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Group Discussion
Definition
Traits
Group behavior
Approach
Dos Donts
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DefinitionCommunication (small no. of people)Face-to-face
Free oral interaction
Exchange information
Make decisions
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Individual Traits
Ideas (originality)
Articulation (clarity)
Listening
Body Language
Initiative
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Group BehaviorParticipation
Leadership
Timesharing & orderly
conduct
Handling turbulenceHandling Bull dozers
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Participation
High
Low Shift
Silent (how treated)
Consistent
Who talks to whom
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Leadership QualitiesConstructive participation
Rational argumentsConvincing others
Building support
Logically weakening opponents point of
view
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Leadership styles
Driver (imposes, evaluates, blocks)
Amiable (eagerly supports, avoid
conflicts)
Democrat (includes everyone, tries to
control
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Orderly conduct
Dominate without
bullying
Listen & react
Be a gate openernot closer
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Turbulence
Restore order
Activate inert
participants
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Bull dozers
Silence them
Vocally
Physically
Rationally
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EvaluationPersonalityKnowledgeCommunication Skills
Leadership
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Personality Appearance Temperament
Posture andGesture
Mental state
Overall Impression
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Knowledge Depth Range
Analytical ability
Organization of ideas
Overall Impression
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Communication Skills
Listening Skills
Fluency
Language
Phonetic Ability
Overall Impression
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Approach
Topic GDS
Interpret correctly; explore adequately
Case studies
Understand situation, work out
alternatives, explore pros and cons,
make decision, work out
implementation, contingency plan
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Dos Seat comfortably
Listen to topic
Organize ideas
Speak at the earliest
Identify supporters
opponents
Allow supporter to augment
Keep track of time
Share time fairly
Maintain eye
contact
Take notes
Aim for conclusion
not consensus
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Donts Be in a hurry
Be silent
Dominate
vocally/physically
Assume role of chairman
Introduce topic
Take extreme stance
Look at faculty
Shut down inert
participants
Move excessively Throw all ideas at one shot
Speak fast
Digress
Indulge in ill conversation
Pay attention to bull
dozers
Use slang
Get emotional
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Case Study
A case is a statement of conditions, attitudes
and practices
Describes a situation the company is facing /
has resolved some challenging problem
Interesting business situations helpful in
illustrating a specific set of management
issues
Provides some information, not all about
the challenging problem
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Case Study Includes data on alternative courses of
action
An attempt to reconstitute the real situation written in a manner that needs
rearrangement of facts and interpretingthem, evaluation of opinions, behavior andinteraction
Many facts may be relevant; some irrelevant
Generally no single or correct answer
Only choices some better, some worsethan others
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Business Case Analysis
Systematic process of
examining the available data
Mental skills thoughtful effort,regular, systematic practice for
proficiency
No defined recipe or formulaBut sequence of steps for logical
systematic approach
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Analysis
Students decision makers read
through the situation, identify the
problem, examine causes,consider alternative courses of
action to come to a set of
recommendations
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Steps for Case Analysis
Put the case information together mind mapping
Evaluating the actions and plans of thecompany and identify, describebusiness opportunities and problems
Recommend a coordinated plan of
action to correct business problem orto take advantage of opportunities
Provide justification for therecommended action
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Try to get a quick sense of the
whole case title, heading, outline,introduction, conclusion if any
Does this require a decision? Who
is the decision maker? Whatdecision does she have to make?
What are her objectives? What
other actors are there? Theirobjectives?
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At this point reread the case carefully;underline key facts
Note the key problems on paper; gothrough the case again for relevantinformation. What are the resources /constraints?
What are the possible courses ofaction? Rank alternatives; likely shortand long term consequences .
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TipsBe prepared to present ideas with conviction. Listen;
keep an open mind
Grab the earliest opportunity to get involved
If you have a totally new idea wait
Be alert for constructive solutionsTry to give space to others
Dont hesitate to admit confusion, ask for clarification,
Keep the group focused
Accept a critical atmosphere and be willing to submit
Your conclusions to rebuttal; accept the risk of stating
your conclusions; overcome the fear of making and
admitting a mistake
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Suggested Structure
Introduction ( very brief)
Problem definition Analysis
Recommended actions
