- 1. APROJECT REPORTONEMPLOYEE SATISFACTION SURVEYSUBMITTED
TOEMPI B-SCHOOL, NEW DELHIIn partial fulfilment of the requirement
for the award of the PostGraduate Programme ofRESEARCH &
BUSINESS ANALYTICSQuickTime and a decompressor are needed to see
this picture.2008-2010SUBMITTED BYDEEPIKA TYAGIsubmitted to
2. Mr. David EasowDirector, Vc-Magtics INDEX2 3. Sr. No Title
Page No1Acknowledgement032Employee Satisfaction Survey 043Company
Profile054Exclusive Summary075Objectives Of Survey 086Research
Methodology 097Graphical Analysis of The11Questionnaire8Areas To
Improving 379Questionnaire3810 Bibliography 41 3 4. 11 Spreadsheet
42 4 5. ACKNOWLEDGEMENT Before I go on to elaborate and explain
thisexhaustive piece of work, I would first and foremost liketo
express my heartfelt gratitude to a few people whohave contributed
to the successful completion of mythesis.Heading the list is my
guide Prof. NAGRANI withoutwhose invaluable support and constant
guidance thisthesis would not have seen the light of day. I would
like to thanks Mr. Vinay Agarwal (VicePresident) and Mr. Anant
Kumar Singh (HR Manager) OfTEVA API INDIA LTD. And all the
respondents who spenttheir valuable time to reply of my questions
and thereforehelped me reach a conclusion. And lastly to my
parentswho bear the expense of my project.5 6. Employee
Satisfaction SurveysThe most common purpose for surveying employees
issatisfaction. Employee satisfaction surveys deal withworkplace
issues, such as benefits, commitment todiversity, and effective
communications. The data fromthese surveys helps paint a portrait
of employee attitudesand opinions. These kinds of surveys are
particularlyuseful after a company has undergone some sort
ofchange, such as a layoff, an acquisition, or a newdepartment
head. They also help employers isolate theroot causes of persistent
problems, such as lowproductivity or high expenses.Employee
satisfaction surveys help employers measureand understand their
employees attitude, opinions,motivation, and general satisfaction
with their workenvironment. Use employee satisfaction surveys to
informemployee decision making, benefits, work needs
andmore.Employee satisfaction surveys provide valuabledata that can
ultimately save your company money. Ouremployee satisfaction
surveys can:>> Measure employee satisfaction levels>>
Track changes in employee satisfaction over time>> Improve
overall satisfaction and retention6 7. COMPANY PROFILEQuickTime and
adecompressorare needed to see this picture.QuickTime and
adecompressorare needed to see this picture.7 8. Teva
Pharmaceutical Industries Ltd. Is a globalpharmaceutical company
specializing in the development,production and marketing of generic
and proprietarybranded pharmaceuticals as well as active
pharmaceuticalingredients. Teva is among the top 20
pharmaceuticalcompanies and among the largest generic
pharmaceuticalcompanies in the world. Teva of Israel, the worlds
largest generics company,made a quiet entry into the Indian market
some two-and-a-half years ago when it acquired JK
Industriespharmaceuticals business.In the last one year, the
company was reported to be intalks with some leading Indian
companies for anacquisition. What added grist to the rumour mills
was itsappointment of DS Brar, the former Ranbaxy honcho, asits
advisor in India.The backbone of Teva Pharmaceutical Industries is
itsworld-leading generic pharmaceuticals business.
