183.600 Advanced Aspects of IT Infrastructures for Health Care Betrieb von IT-Infrastruktur Gernot Nusshall INSO www.inso.tuwien.ac.at [email protected]INSO – Forschungsgruppe Industrielle Software Fakultät für Informatik Technische Universität Wien INSO - Industrial Software Institut für Rechnergestützte Automation | Fakultät für Informatik | Technische Universität Wien
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183.600 Advanced Aspects of IT Infrastructures for Health Care
Fakultät für InformatikTechnische Universität Wien
INSO - Industrial SoftwareInstitut für Rechnergestützte Automation | Fakultä t für Informatik | Technische Universität Wien
Advanced Aspects of IT-Infrastructures in Healthcare
Weitere Termine:
� 22.11.2012 - Betrieb von IT-Infrastruktur, 1. Teil
� 29.11.2012 - ITIL
� 13.12.2012 - Betrieb von IT-Infrastruktur, 2. Teil
Advanced Aspects of IT-Infrastructure in Healthcare 2012
� 13.12.2012 - Betrieb von IT-Infrastruktur, 2. Teil
� 20.12.2012 - Ausschreibung von IT-Infrastruktur, Fal lbeispiel
� 10.01.2013 - Neues Krankenhaus Nord als Fallbeispiel , aktueller Umsetzungsstand
� 24.01.2013 - Prüfung
Content
Virtualization3
Overview & short Review 1
Service Oriented Data Center2
4 Automation / Self-Service
Advanced Aspects of IT-Infrastructure in Healthcare 2012 3
Q & A6
Conclusion -> IT as a Service5
Content
Virtualization3
Overview & short Review 1
Service Oriented Data Center2
4 Automation / Self-Service
Advanced Aspects of IT-Infrastructure in Healthcare 2012 4
Q & A6
Conclusion -> IT as a Service5
IT Service Management Lifecycle
� IT Infrastructure Library (ITIL) is the most widely accepted approach to IT Service Sanagement. It provides a best-practice framework for identifying, planning, delivering and supporting IT services to the business.
Advanced Aspects of IT-Infrastructure in Healthcare 2012
ITIL V3 Components
5
Definition of Service Operation
� IT InfrastructureAll of the hardware, software, networks, facilities, etc., that are required to Develop, Test, deliver, Monitor, Control or support IT Services. The term IT Infrastructure includes all of the Information Technology but not the associated people, Processes and documentation.
Advanced Aspects of IT-Infrastructure in Healthcare 2012
� Service OperationService Operation is the phase in the IT Service Management Lifecycle that is responsible for ‘business-as-usual’ activities.
Service Operation is where the value is actually delivered.
Source: ITIL V36
Main Goals of Service Operation
� achieving effectiveness and efficiency in the delivery and support of services
� ensure value for the customer and the service provider
� maintain stability in Service Operations, therefore allowing for changes in design, scale, scope and service levels
� providing methods and tools for use in the two major control
Advanced Aspects of IT-Infrastructure in Healthcare 2012
� providing methods and tools for use in the two major control perspectives:� reactive� proactive
� providing knowledge to make better decisions in areas such as managing the availability of services, controlling demand, optimizing capacity utilization, scheduling of operations and fixing problems
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Content
Virtualization3
Overview & short Review 1
Service Oriented Data Center2
4 Automation / Self-Service
Advanced Aspects of IT-Infrastructure in Healthcare 2012 8
Q & A6
Conclusion -> IT as a Service5
Definition
� A service is a collection of applications and capabilities that provides value to a customer� Typically involves a number of individual servers, each supporting one or more
applications� Services are complex systems, often the needs of the system is greater than
the sum of the need of individual servers
Advanced Aspects of IT-Infrastructure in Healthcare 2012 9
Challenges and Cost Factors in Today´s Enterprises
� Slow service delivery� Bringing a new service to life involves multiple teams� Poor coordination can mean service delivery times of 90+ days
� Lack of transparency� Poor visibility into the operations of business services makes it hard to
guarantee service levels and correctly interpret anomalies
� Too little automation
Advanced Aspects of IT-Infrastructure in Healthcare 2012
� Expensive and error prone manual workflows can lead to business service disruptions
