141015 iNSAF intro

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ISSUES

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INTRODUCING iNSAF

Q & A

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AGENDA

COMPANY PROFILE

WHAT WE OFFER

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DELIVERABLES

ISSUES

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INTRODUCING iNSAF

Q & A

WHAT WE OFFER

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COMPANY PROFILE

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DELIVERABLES

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• Established in 2003; inspired by Malaysia’s Vision 2020

• Led by a group of professionals with diverse background in

Electrical/Electronic Engineering, Information and

Communications Technology (ICT), Telecommunications and

Business Management

• Have been entrusted by Government and private agencies to

handle and manage High Impact, High Risk Technical

Consultancy Services

• Solid track record and proven experience to realize any task and

projects undertaken

• Proven work process methodology through tried and tested

procedures

• “Your Satisfaction Is Our Success” – a tagline that embodies the

spirit of every NFE Consulting employees

1 COMPANY PROFILE

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HIGH PROFILE PROJECTS

High Speed Broadband (HSBB) Project

• Government Independent Consultant for High Speed Broadband Project

• Entrusted by the Malaysian Government to oversee and certify an RM 11.3 Billion project

• Processes Involved:• Certification on Financial Claims• Certification on Technical

Claims• Certification on Project

Processes and Management

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HIGH PROFILE PROJECTS1

FIXED LINE BROADBAND

3G MOBILE BROADBAND

WIMAX BROADBAND

Broadband Quality of Service (QoS) Assessment Project for MCMC

• Performs Broadband QoS Assessment for Internet Service Provider in Malaysia

• Performs Measurements on Multiple Service Platform

• ADSL• VDSL• FTTH• 3G (UMTS)• WIMAX

• Key Performance Indicators (KPI) Measurements include:

• Throughput Measurements• Latency Measurements• Packet Loss Measurements• Jitter Measurements• Trace Route Measurements

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INFOSTRUCTURE CONSULTANCY FOR MULTIMEDIA DEVELOPMENT CORPORATION

HIGH PROFILE PROJECTS1

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PRODUCTS1

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Green ICT Working Group

• Assume chairmanship role for the Green

ICT Working Group (GICT WG)

• Responsible for development of Green

ICT guidelines to be used by industry

• Established 3 working threads for

streamline of work process:

• Promotion and Awareness

• Green ICT Solutions for Industry

• Green ICT Metrics and

Measurements

GREEN ICT WORKING GROUP1

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REGULATORY BODY/ AGENCY/CLIENT PROJECTS

Malaysian Commission for Multimedia and

Communication (MCMC)

Technical Consultant for PSTN Quality of Service Assessment

Technical Consultant for Internet Broadband Quality of Service Assessment

Technical Consultant for Dialup Internet Quality of Service Assessment

Independent Consultant for High Speed Broadband (HSBB) Certification

Multimedia Development Corporation(MDEC)

Consultancy Study on Facilities and Utilities for Cyberjaya

Audit Assessment on Cybercities and Cybercentres

Consultancy Service, Study and Telco Services Compilation

2G and 3G Cellular Walk Test for Cybercentres

MSC Building Guidelines Revision

Malaysian Electronics Payment System Sdn

Bhd (MEPS

Turnkey Consultant and Solution Provider for MEPS Cash Transport

Kementerian Belia dan Sukan

Multimedia Consultant for Young Ambassador Award

Kementerian Keselamatan Dalam Negeri

Security and Surveillance Technical Consultant

State of Terengganu

Technical Consultant for Wireless Broadband Access for Kuala Terengganu

Technical Consultant for Trengganu Internet Exchange

TRACK RECORDS1

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Time Engineering Berhad (TEB) Technical Consultant for Langkawi Wireless Braodband

Technical Consultant for Wireless Broadband Initiative

Time dotCom Berhad (Time) Technical Consultant for Cyberjaya Wireless Broadband Initiative

Technical Consultant for Wireless Braodband Access for Penang

MSCMS Sdn Bhd

Technical Consultant for Cyberjaya Wireless Broadband Initiative

Technical Consultant for Wimax and Wireless Broadband

Technical Consultant and Solution Provider on GIS System for MOHA Brunei

M-Mode Multimedia Berhad Technical Consultant for Payment Gateway and Network Infrastructure for