Throughsubsidiary Teva Pharmaceuticals USA, the companymakes
generic versions of brand-name antibiotics, heartdrugs, heartburn
medications, and more -- in all about300 generic products. Tevas US
generic products includeequivalents of such blockbusters as
antidepressant Prozacand cholesterol drug Mevacor.The company,
Israels top drug maker, also developsand manufactures proprietary
drugs, including multiplesclerosis treatment Copaxone and
Parkinsons diseasetreatment Azilect. Its active pharmaceutical
ingredientsdivision makes drug components for Teva and
otherpharmaceutical manufacturers. 8 9. EXECUTIVE SUMMARYThe
compiled report signifies level of employeesatisfaction in TEVA API
INDIA LTD. Most of theemployees are satisfied with this
company.Company has a very good image among its employees.Most of
the employees know companys strategy; theyhave confidence in its
leadership. Employees are satisfiedwith this company.Most of the
Employees are getting appropriaterecognition for their
contribution. TEVA providing fairsalary to its employees for their
work.Teva as an organization really has a very bright futurebecause
of its environment.Organization is like a family where employees
have to putshare of responsibilities and work in accordance with
theorganization goal.As far as employer-employee relationship is
concernedworking in TEVA is very satisfactory. People always
getchance to show their talents and get recognized.Management is
quit approachable.9 10. OBJECTIVES OF SURVEYo Measure job
satisfaction of the employees of TEVA APIINDIA LTD.o To assess the
general attitude of the employeestowards TEVA API INDIA LTD.o To
assess the level of commitment across process andfacilities.o To
analyze the strengths and weakness of TEVA as anorganizationo To
help the management of the company to knowabout the actions to be
taken to increase the level ofsatisfaction of the employees. 10 11.
RESEARCH METHODOLOGYRESEARCH PROCESSDifferent steps are to be
followed in the research processand they are explained as below:1.
PROBLEM SOLVINGThis is the basic step in the research process. It
is wellsaid, A problem well defined is half solved here theproblem
is To analyze the attitudes of the employeesregarding the various
benefits provided to them by TEVAAPI INDIA LTD.2. RESEARCH
DESIGNOnce the problem is defined the next step is the
ResearchDesign. Research design is the basic framework,
whichprovides guidelines for the rest of the research process.The
research design for this project is descriptive researchdesign as
descriptive studies attempt to obtain a completeand accurate
description of this situation. So in this studyfull description of
the attitudes of the employeesregarding the benefits provided to
them will be known soit is a descriptive study.3. SAMPLING
DESIGNThe sampling design used in this project is QUOTASAMPLING, as
the sample of the employees for the survey 11 12. were selected
from the organization from different quotasas some managers were
intervened, some executives andfew operators.4. POPULATIONThe total
element of the universe from which the sampleis to be selected to
be studied is known as population.The populations of my research
are the employees ofTEVA API INDIA LTD.5. SAMPLE SIZEThe sample
sizes for my project are 30 employeesworking in the
organization,DATA COLLECTIONFollowing are the sources for the
collection of data: Primary source Secondary sourceDATA COLLECTION
METHODSThere are three main methods of data collection Observation
Experimentation Survey Direct interview methodI have selected
survey method of data collection.This is one of the common and
widely used methods forprimary data collection. We can gather wide
range ofvaluable information about the behavior of the
employeesviz. attitude, motive and options etc.12 13. GRAPHICAL
ANALYSISOF THE QUESTIONNAIRE13 14. 1. How long has you worked for
Teva API IndiaLTD.? Less than one year One year to less than two
years Two years to less than five years Five years to less than ten
years Ten years or more 14 15. Analysis: - 9 Bars show counts 8 8 7
6 Count 4 3 3 2 1 Ten year or more Less than one year One year to
Less than two year five year ten year Two year to less than less
than Five year to Question 1 15 16. 16 17. Sr. Work with TEVA Value
Percentano ge1 Less than one year8 26.67%2 One year to less than
two year3 10.00%3 Two year to less than five year 7 23.33%4 Five
year to less than ten year 3 10.00%5 Ten year or more9 30.00%17 18.
Total30 100%COMMENT: - 30% employees are working more thanten year
with TEVA, 26.67% working from less than oneyear , 23.33% working
from more than two year, 10%are working from one year and 10%
employees areworking from more than five year with this company.2.
