1Call on call scheduling software

The Enterprise On-Call Scheduling module provides a powerful and flexible tool to view schedule coverage, assign schedule coverage,

and extend schedule information to physicians and staff via Web access.*

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Enterprise On-CallScheduling

Now you can easily keep track of On-Call Schedules for all of your physicians, departments, and staff with 1Call’s Enterprise On-Call Scheduling!

Instantly see which schedules are filled

(green), partially filled (yellow), or

empty (red).

At a glance, you can instantly see the dates and times,

shift, role and contact person for

each spot in the On-Call Schedule.

Easily choose list, day, week, month,

or spread sheet views, along with

convenient search options.

The On-Call Scheduling module is automated, in-stantly showing the current day’s schedule, and making it easy to see who is currently on call for a particular physician, group, clinic, or department.

Simplified SetupThe On-Call Scheduling module offers a number of convenient set-up methods, allowing depart-ments, physicians, and office staff to manage schedules from virtually anywhere. The On-Call Schedules may be reviewed, entered, copied, and updated remotely at any time via the Internet, or over your existing network using a Web browser. The schedules can be entered months in advance.

Physicians and departments can easily make temporary changes to On-Call Schedules. These

It’s the middle of the night, and an anxious moth-er needs to speak to a physician–NOW. Can your

staff quickly find the correct physician on call? The 1Call Enterprise On-Call Scheduling module in-stantly presents the current on-call information to your operators and staff members, making it easy for them to quickly and professionally handle your patients’ requests.

Designed To Meet Your On-Call Scheduling NeedsThe flexibility of the Enterprise On-Call Scheduling module delivers a complete on-call scheduling solu-tion. Like all other 1Call modules, On-Call Scheduling easily adapts to your organization’s specific needs.

The powerful Search feature allows you to search on-call schedules by schedule, role and individual to speed the process of determining on-call coverage and identifying on-call resources.

changes are immediately activated – without ever speaking to an operator.

Call center supervisors can also modify On-Call Schedules. Operators can enter temporary sched-ule changes for physicians, check current, past, or future On-Call Schedules, and search for who is scheduled to be on call on a specific day, date, or time.

On-Call Scheduling ContactsEach On-Call Schedule Contact can be assigned to specific Contact Roles to cover the scheduling re-quirements for On-Call Schedules. The Contact Roles define the type of resource the contact is, such as a nurse, a pediatric resident, an attending physician, a trauma physician, an IT network engineer, or any custom-designed Role.

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The On-Call Roster shows an overview of on-call personnel, along with current status information. Display this information on large-screen monitors throughout your organization for easy viewing from anywhere!

On-Call Schedule Contact Roles can be set for Exclusive coverage, meaning that a contact can only be scheduled for one schedule at a time. This ensures that contacts are not double-booked for coverage.

Exclusive coverage is a great way to build a Vacation or Unavailable Calendar. If a contact is assigned to the Vacation Shift, they cannot be assigned to any other shifts.

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Contacts with Roles matching the requirements for an On-Call Shift are then available to be scheduled for the Shift. Operators viewing an On-Call Schedule can see the coverage assignments for each On-Call Shift. Coverage assignments display the Contacts covering the Shift and the Roles they are filling. Op-erators can select to view details about the Contacts, including names, departments, titles, and contact methods.

On-Call Scheduling ShiftsOn-Call Schedules are organized into Shifts. Shifts are custom designed to define the coverage require-ments for the schedule for specific time frames, days of the week, dates, and recurrence patterns. Shifts can be set to recur on an hourly, daily, weekly,

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(800)356-9148 • www.1call.com • [email protected] • (608)838-4194 • 4800 Curtin Drive • McFarland, WI

Some of the features and modules listed here are available for an additional charge, and may also require additional hardware.

* Web access requires a Web IS On-Call Scheduling license.

or monthly basis, providing an easy way to set up schedules in advance.

Contact Role requirements can be assigned to a Shift. This allows supervisors to define the types of Contact Roles that are required to cover each Shift. When schedulers are assigning coverage for a Shift, they see and can select from a list of available con-tacts matching the required Contact Roles. When viewing on-call coverage, schedulers see whether each Shift has full coverage or not, based on wheth-er the required Contact Roles have been filled. Each Shift Contact Role can also have minimum and max-imum coverage values, allowing a Shift to be de-signed to require as many contacts of a specific Role as are necessary.

About 1Call

The 1Call Division of AMTELCO specializes in offering enterprise-wide communication solutions for healthcare and higher education organizations. AMTELCO, 1Call’s parent company, has been a leading provider of telemessaging equipment since 1976. 1Call and AMTELCO are well known in various industries for continually developing innovative call center solutions, backed by superior 5-star service and support. 1Call features a complete line of modular solutions specifically designed to streamline communications throughout your entire organization. You’ll find that all of the specialized 1Call solutions save your limited resources, making your organization tremendously efficient, and helping you bring wellness to your members and your bottom line.