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    Questionnaire

    1) Which of the following Reliance post paid products are you aware of?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)

    BroadbandHigh Speed Data Card (HSDC)

    2) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    3) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    4) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    5) If your response to the above is partially satisfied or not satisfied, thenwhat are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

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    6) When a sales executive comes to you, which of the following productsdoes he frequently tells about?

    Reliance India Mobile (RIM Post Paid)

    Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    7) What channel would you prefer to buy a telecom/internet service?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    8) Which of the following service you look before choosing the product?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    9) If Price and mobility is not a concern, which of the following would youprefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    10) Would you like to recommend reliance services to others? YesNo

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    11) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeed

    CostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    12) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    13) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

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    14) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)

    BroadbandHigh Speed Data Card (HSDC)

    15) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    16) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    17) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    18) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnline

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    Franchisee & Utility Shops

    19) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    20) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    21) Would you like to recommend reliance services to others?

    YesNo

    22) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &Offers

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    InternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    23) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    24) How did you come to know about the products?

    TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    25) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    26) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially Satisfied

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    Not Satisfied

    27) If your response to the above is partially satisfied or not satisfied,

    then what are the reasons for your dissatisfaction?Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    28) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    29) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    30) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeedValue Added ServicesAfter Sales Service

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    Any Other (Please Specify) ..

    31) If Price and mobility is not a concern, which of the following

    would you prefer to buy?Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    32) Would you like to recommend reliance services to others? YesNo

    33) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

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    Questionnaire

    34) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    35) How did you come to know about the products? TelevisionPrint media

    Sales ExecutivesFriends and Existing UsersOther (Please Specify)

    36) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    37) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    38) If your response to the above is partially satisfied or not satisfied,

    then what are the reasons for your dissatisfaction?Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care Service

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    Any Other (Please Specify)

    39) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    40) What channel would you prefer to buy a telecom/internet

    service?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    41) Which of the following service you look before choosing the

    product?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    42) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

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    43) Would you like to recommend reliance services to others? YesNo

    44) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetwork

    SMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare

    RechargeOutlets

    Call RatesValueAdded

    Services

    Questionnaire

    45) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

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    46) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing Users

    Other (Please Specify)

    47) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    48) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    49) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    50) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

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    51) What channel would you prefer to buy a telecom/internetservice?

    Home Delivery

    Customer CareOnlineFranchisee & Utility Shops

    52) Which of the following service you look before choosing theproduct?

    Price

    ConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    53) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    54) Would you like to recommend reliance services to others? YesNo

    55) Rate the following services on the basis of your satisfaction.

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    Ratings Excellent Very good good average poorNetworkSMS RatesNew

    Schemes &OffersInternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    56) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)

    Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    57) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    58) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)

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    BroadbandHigh Speed Data Card (HSDC)

    59) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    60) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice Quality

    Higher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    61) When a sales executive comes to you, which of the following

    products does he frequently tells about?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    62) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

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    63) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeed

    Value Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    64) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    65) Would you like to recommend reliance services to others? YesNo

    66) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare

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    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    67) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)

    BroadbandHigh Speed Data Card (HSDC)

    68) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    69) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    70) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

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    71) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher Cost

    Slow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    72) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    73) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    74) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

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    75) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM Technology

    Mobile based on CDMA Technology

    76) Would you like to recommend reliance services to others? YesNo

    77) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNew

    Schemes &OffersInternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

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    78) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband

    High Speed Data Card (HSDC)

    79) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    80) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    81) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    82) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

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    83) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)

    Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    84) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    85) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    86) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    87) Would you like to recommend reliance services to others? YesNo

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    88) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &Offers

    InternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    89) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband

    High Speed Data Card (HSDC)

    90) How did you come to know about the products? TelevisionPrint mediaSales Executives

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    Friends and Existing UsersOther (Please Specify)

    91) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    92) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially Satisfied

    Not Satisfied

    93) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    94) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    95) What channel would you prefer to buy a telecom/internetservice?

    Home Delivery

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    Customer CareOnlineFranchisee & Utility Shops

    96) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    97) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    98) Would you like to recommend reliance services to others? YesNo

    99) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNew

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    Schemes &OffersInternetSpeedCost

    CustomerCareRechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    100) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    101) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    102) Which of the following products are you using?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    103) Are you satisfied with the service provided by the subscriber?

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    Fully SatisfiedPartially SatisfiedNot Satisfied

    104) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    105) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    106) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    107) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeed

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    Value Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    108) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    109) Would you like to recommend reliance services to others?

