DHL GLOBAL
LOGISTICS
CUSTOMER
Brussels, October 19, 2002Sacha Van Hoever, Senior Logistics Consultant, DHL Global Customer Logistics
Contents
Introduction to GCL DHL Global Customer Logistics Vision & Strategy DHL & Partners Service Parts Logistics Reverse Logistics Service Parts Logistics Survey 2002 Case Study
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The business environment is changingGlobalisation Focus on core competencies E-commerce Customer Service Explosion
Time to market compression
Organisational Integration
Creation of virtual enterprises One stop shopping4
PLC Reduction
Global Customer Logistics
DHL InternationalGlobal Customer Logistics
DHL Airways
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Global Customer Logistics
Created in 2001 for addressing the needs and requirements of DHL s global customers
GCL
developingGAC National Advantage
implementing proactively managing
Large National Regular
integrated express distribution and logistics solutions on a regional and truly global level6
DHL Global Customer LogisticsVision
long term preferred partner of choice for the leading global companiesTo enable DHL to become the long term preferred partner of choice for global express distribution and express supply chain solutions for the leading global companies within DHL s target industries7
Global Logistics Organization StructureGlobal Virtual TeamsGlobal Logistics
Logistics EMEA
Logistics AP
Logistics NA Global Partner Alliance Global Business Acquisition Support Global Pricing & Profitability Analysis Global Logistics Infrastructure
Geographical Logistics Organization
Partner Alliance
Business Acquisition Support Pricing & Profitability Analysis Logistics Infrastructure
Global Virtual Functional Team
Quality After Sales Program Management
Global Quality Global After Sales Program Management
DHL GLOBAL
LOGISTICSGlobal Logistics Vision and Strategy
CUSTOMER
DHL Global LogisticsVision
DHL Global Logistics will be the Global Leader in (time-sensitive) parts distribution with real-time information technologies supporting consistent global offerings. DHL will develop integrated solutions targeted at high value, high impact goods.
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DHL Global LogisticsOur approachBrain Consultative ServicesCustomer Relationship Management
Build expertise ourselves
How will DHL tap into the total SC market..?
IT Capability Consultancy Manage Partners Special reportingCall Center Management
DHLHeavy Weights Defd. services Core transportation