Jakarta Monorail Project

TM Applied Business Sdn Bhd (TAB) Technical Consultant for Anti Fraud Device (AFD)

Technical Consultant for EasyNet

TM Payphone Technical Consultant for Static Fraud Problem

TM Research Sdn Bhd Technical Consultant for SIP VoIP Telephone

Technical Consultant for WiFi SIP phone

TRACK RECORDS1

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Kementerian Kerja Raya Malaysia Road Traffic Info System

Tenaga Nasional Berhad Utility Survey and Mapping

Konsortium Jaringan Selangor Technical Consultant for Utility Survey and GIS Mapping

Felda Berhad Turnkey Consultant and Solution Provider for Attendance, Security and

Surveillance Group wide

UEM Group Berhad

Technical Consultant for ENRICH Project

Technical Consultant for GISS Project

Technical Consultant for MYREN2 Project

Kementerian Pendidikan Malaysia Technical Consultant for Internet Broadband Quality Of Service

Assessment For 1BESTARINET

Bank Pembangunan Malaysia Berhad

Independent Checking Engineer (ICE) For Asia Broadcasting Network

Sdn. Bhd. (ABN)

TRACK RECORDS1

ISSUES

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INTRODUCING iNSAF

Q & A

WHAT WE OFFER

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COMPANY PROFILE

DELIVERABLES

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Slide 14

• Organisations can suffer loss due to critical

service delivery disruptions and security

breaches.

• An up-to-date ICT infrastructure, properly

and proactively maintained following

industry best practices, can help to provide

better product and service delivery and

thus better compete.

• By auditing its ICT environment to ensure

that it does and can continue to optimally

support its business goals

THE NEED FOR iNSAF2

ISSUES

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Q & A

WHAT WE OFFER

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COMPANY PROFILE

3 INTRODUCING iNSAF

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DELIVERABLES

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WHAT IS iNSAF

WiFi COVERAGE TEST

- PROVISIONING OF RELIABLE WiFi SERVICES

• WiFi AP/RF COVERAGE

• WiFi HEATMAP SIGNAL

• WiFi DATA RATE COVERAGE

INFO STRUCTURE AUDIT- PROVISIONING OF WORLD CLASS

INFORMATION INFRASTRUCTURE

• MDF/CDFCOMPLIANCE

• INSIDE PLANT FACILITIES

• BUILDING ACCESS

INFRASTRUCTURE

• CAMPUS STYLE COMPLEX

• STRUCTURED CABLING

SYSTEM

• CELLULAR NETWORK

COVERAGE

• COMPLIANCE MONITORING

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BROADBAND QoS AUDIT- CONFORMANCE OF BRAODBAND NETWORK TO

MCMC MANDATORY STANDARD

• NETWORK LATENCY

• THROUGHPUT

• PACKET LOSS

• JITTER

• TRACE ROUTE

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INFOSTRUCTURE AUDIT

- INSIDEPLANT Facilities

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INFOSTRUCTURE AUDIT- CELLULAR Coverage Test

Testing Location - Subang Bestari

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Sample of Heatmap SignalSample of VisiWave Site Survey

WiFi COVERAGE TEST

Sample of Data Rate MapSample of AP Coverage

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“While current trends suggest that broadband access is progressing rapidly and is likely to

substantially empower the consumer’s Internet-experience, the problems posed by broadband access

for supporting QoS are daunting”

Dr. William Lehr & Dr. Lee McKnight

A Broadband Access Market Framework:

Towards Consumer Service Level Agreements

“Commercial customers, increasingly unhappy with their inability to get predictable QoS for their

Internet applications began to demand SLAs that specified technical performance parameters

analogous to those common for traditional telecom offerings, but more appropriate to packet-based

IP services (e.g., packet delay bounds, jitter, peak and average bandwidth, and committed

information rates).”

In a service level agreement (SLA), a supplier agrees to achieve defined levels of performance and a customer obtains rights and

remedies if the supplier fails to achieve those levels of performance. ……….

