1. Basic knowledge of the process of doing business A Inqui ry Enqui ry B Replies to inquiry Quotation / offer A B General enquiry Special enquiry Counter offer acceptan ce Terms of payment Orders& their fulfillment Shipment , insurance acceptan ce declinin g
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1.Basic knowledge of the process of doing business A Inquiry Enquiry B Replies to inquiry Quotation / offer A B General enquiry Special enquiry Counter.
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1. Basic knowledge of the process of doing business
A Inquiry Enquiry B
Replies to inquiry
Quotation / offerA B
General enquiry
Special enquiry
Counter offer
acceptance
Terms of payment
Orders& their fulfillment
Shipment , insurance
acceptancedeclining
1. Inquiry : key sentences of samples
Show your interest:
1. We are your men’s shirt.
interested in
sourcing in the market for
considering buying
ready to purchase
1. Inquiry : patterns & substitution
How you know them:
2. We visited your stand at
and are now writing you to inquire about your products.
Guangzhou Fair,
China’s Export Commodities Fair,
China’s Spring Export Commodities Fair,
China’s Autumn Export Commodities Fair,
.
1. Inquiry : key sentences of samples
Ask for sth. :3. Would you please send us details of
the products
the commodities
the goods
the captioned goods
including pattern 、 model 、 packaging 、
price list 、 a variety of samples 、
your latest catalogue/pricelist 、 your terms of payment
,
.
1. Inquiry : key sentences of samples
Ask for some details:
4. Please state
terms of payment and discount
price FOB China port (free on board)
price CIF Chicago ( cost , insurance, freight)
,
.
1. Inquiry : patterns & substitution
place a large order with you.
place regular orders with you .
If you could quote us your lowest price,
Terms of payment and delivery date are satisfactory,
If your price is competitive and delivery date is acceptable,
,
we intend to 5.
Inquiry: exercise II. Key 1. a. not higher than the prevailing market, we shall be ready
to place large orders with you. b. reasonable, we shall place regular orders with you. c. in line with the world market and the date of delivery
favorable, we shall expect to recommend your products to our branches in the Europe.
2. a. we are sending this fax requesting you to send us the
illustrated catalogue and price-list for your T-shirts. b. we recommended your products to our clients here who
showed great interest. c. we are willing to ask you for detailed information on the captioned articles and will be grateful for your
immediate reply.
Inquiry: exercise II. Key 3. a. Seeing the advertisement you put in this month's issue of
“Electric Appliance”, b. Being told by a friend who has just come back from the
Guangzhou Fair, c. From the report by our Shanghai Office, 4. a. what sorts of chemicals and pharmaceuticals sell well in your
country. b. when you can send us the sample machine. c. if you can quote us on CIF Calais . 5. a. your attending the Guangzhou Fair this autumn. b. helping to promote the products on your market. c. expanding business between us further.
Inquiry: exercise VI. Key Dear Sirs, Our associated company in Paris is ready to buy 5,000 of your
2.Replies to inquiries : practical sentences exercises
1. 我们的产品质量上乘,价格公道。如果你们的购买数量不少于 500 打的华,我们将给于 25 %的特殊折扣。\ Our goods are both excellent in quality and very
reasonable in price. On purchases of quantities of not less than five huandred dozen, we would allow a special discount of 25 percent..
2. 随信附上带插图的目录册和最新价目表,另外品种齐全的样品我们将马上另寄。
We are enclosing the illustrated catalogues and latest price list, under separate cover, we are sending you a full range of samples at once.
2.Replies to inquiries : practical sentences exercises
3 .我们出口品种齐全的鞋子。他们材料上乘,技艺精湛。
We export a full range of shoes. They have the finest materials and the highest craftsmanship .
4.如果你们大批量订货的话,我们只接受信用证付款。期待你们的订单。
If you place a large order ,we only accept L/C. Look forward to your order.
5.对于高质量的产品,我们有很大的需求,价格适中的产品我们会接受的.
There is a great demand for products of high quality. Moderately priced goods can be obtained.
Replies to inquiry: exercise III.
1. a. receipt of fax dated March 9th. b. receipt of your samples of May 8th. c. receipt of your inquiry sent by the Import Dept. . 2. a. We are enclosing a price-list at your request. b. We shall airmail you a sample under separate cover as soon as
possible. c. We shall forward you detailed information upon receipt of your
letter. 3. a. As requested by our manufacturers, b. At the request of your clients, c. According to the terms of the offer,
Replies to inquiry: exercise III.
4. a. that we shall let you have the requested information on time. b. that the prices we quote here will give you satisfaction. c. that the brochure enclosed herewith will be of great help to you.5. a. As there are substantial orders for this product with its best (finest) materials and finest (highest) craftsmanship As its best (finest) materials and finest (highest) craftsmanship brought us substantial orders b. Because of the shortage of raw materials recently, c. Since it has kept raining for many days , blocking the roads, Since it is cloudy and drizzly for days , blocking the roads
Replies to inquiry: exercise VII.
