messaging or queuing technologies usedQ46: Software used for managing and monitoring applications

Number of Peak Concurrent UsersWorldwide and Regional SegmentsNumber of Peak Concurrent UsersWorldwide and Regional Segments

3.5%

0.5%

0.4%

1.0%

3.6%

0.9%

0.8%

1.4%

2.0%

2.6%

5.3%

3.9%

11.9%

16.5%

21.2%

18.3%

22.0%

14.2%

13.0%

15.0%

19.9%

18.9%

13.1%

15.7%

37.2%

46.4%

46.2%

44.6%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Asia/Pacific

Western Europe

North America

Worldwide


<300300-499500-9991000-999910,000 or moreDon't knowRefused


Q16: How many end users will use your primary project or application concurrently at peak times?

Offshoring of Primary ProjectWorldwide and Regional SegmentsOffshoring of Primary ProjectWorldwide and Regional Segments

50.2

0

20

40

60

80

100

Asia

Percent of respondents

answering "yes"%

Q22: Is any part of the development or deployment of your primary application offshored?


Percent of Primary Application OffshoredWorldwide and Regional SegmentsPercent of Primary Application OffshoredWorldwide and Regional Segments

10.8%

0.0%

3.1%

4.7%

7.0%

5.7%

3.1%

9.5%

16.4%

13.9%

3.1%

9.5%

22.6%

20.6%

17.9%

19.8%

19.1%

18.8%

39.8%

28.6%

24.1%

39.9%

33.1%

31.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Asia Segment

Europe Segment

NA Segment

Worldwide


1-24%25-49%50-74%75-99%100%Don't Know/Refused

Q23: What percentage (of primary project) was offshored?


Primary Project Use of Application ServerWorldwide and Regional SegmentsPrimary Project Use of Application ServerWorldwide and Regional Segments

72.5% 79.2% 79.0% 77.9%

0%10%20%30%40%50%60%70%80%90%

100%

Asia Segment Europe Segment NA Segment Worldwide


answering "yes"

Q28: Does your primary project use an application server?


Main Application Server Used on ProjectWorldwideMain Application Server Used on ProjectWorldwide

4.7%

2.4%

2.8%

3.0%

3.1%

3.9%

12.1%

12.2%

37.0%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

HP

SunOne AS

TomCat

SAP

BEA WebLogic Server

Oracle AS

IBM WebSphere AS

.NET/Windows Server


Q29: What is the main application server for this application?(Read list as necessary)


Main Application Server Used on Project NA SegmentMain Application Server Used on Project NA Segment

3.5%

2.5%

3.3%

3.1%

2.9%

5.5%

10.4%

11.9%

36.8%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

HP

SunOne AS

TomCat

SAP

BEA WebLogic Server

Oracle AS

IBM WebSphere AS

.NET/Windows Server




Main Application Server Used on Project Europe SegmentMain Application Server Used on Project Europe Segment

4.0%

2.6%

3.5%

2.9%

5.6%

2.1%

14.5%

8.5%

36.1%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

HP

SunOne AS

TomCat

SAP

BEA WebLogic Server

Oracle AS

IBM WebSphere AS

.NET/Windows Server




Main Application Server Used on Project Asia SegmentMain Application Server Used on Project Asia Segment

9.9%

2.0%

2.7%

12.0%

18.3%

40.9%

1.9%

0.5%

0.5%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

HP

SunOne AS

TomCat

SAP

BEA WebLogic Server

Oracle AS

IBM WebSphere AS

.NET/Windows Server




Work with Web ServicesWorldwide and Regional SegmentsWork with Web ServicesWorldwide and Regional Segments

31.4% 34.0% 31.5% 32.1%

0%10%20%30%40%50%60%70%80%90%

100%



answering "yes"

Q36: Are you currently working on any Web services?


