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BONTEANU CAMELIA- FOR HOUSEKEEPING

Job title and reference : Housekeeper for Cruise Lines Dear Sir ,

Having seen your advertisement for Housekeeping , I am writing to outline my extensive experience and

successful track record gained within critical roles working on maritime vessels, including positions as

Assistant Housekeeper and Supervisor (8 years on cruise ships). I believe I possess the skills( IT, guest

relations, budget ,inventory), qualifications and vital experience necessary to make a very significant

contribution to your operation.

I am an extremely hard working and highly motivated individual. As you will note from my enclosed CV, in

my current role as Assistant Housekeeper, I provide leadership within the housekeeping function, ensuring

all processes and duties are performed to a level of excellence and in line with strict timeframes. Prior to

this, I undertook a large number of roles as a Cabin Stewardess, working to Supervisor level. The positions

demanded the ability to coordinate the work - loads of other members of personnel, while also managing

the upkeep of sections of over 25 rooms, ensuring they were maintained to the highest standards of

professionalism, while reporting on all issues to management personnel. I have also gained experience on

the ships working in additional positions, including as a Bartender and waitress responsible for serving

passengers, managing cost control functions and supervising staff.

I am now looking for a challenging new position. In terms of my key qualities, I would highlight my excellent

knowledge of the demands and requirements of working on different types of ships and vessels. I would

also highlight my attention to detail, my ability to work to strict deadlines and my ability to coordinate the

daily activities of fellow members of staff.

Please do not hesitate to contact me (4 0737417283) Skype: cami1981, [email protected] ,so we can arrange an interview to discuss my application in greater

depth. I look forward to hearing from you. Yours faithfully, Camelia Bonteanu

Calarasi 30 Street

Constanta,900590,

( +4).0737.417.283

Skype: cami198

Resume

Camelia Bonteanu Housekeeping

Profile

Personal attributes

An organized, confident and motivated person with 8 years experience on cruise ships in hotel

department.

Communicates confidently and effectively at all levels and uses initiative to meet the highest

standards.

Always striving to go extra mile in order to achieve the set goal. Seeking new challenges and additional responsibility to progress career.

Well presented,responsible, reliable and honest, fast learner, punctual

Personal information First name(s) / Surname(s)

Camelia Bonteanu

Address(es) 30 th,Calarasi 30 Street,Constanta,Romania

Telephone(s) Mobile,0040737417283, home 0040241511717

E-mail [email protected] Skype: cami1981

Nationality Romanian

Date of birth 22 March 1981

Gender female Pas

Desired employment / Occupational field

Housekeeping Department

Passport Visa C1/D USA Seaman book

No. 13761607, valid until 12th February 2018 No.13761607, until 15

th Nov 2015

No.0012936, until 29th March 2014 v

Education and Training

Maritime University Constanta UMC -2010-2014 - Navigation Officer Pedagogic High school Constantin Bratescu-1996 -2001- Teacher for primary

school

Dates Working on cruise ships since 2004 until 2013 in different positions in housekeeping.

Titles and qualifications awarded

Assistant Housekeeper(2012),

Junior Housekeeper,(2011-2012)

Stewardess(2004,2005,2006,2007,2008,2009,2010)

"Employee of the month"- on "THE IRIS" - 2004

Employee of the quarter"-M/V QUEST -2010

Personal skills and competences

Highly self motivated, ambitious & dedicated to providing high standards of services, Ability to organize and motivate others to higher levels of performance and

productivity. confident communicator time management skills so I can juggle my others duties. attention to detail to ensure rooms are spic and span and well serviced a stickler for health and safety as some staff may need to be trained to use the

right chemicals in the right way,following USPH standards Able to prioritize multiple tasks, I have a sense of urgency to complete projects

and be detail oriented with good record keeping and organizational skills. Familiar with inventory management, housekeeping practices, and standards. Able to handle stress in a fast-paced work environment. *Able to exercise good judgment in making decisions. *Computer skills including Word, Excel, Power Point ,Fidelio training, coaching, and developing the housekeeping staff.

References TD RECRUITMENT Miss Popescu Tania ,Tel :0241 737 111 Fax :0241 737 111 Adresa :Str.Petru Musat

Nr.1, Agigea E-mail : [email protected]

ISP -International Shipping Partners ,Inc. USA Green, Elmore Hodgson, Director Hotel Operations Halstead Manager HR-

[email protected]. -,[email protected]

Experience and

Work History

Aug2012-jan2013 Stewardess SeabournSpirit+Legend Oct2011-march2012- Stewardess promoted as floor supervisor after 3

months- RCCL Royal -Mariner of the Seas 2010- Assistant Housekeeper Bahamas Celebration- Nov 2010-aug2011- JR.Housekeeper Holland America Noordam Apr2012-oct2010- Stewardess ISP M/V Quest March2009-feb2010- Stewardess M/V Clipper Adventurer April2008-oct2008- Stewardess ISP Clipper Pacific Aug2007-Jan2008 - Stewardess- Ventouris Ferries –Polaris ro ro ferry Dec2006-Feb2007- Stewardess - Norwegian Company Acergy - Piper

Platform March2005-Oct2005- Stewardess MSC Lirica March2004-Nov2004 Stewardess Mano Maritime-The Iris

J

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Job Responsabilities

Responsibilities: As Assistant Housekeeper To ensure that the cleanliness and maintenance of all guest suites, public and

crew areas are maintained to a high standard. carry out regular and irregular inspections and supervise the housekeeping

team. The development of housekeeping training sessions is also part of my

remit, as well as training new hires. Knowledge of the USPH and other international public health rules and

regulations ----------------------------- As Junior Housekeeper Primary Function: To Inspect and follow-up on cleanliness and deficiencies of all areas of within

guest staterooms, corridors, steward stations, pantries in order to maintain the

company standards.