Dear Mr.… We are glad to hear from an old friend again. Yes, we are still making our
famous "Narcissus" washing machines, and we are pleased to tell you that we have been able to improve their quality without any increase in price.
We are enclosing our lowest quotation CIF Casablanca. We can promise delivery within two weeks on our receipt of your L/C. Please cable us when you receive this letter. We look forward to your order at a
Translate: As you requested, we offer them as follows for your references : Commodity: Men’s shirts in different colors and pattern Size : Large(L), Medium (M), Small (S) Packing: Shirts are wrapped in bags and packed in standard export cardboard cartons Price: CIF C2% EMP per dozen in pound sterling L: £ 20 M: £ 18 S: £ 15 Shipment: within one month after receipt of L/C Payment: 100% by confirmed, irrevocable L/C by draft of sight
2.Replies to inquiries : exercises (keys) (quotation / offer)
2.Replies to inquiries : exercises (quotation / offer)
Dear sirs, We are very pleased to receive your inquiry of 15th October
and are enclosing our latest illustrated catalogue and price list of Christmas Toys at your request. Also by separate cover we are sending you some samples . When you have examined them you will agree that the goods are both excellent in quality and reasonable in price.
Usually on orders in large quantity of not less than 100 dozen of individual items, we would offer you our best price FOB Hamburg allowing 3% of discount. Payment is to be made by irrevocable L/C at sight and we would ensure immediate shipment.
We are looking forward to your early order. Yours sincerely,
3. counter-offer
Thank you for your quotation:
Do not agree with the offer:
Ask for a reasonable price:
Look forward to reply
Do not agree with the offer: 1. We are not in a position to accept the offer on your terms. 2. Your price appear to be on the high side. 3. We are obtaining the same quality through another channel at a much lower price than yours. 4. The blouses are available on our market from several other manufactures, the price they quoted is nearly 15% lower than yours. 5. We don’t deny that the quality is slightly better, but the difference should not be as big as 10%.
3. counter-offer
Ask for a reasonable price: 1. We suggest that you make some allowance by 6%. 2. Should you cut down your price by at least 10%. 3. To develop our trade , we trust that you would allow us a higher rate of discount. 4. Since our order is around $300000, it is worthwhile to make a concession. 5. Your concession would push the sales of your goods in our market. 6. You will not lose the chance to benefit from the expanding market.
3. counter-offer
Look forward to reply: 1. As the market is declining ,we recommend
your immediate acceptance. 2. We hope you will reconsider your
offer / consider our counter-offer.
3. counter-offer
Translation: Dear sirs, We thank you for your letter of August 23 offering us No.546
Copy Machine. However we regret to inform you that the minimum of $5000 per model is too big for this market.
In case you can reduce the minimum to $3500 per model, there is a possibility of our booking orders because a considerable quantity of this machine is required on this market for business firms.
We await your early reply with keen interest. Yours faithfully
We can’t comply with your counter-offer:1. In reply to your letter requesting a 10% reduction in
price, we regret we find it very difficult to comply with.
2. This is the most reasonable price , any further reduction / concession / discount on our side is out of the question.
out of question: 毫无疑问 out of the question: 根本不可能3. We cannot entertain business even if we meet you
halfway.
4.declining counter-offer:
The reasons:1. The price are closely calculated.
2. Considerable business has been done with many customers at these price.
3. A fair comparison of quality between ---- will convince you of the quotation.
Exercises (Printed Material) V.
1. a. that there is a good demand for our electric fans in your market.
b. that your prices are prohibitive. c. that your terms are more favorable than
those of the other suppliers. 2. a. in the hope that you will introduce our
products to your end-users soon. b. hoping that you will get for us substantial
orders. c. in the hope of your effort in promoting the
sales of our products at your end. 3. a. Since this is our initial transaction with you, b. With a view to initiate business with you, c. Because this is our first opportunity of
serving you,
Exercises (Printed Material) V.
4. a. and any further reduction is out of the question.
b. because we have cut it to the limit. (because it has already been cut as fine as possible.)
c. and it is closely calculated and considered moderate.
5. a. we have now come to terms. b. we now finally have reached
agreement. c. we have come to this happy ending.
Exercises (Printed Material)
Dear sirs, Thank you for your letter of March 7 regarding the captioned goods, in whichyou informed us that your customers hadfound the quality of our goods satisfactory but the price too high. Normally we don’t allow any reduction an order less than US50000 in value. As a matter offact ,we are offering this lot at something nearour cost. However, in view of the present market,we agree to further grant you a specialdiscount of 2% in our previous quotation andno counter-offer will be entertained. Your early reply will be much appreciated.