Vendors Used for Web ServicesWorldwideVendors Used for Web ServicesWorldwide

16.2%

1.3%

2.5%

2.7%

2.7%

3.2%

4.5%

7.8%

8.6%

17.3%

35.5%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

Web Methods

Java

Sun

BEA

SAP

Oracle

Open Source

Custom/In-house

IBM

Microsoft


Q37. Which vendor’s software technologies does your company use for Web services(Multiple responses, do not read list of vendors)


Vendors Used for Web Services NA SegmentVendors Used for Web Services NA Segment

10.2%

2.4%

4.6%

2.6%

3.3%

3.3%

3.3%

6.8%

12.7%

19.8%

40.5%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Don't Know/Refused

Web Methods

Java

Sun

BEA

SAP

Oracle

Open Source

Custom/In-house

IBM

Microsoft




Vendors Used for Web Services Europe SegmentVendors Used for Web Services Europe Segment

21.8%

0.0%

0.0%

2.5%

1.9%

3.8%

5.7%

14.8%

4.9%

11.8%

32.2%

0% 5% 10% 15% 20% 25% 30% 35%

Don't Know/Refused

Web Methods

Java

Sun

BEA

SAP

Oracle

Open Source

Custom/In-house

IBM

Microsoft




Vendors Used for Web Services Asia SegmentVendors Used for Web Services Asia Segment

27.2%

0.0%

0.1%

2.5%

2.1%

2.2%

4.6%

1.1%

2.0%

17.4%

25.9%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

Web Methods

Java

Sun

BEA

SAP

Oracle

Open Source

Custom/In-house

IBM

Microsoft


Q37. Which vendor’s software technologies does your company use for Web services?(Multiple responses, do not read list of vendors)


Work With SOAWorldwide and Regional SegmentsWork With SOAWorldwide and Regional Segments

9.7%20.6%

25.4% 21.3%

0%10%20%30%40%50%60%70%80%90%

100%



answering "yes"

Q38. Are you currently working on any applications that use service oriented architectures?


Vendors Used for SOAWorldwideVendors Used for SOAWorldwide

13.2%

3.0%

4.0%

4.7%

8.1%

12.3%

20.9%

31.3%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

BEA

Open Source

SAP

Oracle

In-house

IBM

Microsoft


Q39. Which vendor’s software technologies does your company use for applications that use service oriented architectures? (Multiple responses, do not read list)


Vendors Used for SOA NA SegmentVendors Used for SOA NA Segment

11.9%

3.2%

2.4%

3.2%

6.5%

15.7%

25.4%

32.1%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

BEA

Open Source

SAP

Oracle

In-house

IBM

Microsoft




Vendors Used for SOA Europe SegmentVendors Used for SOA Europe Segment

16.0%

2.9%

8.7%

8.9%

7.6%

8.0%

5.7%

29.5%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

BEA

Open Source

SAP

Oracle

In-house

IBM

Microsoft




Vendors Used for SOA Asia SegmentVendors Used for SOA Asia Segment

18.2%

1.9%

3.6%

3.4%

7.5%

0.0%

29.6%

31.5%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't Know/Refused

BEA

Open Source

SAP

Oracle

In-house

IBM

Microsoft




Use of Messaging or QueuingWorldwide and Regional SegmentsUse of Messaging or QueuingWorldwide and Regional Segments

17.8%38.4% 43.9% 37.6%

0%10%20%30%40%50%60%70%80%90%

100%



answering "yes"

Q43. Does your primary project or application use messaging or queuing technologies?


Messaging or Queuing Technologies UsedWorldwideMessaging or Queuing Technologies UsedWorldwide

14.2%

1.3%

1.5%

1.8%

2.1%

4.0%

4.2%

6.6%

30.5%

33.2%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%

Don't Know/Refused

JMS

Oracle

Proprietary

SAP XI

Custom

TIBCO Rendezvous

BEA MessageQ

IBM MQ Series

Microsoft MSMQ


Q44. Which of the following messaging or queuing technologies does your primary project or application use? (Multiple responses, read list)


Messaging or Queuing Technologies Used NA SegmentMessaging or Queuing Technologies Used NA Segment

10.9%

1.4%

1.4%

1.4%

1.9%

5.9%

6.1%

7.7%

35.3%

23.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%

Don't Know/Refused

JMS

Oracle

Proprietary

SAP XI

Custom

TIBCO Rendezvous

BEA MessageQ

IBM MQ Series

Microsoft MSMQ




Messaging or Queuing Technologies Used Europe SegmentMessaging or Queuing Technologies Used Europe Segment

