INSIDE THIS ISSUE “As Nelson Mandela said ‘A good head and a good heart are a formidable combination’, and genuine change requires development of both. The ‘view’ of an interdependent reality encourages us to work altruistically for our clients but also recognises that their diverse needs are served by a multiplicity of others – which is what is meant by a centre-less network. This ‘view’ encourages us to see own individualistic motivation through the lens of co-operative working, as nothing happens in isolation or consequence to a greater whole. It also naturally leads us to extending our intention of helping others to include other organisations – they are people also. Through this motivation I really believe partners can move from legal advice delivery characterised by individual organisations with limited reliance and knowledge of other partners, into a county- wide legal advice network with seamless access and referral infrastructure all with the right motivation. This approach will till the soil of positive working and allow practices to grow that will ultimately be in best interests of our clients. “ Darran Trute Partnership Manager Our fi rst newsletter Welcome to the first edition of the Nottinghamshire Advice Network (NAN) Newsletter. NAN is a five year National Lottery funded project to create a quality centre-less network of legal advice provision. Where partners co-ordinate services for the most positive impact for the people we help. NAN will be launched in Spring 2010. The world is becoming ever more interdependent and inter-related. This is also true of the advice sector. NAN’s aim is to enable advice partners to work in a way that accords with this reality. At its heart are the individuals we help, our clients. For them to truly be the focus, requires a re-orientation of advice partners, to engage with the wider community of organisations that serve client needs in increasingly complicated and demanding ways. This is achieved through by putting ourselves in our clients shoes in the beginning, middle and in the end of the process of advice and through utilising partner specialisms rather than trying to accomplish everything on our own. “At its heart is the people we all help” PROJECT SUMMARY 2 NEXT STEPS 2 WEBSITE 3 WEBSITE CONTD 3 PARTNERS INFO 4 PARTNER INFO CONTD 5 DO YOU WANT TO BECOME PART OF NAN? 6 ISSUE 1 Darran and Julie helping you create the network “Working together to deliver quality advice to the people of Nottinghamshire”
Welcome to the rst edition of the Nottinghamshire Advice Network (NAN) Newsletter. NAN is a ve year National Lottery funded project to create a quality centre-less network of legal advice provision. Where partners co-ordinate services for the most positive impact for the people we help. NAN will be launched in Spring 2010. Darran and Julie helping you create the network “At its heart is the people we all help” ISSUE 1 INSIDE THIS ISSUE Darran Trute Partnership Manager ¡ ¡ ¢ £ ¤
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INSIDE THIS ISSUE
“As Nelson Mandela said ‘A
good head and a good heart
are a formidable combination’,
and genuine change requires
development of both. The
‘view’ of an interdependent
reality encourages us to work
altruistically for our clients but
also recognises that their diverse
needs are served by a multiplicity
of others – which is what is
meant by a centre-less network.
This ‘view’ encourages us to see
own individualistic motivation
through the lens of co-operative
working, as nothing happens in
isolation or consequence to a
greater whole. It also naturally
leads us to extending our
intention of helping others to
include other organisations –
they are people also. Through
this motivation I really believe
partners can move from legal
advice delivery characterised
by individual organisations with
limited reliance and knowledge
of other partners, into a county-
wide legal advice network with
seamless access and referral
infrastructure all with the right
motivation. This approach will till
the soil of positive working and
allow practices to grow that will
ultimately be in best interests of
our clients. “Darran Trute
Partnership Manager
Our ! rst newsletterWelcome to the � rst edition of the
Nottinghamshire Advice Network
(NAN) Newsletter. NAN is a � ve year
National Lottery funded project to
create a quality centre-less network
of legal advice provision. Where
partners co-ordinate services
for the most positive impact for
the people we help. NAN will be
launched in Spring 2010.
The world is becoming ever more
interdependent and inter-related.
This is also true of the advice sector.
NAN’s aim is to enable advice partners
to work in a way that accords with this
reality. At its heart are the individuals
we help, our clients. For them to truly
be the focus, requires a re-orientation
of advice partners, to engage with the
wider community of organisations
that serve client needs in increasingly
complicated and demanding ways.
This is achieved through by putting
ourselves in our clients shoes in the
beginning, middle and in the end of
the process of advice and through
utilising partner specialisms rather
than trying to accomplish everything
on our own.