Overall, how satisfied are you with Teva APIIndia LTD. as an
Employee? (a) Very Satisfied (b) Satisfied (c) Neither Satisfied
nor dissatisfied (d) Dissatisfied (e) Very DissatisfiedAnalysis: -
18 19. 17Bars show counts151310Count510Very satisfied Satisfied
Question 2 19 20. S. Satisfaction Level Value Percentanoge1Very
Satisfied1343.33%2Satisfied 1756.67%3Neither Satisfied nor 0
dissatisfied4Dissatisfied0 5Very dissatisfied 0 20 21. TOTA 30
100%L 21 22. COMMENT: - 56.67% employees of the company
aresatisfied with this company as an employee 43.33%employees are
very satisfied. Nobody is dissatisfied3. How satisfied are you that
you understand thelong-term strategy of Teva API India LTD.? (a)
Very Satisfied(b) Satisfied (c) Neither Satisfied nor dissatisfied
(d) Dissatisfied (e) Very DissatisfiedAnalysis: - 22 23. 17 Bars
show counts15 1210Count5110 SatisfiedVery satisfiedNeither
satisfied nor dissatisfiedQuestion 323 24. S. Satisfaction Level
Value Percentanoge1Very Satisfied1240.00%2Satisfied
1756.67%3Neither Satisfied nor 1 3.33%dissatisfied4Dissatisfied0
5Very dissatisfied 0 24 25. TOTA 30 100%LCOMMENT: - Most of the
employees (56.67%) aresatisfied that they understand the long term
strategy ofTEVA, some of them (40%) very satisfied and very lessno
(3.33%) of employee is neither satisfied nordissatisfied.4. Do you
understand what Company Teva APIIndia LTD. as a Company, is trying
to achieve? (a) Yes(b) NoAnalysis:-25 26. 2930 Bars show
counts20Count10110YesNoQuestion 426 27. S. Understanding LevelValue
Percentanoge1Yes 2996.67%2No1 3.33% TOT30 100%ALCOMMENT: - Majority
of the employees (96.67%) of thecompany understand what is companys
objective & goal,less no of employee (3.33%) dont understand
whatcompany TEVA API INDIA LTD. As a company is trying toachieve27
28. 5. Do your work gives you a feeling of
personalaccomplishment?(a) Yes (b) NoAnalysis: -25 Bars show
counts252015Count105 51 YesNo Question 5 28 29. 29 30. S.
ValuePercentanoge1Yes25 83.33%2No 05 16.67% TOTA 30 100%LCOMMENT:-
Most of the employees (83.33%) workgive them the feeling of
personal accomplishment , someof them (16.67%) dont feel personal
accomplishmentfrom their work.30 31. 6. Do you receive any
appropriate recognition foryour contributions? (a) Yes(b)
NoAnalysis: -31 32. 25Bars show counts252015Count10
551YesNoQuestion 6S. Value Percentanoge1 Yes2583.33%2 No 5 16.67%32
33. TOT 30 100%AL 33 34. COMMENT: - Majority of the employees
(83.33%)receive appropriate recognition for their contribution,some
of them (16.67%) did not receive any appropriaterecognition.7. How
much confidence you have in theleadership of Teva API India LTD.?
(a) More than Enough (b) Enough 34 35. (c) Less than
EnoughAnalysis: 19Bars show counts15 1010Count 511 0 EnoughMore
than enoughLess than enough Question 7 35 36. S. Value Percentano
ge1More than enough 1963.34%2Enough 1030.33%3Less than enough 1
3.33% 36 37. TOTA 30 100%L 37 38. COMMENTS:- Majority of the
Employees (63.34) of thecompany have more than enough & some of
them(30.33%) enough confidence in the leadership of thiscompany,
very less no of employee (3.33%) has less thanenough confidence in
the leadership of TEVA.8. Your role at Teva API India LTD (a) Do
you have enough authority to Make decisions you need to make? (a)
Yes(b) No 38 39. Analysis: - 25Bars show counts252015Count10 551
Yes NoQuestion 8 aS. Value Percentanoge1 Yes2583.33%2 No 0516.67%39
40. TOTA 30 100%L 40 41. COMENTS: - In TEVA majority of the
employees(83.33%) have enough authority to make decisions whatthey
need to make, some of them (16.67%) dont haveenough authority .(b)
How satisfied are you with the type of workthat you do? (a) Very
Satisfied(b) Satisfied 41 42. (c) Neither Satisfied nor
dissatisfied (d) Dissatisfied(e) Very DissatisfiedAnalysis:-1514
Bars show counts 15 10 Count5 110 SatisfiedVery satisfied Neither
satisfied nor satisfied Question 8 b42 43. S. Satisfaction Level
