Revised by LBS , March 2010 Fundamentals of Management 5 th Edition Work Adaption from: Stephen P. Robbins David A. DeCenzo
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Management historical approaches
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Revised by LBS , March 2010
Fundamentals of Management5th Edition
Work Adaption from:Stephen P. RobbinsDavid A. DeCenzo
Classical Contributions
• Classical approach– The term used to describe the hypotheses of
the scientific management theorists and the general administrative theorists.
• Scientific management theorists– Fredrick W. Taylor, Frank and Lillian Gilbreth, and
Henry Gantt
• General administrative theorists– Henri Fayol and Max Weber
Revised by LBS , March 2010
Classical Contributions
• Emphasis is on: a. rationality
b. making organizations and workers as efficient as possible.
Revised by LBS , March 2010
Scientific Management
• Frederick W. Taylor– The Principles of Scientific Management (1911)
• Advocated the use of the scientific method to define the “one best way” for a job to be done
– Believed that increased efficiency could be achieved by selecting the right people for the job and training them to do it precisely in the one best way. (specialization)
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Scientific Management
• Frederick W. Taylor– To motivate workers, he favored incentive wage plans.
– Separated managerial work from operative work.
– Also known as “Taylorism” , an adaption study in globalization. Taylor’s model being utilized by firms around the world.
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Taylor’s Four Principles of Management1. Develop a science for each element of an individual’s work, which
replaces the old rule-of-thumb method.
2. Scientifically select and then train, teach, and develop the worker. (Previously, workers chose their own work and trained themselves as best they could.)
3. Heartily cooperate with the workers so as to ensure that all work is done in accordance with the principles of the science that has been developed.
4. Divide work and responsibility almost equally between management and workers. Management takes over all work for which it is better fitted than the workers. (Previously, almost all the work and the greater part of the responsibility were thrown upon the workers.)
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Scientific Management
• Frank & Lilian Gilbreth - Studied work to eliminate inefficient hand-and-body motions.
└ using motion picture
- experimented with the design and use of the proper tools and equipment for optimizing work performance.
└ best known for his brick-laying experiment.
- 17 basic hand motions (search,grasp,hold…) “ therbilgs”
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Scientific Management
How managers today apply scientific management?
• Managers analyze basic work task that must be performed
- use time-and-motion study to eliminate wasted motions.
- hire best-qualified workers for a job.
- designed incentive systems based on output.
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General Administrative Theory• General administrative theorists
– Writers who developed general theories of what managers do and what constitutes good management practice
– Henri Fayol (France)• Fourteen Principles of Management: Fundamental or universal
principles of management practice
– Max Weber (Germany)• Bureaucracy: Ideal type of organization characterized by division
of labor, a clearly defined hierarchy, detailed rules and regulations, and impersonal relationships
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Fayol’s Fourteen Principles of Management
Exhibit HM-2
1. Division of Work
- Specialization increases output by making employees more efficient.
2. Authority
- Managers must be able to give orders and authority gives them this right.
3. Unity of command
- Every employee should receive orders from only one superior.
4. Unity of direction
- Organization have single plan of action to guide managers and workers.
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Fayol’s Fourteen Principles of Management
5. Discipline
- employees must obey and respect the rules that govern the organization.
6. Subordination
- of individual interest to the general interest.
7. Remuneration
- workers must be paid a fair wage for their service.
8. Centralization
- the degree to which subordinates are involved in decision makings.
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Fayol’s Fourteen Principles of Management
9. Scalar chain
- line of authority from top management to lowest rank
10. Order
- people and materials should be in the right place at the right time.
11. Equity
- managers should be kind and fair to their subordinates.
12. Stability of tenure of personnel
- orderly personnel planning - human resource management.
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Fayol’s Fourteen Principles of Management
13. Initiative
- employees allowed to originate and carry out plans will exert high levels of effort.