10
Existing Data Center Model
Advanced Aspects of IT-Infrastructure in Healthcare 2012 11
The Players
Infrastructure Manager Business Service Manager
Advanced Aspects of IT-Infrastructure in Healthcare 2012 12
Storage Network Servers Applications
Deploying a New Application (Traditional)
Initial Request
Advanced Aspects of IT-Infrastructure in Healthcare 2012 13
Deploying a New Application (Traditional)
Later…
Advanced Aspects of IT-Infrastructure in Healthcare 2012 14
Provisioning a New Application (Traditional)
Advanced Aspects of IT-Infrastructure in Healthcare 2012 15
The Service Oriented Data Center
Advanced Aspects of IT-Infrastructure in Healthcare 2012 16
Standardize Infrastructure Delivery
� Return cost visibility to the system by delivering standardized infrastructure components
� Infrastructure specification + Service-level agreement� Account for the cost of providing the requested level of service� Clearly differentiate between service levels and server capabilities by exposing
cost� Provide an array of different options via catalog
� Standard components and standard SLA´s made available to the business
Advanced Aspects of IT-Infrastructure in Healthcare 2012 17
� Standard components and standard SLA´s made available to the business with visible cost structure� Simplify planning on both sides of the transaction
Content
Virtualization3
Overview & short Review 1
Service Oriented Data Center2
4 Automation / Self-Service
Advanced Aspects of IT-Infrastructure in Healthcare 2012 18
Q & A6
Conclusion -> IT as a Service5
Virtualization Technology Overview
� Old Model / Traditional x86 Architecture� Single OS image per machine� Software and hardware tightly coupled� Multiple applications often conflict
Advanced Aspects of IT-Infrastructure in Healthcare 2012 19
� Multiple applications often conflict� Underutilized resources
State of Infrastructure Today – Physical
Server Sprawl55 m physical servers by 2012 - 700% increase in 15 years$140 bn in excess server capacity - a 3-year supply
Power & Cooling
50c for every $1 spent on servers$29 bn in power and cooling industry wide
Advanced Aspects of IT-Infrastructure in Healthcare 2012 20
Operating Cost
$8 in maintenance for every $1 spent on new infrastructure20-30 : 1 server-to-admin ratio
Space Crunch
$1,000 /sqft$2,400 / server$40,000 / rack
What is Virtualization?
Hardware
Application
Operating System
Without Virtualization
Advanced Aspects of IT-Infrastructure in Healthcare 2012 21
� Provides hardware virtualization that presents a complete x86 platform to the virtual machine
� Allows multiple applications to run in isolation within virtual machines on the same physical machine
� Virtualization provides direct access to the hardware resources to give you much greater performance than software emulation
Virtualization Increases Hardware Utilization
Before Virtualization After Virtualization
Advanced Aspects of IT-Infrastructure in Healthcare 2012 22
Virtualization enables consolidation of workloads from underutilized servers onto a single server
to safely achieve higher utilization
What is Virtualization?
Servers 1000 80 $5,816 (perserver removed)
HBAs 500 160 $290
SAN Switches 22 8 na
BEFORE Virtualization
AFTER Virtualization
SAVINGS
Advanced Aspects of IT-Infrastructure in Healthcare 2012 23
SAN Switches 22 8 na
Network Switches 84 10 $296
Power (kWh) 407 52 $759
Cooling (kWh) 509 64 $949
Real Estate (Sq ft) 2053 257 $431(3yr)
Total Savings(Over 3 years)
$8,541* (per server)
Instant Provisioning in a Virtualized Environment
Configure hardware
Install OS
Configure OS & Tools
Assign IP Addr
Configure Network
Physical
Test Apps
<1 hr of work
20-40 hrs of work
Advanced Aspects of IT-Infrastructure in Healthcare 2012 24
Deploy from
Template
Poweron VM
Virtual
work
1-2 days lead time
4-6 week lead time
� Provisioning time reduced to minutes, not days to weeks!
Advantages / Features of Virtualization Products
� Live Migration
� Dynamic allocation of hardware resources
Business Demand
Advanced Aspects of IT-Infrastructure in Healthcare 2012 25
Resource Pool
Advantages / Features of Virtualization Products
� High Availability automatically restarts virtual machine when physical server fails
X
Advanced Aspects of IT-Infrastructure in Healthcare 2012 26