Value Percentanoge1Very Satisfied1446.67%2Satisfied
1550.00%3Neither Satisfied nor 1 3.33%dissatisfied4Dissatisfied0
5Very dissatisfied 0 43 44. TOTA 30100%LCOMMENT:- Majority of the
employees (50.00%) aresatisfied with their work what they do, some
of them(46.67%) are very satisfied and very less no of
employee(3.33%) is neither satisfied nor dissatisfied.9. Did Teva
API India LTD. Provide as much initialtraining as you needed?(a)
Yes(b) NoAnalysis: -44 45. 19Bars show counts151110Count5 10 YesNo
Question 9S. Value Percentano ge1Yes1963.33%2No 1136.67%45 46. TOTA
30 100%L 46 47. COMMENTS: - Majority of the employees (63.33%)
saidthat TEVA provided initial training to as they needed10. Pay
and Benefits(a) Is your salary fair for your responsibilities? (a)
Yes(b) No47 48. Analysis: Bars show countsBar2015Count10 5
0yesNoQuestion 10S. Value Percentano ge1Yes2273.33%2No 0826.67% 48
49. TOTA 30 100%L 49 50. COMMENT: - Majority of the employees
(73.33%)salary is fair for their responsibilities but some of
theemployees (26.67%) salary is not fair for
theirresponsibilities.11. What can Teva API India LTD do to
increaseyour satisfaction as an employee?50 51. SUGGETIONS:-o
Facilities: - - Schooling for children - Medical facilityo
Technical training.o Salary should be increaseoCompany should
provide some money and time tospend Socially.o Company should have
some tie-up with some goodschool of NCR for education of children.o
Company should arrange one trip in a year forenjoyment of
employees.AREAS TO IMPROVING 51 52. o Medical Facility should be
available in the companyarea.o Schooling facility for the employees
children.o Time to time Training should be provided by thecompany.o
Compensation - Salary- Benefitso Opportunities for professional
developmento RecognitionQUESTIONNAIRE52 53. Teva API India LTD.
Employee SatisfactionSurveyGood morning, Im Deepika Tyagi From
EMPIBusiness School (New Delhi) Im doing a surveyon employees
satisfaction. Its a project of my endsemester.Name Age. 21 to 34 35
to 44 45 to 54 55 or older Sex. Male Female Signature..1. How long
has you worked for Teva APIIndia LTD.? Less than one year One year
to less than two years Two years to less than five years Five years
to less than ten years Ten years or more 53 54. 2. Overall, how
satisfied are you with Teva APIIndia LTD. as an Employee? (a) Very
Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d)
Dissatisfied (e) Very Dissatisfied3. How satisfied are you that you
understand thelong-term strategy of Teva API India LTD.? (a) Very
Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d)
Dissatisfied (e) Very Dissatisfied 4. Do you understand what
Company Teva APIIndia LTD. as a Company, is trying to achieve? (a)
Yes (b) No 5. Do your work gives you a feeling of personal
Accomplishment? (a) Yes (b) No54 55. 6. Do you receive any
appropriate recognition foryour contributions?(a) Yes(b) No7. How
much confidence you have in theleadership of Teva API India LTD.?
(a) More than Enough (b) Enough (c) Less than Enough8. Your role at
Teva API India LTD (a) Do you have enough authority to
makedecisions you need to Make? (a) Yes (b) No (b) How satisfied
are you with the type of workthat you do?(a) Very Satisfied(b)
Satisfied(c) Neither Satisfied nor dissatisfied(d) Dissatisfied(e)
Very Dissatisfied9.Did Teva API India LTD. Provide as muchinitial
training as you needed? (a) Yes (b) No 55 56. 10.Pay and Benefits
(a) Is your salary fair for yourresponsibilities? (a) Yes (b) No(b)
Are there any benefits you would like addedto Teva API India LTD s
benefits package?Yes What would you like
added?______________________________________________________No 11.
What can Teva API India LTD do toincrease your satisfaction as an
employee? 56 57.
BIBILIOGRAPHYwww.wikkipedea.comwww.google.comwww.tevapharm.com
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