The first and most important step in developing an effective SLA is to ask the right questions.

Brad L. Peterson, Partner, Mayer, Brown, Rowe & Maw

Ten Key Questions for Developing Effective Service Level

Agreements

QoS ISSUES: THE EXPERTS VIEW3

“According to Malaysian Communications and Multimedia Commission (MCMC), poor service makes up the bulk or 35% of the complaints”

The Star (7/5/2011)

QoS ISSUES: THE FACTS3

“Malaysia ranks 102 with an average download speed of 2.61Mbps”

The Star (7/5/2011)

NetTrax 30003

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WHAT

IS IT?

HOW

IT WORKS?

WHY

IT IS NEEDED?

• An Active Testing Software Tools designed

to measure and perform QoS Audit on

Broadband and Data Network

• Able to perform measurement on any IP

Network

• By measuring Broadband Quality of

Services (QoS) Assessment based on

Industry Best Practices and Subscribed

Service Level Agreement (SLA)

• To perform test and collect data in order to

provide an irrefutable analysis based on

Industry Best Practices and Subscribed

Service Level Agreement (SLA)

OBJECTIVES3

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To establish benchmark data on any IP based network

Accurately measure network Quality of Service metrics such as Network Latency, Throughput, Packet Loss, Jitter and Traceroute

Provide Irrefutable Results with Accurate Industry Proven Measurements via Industry Trusted Methodology & Equipment

The Testing Environment shall Emulate actual ‘Real-World’ Deployment

Quickly Isolate, Resolve and Identify Network Connectivity and QoS issues Network wide

Provide GAP Analysis on results

Verify and Validate End-to-end Network Service and Performance Levels

OBJECTIVES OF THE TEST

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TESTING CONFIGURATION3

SEGMENT A

SEGMENT B SEGMENT C

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NETTRAX 3000 COMPONENTS

CONFIGURATION SETTINGS AND TEST INITIATOR

IMMEDIATE VIEWING OF RESULTS

DATA EXTRACTION AND VIEWING

DATA MINING

NETTRAX 3000 CLIENT

SUPPORTS UP TO 4 CONCURRENT TESTS

AUTHORISES, VERIFY AND VALIDATE TEST

CENTRALISED DATA STORAGE FUNCTION

DETERMINES STATUS OF TEST AND NETTRAX CLIENT

NETTRAX 3000 SERVER

ENABLES REMOTE MONITORING OF CURRENT TESTS

ALLOWS REMOTE EXTRACTION OF TEST RESULTS

PROVIDES SECURE ACCESS

RUNS ON ANY WEB BROWSER

NETTRAX 3000 WEB DASHBOARD

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ISSUES

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3 INTRODUCING iNSAF

Q & A

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COMPANY PROFILE

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WHAT WE OFFER

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DELIVERABLES

WiFi COVERAGE TEST• IDENTIFICATION REACHABILITY VIA

• ACCESS POINTAND WiFi RF

COVERAGE

• HEATMAP SIGNAL MAPPING

• ACCESS POINT SIGNAL

STRENGTH/CHANNELS

IDENTIFICATION

• THE DATA RATE COVERAGE

INFO STRUCTURE AUDIT• DETERMINE SCALEABILTY

• ACCESS REDUNDANCY AND REALIBILITY

• IDENTIFY UP-ABILITY

• ANALYSE ARCHITECTURE AND DESIGN

FEASIBILITY

• PROVIDE GAP ANALYSIS AND

BENCHMARKING

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BROADBAND QoS AUDIT• TO ESTABLISH BENCHMARK DATA ON ANY

IP BASED NETWORK

• ACCURATELY MEASURE NETWORK QUALITY

OF SERVICES METRICS SUCH AS NETWORK

LATENCY, PACKET LOSS, JITTER AND

TRACEROUTE

• PROVIDE IRREFUTABLE RESULT WITH

ACCURATE INDUSTRY PROVEN

MEASUREMENT VIA INDUSTRY TRUSTED

METHODOLOGY & EQUIPMENT

• THE TEST ENVIRONMENT SHALL EMULATE

ACTUAL ‘REAL-WORLD’ DEPLOYMENT

• QUICKLY ISOLATE, RESOLVE AND IDENTIFY

NETWORK CONNECTIVITY AND QOS ISSUES

NETWORK WIDE

• PROVIDE GAP ANALYSIS ON RESULT

• VERIFY AND VALIDATE END-TO-END

NETWORK SERVICE AND PERFORMANCE

LEVELS AGAINST SLA

ISSUES

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Q & A

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COMPANY PROFILE

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DELIVERABLES

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OUR OFFERINGS

RENTAL SERVICES

•Rental of iNSAF Tools to perform audit for a period of time with professional services

