People change management framework for High maturity Stakeholder management — Training — Communication Communication Presenters: Deepthi Chimakurthy, Senior Consultant Padma Rengan, Manager Deloitte Consulting India Pvt Ltd High Maturity Best Practices (HMBP) conference 2012
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People change management framework
for High maturity
Stakeholder management — Training —
CommunicationCommunication
Presenters:
Deepthi Chimakurthy, Senior Consultant
Padma Rengan, ManagerDeloitte Consulting India Pvt LtdHigh Maturity Best Practices (HMBP) conference 2012
Introduction: Deepthi Chimakurthy
• Eight plus years of experience in human resource acquisition, management and development. Currently, lead training and communication for the Quality and risk
management team.
• My area of expertise lies in training needs analysis, learning solution design, development and delivery. Strategize the communication requirement for both
internal and external communications for the Quality and risk management team
and also facilitate language editing and styling. Enable quality process change
and also facilitate language editing and styling. Enable quality process change
management through effective training and communication.
• Have undergone trainings in training development and delivery and external
communication review and in basics of journalism. Currently pursuing Executive General Management Program from Indian Institute of Management, Kolkata.
• A certified project management professional (PMP) and an active toast master.
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Introduction: Padma Rengan
• Twelve years of software quality assurance experience in the information technology, including software development, project management, and quality
management.
• Have definition and implementation experience in various quality frameworks, including ISO, CMMI Dev, CMMI Svc, ITIL and Six Sigma.
• Currently leading Quality management for a delivery unit and a core member of
Core team Experts and employees experienced in process within scope or supplementary areas of importance
Carry out project; incite and foster change; full time commitment
Visioning and Targeting + Redesign
Advocacy and Ownership
Low High
Project Mentor (PM)
Leader Bridges team with MC; balances interests
Redesign + Testing and Delivery
Advocacy and Ownership
Middle High
Management Committee (MC)
Top management Actively support organization and lead change efforts; approve project plans and provide people and funding; manage interfaces between organization and other initiatives
Redesign + Testing and Delivery
Advocacy and Ownership
Middle High
Business Advisors
Representatives from high involvement stakeholder group and relevant expert areas (processes in scope)
Take role of experts in specific areas; participate in visioning and redesign sessions; provide functional expertise based advice and ideas; part time commitment
Visioning and Targeting + Redesign
Commitment and Action
High Middle
Communication Support Team
Members from all levels of the organization with high acceptance among peers; Vision coaches
Build up legitimate communication network for team; takes over part of person-to-person communication; provides team with important feedback from organization
What to communicate stakeholder specific messaging
Target audience Communications to be driven for all stakeholders - team members, middle level management and leadership
Medium of communication Town hall meetings, All hands meetings, internal news letters, Senior management reviews , Operation meetings , Floor shows etc.
Communication lead Determine a lead
SMEs The content will be developed by various stakeholders
*Asks Asks from the leaders is to proliferate the need for high mature practices adoption and sustenance
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Develop communication strategy
Conduct audience and message analysis
Develop communication plan
Audience Analysis
Current communication mode
Frequency Level of detail advantage disadvantageStakeholder group
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