14. Espirit de corps
- promoting team spirit will build harmony and unity within the organizations
( 1 Malaysia?)
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Weber’s Ideal Bureaucracy• Division of Labor - jobs broken down into simple, routine and well define task.
• Authority Hierarchy - positions organized in a hierarchy with a
clear chain of command.
• Formal Selection - people selected for jobs based on
technical qualifications.
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Weber’s Ideal Bureaucracy• Formal Rules and Regulations - Systems of written rules and standard operating
procedures.
• Impersonality - Uniform applications of rules and controls,
not according to personalities.
• Career Orientation -Managers are career professionals,
not owners of units they manage.
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General Administrative Theories
How managers today apply GMT?
• Functional view of the manager’s job – Fayol
• Fayol 14 principle – framework for current management concepts.
• Weber’s bureacracy - ideal prototype for organizations.
- evident in large companies.
- may hinder employees’ creativity
└ flexible organizations
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Quantitative Approach
• Also known as decision science / science management.
• Involves applying statistics, optimization models, information models, computer simulations to management activities.
• Linear-programming – improve allocation resource decisions
• Total Quality Management - important contributor.
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Quantitative Approach
Total Quality Management
- a management philosophy devoted to continual improvement and
responding to customer needs and expectations.
- “Customers “ , encompass employees & suppliers , the people who purchase the goods and services.
- Continuous improvement
- accurate measurements which require statistical measurement are
compared against standards to identify and correct problems.
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How managers today apply Quantitative approach?
• Queue management
(Tesco – queue buster uses this technique)
• Budgeting, scheduling, quality control
(with the help of specialized software)
Quantitative Approach
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- Managers get things done by working with people
└ explains why some writers choose to look at management by focusing on an organization’s people.
- Organizational behavior - field of study that researches the action (behavior) of people at work
└ motivation, leadership, conflict , sabotage, absenteeism
Behavioral Approach
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Hawthorne Studies
• A series of studies done by Elton Mayo during the 1920s and 1930s that provided new insights into group norms and behaviors– Hawthorne effect
• Social norms or standards of the group are the key determinants of individual work behavior.
• Changed the prevalent view of the time that people were no different than machines.
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Human Relations Movement
• Based on a belief in the importance of employee satisfaction—a satisfied worker was believed to be a productive worker.
• Advocates believed in people’s capabilities and were concerned with making management practices more humane.– Dale Carnegie
– Abraham Maslow
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How managers today apply Behavioral approach?
• Largely shape how today’s organization are managed.
• How to build teams
• How to motivate today’s employees. Money is no longer the main key motivator. Other intrinsic values.
• Transactional leadership skills to motivate and lead employees.
Behavioral Approach
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• Happenings outside the boundaries of organization that influences management outlook
- focus on external environments
• System theory (p.51)
( not so popular)
• The contingency approach
Contemporary Approach
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• The contingency approach
- Sometimes called situational approach
- organizations are different, face different situations (contingencies)
and requires different ways of managing.
• Popular contingency variables
1. Organization size:
- as size increases, so do problems of coordination. Bureaucracy
suitable for sixe of 1,000 but not for size of 50.
The Contingency Approach
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• Popular contingency variables
2. Routineness of Task Technology
- To achieve its purposes, an organization uses techonology.
- Routinenes technologies require organizational structure,
leadership styles and control systems that differ from those
required by customized or non-routined technologies.
3. Environmental Uncertainty
- what works best in a stable and predictable environment maybe
totally inappropriate and unpredictable environment.
The Contingency Approach
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• Popular contingency variables
4. Individual differences
- Individuals differ in terms of their desire for growth, autonomy and
expectations.
- these and other individual differences are particularly important when managers select motivation techniques, leadership styles and job designs.
The Contingency Approach
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The contingency approach and managers
• “If” this is the situation, “then” this is the best way to manage
• Intuitively logical - depends on situation
The Contingency Approach
Revised by LBS , March 2010
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