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• 18,000 employees
• £1.9 billion turnover
• Supply water & wastewater services - 3 million
customers
• Distribute electricity - 2 million customers
• Manage water and wastewater treatment plants
internationally – Estonia, Bulgaria, Poland
• Handle 360 million minutes of telephone calls each
month
INTRODUCTION TO UU
Silo mentality & tribal
Brains left at the door
Focus on processes
Focus only on assets
Slow moving
Not invented here
Bureaucratic
Fearful & negative
Corporate ownership
Staff potential unlocked
Focus on results
Focus also on customers
Quick to respond
Embrace others’ ideas
Keep it simple
Positive & forgiving
WHY DO THIS?
Create a high performance culture
Our values• W orking as a team
• E steem for the individual
• C ustomers are our business
• A mbitious
• R esponsive and responsible
• E nterprising
Our visionTo be an outstanding provider of services that make life better
VISION AND VALUES
WORKSHOP LOGISTICS
• All teams starting with Executive Team
• Exactly the same format for all
• 53 internal UK based facilitators trained
• 2 day UCan workshops completed - January 2003
• 1 day follow up days completed - May 2003
• 7500 people attended workshops – 8 different venues
• 6 Estonian facilitators trained from May – July 2003
• Estonian workshops completed by November 2003 – 14 workshops and 350 people
THE WORKSHOPS
• Unlocking the potential of our people
• Unfreezing the organisation
• Focus on self awareness
• Creating insights
• Sharing personal stories
• Discussing “priority” items and the values
• Discussing how to improve the culture within working teams link