21.5%

1.3%

3.3%

3.7%

3.4%

0.5%

0.8%

2.9%

16.6%

29.9%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%

Don't Know/Refused

JMS

Oracle

Proprietary

SAP XI

Custom

TIBCO Rendezvous

BEA MessageQ

IBM MQ Series

Microsoft MSMQ




Messaging or Queuing Technologies Used Asia SegmentMessaging or Queuing Technologies Used Asia Segment

19.2%

0.5%

0.0%

0.0%

0.0%

0.0%

0.6%

7.2%

37.6%

30.2%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%

Don't Know/Refused

JMS

Oracle

Proprietary

SAP XI

Custom

TIBCO Rendezvous

BEA MessageQ

IBM MQ Series

Microsoft MSMQ




Managing & Monitoring Software UsedWorldwideManaging & Monitoring Software UsedWorldwide

34.7%

0.9%

1.0%

1.2%

1.3%

2.2%

3.7%

3.9%

12.0%

13.2%

21.1%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%

Don't Know/Refused

Oracle

Active Directory

Proprietary

SAP

Custom

CA Unicenter

None

IBM Tivoli

HP OpenView

Microsoft SMS/MoM


Q46. What software does your application use for managing & monitoring the production environment? (Multiple responses)


Managing & Monitoring Software Used NA SegmentManaging & Monitoring Software Used NA Segment

26.7%

0.6%

0.6%

0.6%

0.8%

3.8%

4.7%

4.8%

15.1%

15.3%

25.1%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%

Don't Know/Refused

Oracle

Active Directory

Proprietary

SAP

Custom

CA Unicenter

None

IBM Tivoli

HP OpenView

Microsoft SMS/MoM




Managing & Monitoring Software Used Europe SegmentManaging & Monitoring Software Used Europe Segment

34.5%

2.2%

2.9%

3.4%

3.5%

0.2%

2.9%

4.9%

5.6%

10.0%

18.6%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%

Don't Know/Refused

Oracle

Active Directory

Proprietary

SAP

Custom

CA Unicenter

None

IBM Tivoli

HP OpenView

Microsoft SMS/MoM




Managing & Monitoring Software Used Asia SegmentManaging & Monitoring Software Used Asia Segment

56.7%

0.4%

0.0%

0.0%

0.1%

0.0%

2.3%

0.0%

12.0%

11.6%

12.8%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60%

Don't Know/Refused

Oracle

Active Directory

Proprietary

SAP

Custom

CA Unicenter

None

IBM Tivoli

HP OpenView

Microsoft SMS/MoM




Key Research AreasWorldwide - Primary Application Description (1/2)

Key Research AreasWorldwide - Primary Application Description (1/2)

Q47. What key platform technology would you say your application relies upon the most?

30.8%

8.4%

5.6%

5.6%

3.4%

2.8%

2.2%

1.9%

1.8%

1.6%

0% 5% 10% 15% 20% 25% 30% 35%

MICROSOFT/.NET/SQL/ASP

UNIX/LINUX

IBM/WEBSPHERE

ORACLE

J2EE

SAP

AS 400/OS 400

MAINFRAME BASED

WEB SERVER

DATABASE

Percent of Respondents - WordwideSource: IDC's Mission Critical Study, July 2005 (% of Respondents -Wtd.)

Key Research AreasWorldwide - Primary Application Description (2/2)Key Research AreasWorldwide - Primary Application Description (2/2)Q47. What key platform technology would you say your application relies upon the most?

0.9%

0.8%

0.7%

0.7%

0.5%

0.4%

0.4%

0.4%

0.0% 0.2% 0.4% 0.6% 0.8% 1.0%

NETWORK (PLATFORM)TECHNOLOGY

SERVER TECHNOLOGY

MACROMEDIA

PROPRIETARY

.NET

C+

VB

DATABASE TECHNOLOGY

Percent of Respondents - WorldwideSource: IDC's Mission Critical Study, July 2005 (% of Respondents -Wtd.)

List of mentions –less than 0.4%

Active directoryCiscoPCBea weblogicFujitsuZserverPHPDbmsAcos-4NovellIMSAsset viewNecTivoliLa serverXSPInformixDelphi

Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ48. Does your company have corporate standards for software platforms and applications?