“At its heart is the people we all help”
§ PROJECT SUMMARY 2
§ NEXT STEPS 2
§ WEBSITE 3
§ WEBSITE CONTD 3
§ PARTNERS INFO 4
§ PARTNER INFO CONTD 5
§ DO YOU WANT TO BECOME
PART OF NAN? 6
ISSUE 1
Darran and Julie helping you
create the network
“Working together to deliver quality advice to the people of Nottinghamshire”
� � � � � �
2
What we’ve achieved so far
We have had a very productive
start to the project and headline
accomplishments to date are:
Membership criteria for the
network established. This
is linked to organisation
development plans with
peer support for prospective
members who need help
achieving the membership
criteria.
A draft vision and strategy
for the development of legal
services in Nottinghamshire
shared.
Prototype partnership website
created which exchanges
information among providers
and promotes a new common
approach to our clients. This
also provides partners with a
better understanding of each
others specialisms and delivery
locations.
A draft Partnership Agreement
has been circulated and
the Legal Entity currently is
currently being created.
“If you want to be incrementally better: Be competitive. If you
want to be exponentially better: Be cooperative.”
Unknown Source
Summary of the project
� e project has the overall following aims and objectives:
• To place the client at the heart of the advice delivery.
• To create a legally constituted advice network in Nottinghamshire to deliver a high quality legal advice for 100,000 people each year.
• To use a gateway assessment model of advice integrated with a virtual call centre.
• To develop an e! ective referral system between advice network partners and the wider community.
• For all partner and member organisations of NAN to be working to the same high quality standard.
• Develop an e! ective social campaigning to in" uence the development of social policy.
• Develop and implement a common approach to training and continuing professional development.
1We will start to share current
referral protocols amongst
partners with the view to developing
a common referral system.
2The partnership will research
models for advice delivery that
will have the most positive impact for
clients in a collaborative environment.
Currently this is based on the gateway
assessment model.
3We will continue to develop a
more complete picture of the
current state of service provision
through commissioned work.
4A launch event will start the
process of planning services to
enable partners and members to co-
ordinate delivery approaches which
maximise integration and
coordination
5The network will begin to
research the most appropriate
use of virtual call centre technology
to make best use of partner
specialisms distributed across the
county.
6We will start to develop
monitoring and review
processes to ensure high quality
standards.
7We will also start to review
marketing and communication
approaches undertaken by individual
partners and members to maximise
NAN impact.
What’s next? (Nov 09 - March 10)
“When we try to pick out anything by itself,
we ! nd it is tied to everything else”
John Muir
3
www.nottinghamshireadvicenetwork.org.uk
We are in the process of developing a
website with useful information for both
clients and advice providers alike.
This includes a frequently asked question
section which allows clients to help
themselves where possible.
It also provides continually refined
information about each partner in the
network, showing where their help is
available and in which advice areas.
If you have more suggestions please let us
know.
WebsiteA beautiful bridge somewhere in
Australia. Worth a visit.
Frequently asked
question section
for clients who can help
themselves
Search by helpful
terms and by location.
Detailed and summary (shown below) information about providers with
location, areas of expertise and quality information
4
WebsiteContinued
A beautiful bridge somewhere in
Australia. Worth a visit.
Each advice provider also provides more detailed information
about themselves and how best they help clients
ASHFIELD CITIZENS ADVICE BUREAU
22 Market Street, Sutton in Ash! eld, Nottinghamshire
NG17 1AG
Advice Line:
01623 557617
BASSETLAW CITIZENS ADVICE BUREAU
Central Avenue, Worksop, Nottinghamshire S80 1EJ
Advice Line:
0844 856 3411
BROXTOWE CITIZENS ADVICE BUREAU
Eastwood
Library & Information Centre, Wellington Place
Nottingham Road, Eastwood, NG16 3GB
Advice Line: 0844 4994194
Beeston
Ground Floor, Council O" ces, Foster Avenue,
Beeston, Nottingham, NG9 1AB
Advice Line: 0844 4991193
MANSFIELD CITIZENS ADVICE BUREAU
22-24 Brunts Business Centre, Samuel Brunts Way,
Mans! eld, Nottinghamshire NG18 2AH
Advice Line: 01623 627163
Welfare Bene! ts & Debt Line:
01623 675775
NOTTINGHAM & DISTRICT CITIZENS ADVICE BUREAU
32-36 Carrington Street, Nottingham, NG1 7FG
Recorded information: 0844 499 4129
Advice Line: 0115 9388050
NEWARK & DISTRICT CITIZENS ADVICE BUREAU
2 Castlegate, Newark, Nottinghamshire
NG24 1XG
Advice Line: 01636 704391
OLLERTON CITIZENS ADVICE BUREAU
5 Forest Court, New Ollerton, Newark, Nottinghamshire
NG22 9PL
Advice Line: 01623 861808
CITIZENS ADVICE (not all specialisms available at all