•Our consultants will perform testing and compile the results analysis and reporting

MANAGED SERVICES

•For a fixed monthly fee over longer period of time we will perform periodical test and deliver reports to the customer

•No initial investments from customer eliminating CAPEX and OPEX

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ISSUES

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DELIVERABLES

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COMPANY PROFILE

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WHAT WE OFFER5

Q & A

Q & A

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Q & A

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For further information:

NFE Consulting Sdn. Bhd.

15C, 15th Floor, Plaza Ampang City

Jalan Ampang

50450 Kuala Lumpur

Tel : (6)03 – 4251 6228

Fax : (6)03 – 4252 6228

URL : www.nfeconsulting.com

E-Mail : [email protected]

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QoS APPLICABLE STANDARDS5

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ITU-T Rec. E.800/2101

ITU-T Rec. I.140

ITU-T Rec. X.902

ITU-T Rec. H.223

ITU-T Rec. E.600

ITU-T Rec. E.417

Mandatory Standards for Quality of

Service (Broadband Access Service)

Determination No 1 of 2007

ETNO/ETSI Rec. EG.202 057 1,2,3,

European Telecommunications Network Operators’ Association

European Telecommunications Standard Institute

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NetTrax 3000 FEATURES6

Types of Measurements & Parameters

• Active (Intrusive) Measurements

• Performed on artificially generated traffic – Traffic can be tailored to check network

parameters

• Performed under the same conditions of customer use by generating automatic

connections to a service and by measuring relevant end-to-end parameters

• The Intrusive Tool is implemented in general at the Access Network Interface like

Switch, Router, Gateway, Customer Premise Equipment (CPE) etc.

• Four (4) simultaneous NetTrax Clients can be served by one (1) NetTrax Server at any

one time

• Tests Parameters are configurable – size of packet, subscribed bandwidth, delay

between tests etc.

• Parameters

• Network Latency –Delay in Transmission caused by the Network

• Throughput – Amount of available(actual) bandwidth available to End User

• Packet Loss – Amount of data loss suffered by the End User caused by the network

• Jitter – measure of the variability over time of the packet latency across a network.

A network with constant latency has no jitter.

• Traceroute – to identify the route transverse by packets across an Internet

Protocol (IP) network from source to destination

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WHERE THE ACTION TAKES PLACE6

TRANSPORT

SESSION

PRESENTATION

APPLICATION

PHYSICAL

DATALINK

NETWORK

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7Layer 4 (Transport)

This layer provides transparent transfer of data between end

systems, or hosts, and is responsible for end-to-end error recovery

and flow control. It ensures complete data transfer.

Layer 3 (Network)

This layer provides switching and routing technologies, creating

logical paths, known as virtual circuits for transmitting data from

node to node. Routing and forwarding are functions of this layer

as well as addressing, internetworking, error handling, congestion

control and packet sequencing.

Layer 2 (Datalink)

At this layer, data packets are encoded and decoded into bits. It

furnishes transmission protocol knowledge and management and

handles errors in the physical layer, flow control and frame

synchronization. The data link layer is divided into two sub layers:

The Media Access Control (MAC) layer and the Logical Link Control

(LLC) layer. The MAC sub layer controls how computer on the

network gains access to the data and permission to transmit it.

The LLC layer controls frame synchronization, flow control and

error checking.