Major Responsibilities:

Oversee all operational aspects of the staterooms, corridors, pantries and

steward stations on the assigned decks, ensuring cleanliness, maintenance

and presentation standards are maintained as per company standards at all

times, under the direction of the Assistant Housekeeper-Front of House.

Inspect on a daily basis guest staterooms, corridors, pantries and steward stations

for cleanliness, maintenance and setups as per established standards. Inspections are to be carried out both during the morning service and evening service and corrections made to any deficiencies found.

Maintain accurate record keeping, report all maintenances to the Housekeeping

Clerk and follow up promptly on all maintenance deficiencies to ensure prompt completion.

Coordinate all the special cleaning programs on the assigned decks, this

includes soft furnishings cleaning program, carpet shampoo program, special

projects etc.

Monitor and enforce compliance to all USPH related cleaning and sanitization

procedures on a constant basis in all the pantries, steward stations and guest

staterooms on the assigned decks. This includes all NLV protocols, cleaning

standards, sanitization procedures, pantry logs etc.

Take inventory and monitor par levels of the amenities and supplies required

before placing orders via the Assistant Housekeeper in order to control costs

and at the same time ensuring that all team members have supplies for

operational needs.

Supervise the baggage collection and distribution process on the assigned decks.

Ensure efficient and prompt operation. Ensure that no baggage is left behind on

the assigned decks and report missing luggage, if any, to the Assistant

Housekeeper-FoH.

Enforce all company policies including MOM's, compliance regulations,

environmental policies and workplace safety standards on the assigned

decks. Report any violations to the Assistant Housekeeper-FoH.

Provide training to all stateroom attendants, both On-the-Job and classroom

training on a continuous basis.

Follow up on all guest special requests and informs the Assistant

Housekeeper-FoH of any guest related issues that require management

involvement.

Report disciplinary issues encountered to Assistant Housekeeper-FoH, so that follow up and corrective action can be taken

Assist Assistant Housekeeper-FoH in the preparation of evaluations for

Stateroom Attendants, by providing concrete feedback of specific observations. Review Guest Satisfaction Survey (GSS) comments

Take appropriate follow up action Perform other miscellaneous duties as related to

facility maintenance/cleanliness, guest requirements and various orders assigned by Assistant Housekeeper/Chief Housekeeper.

MY duties as stewardess included: making the bed, emptying the bins, cleaning the drinking glasses, emptying and filling the ice-bucket, checking and re-stocking the mini-bar, and dusting.

IInterests

computing, sporting, books

Language(s)

English : Understanding : very good, Speaking :very good, Writing: good German: basic, mediu, good Italian: basic, basic, basic

IMO COURSES

NAME OF COURSE STCW95 TRANING COURSES

Doc.No ISSUED DATE

EXPIRES DATE

ISSUING AUTHORITY

PERSONAL SURVIVAL TECHNICS 0007142 29/02/2008 28/02/2013 Ceronav Romania

BASIC FIRE FIGHTING 0007142 29/02/2008 28/02/2013 Ceronav Romania

ELEMENTARY FIRST AID 0007142 29/02/2008 28/02/2013 Ceronav Romania

PERSONAL SAFETY AND SOCIAL RESPONSABILITY

0007142 29/02/2008 28/02/2013 Ceronav Romania

PROFICIENCY IN SURVIVAL CRAFT 00001609 15/02/2008 14/02/2013 Ceronav Romania

IMO COURSES FOR RO-RO / PASSENGER VESSELS

PROFICIENCY IN CROWD MANAGEMENT ON RO-RO / PASSENGER SHIPS

00001609 15/02/2008 14/02/2013 Ceronav Romania

RO-RO / PASSENGER SHIPS FAMILIARIZATION TRAINING

00001609 15/02/2008 14/02/2013 Ceronav Romania

PROFICIENCY IN PASSENGER SAFETY, CARGO SAFETY, HULL INTEGRITY ON RO-RO / PASSENGER SHIPS

00001609 15/02/2008 14/02/2013 Ceronav Romania

PROFICIENCY IN CRISIS MANAGEMENT AND HUMAN BEHAVIOR ON RO-RO / PASSENGER SHIP

00001609 15/02/2008 14/02/2013 Ceronav Romania

Camelia Bonteanu SKYPE: camelia19813

email: [email protected] tel+40241511717 mobile:+40733183933 Romania,Constanta