2 My journey Top 7 things I learned along the way! Agenda.

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• My journey

• Top 7 things I learned along the way!

Agenda

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• Born in Winnipeg, Manitoba, Canada in 1964, foster homes until I was 9

• Adopted and moved to Auburn, New York in 1973

• Hay farming (40,000 bales a year!)

• University at Buffalo (1983-1989)

• Finished masters degree and started on PhD work—first job offer was $18k…left school and wondered how I would spend all that!

• Worked for national contractors all across the Northeast

• Kiewit, Yonkers/Granite JV, Beacon/Skanska JV

• With C&S for 11 years

• From construction manager to president of the CM group

My Journey

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Top 7 Things I Learned Along the Way!

7. USE THE H.A.L.T. PRINCIPAL

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Use The H.A.L.T. Principal

• Hungry• Angry• Lonely• Tired

Don’t engage if you are:

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Top 7...No. 6!

7. USE THE H.A.L.T. PRINCIPAL6. RECOGNIZE/AVOID HIGH MAINTENANCE PEOPLE

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Recognize/Avoid High Maintenance People

The top 10 ways you “know who they are” and if “your are one of them!”

1. They seek constant recognition

2. They complain about others

3. They are not satisfied with designated responsibilities

4. They demand career growth

5. They compare their performance with others

6. They challenge how they are treated vs. others

7. They challenge policies and procedures

8. They are unsure what to do

9. They are constantly seeking guidance

10.And they are generally a “pain in the …”

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Top 7...No 5!

7. USE THE H.A.L.T. PRINCIPAL6. RECOGNIZE/AVOID HIGH MAINTENANCE PEOPLE5. THERE ARE REALLY ONLY FOUR TYPES OF EMPLOYEES

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There Are Only Four Types of Employees

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3

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Jack Welch, Chairman and CEO of General Electric from 1981-2001, described four categories of managers in General Electric’s year 2000 annual report, they include:

Lives by values espoused by organization

Does not live by values

Does not deliver results

Delivers results

Sky’s the limit You’ll probably be given a

second chance

Watch out!High maintenance

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Top 7…No. 4!

7. USE HALT PRINCIPAL6. RECOGNIZE/AVOID HIGH MAINTENANCE PEOPLE5. THERE ARE REALLY ONLY FOUR TYPES OF EMPLOYEES4. DEVELOP TRUST WITH OTHERS

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Develop Trust With Others

• Listen effectively• What the other person is saying is more important than your response

• Have empathy• You must understand and enter into another’s feelings to have

complete empathy

• Share trust• It’s contagious….trust others and they will more likely trust you

• Be accessible and responsible• Become available when needed and admit flaws

“The willingness of one party to be vulnerable to the actions of another party.”

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Top 7...No. 3!

7. USE HALT PRINCIPAL6. RECOGNIZE/AVOID HIGH MAINTENANCE PEOPLE5. THERE ARE REALLY ONLY FOUR TYPES OF EMPLOYEES4. DEVELOP TRUST WITH OTHERS3. BEING THE BOSS IS HARD

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• Conversations cease • Employees may be intimidated to talk to you…its lonely at the top!

• Workload shifts• Switch from technical to managerial

• More directive, less collaborative• Expected to be the leader and make decisions

• Management is not a democracy • Likability is nice but not necessary…might have to demand what

you want

• Set expectations and promote accountability • Be the example of satisfactory employee conduct

Being The Boss is Hard

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Top 7…No. 2!

7. USE HALT PRINCIPAL6. RECOGNIZE/AVOID HIGH MAINTENANCE PEOPLE5. THERE ARE REALLY ONLY FOUR TYPES OF EMPLOYEES4. DEVELOP TRUST WITH OTHERS3. BEING THE BOSS IS HARD2. DIVERSITY MATTERS

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• Definition• Past focus on race, gender,

and disability (mainly used by state and federal programs)

• New focus includes age, family structure, sexual orientation, values, and job function

• Studies have found that diverse teams make better decisions. Better decisions help the bottom line!

• Demographic diversity is an indicator• Story of Dave from Youth Build Boston

Diversity Matters

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Top 7…No. 1!

7. USE HALT PRINCIPAL6. RECOGNIZE/AVOID HIGH MAINTENANCE PEOPLE5. THERE ARE REALLY ONLY FOUR TYPES OF EMPLOYEES4. DEVELOP TRUST WITH AND WITHIN THE TEAM3. BEING THE BOSS IS HARD2. DIVERSITY MATTERS

1. DATE MORE

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Date More….But this is what matters!

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Thank You

Contact Information:Joseph Delaney, P.E., PgMP, CCM, LEED AP

President

C&S Design Build, Inc.499 Col. Eileen Collins Blvd.Syracuse, New York 13212

p: (315) 455-2000c: (315) 952-1067f: (315) 455-9667

email: [email protected]