    YesNo

    110) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCost

    CustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

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    Questionnaire

    111) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    112) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    113) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)

    BroadbandHigh Speed Data Card (HSDC)

    114) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    115) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling Errors

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    Poor Customer Care ServiceAny Other (Please Specify)

    116) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    117) What channel would you prefer to buy a telecom/internetservice?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    118) Which of the following service you look before choosing theproduct?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    119) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

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    120) Would you like to recommend reliance services to others? YesNo

    121) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    122) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

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    123) How did you come to know about the products? TelevisionPrint media

    Sales ExecutivesFriends and Existing UsersOther (Please Specify)

    124) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    125) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    126) If your response to the above is partially satisfied or not satisfied,

    then what are the reasons for your dissatisfaction?Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    127) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband

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    High Speed Data Card (HSDC)

    128) What channel would you prefer to buy a telecom/internet

    service?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    129) Which of the following service you look before choosing the

    product?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    130) If Price and mobility is not a concern, which of the following

    would you prefer to buy?Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    131) Would you like to recommend reliance services to others? YesNo

    132) Rate the following services on the basis of your satisfaction.

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    Ratings Excellent Very good good average poorNetwork

    SMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    133) Which of the following Reliance post paid products are you aware

    of? Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    134) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    135) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)

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    Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    136) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    137) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/Network

    Poor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    138) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    139) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

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    140) Which of the following service you look before choosing theproduct?

    Price

    ConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    141) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line Phone

    Fixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    142) Would you like to recommend reliance services to others? YesNo

    143) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetwork

    SMS RatesNewSchemes &OffersInternetSpeedCostCustomer

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    CareRechargeOutletsCall RatesValue

    AddedServices

    Questionnaire

    144) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)

    Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    145) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing Users

    Other (Please Specify)

    146) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    147) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

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    148) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher Cost

    Slow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    149) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    150) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    151) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

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    152) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM Technology

    Mobile based on CDMA Technology

    153) Would you like to recommend reliance services to others? YesNo

    154) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNew

    Schemes &OffersInternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

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    155) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband

    High Speed Data Card (HSDC)

    156) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    157) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    158) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    159) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

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    160) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)

    Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    161) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    162) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    163) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    164) Would you like to recommend reliance services to others? YesNo

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    165) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &Offers

    InternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    166) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband

    High Speed Data Card (HSDC)

    167) How did you come to know about the products? TelevisionPrint mediaSales Executives

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    Friends and Existing UsersOther (Please Specify)

    168) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    169) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially Satisfied

    Not Satisfied

    170) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    171) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    172) What channel would you prefer to buy a telecom/internetservice?

    Home Delivery

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    Customer CareOnlineFranchisee & Utility Shops

    173) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    174) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    175) Would you like to recommend reliance services to others? YesNo

    176) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNew

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    Schemes &OffersInternetSpeedCost

    CustomerCareRechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    177) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    178) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    179) Which of the following products are you using?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    180) Are you satisfied with the service provided by the subscriber?

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    Fully SatisfiedPartially SatisfiedNot Satisfied

    181) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    182) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    183) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    184) Which of the following service you look before choosing theproduct?

    PriceConnectivitySpeed

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    Value Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    185) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    186) Would you like to recommend reliance services to others?

    YesNo

    187) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCost

    CustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

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    Questionnaire

    188) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    189) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    190) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)

    BroadbandHigh Speed Data Card (HSDC)

    191) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    192) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling Errors

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    Poor Customer Care ServiceAny Other (Please Specify)

    193) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    194) What channel would you prefer to buy a telecom/internetservice?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    195) Which of the following service you look before choosing theproduct?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    196) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

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    197) Would you like to recommend reliance services to others? YesNo

    198) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    199) Which of the following Reliance post paid products are you awareof?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

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    200) How did you come to know about the products? TelevisionPrint media

    Sales ExecutivesFriends and Existing UsersOther (Please Specify)

    201) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    202) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    203) If your response to the above is partially satisfied or not satisfied,

    then what are the reasons for your dissatisfaction?Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    204) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband

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    High Speed Data Card (HSDC)

    205) What channel would you prefer to buy a telecom/internet

    service?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

    206) Which of the following service you look before choosing the

    product?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    207) If Price and mobility is not a concern, which of the following

    would you prefer to buy?Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    208) Would you like to recommend reliance services to others? YesNo

    209) Rate the following services on the basis of your satisfaction.

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    Ratings Excellent Very good good average poorNetwork

    SMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare

    RechargeOutletsCall RatesValueAdded

    Services

    Questionnaire

    210) Which of the following Reliance post paid products are you aware

    of? Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    211) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)

    212) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)

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    Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    213) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied

    214) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?

    Poor Quality of Signals/Network

    Poor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)

    215) When a sales executive comes to you, which of the followingproducts does he frequently tells about?

    Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)

    216) What channel would you prefer to buy a telecom/internetservice?

    Home DeliveryCustomer CareOnlineFranchisee & Utility Shops

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    217) Which of the following service you look before choosing theproduct?

    Price

    ConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..

    218) If Price and mobility is not a concern, which of the followingwould you prefer to buy?

    Land Line Phone

    Fixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology

    219) Would you like to recommend reliance services to others? YesNo

    220) Rate the following services on the basis of your satisfaction.

    Ratings Excellent Very good good average poorNetwork

    SMS RatesNewSchemes &OffersInternetSpeedCostCustomer

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    CareRechargeOutletsCall RatesValue

    AddedServices