2-1-1 Disaster Data Management System AIRS Conference – New Orleans 2 nd Session May 23, 2012
Mar 27, 2015
2-1-1 Disaster Data Management SystemAIRS Conference – New Orleans
2nd Session
May 23, 2012
AIRS Standards and Disaster Preparedness Status and Experience
Standard 17: Emergency Operations and Business Contingency Plan
Standard 18: Formal Relationships with Government and Private
Sector Emergency Operations and Relief Agencies
Standard 19: Disaster Resources
Standard 20: Disaster-Related I&R Service Delivery
Standard 21: Disaster-Related Inquirer Data Collection/Reports
Standard 22: Disaster-Related Technology Requirements
Standard 23: Disaster Training and Exercise
April 10, 20232
What is the primary purpose of 2-1-1 DDMS?
Nation-wide access to 2-1-1 disaster data as close to real-time as possible (operational)
2-1-1 Disaster Data Management System
24/7/365 readiness of the 2-1-1 network for disaster response (operational)
2-1-1 Disaster Data Management System
What is the primary purpose of 2-1-1 DDMS?
What is the primary purpose of 2-1-1 DDMS?
Development of standardized caller & resource data elements (support)
2-1-1 Disaster Data Management System
What is the primary purpose of 2-1-1 DDMS?
Development of disaster management protocols for the 2-1-1 network (support)
2-1-1 Disaster Data Management System
What is the primary purpose of 2-1-1 DDMS?
Formal integration of the 2-1-1 network in all phases of disasters with appropriate external partners (support)
2-1-1 Disaster Data Management System
2-1-1 DDMS – Main Components
1. Suite of Data Management Tools
• Data Commons
• Data Exchange
• Data Dashboard
2. Extension Warm Centers
3. Nationwide Coordination
Main features and functionality provided by 2-1-1 DDMS
8
Current Capabilities
All the I&R software systems have some basic capability to produce reports.
9 Current State
With 2-1-1 DDMS participating 2-1-1s are able to provide closer to real-time access to data for external partners, allow for dynamic, ad-hoc queries as well as
ensure a more consistent presentation.
Future Capabilities
Future Capabilities
Additionally, with 2-1-1 DDMS, designated 2-1-1 Extension (Warm) Sites would be able to seamlessly support the 2-1-1 network while preserving all the benefits of
real-time access, dynamic and consistent reporting.
2-1-1 DDMS
Future Capabilities
2-1-1 DDMS Extension Warm Center
An estimated between 6 to 12 Extension Warm Centers would be needed to provide:
•24/7/365 stand-by readiness to handle call surges, 2-1-1 service blackouts, and other potential scenarios that require an immediate increase in call handling and/or resource database management capacity.
Criteria for the selection of Extension Warm Centers will be more stringent and demanding as well as tightly linked to deployment coordination requirements.
April 10, 202312
2-1-1 Disaster Preparedness Status and Experience
Related Standards
Standard 17: Emergency Operations and Business Contingency Plan
Standard 22: Disaster-Related Technology Requirements
Standard 23: Disaster Training and Exercise
April 10, 202313
Discussion:
Stages of disaster (prepare, response, relief, recovery, mitigation)
Formal vs informal role
Compensation
2-1-1 Disaster Preparedness Status and Experience(EXERCISE 1)
April 10, 202314
Discuss with each other one or two aspects of your disaster
preparedness and/or experience that you feel went very well or that you
would like to improve:
•How would you want a future 2-1-1 DDMS to support or enhance you
in the area you identified?
•Remember to identify the disaster phase (i.e., preparedness, response,
relief, recovery, mitigation)
Key Relationships
Related Standards
Standard 18: Formal Relationships with Government and Private Sector Emergency Operations and Relief Agencies
Standard 20: Disaster-Related I&R Service Delivery
April 10, 202315
Discussion:
With other 2-1-1s
With external groups/entities
Key Relationships(EXERCISE 2)
April 10, 202316
Discuss with each other one or two aspects of your relationships with
key partners in disasters.
• How would you envision a future 2-1-1 DDMS facilitating or
supporting these relationships?
• Remember to identify the disaster phase (i.e., preparedness,
response, relief, recovery, mitigation)
Data Management and Reporting
Related Standards
Standard 19: Disaster Resources
Standard 21: Disaster-Related Inquirer Data Collection/Reports
April 10, 202317
Discussion:
Caller Data:
Collection
Storage
Use/reports
Resource Data:
Disaster taxonomy
Pop-up Disaster
resources
Data Management and Reporting(EXERCISE 3)
April 10, 202318
Discuss with each other your call documentation experience in
disasters and how you used the data gathered.
• How would you envision a future 2-1-1 DDMS helping with data
management and reporting?
• Remember to identify the disaster phase (i.e., preparedness,
response, relief, recovery, mitigation)
For more information:
• Executive Summary• www.211us.org/documents/ExecSumDDMS.pdf
• Concept of Operations• www.211us.org/documents/DDMS.pdf
• AIRS XSD• www.airs.org/i4a/pages/index.cfm?pageid=3363
Resources19
• AIRS Style Guide• www.211us.org/documents/AIRS_StyleGuide.pdf
• Resource Data schema• www.211us.org/documents/ResourceData.pdf
• Caller Data Schema• www.211us.org/documents/CallerData.pdf
Thank you