69.6%

0.0%

25.0%

50.0%

75.0%

100.0%

Yes

54.0%

0.0%

25.0%

50.0%

75.0%

100.0%

Yes

Percent of Respondents answering “Yes” - Worldwide

Q49. Does your work involve setting standards for other teams to use or for multiple departments to use?

Source: IDC's Mission Critical Study, July 2005, N=1,740

Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ50. Did you utilize any of the following presales technical help to select the standard platform?

In-depth technical or architectural discussion

27%

Vendor presentations

24%

Proof of concept

23%

Advanced pilot17%

None of the Above

9%

Percent of Respondents - WorldwideSource: IDC's Mission Critical Study, July 2005, FREQ=1,740

Q51. From which vendors did you receive these technical services?

Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selection

29.9%

25.7%

14.6%

6.7%

5.7%

5.3%

4.4%

3.7%

2.7%

2.5%

Microsoft

IBM

Oracle

HP

Sun

SystemsIntegrator/Consultant

SAP

DELL

CISCO

FUJITSU

Source: IDC's Mission Critical Study, July 2005, TOTAL UNWEIGHTED FREQ.=1,300



IN-HOUSEBEAOpen SourceNECHITACHISIEMENSTIBCONOVELLINTERNALESRIPEOPLESOFTMACROMEDIACOMPAQ


LOCALNONECOMPUTER ASSOCIATES/CAAPPLEEMCCDWWONDERWARESYBASECOGNOSUNISYSINFOWAVEPEGA SYSTEMSUNIXPTCCRYSTAL ENTERPRISESGEMININTTTOSHIBARICOHJRI

Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ52. Did you follow corporate standards for your primary project?

75.9%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

Yes

Source: IDC's Mission Critical Study, July 2005, TOTAL UNWEIGHTED FREQ. 1,740


Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ53. Which of the following was the single most influential person in making the platform decision for your organization?

30.8%

30.4%

9.3%

7.3%

6.2%

3.5%

0% 15% 30%

Business manager

Project architect

Project developer

Consultant

External IT planning

MANAGER/MANGEMENT


TOTAL UNWEIGHTED FREQ. 1,740 Source: IDC's Mission Critical Study, July 2005

2.5%

2.0%

1.7%

1.1%

0.9%

0%

COMMITTEE/TEAM

CEO/CIO/CTO

CENTRALOFFICE/INTERNAL/COM

PANY STANDARDS

VICE PRESIDENT

THE USER

Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ54. What is your most important criteria in making the application platform decision?

18.3

11.6

11.5

11.5

5.25

4.13.9

3.72.7

2.31.2

0

20

40

60

80

WW

Security

Ease of use (basic end)

Support/help available

Ease of use (user end)/functionality

Adheres to standards

Performance/efficiency/speed

Needs/objectives/requirements

Expandability/future use/flexibility

Cost

Functionality/capability

Integration/implementation/compatibilityReliability/availability



Other criteria less than 5%

Current/popular technologyPopularity/reputationTraining required/existing knowledgeThe quality of the softwareAccording to the development of the companyHigh-cost performanceThe type of the structureMan-machine conversationBusiness process

Key Research AreasWorldwide - Standards and platform selectionKey Research AreasWorldwide - Standards and platform selectionQ55. Which of the following criteria are important in your application platform selection process?

92.5%

85.0%

83.0%

76.1%

75.7%

72.5%

71.5%

67.1%

66.4%

62.8%

61.0%

39.1%

38.5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Reliability

Performance

Security

Software cost

Maintenance cost

Scalability

Vendor's commitment to support

Productivity/speed of development

Hardware cost

Interoperability

Existing skill sets in the organization

Broad availability of third-party tools and components

Cross-platform

Source: IDC's Mission Critical Study, July 2005, TOTAL UNWEIGHTED FREQ. 1,740


Q55-1. Which of the following sources do you use for support with problems you encounter while working with applications?

Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor Satisfaction

44.8%

24.1%

24.1%

10.3%

3.4%

6.9%

6.9%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Online vendor sites (e.g. alphaWorks, MSDN)

Other developers or mentors

By purchasing support or consulting

Online third-party sites (e.g., CodeGuru,TheServerSide)

News Groups

Other

Don't have support

BASE: India OnlyTOTAL UNWEIGHTED FREQ. 29 Source: IDC's Mission Critical Study, July 2005

BASE: India OnlyTOTAL UNWEIGHTED FREQ. 29

Q55-2. Which of the following sources do you use to get training on technology?