NetTrax 3000 performs tests on OSI Layer 2, 3 and 4

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ACTIVE VS PASSIVE TOOL6

Full Turn

• Monitor condition

on a full capacity

basis

• Monitor time

taken to fill the

bucket

Result : Size of Bucket

Time taken to fill

ACTIVE TEST

Quarter Turn

• Monitor condition

on as is basis

• Monitor time

taken to fill the

bucket

Result : Size of Bucket

Time taken to fill

PASSIVE TEST

In Active Test, data will be generated artificially to test the capacity

of the bandwidth and other factors that can affect the network

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TESTING REQUIREMENTS

NetTrax 3000 Server NetTrax 3000 Client

Network Connection Valid Network

Connection

Valid Network

Connection

IP Address Static IP Dynamic IP

Able to function behind

Firewall?

Yes, must open ports

5000-5010 (ICMP Ports)

for NetTrax

Yes, must open ports

5000-5010 (ICMP Ports)

for NetTrax

Able to function behind

NAT (Network Address

Translation)?

Yes, need to activate Port

Forwarding

Yes, need to activate Port

Forwarding

Additional Requirements • To provide power

source

• Secure storage area

• To provide access to

test area

ISSUES

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INTRODUCING NetTrax 3000

OBJECTIVES

QoS APPLICABLE STANDARDS

TESTING REQUIREMENTS & CONFIGURATION

TESTING PARAMETERS

Q & A

WHAT WE OFFER

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SAMPLE REPORT

COMPANY PROFILE

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TESTING PARAMETERS7

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Measurement of Network Latency

Network latency is simply defined as the time delay observed as data transmits fromone point to another. Usually, to determine network latency, the origin and destinationpoints are used. In some cases, network latency may be defined by the time it takessome form of data to make a full circuit back to the originating point. It is also knownas lag or delay.

Speed of sending a packet of data fromone source to destination and returnedback to source. Also call Round TripTime (RTT). This will show the networkspeed in milliseconds (ms)

What do we get by testing latency?

What is network latency?

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Measurement of Throughput

TESTING PARAMETERS7

Throughput is the rate at which a computer or network sends or receives data.It therefore is a good measure of the channel capacity of a communicationslink, and connections to the internet are usually rated in terms of how manybits per second (bit/s).

What is Throughput?

What do we get by testing Throughput?

It will tell how the network capacity.

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TESTING PARAMETERS7

Measurement of Packet Loss

Packet loss occurs when one or more packets of data travelling acrossa computer network fail to reach their destination in time and in the rightsequence.

What is packet loss?

What do we get from packet loss result?

It will tell the network reliability.

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TESTING PARAMETERS7

Measurement of Jitter

In voice over IP (VoIP) and video over IP, jitter is the variation in the timebetween packets arriving, caused by network congestion, timing drift, or routechanges.

What do we get from Jitter result?

It will tell the readiness of the networkfor triple play application (Voice, Videoand Data)

What is Jitter?

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TESTING PARAMETERS7

Traceroute Measurement

Traceroute shows you the route transverse by the packet over the network,listing all the intermediate network elements a packet must pass through toget to its destination.

What is Traceroute?

What we get by testing Traceroute?

It can help you determine why yourconnections to a given server might be poor,and can often help you figure out whereexactly the problem is. It also shows youhow systems are connected to each other,letting you see how your ISP connects to theInternet as well as how the target system isconnected.

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TESTING EQUIPMENTS7

NETTRAX 3000 SERVER

- 1U Rack Mounted

- Xeon Quad Core processor

- 4GB RAM

- 320 GB HDD

- Network Card

- MS Windows 7

- NetTrax 3000 Server Software

- MS Excel and MS Access

NETTRAX 3000 CLIENT

- Laptop or Desktop

- Intel i3 processor

- 4GB RAM

- 320 GB HDD

- Network Card

- MS Windows 7

- NetTrax 3000 Client Software

- MS Excel and MS Access

MINIMUM REQUIREMENTS

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OBJECTIVES



TESTING PARAMETERS

Q & A

WHAT WE OFFER

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SAMPLE REPORT

COMPANY PROFILE

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OBJECTIVES



TESTING PARAMETERS

Q & A

WHAT WE OFFER

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SAMPLE REPORT

COMPANY PROFILE

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SAMPLE APPLICATIONS

141015 iNSAF intro

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