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Dr. Trevor Smith
Chair ISO/TC 176
Quality Management & Quality Assurance
Worldwide Quality Director
Global Manufacturing & LogisticsEastman Kodak Company
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Time to Market
The RIGHT standards at the RIGHT
time to the marketValue-added standards for stakeholders
Brief ISO9000 (ISO/TC 176) history
TC 176Horizon 2010
Applying the ISO9000:2000 principles tointernal committee processes
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ISO 9000
Building a consensus
VERIFICATIONS
NEEDS
PREPARATION
SPECIFICATIONS
WDs CD1CD2 DIS
FDIS
VALIDATIONS
DRAFTS
Cycle Time ??Cycle Time ??
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Critical factorsWorldwide stakeholder involvement
Transparency
Consensus building
Rapid time to market
Meet needs of all organization sizes andtypes
How to satisfy these factors?
= Customer focused process management
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Value Added ?Standards
Documented agreements, customer
technical specifications or other precisecriteria
To be used consistently as rules, guidelines,or definitions of characteristics
To ensure materials, products, processes orservices are fit for their purpose
Standards promote a standard way of
operating
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Value added?- continued
Promote trade / global market
But harmonization of standards is critical.Lack of harmonization can in fact introducetechnical barriers to trade
Applicable to a wide range of situations:Multinational organizations to Small &Medium size enterprises (SMEs)
Important for Developing countries
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Types of standard
Product Standards
System Standards
They define how things should be done
Standards are now table stakes andfundamental to many areas of ourbusiness and personal lives
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System Standards ISO/TC176Responsible for the ISO 9000 family
development of generic standards in the field of
quality management and quality assurance; andAdvisory role with to other ISO technicalcommittees with regard to quality managementsystems and principles[ISO/TC 207 is the parallel committee responsible for the
Environmental Management System standards (ISO14000 family) ]
ISO 9001:2000:
569,000 Registrations Worldwide (May 2003)
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ISO/TC176 committee
Membership: 120 (66 voting)
includes 86 country membersIncludes 34 liaison members
TC Committees
SC1 Concepts and TerminologySC2 Quality Systems
SC3 Supporting Technologies
Working Group (WG) on Interpretations
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ISO and ManagementSystems Standards20 years of efforts
1979: ISO/TC 176 formed
1986: ISO 8402 published
1987: ISO 9001-2-3-4 published
1993: ISO/TC 207 formed
1996: ISO 14001 published
2000: major revision of 9000 series
1994: minor revision of 9000 series
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Roadmap to a customer focusedstandardImportance of a Vision:
Vision 2000 (1994)Horizon 2010 (2000)
Member body engagement
SurveysCommittee Structures to facilitateprogress
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Quality Management Principles
1. Customer focus
2. Leadership3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision-making
8. Mutually beneficial supplier relationships
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Fromprocedures toprocesses
Identify processes needed for the QMS
Demonstrate the ability of processes toachieve
planned results and monitor, measure, analyze
and improve them
Develop information on characteristicsand trendsofprocesses
Topmanagementtoreview processperformance
and improve effectiveness
Process approach
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Greater effectiveness when activities
and resources are managed as aprocess
More customer focused
More cost effectiveMeets business objectives
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PlanWhat todo?
How todo it?
DoDo what was
planned
Check Did things happen
according toplan?
ActHow to improve
next time?
aintainingandcontinuall improving theprocesscapabilit can be
achieved b appl ing thePDCA concept at all levels within the
organization.
PDCA
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QUALITY MANAGEMENT SYSTEM
CONTINUAL IMPROVEMENT OF THE
Management
responsibility
Resourcemanagement
Value adding activities
Information
Key:
ISO9001:2000
Model of a process-based qualit management s stem.
Measurement,analysis and
improvement
Customer
Customer
Satisfaction
Product
realization
InputOutput
ProductRequirements
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Identify processes needed for the TC
Demonstrate the ability of processes to
achieve planned results and monitor,
measure, analyze and improve them
Process management : information on
characteristics and trends of processes
TC management to review process
performance and improve effectiveness
Process approach (applied to TC)
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P4Developing and supporting
relevant
products
P5
Managing sector
specific issues
P1Identifying, analyzing needs,
trends and best practices
P0Managing TC 176 product line relevance and TC 176 QMS
P2
Managing
relationships
external to
TC 176
A- within ISOand
B-with the
international
community
P3
Managing
resources
Interest
ed
Parties
Specific
projects
Ongoing
projects
Satisfied Interested Parties
Needsandexpectations
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Process Owners
Process implementation teams with
Process OwnersDeveloping country involvement
Focus on the work before the
organizational structure is alteredMeasure, monitor, improve
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ISO/TC
176 : Horizon20
10
Key strategies (summary):
Improving internal processes
Process Approach to Standards development workEnsuring market relevance of ISO/TC 176 products
Developing & improving TC 176 products
Enhancing compatibility of MSS (generic management systemstandards)
Actively managing liaison relationships (interested partyorganizations and groups within and outside the ISO structure)
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Questions for you ?
Are we on track ? :
Right StandardRight Time
What about your TC ?
Do you have a Process Approach todeal with it ?
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Thank you !
www.tc176.org