55.2%

51.7%

44.8%

17.2%

10.3%

0% 10% 20% 30% 40% 50% 60%

Books

Classroom

Online

Periodicals

Conferences


Source: IDC's Mission Critical Study, July 2005

Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor SatisfactionQ56-1. Are you Very Satisfied with...?

28.3%

26.8%

22.6%

15.9%

10.6%

2.9%

0% 5% 10% 15% 20% 25% 30%

Microsoft

Oracle

IBM

Sun

OpenSource

BEA

Source: IDC's Mission Critical Study, July 2005NOTE: Data is weighted by Country

Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor SatisfactionQ56-2. Are you Very / Somewhat Satisfied with...?

82.5%

64.1%

55.7%

36.4%

32.2%

10.5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Microsoft

Oracle

IBM

Sun

OpenSource

BEA

Source: IDC's Mission Critical Study, July 2005NOTE: Data is weighted by Country

Key Research AreasWorldwide - Vendor SatisfactionKey Research AreasWorldwide - Vendor SatisfactionQ56-3. Are you Very/Somewhat Dissatisfied with...?

11.0%

5.1%

5.0%

3.2%

2.4%

1.4%

0% 2% 4% 6% 8% 10% 12%

Microsoft

Oracle

IBM

Sun

OpenSource

BEA

NOTE: Data is weighted by Country Source: IDC's Mission Critical Study, July 2005


DK/REF= Do´t know / Refused to answer Source: IDC's Mission Critical Study, July 2005

28.3

39.6

19

4.3

54.2

49.6

64.5

55.8

9.1

3.7

10.9

23.6

2.8

0.7

2.2

1.9

3.4

3.5

2.8

3.3

1.4

3.2

10

2.1

MS- WW

MS- NA

MS- Europe

MS- Asia

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied

Very Dissatisfied Don't Use Vendor DK/REF

Q56-4. How are you in terms of Satisfaction with...?

Key Research Areas Worldwide - Vendor SatisfactionKey Research Areas Worldwide - Vendor SatisfactionQ57. What is the single most important thing your vendors could do to improve your relationship with them? - Top reasons

15.6%

12.8%

10.6%

8.8%

7.7%

0% 5% 10% 15% 20%

Better productsupport/customer

service/knowledgable

Lower costs

Better/quickercommunication/availability

Better/dependableproducts

More knowledge of ourbusiness

TOTAL UNWEIGHTED FREQ. 1,740


5.6%

3.7%

3.4%

2.0%

0% 2% 4% 6%

Quicker timeon fixingproblems

Ongoingrelationships

Moreinformation on

product

Improveupgrading

process/moreinformation on

upgrades

Key Research Areas Worldwide - Vendor SatisfactionKey Research Areas Worldwide - Vendor SatisfactionQ57. What is the single most important thing your vendors could do to improve your relationship with them?

15.6%

1.8%

1.6%

1.2%

1.2%

0.6%

0.6%

0% 5% 10% 15% 20%

Better productsupport/customer

service/knowledgable

Share moreinformation about

future plans

More responsibility forissues

Security

Interoperability

Providecomprehensive

integration technology

Better documentation


0.5%

0.4%

0.3%

3.6%

2.7%

0% 1% 2% 3% 4%

Keep promise

Pre-saletesting/samples

Customization

Other

Nothing

Key Research Areas Worldwide - Vendor SatisfactionKey Research Areas Worldwide - Vendor Satisfaction

6.6

93.4

0

20

40

60

80

100

Female Male

NOTE: Data is weighted by CountryTOTAL UNWEIGHTED FREQ. 1,740


%

Company & Respondent ProfilesCompany & Respondent Profiles

IT Screening QuestionsCountryS1a: Total number of employees in companyS1c: Company’s vertical industry classificationS3: Your primary role in companyS4: Activities you are involved in within your companyS6: What business unit do you work in

Respondent ProfilesRegional and Country SegmentsRespondent ProfilesRegional and Country Segments

Japan200

Germany209

United States455

China200

France202

Canada45

S.Korea200

United Kingdom200

India29

0 100 200 300 400 500 600 700

Asia Segment

Europe Segment

NA Segment

Number of Respondents

Number of observations by country(Quota’s in effect)

Source: 2005 Mission Critical Survey, N=1,740

Total Number of Company EmployeesWorldwide and Regional SegmentsTotal Number of Company EmployeesWorldwide and Regional Segments

21.0%

36.5%

69.6%

52.0%

20.3%

17.3%

14.7%

16.3%

58.7%

46.2%

15.7%

31.8%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Asia Segment

Europe Segment

NA Segment

Worldwide


1,000-2,499

2,500-4,999

5000+

S1a: What is the total number of employees in your company worldwide?(Terminate if less than 1,000)


Primary Business ActivityWorldwide and Regional SegmentsPrimary Business ActivityWorldwide and Regional Segments

1.8%

4.4%

2.1%

2.7%

9.5%

6.8%

1.4%

4.2%

11.8%

5.3%

4.5%

6.0%

15.7%

16.8%

8.3%

11.7%

7.6%

4.1%

19.2%

13.1%

42.8%

17.4%

27.6%

28.2%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Asia Segment

Europe Segment

NA Segment

Worldwide


Manufacturing

Financial Svc

Services

Construct/Resource

Retail/Wholesale

Telecom


S1c: What is your company’s primary business activity or industry?

Primary Role in CompanyWorldwide and Regional SegmentsPrimary Role in CompanyWorldwide and Regional Segments

43.2%

50.2%

39.8%

43.1%

27.5%

25.5%

31.1%

29.1%

29.4%

24.3%

29.1%

27.8%

0% 20% 40% 60% 80% 100%

Asia Segment

Europe Segment

NA Segment

Worldwide


IT Decision Maker Developer Architect


S3: Which of the following best describes your role at work?(Single response only, quotas in effect)

Respondent Activities in CompanyWorldwideRespondent Activities in CompanyWorldwide

50.5%

51.6%

70.6%

76.7%

84.9%

88.9%

89.0%

0% 20% 40% 60% 80% 100%

Budget decisions

Deployment

Proof of concept

Architecture

Feasibility

Planning

Requirement


S4: For projects involving application integration or new application development, are you involved in any of the following activities for your organization?(Multiple responses required, “respondent type” quotas in effect, all respondents responded to 2 or more activities)


Respondent Activities in Company NA SegmentRespondent Activities in Company NA Segment

50.7%

56.3%

84.4%

83.1%

89.5%

94.7%

94.5%

0% 20% 40% 60% 80% 100%

Budget decisions

Deployment

Proof of concept

Architecture

Feasibility

Planning

Requirement




Respondent Activities in Company Europe SegmentRespondent Activities in Company Europe Segment

56.2%

54.6%

71.8%

75.7%

90.4%

88.5%

87.8%

0% 20% 40% 60% 80% 100%

Budget decisions

Deployment

Proof of concept

Architecture

Feasibility

Planning

Requirement




Respondent Activities in Company Asia SegmentRespondent Activities in Company Asia Segment

40.9%

36.6%

27.3%

59.6%

63.4%

72.3%

74.9%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Budget decisions

Deployment

Proof of concept

Architecture

Feasibility

Planning

Requirement




Business Unit Respondent Works in…Worldwide and Regional SegmentsBusiness Unit Respondent Works in…Worldwide and Regional Segments

3.8%

0.9%

10.9%

7.0%

4.9%

11.5%

20.1%

15.1%

13.3%

14.5%

21.9%

18.4%

77.4%

71.7%

46.6%

58.7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Asia Segment

Europe Segment

NA Segment

Worldwide


Central IT

Divisional IT

Business Unit IT

Non-IT Function


S6: Do you work in…?

www.idc.com

2005 Mission Critical Survey

Stephen D. HendrickGroup Vice President

Application Development & Deployment Research

General Presentation

2005 Mission Critical Survey - …download.microsoft.com/download/1/8/a/18a10d4f-deec-4d5e-8b24-87c...presentation contains the weighted results of this survey. ... HRM DWH/BI EAI

Documents